Photo by Melody

The scoop on 'Park Seed Company (aka Park's Gardens)'

bookmark
  Company Profile  
Park Seed Company (aka Park's Gardens)

Mailing Address:
1 Parkton Ave
Greenwood, South Carolina 29649 (United States)

Phone: 800-213-0076

Catalog Order Page: Hyperlink
Paper Catalog Cost: Free

Visit Park Seed Company (aka Park's Gardens) at:

» E-Mail them
Add to Bookmarks
» Visit their website
Recent reviews:
Past month Past 6 Months Past 12 Months
Positive 0 5 5
Neutral 0 1 1
Negative 1 9 11
This company is affiliated with 6 companies:This company offers a variety of plants and seeds.

This company specializes in:

Other helpful information:

  Company Comment, posted on January 26, 2006:  
Our company is the American gardener's premier source for top quality, untreated seeds. Our selection is unmatched (approximately 1,100 varieties available), and our products provide excellent value for the money. We've been delivering great gardening experiences since 1868—Always Dependable!

In our quest to sell only the best, we works with the top growers and developers around the world to bring new seed and plant opportunities to our customers. And our exclusive ParksPak(R) packaging and quality control processes ensure that seeds are kept at optimum low light/low humidity conditions until you are ready to plant them. Finally, to make sure that every gardener experiences success with seed, we enclose a free Gardener's Handbook with every order.

If you'd like to learn more about our company and its history, please visit (http://en.wikipedia.org/wiki/Park_Seed_Company). And for a delightful vacation experience, we invite you to come to our national headquarters, garden center, and trial gardens at 1 Parkton Avenue, Greenwood, South Carolina (http://en.wikipedia.org/wiki/Park_Seed_Trial_Gardens).

Of course, the best way for you to get to know us is to place an order with us and let us serve you personally. We welcome your input and questions, either via our online comment form (http://www.parkpr.com/feedback) or by calls to our customer service representatives and horticulturists (800-845-3369).

We Guarantee all products to be high quality, true to type, shipped properly, and to perform as advertised. If this is not the case, notify us as soon as possible, and we will gladly resolve the issue, offer gardening advice, or provide a merchandise credit. Please understand that we cannot accept responsibility for the results of extreme weather, neglect, unforeseeable acts of nature, or ignoring our hardiness zone recommendations

  Feedback History and Summary  
423 positives
106 neutrals
413 negatives

Comments:

Displaying the 50 most recent comments:

RatingAuthorContent
Negative Veruca73
Barnesville, PA
(1 review)
July 29, 2016
I have been buying my seeds from Park Seed for many years with great success so this growing season I decided to buy several different live plants from Park that were unique and not seen locally where I buy from. I was very excited to receive my plants and expected top quality but I was completely disappointed. I made several different purchases and the timing of the delivery time was poor as my account kept saying they were being shipped. When I received my plants the size and quality were terrible! I had ordered three six packs of San Francisco Begonias that were barely alive. They were root bound beyond anything I have ever seen and brown leaves and dried up. The roots were not a healthy color at all. I have been able to nurse a few to live and after two months they are just looking like starter plants. I bought several Ice plants that came root bound...dried up...horrible looking. Most have died. I purchased several other Ice Plants from another supplier and could not believe the beautiful large healthy plants that were packaged so nicely when I received them I was embarrassed I had to plant them next to the ones from Park...and they were much cheaper. I also bought the Cheyenne Spirit Cone flower from Park and they should have come in a casket! They look like my dog chewed on them or a child dug them out with a spoon. They were hacked. I was so disappointed in every plant in that pack. I also ordered Bacopa...the plants were maybe an inch or two of a cutting that was fried up. For the amount of money I paid I expected top quality plants. I sent a lengthy email to the company on 6/10/16 and never received a response from them. Very disappointed in the customer service. I would never purchase a " so called" live plant from Park Seed ever again.
Negative BetNC
Hendersonville, NC (Zone 7a)
(6 reviews)
June 18, 2016
I bought 2 50-seed packets of celosia, but had only a 48% germination rate. . .with all seedlings surviving transplant into my garden Needing 77 celosia plants, I made a 2nd order, buying ONLY an additional 50-seed packet, but had only a 36% germination rate . . with only one seedling surviving after transplant into my garden.
While the company responded the 7th day after my seed guarantee claims, notifying me that the cost of the seed would be refunded, they refused to refund the shipping charge I paid to have the 2nd order of substandard seed sent to me, citing "company policy".
I will no longer do business with them OR their known affiliates. It is not right, just or honest to charge the customer for shipping substandard seed.
Company representative comment on June 24, 2016:
On Jun 24, 2016 12:08 PM, Park Seed Company (aka Park\'s Gardens) responded with:

I am sorry to hear you are dissatisfied with our service. I would like to help with your situation. Would you please provide me with your name, address, order # , and I will gladly work with you toward some sort of resolution in this situation.

Angela D
Park Seed Sale Associate
adavenport@parkseed.com

Negative riverlady
Georgetown, OH
(1 review)
May 26, 2016
I placed an order for tomato plants on 4/27/2016 and as of today (5/26/2016) I have not received them. I called their office today and was told the plants could be shipped as late as 6/10/2016. When I placed the order, their website indicated these plants would be shipped beginning 5/16/2016. Today when I checked their website, it shows these plants "now shipping" Why is their customer service department saying one thing and their website saying another? Maybe they don't know what truthful means!

I live in Ohio which has a limited growing season so young plants received in the middle of June, if they survive the summer heat, would not have time to mature and produce many tomatoes by the end of the growing season. With this in mind, I requested that my order be cancelled and my money refunded. The response I received was: "Unfortunately we cannot cancel your order". I asked to speak to a supervisor and after several minutes of stalling, Jessica finally connected me to Chantra who said she was a supervisor but again said she could not cancel my order. She did offer a solution; Refuse the order when it arrives and it will be returned to their vendor. Their vendor will in turn notify them that the order was refused and then they would refund my money...sometime in July or August. I said I did not want to wait 2-3 months to get my money back and asked to speak with her supervisor, Brad. Unfortunately, Brad (and all of the other upper management people) was in a meeting and would have to call me back. I will contact my credit card company to see about getting my money back.

In doing some research on the internet, I discovered that Park's Seed has had a long history of not being dependable when it comes to fulfilling internet orders. And their customer service is horrible!!!

I ordered from them last year and had no problems so based on that, I would say you have a 50/50 shot at getting your plants! Beware!
Company representative comment on May 26, 2016:
On May 26, 2016 3:22 PM, Park Seed Company (aka Park\'s Gardens) responded with:

Please accept our apology, unfortunately when the orders are sent to the fulfillment center we are unable to make any type of adjustments. The final shipments did begin the week of 5/16/16 and will continue through week of 6/6/16. The 6/10/16 date would be the latest the order would deliver. We realize this is very inconvenient for you the customer and we are so sorry. However, as the Supervisor Chandra stated you can refuse the delivery and we will refund you for the order. The refund will not take 2 months to be given as well. This will take place as soon as the fulfillment center lets us know the package has returned. Your information has been given to the department Manager, Brad and he will give you a call at his earliest convenience.

Angela D
Park Seed Sale Associate
adavenport@parkseed.com

Neutral IN55
Cashmere, WA
(1 review)
May 5, 2016
Posted on May 4, 2016, updated May 5, 2016
I placed an online order and decided to cancel it after 12 days of no response or updated info online (I also called and spoke to a not very nice representative that said \"Sometimes it takes a while for order to get processed \". I asked her if I could cancel online, she said yes any time. I went to the website and on the order status page there is nowhere I could find to cancel so I wrote an email to: info@parkseed.com on May 2nd asking them to please cancel my order. Lo and behold the same evening I cancelled they placed a charge on my credit card. I never received an answer to my email. I immediately wrote them again and sent my cancellation email 3 times including all the information. I still have not heard back, but the email works fine since I got notification today that the order shipped. I am very unsatisfied with their customer service and would not recommend this company to anyone. I do not want this order and they forced payment and sent it anyway. What a bad business practice!
On May 5th, 2016, IN55 changed the rating from negative to neutral and added the following:

As per Angela's request I contacted her at Parkseed through email and was extremely pleased how fast she answered me. They resolved my issue to my complete satisfaction and I am changing my rating from a Negative to a Neutral due to the fact that Angela is extremely helpful and Parkseed has a very valuable employee. I still hope they will work on their customer service and website issues - maybe during off season? As Angela mentioned to me and other posts during the peak season the emails can fall behind due to the call volume in their call center and due to the volume of emails they receive daily. I wish them the best for the future.
Company representative comment on May 5, 2016:
On May 5, 2016 11:01 AM, Park Seed Company (aka Park\'s Gardens) responded with:

I would like to assist in bringing a solution to your issues. Please email me with your name, address, and order number so that I may help you with this situation. We at Jackson and Perkins would like to make your experience better. I would like to review your account so that I may bring a better resolution to your issue.

