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| Orchids by Hausermann Mailing Address:
2N 134 Addison Road
Villa Park, Illinois 60181-1191 (United States) Phone: (630) 543-6855
Fax: (630) 543-9842
 Visit Orchids by Hausermann at:
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| Recent reviews:
| Past month | Past 6 Months | Past 12 Months |  Positive | 0 | 1 | 2 |  Neutral | 0 | 0 | 1 |  Negative | 0 | 0 | 0 |
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| Feedback History and Summary |
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Comments:
| Rating | Author | Content |
| Positive | thetangodiva
Dunedin, FL
(1 review)
June 22, 2009 | I recently received a large order from Hausermann and am completely impressed. Such large, healthy plants! Incredible value. They also included a couple of gift plants (large and healthy), which was a great surprise. Shipping was incredibly fast. At the same time, I ordered another large order from a well reviewed company and the contrast (size, quality, value) was amazing. Hausermann beat them, hands down.
Just placed another order with Hausermann and am eagerly awaiting it's arrival. | | Positive | PinetopPlanter
Auburn Four Corners, PA
(Zone 5a)
(12 reviews)
April 03, 2009 | Bravo!
I hadn't ordered from this company (or any other Orchid company) in years, as I had been lucky enough in the past to be in close proximity to the Greater New York Orchid show and sale, but was reminded of them from this website.
I went to their website to order two equitant oncidiums in bud. They came within a week. The shipping fee of $10 was definitely earned in this case. The box was carefully lined with paper, the buds surrounded with shredded waxed paper, each orchid was then wrapped and taped, and the whole, large box well cushioned with paper. The plants look great, with plenty of buds!
I would definitely order from them again, and really like the "plants in bud" section of their website.
| | Neutral | haika
Snohomish, WA
(12 reviews)
March 30, 2009 | Although at least half of the plants I've received from this company over the years have been in great shape, this is the only company that has sent me insect infested (scale) or diseased plants. Each time I have e-mailed the company but have received no response. In mid February I thought I'd try once again, and received 3 Oncidium Alliance hybrids and 2 Phal hybrids in mid March. The Oncidium plants are in fine shape, but one of the Phals (in bud) dropped all buds within 48 hours of receipt and has yellowing, deeply pitted leaves. I should probably destroy this plant but put it in a different room in hopes of a rebound. The other Phal had a large waterly dark area on the most recent leaf so I had to remove the leaf. I've e-mailed the company twice since receipt of this order with no response. My last e-mail to them was 3/25 so I've given up on a response. I received an order from Carter & Holmes the day before this order which contained 2 Phals (etc.) and those are fine so I do not think it is my post-receipt care that caused the problem. I also have ~ 25 other Phals in the house that are doing fine (shrug). I will not order from this company again.
On April 1st, 2009, haika changed the rating from negative to neutral and added the following:
After posting this review, I received an e-mail from Hausermann on 3/31/09 telling me they would replace the damaged orchids.
I need to note that I've grown orchids since the mid 70's so I'm not a novice. I will continue to consider Hausermann as a source especially for in-bud orchids from selected Alliances, but it would help if they sent an e-mail notification about shipment with a tracking number so that customers know the plants are in transit and can make appropriate arrangements. I had no clue the plants would arrive the day they arrived or that they were even in route. I had indicated that 'shipment when weather permits' was my preference so I was prepared to wait.
On April 6th, 2009, haika added the following:
I should note that Hausermann suggested to me that the leaf damage on the Phals I received was due to low temperatures (they used the word 'freezing'), rather than disease. Since receipt one plant has lost 2 leaves (pitting, yellowing and drop) and the other has stabilized with pitting but no further deterioration. I should also note that the day temperature was well above freezing (in 40's) on the day I received the package. | | Positive | Bellemaise
Plant City, FL
(1 review)
October 09, 2008 | Thanksgiving, 2007 my family met at my brother's home in Chattanooga for the annual get together. The "house gift" I chose came from Hausermann orchids.
