mnemier Huntington Beach, CA (1 review) April 14, 2016
Ordered two Grus an Acchen floribundas roses from Chamblees Roses in Tyler, Texas. Packaging was fair. One rose lost about 3 inches of top growth due to packaging. Both roses were really small, compared to their eventual height and width of 3x3. The rose that lost it top growth included at least, didn't check by pulling soil out of pot for more, two millipedes or centipedes. I hate killing anything, especially beneficial insects, but I refuse to be the person who started a new insect in my neighborhood or state. I had to step on these guys so they wouldn't become a new pest in my neighborhood. This was pretty disconcerting for me since I'm into organic gardening and I really try not to kill anything on this planet that isn't a threat to me and mine. On the up side, shipping was expedient and at least one of the plants arrived pretty green and healthy.. I called Chamblees and they will be shipping me a new Grus an Aachen, as I would expect given their literature enclosed with the roses. I didn't see any root growth in the bottom of the pots they were shipped in, which to me means , I've got to baby these guys for awhile, and they are probably a little premature. I was hoping for something a little more mature with more root growth, Watered them, put them in the shade, as directed, and we will see how it goes. I do love this rose, since it is quartered and many pedaled, and has beautiful peachy pink tones for a white rose as well as a lovely fragrance. I believe it's one of the original floribundas, that started the floribunda trend. It takes some shade and the one I started with from wayside gardens along time ago is just an amazing and beautiful rose, everyone just loves it. I love it too. A hedge of it would just be so amazing compared to all the neighbors iceberg roses that are so boring with no fragrance, but is floriferous and easy care, This rose can be at it's best floriforious, colorful, fragrant, and have beautiful form. It's an old rose and has stood the test of time as a rose worth planting. I've gone a little anal on my roses. I appreciate form, fragrance, and ease of cultivation. I'm not into babying my roses. They have to preform and live up to their attributes in my climate. I do love roses, but not rose hassles, It's do or die in my yard, I'm too old to be a caretaker for everything. I want tried and true proven plants, that aren't invasive or overly needy. At it's best this rose should live up to my expectations.The original Grus an Aachen I have has been potted for way too many years and still performs reliably, which to me says that this rose given an optimal environment can flourish and grace my yard for many years to come.
Posted on May 28, 2015, updated June 1, 2015
Posted on May 26, 2015, updated May 28, 2015
Posted on May 13, 2015, updated May 26, 2015
Overall I am pleased. The ordering system worked fine, they sent tracking information and shipped on the date the order stated. One of the roses was so tall that a branch broke off by about 3 inches, no big deal. Upon careful inspection it appeared 2 branches were cut from one of the roses, that did bug me just a bit. The roses appeared healthy, in nice gallon size pots, tall, only one was shorter than the rest. The price was very good, their prices can\\\\\\\'t be beat really for the size roses they send. Where they get you though is shipping, shipping is a lot, but even so it is still a good deal when you consider the price of their roses. On May 26th, 2015, southerncottage changed the rating from positive to neutral and added the following:
I feel the need to update my review. One of the roses I ordered did not have any up growth at all, just 2 canes growing sideways. I called, then sent pictures. Someone gave ill advice suggesting to dig up the rose and replant it so the branches would appear to be straight instead of sideways. When the rose gets a bloom, it is noticeable the rose was incorrectly labeled so I call back and have to again send several more pictures. I find this upsetting as the rose should have been replaced the first time. Now I have to wait for them to either call or email to find out if they will indeed be sending a replacement or not. One shouldn\\\'t have to go through that much hassle to get a rose replaced of multiple calls and having to take multiple pictures multiple times. I don\\\'t think Chamblee will be my first choice to order roses. I am not upset about the rose being incorrectly labeled, I understand this sometimes happens. What I am upset about is the ill advice, and the hassle of multiple calls emails and photos and still having to wait for a final outcome,and don\\\'t think this experience was positive at all. On May 28th, 2015, southerncottage added the following:
Chamblee did refund the price of the plant, but no refund on any shipping charges. They did not communicate this with me I found out by checking my statement. Some communication would have been nice. I have never had to go through that much hassle over dissatisfaction with a plant. I was really shocked and disappointed. I have ordered from them in the past, I suppose they are okay unless you have a problem with one of their plants, they they want to to make you jump through hoops to get a replacement or refund.On June 1st, 2015, southerncottage added the following:
The rose ended up being the correct rose after all, but it would have been nice if Chamblee could have explained how the bloom starts then changes to pink. . I gave it away to someone who could give it the care I could not. It did require some staking and such to keep it up right. I am disappointed with the lack of communication from Chamblee. I realize that every rose they ship can't be perfect, but when there is a problem, one expects them to give sound solid advice, a replacement or refund without jumping through hoops. This was really disappointing. They are no longer one of my favorites like they once were. I would probably only order from them as a last resort.
