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Comments:Displaying the 50 most recent comments:
| Rating | Author | Content |
| Positive | Hampsteader
(1 review) | On July 04, 2009, Hampsteader Vineland, NJ wrote: I am living in the USA right now and very much missing England and it's native plants. Some very common British plants are nearly impossible to find in the USA. I spotted something similar to (but not exactly) what I was looking for on the planting list at show garden in the Philadelphia area, listing Forest Farm as the source. I contacted them, told them what I had seen, etc and asked whether it was possible to get the plant I was seeking. Ray responded by email and told me they don't normally sell it but that they use it as root stock for other varieties. He checked and found that they had two plants on which the "fancier" grafted variety had died back and offered me the two rootstock plants- not normally for sale- at a very good price. I really appreciated him going out of his way to find what I wanted and emailing me several times to make special arrangements. The woman with whom I spoke on the phone (Sorry I forget her name! Linda maybe?) was extremely pleasant and professional -- and now I have two May Blossom (Hawthorns) just like back home in England.
The only negative- which is no fault of Forest Farm - is the cost of shipping (esp by air) to the East Coast. If shipping were to cost less I wouldn't hesitate to buy much more. | | Positive | CountryRefuge
(3 reviews) | On June 15, 2009, CountryRefuge Grinnell, IA wrote: I cannot say enough good about this company, based upon my experience! I ordered 1 Heptacodium miconioides, the Chinese Seven-Son-Flower plant from them after reading LarryR's article. The tube size was all they had available; I specified that I wanted it sent after Memorial Day. I received an email notifying me the plant was being shipped on May 28th with a tracking number. I also received a postcard from them reminding me to be watching for the delivery. I received the plant on June 1st. The plant was very well packed and so much larger than I expected! Thanks, Forestfarm, I will be back! | | Positive | brickyard23
(2 reviews) | On June 12, 2009, brickyard23 North Wilkesboro, NC wrote: I have ordered from Forest Farm for the past few years now. The plants that I recently received were extremely healthy and packed perfectly. I have ordered from other online nurseries and Forest Farm is at the top of the list. I highly recommend them to all future purchasers without reservation. Thanks for all of the wonderful plants over the years! | | Positive | lexus2004
(2 reviews) | On June 10, 2009, lexus2004 Oxford, NC wrote: very nice mail-order company i had no problems with them. i was kept inform on my order as far shipping. the packaging was good. the plants were the best i have ever received through mail- order. the planting and care information for the plants was also very helpful. best of all i was not insulted or called any names. | | Positive | JoeyinRoseburg
(2 reviews) | On June 08, 2009, JoeyinRoseburg wrote: By far, THE best online source for plants I have ever used, and I've used many over the years. Forest Farm's selection is amazing, the quality is the highest, and their customer service is excellent. Packing is superior and all plants arrive in terrific condition. This nursery is my go-to source for just about anything I'm interested in ordering. I highly recommend this business and their products. | | Positive | PadreWayne
(3 reviews) | On June 05, 2009, PadreWayne Mount Pleasant, MI
(Zone 4b) wrote:I'm in the middle of Michigan and it's been hard to find Lenten Roses locally (even though they grow quite well in our 4+ Zone). Two Helleborus Ivory Prince were ordered and arrived two days earlier than they'd predicted. The packaging was amazing (and enormous box with the box containing the plant material fastened to one end, each plant taped within, lots of shredded paper -- very impressive!) -- and both plants appear very healthy with good leaves and a strong root system. Of course it is too late for them to bloom (and they're too young!) but I anticipate healthy and strong blooms and plants next spring.
I'm very pleased. | | Positive | StellysPapa
(25 reviews) | On June 03, 2009, StellysPapa Dothan, AL
(Zone 8a) wrote:I thought this was an alright nursery. I had bought from them before and was pleased. But then I ordered again, and got my shippment just a few minutes ago. Their packing methods could stand a great more experience. I had two ferns and 2 evergreen shrubs. The evergreens appear to be OK although they are a bit on the raggy side. One of the ferns, a Red Painted fern, looks as though it has never seen water and the soil is hard as rock, the fern itself is dried up and shriveled. The other one is OK. But what really irritated me was, there was tape on the fern leaves making it very difficult to remove without ripping off the leaves.
