Both negatives on this site about our company are unreasonable. We take a very professional approach to our business. The crushed seeds were not crushed just the pelleted covering and the seed content would have germinated. The customer would not listen and within her rights raised a complaint in paypal to get her approx money of £2 back before we were given the opportunity to correct the problem.
Mistakes happen and the other customer had free seeds sent as a replacement. . Out of the millions of seeds sent and satisfied customers these comments in Daves Garden do not represent our real valued service and respected name.
emilouhughes portsmouth United Kingdom (1 review) February 12, 2010
This company have no idea what customer service is and are frankly rude. After my last purchase of what I thought were Judas tree plants grew into a tray full of Impatiens I emailed to complain and got the reply 'SOMEONE MUST BE PLAYING TRICKS ON YOU...WHAT A MYSTERY' Thanks alot thats very helpful. Unless you know exactly what the seeds you want to buy should look like then don't bother is my advice.They seem to send out whatever they can get away with.
Reviewer Bristol United Kingdom (1 review) October 26, 2009
Last week I ordered from Jungle Seeds for the first time. Minimum order value is £10 so to get the packet of seeds I was looking for I also ordered 6 other packs. When they arrived the seeds I placed the whole order for were crushed so I phoned the company. I was told the lady I needed to speak to wasn't available so they took my number to call me back and said this would happen in the next few minutes. Over an hour later I phoned again. I was told that no-one phoned back because I left a mobile number and it's company policy not to phone mobiles. This wasn't mentioned when I left the number. This made me feel quite angry as it's no way to treat a customer.
To make matters worse they won't replace my seeds as apparently they left them in fine condition and Royal Mail must have crushed them - they suggested they might think of a better way to package them so it doesn't happen again. They tell me I can still plant them as the seeds should be intact but the fact is that I am left with a packet of fine dust due to them not having packaged the product properly - this is hard to work with and if it was made clear on their website that this is what I would receive I never would have placed an order in the first place. The man I spoke to was very rude and abrupt. Quite frankly if this is how they treat their customers I'm surprised they are in business and I certainly wouldn't ever recommend anyone to buy from Jungle Seeds.
banananut Eureka, CA (Zone 9b) (7 reviews) May 19, 2007
Ordered quite a few Musa seeds from them, with good results. I would definatly order again, if not for seeds, just to get their awesome color catalog. His tips on growing cold hardy bananas has more information than is in any of the books on the bananas I have found, not to mention some cool pictures. And his tips and pictures on growing hardy gingers and Hedychium are REALLY good.
I just wish they would ship plants to the US.
basilio Athens Greece (Zone 9b) (4 reviews) March 15, 2007
I ordered a number of seeds (palms & tropicals) and they arrived within a week!!! Each pack of seeds came with specific instructions on the species' germination needs and I even received a nice gift : an already germinated seed of licuala grandis, a beautiful palm. They also sent me a complete book/catalogue with all their seeds (very helpful, much better than clicking hundreds of times on plants' pages) and fairly detailed descriptions of their needs & culture. Good prices, great catalogue and excellent service. I'll definitely buy from them again and I recommend this company to all gardeners. If my germination results prove to be good, I'll add some more words of praise.