Posted on May 15, 2015, updated May 29, 2015
I contacted this company concerning the lemon lace vine. They list it as zone 5. However, my vine died, even though I am zone 5. Their response? They only guarantee the plant to be alive when it gets to you. They are not responsible for posting false information, didn\'t you know. They also blamed a harsh winter for the fatality, and my poor gardening skills. I buried my little vine in 12\" of mulch, and used burlap. My winter only got down to -13 F. I am convinced that this vine is a zone 6. After doing a Google search, I found other nurseries stating that it was only reliable in zone 6. Anyway, tough luck for me. I would try a more trustworthy seller in the future.On May 29th, 2015, Canarykeeper changed the rating from negative to positive and added the following:
The company sent me a new lemon lace vine, free of charge. Because they went above and beyond to make me happy, they deserve a positive rating.
I'm very happy with the order I received this spring. The Stewartia rostrata is thriving, having bloomed already and putting on more than a foot of growth. The Japanese Umbrella pine is also doing well. While not inexpensive, it was good value for the size and for a plant that is difficult to find online beyond a small cutting. I am also happy with the quality of the Cornus 'Compressa' and the Neviusia, a native SE plant not easily located. I would definitely order from them again.
I have ordered 12 Thujas Green Giant from them to be shipped to Canada. I have build a new house and urgently need fast-growing evergreens for a privacy. There are no Green Giant thujas in Canada for sale, for some reason. They prepared the international Phyto certificate for me.
My plants arrived in an excellent conditions, wrapped with care.
I hope the plants will adapt and will grow well.
Just want to tell them thanks for being able to handle long international shipment with custom clearance and still keep my small trees fresh during the way home :))
Thank you Michele and thank others who participated!
Merely okay. Everything lived, but some were single-leaf wonders, very tiny. The shipping was quite leisurely, as well, taking seven days' time. Company representative comment on May 14, 2015: On May 14, 2015 5:06 PM, Forestfarm responded with:
We apologize that the plants you received were not up to your expectations. Although we are happy to hear that everything has survived, our goal is that our plants thrive for you. Please let us know if any of the plants fail. We really do want you to be happy! The seven days in shipping is the standard UPS east coast ground which is five business days from Oregon. We also wish we could get it there quicker.
All my best,
donnamack Elgin, IL (Zone 5a) (54 reviews) May 11, 2015
Posted on June 9, 2012, updated May 11, 2015
Posted on April 23, 2012, updated June 9, 2012
Posted on April 1, 2000, updated April 23, 2012
I received my first order from Forest Farm last month and am very impressed. I ordered from them because they were the only source I could find, after searching the web, catalogs and local nurseries, of several plants. The packaging was unbelievable. I almost had to WRESTLE the plants out of their boxes! It took half an hour, because the plants are containerized, the tops covered with shredded newspaper, the container placed in a plastic bag and tied, and the whole thing essentially doubleboxed. My three viburnums, in five gallon containers, were all over 3 feet tall (one 4!) and they were in bloom in the box. Despite the surface trip (a good five days) they were not dry. Nor were they rootbound. They are gorgeous specimens. They were $26 each, for a total of $78, and shipping was high ($87 for the three, or more than the plants), but I would do it again.The Cotinus \'Grace\' came in a box that had been crushed. The UPS representative suggested I open it immediately so I could assess the damage and refuse delivery. When I opened the box her jaw dropped at the sight of a perfect, fresh shrub. Again, the awesome packaging. I paid $12 for a one gallon container and $8 for shipping, and it is three times the size of the \'Grace\' I got two days earlier from another supplier. It had three branches, rather than one, it was twice as tall, and now, in June, it is growing a fourth, while the other plant, for which I paid more, has not changed at all since its planting.I plan to order from them again.On April 23rd, 2012, DonnaMack added the following:
I am writing to record the excellent experience I had with Forest Farm (again). I have ordered mostly superb shrubs from them over the years, anything from a five gallon cotinus Grace to tube President Lincoln lilacs, and I have been uniformly happy. This year, because I was moving, I wanted a lot of perennials. The company from which I had previously ordered experienced a significant down grade in product with a sharp increase in price. Since their inferior plants were much more expensive, I decided to turn to Forest Farm.
