Plantsandme Canada de los Alamos, NM (1 review) January 15, 2014
Posted on January 12, 2014, updated January 15, 2014
I have purchased plants from Forestfarms for a number of years. My experience until recently has always been very positive. I understand that the company is under new management and as a result, somethings will change. Unfortunately, one of the things that has changed radically and for the worse has been their customer service.
Last year, I placed an order with ForestFarm worth approx. $300, not including shipping costs. When a couple of months later the plants had not arrived, I called them. I was told they were out of the plants. Needless to say, I was not pleased since at the time I placed the order, they told me that all the plants were in stock and in the ensuing months, no one called to let me know that they were no longer available.
Eventually, I was contacted by someone to tell me that it wasn't that they were out of stock, but rather that their plants had been guarantined and that once the guarantine was over if the plants I ordered were cleared, they would ship them.
The plants finally arrived, though a number of them showed slight burning around the edges of the leaves. I didn't make an issue of that because often times when plants are shipped and are in a box for many days, the leaf edges get dry.
Shortly after that, I was contacted by the US Department of Agriculture in my State to inquire about the plants. They told me that ForestFarms had been under quarantine for something called Sudden Oak Death. One of the sympthoms is that the edges of leaves will show signs of drying out and all of a sudden, the plant may die. I told the dept. about the condition of the plants I had recieved. They asked me to monitor them. Most of them did okay, but four or five either put out no new growth or died unexpectedly.
I contacted ForestFarms and told them what happened. I was told that their guarantee only extends until the plants arrive. If I didn't file a complaint at the time, they were not responsible. I told them what the dept of ag had told me and sent them pictures of the plants. The woman I spoke with took a very belligerent stance and said that they are only responsible for the plants until I receive them. I told her that in light of the quarantine I had hoped that they would replace those four plants. She said that they would not replace the plants but would reimburse me. I declined the offer because I wanted those specific plants and as I told the women, if she genuinely believed that the problem they had had at the nursery was not the cause, then I felt accepting a reimbursement was inappropriate since their catalog clearly states that they are only responsible for the plants until they arrive.
I decided to wait for the next catalog and reorder those plants. When the catalog arrived, I noticed that their prices had gone up by 30% on most of their plants. I called ForestFarm to ask if they would be putting out a sales catalog later in the year? Michelle, the woman I spoke to said that they had raised the prices on their plants because the cost of shipping had gone up.
I asked why they hadn't simply raised the price fo the shipping, since it usually is less than the price of the plants? As it is, ForestFarms usually charges almost 50% of the cost of the plant to ship, which is exhorbitant by any standards.
Michelle, then asked for my customer ID and when I gave it to her, she said, "Fine, I have inactivated your account."
Whatever happened to the days of customer service?On January 15th, 2014, Plantsandme changed the rating from negative to positive and added the following:
After a telephone conversation and a number of e-mails with Jen at Forestfarms who explained what had happened, we came to the conclusion that there had been miscommunication and misunderstandings on both sides.
Based on our conversations, I am changing my original rating from Negative to Positive and strongly recommend to anyone who ever has problems with Forestfarms to ask for Jen. She will do what she can to clarify any misunderstandings and to work with you.
Thanks Jen for taking the time to explain what had happened.
Santa was very good to me with the beautiful maple I received. Perfectly packaged, perfectly pruned, perfectly grown. Thanks friends.
RHopson Mobile City, TX (1 review) November 5, 2013
I have expansive gardens and constantly order new and delightful plants I discover. Honestly, I was overjoyed at the plants I received from Forest Farm. Not only were they rare and wonderful, but the plants they sent me were very large and already budding, more so than any other site I've ordered from. It was as if I had discovered a place where I can get plants the size of ones at Home Depot or Lowes, but at a price just as inexpensive, and more wonderfully unique. Check out their strawberry tree (bush) if you want something truly lovely. I will definitely be ordering more from this quality site. THANKS!
CoryM Salt Lake City, UT (2 reviews) September 25, 2013
My single experience with Forestfarm was great. I ordered a 6-foot state street maple tree in late winter, specified that I'd like it shipped toward the end of March, and they did exactly that.
The communication was good, the tree arrived on the date expected, looked absolutely healthy, was packed perfectly and contained helpful planting instructions. The tree leafed out and has done extremely well over the summer.