Prompt service, excellent prices, well-cared shipping. My 3 rose pants arrived on time and undamaged.
The first, Scepter'd Isle, is robust, healthy and about 2 feet long. It even had a fragrant, perfect rose on it!
The second and third rose plants, Julia Child and Carding Mill, are very small (around 8-9'' tall). Both of them had some yellow leaves with black spots on them (which I removed immediately). In regards to the last two, I expected somewhat larger plants to be honest. I hope they will do well in Colorado's zone 5.
cleininger2 Bonner Springs, KS (4 reviews) April 12, 2015
Ordered 6 roses at an excellent price and they all arrived blooming large, potted plants and appear to be very healthy. Very pleased.
Posted on February 20, 2014, updated February 20, 2014
Posted on April 25, 2012, updated February 20, 2014
Ordered David Austin's Tradescent rose. Healhy and good size plant in gallon pot, even I saw new white roots pop up from root ball during shipping. Means well rooted and easy to transfer to larger pot. Packaging was awesome, some canes folded (not broken) during shipping but I stalked them, and now in better condition. NO PROBLEM! Shipping time accurately as requested. I like their plant form compared to roses from other suppliers. Even I regrets that I ordered band size roses from other supplier with same price+ higher shipping. Only issue for Chamblee is that rose selection not very clear to identify what exactly I'm looking for. Should be Hybrid Tea/Floribunda rather than Garden Roses/Earth Kind Roses.On February 20th, 2014, bluebuster77 added the following:
Not kidding but fast shipping one gallon roses with cheaper prices. Once I bought from chamblee, I want for more. First time I order one David Austin rose and this time several roses including mini, climber and David Austin. No disappointment. Happy gardener here. Else where selling small roses in band pot asking for twice the price. Roses have strong root ball, healthy, I wouldn't worry about not thriving. I wish chamblee offer more rare varieties. ThanksOn February 20th, 2014, bluebuster77 added the following:
No aphids on my any roses, I will eat the aphids anyway..no complain :)
I have bought about a dozen roses from Chamblee's. Fortunately for me, it's a two-hour drive. Their prices are about a third of the local ones; and the quality is great. I went on a tour there showing us how they grow their thousands of roses. I use their website to see what they have, educate myself about the roses on the internet, and about twice a year, I drive there to buy some new ones during the Tyler Azalea Trail in March/April and the Rose Festival in October. I am impressed with their service, their quality growing program, their roses, and their variety. I have about 50 rose bushes, which bloom about 8 months out of the year. I am particularly fond of the drift roses, about 35 of them. I found a rose bud in January after some cold weather in the 20's. Order in the off season before they get real busy and before it gets too hot. Fall and spring are best shipping times. They are my favorite nursery.
Ordered 6 roses, 2 came heavily infested with aphids which then killed a 3rd rose. Company agreed to replace one dead rose and that one was shipped so infested with aphids that there were actual webs clumping the leaves together. I will never order from Chamblee's again.Company representative comment on April 15, 2013: On Apr 15, 2013 9:37 AM, Chamblee's Rose Nursery responded with:
We have had no complaints of apids on any of the roses we have shipped out. Our roses are routinely inspected by the Texas Department of Agriculture and our staff. We maintain an integrated pest management plan to keep our roses free of diseases and pests.
Aphids do not kill roses and are easily removed from plants by high pressure water sprayed on the foilage. Aphids do not form webs on plants. We are sorry this customer is unhappy with our plants and service and apologize for any inconvenience.
I purchased five roses from Chamblee's Rose Nursery and am very pleased with them. The roses came in three days from TX to Ky . They were in excellent condition and in containers, nicely wrapped. The roses look very healthy. One had a rosebud, and was true to tag name. I am very pleased with the value and quality of their roses, and plan to order more roses from them in the future.
BrisbaneAnne Brisbane, CA (Zone 10b) (30 reviews) March 18, 2013
I ordered 2 roses from this nursery. They were recommended by several online forums on roses. The shipping was very fast, packaged well. The plants looked healthy. I was delighted to discover a bud on the mini yesterday! Thank you.