Don't think I will buy any more, from them.
On June 4th, 2009, StellysPapa added the following:
I came very close to changing my rating to Neutral right after posting. But then I get a personal e-mail from Ray at Forest Farm, criticizing me for giving the negative rating, and saying I hurt them. Well, sometimes getting hurt is the best way to improve yourself.
I am keeping my negative rating for the time being.
On June 4th, 2009, StellysPapa changed the rating from negative to positive and added the following:
I\'ve now changed to a positive......no, I\'m not wishy-washy. Ray had sent me another e-mail, saying that he had sent me an extra fern.....sort of like a bonus plant. But, when I checked the packing slip, according to my records, the two ferns I got, are the two ferns I ordered, no extras......However, there was an extra false cypress......I had only ordered one and got two, so, for the sake of all concerned, I have changed my rating to a positive. | | Positive | sandpoms
(6 reviews) | On May 29, 2009, sandpoms Holmen, WI wrote: Ordered and recieved 4 sugar maples. Very healthy plants. Good value. | | Positive | MntMs
(1 review) | On May 26, 2009, MntMs Auberry, CA
(Zone 7b) wrote:I recieved plants in the best condition I have ever seen through mail order. The wild indigo was in full bloom, the passion flower was beautiful. They were packaged very nicely. Their customer sevice was very helpful. I am very impressed with them. | | Positive | 7msellers
(2 reviews) | On May 24, 2009, 7msellers Cuba, MO wrote: I ordered a few blueberry plants. They arrived healthy, and are flourishing. Ray and Peg were very communicative when emailed regarding the order, and I knew they were concerned about the plants as well as about me, the customer, and the order. | | Positive | deseret
(2 reviews) | On May 22, 2009, deseret Woods Cross, UT wrote: They have the best plants, the best customer service and the shipping times by far. They have gone the extra mile to make sure I was happy with order. | | Positive | madamdeathstare
(5 reviews) | On May 21, 2009, madamdeathstare Owens Cross Roads, AL wrote: I am so glad I ordered from Forestfarm. I was worried as the plants would be over a week in boxes during shipping, but decided to take the risk as they were the only place that supplied the plants I wanted.
The plants, shrubs and the tree were extremely well packed in plastic pots, or strong plastic overwrap with plastic bags over them, so that the roots did not dry out. The hawthorne tree had had the thin leader gently bent over, not chopped off as many places do, so it is much taller than expected.
Unsurprisingly after 8 or 9 days in a box some leaves were yellow, but all the plants are recovering nicely. Forestfarm shipped to meet my planting deadline and sent a postcard letting me know the plants were on their way so I could prepare the plant sites for them.
One of the plants I ordered was not in stock, but Diane from Forestfarm contacted me to let me know, so that I could take up the empty space in the shipping box with another plant. She was very helpful and pleasant to deal with.
I liked the way the website was arranged as I could look up items by their latin names which I much prefer for accuracy. | | Positive | oldebuffalo
(1 review) | On May 14, 2009, oldebuffalo Great Falls, MT wrote: Plants arrived in great shape and on-time for Spring planting. The Pagoda Dogwood is fantastic! Too bad we didn't have a chance to stop by and say hello! Keep up the good work. | | Positive | Guy07070
(2 reviews) | On May 12, 2009, Guy07070 Rutherford, NJ wrote: I places a large order with them -- both in number of plants and price. The shocker for me was that 1/3 of the final cost was shipping! Once the plants arrived, though, I was not as miffed since they were expertly packaged, easy to get at (unpack), and were in PERFECT condition despite a cross-country trip that probably took a little more than a week. | | Positive | lunaazul
(1 review) | On May 10, 2009, lunaazul Chico, CA wrote: Plants arrived very quickly and were lush and healthy. Forestfarm staff were polite and courteous when I contacted them, and they responded in a timely manner. It bothers mentioning that their prices are reasonable. They have my highest recommendation and I will be buying more from them very soon. | | Positive | eleavell
(3 reviews) | On May 07, 2009, eleavell Somerset, NJ wrote: Just got the lingonberries I ordered and they really look NICE. The were well packed and good-sized. I would certainly order from Forestfarm again | | Positive | BlackDogKurt
(13 reviews) | On May 04, 2009, BlackDogKurt Seymour, CT wrote: I finally had the opportunity to purchase several plants from ForestFarm this year. While some of the larger plants can be a bit expensive to have shipped all the way from Oregon to Connecticut, buying several plants in the smaller tube sizes worked out just fine. Also, if not ordering during the hot summer months, ground shipping worked out fine and none of the plants seemed the least bit stressed. Plus, ForestFarm's selection is so vast and they have many items that no one else seems to have, so it was worth it for some of the larger plants too.