Angela D
Park Seed Sale Associate
adavenport@parkseed.com

Positive kawand33
Lansing, MI (Zone 5a)
(6 reviews)
May 5, 2016
I have ordered several seed packets from this company both last year and this year and was very satisfied with everything I received. They are one of my go-to companies for flower seeds, and I would recommend them to other gardeners.
Positive DonnaMack
Elgin, IL (Zone 5a)
(56 reviews)
May 4, 2016
Posted on March 31, 2016, updated May 4, 2016
Posted on March 30, 2016, updated March 31, 2016
Posted on October 20, 2015, updated March 30, 2016
Posted on October 17, 2015, updated October 20, 2015
Posted on July 31, 2003, updated October 17, 2015
My Park orders have been 100% seed, so I can't address other areas, but the seed is outstanding. It is very carefully packaged, and the prices are reasonable. I ordered wave and double petunia seeds from Vermont Seed, Harris Seed and Park. The yield from Vermont Seed was zero, from Harris about 80%, which is fine, but Park's was 95% plus. That has been a consistent experience with all kinds of seeds from them. My rule of thumb has become, if I want something a little unusual (new hybrids or new colors colors)and I want them well packaged so the seed lasts several years(paper inside of foil)and I don't want to pay a ridiculous price (Thompson & Morgan), then Parks is it.
On October 17th, 2015, DonnaMack added the following:

After having numerous positive results for Park Seed year after year (I grew several tender perennials for clients this past year, to great praise, and for myself year after year) I thought I was taking a crazy chance by ordering a containerized Zephirine Drouhin rose because the price was more than reasonable and shipping was free. I assumed that it was coming in spring but it arrived TODAY! e are going through a frost spell but temps will be going up to the 70's, and my only dilemma is whether to keep it in a container in my garage or plant it with extreme protection, because it is GORGEOUS! I have a two year old Kathleen Harrop and want it to have company. While I question the wisdom of shipping it to me now, I cannot question the large size of this beautiful containerized, disease free rose!
On October 19th, 2015, DonnaMack added the following:

Hello Angela,

I am happy to say that I contacted you by email last Friday and received a detailed written response the following business day (yesterday) from Steve, who not only gave me excellent advice on how to plant the rose but reminded me that I have a guarantee of replacement or refund through June 30 of next year. I am very pleased with my interaction with your company, and plan to do exactly as Steve advised.
On March 30th, 2016, DonnaMack changed the rating from positive to negative and added the following:

Well, I am afraid I spoke too soon.

My Zephinrine Drouhin rose that was shipped, as I feared, at the wrong time for my zone died. I followed the instructions that the company (Steve, the horticulturalist) gave me, and followed them to the letter. But I was also assured that the rose was guaranteed through June of 2016.

I emailed Steve, using the "reply to" address that he gave me. I did this on the 26th, receiving no response, repeated it on the 29th. I have received neither response nor acknowledgment. Worse, when I tried to email Angela, whose email is listed above, the email address appeared to go nowhere.

It was a nice specimen, but I never plant roses in zone 5a in October. And now the lack of responsiveness is very disappointing, given that I have only reached the end of March.

All of my other roses are doing very well.

It seems a shame.
On March 31st, 2016, DonnaMack changed the rating from negative to neutral and added the following:

I would like to change my rating of this company, pending the ultimate resolution. Apparently Steve was out of town for several days, and was unable to respond, but Angela stepped up, and we just had a nice discussion. While Park does not have my rose this year, their sister company Jackson and Perkins does. She offered me either a large bareroot or a smaller containerized rose (not to have a choice!). She then credited my order back and used it to create an order at Jackson and Perkins. I thought this an incredibly good resolution (and Angela is a very nice person) and will update this entry once the rose is received.
On May 4th, 2016, DonnaMack changed the rating from neutral to positive and added the following:

I received the most beautiful replacement for my Zephirine Drouhin. I chose, as I noted above what Angela referred to as a smaller containerized rose (I meant to write that it was NICE to have a choice) but if this is smaller, what is large? I thought it quite large, and it is nicely branched and already leafed out. It was easy to plant, and now is on my south parkway. I also received ample notice of its impending arrival.

Thank you Angela and Steve. You kept your promises. Making a mistake - we all do it. Making up with it so delightfully - that's hard to do. And it was done here.
Company representative comment on March 30, 2016:
On Oct 17, 2015 3:05 PM, Park Seed Company (aka Park\\\\\\\'s Gardens) responded with:

I am sorry I am unable to contact you directly, I do not have any of your information. If your order was placed within the last few weeks, we are currently in our Fall season and this is why our order shipped now. We are happy to know your rose arrive in good condition and you are pleased with the quality. Please feel free to call us for advise for the expected frost spell and planting your rose.

Angela D
Park Seed Sale Associate
adavenport@parkseed.com


On Oct 20, 2015 8:01 AM, Park Seed Company (aka Park\\\'s Gardens) added:

I am so glad that Steve our Horticulturist was able to give you some good advise. Please let us know if you need any further assistance.

Angela D
Park Seed Sale Associate
adavenport@parkseed.com


On Mar 30, 2016 3:32 PM, Park Seed Company (aka Park\'s Gardens) added:

Hey DonnaMack,

I am so sorry to learn that your rose did not survive. Also that you have not received a response from Steve, he's not in today or I would reach out to him. Please try to resend to me at adavenport@parkseed.com. This is my active email address. If not please call and request to speak with me, 1-800-845-3369.

Angela D
Park Seed Sale Associate
adavenport@parkseed.com

Positive scarby
Grovertown, IN
(5 reviews)
April 25, 2016
Ordered four honeyberry plants from them in early spring. It had been a few weeks so I emailed them asking the status. Had a reply back the next day saying my area wasn't ready and it would ship soon. No problem. Plants arrived in great shape about a 1-2 weeks later. Plants were actually bigger than I expected and were packaged well. Prices were great and bought them when they had free shipping sale.
Positive iloveplants4
El Dorado, AR
(2 reviews)
April 20, 2016
Posted on April 11, 2016, updated April 20, 2016
Posted on April 6, 2016, updated April 11, 2016
Posted on March 30, 2016, updated April 6, 2016
Posted on March 29, 2016, updated March 30, 2016
I purchased a Fire and Ice Hydrangea and a Empress Wu from the company. The plants took a while to arrive, but they were packaged well. The hydrangea was frail and the hosta was small, but it looked healthy. I planted the two and hoped for success. Well, the hydrangea turned out to be a huge disappointment. I was thinking to give it some time and try not to rush to judgement. I called Park Seed and complained about the purchase. I was instructed to use Epsom Salts and I did, but it did not do a bit of good! I called back and requested for a manager to call me and you may have guessed that I did not receive a phone call. I called today and was told I was out of warranty! The warranty is 90 days and that is hogwash because the warranty info was not included with the order. I viewed their website and it is on the guarantee section, however; I spoke to a CSR who told me that the plants could have been replaced the item last year. Ok, Park Seed should have a guarantee longer than three months! The CSR informed me that since I live in the South, the company took the location into consideration. Whatever! Park Seed sends out plants that are so overpriced for what you are getting! I could have pulled some twigs from my yard for free and saved $$$$! Park Seed is a scam and I will never order from them again! They will not replace less quality plants and it is not fair to the consumer. I will purchase my plants from other nurseries! I would have done a lot better with Lowe's, Home Depot and Wal-Mart than Park Seed!! Stay AWAY from Park Seed!
On March 30th, 2016, iloveplants4 changed the rating from negative to neutral and added the following:

Hello Plant Loving Friends,

I spoke with Angela Davenport at Park Seed and she was really wonderful. I received a message from her and she wanted to know what transpired. I told her that it was a \\\"lost cause\\\" and she informed me that nothing is a lost cause. I received a credit for the Fire and Ice Hydrangea, as well as the Empress Wu Hosta. I am anxiously waiting for my replacements to arrive and then I will let you know how the plants look. If the plants look great, I will change my experience to positive. I will receive a hydrangea (different variety). Hopefully, it is a thumbs up!
On April 6th, 2016, iloveplants4 changed the rating from neutral to positive and added the following:

I changed my rating to positive because Angela Davenport issued a credit and that was nice of her. I ordered another hydrangea and it arrived today. I was pleasantly surprised when I opened the shipping box. The plant looks healthy and I could tell that it was watered before it left the nursery. The horticulturalist is very professional and nice! I will continue to order the company and their affiliates.
On April 11th, 2016, iloveplants4 changed the rating from positive to neutral and added the following:


On April 20th, 2016, iloveplants4 changed the rating from neutral to positive and added the following:

I spoke with Christy and she is a really polite manager. Christy resolved my issues and her customer service skills are simply wonderful. I will continue to shop at Park Seed!
Company representative comment on April 20, 2016:
On Mar 29, 2016 2:00 PM, Park Seed Company (aka Park\\\\\\\'s Gardens) responded with:

I am sorry to hear you are dissatisfied with our service. I would like to help with your situation. Would you please provide me with your name, address, order # , and I will gladly work with you toward some sort of resolution in this situation.