I have been buying roses from Chamblee's for about 20 yrs. Since I live nearby, I go each year in early spring to make my choices. I have found the quality of the roses is very good and it is a real treat to go though their greenhouses and see/smell the many roses. I'll be there again in mid-March.
DonnaMack Elgin, IL (Zone 5a) (55 reviews) December 6, 2012
Posted on May 16, 2012, updated December 6, 2012
This was my first order with Chamblees, and after a bit of confusion Kathy (I hope I have the name right) stepped in and took care of my order. It was only for a single rose, Glamis Castle, but she handled it as though it was an order for 20. Today the one gallon came, with a huge flower bud on top. It was a one gallon trade, and could really go into the garden now.
I am pleased to know that I have another source for wonderful roses, and I will be ordering again. On December 6th, 2012, DonnaMack added the following:
I wanted to follow up on my Chamblees purchase earlier this year. The Glamis Castle that I purchased performed beautifully. It is a perfectly balanced plant that bloomed throughout the season (it is attempting to bloom here in December on warmer days). It is 80% the size of the Glamis at my former home, which I sold in September. That rose is at least seven years old.
I have been growing roses since 2003 and I would have to say that this is the best performance I have ever seen from a rose. It looks 3-4 years old in its maturity and shape, and gives me great pleasure each time I step into the garden.
Posted on September 26, 2012, updated October 4, 2012
I had placed my first order with this company after reading all of the positive reviews. My order shipped exactly when they said it would. When the order arrived, the roses were in very good condition. The problem that arose was the I received the wrong rose. The order was for a Jude the Obscure, Golden Celebration, and Sharifa Asma. I received a Pat Austin instead of Golden Celebration. I immediately contacted the company and Katherine responded. She apologized and said they would ship the correct rose Monday of last week. Unfortunately, the correct rose never arrived. I contacted Chamblee and asked if it was shipped and explained that I didn't receive a shipping confirmation code. No response. I waited several more days and e-mailed them again. Still no response.
Not so great customer service. :(
Looks like I will not be receiving the Golden Celebration that I was expecting. I'll keep you posted if the correct rose arrives.
Order #: 6751On October 4th, 2012, kimmy222 changed the rating from neutral to positive and added the following:
Although I wasn't hearing from Chamblee through those e-mails (frustrating), the correct rose did arrive at my door today. Like the others they sent me weeks ago, their roses are the best I've ever ordered online and beat local nurseries in selection, price, and health. Definitely give them a try if you're on the fence.
Posted on May 18, 2012, updated May 30, 2012
I hate to leave a negative feedback, especially for such a reputable company. Unfortunately, my first and only experience with them was not positive at all.
I ordered two roses on April 9th. I requested the earliest available shipping date - April 16th because we are having a very early spring. On April 23rd, I called and asked whether my order was shipped. The person I spoke with said that they will ship it next week IF I WANT. What is the point of asking a preferable shipping date at the time of ordering??
I received the order on May 9th finally. The roses are good size, but stressed after being packed in the box. I order a lot online and I've seen a better packing, but overall I was satisfied with the size and the quality of plants.
Both of them had buds already. Two days later, one of the buds on 'Dick Clark' rose opened and another one was about to open too. Well, it turned out to be something else, not 'Dick Clark'. To double check, I asked people on the Rose forum to take a look at pictures. Everyone who has Dick Clark says that rose is mislabeled.
I tried to call the nursery several times - did not reach anyone. I send an email with pictures to them. I got a short response asking whether all pictures are of the same rose. I said 'Yes' and sent more pictures with better light. It was seven days ago. No response to that original conversation. Neither to the following email.
Very disappointed.On May 30th, 2012, alina_1 changed the rating from negative to positive and added the following:
I was out of town for several days. When I returned, I found an email from the company representative. The message said that the rose is true to name and the very light coloration will be changed to a darker one once the rose matures.
I am not convinced yet because all 3 flowers I had so far are white with pale pink edges.
However, the company sent a replacement. Fortunately, my neighbor picked up my packages for me while I was out of town. We had 90+F here and the rose would get fried in the package if left on the pouch.
I am changing the rating to positive because the company seems to be a responsible seller and because the quality of the plants is good. I would prefer a better communication though.
gracin Satsuma, FL (Zone 9a) (2 reviews) May 24, 2012
I can't praise Chamblee's strongly enough! I think they are ABSOLUTELY AWESOME!
