The scoop on 'B & T Grower Supply, Inc.'

The pots I ordered from Grower Supply took so long to arrive I had nearly forgotten about them. When I opened the box, I found pots so thin and brittle they started to split when I took them out of the box, and so they are absolutely useless to me. I received no response to the three emails sent to the company. I called their customer service line, and was told they would niether return my money nor accept the product back and send me new pots. I asked if they would do anything to resolve the situation and was told 'no'. I asked if this is the way they always do business and was told 'yep'. I've ordered from this company before, and gotten acceptable results. With terrible quality and customer service like that, though, I won't be ordering from them again.

I have not ordered from this company, ever, but I receive their catalogs, three in the last 4 months. All three times I called them to be taken off their mailing list. The first two times I called I talked to a very rude man that refused to remove me. He even hung up on me the second time I called. Today I talked to a different man that informed me that it's impossible to be taken off the list, that I MUST of bought from them in the past (I have not), and that the catalogs are so expensive that it's impossible for me to have received three.

I don't know how they got my name (last name only on the mailing label), but if there was a "do not call" list for mail order I would definately report them.

After experiencing their "customer service" on the phone, if I was inclined to buy their type of item, I would NOT do business with this company.

While my experience with this company was a positive one I do have to agree with some of the previous comments regarding a lack of customer communication.

I nearly didn’t order from B & T Grower Supply at all given that I never received a response to my shipping inquiry prior to placing my order. I was ordering a large number of large blow molded pots that I knew were going to require additional freight but given that there was no local retail supplier and I really needed the pots, a week after not hearing anything back I went ahead and placed the order to see what would happen. I’m extremely glad that I did.

They did of course contact me a couple days after the order was placed to tell me that there was going to be additional shipping charges. I had expected to receive some sort of reply saying that they’d received my go ahead to ship and after another week went by without hearing anything I became concerned that my response had not been received. However, the morning I was about to contact them about it I received the tracking information for the order.

I had at first been surprised at just how much extra shipping was but it was still by far a better deal than buying that quantity of pots locally and when I saw the two gigantic boxes sitting on my porch it was quite obvious as to why they had asked so much for shipping them.

Though the communication was iffy, the products and prices are great and the order processing was reasonably prompt. I would certainly order from B & T Grower Supply again in the future.

First time order with B&T. I received the merchandise when they said I would and at a fantastic price over other internet vendors.

Yes, they called me to confirm the shipping charges - which I consider to be a plus in their favor!

I will certainly order from them again.

I have used this company at least 10 times. I always get frustrated because they require me to reconfirm my order after adding additional shipping charges due to the fact that I am always ordering bulk. Even with the additional shipping, they beat our all the local prices for most of my gardening needs. Their service is quick and I have always gotten immediate responses to questions, complaints or comments. I wouldn't use anyone else. I do wish I would be given some coupons or special discounts every once in a while for all the business I give them!
Miss Mary

This was my third year ordering from growers supply and as usual they had the best price for the pots I needed and I got them in a week.

I've ordered twice now from this company over the last couple of years. All I can say is that their prices on blow molded pots including shipping to the west coast is better than the price for just pots on other websites. Everything comes quickly and effortlessly. I plan on making many orders from this company over the years.

Found what I needed at a great price, ordered it effortlessly, it arrived promptly, and I'm very happy all the way around -- these were 200 trade gallon blow-mold pots. I am very happy!

Have ordered twice from this company. Fast service and quickly shipped. I ordered 5 gallon nursery pots (very good quality) and Citrus fertilizer (hard to find in my area). I will definitely order from them again. I would like to see more items available online to order in the future. The catalog I received in the mail after my order is huge!

Please be aware that we are always confused with [HYPERLINK@www.growerssupply.com] (Farmtek) if you call us for customer support you WILL get an answer. Alot of the time complaints that we get are for products that were not even ordered at our company but at [HYPERLINK@www.growerssupply.com.] We only have 1 "S" in our URL.