Everything arrived precisely when I requested them to be delivered and all the plants appear to be healthy. A very good source! | | Positive | DebiGolliet
(1 review) | On May 03, 2009, DebiGolliet Greensburg, PA wrote: This company is awesome! Yes, the shipping is a bit pricey but they did call me asking if I wanted to purchase another plant to fill the box without any extra shipping. To me, that was wonderful. I was going to purchase another plant anyway but hesitated due to more shipping. So...for a company to comfirm your order over the phone AND ask if you'd like another plant minus the shipping does not seem to be "trying to get you to buy more plants". To me that is great customer service! Thanks again and I am eagerly awaiting my forsythia and hydrangea.
For some reason businesses just don't offer good customer service anymore. I can't find it anywhere so again, this was wonderful. | | Positive | doctrtim
(14 reviews) | On May 02, 2009, doctrtim Salisbury, VT wrote: Nicely packed for shipping and healthy plants (Kalmia latifolia Minuet & Weigela Eyecatcher). The mountain laurel is tiny but ready bloom. | | Positive | kentstar
(18 reviews) | On April 29, 2009, kentstar Ravenna, OH
(Zone 5b) wrote:I thought I would try this company because of all the positive comments it has received. I purchased a Brunnera Macrophylla Jack Frost and a Sparkling Burgundy Heuchera. They came today. The heuchera looks fine, but the Jack Frost looks yellowed, leggy, and just totally overgrown. The soil was moist, but the quality of the plant could be better, especially with the prices on this particular one!
I will plant them both and reserve any more judgements for now. I'll see how it goes.
I don't really like either how there is no way to track your order. However, as long as they come in fine shape and relatively when expected I don't have a problem. But, we'll see...
On May 31st, 2009, kentstar changed the rating from neutral to positive and added the following:
The sparkling burgundy heuchera and jack frost Brunnera are doing great! They are so healthy! Thankyou! I will be back! | | Positive | ge1836
(16 reviews) | On April 25, 2009, ge1836 Pittsford, NY
(Zone 6a) wrote:My second year in this house and second year ordering from Forestfarm.
Everything in my order this year arrived ancored down to the box. No spillage and box was sturdy,
No leakage no breakage.
Plants have only been in 2 days but no wiltage either.
Last year I ordered Buddliah It was large and got larger, has put down a good root system.
I will plan future orders, definatly | | Positive | sue820
(2 reviews) | On April 21, 2009, sue820 Marietta, GA wrote: Ordered 4 Mellow Yellow spirea, which all arrived on the day they were expected to arrive and are healthy plants currently thriving in my garden. | | Positive | plantgnome
(26 reviews) | On April 12, 2009, plantgnome Coram, NY wrote: I received my Sambucus, autumn fern, double queen hellebore, and Skimmia this past week all were healthy, packaged well and arrived in the time frame on their post card which was sent well in advance of the shipment. Some of these negatives on this site for this company are ridiculous. As mentioned in other reviews, you people should just go to a nursery in your area and purchase what they have instead of ordering online-relying on photos and maybe hire someone to remove the tape since it appears that you don't have the patience yourself. Get real. I myself am thrilled with my plants and shrubs, all were moist and well packaged. the Tape came off with some patience and small scissors. I will be ordering from them in the future. | | Positive | montsho
(3 reviews) | On April 07, 2009, montsho Elk Grove, CA
(Zone 9b) wrote:OK. I got a call today from ForestFarms in regard to my order that I placed regarding the shipping. I wanted my plant quickly so I didnt really mind paying for the air shipping. They called me and told me the plant would arrive at the same time if they shipped ground and it would save me about $9. I know thats not really a big deal but I was impressed with the fact that they called to give me an option and save some money. I will update when I receive my plant.