I am very happy that I did. I ordered two ferns, a tube of Athyrium Branford Beauty and a gallon Athyrium Branford Rambler, 2 of the gallon sized miscanthus sinensis Adagio, 2 tubes of digitalis grandiflora, 2 tubes of Campanula trachelium Bernice, and 2 tubes each of anemone x hybrida Honorine Jobert and Anemone Wirbelwind.
Firstly, I should add that I ordered more than I planned because every time I went to my cart it was pointed out to be that they shipped certain sized boxes, and I could add plants to my order without increasing the shipping. This is an incredibly useful and user friendly tool, because you can add plants and see what the cost is over and over again. So I did add more.
Better yet, the gallon size of Branford Rambler was not available, so they sent a tube of that and gave me two one gallon containers of digitalis foxglove when I had ordered two tubes of the foxglove! I was delighted.
Every plant is perfect – the tubes look like little jewels. And they have found a method of packaging that is easier to get into, while not jeopardizing the safety of the plants. The delivery company delivered one box upside down and not a dot of soil escaped.
The increases in everyone else’s prices (and Forest Farm’s prices have always been at the low end, considering the extraordinary quality of their plants), have made me change my practices this year. I used to go to garden centers and order plants from others. With the sharp increase in gas prices, as well as plant prices, they will now be my go-to for perennials.
On June 9th, 2012, DonnaMack added the following:
Seeking to address a privacy problem (a neighbor chopped down three large shrubs on their side of their fence so they could \"see me better\", I decided to order three deutzia Codsall Pink and to get them from Forest Farm. I ordered three that were supposed to be 2-3 feet tall. One for that location, and two more for another location. I also took the opportunity to order gallica rose Charles deMille, since shipping 4 gallons costs the same as three.
The largest deutzia was over five feet tall! And covered with buds. The other two were approximately four feet tall - all in perfect condition, potted perfectly, and $10 each. I have seen these plants advertised for $32.95 each. The Charles de Milles rose was in bloom, at about two feet tall. It was priced at $15.
The order was to be shipped to arrive Monday, June 11, but instead came Friday, June 8. Perfect!
The shipping was $42, the plant order $45. But I defy anyone to get a one five foot deutzia, three four foot ones, and a containerized rose for $87.00.
This is my second order this season, and between the mind blowing quality, size of the plants, and lighter, but expert shipping, they are now my go to for shrubs, which I had ordered in the pat, as well as perennial. As the prices of plants from other sources goes up, but the quality goes down, Forest Farm is now the first place I look for anything.On May 11th, 2015, DonnaMack added the following:
I just received another exceptional order from Forest Farm. Three panicum 'Cloud Nine' gallons, 2 thalictrum 'Black Stockings' tubes and, a last minute order of 2 tubes of Athyrium nipponicum 'Ursulas Red' after another company from which I ordered it ran out of supply. Not only did they add to an order placed by phone, but I requested that a particular shipping window be avoided, and my request was honored.
Best of all, they pointed out to me that by adding "Ursula', I filled my box, and would have no additional shipping costs on my order.
Forest Farm plants were an important part of my landscaping at my former home and are an integral part of my new one.
Posted on May 2, 2015, updated May 11, 2015
Bought a Cedrus Deodara Snow Sprite from FF several years ago. The plant barely stays alive from year to year and has shown no growth in about 4 years. I do not have the heart to pull it and throw it out, but the plant is apparently stunted due to poor grafting procedures. I could not recommend FF to anyone looking for high quality conifers, as with the same order I received the above plant, I also was sent a Abies Koriensis that died within 1 week.On May 11th, 2015, Fishman1 changed the rating from negative to positive and added the following:
Forest Farm researched my purchase, and found it to be over 9 years old. They fully refunded my money after that long. That is unheard of in todays world. I am changing my rating to reflect the truly honorable way in witch this company conducts business. No person should have reservations about placing an order. Company representative comment on May 4, 2015: On May 4, 2015 10:04 AM, Forestfarm responded with:
We are so sorry to hear that your experience with our plants has not been a good one. We do strive to ship the very best plant material. If we had known that your Abies perished within a week of arrival we would have happily replaced it. (We still will!) If you would like a replacement Abies and to further discuss your Cedrus please give us a call at 541-846-7269 or email us at email@example.com. Happy spring.