I ordered four roses from them last month, and I am now looking at one of them (Caldwell Pink) with 7 beautiful blooms. I was so impressed with the size of the plants in my first order, that I placed a second order for nine more roses a couple weeks later. Again, when my second order arrived, I was very pleased with the size of the plants, and four of the bushes were in bloom.
That order arrived last Thursday. A day or two ago, I was
watering, and I started looking carefully at the Chamblee
roses because Seminole Wind seemed to have two canes that were crossed. Imagine my delight when I realized that there were two separate plants! The other pots are the same.
Some have two plants, some have three. So not only does
Chamblee undersell everyone else, they give you two or three times the number of roses. One of their gallon bushes is equal to two or three bands from some of the other mail order nurserys. I just don't think it gets any better than this!!!!!
Posted on May 21, 2012, updated May 22, 2012
Posted on May 20, 2012, updated May 21, 2012
Posted on May 16, 2012, updated May 20, 2012
I received my 4 Austin roses today: Eglantyne, Charles Darwin, Scepter d' Isle, and Evelyn. They are HUGE plants, heavy with roots. I measured Eglantyne with a ruler, it was almost 2 feet tall, with 6 thick woody basal canes. The rest have 3 buds/bloom, and I can sniff the heavenly blooms of Charles Darwin, Scepter d'Isle, and Evelyn.
I ordered live-plants from 4 other nurseries before, and Chamblee's Rose end up with the biggest plants. For the sheer weight of the rootball, it was well worth the shipping cost. Customer service has always been "pleasant Southern courtesy", and they patiently answered my questions about the scent and thorns of each rose. I don't see any worms whatsoever in the pots - their roses are 100% healthy. For the huge size of these, they surely will sail through my zone 5a winter. On May 20th, 2012, strawberryhill changed the rating from positive to neutral and added the following:
Eglantyne I received turned out to be James Galway, almost thornless with woody stems at base. I sent Chamblee the picture of my plant. I'll wait until its first bloom, then send the pic. again. Before ordering from them, I asked if sent the wrong rose, would they send me the correct rose for free? Chamblee said "yes" - and I hold them up to that promise.
I'll give them a few months, since roses may not be available immediately.
On May 21st, 2012, strawberryhill changed the rating from neutral to positive and added the following:
Getting the wrong plant happens all the time, I got 2 wrong roses with other nursery as well. It helps to notify the nursery immediately even when there's no bloom. I am familiar with Eglantyne's leaves that died on me this past winter, and notified Chamblee right after I received the wrong one.
Chamblee notified me that they'll ship out my correct Eglantyne today. I give them credit for prompt service. Yes, I'll buy from them again for the health and big size of their roses.On May 22nd, 2012, strawberryhill added the following:
In Chamblee's printed catalog, they stated "All claims concerning errors in varieties or damages must be notified when delivered within 24 hours and claims must be made in writing within 10 days." They gave me prompt service since I called them within 24 hours, and e-mail the pics. of the wrong rose immediately.
Since the last day of delivery is May 15, I called the nursery ahead to confirm the delivery date and what I have ordered, and they were glad to double-check. Their customer service has always been nice and pleasant for all inquiries.
vommarlowe Overland Park, KS (11 reviews) May 21, 2012
Posted on May 21, 2012, updated May 21, 2012
I ordered three roses in February (Abraham Darby, Glamis Castle, and Scepter'd Isle). The email confirmation said that my ship date was 5/7/12 and that I would receive no further notices, just the roses, which is fine.
I dug my holes and prepped my garden, but by mid-May was I was starting to worry. We are having quite an early spring and it's already warm.
I sent an email on May 16, received a short 'we'll look into it', and then nothing. I replied on the 18th, asking for an update, but still nothing. When I'd checked their website it had said that their last shipping date was the 21st, which is today (it doesn't say that now, so I don't know what that means....)
I'm not sure what to think. I ordered very early, and it should have been plenty of time to let me know if there was trouble with the varieties I'd chosen or other similar issues. Growing plants is tricky, and I know things sometimes happen. But I don't understand why I can't get an explanation, an email, something. Very disappointing. On May 21st, 2012, vommarlowe added the following:
Well, I finally heard back from them (5/21, nearly a week after I'd emailed, two weeks after they were supposed to ship, many months after I'd placed my order). Apparently, my credit card didn't go through. They said if I sent another payment method, they'd ship the roses out. That was all they said--no explanation of why they'd never bothered to tell me that the credit card didn't go through (despite my ordering in February), no explanation of how to safely provide that credit card info, nothing.