I have their website bookmarked and am already planning some orders for next spring. I hope they go just as well. From my single experience, Forestfarms seems like a responsive nursery that ships healthy plants.
adambrower Mendota, IL (1 review) September 19, 2013
i've been ordering from Forestfarm for several years now, and i have had the occasional sickly plant. this is to be expected. living things don't like being shuttled round in dark boxes. dozens have exceeded expectations, and a few have done poorly. without exception, when the poor ones were brought to their attention, the Forestfarm folk have have made things right. the point is simple. if you're here to decide whether you can trust these folks, you can stop worrying about that. you can - all you have to do is explain what's wrong. in most cases, though, you'll be thrilled with your purchase. this is my first stop, always.
Posted on June 11, 2013, updated June 17, 2013
I am desiring to purchase additional plants from you, but I am so disappointed in my last order from you!!
I kept one plant and gave the other as a gift. Both plants followed the same path. They kept putting on one new leaf, that new leaf would then die, then another would come up. After 4 times of doing this the entire plant quit/died. Both of us ladies are not new at gardening. We are both Master Gardeners with the Escambia County Extension Office.
Mary Ann Matzer
On Thu, Dec 20, 2012 at 6:57 AM, wrote:
Thank you for your ForestFarm order.
Your order number is #26086, please keep track of it for your records.
Posted on October 8, 2009, updated May 22, 2013
For the most part, I was really satisfied with the plants I received (a fairly large order for me with six Goumi Berry plants, 2 Running Serviceberry, and 1 Dutchman's Pipe). The Dutchman's Pipe, however, looked weak and damaged on arrival. I planted it anyway, and it promptly seemed to die. I got busy, went on vacation, and forgot for a while all about it. So, several weeks later, when I saw an old email from Forestfarm in one of my email folders, I thought that I ought to write them about the Dutchman's Pipe, which, after all, cost me $19. But because of my delay (and the fact that I was a little fuzzy on the details of when the plants arrived and all), I wasn't very optimistic about getting a refund for it. I emailed Forestfarm with what details I could remember about when the plants arrived, when the Dutchman's Pipe died, etc. I got an email back almost right away that apologized for the poor quality of the plant and promised a refund. No arguments. No excuses. No smarmy rationalizations. I was very pleased. And it turns out that the Dutchman's Pipe isn't completely dead and may even come back. It has put up a couple new leaves and seems to be making an attempt to survive.On October 8th, 2009, gsteinbe added the following:
UPDATE IN OCTOBER 2009: I, like krowten, received what I think were autumn olives instead of goumis. When I posted my original positive rating of Forestfarm, krowten contacted me by d-mail to tell me that I should check my goumis from Forestfarm to make sure that they weren't autumn olives. So, I emailed Forestfarm and began doing a little checking on my own. My plants have leaves with wavy edges, and they fruit in fall -- both signs that they were probably autumn olives. I sent Forestfarm an email and got a prompt response. I was asked to take photos of the plants' leaves and email the photos to verify that they looked like autumn olives. I sent the photos by email, and Forestfarm ended up sending me replacement plants (the next spring). So, unlike krowten, I can't really complain about how I was treated (although, of course, the initial mistake caused undue inconvenience and delay in my getting real goumis, and at this point, I still haven't gotten any goumi fruits yet).On May 22nd, 2013, gsteinbe added the following:
So, the Dutchman's Pipe Vine ended up dying long ago, but my money was refunded for it. The Goumi Berries (once real Goumi Berries were sent) have done great and produce wonderful fruit. This spring, I ordered from Forestfarm again. This time, I got a Gold Summer Broom (Genista tinctoria 'Royal Gold'), an American Linden (Tilia americana 'Sentry'), a Saltbush (Atriplex canescens), and an Elderberry (Sambucus nigra 'Samdal'). All arrived in good shape, except for the Gold Summer Broom, which had dry soil in its pot and was totally wilted. I emailed Forestfarm, and after several emails back and forth, they are refunding my money for the Gold Summer Broom. Since it's still alive (and, I hope, will come back), I really only expected a discount on its purchase price (because what I received wasn't a $12 plant and will take at least a growing season to recover), but apparently, I'm going to get a full refund.
I'm leaving my rating as positive, because each time I've had a problem with an order with them, Forestfarm has generously resolved the problem. But truth be told, every time I've ordered from Forestfarm, there's been a problem (the failed Dutchman's Pipe Vine, the Goumi Berries that weren't Goumi Berries, and now a wilted Gold Summer Broom). The latest of these problems is particularly annoying. As much as Forestfarm charges for shipping ($42 on a merchandise order of $74), I would expect my plants to arrive in their own limousine with a personal attendant misting them every few minutes; I wouldn't expect any plant to arrive all dried up and wilted.