I think they are slipping. Last spring I ordered 5 trees from them. This was only my second order with the organization. The plants were shipped perfectly but looked somewhat spindly; this was especially true for the ilex that I had received. All the trees were babied, but they barely grew. Four of the five trees ended up dying through the winter. So I contact them, and they are very helpful and willing to replace my trees. So on 4-30-15 I received the replacement order. Once again everything arrived perfectly, but upon inspection of the ilex, I find that they are infested with scale. They have yellowing leaves and stems. The only dark green leaves are at the very top of the plants. Everybody knows scales suck the life out of plants. I don't know call me picky, but I think it looks bad to send out weakened plants with bugs. Are they just tired of working with me, or do they even care anymore? And to think these weak and spindly ilex trees cost $24.95 a piece. I'll be lucky if they live.
Someone else on here with negative experience mentioned that FF grows their merchandise in a lot of shade. Considering how spindly and leggy their plants are, I tend to agree.Company representative comment on May 4, 2015: On May 4, 2015 10:31 AM, Forestfarm responded with:
We are so sorry to hear that your replacement Ilex had scale on them. We should have caught that in our checking process and we really apologize. We never get tired of dealing with our customers. You are why we are here. We do care very much both about our customers and our plants. Please do let us know if the plants fail to thrive for you, as you know you we will happily work with you. We are excited to share that the farm has moved to a new location which receives lots of sun.
All my best,
saradus Maple Park, IL (20 reviews) April 30, 2015
I ordered from Forest Farm for the first time this spring, was looking for narrow Alaska cedar. My two trees arrived and were healthy and well packaged. I will definitely purchase plants from Forest Farm again, there is such a large selection and variety of plants.
A+ I only wish I had learned about this company sooner. I was a little skeptical when I first found them because I had never heard of them, but since they were in Oregon here not far from me I thought I would take a chance. I've never seen such great specimens, packed so well. They always send such great stuff and totally stand behind their product. This is absolutely the best company across the board. I've ordered a half dozen or so things from them so far and all were shipped with such amazing care and all were perfect specimens. This company is very impressive.
bobbi_s Richland, WA (Zone 7a) (20 reviews) April 20, 2015
I placed an order almost two weeks ago, and received the order Friday evening. I am really amazed at the plants as this is a mail order! :) I am extremally happy with the plants, and the packaging. They went above and beyond, and part of the packaging was newspaper. They took extreme care, and the plants are doing well. I ordered: Brunnera macrophylla Silver Heart Siberian Bugloss, Symphoricarpos chenaultii Blade of Sun Dwarf Yellow-lf. Snowb, Bolax glabra Nana (Azorella), Trillium albidum Westrn Sweet Trillium,
Lamium maculatum Purple Dragon Lamium, Dryopteris tokyoensis Tokyo Wood Fern, and Athyrium Ghost Ghost Fern. I am very pleased with my order, and would recommend them to anyone. Thanks!
I've probably ordered 20 times or more from these guys and I highly recommend them of the dozens of trees and plants I've ordered and every plant except one has been in fantastic condition.
The one slight exception was a larch that was rootbound and should have been potted up. No biggie. It's doing well now.
They do an expert job in packing the trees too. There is no way they could get damaged in shipping.
10 out of 10
GreeneLady Oak Island, NC (Zone 8a) (9 reviews) March 29, 2015
I've ordered from Forestfarm for many years now, and I've never had a bad experience with them. I placed another order earlier this year for 3 blue blossom Ceanothus. The plants arrived quickly, were very well packed, and looked great. They've only been in the ground for 2 weeks, but there is already new growth budding out on the tips. Thank you, Forestfarm!