I sent them a baffled email back, expressing my disappointment, and saying I wasn't going to send credit card info via email. I got a simple (obviously sincere) apology saying they respond to everyone as soon as they can. But that still didn't clear up how they expected me to update the card info or addressing the fact that one of the roses I wanted is sold out.
I'd gone into this with very warm feelings about this company--they seem to have great selection, really care about raising roses without chemicals, etc, but my experience really made me feel like they couldn't care less about me being a customer. :/
And I still have three gaping holes in my yard for roses. Maybe it's a sign I should just buy some marigolds.
plover12 Grand Marais, MI (5 reviews) May 18, 2012
Our local museum ordered several dozen Buck roses from Chamblees in April of 2010. They kindly donated a number of free roses, which were much appreciated. One of the roses, 'Griff's Red', didn't bloom the first year (2010) and when it did bloom in late August of 2011, it was pale yellow. A person had "adopted" this rose expecting it to be red, so I wrote to Chamblee's and asked for a replacement. Kathy said she would replace the rose and send three free roses for our trouble (one of the other roses had died), and the rose would ship on September 12th, 2011.
No rose arrived. A second request, and Kathy promised that the rose would ship on September 26th. Still no rose, and now no mention of the three free replacements.
I contacted the company this spring and Kathy again assured the rose would ship on May 7th. No rose had arrived by the 18th, so I called the company. They have assured me that a 'Griff's Red' will ship on Monday the 21st. No mention of the free replacements.
At this point, I'm not impressed with Chamblee's replacement system. The original rose is dead, and we hoped to replace it last fall so it could get a good start this spring. I'll wait and see what happens.
Posted on April 16, 2011, updated May 6, 2012
Posted on November 11, 2010, updated April 16, 2011
I ordered 4 'Hardy Buck' roses for northern climates. They were healthy well rooted specimens and all grew quickly and bloomed. On April 16th, 2011, bryana added the following:
It was a horrible winter in upstate NY upper zone 5. It hit 15 below zero, it was brutally cold, windy, ice storms and one of the top ten snowiest winters. Some plants I had established died.
The hardy buck roses from Chamblees were given no protection. They are alive and well and covered in new green buds waiting to leaf out. If you have given up on roses as an expensive high maintenance annual give these a try - they survived the acid test!On May 6th, 2012, bryana added the following:
I ordered 4 hardy buck roses - all were very healthy had good root systems. One had two large canes broken off - but after pruning and watering with some fish emulsion the remaining one is doing nicely. Great place for roses that can survive new england winters.
Posted on April 6, 2012, updated April 12, 2012
Posted on March 26, 2012, updated April 6, 2012
I am waiting for a response from Chamblee's Nursery. I received a shipment from them, and one of the plants had quite a few white worms in the soil. I was concerned about this, and removed just the outer ones from the plant. I didn't notice any on the other plant, but there could have been some in the soil. I placed another order for two more, just in case something happened to the wormy one. Hope I'll hear from them soon. Willoxt On April 6th, 2012, willoxt added the following:
This is my latest dilemma with Chamblee's. I did get a response as to the "worms" in a plant that was sent. Kathy told me to call the owner and he would talk to me about the worms. In reading up on this I saw that they are beneficial and feed on decaying matter. However, if they are in abundance (they are) then they could possible start to feed on the plants themselves. I was satisfied with this for now, for the plant is healthy and doing well. I had put in another order, and it was suppose to ship on the second of April....it never did. I received no email or phone call. I called Chamblees yesterday afternoon and spoke with Kathy. She was suppose to call me back about this but did not. I called today (the 6th of April) and she stated they closed before she could call me. She said that she "Dropped the Ball" in not emailing or phoning me. Thought that there was a glitch with my credit card, and that they would put it thru again. This is the same card that I used a short time ago for my first order. Today is Friday, and they will send them out on Monday the 9th of April....Good lord willing and the creek don't rise!! On April 12th, 2012, willoxt changed the rating from neutral to negative and added the following:
Still waiting for my plants that should had gone out the 2nd of April. After speaking with Kathy(again) She stated they would go out on Monday the 9th for sure. Today is thursday the 12th, and no word about my delivery time. I called Kathy yesterday, but NO RESPONSE. Kathy even lied about my credit card for I received a confirmation and an order complete on the delivery that should have gone out on the second. This is the worst company I have ever dealt with.