On April 24th, 2009, montsho added the following:
I actually got 2 small plants instead of 1. They are both doing fine and have survived our early heatwave (95 degrees plus) | | Positive | greyslate
(3 reviews) | On April 07, 2009, greyslate Baltimore, MD wrote: Have placed several orders with Forestfarm, and each time have been impressed with the size and vigor of the plants and the care in packaging! I have ordered various plants/shrubs/trees, including several types of skimmia (that I adore), parthenocissus, hellebores, and a Japanese maple. Many were plants that I couldn't find anywhere else! Their selection is amazing, and even if their older website format was a bit difficult to navigate I always ended up with more than I was looking for. Customer service is also excellent - no problems with order adjustments like some companies I've dealt with, and their care instructions are usually great. | | Positive | cbremer
(1 review) | On March 24, 2009, cbremer Seattle, WA wrote: I ordered in March 2009 and plants arrived pronto. I order from several nurseries on line and although I don't always voice my displeasure, if I order once and am disatisfied, I simply do not order from them again and try elsewhere. However, with NatureHills I was amazed at the packaging. They were packaged so securely, I had to use tools to get them released from the carton. Additionally, the plants were very healthy and I'm glad that I could order in the gallon size. I was looking for a specific few plants I could not find elsewhere and was extra pleased that I could purchase the the one I was looking for in a gallon size container. Due to the shipping constraints/price break, I did revise my order and ended up ordering more than I originally tended - but I always do that. Granted the shipping is a little higher than other nurseries you can order from, but considering the size of the containers and the packaing of the plants, I was pleased overall and will no doubt order from them again. THUMBS UP FROM ME.
On March 24th, 2009, cbremer added the following:
oops referred to Forestfarm as NatureHills in my comment...the problem with doing two things at once...
this is about Forestfarm. | | Positive | Bkwrm
(1 review) | On March 21, 2009, Bkwrm Olympia, WA wrote: Plants arrived well packaged and in excellent condition with clear instructions on planting and care. A very positive experience. | | Negative | nwark
(1 review) | On March 04, 2009, nwark Fayetteville, AR wrote: First, I'm somewhere between neutral to negative, with a definite negative lean.
Ordered from Forestfarm mainly because they had all of what I was looking for in one place, even though shipping cost is excessive compared to others for similar size plants/containers. All ordered plants arrived, however one of the rarest most difficult to find plants arrived with approximately 2+ feet cut off the top. To be fair the plant is taller than advertised, but in no way does that justify cutting off so much of the plant. I realize it would have taken a bigger box to ship it, but the weight difference would have been negligible, and IMHO the cost of cardboard would have been covered by the high shipping cost. I would have rather had a smaller un-hacked plant, over a larger plant that I will have to shape back to a single leader. Add to this, the lack of communication, with the exception of to basically ask for more to be added to the order. There was NO confirmation of order until I called and asked. There was NO email with tracking number of the shipping company. Normal practices of online merchants. The website IMHO is illogically organized, that is not at all "user friendly". You don't even have "flowering trees" as an options for category. How many look for those? I would bet it's more than one or two.
All in all, not the great experience that so many have raved about. Could have been much worse, but I doubt I will order from them in the future, and won't recommend them. Only say that they have some not so common plants listed. There are better online plant merchants IMHO.
On March 5th, 2009, nwark added the following:
To clarify as to how I came to the conclusion of 2+ feet.