Angela D
Park Seed Sale Associate
adavenport@parkseed.com


On Apr 11, 2016 3:24 PM, Park Seed Company (aka Park\\\'s Gardens) added:

Hey J,

Seen that you changed your rating from positive to neutral today. Has something changed that I may assist you with. Email your concerns to my address below please.

Angela D
Park Seed Sale Associate
adavenport@parkseed.com



On Apr 20, 2016 11:30 AM, Park Seed Company (aka Park\'s Gardens) added:

Hey J,

I am so pleased that you spoke with Kristy and that she was able to assist you with your issue. If we can be of further assistance, please do not hesitate to contact us.

Angela D
Park Seed Sale Associate
adavenport@parkseed.com

Negative tonysoll
Brooklyn, NY
(1 review)
April 19, 2016
Posted on April 19, 2016, updated April 19, 2016
I ordered the Calibrrachoa assorted mini pak - 6 plants, 2 each of scarlet, tangerine and blue 87827-PK-6a. (order # WEBPS 1930876) The shipment arrived with all the plants jumbled up in the box, but they survived well enough to be planted, although 2 were broken. Some had blooms, some didn\'t, but after a couple of days, it was obvious that there was a packing error, since there were no blues, but 2 red and 4 tangerine. I emailed and aside from the automatic response, never heard back despite the 48 hour time mentioned in the email. After 3 days, I called and after a long wait, was tole that the relevant department would get back to me, implying that they\'d send the missing plants. Five days later- nothing. Called again and spoke to another helpful and sympathetic person who, after talking to her supervisor, said they\'d refund me about $5,( waay less than 1/3 the price!). This was not acceptable and so finally they offered to send me another order, but not until May 18, another month. I am very dissatisfied. This is no way to keep a customer
On April 19th, 2016, tonysoll added the following:

Thank you for responding. Unfortunately, if my original email had been dealt with, there might have been time to replace the missing colors. I had to call several times and never received a response from several emails, despite the written promise of 48 hour response time.
Company representative comment on April 19, 2016:
On Apr 19, 2016 9:47 AM, Park Seed Company (aka Park\\\'s Gardens) responded with:

I am sorry to hear you are dissatisfied with our service. Please accept our apology. Customer Service is important and we always appreciate the opportunity to address any dissatisfaction with our products and services. Annual plants are very tender, and because of this, we do try to avoid extended periods of storage. Therefore, our annual plants are started and grown for each individual hardiness zone. Therefore we only have 3 shipping periods for annual plants. Annuals grown for your zone begun shipping the week of April 4th. The plants grow for the next shipping period which begins the week of April 25th have already sold out, this is why your replacements can not ship until the last shipping period which begins the week of May 16th. We are so sorry for any inconvenience caused.

Angela D
Park Seed Sale Associate
adavenport@parkseed.com


On Apr 19, 2016 10:55 AM, Park Seed Company (aka Park\'s Gardens) added:

I am so sorry, unfortunately during the peak season our emails can fall behind due to the call volume in our call center and due to the volume of emails we receive daily. We do our very best to respond as soon as possible. I did locate your emails and I closed them because we have spoken with you on the phone. Again we are so sorry for the inconvenience caused, please accept our apology.

Angela D
Park Seed Sale Associate
adavenport@parkseed.com

Negative RoanokeGardener
Roanoke, VA
(1 review)
April 13, 2016
First time customer this spring with two orders totaling about $60. The products sent and customer service proved extremely disappointing. Hydrangeas were dead within 4 days of planting. I contacted customer service as instructed via e-mail. They did not respond even though a reply within 48-hours is promised. So, I called the (800) number and was told I would need to supply photos of the dead plants to prove it. Sent that exactly as instructed and was blocked by their spam filters (apparently the system is not equipped to handle attachments). I was also told on the phone that the asparagus ordered wasn't dead enough (roots arrived moldy and didn't produce sprouts after three weeks of ideal weather conditions). They wanted me to call back in another three weeks on these, presumably requiring I go through the send e-mail for no response and/or a bounce until the 90-day guarantee window expires. It boggles my mind that a company charging premium prices would make a customer spend so much time trying to resolve an issue they created with poor product then add insult to injury with required instructions to begin a discussion about resolution that are impossible to comply with. That's not a product guarantee.
Company representative comment on April 13, 2016:
On Apr 13, 2016 4:33 PM, Park Seed Company (aka Park\'s Gardens) responded with:

I am sorry to hear you are dissatisfied with our service. I would like to help with your situation. Would you please provide me with your name, address, order # , and I will gladly work with you toward some sort of resolution in this situation.

Angela D
Park Seed Sale Associate
adavenport@parkseed.com

Negative imsnow
Roseville, CA
(2 reviews)
April 12, 2016
I ordered 3 six-packs of flowers. I selected the first week of April as the delivery date. I called the company a few weeks before the delivery date and was told over the phone that I would receive the plants on Friday of the first week of April. I sent them an email a week later to confirm the delivery date, and they responded in writing that my order would be shipped the first week in April. So, I scheduled my landscaper to come out on the second week of April to plant everything for me.....and guess what...flowers have not been shipped. Now they tell me that I can expect the flowers on Friday of the 3rd week of April. They will not issue me a refund or allow me cancel my order, even after I forwarded them the email they sent me which confirmed the plants would be shipped the first week of April. I will not buy from this company again.
Company representative comment on April 12, 2016:
On Apr 12, 2016 12:06 PM, Park Seed Company (aka Park\'s Gardens) responded with:

I would like to assist in bringing a solution to your issues. Please email me your name, address, and order number so that I may help you with this situation.

Angela D
Park Seed Sale Associate
adavenport@parkseed.com

Negative dr_kinney
Waynesboro, GA
(1 review)
March 24, 2016
I've been buying seeds and plants from Park for decades with no problems until now.

1. My password quit working. I tried several times to get them to send me a new password and they said they did but they didn't. I finally got a new one by calling.

2. My order history shows only my last order, nothing from the last 20 years.

3. I tried to find my shipping history and couldn't so I initiated a chat. The response was a blank screen.

4. Via phone I found out that my hibiscus (ordered over 2 months ago) were on back order and wouldn't be shipped until next month.

I'm going to find a better company to order from in the future.
Company representative comment on March 25, 2016:
On Mar 25, 2016 11:20 AM, Park Seed Company (aka Park\\\'s Gardens) responded with:

Dear Gardening Friend,
I am sorry to learn of your disappointment with our product/service. Please accept our apology. Customer Service is important and we always appreciate the opportunity to address any dissatisfaction with our products and services.
I am so sorry that you failed to receive one of the auto populated passwords when requested, it is unusual that you would not. It is a possibility that it may have went into your spam folder. We apologize that you are no longer able to view your long term order history, in the recent years our website updated and changed and older history is no longer available. I apologize that you were unable to Live Chat with a representative due to a blank screen, I will look into this to see if there is an issue. Unfortunately from time to time we will have plants back ordered due to many different reasons, mostly due to weather change and harvesting the plants. We never want or mean to disappoint any of our customers. We ship thousands of orders each year, and our goal is to offer only the best in both products and service.


On Mar 25, 2016 11:33 AM, Park Seed Company (aka Park\'s Gardens) added:

Angela D
Park Seed Sale Associate
adavenport@parkseed.com

Positive airago
Kamloops,
Canada
(1 review)
March 14, 2016
I have ordered seeds from this company for several years and have always been very happy with both the seeds and the company service. They have new varieties of plant seeds earlier than most other sources and the prices are very competitive.
Negative c_lee
Yorktown, VA
(1 review)
March 8, 2016
Ordered 7 packets of seeds, most on sale, entered a promo code good for "15% off any order" - simple enough. Was charged full price minus 15% percent so $6 more than the sale price. I would have been happy with the sale prices, I was even okay with $6.95 shipping, but to bump the prices to full price and then take off the 15% is so dishonest and smarmy. The promo code should state "off full price" if that is the case. I called to cancel the order and was told I couldn't but that I could send the order back when it arrives. Again, only $6 but beyond dishonest. Lots of great seed companys to choose from, stay far, far away from this one.
Company representative comment on March 8, 2016:
On Mar 8, 2016 1:08 PM, Park Seed Company (aka Park\'s Gardens) responded with:

I would like to assist in bringing a solution to your issues. Please email me your name, address, and order number so that I may help you with this situation.

Angela D
Park Seed Sale Associate
adavenport@parkseed.com

Negative nicksdad
West Chester, PA
(1 review)
January 29, 2016
I have to agree with those who have had poor experiences with Park. I sent a question to them via their website email form, regarding some seeds I intended to purchase. I received a reply thanking me for my interest, and letting me know that someone would be contacting me within 48 hours. A couple hours more than 48 later, and still no reply. So i used their website's chat feature to ask my questions.