I called the office and paid extra to have it shipped quickly and safely. They assured me it would arrive by Thanksgiving.
On Tuesday, a huge box arrived. We waited until the evening to open the box. Slowly it was opened . White paper was securing the buds. I eased the plant out very carefully to find a very well wrapped and protected 8" orchid.
Placing it gently on the table, we unwrapped the mass to find
the most beautitul orchid we had ever seen.
You should have seen my brother's eyes. You should have seen my eyes. The whites were wide and the blue even wider. That was the most gorgeious orchid.
There were at least 8 beautiful buds which bloomed within 3 days. We were delighted.
I cannot say enough good things about these people. They are wonderful. In fact, they called to make sure the plant had arrived on the Wednesday prior to Thanksgiving.
That is service.....
This year I am buying an antique orchid stand! | | Negative | udt
Raeford, NC
(1 review)
February 03, 2007 | My wife and I ordered orchids from Hauserman a year and a half ago as she was looking for a way to help to get my mind of my disabilitating illness and we were
sent orchids that were in very poor condition and not the sizes we ordered.Several
were in such bad shape that we immediately contacted them and was told there was
nothing they would do.We took all of the orchids putchased from them to the N.C.S.U
Lab for testing due to the feat that they could be infected with a virus.I was contacted
in a week and told that infact the orchids we delivered to them from Housermans
orchids infacted tested positive for virus' and it was recomended that they
all be distroyed.We had contacted them first by phone and informed them of the poor
condition of the orchids they shipped us along with the fact that the Angracieum
Sesquipedial in spike was not shipped as ordered as was not the Vanillia Planifolia
or the Neofinetia's we had ordered.Hauserman did tell me on the phone
that the orchids were actually from Fox Valley Orchids and that they were not responsable.That
was when we were told there was nothing they would do.After we recieved the information
from the lab we contacted them again and again we were told that they were not going
to do anything about refunding our money, replacing the plants and that they never
shorted shipments I even faxed the reports from the lab to them on several occasions and was told that therefore we could forget recieving the missing plants from them.We
have been growing orchids in my family for 40 years and never had such a problem
with a grower or fellow orchidist before and we have contacted them on several occasions
since but no replies to our problem.
Chris
Even though several times I had requested a replacement of the plants and had faxed the reports showing the palnts were infected a couple of times over the past 15 months . Gene Hauserman refused to replace them . So due to his virus we are out alot of time and plants. So by all means beware and do not trust his company.
Company representative comment on February 03, 2007:
On Feb 3, 2007 3:42 PM, Orchids by Hausermann added: We here at Orchids by Hausermann are currently trying to resolve this issue with Mr Taylor. We are not quite sure why he waited 1 1/2 years to bring this to our attention, especially after he sent an email saying that he the plants originally arrived ok. We have been
in business over 80 years and value all of our customers, so issues like these are quite important to us. Mr. Taylor also contacted a couple of other orchid forums and the Forum moderators removed his post immediately at the request of forum members who
are familiar with our company and our reputation for service. We believe at this juncture, we are taking the high road and refunding Mr. Taylor's money for the full amount of the original order including shipping charges. | | Positive | bbinnj
West Orange, NJ
(Zone 6a)
(21 reviews)
August 24, 2006 | This was my first order from OBH. I read rave reviews on an orchid forum and decided to check them out. I ordered a phal on special and some supplies. They came in a timely fashion, but they were packaged in a box that was too large. Consequently, UPS crushed the box, so I refused it. I e-mailed Hausermann to advise him. His reply was that crushed boxes generally = plants in good condition. He wanted me to open the box but it was too late, I gave it back to UPS. He promised to reship. OK, fine. Hausermann e-mailed me when my refused shipment arrived and that he opened it and that everything was fine. He reshipped shortly. Today it came. It was a relatively large phal with roots all over the place stuffed into a 2 inch pot with curly paper confetti taped to it, no plastic bag to hold the moisture. I repotted it right away into presoaked phal mix and a slightly larger (2 1/2 inch) pot. I found that it was potted in what looked like potting soil, that several roots were broken from inadequate padding (once again the box too big), many roots were dried out or missing velamen, and some roots were stuck to the side of the pot. I expected a little more care in shipping; I suspect that this phal was on special because it needed repotting badly. Really not right to send it out in a pot that is so undersized. I also suspect that this plant made the trip twice, without water, because the medium was dry and the roots flattened and brittle. Really, what would it cost to water it a little and stick it in a plastic bag to hold the moisture? And taping the pink confetti to the pot and the plant, I have no idea what the point of it was. I won't be ordering from OBH anytime soon.