May_Z Grass Valley, CA (Zone 9a) (9 reviews) April 2, 2012
I placed my order and requested a certain ship date, and they shipped right on time! The roses received (one "The Fairy", two "Lion's Fairy Tale") were all very healthy with healthy foliage and lots of new growth. It has been two weeks and they are doing very very well, one has a bud already! The quality of the roses is outstanding, the communication is great! A fabulous experience in all respects. I look forward to my next purchase.
I ordered 4 David Austin Roses from this company on 2/28/12 and received an immediate email confirmation. My roses were delivered 3/5/12, as requested. These roses arrived in pots and are beautifully healthy and undamaged. All have buds and one, Heritage, has a bloom open and what a scent! I am so impressed with this company and their service and will be ordering more roses ASAP!
Posted on September 22, 2011, updated February 14, 2012
Great experience, start to finish! I ordered 8 David Austins and 1 climbing Cecile Brunner. All arrived exactly on time, very healthy & leafy, bigger than I expected based on other comments, soil still damp, some even had blooms to the delight of my 2-1/2 year old daughter. Will be planting this weekend and mulching well. Will update in the spring when they get going. The shipping cost was reasonable considering they were shipped in one gallon containers and it was still much more reasonable than if I'd have ordered from any other nursery. I will definitely be ordering again soon.On February 14th, 2012, amut added the following:
So far, so good! All still looking good even though with the crazy winter, when I pruned I noticed new growth, so I'm very curious how they will do this year but since they are own-root, I'm not too concerned.
shoshana58 Russellville, AR (1 review) December 2, 2011
Posted on January 20, 2010, updated December 2, 2011
Six years ago I ordered 7 antique roses from Chamblees. They were small but very healthy plants, and I'm happy to report that all are now extremely vigorous shrubs. I've bought roses from other sources, but none have thrived as well as Chamblees'. They have an excellent selection, though their website is not as appealing or user-friendly as other companies' websites. However, the roses have proven outstanding!!
For those who wish to start with antique roses and garden in the south, I would especially recommend "Monsieur Tillier," "Maggie," and "Souvenir de la Malmaison." These are all constant bloomers for me (zone 7B), fragrant, resistant to black-spot, and vigorous. All three, once established, bloomed for me without cease from April to late November!On December 2nd, 2011, shoshana58 added the following:
I would like to update my comments. In October 2010 I grabbed the chance while driving through Texas to visit Chamblees' Roses and bought half a dozen more roses. Like the others I bought some years ago, they have thrived beautifully. I don't know the company's secret for producing such vigorous roses, but all of mine are happy, even in partial shade. I would add to my former recommendations (for southern gardeners) "Old Blush" and Francis Dubreuil," both of which are still blooming on December 2!
Bella451 Winter Springs, FL (Zone 9a) (1 review) October 10, 2011
Posted on October 3, 2011, updated October 10, 2011
After hearing all of the great things about this company, I finally decided to place my first rose order. I ordered six Austin roses – Evelyn, Charles Darwin, L.D. Braithwaite, Molineux, Gertrude Jekyll and Tradescant. The roses were to ship on Monday 26 September and were received late Thursday night. First thing that went wrong was that Chamblee’s sent the order to the incorrect address. They printed the billing address instead of the shipping address (two very different addresses mind you). After anxiously waiting for my first order to show up, imagine how disappointed I was to learn from UPS very late Thursday that they were at the billing address wanting to deliver the plants. After pleading with UPS to try to deliver soon as the order contained live plants, the order was finally delivered late Thursday night.
Upon opening the box on arrival – these were my observations. All six plants were squished together in the box. The only sort of protection for the plants was a brown paper sleeve around each plant. After carefully unpacking each plant, I observed that all had suffered damages. The soil was dry. There were lots of broken limbs. Some of them even had buds that were broken off. Lots of the leaves were yellowed and had fallen off. The ones that had the most damage were Charles Darwin, Evelyn and L.D. Braithwaite. Most of canes on these were either broken off completely or bent.