On 5/27/06 I placed an order with Grower Supply, Inc. On 5/30/06 I received an email stating that the product was out of stock and would ship in 5 - 7 business days. I waited and waited and finally emailed them. I received no response. A week later I emailed them again, still no reply. There was no customer service. No one responded to my emails (2 of them) when I requested the order status. It is now 6/25/06 and I still haven't received my order which was paid for on the day of the order through Paypal or any information about the status of my order. I suppose that I'm out the $127.50 that I spent. That's a very expensive lesson about dealing with Grower Supply, Inc. I will never do business with this company again.

Well...I hate to be a wet blanket, being the first to post a negative comment but I'm afraid I can only offer my experience w/this company, and it certainly wasn't positive. I wish I could post a "neutral" but then I'd have to be one of those that simply accepts poor service, shrugs their shoulders and walks away.

For a company that posts they will "ship within 24-48 hrs" of placing an order I still wonder why it took 13 (business) days to receive mine. The reason I ordered from this company was due to their advertised one-day turn-around for the item I ordered (adhesive-back labels).

As for customer service, very poor. No one responded to my emails (2 of them)when I requested the order status. When I called them, twice, I was told (the first call) that someone would call me right back, however after waiting two days I ended up calling them again. The second call I spoke to someone who said their printer has been "out sick" the past few days. When I mentioned that the past few days should not have any bearing on my order that was placed 9 days earlier I was gruffly told "we can give you your money back!". I mentioned that I'd prefer to have the product and lets just wait a few more days.

Finally, my ordered arrived 16 days after I placed my order. (What is even more disturbing is that when I first placed my order I rec'd an email confirming my order and was emailed a link to track my order. When I checked the link there was no tracking information available and, as of this writing, still nothing to show my order is 'in progress', 'in transit' or 'completed'.

Very poor customer service; very long wait for a one-day turnaround order. However, on a good note, the item ordered is acceptable, not great, but acceptable.

I had really hoped to do more business w/this company in the future but at this time have my doubts about that. Perhaps at some point in time they will run more smoothly.

I will only use them. Extremely fast shippers & fair prices. I would reccomend them to anybody. They Rock!

I ordered a pair of Muck shoes from this company. They have a painless system for ordering, and super fast service.

I've ordered pots from this company three times. I've been very pleased with the price and quality of their pots. Very courteous and shipment is fast. I highly recommend.

I should have posted this positive remark last year, when I received my first order of their trade gallon containers. A mere 19 cents per gallon pot including shipping? Fits into my budget quite well!

Today I received a larger order than last time and feel very confident in planning on all future pot orders with this company.

VERY prompt service, courteous humans taking your order, invoice included with shipment and the shipping rates are not jacked up.

Thank you, B & T Grower Supply.

I will be back!

Ordered containers from this company and was very pleased with items, service, and speedy shipping. Very professional and great products. Will be ordering GH poly and landscape fabric for my new greenhouse within 2 or 3 weeks.

Hello everyone! Found this company under a search for large plant pots, Dec. 02.

I have ordered from them 3 times now and could not be more pleased with their containers and excellent service.
These are NOT "fancy pots", They are the kind you buy trees/plants/perennials etc. in at the garden center, and they are very inexpensive ando the shipping charges have been reduced for which I was/am very grateful.

They are black and will last forever and come in sizes from 1 up to 25 gallon, with drainage holes, also green azalea pots in many sizes. I am using the 25 and 15gal for dwarf fruit trees, roses, veggies, herbs, tomatoes etc...sort of instead of raised beds and just as easy to access. Keep in mind that when planted a 25gal pot is quite heavy and not impossible, but not easy to move, the 15gal are easy to move with a small hand truck.

This company also offers a large selection of greenhouse supplies. B&T Grower Supply is listed as a 5 star top service yahoo site.