On August 27th, 2006, bbinnj changed the rating from neutral to positive and added the following:
After receiving a personal e-mails from OBH (they read my post) and watching my orchid, I'm changing my rating to positive. The orchid is looking good; I am glad that I repotted it in new mix in a larger clear pot so I can watch the moisture levels and see the roots, and the humidity trays were a really good price, even with shipping. I will consider buying from OBH again (especially those trays) and hope that they take my comments about packing the orchids as helpful ones; even included some instructions like trimming some roots with sterile tools etc to help it along would be appreciated. Some of OBH's customers are novices and we aren't ready to commit a lot of money to orchids yet, so we look at your sale plants. I want OBH to know that I recommended someone to look at orchids from them too. | | Positive | ceciliaL
Batesville, AR
(1 review)
May 24, 2006 | My daughter bought me 11 orchids for Mothers Day.
They advertized as not mature orchirds (which was fine with me as I had several at home in bloom) I just wanted to be able to add to my collection. Hausermann both e-mailed her and then called her to let her know that the orchids she ordered were not in bloom. She told them this is ok. I received 11 orchids all in excellent condition. One in full bloom. Hausermann had upgraded the one orchid at no
extra. charge. Thanks Hauserman. We will always order from you. | | Neutral | OrchidsNut
San Diego, CA
(8 reviews)
May 01, 2006 | We recently purchased 10 plants from OBH. Five of them had just been divided and repotted to pots that were far larger than the root systems justified. Soon after the sale the repotted plants began suffering root decay. Asking the salesperson about the problem it was clear that OBH policy is to deliver plants in this condition. They were not at all concerned. We feel the buyer should be informed prior to delivering plants in this condition, which can result in severe stress to the plant, failure to flower, or loss of flowers. The plants delivered were otherwise of excellent quality. The plants were extremely large compared to plants grown in southern areas where the weather is generally too warm and less than ideal for many intermediate orchids. The plants arrived well packed and in very good condition. | | Positive | wildflower8143
Norwalk, CT
(7 reviews)
February 19, 2006 | I would do business with this company again in a heartbeat and would highly recommend them. I just ordered two orchids and received them very quickly. They were packaged very well, the plants were large and very healthy. One had a root-system that is "iffy," but the plants appear to be very healthy looking. | | Positive | cheribob
Naperville, IL
(1 review)
July 21, 2005 | I am lucky enough to live close to Hausermann's. I love to go there just to see all the beautiful orchids. I have spent an entire morning there attempting to select the one perfect orchid among the thousands of perfect orchids they have. | | Positive | nimela
Indianapolis, IN
(1 review)
June 04, 2005 | 5 star shop.. have purchased many orchids from Hausermann's. Always arrive in great condition, they try hard to become aquainted with their customers. I often just call Lynn and tell her I am in the mood for a few more Catts and let her pick them out for me. I have "never" been disappointed. I have purchased from "other" houses in Florida with high prices. They do not stand behind their plants. Hausermanns always does. | | Positive | MsChris
Oklahoma City, OK
(1 review)
August 07, 2004 | I am a novice, but I think my new home has plenty of space for a variety of orchids so I signed up for their orchid every month. I didn't get a confirmation or shipping email, so I wasn't expecting to get my first one so soon. I just got a huge Cattleya with a fat bud on it that fits perfectly in a basket I happened to already have. I never could have got this locally - the packaging probably protected my plant very well, and I believe it was in much better shape than one that had been sitting on the shelf in a local store for too long. Really looking forward to future monthly shipments. | | Positive | KDePetrillo
North Scituate, RI
(Zone 6a)
(15 reviews)
April 08, 2004 | Ordered just once from Hausermann's, and all (4?) orchids were in very good/excellent condition, well-packaged against the cold weather. Will use them again! | | Positive | tervherd
Lima, OH
(10 reviews)
January 17, 2004 | I have bought orchids from Hausermann's over a period of about 7 years both by mail and directly from their greenhouse's. I have always been pleased with the service and the plants. The ones ordered by mail were VERY well packed and arrived in excellent condition. The ONLY problem with their website is I'd like to see more pictures along with descriptions in their online catalog. | | Neutral | uroboros
Montreal, QC
(Zone 5b)
(17 reviews)
February 24, 2003 | I have visited hauserman's while in Chicago - it's heaven.