I sent two emails to Chamblee’s. I got no response so I decided to follow up with a phone call. The person who answered told me that they are not responsible for the damages the plants received during shipping. I told her that it was obvious that they were not packaged properly in the first place, as they were all squashed together with only a paper sleeve for protection. She told me to just cut off all of the broken canes and the plants should be fine. These plants were small to begin with, so when I cut off most of the canes, I would be left with a very sorry looking plant. Maybe they would regain their health, but am I paying for inferior plants that are damaged? How long would I have to wait for these to catch up to the way they were before? I expressed all of my concerns to no avail.
I also informed the person about the incorrect delivery address on the box. She claimed as it was an internet order it is the address that was listed. I have an order confirmation that clearly shows shipping and billing addresses as two completely different addresses.
I am totally disappointed in Chamblee’s. The roses shipped were of mediocre quality at best. The packaging was very poor. Delivery was attempted at the incorrect address. And to top it off their customer service was also poor. Not only did they not reply to my emails, they did little to reassure me. On October 10th, 2011, Bella451 changed the rating from negative to positive and added the following:
Chamblee's promptly re-shipped the three roses on Monday 3 October. The roses were received on Thursday 6 October. These roses were healthier than the previous ones that were sent. The plants were a bit larger, the soil was still damp. However, there were some minor cane damage during shipping, nothing much to worry about. I think if Chamblee's can come up with a better packaging for protecting the plants they would arrive in a lot better condition.
Received four rose bushes ordered a few months ago. The pot soil was still damp on arrival, and the plants are very healthy.
balefire Proctor, AR (2 reviews) September 14, 2011
I ordered 5 roses on Sat, they shipped on Mon and arrived on Wed. The roses are beautiful! The best quality plants I have ever received. They were still damp and were packed securely. Chamblee’s cost a little more then another place I ordered roses from last year, but their quality is so much better the extra cost was a bargain!
peevel Jonesboro, AR (5 reviews) September 4, 2011
I made a 6 hour road trip to Tyler Labor Day weekend to shop here. I came back with 2 dozen 1 gallon roses in the trunk of my car. It really helped to be there rather than try to make a selection from a catalog. The saleswoman was helpful and knowledgeable. I look forward to see all these own root roses get established in my garden for years to come.
First order from Chamblee Roses. Ordered 2 plants (wanted more but they were sold out of others). Jude the Obscure was gorgeous and bloomed this year. Graham Thomas was puny and scrawny (under 6") and although it seems healthy now, and has leafed out, it has not grown much taller. Rating is based on my hope that it will flourish by the end of the summer or early next spring. Stay tuned....
Posted on June 1, 2011, updated June 10, 2011
Posted on May 6, 2011, updated June 1, 2011
I received 4 beautiful roses. All large size and healthy. Very well packed and growing beautifully. Very dependable source for roses on the internet. On June 1st, 2011, sunsign5 added the following:
Received three more beautiful healthy roses! This seller is amazing...7 roses ordered and every one was beautiful, healthy and growing wonderfully in my garden.
Costs me a fortune in shipping to Massachusetts from them, but WELL WORTH IT to receive such wonderful quality roses. On June 10th, 2011, sunsign5 added the following:
Received another rose today. Beautiful large healthy rose. Bushy and ready to be planted.
I purchased 8 roses in all from Chamblee's Rose Nursery this year. All 8 were beautiful, large healthy condition with excellent packing and shipping.
Such a reliable company. Don't know why anyone would roses anywhere else.
Over the past 3-4 weeks my wife and I ordered 48 roses from Chamblee in two different shipments...The first shipment arrived and the roses were very nice in size with few broken limbs....The second shipment was of slightly less quality....Most plants were nice size...there were more broken limbs but I believe it is because the plants were so tall. My disappointment was that a few of the roses were tiny....mainly the David Austin roses I ordered....One rose was just sticks with no leaves....I am hoping with a lil TLC it will survive and make a good bush. All in all I am still happy with the company and will continue to order from them....I just wished that the David Austin roses in the second order had been as big as the first order but maybe in a few months no one will be able to tell the difference....Chamblees is a good company with good products with a good price....I will be ordering from them again when fall shipping starts up.
The first time I ordered from this company, April, I ordered nine roses. They were healthy and well packaged. I was very pleased with the roses so submitted another order in May. Those just arrived in good shape. The condition of the roses makes me confident they'll be beautiful additions to my garden. I'd definitely order from this company again. As a plus, they have an extensive selection.