I have ordered from Forest Farm for many years, off and on. They have always delivered the plants in good size and more than excellent packing, even if I swear at the staples. The plants are great and the prices reasonable.
I would recommend this company with confidence for anyone. Also they have plants that are hard to find elsewhere. Where else would you find a variegated Pachysandra? I have a new shade garden and I am looking forward to receiving my next order.
carolmo Olathe, KS (Zone 5a) (8 reviews) April 26, 2013
Ordered flowering cherry Shogetsu and 4 dwarf japanese maples. They arrived today in great condition. Beautiful plants. Will order from this company again and highly recommend them.
againes_5 Copper Canyon, TX (3 reviews) April 18, 2013
Ordered one himalayan spruce (Picae Smithiana) and one monkey puzzle tree (Auracaria Auracana). I was pleasantly suprised to see that both were much larger than I expected. Both trees are doing well in their respective environments. The himalayan spruce was planted too deeply in its pot and, thus, I had to remove some soil and advantageous roots to get down to the root flare. I don't criticize the company for this, though, as this is a common practice throughout the industry and it is up to the consumer to correct the issue prior to planting in the ground. Would definitely order from this company again. Thanks!
Posted on May 4, 2009, updated April 17, 2013
I finally had the opportunity to purchase several plants from ForestFarm this year. While some of the larger plants can be a bit expensive to have shipped all the way from Oregon to Connecticut, buying several plants in the smaller tube sizes worked out just fine. Also, if not ordering during the hot summer months, ground shipping worked out fine and none of the plants seemed the least bit stressed. Plus, ForestFarm's selection is so vast and they have many items that no one else seems to have, so it was worth it for some of the larger plants too.
Everything arrived precisely when I requested them to be delivered and all the plants appear to be healthy. A very good source!On April 17th, 2013, BlackDogKurt added the following:
I ordered several more trees from ForestFarm in 2012, and as before, everything arrived in good order and customer service was topnotch!
RedClay007 Richmond, VA (Zone 7a) (10 reviews) April 9, 2013
Probably the best source for rare woody plants. All plants are shipped in their original containers, allowing some leeway in terms of getting them in the ground. I recieved a shipment 2 weeks ago and was able to wait until this week to plant them to avoid the unusually cold weather that we've had recently. Definitely my go to source for rare woody plants!
BrisbaneAnne Brisbane, CA (Zone 10b) (21 reviews) March 31, 2013
I placed several orders with them last fall. The plants arrived nicely packaged and healthy looking. I like the large selection they offer and the ease of use of their website.
steadycam3 Houston Heights, TX (Zone 9a) (2 reviews) March 29, 2013
I ordered one plant but thought the price for shipping was probably too high. Once I received the plant, I understood the shipping price. That plant was packed so well, I dont think anything short of a truck running over the box could have damaged it. The plant was in pristine condition, healthy, green and undamaged in any way.
lyph Ithaca, NY (Zone 5a) (6 reviews) March 4, 2013
I ordered 8 shrubs from this company, in the dead of winter from my zone 5a. I said they 'could be sent early' as I dreamed of planting in April. Imagine my shock when they arrived, so very well packaged, budded, alive and ready for planting on the last week in February! Temp:12 degrees, snow falling, 18" on the ground. no end in sight. Having no garage to store the shrubs for 6 or more weeks, I contacted Forestfarm by phone and by email. Both of the personnel who advised me were terrific, and I have followed their directions, fully expecting success. These folks are a joy to work with!
vitrsna Colima Mexico (Zone 10b) (13 reviews) March 2, 2013
I ordered a plant to be shipped in a "tube" for a friend in the Southeast USA. It is no mistake that this company is a DG Top Five. The plant was very well packed and in excellent condition and arrived ahead of schedule. Also, the business process and customer service are easy and responsive. I highly recommend this company.
Frank1965 Shreveport, LA (23 reviews) January 25, 2013
Excellent service and excellent plants- Forestfarm will be around for a long time. Nowadays It is always nice to still be able to depend on a business, much too rare now. My order shipped during the cold of the year without mishap and I am very pleased. I order something almost every year and never have been disappointed. Wonderful way to conduct business when there are so many hacks out there ready to take your money and run. I hope they continue- and I will also continue to give them my business.
RabbitRidge Onalaska, WA (Zone 7b) (4 reviews) January 19, 2013
I recently ordered a selection of hollies from them. I am obviously one of the few people that collects hollies because it is hard to find different cultivars. I've ordered a wide variety of plants from them and I have mostly been really happy. Even their small plants are really well rooted. I did order one plant from them that said fragrant. ( It is fragrant but more in a skunky sort of way. At least I planted it at the back of the bed.) I do wish they could work on ways to decrease the shipping such as removing the plants from the pots. Then I would order from them more often.
