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| JD Andersen Nursery Mailing Address:
2961 Calle Frontera
San Clemente, California 92673 (United States) Phone: (760) 723-2907
Fax: (949) 492-2198
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| Recent reviews:
| Past month | Past 6 Months | Past 12 Months |  Positive | 0 | 0 | 0 |  Neutral | 0 | 0 | 0 |  Negative | 0 | 0 | 0 |
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| Feedback History and Summary |
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Comments:
| Rating | Author | Content |
| Positive | ChicagoJim
Chicago, IL
(Zone 5b)
(2 reviews)
April 30, 2006 | I called JD Andersen to inquiry about some tropical plants I plan to order. I left a voicemail and received a callback from Dan the next day.
I inquired about price and availability. Dan was very knowledgeable and helpful, and provided all of the information that I asked for. I will be placing my order in 2 weeks, as I'm in Chicago and want to make sure that any last remnants of cool weather have diminished.
All in all, it was a very positive experience.
ChicagoJim
On June 2nd, 2006, ChicagoJim added the following:
Just a follow up from my prior posting weeks ago.
I have received my plants: 2 royal palms and a Sabal Minor.
All plants were in great condition upon arrival and they arrived within the time that Dan said. He also called me when they shipped so I knew they were in route.
As a first time customer to JD Andersen, I'm completely satisfied and will purchase from them again. I highly recommend them!
ChicagoJim | | Positive | bobchang
Huntington Beach, CA
(3 reviews)
June 16, 2005 | This nursery isn't the easiest one in the world to reach (understatement of the year), but having driven 230-some-odd miles down from Santa Barbara, I saw with my own eyes loads of exotic, hard-to-find, and well-tended-to palms, cycads, and bananas, at very reasonable prices. This nursery is now run by Dan Anderson (son of Jerry), and he's as delightful a young gentleman to deal with as any. They also do mail-order, but if you're anywhere within reasonable driving distance, this place should * very definitely * be on your must-see list! | | Positive | aztropic
Mesa, AZ
(4 reviews)
December 05, 2004 | Recently,I ordered one of the mail order only "specials" that they advertise on their website (10 palms/$80/shipping included) and am very impressed by what I have received.It is by far the best value I have found in several years of ordering palms through the mail.Jerry is very fair in that some of the plants were small but than others were way bigger than they should have been.It all balanced out for me and I will be ordering again soon. | | Positive | palmbob
Tarzana, CA
(Zone 9b)
(17 reviews)
August 26, 2004 | This nursery has one of the largest varieties of tropical palms and plants I have ever seen.. I have never had anything shipped from there, but I have gone down there personally and shopped on a number of occasions. The owner, Jerry Andersen, is very knowlegable and agreeable, and his plants are invariably in excellent condition in the nursery. Some palms are from a super humid greenhouse, so if you order from him, you migh ask he send stuff from the cold frames instead- probably will take shipping better. Jerry also has a great number of bananas (one of his specialties) and other tropical fruits... excellent nursery and a veritable candy store the palm and tropical lover if you ever get a chance to see it. | | Negative | fuente
(5 reviews)
July 03, 2003 | I purchased three palms from Jim Andersen and J.D.Andersen Nursery; a small sickly 5 gal Chamaedorea amablis ($175!!), a very small 3 gal Salicca Magnifica ($100!!) and a 3 gal Revenea hildebrandtii ($60). The plams where shipped dry root and arrived in three days from California to Florida. The palms looked very weak and not healthy. Unfortunately the shipping method they use was USPS Priority Mail and the package was damaged (they do not offer insurance) and it was not their fault. The C. amablis stem was broken at the top, the Salicca magnifica was a bit dried out and the R. hilderbrandtii was the only palm of the group that looked good, although all the tips of the leaves were dried out. I immediately contacted them and notified them of the damage, they said they would send out a replacement, to not worry about sending the damaged palm back. Then two days later they called back saying there would be no replacement and wanted the damaged palm back and that they would refund me the cost of shipping it back. It was good thing I didn't throw the palm away. I shipped the palm back via UPS insured 3 Day Select at a cost of $20 plus I purchased $5 special tubes for shipping it back since they said they could bring the palm back to life (even w/ a broken stem) I got back a check for $175 but no reimbursement for the shipping the palm back. I'm not trying to be petty but keep in mind that I had originally paid $50 shipping for all three palms. I made them aware of this OVERSIGHT which they said they would send me another check for the cost of my shipping - which I have yet to see. The S. magnifica ended up dying and the R. hildebrandtii doesn't look good either both palms ended up going into shock. To be honest I appreciate their professionalism of sending the $175 check but not reimbursing the shipping was not right . What I received was not healthy or of good quality and definately not what I expected or paid for. If you don't have good quality plants to ship - don't ship anything! It's not ethical or right to do people wrong just because you want to get rid of some bad plants and they're not in your state. I don't ususally complain but I have to in this case. I lost almost $400 in this deal and it's left a really bad taste in my mouth. Becareful from who you buy.
Company representative comment on August 02, 2003:
We are very customer orientated and our policy is to refund 100% plus their postage cost to any unsatisfied customer upon return of our product. In this situation the customer opted to keep two of the three plants of which we have no control of. We agreed to refund him the cost plus his postage for the damaged plant upon its return to us. The postage refund was overlooked and is being returned to him also. |
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