Dia. at the point of initiation of last years growth = 0.85 CM
Dia. at point of leader removal = 0.65 CM
Measured dia. change = 0.20 CM
Distance from growth initiation to leader removal = 21.5 inches
Assuming natural final diameter of leader at natural termination of growth equals 50% of initial dia. = 0.425 CM
Difference between measure dia. at leader removal to assumed natural termination = 0.225 CM
Calculated additional change to natural terminus / Measured dia. change: 0.225/0.200 = 1.125
1.125X additional growth of the measured non-removed central leader: 1.125 X 21.5 = 24.1875 inches
So an estimated 2\'+ of additional growth of the central leader was removed.
What\'s more this cutting of the central leader contradicts their own planting instruction of not pruning the central leader. And since the plant consists of a single leader (the proverbial stick without branches), this is most distasteful. I may be wrong, but to me this doesn\'t seem to support the assertion that they care about their plants. After having though about this some more, I\'m firmly in the negative category.
On March 11th, 2009, nwark added the following:
About Forest Farms comments:
It had been my intent to let this matter go, with no further comment. I would have been one negative comment, with many positives. Then after their reply, it was my intention to do a detailed analysis of FF\'s contention of death of the growing tip. But instead I will only state that I disagree for many reasons from extensive research, that they will receive in a D-mail.
As for the rest about pruning/production techniques (University of Florida is very helpful here) etc. have done research on that in the past, and will disagree there as well for many reasons.
In regards to SPAM filters goes, thought of that, checked it daily, didn\'t happen. No notification for whatever reason.
As for the website, hope it turns out better. Plenty of \"plant\" people, and other small businesses do better, both large and small. The online part is as important as the plant part. IF done right, it will help sales and customer sanctification.
I do not want a refund as I do have the plant in hand, along with a few others. They do appear to be healthy, and a couple are a bit better than expected, while others are as reasonable expected (a positive). Therefore I can\'t justify to myself in taking a refund.
All have started to grow (another positive). Too early for my climate, but that is because of differences in climate and has nothing to do with FF.
FF has many rarely seen species listed (a positive), and many you will not find on their website unless you know where/how to look (negative).
For me however, my rating will remain negative as an overall experience. I wish them no ill will or harm in the future, but that future is very unlikely to include me.
Company representative comment on March 08, 2009:
On Mar 8, 2009 6:21 PM, Forestfarm responded with:We’ve written to NWArk, explaining the situation. Since he hasn’t responded to us or amended his posting, we’ll post our defense here.
First, we do love plants, and would never wantonly mistreat them. The 1-gallon Cotinus obovatus, often a shrubby plant in any case, that NWArk received was trimmed because the top had died back (although it was still larger than we promised it to be, as he has noted). All Cotinus do that to some extent when they are young plants. Until they are older, the current season’s growth doesn’t seem to harden quickly enough before frost in fall. We could have shipped the whole plant to him, but then he probably would not have liked receiving one with a dead tip, either. We have grown Cotinus for many years, and they always sprout from the stem below the dead part. Sometimes one leader will emerge, sometimes several. It will only take a minute of his time to rub off any sprouts that aren’t wanted, and to encourage a new leader. It’s really not that big an issue. Loss of a leader happens in nature all the time, with various species. Pruning of the leader is a common practice with one of the largest tree-growing wholesale nurseries in the country. Without the pruning, there can be 3-5’ of unbranched “whip” growth, leading to an ungainly tree. Proper pruning encourages formation of a more balanced and esthetically-pleasing head on a tree. Although one should always think ahead when pruning, especially when pruning a “leader”, we do not make a blanket statement saying “never prune a leader”, because it isn’t true.
On to some of the other issues that NWArk raised. Our website does send an automatic acknowledgement when an order is placed. However, spam-blocker software can intercept the message; perhaps that’s why he didn’t receive it. Although we gladly do it if so requested, our website does not yet have the capability to email tracking numbers. We do expect that to happen within a few weeks, however, when our new website is finished. We’re professional nursery people, not techies, so we ask for your tolerance in that our online presence may not be as good as that of some of the large merchandisers, who just sell other folks’ products, and have lots of money to throw at online features.