PamelaBaja Sierra de San Pedro Mártir, Baja Mexico (Zone 8b) (3 reviews) December 10, 2012
Posted on June 11, 2012, updated December 10, 2012
Posted on May 12, 2012, updated June 11, 2012
I would love to order from Forest Farm again but can not afford to-everything they have sent has died!
When I asked if they had any gaurantee-they said no, always helpful with hints but that did not help me.
Everything I received I hardened off slowly and nothing survived..I was really dissapointed as had received plants as well from Brushwood Nursery in Geogia and they ALL did really well.
Ordered twice, both times plants did not make it, so even though they have species I would like I can't take the chance anymore.On June 11th, 2012, PamelaBaja changed the rating from negative to neutral and added the following:
Ray has emailed several times and has offered to replace some plants- we will see in the spring how things go.On December 10th, 2012, PamelaBaja changed the rating from neutral to positive and added the following:
Ray was kind enough to replace the plants that died.Thank you.Company representative comment on May 15, 2012: Thank you for posting. I only wish it could have been positive!
We're puzzled. We've checked in our computer for the orders which we think have gone to Mexico, and Baja in particular, and only find five orders that have been shipped to destinations in Texas. We've never shipped directly to Mexico. All of these orders were shipped during the winter months, when the plants would have been leafless and dormant, so there wouldn't have been any hardening involved. Lastly, we never tell anyone that there is no guarantee on our plants. If there is a problem, we try to work out a solution. If you would tell me what the problems were, I'd be glad to give my personal attention to trying to find a way to please you.
Please check to be sure it is Forestfarm that you have in mind, and let me know what we can do to resolve things for you. We never want an unhappy customer! Thanks, Ray (owner)
In a world of irresponsible, poorly-run businesses, Forestfarm is a breath of fresh air. I'm not surprised that they are a Watchdog 30 company, as they are one of my favorite companies in general.
I have ordered multiple trees and shrubs from Forestfarm over the past couple of years and all have arrived quickly, well-packaged, and in very good condition. Their inventory is also very extensive. If I can't find it locally, Forestfarm's web site is the first place that I go.
Their customer service is also outstanding. I've inquired about future availability a couple of times, and Ray has responded within a copule of hours. Very impressive.
Bazuhi Downers Grove, IL (Zone 5a) (1 review) September 6, 2012
After reading all the good reviews of this nursery I decided to give them a try so I ordered 4 cardinal plants(Lobelia cardinalis)
I recieved the plants on August 31st and I was very impressed on how very well packaged they were and I was really impressed with the quality and size of the plants that I recieved, I even took photos(If I don't get them posted here they are in my journal under periennials) . I did water them as soon as they came and put them in a bright area outside to acclimate them. I finally planted them all on September 5th,I am pretty excited to see how well they come back next year.
sunsprite Downers Grove, IL (2 reviews) September 1, 2012
I have been using ForestFarm for 9 years, they are my main mail order source for small trees and shrubs. I usually place several orders a season, since I am an avid gardener. I have acquired two Young Lady smoke shrubs, six various Japanese maples, Hearts of Gold redbud, multiple cotoneasters, groundcovers and perennials. There has never been a time when an order was late. Plants always arrive in perfect condition, healthy, with well developed root system. I have not lost one plant that I received from them. Also, when a new cultivar seemed to be "behaving" not the way I expected, I emailed ForestFarm and we had a very nice and lively discussion sharing our observations. Very nice people who know their business. Highly recommend.
Posted on October 5, 2010, updated June 27, 2012
Posted on June 2, 2010, updated October 5, 2010
My order came promptly and in excellent condition. It took more tools to rescue them from their packing than it did to plant them. The plants are doing well and the aforementioned packing is now keeping drafts from my baby chicks. You did good.On October 5th, 2010, Spriggin added the following:
The plants just bloomed. Cool. I'll be back for more come next season.On June 27th, 2012, Spriggin added the following:
The customer service is EXCELLENT!! They called me before shipping to be certain everything was right with my address. It was. The plant came in perfect condition. Even though I live just a bit over rock-throwing distance from this company it was packed to survive a war zone. The plant has been settled in to its reserved space and is doing great. Again, you did good.
