VA_GARDEN Hood, VA (Zone 7a) (23 reviews) October 31, 2016
First time ordering from this company, and I was most impressed. Communications were excellent, the order shipped very quickly, and I was more than pleased at the size and vigor of the plants I received. Based on the quite reasonable prices I was expecting much smaller plants - couldn't believe the size of the Rubus odoratus. Shipping cost is more than fair - you are charged exactly what it costs to ship.
I bought a few items recently from Heritage and was pleased with the selection and quality of plants. They had a coupl things I've never heard of before and was eager to try. They also had one plant that I was specifically looking for. The plants were a good price and shipping was fair. I was especially happy that they shipped right away at my request. I potted the two bare root plants and will plant them next year.
Excellent experience buying Lilium superbum. I had some cultural questions and Betty was quick to respond to them. She also set some expectations about their blooming which I very much appreciated.
They were in active growth but were well-packaged in a long box so their stems would not break. Would definitely order from them again.
bonniejean1 Canton, OH (Zone 6a) (4 reviews) June 2, 2013
I ordered three plants from Heritage Flower Farm. Shipping was delayed for good reason. She ships in the beginning of the week so they won't get stalled in a post office over a weekend. They arrived in excellent condition, still moist and not droopy. The plants handled transplanting well.
Posted on June 28, 2010, updated May 3, 2012
I love ordering form this nursery. Plant sizes are very big, shipping charges are very reasonable, and you always get very friendly emails after you place the order and after it is shipped. shipping is very fast too. The first time I ordered from them, there was a lily bulb among other plants, and they sent me three bulbs instead of one, because 'they are not very happy with the size of the bulbs.' Always a delightful experience!On May 3rd, 2012, deereyebrow added the following:
I've been ordering plants from this nursery every year. Their plants are great and always thrive, year after year, even in our tough South Dakota climate. And if there were any problems - they won't stop until they make it right! Thanks so much Betty!!! I especially love the rare and fragrant plants I got from you, and I've been enjoying them every summer!
Ispahan Chicago, IL (Zone 6a) (55 reviews) April 11, 2012
I was admittedly off to a rough start with this company since the USPS delivered my box of plants much later than promised *and* they managed to cook it along the way during the freak March 2012 heat wave. Not many plants survived the journey to my house, but Betty was patient, communicative and eventually replaced all of the dead ones.
I must emphasize that Betty's stock is gorgeous, large and healthy. Although much of it is bare rooted, it perked up nicely after being watered in and never seemed unhappy about being transplanted. The problems I had with the plants in my first order were entirely the fault of the USPS. Had they not screwed up, all plants sent in my order would have been perfect.
I am now very, very pleased with the plants I have received from Heritage Flower Farm. Betty lists many items that are uncommon and/or available from very few or no other sources.
Because of the quality of the plants and Betty's exceptional customer service, I would not hesitate to order again from this company. In fact, I just placed another order minutes ago! :-)
I ordered some Spanish poppies for my rock garden. They arrived quickly & in very good condition. I received a very personable e-mail from Betty letting me know that they had been shipped (the day following the evening I ordered them). I hope to be a repeat customer!
excellent selection of mostly species plants, reasonably priced, and in great condition. really the healthiest looking plants i have ever received in the mail!
RobertGorski Waukesha, WI (Zone 5a) (3 reviews) December 19, 2002
Betty was very helpful finding an antique rose I was unable to obtain elsewhere. The plants are all 2 years old now & healthy. I have also purchased perennials from Heritage with equally good results. Good stock, helpful staff, fair prices. A family run business that does a good job with open pollinated & antique plants. Worth a visit.