Our packing, for the security of the plants, means that we use a box that holds four 1-gal. pots. UPS charges us the same, whether the box is full or not. As a courtesy, we try to contact customers to tell them that they can make the best use of their shipping dollars by filling the box (the phone number he gave us on his order form was disconnected, though). We do this as a service to customers, not to coerce them into buying more. It is always the customer’s choice.
We did offer to give him a refund for the price of this plant, although we know it will grow out fine. Ray & Peg at Forestfarm | | Positive | Gardening_Jim
(8 reviews) | On February 08, 2009, Gardening_Jim Vancouver, WA wrote: Customer service is excellent. Plants arrived in great shape and they were very large for the price. I will order from them again. | | Positive | immigrant_punk
(3 reviews) | On December 03, 2008, immigrant_punk Pittsburgh, PA wrote: I bought several plants last year - we decided to buy many small plants rather than a few large ones as we didn't know what would grow in this area and thought we'd limit our potential losses. Also, we already have several large plants so don't need an instant garden. One arrived sickly and eventually died, despite TLC at this end and clear instructions from Forestfarm.
This year we bought some more - as before, they were interesting plants (not available anywhere round here), well packed and arrived promptly. They had offered me a replacement plant for the one which died; unfortunately they were out of stock this time, so they just credited me back.
However, I'm pleased with the ones I've got and last year's little flock are all doing well. Overall, I'm really happy with this company - and the catalogue is an excellent read in the bath! | | Positive | arizonadirt
(1 review) | On November 01, 2008, arizonadirt Mesa, AZ wrote: I just received my order from Forestfarms and I have to say I am astounded at the magnificent job these people do. Questions about your order? No problem. Special requests? Yup. Shipping and packaging? The best. The order actually arrived a day before the card they send out to tell you to watch for your order!! In my own job, I feel I give the best I can be to my employer, my crew, and the customers. I tend to recognize that in the places I do business and reward them with my hard earned money and repeat visits. This was my second order and I will be back! These people know their stuff. | | Positive | BlissfulGarden
(49 reviews) | On October 18, 2008, BlissfulGarden Baton Rouge, LA
(Zone 8b) wrote:I have ordered from this company several times... most recently for quite a few Louisiana iris cultivars that I could not find locally. Of course, that's really pretty funny that I'm in Louisiana and have to search for my LOUISIANA iris from Forestfarm! =P The ordering process is consistently quick and easy, and all of my transactions with them have gone stress-free. The plants are well packed and quite healthy when they arrive at my doorstep. All of them have thrived in my garden. Overall, my shopping experiences with Forestfarm have been quite pleasant, which is why I will continue to return to them for future orders. A+++ =) | | Positive | DeeCee_4
(2 reviews) | On September 18, 2008, DeeCee_4 Chicago Park, CA
(Zone 8b) wrote:I just received my order today from Forestfarm and am so happy! I'd only had experience with one other mail-order company and it was rather dismal. Not so with Forestfarm!
My trees arrived healthy and obviously very well taken care of. They are in much better shape than many I've gotten from my local nursery and their size is true to what is stated. I now understand the pricey shipping fees---well worth it for such healthy, robust trees.
If I ever want a tree again "now!" that I can't get immediately locally, Forestfarm is where I'll go. Did I mention a very speedy delivery?
| | Positive | Cretaceous
(32 reviews) | On August 14, 2008, Cretaceous El Cerrito, CA
(Zone 9b) wrote:I recently ordered two Ginkgo biloba 'Magyar' trees from Forestfarm, as this particular Ginkgo cultivar does not seem to be available in Northern California.
The trees were shipped on Monday via UPS and arrived today. They are in good condition (no damage), are healthy, and exactly as described.
Initially I found that the shipping information was a little confusing when trying to order these trees online, so I placed my order by telephone instead. The person I spoke to was helpful and efficient at taking the order, and all subsequent e-mails to the company were followed-up promptly.