donnamack Elgin, IL (Zone 5a) (49 reviews) June 9, 2012
Posted on April 23, 2012, updated June 9, 2012
Posted on April 1, 2000, updated April 23, 2012
I received my first order from Forest Farm last month and am very impressed. I ordered from them because they were the only source I could find, after searching the web, catalogs and local nurseries, of several plants. The packaging was unbelievable. I almost had to WRESTLE the plants out of their boxes! It took half an hour, because the plants are containerized, the tops covered with shredded newspaper, the container placed in a plastic bag and tied, and the whole thing essentially doubleboxed. My three viburnums, in five gallon containers, were all over 3 feet tall (one 4!) and they were in bloom in the box. Despite the surface trip (a good five days) they were not dry. Nor were they rootbound. They are gorgeous specimens. They were $26 each, for a total of $78, and shipping was high ($87 for the three, or more than the plants), but I would do it again.The Cotinus 'Grace' came in a box that had been crushed. The UPS representative suggested I open it immediately so I could assess the damage and refuse delivery. When I opened the box her jaw dropped at the sight of a perfect, fresh shrub. Again, the awesome packaging. I paid $12 for a one gallon container and $8 for shipping, and it is three times the size of the 'Grace' I got two days earlier from another supplier. It had three branches, rather than one, it was twice as tall, and now, in June, it is growing a fourth, while the other plant, for which I paid more, has not changed at all since its planting.I plan to order from them again.On April 23rd, 2012, DonnaMack added the following:
I am writing to record the excellent experience I had with Forest Farm (again). I have ordered mostly superb shrubs from them over the years, anything from a five gallon cotinus Grace to tube President Lincoln lilacs, and I have been uniformly happy. This year, because I was moving, I wanted a lot of perennials. The company from which I had previously ordered experienced a significant down grade in product with a sharp increase in price. Since their inferior plants were much more expensive, I decided to turn to Forest Farm.
I am very happy that I did. I ordered two ferns, a tube of Athyrium Branford Beauty and a gallon Athyrium Branford Rambler, 2 of the gallon sized miscanthus sinensis Adagio, 2 tubes of digitalis grandiflora, 2 tubes of Campanula trachelium Bernice, and 2 tubes each of anemone x hybrida Honorine Jobert and Anemone Wirbelwind.
Firstly, I should add that I ordered more than I planned because every time I went to my cart it was pointed out to be that they shipped certain sized boxes, and I could add plants to my order without increasing the shipping. This is an incredibly useful and user friendly tool, because you can add plants and see what the cost is over and over again. So I did add more.
Better yet, the gallon size of Branford Rambler was not available, so they sent a tube of that and gave me two one gallon containers of digitalis foxglove when I had ordered two tubes of the foxglove! I was delighted.
Every plant is perfect – the tubes look like little jewels. And they have found a method of packaging that is easier to get into, while not jeopardizing the safety of the plants. The delivery company delivered one box upside down and not a dot of soil escaped.
The increases in everyone else’s prices (and Forest Farm’s prices have always been at the low end, considering the extraordinary quality of their plants), have made me change my practices this year. I used to go to garden centers and order plants from others. With the sharp increase in gas prices, as well as plant prices, they will now be my go-to for perennials.
On June 9th, 2012, DonnaMack added the following:
Seeking to address a privacy problem (a neighbor chopped down three large shrubs on their side of their fence so they could "see me better", I decided to order three deutzia Codsall Pink and to get them from Forest Farm. I ordered three that were supposed to be 2-3 feet tall. One for that location, and two more for another location. I also took the opportunity to order gallica rose Charles deMille, since shipping 4 gallons costs the same as three.
The largest deutzia was over five feet tall! And covered with buds. The other two were approximately four feet tall - all in perfect condition, potted perfectly, and $10 each. I have seen these plants advertised for $32.95 each. The Charles de Milles rose was in bloom, at about two feet tall. It was priced at $15.
The order was to be shipped to arrive Monday, June 11, but instead came Friday, June 8. Perfect!
The shipping was $42, the plant order $45. But I defy anyone to get a one five foot deutzia, three four foot ones, and a containerized rose for $87.00.
This is my second order this season, and between the mind blowing quality, size of the plants, and lighter, but expert shipping, they are now my go to for shrubs, which I had ordered in the pat, as well as perennial. As the prices of plants from other sources goes up, but the quality goes down, Forest Farm is now the first place I look for anything.
Forest Farm REALLY takes great care of their customers. They go the extra mile to make sure that you are happy with their products and services -- they are not satisfied until you are. Buy their excellent plants with COMPLETE confidence!