No other way to say it-FORESTFARM ROCKS!!! We visited there in person when we went to Oregon last year and we stuffed two carry-on suitcases with plants to take back home with us! Super amazing selection, super courteous and knowledgeable staff, great shipping quality, and very efficient in rectifying any issues that come up. We have ordered from them many times and we had just one plant-a Serviceberry--that didn't make it. Contacted them and received a credit with no problem! Love them sooo much :)
First order from this company; they called me immediately for a plant that wasn't ready to ship yet; I asked them to send it when it became available but send the rest of the order now, and they agreed to do this without an extra shipping charge. The plants when they arrived were packaged with EXTREME care; the dichondra, just barely out of dormancy, picked its head up and looked around within hours. Their prices might be a little on the "quality" side, but that's ok with me, especially because they support local community organizations. Their catalog seems very strong in trees and shrubs, and the plants they had that I'm familiar with came in many varieties I've not heard of.
Vewry very happy about this company:
last year (april 2014) I ordered the following plants:
4)Ceanothus delilianus Gloire de Versailes
5)Sambucus nigra Black Lace
6)Crape Myrtle Pink Velour
All of them grew very, very well I had zero loss , not only but with exception of Clematis ternifolia (that grew very well as well) and of course ostrich fern, all the plant bloom the same year that I receive...that is really nice considering that I ordered tube size plant (except for the black elderberry).
The Black elderberry really astonish me : it passed from be a 1-2 foot plant to 7 foot plant in a growing season!!! I will definitively order some more plants this year!!
I ordered 5 plants from ForestFarm. The plants arrived in two days here in No. Cal. I was very pleased with the packing, plant size and health. I started to unpack the box from the top, but then noticed the super-handy pull tag at the bottom of the box. This made unpacking very easy. From beginning to end, I am so very happy with the experience I had. And I will certainly look to order from them again in the near future- especially since they have so many varieties of plants you simply cannot get anywhere else. I want to extend my thanks to the ForestFarm team and share it with others in the community!!
tom_pixel Asheville, NC (5 reviews) January 14, 2015
I ordered two trees from Forest Farm , Korean Mtn Ash and a Tall Winter King Hawthorn .
They arrived today in a very lge,tall box Packed Very well !! Shipping was a bit high but UPS chges extra for such a large box
the folks there , were Very accomadating with a fone call and couple of e mails .
Even though a long journey from Oregon, they arrived just as if they were dug yesterday ..the only ones I could find on the east coast were VERY high in price which I thought was way unreasonable compared to Forest Farm . I would order again from them .
Posted on November 5, 2014, updated November 6, 2014
I have just come across Dave\'s Garden and I thought the following experience with FF would be worth sharing. In March of this year I ordered 4 plants, 2 of which arrived wilted and one of which was completely misshapen (should have been cultivated staked). The wilting issue was clearly due to having spent a lot of time on a UPS truck, this after spending a fortune on shipping. The following 2 emails to a person with whom I had coordinated the order, were never answered. Clearly I would never order again from them except as a last resort. My emails:
Hi (name) ... I\'m late writing about this but the 2 pseudolarix I ordered from you in March arrived partially wilted; one is still alive although not great looking, and the other died three or four weeks ago. The other 2 plants are healthy. I planted them all the day they arrived in an appropriate soil and location. It irritates me that it took 8 days for them to cross the country; in contrast an order of similar size and shipping cost from Dancing Oaks was sent 2-day shipping and arrived without incident. Is it possible for you to replace one of these plants?
I just looked at my invoice again - your shipping was actually $18 higher. On November 6th, 2014, FarmerBillToo changed the rating from negative to neutral and added the following:
FF has refunded the monies associated with the wilted plants.
treebird101 Bedford, IA (12 reviews) September 27, 2014
Well I ordered 2 trees this spring. I understand this company has a lot to offer and the trees are true to type. I am leaving only neutral feedback because the shipping has got to be the most outrageous of anywhere I've ever ordered trees from. I find that if you absolutely cannot live with out a tree variety Forrest Farm will more than likely have it but you will get butchered on shipping costs. My intent is not to discredit a legit company but to let consumers know that based on my opinion Forrest Farm shipping is too high. I understand the company may offer some excuse or rebuttal based on packaging and buy more save more and so on but even with their rates it is still very high. Most consumers enjoy what Forrest Farm has to offer as do I But I'm sure those who left positive comments would agree they paid a lot to have their plants and trees shipped to them. Lower shipping costs or offer a "buy so much and shipping is free" and this would truly be a five star company.