Overall, a very positive experience ! | | Positive | JulianBrinkley
(1 review) | On August 08, 2008, JulianBrinkley Murfreesboro, TN wrote: I have ordered from Forest Farms at least 3 times in the past year, a dozen or more plants each time. The plants are always alive when I receive them. I am not listing all the plants because it is just too extensive. Every time I have an issue they have are polite and have a ready explanation. My last issue was the color variation on the 13 Blue Velvet St. John's Worts I ordered. Some are blue-green and some are just green. They explaned that because they are started from seed that there can be color variations. although the designer intended the grouping to be blue-green my wife and I feel that the color variations might be pleasing when they mature.
On August 9th, 2008, JulianBrinkley added the following:
| | Positive | bojanical
(4 reviews) | On July 25, 2008, bojanical Stockbridge, MI wrote: Gorgeous, healthy starter plants at low prices. A specialist nursery for the sophisticated grower/collector.
An absolute wonderland of species.
Highly recommended. I purchased at least 20 species this May. Its late June and some have grown 2-3 feet already!
| | Negative | 19082
(3 reviews) | On July 21, 2008, 19082 Upper Darby, PA
(Zone 6b) wrote:I ordered from this company this spring, after reading the positive reposts here. They did have a large selection of plants not available in my area. My first problem was that in ordering online, although plants were listed as available, some were not. Also, I had to call to get a shipping date, which was not when the plants arrived. The packaging was so secure that there was packing tape wrapped around the stems of plants, which were unfortunately not all attached to the plant itself. Out of 10 plants, 2 were without any stems attached, and one was dry and dead. I called the company that day either asking for replacements or a refund. I was willing to send pictures of the dead plants, which they declined. After being shifted among several people, I was told to " give the plants a chance to recover", to plant them and if they did not come back to call again in a few weeks. I was told they had a hard winter, and many of the plants were brittle. I did not feel this was my problem, as they still offered them for sale, and a higher price than I usually pay. So, I planted the 3 dead plants, which of course did not ever come back. When I called the company back with this information, I was given the option of either new plants or credit. I asked for new plants and then was told that because of the time, they would now have to air ship and did not want to have the extra cost. In offering me credit, I pointed out that I did not want to wait to next spring to order from them again. I finally received credit to my card. All in all, I was very unhappy with using this company.
Company representative comment on September 02, 2008:
On Sep 1, 2008 9:06 PM, Forestfarm added:We often ask customers to give plants a chance to recover from the shock of shipping, because most, with just a little TLC, will grow vigorously. We hate to see live plants discarded! Most gardeners understand how resilient plants are, and willingly watch them for a few weeks. When we were informed that the plants did not revive, our records show that we immediately (on May 30) gave credit back to her credit card. The plants were shipped on May 13, and arrived in PA on May 21, only two days after her requested delivery date (UPS’ schedules did not permit delivery on May 19). We’re not sure why, in July, she is complaining! We work very hard to keep our plants and our customers happy, and usually succeed! | | Positive | canipity
(1 review) | On July 02, 2008, canipity Parkesburg, PA wrote: We had looked all over our local nurseries for a good sized Crimson Cloud hawthorn but they were all too big. We were very happy to see Forestfarm had them at a perfect size and price. We took a chance and had it shipped to us on a far journey across the country. It arrived in no time, green and happy as can be, you would never have guessed it had just spent the last few days in a box. Very pleased and will surely buy from again. | | Positive | mombo42
(1 review) | On June 15, 2008, mombo42 Millbrae, CA wrote: I recently ordered three Salvia uliginosa from Forestfarm. The plants were shipped promptly, packed incredibly well, and arrived in fine condition. All three plants have put on new growth in the week since they arrived and are thriving.
My new favorite reading is the catalog currentus - oh my goodness, what a wish list! Will definitely be ordering again. | | Positive | seawatch888
(2 reviews) | On June 11, 2008, seawatch888 San Diego-ScrippsR, CA
(Zone 10a) wrote:I placed an order recently solely on the basis of these reviews here and bec they were the only nursery that had the rose I wanted.
The rose was inexpensive, the shipping amazingly low and the rose itself, a gallon, was healthy, tall and very satisfactory.
I would give this company a 5 out of 5 rating and I am going to order from them again.
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