Posted on May 10, 2012, updated May 16, 2012
Last fall I placed and received an order of a Japanese maple tree, 3 smokebushes and a abies procera. The customer and shipping services were very good. The three smokebushes were dried up twigs when they arrived. The Abies was a letdown; at $35 it was very small – but I was happy since I got the plant I wanted and they did send me a picture of it before shipping. I sent Ray an email about the smokebushes and was told that it would be ok in spring. I asked and received the guarantee/warranty in an email.
Come spring, the maple sprouts leaves. The smokebushes were still dried up twigs and the abies did not look very good and did not have any buds. I sent Ray an email with pictures and was told to wait for a little longer. The two cotinus /smokebushes then sprouted leaves and I waited till they were about 6-8 inches off the ground to let Ray know that one was not showing any signs of life and that was the same for the abies which now looks worse – again with pictures. This time there was no response. I sent another email to make sure he got the first one and also requested to know when to expect a replacement/credit for the two dead plants- still nothing.
I was hoping to get this resolved over emails but since there is no response I am giving them this negative review. On May 16th, 2012, bloom79 changed the rating from negative to neutral and added the following:
This has been resolved and I received my refund.
psychloman Brooklyn, NY (Zone 7a) (47 reviews) May 11, 2012
I ordered two hardy fuchsias, an acacia and a cardiocrinum.The plants arrived securely packaged and in excellent condition. I place an order or two every year despite the high shipping to the east coast but it's worth it. They have plants you can find nowhere else and they are always great specimens.In response to those who complain about the difficulty of unpacking the shipment I must say I don;t mind;in fact, they should give the guy who does the stapling and the taping a raise.
rebecca101 Madison, WI (Zone 5a) (25 reviews) May 6, 2012
WOW I was very impressed by the quality and size of the shrubs I received. The plants were all very large (larger than what I typically find in my local nursery!) and healthy. The packaging was a work of art. Took a bit of doing to get the box open, but the plants were really well-protected in there. The shipping prices are expensive, but definitely worth it. Best mail-order shrubs I've experienced so far.
Posted on February 13, 2012, updated May 5, 2012
Posted on February 10, 2012, updated February 13, 2012
I ordered too late in the season I suppose. I got a large, oversized limber pine (columnar) in Late December. Initially it appeared okay, tall, but sparse, very thin. I know well the requirements of these plants, need for good drainage, etc. The rootball was so, so so girdled and tight, I didn't know what I was going to do. Roots also seemed too....dark (rot??), but I just prayed.... this cost a LOT plus the shipping..
I decided to store it dormant in unheated garage (good air circulaton) as I have many other plants over the years and wait until spring to try to ungirdle the roots. I figured waiting until the soil was warm would encourage quicker root growth though there would be a setback. Less than a month, with very minimal water (but not dry, stick poked down to bottom was used).
I started seeing resinous spots on the tree. Confused, I did a lot of research. It was still dormant (?), but then I noticed various little holes to the tree stem itself. Unsure of cause, unsure if there when it was delivered (I was ill at the time). I kept the ventilation going, dormant, and the tree started yellowing, dropping it's needles. Understandable, maybe, in that it was stressed... too tight rootmass, whatever, but I couldn't figure out what was happening so fast. Finally, I gave up on it, after examining it's roots once again. The resin was increasing, I didn't understand the tiny holes in the bark, and I lost a lot of money.... bigger isn't better, end of season is stupid on my part.
I did email them about 2-3 weeks ago, just to let them know. I won't purchase from them again.
I have another plant, oversized, I also got from them. Again, quite expensive, 5 gallon. Arborvitae, sunkist. It's very very skinny, and puny for the price. A tall stick with some foliage. It too is so rootbound, I'll try to deal in spring. It's been heeled in outside in protected location, it's already had spider mites, scale, aphids, and a few branches are cankered.
On February 13th, 2012, greyandamy changed the rating from negative to positive and added the following:
I feel very guilty as the staff at forest farm genuinely seemed not to get my email. Plus, once they heard of this issue, they were extremely committed and .. I believe ...concerned. I could tell, through dealing with many others, that this was genuine and not just "for show". They went out and inspected their stock, had numerous questions...none placing blame.