Hamburglar Solon, OH (Zone 5b) (3 reviews) August 5, 2014
Have ordered a bunch of trees over the last the last three years from Forestfarm and other mail-order nurseries as I've re-plant my cleared yard. Forestfarm really stands out for their selection. They carry a ton of varieties and they support a lot of newer cultivars that are hard to find. So it's a good place to order from en masse. Their customer service is also good. I have had two plants not make it due to the crazy winter last year and FF did not hesitate to replace them.
I have had a few plants arrive not looking so hot, but have learned not to fret over that. Received 5' tall baldcypress and swamp white oak plants last year that looked like twigs. However, second year, they absolutely popped. The oak could be the most vigorous growing tree I have ever planted. So looks can be deceiving when it comes to mail order plants and patience can pay off.
The one thing that eastern customers need to consider is the transit time, though. It takes a good 3 days for UPS Ground just to get off the west coast and start moving eastward. In Cleveland, I've experienced transit times in the 7-8 day range. So if you are ordering small plants or plants that are somewhat fragile, you may want to buck up and do the air shipping.
Have been buying from them for many years, had more successful plants than from any nursery, including local ones. They have an amazing selection. Larger plants can have a very high shipping cost but is sometimes worth it. Plants are well packaged for shipping. They allow you to choose the arrival date and they are always spot on. They only ship during appropriate times of the year.
Posted on November 18, 2011, updated July 5, 2014
Absolutely wonderful experience! Had first ordered a pygmy Japanese Maple. Changed my mind on the first day and decided to order another since both would be Christmas gifts. Got an email from the owner that he would check the plants and if he had two that he would ship them. The next day there was a phone message about the plant--they had only one and they felt it was not the quality they would agree to ship so they suggested another pygmy maple. I researched it on the internet and it was prettier than the original plant that was ordered. I returned their call and agreed to accept the substitute maples. That was on Monday evening (I reside in Houston--FF is in Oregon). The plants arrived Friday afternoon. The packaging is the best I've seen and both maples are in excellent condition--full of colorful leaves, beautifully shaped, and expertly packed. I will remember them again for future orders. On July 5th, 2014, ehearn58 added the following:
Forest Farm has always delivered incredibly healthy plants. Recently placed an order to populate my formerly treeless lots. The Carolina Sapphire is absolutely beautiful...much bigger than expected...and the seedless Sweetgum is in fine condition. I am fully confident that when I order a plant from them it will be better than expected, arrive expertly packaged and in great shape. I will absolutely order from them again.
Posted on June 5, 2014, updated June 14, 2014
I feel that I got healthy plants. I would shop here again. You can get a good price on a specific plant that you are looking for, specific cultivar you are looking for. My only drawback is that these are baby plants. I had not ever purchased online plants before, and I suppose with the pricing and ordering direct, that I would be getting a plant similar to the size of what I would see in home depot or something, and that is not the case. I was very disappointed at first because of the size of the plants because I was not expecting it. However, once I tried to find locally what I was looking for, no one had what I wanted, not home depot/lowes/kmart, or even local nurseries, and so I actually went back and placed another order for some more plants. Just be prepared to wait a year to have what you would normally buy in the store. All in all, I think it's worth it. I wanted specific things and I didn't have to go from here to there and everywhere. I love shopping from the convenience of my home and having it sent directly to me. The plants are very healthy after all, it's just that I will have to "nurse" them for a year. I fully understand now why plant places are called nurseries (i never quite got that until now!). And I think that I will be very glad to have the plants I wanted, rather than to take some consolation plant instead, since locally did not have (nor could they order) what I wanted. I thought that was strange. But in that case, when I want a particular thing, I would not hesitate at all to order again from forest farm.On June 14th, 2014, missjenniferd1 added the following:
I received my 2nd order, and was happier with this order than I was with the first. I also must say, that after placing a 2nd order with lazy s's, that I far prefer forest farm's plants. the roots, the size, the health of the plants from forest farm's exceed lazy s's. I still placed a larger order with lazy s's because their prices on a few plants were cheaper. But if the price for each plant was the same or within $1, I would order from forest farm instead.
I ordered a Hydrangea and some smaller plants - all arrived healthy and are thriving in the garden.