On the down side, I bought a Phal which was mislabelled and which was carrying scale.
I like Hauserman's for their extensive selection and Phal meristems. | | Positive | groovin
Windom, MN
(Zone 4b)
(7 reviews)
February 16, 2003 | Very nice website. Well detailed care instructions, plant information, and beautiful orchids with excellent prices. Being a novice orchid buyer, I checked most of the positively rated Orchid sites listed here. This was the most informative and prices are much better than most. I actually feel as if I made an informed selection, thanks to them! Just placed my first order, and sent an email question, looking forward to good service and beautiful plants. Will update this review when I receive my plants.
On February 25th, 2003, groovin changed the rating from positive to neutral and added the following:
Ok, I'm bummed, now. I sent an email, okay, 3 emails for information, beginning 2 weeks ago (tried different addresses on their website), and have yet to receive a response. I wanted an answer to my question, so emailed another company and got a response in less than 1 day. I'm probably going to cancel my order.
Their website is still the best I've seen for information, though.
On February 26th, 2003, groovin changed the rating from neutral to positive and added the following:
Heard from Hausermann's not once but twice since last posting. Everything seems to be a-ok. Will update when orchid arrives. | | Positive | TropicalMinnesota
Saginaw, MN
(6 reviews)
August 28, 2002 | Good orchids. I have been ordering from them for about 15 years and haven't been disappointed yet. | | Positive | AngelSong
Victoria, TX
(Zone 9b)
(6 reviews)
January 25, 2002 | I ordered a phalaenopsis orchid from the website. Before I even ordered, I emailed, asking about shipping, and if they had the phal I wanted in bloom. I received response to this (and all other emails) within 24 hours. Due to the winter weather, I did not receive my orchid immediately after ordering, but instead, they waited until the weather was more favorable.
I would only change two things about my purchase experience. #1 Give more species names on the website, that way I could match the tag that came with my orchid with a specific bloom (I have asked some friends, and they've said I did get what I asked for). #2 Email notification as the orchid was sent, that way I could have been closer to my home when the package arrived.
Still, I had a very positive experience with this company, and would enjoy purchasing an orchid from them in the future.
| | Positive | DavidWlos
(4 reviews)
February 01, 2001 | While I cannot attest to their mail-order service, I have been to their greenhouses in Illinois. Their growing complex is huge and top-notch. All their orchids are exceptionally well grown and impeccably healthy. I was most impressed with their facilities and plants. | | Positive | samavrett
(1 review)
November 01, 2000 | I've ordered orchids from three different on-line suppliers during the past six months, for friends and for myself. The orchids that I've gotten from Orchids by Hausermann were all, comparatively, in better health, larger, and less expensive than the orchids from other suppliers. | | Positive | terriharris
(3 reviews)
May 01, 2000 | I frequently order from Orchids by Hausermann. They have been an excellent supplier and my orchids from them have done better than most of those I purchased at other suppliers, and they are usually much less expensive to boot. The people are friendly and very helpful. In fact, I often just call and ask for the type and color of orchid I want and they send me a great plant (or actually several plants. I have trouble ordering just one.) |
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