I was ok with the answers I got about the seeds themselves, but having in mind all the negative reviews posted here, I figured I'd dig a little deeper. I asked if the seeds happened to be on back order. I was told that they can't tell until I actually place an order. That is absolutely ridiculous in 2016, even if it is true. Fortunately, I was told that I could cancel if they are on back order, since my credit card wouldn't be charged until the items shipped. Fine, I guess.

So, I asked about shipping. It would take 7-14 days standard shipping. No problem there. But I was told, as someone mentioned here, that they will ship "at the optimum planting time for your zone." I'm in southeast PA...so they'd ship sometime in...April? May? Whenever they think it's safe? Add a week or two for the actual shipping, and I'd be getting the seeds much later than I needed them.

I asked if I could get them shipped now, in case I wanted to start them indoors early. I was told, "If we ship before the optimum planting time it will null the warranty." I didn't even bother going into how silly that is. At least the person was friendly and polite.

So, yeah. Proceed with extreme caution when ordering from them. They won't be getting my business unless some of these things change.
Company representative comment on January 29, 2016:
On Jan 29, 2016 4:43 PM, Park Seed Company (aka Park\'s Gardens) responded with:

Please accept our apology, it appears there was some miscommunication via our Live Chat. I would like to address your questions in regards to the back order on seeds and the shipment time of orders. The Angelonia Blue and White seeds in the Serena variety are not back ordered at this time, they are available for ordering and shipping now. The statement you seen "shipped at the optimum planting time for your zone." This is in reference to live plants and bulbs only, seeds and accessories ship within just a few days of ordering. All of our shipping Policies can be reviewed online, just follow the link below. Again we are so sorry for the wrong information given and any inconvenience caused.

http://parkseed.com/shipping-policies/a/6/

Angela D
Park Seed Sale Associate
adavenport@parkseed.com

Negative karenmsmith7
Chicago, IL (Zone 5b)
(5 reviews)
September 24, 2015
Last spring I ordered seeds for the platycodon variety 'Komachi' (this is the type in which the blooms never fully open and look like little balloons). I had grown them successfully from seed before, but lost them to a drought a few years back. The seeds this year germinated and grew into plants which are now blooming. Unfortunately, none of them are the variety 'Komachi.' but rather are the typical open-bloom platycodon that I can buy at any garden center. I feel I have wasted months of time and effort trying to grow a special variety with nothing much to show for it.
Company representative comment on September 24, 2015:
On Sep 24, 2015 1:43 PM, Park Seed Company (aka Park\'s Gardens) responded with:

We have reviewed your posting on Dave's Garden Watchdog. We want to resolve the problem but are unable to locate your order with the partial email address provided by the site. Please forward your order number or complete billing address (including zip code), and any other pertinent information to my email address below. I want to help and look forward to hearing from you.

Angela D
Park Seed Sale Associate
adavenport@parkseed.com

Negative gfernando
Southington, CT
(1 review)
September 10, 2015
Posted on August 18, 2015, updated September 10, 2015
Posted on August 6, 2015, updated August 18, 2015
Posted on August 6, 2015, updated August 6, 2015
Posted on August 5, 2015, updated August 6, 2015
I ordered $34 worth of seeds from Park Seeds last Monday, July 27th. The very next day, I received a confirmation e-mail that my order has shipped and received a USPS tracking #. I waited patiently for the tracking # to show up on the USPS website. Last Thursday as the USPS website claims the tracking # is not found, I contacted Park Seed customer service and asked them why. They emailed me right away and said their shipments usually do not have tracking #s and confirmed my order was in fact shipped and on its way. It has been 6 business days since my last email and I still HAVE NOT received my shipment.
First they give you a tracking number to make you feel good that your order was shipped (when it is not) and when you inquire about the tracking # not working they claim their shipments do not have tracking #s and assure your shipments have shipped. It has NEVER taken this long for domestic mail to reach me if it was shipped 10 days ago. I get mail from other side of the world within 10 days. They are misleading me and buying time by lying to me. They have no integrity. How am I supposed to trust the quality of their seeds????
I won\\\\\\\\\\\\\\\'t order anything from this company ever again! STAY AWAY!!!!!!!!!!!!!!!!!!

On August 6th, 2015, gfernando changed the rating from negative to neutral and added the following:

Thank you Angela.
Mu husband said a package from Park Seed arrived today. So I am changing my rating from negative to neutral. Will write an update on the quality and germination of seeds once I get to it.

On August 6th, 2015, gfernando added the following:


On August 18th, 2015, gfernando changed the rating from neutral to positive and added the following:

I have progressively changed my rating from negative to positive. The seeds were very well packed with clear instructions. Also the seed count for every packet was very accurate.In fact there were a few extra seeds to account for any loss of seed. So far I am very satisfied with the packaging, seed count and the instructions. The info sheet that comes with the shipment is very useful for a beginner gardener.

Also most of the seeds I have sowed have sprouted by now, so seems like the germination of their seeds are good. Only Delphiniums are yet to germinate and I cannot say anything yet about seedling survival rate but so far I am happy with the quality of the seeds. I hope to buy more seeds from them and will keep this comment thread updated.Thanks Park Seed!
On September 10th, 2015, gfernando changed the rating from positive to negative and added the following:

I am writing an updated review on the seeds I started.
Almost every single seed sprouted so about 100% germination rate. I had delphinium, coneflower, yarrow and Shasta daisy seeds sprouting and doing well.
But unfortunately, none of the seedlings survived for more than 2 weeks. They are all dead, I am not sure why but I followed all the instructions and cared well for them. So disappointed in the seedling survival rate, especially because coneflower seeds were very expensive!!!
:( :(
Company representative comment on September 11, 2015:
On Aug 5, 2015 12:26 PM, Park Seed Company (aka Park\\\\\\\'s Gardens) responded with:

I am sorry to hear you are dissatisfied with our service. I would like to help with your situation. Would you please provide me with your name, address, order # , and I will gladly work with you toward some sort of resolution in this situation.

Sounds like you order shipped via UPSMI, UPS Mail Innovations. Which can take up to ten business days in transit. Tracking information is not available for this shipping method. Your order was shipped via UPS Mail Innovations and will be delivered to you by USPS. However the shipping date shown is the date your order shipped from our facility. We apologize for any confusion or any inconvenience caused.



Angela D
Park Seed Sale Associate
adavenport@parkseed.com


On Aug 6, 2015 9:42 AM, Park Seed Company (aka Park\\\'s Gardens) added:

Great, I am so glad to learn that your shipment did deliver. Please let me know directly if there is anything else I may assist you with.

Angela D
Park Seed Sale Associate
adavenport@parkseed.com


On Sep 11, 2015 1:33 PM, Park Seed Company (aka Park\'s Gardens) added:

I am sorry to hear the seedlings failed to survive. I would like to help with your situation. Would you please provide me with your name, address, and order #. We will gladly work with you toward providing horticultural assistance or some sort of resolution in this situation.

Chandra M
Park Seed Sale Associate
cmoore@parkseed.com

Negative JackiO
Watertown, MN
(1 review)
June 11, 2015
I really wish I had done some research before ordering from Park Seed. Had I even done just a quick search I would have found review after review of their HORRIBLE customer service. I have NEVER encountered a company that cared so little for their customers as Park Seed.

It was 11pm at night and I wanted to order the "deal of the day" also they were advertising "free shipping" on the home page so I went check out, entered the code and the system would NOT take the code. I had over $39 worth of stuff in my cart and was entering it in correctly. Since it was so late I gave up and decided to try again in the morning. However when trying to order the next day the cost of the flowers I wanted went up and still, the system would NOT accept the coupon code for free shipping. Naturally I contacted your customer service thinking they would do their job and make it right. However all I got was a snotty attitude, snide remarks and an agent who obviously had NO intentions on doing anything to make up for the money I missed out on saving. I was absolutely floored at the way Terri handled my issue, I have NEVER received such horrible customer service, it was so bad I made sure to save the script. I continued on to email the company thinking I may have just gotten a bad CSR.. NOPE!!! that was not the case, the person from info@parkscs.com wasn't any better.

Now on top of the HORRIBLE service Park Seed has processed un-authorized payments on my account. I made my purchase on 6/6 for $41.78 which was taken out of my account immediately. Now on 6/9 I had a charge on my account for $35.88 and a second charge for $5.90. This is NOT OK! This company has processed unauthorized charges on my account. DO NOT ORDER FROM THEM.