They warn you that it is expensive to do long distance shipping for small orders so do pay attention to that.
oscarkat01 Rochester, NY (Zone 6a) (4 reviews) May 4, 2014
I've purchased from Forestfarm for various plants and have always had a great experience from them. They carefully pack items so that They arrive in great shape all the way across the country.
I've found their plant information to be enjoyable and very helpful. They are also quite careful in their growing zone rating which I appreciate as I've run into some rather dubious zone claims on a few plants from some nurseries other than Forestfarm. I can trust their zone ratings.
Garden56 Jamestown, NY (Zone 5a) (2 reviews) April 30, 2014
I ordered for a relative in another state. I requested a specific delivery date and the company delivered as requested. My mother said the plants were the best plants she had ever received. The packaging was superior.
I ordered a contorted mulberry last year and it is just now leafing out after a hard winter. It grew robustly last year and looks to repeat the same performance this year. It was so securely packaged I had a hard time breaking down the box. Healthy, big, vigorous specimen.
iykim Hillsborough, CA (Zone 10a) (22 reviews) April 21, 2014
Posted on May 16, 2011, updated April 21, 2014
I ordered several different cultivars of Acer Palmatum, Magnolia, Helleborus, and Abuitillon, all in tubes. They shipped super fast, and I was impressed by how carefully they packaged the plants so that no leaf or branches were bent or torn off. You could shake the box upside down and still, nothing would fall out of place, not even soil. The plants were quite healthy. For plants in tubes, I was expecting something tiny, but to my pleasant surprise they were as big as #1 pot plants. Helleborus is the healthiest and biggest of all mail-ordered (Internet) Helleborus as I ordered them from other sites as well. I was so pleased, I made a second purchase, and that was just as good as the first one. I am definitely going to order from them in the future.On April 21st, 2014, iykim added the following:
I had several more orders from ForestFarm. Again, they are reliable, the plants are in great condition, the packaging was emmaculate, and they arrived quickly. I noticed that one plant did not leaf out after the dormancy. I contacted ForestFarm, and Marla pleasantly agreed to send me a replacement. I am eagerly awaiting the shipment of the replacement plant. ForestFarm is my "go-to" online nursery. If they don't carry what I need, then I go somewhere else.
LindaDoc Philadelphia, PA (4 reviews) April 20, 2014
I ordered a Beach Plum (Prunus maritima) from ForestFarm, and although it took seven days for the package to arrive at my home in Philadelphia, I was pleasantly surprised when I opened the box to find it was awash in white blossoms and packed so well that it suffered no damage whatsoever! This was my second order from ForestFarm and I highly recommend them and will be ordering again in the future.
I LOVE LOVE LOVE this place. Their plants are wonderful. Always at the top end of their measurements and always healthy, happy, perky! I have ordered on three occasions and I can't wait to order again. My personal favorites are Japanese Maples but recently I ordered a Bristle cone pine and dwarf Japanese black pine. Gorgeous!
robhopson Mobile City, TX (1 review) April 4, 2014
I can't say enough good things about this company! They send large,quality plants that grow extremely well. I've ordered from many online nurseries and have been disappointed most of the time, but ForestFarm has kept me very happy with their variety and high-quality plants. I will be ordering more.
Plantsandme Canada de los Alamos, NM (1 review) January 15, 2014
Posted on January 12, 2014, updated January 15, 2014
I have purchased plants from Forestfarms for a number of years. My experience until recently has always been very positive. I understand that the company is under new management and as a result, somethings will change. Unfortunately, one of the things that has changed radically and for the worse has been their customer service.
Last year, I placed an order with ForestFarm worth approx. $300, not including shipping costs. When a couple of months later the plants had not arrived, I called them. I was told they were out of the plants. Needless to say, I was not pleased since at the time I placed the order, they told me that all the plants were in stock and in the ensuing months, no one called to let me know that they were no longer available.
Eventually, I was contacted by someone to tell me that it wasn't that they were out of stock, but rather that their plants had been guarantined and that once the guarantine was over if the plants I ordered were cleared, they would ship them.
The plants finally arrived, though a number of them showed slight burning around the edges of the leaves. I didn't make an issue of that because often times when plants are shipped and are in a box for many days, the leaf edges get dry.