Posted on March 7, 2011, updated May 4, 2011
I easily have over 100 roses in my gardens. The healthiest and best have come from Chamblee's. My first rose order of the year is always from them. Only if they don't carry the rose do I look elsewhere and only if its a rose I really really desire. Otherwise if Chamblee's doesn't carry it, I wait until they do. The roses do arrive small; however, by the end of the season they've caught up to roses that were planted in previous years and I'm zone 5 so I have a shorter growing season. The only downside is I wish their search engine on their website offered a few more ways to narrow down the rose varieties (fragrance, zone, color, size, etc). But otherwise, there is no rose nursery I'd rather do business with.On May 4th, 2011, Kandi7 added the following:
I really cannot say enough good things about this nursery. Roses arrive healthy, well packed, and sometimes blooming! They transplant well. This really is just a wonderful company!!!
Received my first order from Chamblee's last week of 6 roses and they were beautiful. Great looking plants, some already blooming, and packed nicely so no delivery damage. They have a great selection and the prices are very reasonable especially compared to your local nursery.
I ordered roses from Chamblee's because of the positive feedback posted here on garden watchdog. I was not disappointed. This is an excellent rose supplier with a wide selection and shipping in gallon sized pots. Some of the roses were blooming even though they had traveled half way across the country packed in a cardboard box. I am very impressed and would encourage anyone to order from this vendor.
walshee Addison, TX (Zone 8a) (5 reviews) April 25, 2011
Posted on May 16, 2005, updated April 25, 2011
I was so satisfied with the service and the roses( 3 ballerina rose bushes) that I decided to buy more this year. They won't sacrifice quality for a buck and have stopped shipping until fall. It's too hot on the trucks for the roses and they'd rather lose a sale than send stressed-out roses! How's that for integrity?
I'm lucky- I'm only 70 miles from Tyler, TX and made the trip. The greenhouses are amazing- 300 roses to choose from, easy to find everything, and, a staff that actually wants to help you and, they really knows roses. Why can't every business operate this way???
On April 25th, 2011, walshee added the following:
Another spring and another trip to Chamblee's for more roses. If you ever get to visit this nursery, you will find the staff to be very helpful and very knowledgeable. This year, I purchased 5 plants and all of them are gorgeous and because they're from Chamblee's, I know they are healthy.
JonSchneider Fleming Island, FL (Zone 9b) (12 reviews) March 31, 2011
Posted on September 30, 2010, updated March 31, 2011
Posted on November 21, 2008, updated September 30, 2010
I just recieved my first order from this company. I couldn't be more pleased with the quality of the roses ordered and the quality of customer service. I can easily see ordering from them in the future
Fleming Island, FloridaOn September 30th, 2010, JonSchneider added the following:
September 30, 2010
I have just received my third order from Chamblee's. Once again their plants and their customer service are superior. It is not hard to see why they are in the top 30 list.On March 31st, 2011, JonSchneider added the following:
Several weeks ago I received another order of David Austin Roses from this superb nursery. Service was quick and dependable. The quality of my roses was excellent as was their packaging. These bushes are already blooming with large florist quality blooms. This company is well deserving of a top 30 rating. I recommend them to fellow gardeners frequently.
I ordered the Julia Child Rose from this company. Received it in perfect condition. Planted it in full sun and it is doing great. I just got my first rose and it is beautiful, I will order from this company again.
This was my first order with Chamblees, for eleven roses. They arrived today, packed very well. They all look healthy, and several even have flower buds on them! I can hardly wait to get them into the ground..They have a great selection and prices, and I will definitely be ordering from them again.
I have ordered something like 100+ roses from many different rose growers over the past decade, including Chamblee's. Chamblee's is my preferred grower over all the rest. Their customer service is excellent, orders (except for one) have always been accurate on arrival and the one time it wasn't they didn't give me any trouble and shipped the correct rose to me post haste! I have never had a rose die on me from Chamblees (that I didn't kill myself, that is). This is not the case from other growers. For instance, I have ordered from the Antique Rose Emporium before, and while I love their wide selection, one of the roses they sent me died shortly after arrival (I suspect from cane dieback, it had been pruned for shipment) and it was like pulling teeth getting them to accept responsibility and ship another one.
Chamblees roses are also very reasonably priced.
If I could change anything about Chamblees I would have them add more exemplar pictures of the roses to the site, have some pictures of roses in different types of gardens (like cottage vs formal) and broaden the way they aggregate roses - they need categories like "full, low growing shrub roses" or "mannerly climbers" vs "house eaters". With a decade of rose growing, Chamblees is pretty much the only grower I order from unless I can't find the variety in their shop.