***PLEASE READ THE ABOVE INFO BEFORE ORDERING FROM THIS COMPANY***

I will be doing my best to warn others about this company, and will be submitting a BBB complaint. I hope at the very least this info can help warn others so they don't order from this company.
Company representative comment on June 11, 2015:
On Jun 11, 2015 11:43 AM, Park Seed Company (aka Park\'s Gardens) responded with:

Dear JackiO,

I have reviewed your posting on Dave's Garden Watchdog website as well as your Live Chat session and your email inquires. I would like to help with your situation and bring a resolution to your issue. First, please note that I will be issuing you credit back to your account for the difference in price of the 12 Delosperma Jewel of Desert Topaz plants in the amount of $6.00, we apologize that you were unable to process and submit your order on June the 4th while the Deal of the Day was valid. Second, to explain how your charges appeared, we charge for items as they ship and on 6/7/15 we sent in a pre-authorization for $41.78 and when we made shipment of the 2 packets of seeds on your order we billed only for them at $5.90. Once we processed the plants for shipment we pre-authorization the remaining balance of $35.88 and billed for this amount once the plants shipped. Giving a total of $41.78 that we billed you for. Pre-authorization are roll off accounts once the money due is collected. Customer Service is important and we always appreciate the opportunity to address any dissatisfaction with our products and services. We apologize for any inconvenience caused.

Angela D
Park Seed Sale Associate
adavenport@parkseed.com

Positive mikeandflee
Saginaw, MI
(4 reviews)
June 10, 2015
I've ordered seed in the past and had great luck with it. This year was no different, plants are growing and I am one happy gardener. This was the first year I order a plant, missed that it was a bare root plant, planted it and it's growing now too. Very happy!
Company representative comment on August 6, 2015:
On Aug 6, 2015 12:37 PM, Park Seed Company (aka Park\'s Gardens) responded with:

We appreciate you taking the time to let us know how pleased you are with your product. Thank you! Your opinion is valued and we, of course, welcome feedback. It's customers like you who act as a reminder of why we do what we do and the importance of supplying only top quality products as well as to offer the best service possible. Again, thank you for sharing your thoughts!

Angela D
Park Seed Sale Associate
adavenport@parkseed.com

Neutral Sharon65
Ogdensburg, NY
(2 reviews)
May 19, 2015
Posted on May 11, 2015, updated May 19, 2015
It took six days to get here and when it finally did, the seed packages are short. Instead of 25 Rudbeckia, I received 18. On Calendula, I received 39 instead of 50.

I\'m not done counting yet, will have a final tally later.

The quality looks like dollar store seed.

The shipping costs half the order, and they gave me a unusable tracking number.

The seed count is less then what\'s on the package.

Never again. I order from Fedco, Johnny\'s, and Baker, and I\'ve never a problem like Parks has given me.

The only good thing is the germination chart they sent, hopefully their seeds will germinate 100% to make up for the rest.





On May 19th, 2015, Sharon65 changed the rating from negative to neutral and added the following:

Park Seeds sent me extra seeds in response to my complaint, which is nice, so I'm changing it to a Neutral.
Angela is a good employee, I hope they appreciate her.

Thank you


Company representative comment on May 11, 2015:
On May 11, 2015 4:43 PM, Park Seed Company (aka Park\'s Gardens) responded with:


I would like to assist in bringing a solution to your issues. Please email me your name, address, and order number so that I may help you with this situation.

Angela D
Park Seed Sale Associate
adavenport@parkseed.com

Neutral bullfrog357
Townsend, DE
(1 review)
May 18, 2015
Posted on May 14, 2015, updated May 18, 2015
Order was placed on the web to speed things up? I waited almost a month and never heard back from them. Finally I sent an inquiry by e mail and no response. I called twice and e mailed a few more times. Still not a person knew when the seeds would be shipped or what was going on. Another week went by and two more e mails and they finally got the ball rolling. Ive been given a usps tracking number that so far is no good. I think the shipping # is a sham. On a scale of 1 to 10 in making an effort to make a customer satisfied and do business with them again is a big fat ZERO. This is not the same Park seed I remember from the 1990\'s. As far as Im concerned for the aggravation they put me thru my order definitely should have been complimentary. It is obvious to me they do not seem to care that they are losing customers faster than they are gaining them. Ill order elsewhere next time. And the thing that really gets me is the seeds were displayed on the website as available for shipment while I was told repeatedly that they were on backorder. Im still trying to figure that one out. Its going onto six weeks for my order to get to me.
On May 18th, 2015, bullfrog357 changed the rating from negative to neutral and added the following:

The seeds I ordered finally arrived. It took a bit longer than I expected but the dilemna has beed resolved. Thank you Angela for explaining what they failed to tell me they were using UPS not USPS.
Company representative comment on May 18, 2015:
On May 14, 2015 9:05 AM, Park Seed Company (aka Park\\\'s Gardens) responded with:

I would like to assist in bringing a solution to your issues. Please email me with your name, address, and order number so that I may help you with this situation. I would like to review your account so that I may bring a better resolution to your issue. . During the peak season it can take several days to get a response due to the volume of emails we receive daily. However I will be more than happy to assist with your order, please email me directly at adavenport@parkseed.com.

Angela D
Park Seed Sale Associate
adavenport@parkseed.com


On May 18, 2015 2:52 PM, Park Seed Company (aka Park\'s Gardens) added:

Your very welcome, so glad to learn that your seeds delivered. Thank you and if I may be of further assistance please feel free to send me an email.

Angela D
Park Seed Sale Associate
adavenport@parkseed.com

Negative dhaberer
Lowry, MN
(1 review)
May 10, 2015
I ordered 2 wisteria plants, and a few petunia surfinia. The wisteria came and was packaged horribly and very small. The plants are all broke off and crushed. I emailed them to tell them that I need replacement plants or a refund because the wisteria are destroyed. I still have not heard from them. I haven't received my petunia surfinia yet. I have emailed them to cancel those because I will just go somewhere local and buy them. Don't waste your time with this company. Their plants are very small for what you pay and if there is a problem they don't get back to you.

Company representative comment on May 11, 2015:
On May 11, 2015 4:42 PM, Park Seed Company (aka Park\'s Gardens) responded with:

I am sorry to hear the product was damaged. I would like to help with your situation. Would you please provide me with your name, address, order # , and I will gladly work with you toward some sort of resolution in this situation.

Angela D
Park Seed Sale Associate
adavenport@parkseed.com

Negative Deborah_R
Clarkesville, GA
(1 review)
May 9, 2015
I ordered several organic seed varieties and a 3 pound bag of organic fertilizer on April 4, 2015. As of this date, May 9, I have not received the fertilizer and had to buy locally. I have emailed and although their automated response says they will reply within 48 hours have received nothing. I have called countless times and chosen either their Billing or Customer Service option only to be left on hold until my cell phone battery dies. I realize the cost of the fertilizer is minimal, but a company as large as Park should care whether their service is complete and professional despite the size. If reviewing on Dave's is the only route to resolving this issue then so be it. To say I'm disappointed is an understatement as I have been a guest at Park (for professional gardeners and landscapers) in the past.
Company representative comment on May 11, 2015:
On May 11, 2015 4:40 PM, Park Seed Company (aka Park\'s Gardens) responded with:

I would like to assist in bringing a solution to your issues. Please email me your name, address, and order number so that I may help you with this situation.

Angela D
Park Seed Sale Associate
adavenport@parkseed.com

Positive dlh488s
Springfield, MO
(2 reviews)
May 8, 2015
Posted on May 8, 2015, updated May 8, 2015
I placed an order back before the first of the year. Excited as usual when the seed catalogs started to arrive. It is now May 8th and I still have not received my order. After calling several times being told the shipment had been moved to priority I found myself at davesgarden.com looking at complaint after complaint. As I like to pretend to be a good gardener I had thought this company was where the real gardeners went for quality. Their magazines and website are top notch and prices are higher (meaning better quality????). Well obviously this pretend gardener fell for the pretty outer shell of Park Seed. While each person I have talked to has been nice and seemingly helpful (one wonders if its the southern accent that made them seem overly nice) not a one of them came through getting my order to me. So again I ended up at davesgarden.com and found this Angela Davenport\'s email address with Park Seed. An email was sent and she did respond stating she was not even certain why it had not shipped and that an e-mail had been sent to the shipping departments supervisor asking that my order be shipped ASAP. Again this seems nice and helpful, but lets remember that the three other people I have spoke with stated the same thing. I again just checked the status of my order through their fancy website and it stated anticipated ship date of 5/7/2015.....Today is the 8th and it has not been shipped. I am giving them until Monday and then I will contact my credit card company and file a fraud or complaint to get my money back and go to a local green house and get what I need or close to it anyway. So upsetting and its set my garden back nearly a month now.
On May 8th, 2015, dlh488s changed the rating from negative to positive and added the following:

Angela, just emailed me again stating my order will be shipped on Monday overnight UPS. So Tuesday I can complete my garden additions for this year. As I replied to her this company should put her in charge. They have excellent products just overwhelmed employees with no follow through. Changed my rating to positive for Angela and their products.
Company representative comment on May 8, 2015:
On May 8, 2015 3:34 PM, Park Seed Company (aka Park\'s Gardens) responded with:

I am so sorry for the delay in the shipment of your order. I do want to inform you that I have made arrangements with shipping to have your order shipped out Monday morning via Overnight UPS delivery due to the delay you have experienced. I also want to make you aware that The King Fern you had on order is not available due to a quality issue and was canceled. I will be emailing you with an offer. Again please accept our apology,
Angela D.
Park Seed Sale Associate
adavenport@parkseed.com


Neutral reeve1
Plano, TX (Zone 8b)
(46 reviews)
May 6, 2015
Posted on May 3, 2015, updated May 6, 2015
Posted on April 23, 2014, updated May 3, 2015
Posted on April 4, 2014, updated April 23, 2014
Posted on July 7, 2012, updated April 4, 2014
Posted on May 22, 2012, updated July 7, 2012
Posted on March 5, 2012, updated May 22, 2012
I have to give credit where credit is due. I, too, have had some delays in delivery of seeds and orders of non-plant materials that are not subject to weather, but what I did receive was well packed, arrived safely and was exactly as advertised. When seed packs didn\\\'t have good germination rates or other problems occurred, they always refunded promptly and without question. All in all, I give Park\\\'s a positive rating. Yes, smaller companies with less overhead and business can react faster, but they get the job done and treat people humanely. If I had any troubles with getting a good outcome when problems occur, then I wouldn\\\'t be so generous. But, as long as they continue to do the right thing, I\\\'ll continue shopping there. No real harm has been caused by the problems I\\\'ve encountered and they\\\'ve gone the extra step to make it right. Thanks Park\\\'s!
On May 22nd, 2012, reeve1 changed the rating from positive to negative and added the following:

I have experienced ALL the problems listed here - like deceptively selling seeds from 2011 by putting a 2012 sticker on the label and selling them as this year\\\'s product, poor seed count, poor packaging of tiny seeds and not providing a paper envelope inside the seed pack, poor viability of seeds, and all the other complaints and problems listed here.

But, the last straw is them not honoring their guarantee. It\\\'s like chasing a jack rabbit trying to get someone to follow through with what they say they are going to do once you get off the phone. I started doing this in writing so I had something that I could go back to my credit card company with. They sold me Pee Dee Liriope, their website says it has bright Yellow leaves, and the pictures show this. When I received them, they were medium green and looks like generic Liriope, not even close to the picture on their website. When I contacted them, a horticulturist got involved and stated that they needed a week to test the product. After a week with having the plant at her desk, she responded back to me saying that they acknowledged the misrepresentation and would issue a full refund for the full amount to my credit card. Weeks later, I receive a credit voucher towards more purchases, and they didn\\\'t even refund the shipping. Since this was the only item on this order and after explaining to them that this was their mistake, not mine, and I would not have ordered these if the item had been properly identified. They promised to issue a refund, but it\\\'s been over 2 months now and 3 attempts to email, to be promised the refund in 10 days, and I get nothing. Each person promises that they just initiated a refund to my card and then I don\\\'t see anything.

I\\\'m issuing a chargeback today on my credit card and am finished shopping with these crooks! I only hope that they will finally go out of business soon so we can have one less obstacle and avoid the continuous problems that usually come with doing business with Park\\\'s and trying to purchase quality plants for my home and garden. They are not our friends.
On July 7th, 2012, reeve1 added the following:

To date, I have called both Park Seed and their affiliate, Wayside Gardens, and have been told 4 TIMES that they are sorry, the credit is NOW issued, and I should see it in 7-10 days. Nothing has been done. I\\\'ve finally called my credit card company to dispute the charges. Life is too short than to have to waste it dealing with Park Seed\\\'s incompetence.
On April 4th, 2014, reeve1 added the following:

The incompetence continues! I don\\\'t know why I think my experience is going to be different than it has been in previous years. I ordered the Rising Sun Redbud and some Inca Ice Alstroemeria in December 2013. Not a word from them about when they might ship, or a heads up when they had charged my card. But, I learned that the order was shipped 3/5. Apparently, the box came to UPS empty and they supposedly contacted Park about filing a claim. It\\\'s 4/4 as I type this and I just learned about all this. While Park has spent 3 weeks filing a claim to get their money back, no one at Park has the courtesy or mindset to contact me to let me know what has happened to my order, or even start the replacement process. I had to call to find all this out and then was told they are still working out the claim. I had to ask for them to ship out the replacements. It\\\'s like dealing with children or like they are all on drugs and have to be told what to do. Absolutely No proactive actions or basic customer service.

I also had another order with seeds. None of them sprouted. I had purchased the same seeds from Express Seeds and have almost 97% germination rate. Clearly these seeds are old. How old is the question. There were Surfina Petunia plants on the order, both scheduled to ship next week. I asked to cancel them and they said they have already shipped. When I told her they show shipping on Monday (today is Friday) she said they can\\\'t cancel both plants, only one. I can\\\'t see Park\\\'s lasting much longer with this kind of failure to provide not even best efforts but the most basic of customer notification and support. Absolutely unbelievable.
On April 23rd, 2014, reeve1 added the following:

Just STAY AWAY! They are having bigger problems than I can possibly list here. I\\\'m getting dead plants, no one responds to emails, and I am getting the phone hung up on me and talked down to like I was some piece of trash. I don\\\'t know what\\\'s happening there but it\\\'s so bad that I can\\\'t see them staying around much longer. I\\\'m so fed up that I will never do business with them.
On May 3rd, 2015, reeve1 added the following:

Worst experience yet! I ordered from another company and didn\'t know it was a PARK company. Lo and Behond, the same crappy experience! I wish I could get a list of every company they buy before I order from them. They seem to poison everything they touch. They are worse than common criminals! Lie, cheat and steal!
On May 6th, 2015, reeve1 changed the rating from negative to neutral and added the following:

Apparently, there is one person at Park's that doesn't have TOTAL disregard for customers. I've had so many bad experiences and felt like a fool for coming back. But, I love gardening, I love new and hard to find items, and this has been the reason for Park's existence lately. Unfortunately, the people they hire must deal with such angry people on a daily basis that they've become callous and angry themselves! But, not so with one person, 'Angela Davenport' ADavenport@parkseed.com. While the negatives so heavily outweigh the positives (plant quality, packing, prices, customer support, quality control, and more) I cannot see changing my negative to a positive. But, Angela's kind and thoughtful assistance has helped raise this to Neutral (against my better judgment). Angela gets an A+ for her compassion and for handling the problem without immediately looking for any opportunity to avoid giving a refund, replacement or any expense on Park's part by putting blame on me, unlike the many others. Unfortunately, she's a single diamond in a sea of coal. I'm leaving this Neutral until I can see some improvement in product quality and customer service without having to find the Angela's within the company whenever there is an issue, which it seems there has been some issue with every order I've placed in the past 2 years, every instance! The other reviews here don't lie and give a clue that Park's needs to make significant improvements in every department if they want to avoid the 90%+ negative ratings they have been getting from about every customer that tried to do business with them. Hiring Angela was a good start! But, this company needs some major changes from top to bottom! MAJOR!!
Company representative comment on May 4, 2015:
On Aug 26, 2014 2:40 PM, Park Seed Company (aka Park\\\'s Gardens) responded with:

We have reviewed your posting on Dave\'s Garden Watchdog website. We want to resolve the problem but are unable to locate your order with the partial email address provided by the site. Please forward your order number or complete billing address (including zip code), and any other pertinent information to assist you. We want to help.

Angela D
Park Seed Sale Associate
adavenport@parkseed.com


On May 4, 2015 8:30 AM, Park Seed Company (aka Park\'s Gardens) added:

I am sorry to hear you are dissatisfied with our service. I would like to help with your situation. Thank you for emailing me directly, I will be in touch as soon as I research and review the information you have sent to me.

Angela D
Park Seed Sale Associate
adavenport@parkseed.com

Negative EeeZee
Lake Orion, MI
(1 review)
May 1, 2015
Simply awful in every respect. The so-called customer service said there's nothing they could do about it when I complained my order never arrived. There was no USPS tracking number generated, no nothing. If fact, the person at the company was somewhat abrasive besides being of no help whatsoever. Never again will I do business with them, nor should you.

BTW, the order did finally arrive after I raised a ruckus. It had not been shipped in the first place and what I got was their first attempt to ship, some two weeks after placing the order.

This company is just miserable.
Company representative comment on May 2, 2015:
On May 2, 2015 11:57 AM, Park Seed Company (aka Park\'s Gardens) responded with:

I would like to assist in bringing a solution to your issues. Please email me with your name, address, and order number so that I may help you with this situation. We at Park Seed would like to make your experience better. I would like to review your account so that I may bring a better resolution to your issue and review what happened with the shipment of your order.