Shortly after that, I was contacted by the US Department of Agriculture in my State to inquire about the plants. They told me that ForestFarms had been under quarantine for something called Sudden Oak Death. One of the sympthoms is that the edges of leaves will show signs of drying out and all of a sudden, the plant may die. I told the dept. about the condition of the plants I had recieved. They asked me to monitor them. Most of them did okay, but four or five either put out no new growth or died unexpectedly.
I contacted ForestFarms and told them what happened. I was told that their guarantee only extends until the plants arrive. If I didn't file a complaint at the time, they were not responsible. I told them what the dept of ag had told me and sent them pictures of the plants. The woman I spoke with took a very belligerent stance and said that they are only responsible for the plants until I receive them. I told her that in light of the quarantine I had hoped that they would replace those four plants. She said that they would not replace the plants but would reimburse me. I declined the offer because I wanted those specific plants and as I told the women, if she genuinely believed that the problem they had had at the nursery was not the cause, then I felt accepting a reimbursement was inappropriate since their catalog clearly states that they are only responsible for the plants until they arrive.
I decided to wait for the next catalog and reorder those plants. When the catalog arrived, I noticed that their prices had gone up by 30% on most of their plants. I called ForestFarm to ask if they would be putting out a sales catalog later in the year? Michelle, the woman I spoke to said that they had raised the prices on their plants because the cost of shipping had gone up.
I asked why they hadn't simply raised the price fo the shipping, since it usually is less than the price of the plants? As it is, ForestFarms usually charges almost 50% of the cost of the plant to ship, which is exhorbitant by any standards.
Michelle, then asked for my customer ID and when I gave it to her, she said, "Fine, I have inactivated your account."
Whatever happened to the days of customer service?On January 15th, 2014, Plantsandme changed the rating from negative to positive and added the following:
After a telephone conversation and a number of e-mails with Jen at Forestfarms who explained what had happened, we came to the conclusion that there had been miscommunication and misunderstandings on both sides.
Based on our conversations, I am changing my original rating from Negative to Positive and strongly recommend to anyone who ever has problems with Forestfarms to ask for Jen. She will do what she can to clarify any misunderstandings and to work with you.
Thanks Jen for taking the time to explain what had happened.
Santa was very good to me with the beautiful maple I received. Perfectly packaged, perfectly pruned, perfectly grown. Thanks friends.
RHopson Mobile City, TX (1 review) November 5, 2013
I have expansive gardens and constantly order new and delightful plants I discover. Honestly, I was overjoyed at the plants I received from Forest Farm. Not only were they rare and wonderful, but the plants they sent me were very large and already budding, more so than any other site I've ordered from. It was as if I had discovered a place where I can get plants the size of ones at Home Depot or Lowes, but at a price just as inexpensive, and more wonderfully unique. Check out their strawberry tree (bush) if you want something truly lovely. I will definitely be ordering more from this quality site. THANKS!
CoryM Salt Lake City, UT (2 reviews) September 25, 2013
My single experience with Forestfarm was great. I ordered a 6-foot state street maple tree in late winter, specified that I'd like it shipped toward the end of March, and they did exactly that.
The communication was good, the tree arrived on the date expected, looked absolutely healthy, was packed perfectly and contained helpful planting instructions. The tree leafed out and has done extremely well over the summer.
I have their website bookmarked and am already planning some orders for next spring. I hope they go just as well. From my single experience, Forestfarms seems like a responsive nursery that ships healthy plants.
adambrower Mendota, IL (1 review) September 19, 2013
i've been ordering from Forestfarm for several years now, and i have had the occasional sickly plant. this is to be expected. living things don't like being shuttled round in dark boxes. dozens have exceeded expectations, and a few have done poorly. without exception, when the poor ones were brought to their attention, the Forestfarm folk have have made things right. the point is simple. if you're here to decide whether you can trust these folks, you can stop worrying about that. you can - all you have to do is explain what's wrong. in most cases, though, you'll be thrilled with your purchase. this is my first stop, always.
Posted on June 11, 2013, updated June 17, 2013
I am desiring to purchase additional plants from you, but I am so disappointed in my last order from you!!