I don't know, the winter here in PA has been extremely odd and maybe OUR environmental conditions, or most likely that's it... I must address above issue re: arborvitae, it DID NOT ARRIVE WITH PESTS, neither did. IF I COULD EDIT ABOVE TO MAKE IT MORE CLEAR, I WOULD. There's all kinds of wierd creatures around HERE now, I can't blame F.Farm. I lost the limber.... but they don't grow well around here. I'm kind of involved in something unexpected now so I couldn't help the forest farm staff much more... but it's clear they'd do anything to keep their customers happy., Maybe I killed the limber.... However, I was reading over their feedback, comparing prices, sizes... I can say their plants are extremely well packed and there's no detail left undone. I would encourage you to go there, but you probably have. THat's why it's in top 5....On May 5th, 2012, greyandamy added the following:
I ordered more from them awhile back, not much energy but if I had it I'd scream EXCELLENT, EXCELLENT, EXCELLENT in EVERYWAY POSSIBLE....I've never been more impressed with any company.... absolutely, in my opinion, the best...
I ordered 15 European Hornbeam Fastigiatas from Forest Farm, 2-3 feet tall in March. Most of them were at least 3 feet and some were actually 4 feet. They ALL had one thing in common: They were EXTREMELY healthy. Their root systems were unbelievable. Some of them had roots as long as 3 feet. It was funny having to dig these hugely wide holes for these tiny trees just so that the root systems could fit in easily and be stretched out comfortably.
Forest Farm takes pride in their product, no two ways about it. When you call them, you actually reach someone the first time, and they take the time to answer every one of your questions.
The leaves on these trees are stunning. NO transplant shock whatsoever. They have gone through frosts and freezes every other night, temps down to as low as 19, and yes, while we covered them with 2 warm blankets each, I honestly attest their coming through all of the stress of the freezes is more because they were extremely healthy to begin with. Not one leaf turned brown, not one leaf wilted.
I am just ecstatic. I paid over $500 for these trees between their price and the shipping and I have gotten a full return on my investment.
Their packaging is the best of any online nursery that I have experienced. It will take forever to get the trees out, but it's that protection that has your trees arrive without incident.
I could go on and on. Bottom line, is if there was a star rating on here and you were allowed 5 stars, I would give them 10.
Thank you Forest Farm for giving us trees more healthy than we ever imagined and for being so nice to deal with on the telephone.
Tessiess Claremont, CA (Zone 9b) (1 review) April 29, 2012
I ordered 4 trees, size 1, and some smaller plants in tubes (goji berry and Rosa webbiana) last fall. They arrived quickly and were wonderfully packed, healthy, and large (at the upper end of the size range when compared to what others send out). The packaging was well-designed too so it was easy for me to get the plants out without damaging them. The trees were nicely staked. Planting instructions were detailed *and* easy to understand. I am very pleased with how my plants are doing (R. webbiana, for example, has a new basal about 5' high now) and plan on ordering from Forestfarm again.
I just received my 2012 order from Forrest Farm. Plants were in excellect condition to to extroardinary packaging. The plants are all tubes and an excellect value. The shipping is a bit high but worth it when your see the effort made to insure their safe arrival.
springlakenj Spring Lake NJ United States (3 reviews) April 28, 2012
In this day and age, we are all quick to complain, so we should also praise when appropriate. So.......
Being a glutton for punishment, I decided to buy an olive plant (NJ 6B now 7A I guess). I did some research and saw the Arbequina Olive was suitable for a pot, to bring indoors in winter. I ordered online from ForestFarm and a few days later, received a voicemail from them, telling me I still had a credit from 2004, 8 years ago, and after the plant and shipping, I still had a $5 credit. The plant arrived, packaged to survive a nuclear war and is doing well. Now that is customer service!
Samlau Cincinnati, OH (Zone 6b) (5 reviews) April 23, 2012
Got my Oakleaf (little honey) Hydrangea i have been looking for ... arrived nicely along with the Pineapple Lilly.
Forestfarm has a wealth of plants and plant information. Their packaging is second to none, all plants arriving very well protected.
My review is neutral rather than positive because of the condition of some of the plants received. We have ordered nine plants in the last few months, and most are well grown and robust. However, we were disappointed with two crape myrtles. One arrived suffering from a fungus. It has been a very wet spring and that is perhaps the cause. The other crape myrtle, "Tonto" ordered as a tube actually came in a two inch deep plastic pot, and the plant itself looks to have been just barely rooted, and without significant roots. I am babying it in hopes it will grow, though it does look dead.
Perhaps that "Tonto" was one of the last ones in stock, but I would have preferred an email stating "sorry, we only have small plastic pots available with recently rooted plants. Would you still like to receive it?"