Angela D
Park Seed Sale Associate
adavenport@parkseed.com

Negative rcminor
Cape Coral, FL
(1 review)
April 26, 2015
This Spring I ordered plants from 3 businesses Burpees, Chileplants.com and Park Seed. Everyone delivered plants at the projected times except for Park.. I have called and emailed about this issue several times. I still have not been contacted about when I can expect delivery of the plants that I ordered. The plants were originally to be shipped on 4/3. This was the 1st time that I have ordered from Park and at this rate will be the last time. No one seems to be concerned about this problem. My order number was WEBPS1188604. I am an extremely dissatisfied customer.
Company representative comment on April 28, 2015:
On Apr 28, 2015 2:47 PM, Park Seed Company (aka Park\'s Gardens) responded with:

I would like to assist in bringing a solution to your issues. I will review your order and email you directly shortly. We are so sorry to that we have disappointed you in the delay of your order being shipped..

Angela D
Park Seed Sale Associate
adavenport@parkseed.com

Negative s5778
Linden, NJ
(1 review)
April 20, 2015
Still waiting for seeds ordered two weeks ago. Says they shipped on 4/9, but now it's the 20th and still have not arrived. This company is a two bit operation that talks out of both sides of their mouth. When asked why the tracking number didn't work, they blamed it on the USPS first, then they said small packages weren't tracked. Why give me a tracking number if it doesn't work? Why do they charge almost $7 for shipping 5 packets of seeds from SC to NJ? And then, after almost 2 weeks, they are not even here yet. Never again will I order from this company and I will be sure to tell everyone I can to never deal with them.

Scott R Smith
Company representative comment on April 21, 2015:
On Apr 21, 2015 11:02 AM, Park Seed Company (aka Park\'s Gardens) responded with:

I would like to assist in bringing a solution to your issues. Please email me your name, address, and order number so that I may help you with this situation.

Angela D
Park Seed Sale Associate
adavenport@parkseed.com

Negative alwayshome
Healy, AK
(1 review)
April 18, 2015
I recently ordered 4 seed packets from Parks seed and was charge 26.95 for shipping and handling!!!! This is the last straw for this long time gardener. NEVER again. I did contact this company and have been assured that they will get back to me. I am still waiting and am NOT holding my breath. Don't do business with these crooks.
Company representative comment on April 20, 2015:
On Apr 20, 2015 7:59 AM, Park Seed Company (aka Park\'s Gardens) responded with:

I would like to assist in bringing a solution to this issue. Please email me with your name, address, and order number so that I may help you with this situation.

Angela D
Park Seed Sale Associate
adavenport@parkseed.com

Negative kbadams9
New Meadows, ID
(2 reviews)
April 17, 2015
Unfortunately I have to leave a negative review for Park Seed. If my review makes one fellow gardener think twice before ordering through this company it will be worthwhile. I will start by saying I gave the company a chance to make things right prior to posting my experience and there was never any effort made on their part.

Generally I order almost all of my seeds from Baker Creek, but received the Park Seed catalog and thought I would branch out. I ordered $50 of seeds from them in January and received them in a reasonable period of time. This review isn't going to go into the poor germination of those seeds, because what upsets me even more is the lack of appreciation for their customers. Due to an email promotion I received in March for "free shipping" I thought I would take another look and purchased another $20 of seeds. I placed this order on 3/12. I noticed the charge on my credit card on 4/11 and by that time I couldn't remember what I ordered. I called the company and they said the credit card is charged when the seeds ship. They provided me a tracking number to check on the package myself. I explained it was ridiculous the seeds shipped 1 month after ordering. The caller stated "they ship based on your zone and proper planting time". My entire order was for seed packets! Clearly it is now 4/17 and TOO LATE to plant flowers from seed. After the call I checked the tracking and was given a "no such tracking number exists". Contacted the company again. Was told packages under 1 pound cannot be tracked. I was also informed the seeds were on backorder and that is why it took so long to ship. I asked why I wasn't notified of the backorder and was told they currently do not have an automated system for backorder notifications. Really? Do I care? How about a little customer service and someone takes the time to send a quick email to notify their customers when an item is not going to ship because it is on backorder? If one item is on backorder, how about shipping the other seeds that are available and giving me a chance to cancel the others that would not arrive on time? I explained I would be refusing the package and expect a refund. I can only imagine how long it will take to get my $ back.

Bottom line, there are plenty of great seed companies out there who would appreciate my average spending of $300 on seeds each year. There is no reason to risk ordering from Park Seed. I actually came to this site before placing my order to research them and for some reason didn't listen to the warnings. I hope someone listens to mine.


Company representative comment on April 18, 2015:
On Apr 18, 2015 9:23 AM, Park Seed Company (aka Park\'s Gardens) responded with:

I am so sorry to hear you are dissatisfied with our services. Please accept our apology. I would like to help you with your situation. Customer Service is important and we always appreciate the opportunity to address any dissatisfaction with our products and services. We ship thousands of orders each year, and our goal is to offer only the best in both products and service. Unfortunately, because of this volume, there are instances when it is simply impossible to avoid a mistake or prevent an error from occurring. When that happens, we will make every effort to correct the problem. Our way of assuring that your gardening is successful, is our willingness to make the appropriate adjustment whenever a customer expresses dissatisfaction with any product purchased.

Would you please provide me with your name, address, order # , and I will gladly work with you toward some sort of resolution in this situation by issuing you a refund for the order.

Angela D
Park Seed Sale Associate
adavenport@parkseed.com

Negative veggierunner
Middleton, WI
(1 review)
April 15, 2015
I ordered two seed packets from Park Seed which took 18 days to leave their warehouse. I emailed their customer service team during this time to ask why my order was taking so long to fill and never received a response. When I received my seeds, I felt that it wasn't a good value for the volume. With so many competent competitors in the marketplace, I will not be ordering from them again.
Company representative comment on April 16, 2015:
On Apr 16, 2015 8:36 AM, Park Seed Company (aka Park\'s Gardens) responded with:

I am sorry to hear you are dissatisfied with your product ordered. I would like to help with your situation. Would you please provide me with your name, address, order # , and I will gladly work with you toward some sort of resolution in this situation.

Angela D
Park Seed Sale Associate
adavenport@parkseed.com

Negative oldkauaikid
Kapaa, HI
(1 review)
April 7, 2015
On 4/4/ (Saturday) I ordered two seed packets on line. After filling in the details, address, card # etc. the review page showed an estimated shipping cost of something like $5.00. When I submitted the order the shipping cost suddenly became $24.95!! This for an order weighing not more than one ounce!! I immeadiately tried to cancel the order by using the order number but was given a canned response that it might take up to two days for the order to be registered.
Tried again on 4/5 (Easter Sunday) with same inability to get a response.
Ditto on the morning (Hawaii time) of 4/6. Finally located a phone number on their web site on their shipping page (also difficult to find). This shipping site noted that to ship to Hawaii there would be a surcharge of $20.00--- this apparently was regardless of the nature or weight of the order.
Was able to speak with a Letricia (SP?) who tried to stop the order but found it was already on the truck. I stated I would not pay such an outrageous charge and would dispute the credit card charge. She suggested I refuse shipment when it arrived. I replied that I had other things to do instead of sitting by the mail box.
Later in the day I received and e-mail from Parks proudly announcing my order had been shipped.
How inept for them to use FEDEX to send 2 seed packets when a first class envelope would cost 50 cents.
Seems like they are heading for another bankruptcy and it is well deserved.
Company representative comment on April 16, 2015:
On Apr 7, 2015 2:01 PM, Park Seed Company (aka Park\\\'s Gardens) responded with:

I am sorry I was unable to contact you directly, I do not have any of your order information. I would like to assist in bringing a solution to your issues. Please email me with your name, address, and order number so that I may refund you for the $20 upcharge on your shipping. I look forward to receiving your email.

Angela D
Park Seed Sale Associate
adavenport@parkseed.com


On Apr 16, 2015 8:37 AM, Park Seed Company (aka Park\'s Gardens) added:

We haven’t heard from you and would still like to assist you. Please email me with your name, address, and order number so that we may help you with this situation.

Angela D
Park Seed Sale Associate
adavenport@parkseed.com

Positive LucasCatChow
Tulsa, OK
(22 reviews)
March 20, 2015
This is more a report about customer service then product quality. I ordered a Garden Sieve and received another product in error. I called Customer Service and she promptly took down the information, shipped me the correct item, telling me to just keep the wrong item rather then shipping it back to them. Now that's good honest customer service. It's what I would expect from a reputable company.
Negative raythemixer
(1 review)
March 18, 2015
When the plant I ordered (in addition to the bare root strawberries) arrived, the quality was.... wait, there was no quality, the plant was ll but dead! Yellow and rolled leaves, broken stem. It appears from the other reviews that quality is not something in which this companies believes. When I called them to express my discontent, I was greeted with an attitude befitting an adversary, not a customer. I was told I would be given a refund on the plant and a partial refund on the shipping with in 5-7 days. I will report back then are the veracity of their customer service representative.
Company representative comment on April 6, 2015:
On Mar 19, 2015 9:27 AM, Park Seed Company (aka Park\\\'s Gardens) responded with:

We are sorry to learn of the condition of your plant upon arrival. Please accept our apology. Customer Service is important and we always appreciate the opportunity to address any dissatisfaction with our products and/or services. We ship thousands of orders each year, and our goal is to offer only the best in both products and service. Unfortunately, because of this volume, there are instances when it is simply impossible to avoid a mistake or prevent an error from occurring. When that happens, we will make every effort to correct the problem. Our way of assuring that your gardening is successful, is our willingness to make the appropriate adjustment whenever a customer expresses dissatisfaction with any product purchased.