I kept one plant and gave the other as a gift. Both plants followed the same path. They kept putting on one new leaf, that new leaf would then die, then another would come up. After 4 times of doing this the entire plant quit/died. Both of us ladies are not new at gardening. We are both Master Gardeners with the Escambia County Extension Office.
Mary Ann Matzer
On Thu, Dec 20, 2012 at 6:57 AM, wrote:
Thank you for your ForestFarm order.
Your order number is #26086, please keep track of it for your records.
Posted on October 8, 2009, updated May 22, 2013
For the most part, I was really satisfied with the plants I received (a fairly large order for me with six Goumi Berry plants, 2 Running Serviceberry, and 1 Dutchman's Pipe). The Dutchman's Pipe, however, looked weak and damaged on arrival. I planted it anyway, and it promptly seemed to die. I got busy, went on vacation, and forgot for a while all about it. So, several weeks later, when I saw an old email from Forestfarm in one of my email folders, I thought that I ought to write them about the Dutchman's Pipe, which, after all, cost me $19. But because of my delay (and the fact that I was a little fuzzy on the details of when the plants arrived and all), I wasn't very optimistic about getting a refund for it. I emailed Forestfarm with what details I could remember about when the plants arrived, when the Dutchman's Pipe died, etc. I got an email back almost right away that apologized for the poor quality of the plant and promised a refund. No arguments. No excuses. No smarmy rationalizations. I was very pleased. And it turns out that the Dutchman's Pipe isn't completely dead and may even come back. It has put up a couple new leaves and seems to be making an attempt to survive.On October 8th, 2009, gsteinbe added the following:
UPDATE IN OCTOBER 2009: I, like krowten, received what I think were autumn olives instead of goumis. When I posted my original positive rating of Forestfarm, krowten contacted me by d-mail to tell me that I should check my goumis from Forestfarm to make sure that they weren't autumn olives. So, I emailed Forestfarm and began doing a little checking on my own. My plants have leaves with wavy edges, and they fruit in fall -- both signs that they were probably autumn olives. I sent Forestfarm an email and got a prompt response. I was asked to take photos of the plants' leaves and email the photos to verify that they looked like autumn olives. I sent the photos by email, and Forestfarm ended up sending me replacement plants (the next spring). So, unlike krowten, I can't really complain about how I was treated (although, of course, the initial mistake caused undue inconvenience and delay in my getting real goumis, and at this point, I still haven't gotten any goumi fruits yet).On May 22nd, 2013, gsteinbe added the following:
So, the Dutchman's Pipe Vine ended up dying long ago, but my money was refunded for it. The Goumi Berries (once real Goumi Berries were sent) have done great and produce wonderful fruit. This spring, I ordered from Forestfarm again. This time, I got a Gold Summer Broom (Genista tinctoria 'Royal Gold'), an American Linden (Tilia americana 'Sentry'), a Saltbush (Atriplex canescens), and an Elderberry (Sambucus nigra 'Samdal'). All arrived in good shape, except for the Gold Summer Broom, which had dry soil in its pot and was totally wilted. I emailed Forestfarm, and after several emails back and forth, they are refunding my money for the Gold Summer Broom. Since it's still alive (and, I hope, will come back), I really only expected a discount on its purchase price (because what I received wasn't a $12 plant and will take at least a growing season to recover), but apparently, I'm going to get a full refund.
I'm leaving my rating as positive, because each time I've had a problem with an order with them, Forestfarm has generously resolved the problem. But truth be told, every time I've ordered from Forestfarm, there's been a problem (the failed Dutchman's Pipe Vine, the Goumi Berries that weren't Goumi Berries, and now a wilted Gold Summer Broom). The latest of these problems is particularly annoying. As much as Forestfarm charges for shipping ($42 on a merchandise order of $74), I would expect my plants to arrive in their own limousine with a personal attendant misting them every few minutes; I wouldn't expect any plant to arrive all dried up and wilted.
I have ordered from Forest Farm for many years, off and on. They have always delivered the plants in good size and more than excellent packing, even if I swear at the staples. The plants are great and the prices reasonable.
I would recommend this company with confidence for anyone. Also they have plants that are hard to find elsewhere. Where else would you find a variegated Pachysandra? I have a new shade garden and I am looking forward to receiving my next order.