All in all, though Forestfarm has a rich assortment of plants. I had no problem using the web site and researching plants for my conditions (110 degrees in the summer and 110 deer in the winter.)
jqpublic Cary, NC (Zone 7b) (2 reviews) April 9, 2012
This is my second time ordering through ForestFarm. I bought 5 small trees last fall and all five are sprouting. I had some concerns over 1 tree in particular. I emailed FF and they provided reassurance and advice on how to guarantee it to leaf out in the spring. The advice paid off! I'll be coming back if I can find more room!
blueschiz Landenberg, PA (Zone 6b) (15 reviews) April 6, 2012
Gorgeous plants arrived in the mail today from Forestfarm. They were well rooted, perfectly packed and arrived with all the soil in place and not too dry. Some of the best plants I've gotten in the mail to be sure!
eminkler Pawleys Island, SC (Zone 8a) (1 review) March 31, 2012
I have been ordering plants from catalogs for over 30 years. I have never received such large and beautiful plants as I did from ForestFarm. The plants were packed so perfectly that they couldn't possibly have been injured in their journey across the country. They are extremely healthy, one already blooming, one still with it's winter berries, and two ready to burst with leaves. Specific planting instructions were included that I appreciated.
I am very pleased with ForestFarm and will be ordering from them again and again.
Fracture Auburn, GA (Zone 7b) (11 reviews) March 30, 2012
I have so far had a very good experience after having just received my first order from this company. When you check out, they ask if you have a desired delivery date and they wound up being one day early. It's nice to not have to go to any lengths to get a certain delivery date.
It has been a few years (3-4) since I ordered trees via the mail, but these were by far the best packaged ones I have ever received. I am on the other side of the country from them, so I'm always a little leery about plants being in shipment for very long. It was 8 days from the UPS pickup in Oregon until it was delivered to my doorstep in Georgia. But there were no dried or withered leaves and the soil was still very wet.
I ordered 5 trees and 1 perennial (sunflower). Of the 5 trees, 4 were size 1's and the other was a tube. The sunflower was a tube. I must say I am surprised at how tiny the sunflower is. It should do fine and maybe it will really explode, but I will probably get perennials elsewhere in the future.
One last thing I wanted to mention was in regards to their shipping. They advise you to buy 4 of the same size so that you can fill a box and save money on shipping. At one point while playing with my order, I had 3 size ones and 1 tube. I don't recall the specifics, but whatever the tube was, it also had a size one option. So you would think that if the size 1 was, say, $6 more than the tube, and that you save money on shipping if you fill the size 1 box, that it would be at most about $6 more to upgrade from the size one to the tube. But nope! It added about $15 to my order. I think it saves them more money than it saves the customer to fill a box!
Posted on March 12, 2012, updated March 19, 2012
Posted on March 6, 2012, updated March 12, 2012
I discovered ForestFarm through Dave's and placed an order for (18) trees/shrubs (all tube sized) on Thursday (3/1). I received notice of shipment on Monday (3/5). UPS is due to deliver tomorrow so you can't beat the quick turn-around! The shipping cost is very reasonable when purchasing in quantity - $21 for this order (about $1.16 per tube). Thank you, ForestFarm! On March 12th, 2012, Old_Gardener added the following:
I received my order on Wednesday as promised. The plants were packed extremely well!! The (8) Columbian Hawthorn are fantastic. They are, on average, 18-20" tall, well branched and look close to breaking dormancy. The (3) Maclura are 18" tall and the (3) Western Mayhaws are 10-12" tall, well-branched, and leafing out. I did find whitish/translucent "worms" in the soil.
Of the 18 plants ordered, the worms were contained to the three opaca which have since been rinsed and repotted in sterile soil. I emailed Forestfarm on Friday, 3/9, for further suggestions and received a response from Ray within an hour (remarkable turnaround time - especially this time of year!). He was very helpful. Per their investigation, the worms are feeding on the mulch - no treatment necessary. As for the rest of the plants, the three Aralia spinosa are 1" tall but have thick stems (not spindly) with a 3" root system and the Paulownia kawakamii, although it has a dead (not dormant) stem, appears to have a healthy 4-5" root mass with a possible/probable budding point. I know that it is recommended to coppice Paulownias for the first 2 seasons to encourage stronger trunk formation so I am comfortable that it will re-sprout in a few weeks. I would order from Forestfarm again - exceptional packaging, delivery time, and customer service coupled with some really nice plants. On March 19th, 2012, Old_Gardener added the following:
Although it has been but a week, the little Paulownia is indeed pushing up growth (3 new growth points) and 2 of the 3 Aralia are leafing out. The 3rd appears to be trying to form a leaf bud so all looks good. Thank you Forest Farm.