We have been operating for many years and are known in the industry for offering only the best products and service possible. Our continued success is due to the many satisfied customers who return year after year. They know that we will honor our promise to them of offering only the best. We hope to be able to include you among our many loyal customers by reconsidering your decision and continuing to look to us for your gardening needs.

If I can be of further assistance, please do not hesitate to email me.

Angela D
Park Seed Sale Associate
adavenport@parkseed.com


On Apr 6, 2015 2:58 PM, Park Seed Company (aka Park\'s Gardens) added:

We haven’t heard from you and would still like to assist you. Please email me so that I may help you with this situation.

Angela D
Park Seed Sale Associate
adavenport@parkseed.com

Positive Lhundrup
Denver, CO (Zone 5a)
(1 review)
March 5, 2015
I ordered a few seed packets from these guys, and received the seeds in a respectable time (holiday weekend). So far everything has sprouted nicely and are creating leaves, except for the hardy cactus blend. I've never had much luck with germinating cacti; and it has only been ~2 weeks so far, but I figured I might get lucky with at least one early-ish sprouting cactus. Everything else; however, is going about as expected with 60-90% germination rates.
Positive 8209
Louisville, KY (Zone 6b)
(10 reviews)
March 3, 2015
Posted on February 27, 2015, updated March 3, 2015
After I placed my order to this company, 1 little pack of seeds, I checked their website to see when it would ship and it was like 3 days later. In the meantime, I located the same seeds at a local store for a lot less plus there would be no shipping charges. I immediatly cancelled my order and they sent me back an email stating it had already shipped. it is not worth it to me to have to send my order back and pay for postage again for 1 little pack of seeds. i have been a longtime customer of this site many years, but never again. This company\'s customer service is really going downhill fast, but then again I suppose that\'s how they make their money!!!!!
On March 3rd, 2015, 8209 changed the rating from negative to positive and added the following:

I want to change my rating from negative to positive. I received an email from Angela of customer service and we worked out a positive solution. Thanks Angela for restoring my faith in your company. I have been a member for many years. Thanks again.
Company representative comment on March 3, 2015:
On Mar 3, 2015 10:53 AM, Park Seed Company (aka Park\'s Gardens) responded with:

We sorry to hear you are dissatisfied with our service. We would like to hear about your situation. Would you please provide us with your name, address, order # , and phone number and we will gladly work with you toward some sort of resolution in this situation.


Angela D
Park Seed Sale Associate
adavenport@parkseed.com

Negative bduncan8
Campbell, CA
(1 review)
February 28, 2015
Posted on February 27, 2015, updated February 28, 2015
I can\'t comment on the quality of the seeds or plants yet, but the communication and shipping is terrible. I placed my first order over a month ago and when I still have not received the product or even an email about it\'s status I call to find out one of the items is on back order. This is funny because it showed as available when I ordered it and was still showing as available at this time. Since I did not want to waste more growing time I cancel the order and make a new order for varieties I was to confirm are available. So the expected ship date is 3 days later, not sure why it would take that long, but OK. Now we are 3 days past that expected ship and still nothing on it\'s way and no communication on the status. The expected ship date still says 3 days ago! Even at the dawn of the Internet I don\'t think I\'ve experienced such a poor shipping and communication process.
On February 28th, 2015, bduncan8 added the following:

These guys are really screwed up. I called customer service today to find out why my order has not shipped and they said an item is on back order and was supposed to arrive last week. This comes after I had confirmed with them that everything was in stock last week. To further show the incompetent practices, I was told the item may arrive to their factory today, and if it did, it would be two weeks before it is ready to ship. So I have just cancelled my second order and definitely won't be giving them a third chance.
Company representative comment on April 6, 2015:
On Mar 3, 2015 10:51 AM, Park Seed Company (aka Park\\\'s Gardens) responded with:

We have reviewed your posting on Dave\'s Garden Watchdog website. We want to resolve the problem but are unable to locate your order with the partial email address provided by the site. Please forward your order number or complete billing address (including zip code), and any other pertinent information to assist you. We want to help. We at Park Seed would like to make your experience better. I would like to review your account so that I may bring a better resolution to your issue.

Angela D
Park Seed Sale Associate
adavenport@parkseed.com


On Apr 6, 2015 2:59 PM, Park Seed Company (aka Park\'s Gardens) added:

We haven’t heard from you and would still like to assist you. Please email me so that I may help you with this situation.

Angela D
Park Seed Sale Associate
adavenport@parkseed.com

Positive jimbarg
Blairstown, NJ
(7 reviews)
February 13, 2015
Posted on March 21, 2013, updated February 13, 2015
Posted on February 23, 2011, updated March 21, 2013
I don\'t understand why there are so many negatives on Park Seed. I have been ordering from them for years (literally for the past thirty years!), and have never had a complaint about service, speed, or quality. Everything I\'ve ordered from them has germinated and grown beyond expectations, and never have I received a \'bum order\' with seeds that didn\'t germinate or perform as described. I recently placed my annual spring seed order with them, and the entire order was filled and shipped to me within a week. No substitutions, no backorders. While, in the past, there have been occasions where my order was separated into several shipments with backorders (I\'ll add that there was never an extra shipping charge), this was not the case this year. Overall, dealing with Park Seed has always been a pleasurable and reliable experience, their products have proven to be of quality, and I\'ll continue to shop with them in the future.
On March 20th, 2013, jimbarg added the following:

Again, here in 2013, and I have NO complaints about Park Seed. I placed a large order and it was shipped, complete, in a reasonable amount of time, Much of the \"early indoors\" starts are doing great. Excellent germination. I have no complaints with Park at all.
On February 13th, 2015, jimbarg added the following:

Once again, Park came through for me...I placed an order on Sunday night and received the ENTIRE order, with no backorders, on Thursday. Park is really getting its shipping house in order. Their prices are reasonable for most seed items, too (unlike a few other big names!). And, they offered free shipping on my $75 order and a 20% discount to boot! I will continue to use Park for all the seed varieties I need which they carry (and their selection is HUGE). I still don't see why there are so many negatives posted for Park...they have been nothing but good, reliable, and of highest quality for many many years with me.
Positive upstairsnun
Otego, NY
(3 reviews)
December 2, 2014
Since they cater to Southern growers and I garden in Zone 4, I usually order just specialty seeds from Park: fun things I can't find elsewhere. I have followed them for years, watching the Park family squabble over their inheritance, not caring that their business was the livelihood for hundreds, if not thousands of families. Where others have turned their companies over to the employees, giving them a stake in their workplace and thus a reason to care (think King Arthur Flour; Johnnies Selected Seeds), they preferred to run their company into the ground, not even updating an antiquated and less than "transparent" bookkeeping system.

Some employees have continued to care, in spite of this. A local lawyer named Donald Coggins put together a package in 2010 able to buy out in turn the bankruptcy package. We will have to wait and see the results, long term. I do see renewed pride in the catalog that arrived in yesterday's mail: not at all the same old thing. I'm happy to see that my rare Sempervivum tectorum seeds are still there: they truly have been a fancy mix, not just your grandmother's plain green plants.

I have always gotten prompt service with my orders and their seeds have always been of the freshest, often sprouting even better than advertised. My e-mails have been answered promptly and knowledgeably. I believe we will do well to support this company, giving them time to re-organize and do justice to the tradition of plant breeding that in the past was at least as good as Burpee, their foremost competitor.
Positive orangepassion
Springfield, MO (Zone 6b)
(3 reviews)
October 7, 2014
I placed an online order with Park Seed this spring (2014) - my first time ordering from this company and I was very pleased with their packaging, fast shipping and seed quality. Excellent germination on all seeds and prolific producers in the garden. Later, I received an email promotion "Free shipping on all seeds, 1 day only, no minimum order required," so I ordered several more packages of seeds I'd been wanting to grow. They arrived in 3 days and again, I got excellent germination from all of the seed except for one variety which was a cool weather vegetable I didn't expect to grow with summer coming on. I replanted those seeds in late August when the temperatures started cooling down and they're producing a nice harvest now in October.

Read the rest of the comments


Add your own comment and rating to this company

Return to the Garden Watchdog homepage

Learn how to link to this page


Overwhelmed? There's a lot to see here. Try starting at our homepage.

[ Home | About | Advertise | Media Kit | Mission | Featured Companies | Terms of Use | Tour | Rules | Privacy Policy | Cookie Policy | Contact Us ]

Back to the top

Copyright © 2000-2016 Dave's Garden, an Internet Brands company. All Rights Reserved.
 

Hope for America