melsand manchester, United Kingdom (1 review) July 1, 2017
Purchased 2 apple trees, there was a good choice of varieties and sizes including smaller trees. The site was easy to use and we received them in good condition in the post shortly afterwards. This included instructions on planting. Both trees are growing well.
MattBragg oswestry, United Kingdom (1 review) July 1, 2017
They have been very helpful when I have been deciding which varieties of blackcurrants and blackberries to buy. They answered a couple of in-depth questions about disease resistance and fruit flavour, and I have been pleased with the plants I bought - they are doing nicely. They came well packed and with planting instructions.
I recently ordered a super column apple tree which arrived quickly and in good condition. The tree is growing well and looking very healthy.
suejan Axminster , United Kingdom (1 review) June 30, 2017
We ordered 4 cordon apple trees from Chris Bowers and were very pleased with the speed of delivery and the health of the trees. They stock a wide selection of varieties and have lots of useful information on their website. We would definitely order from this company again.
A COMPANY FROM HELL - AVOID AVOID AVOID
A month ago I ordered recently two super columnar fruit trees from this company, an apple and a plum. I asked the company to ensure that they arrived here by late May because I was due to be away for a few days and rightly I wanted to ensure that they were planted up at my allotment in good time. The two trees duly arrived. I took them up to the allotment, unpacked them there - only to find that one of them had clearly been unceremoniously ripped out of the ground, then more unceremoniously plonked into a floppy small plastic pot sized bag with really miserable looking damaged roots. That was all bad enough as it was, but this small undersized very runty tree was totally infested and over-run with ants - gazillions of the creatures who were clearly making mince-meat of it pdq.
I gave this small tragic little tree the full anti-ant treatment and planted it out, watered it, nourished, and had it watered for the few days I was away by my next door allotment holder, (and she is very reliable).
It died, it was as dead as a dodo within days. By my return is was beyond death on the far side of eternity. It was just about dead on arrival, definitely in its death throes, shrivelled and horrible.
When I wrote to the company the response was that I hadn't planted it immediately, that I hadn't watered it, that it hadn't been watered while I was away. ie - this company has taken no responsibility for sending out a nearly dead ant-infested tree. When I sent a photograph, the same response. Unbelievably unpleasantly written, but clearly written with gusto and determination to talk to a customer in a pretty revolting, actually disgusting, manner. You just have to wonder that they consider this acceptable business practice
I hope this will give you, (as a potential customer of this company), a strong warning that if you buy from these people and you take up any issue with them, you may well find that you are given the shove off - this isn't even a brush off, it's clearly a well tested way of making sure you get lost.
Spare yourself your grief. - and be under no illusion that you will receive decent respectful customer service. My experience is that you may well not. I didn't and I wouldn't want you to have to waste your money, your effort, your hope and your outrage. It's not a pretty outcome.
Go buy your trees from another company. I strongly advise you to leave this one alone.
JRosemaryK Melksham, United Kingdom (1 review) May 13, 2017
I would NEVER buy from this company again and wish I had read the reviews before buying.
I bought two fruit trees. Both were very small and one had several deep scars on the very slender trunk. I complained by email about the one with the scars and the person (no name was given) said it was fine - they gave no name. It wasn't. When I said I wanted a replacement their total reply was "send it back then, no-all". No Dear x, no sorry, nothing, just that single line!.
Such a rude comment from a 'professional' company was breathtaking.
I will be returning the tree but fully expect them to say it was damaged in the post and therefore no refund is payable.
I would NEVER buy from this company again and wish I had read the reviews before buying.
dcole1 london, United Kingdom (1 review) May 12, 2017
I ordered 5 grape vines, unfortunately i made an error in the postcode. After a few weeks i emailed them as it did state deliveries would be in may. So on the 9th may i emailed and had a very abrupt and unprofessional reply to say they had emailed me. I checked my spam box and they had not replied. so i gave them the correct postcode and they replied to say we have already cancelled your order, sorry it didnt work out!!!. I have been waiting for these plants, no phone call, no lets see what we can do for you, just sorry it didnt work out! Seriously the staff need to have some training in customer service. I wont be using them again. Very annoyed.
Piggott2 Norwich, United Kingdom (1 review) April 23, 2017
Appalling customer service. When contacting them on phone regarding refund for grafted half-standard redcurrant bush, which failed and reverted to it's root stock,|I was told that I have to email them and them this person hung up the phone. It took me several emails to get a refund, as they insisted on me sending a plant back, even though I sent them a photo clearly showing that their grafted plant failed.
After I paid £11 for a postage, I emailed them again sking whether |I could get finally my refund.
This was their response:
''We already have refunded your account, pity you didn't check before pestering us again.''
Really dreadful customer service, best avoided.
ravi_k_das London, United Kingdom (1 review) September 18, 2016
I bought three apple trees from Chris Bowers' substantial collection: A Tom Putt, a Beauty of Bath and a Red Falstaff. The website contains lots of useful information regarding pollinating partners, appropriate rootstock etc. The selection is vast and they have some really interesting varieties. The trees arrived quickly, as described and well packaged. They established well in the my smallish Londdon garden and have even produced some fruit during their first season! I'm very impressed with the quality of service and will definitely order again.
lesloths Letchworth Garden City, United Kingdom (1 review) August 12, 2016
Posted on January 2, 2013, updated August 12, 2016
In February 2012 we bought 3 fruit trees - \"espalier -selected trees for training\" -2 pears and 1 greengage. These were more expensive than many of the other options advertised - curiously the website does not explain the ages of the trees on offer. Three rather small trees arrived in a reinforced paper sack with no obvious sign of how they were more suited for training than maiden trees. Then we waited 3 months before any leaves appeared - worse then waiting for the kettle to boil! We called the nursery three or four times and could never talk to anyone other than the office staff who presented a variety of rebuttals that felt like well practiced fob offs: \"wait a bit longer\" / \"have you watered them enough\" /\"did you think about getting the right varieties for cross pollination?\" - hardly the issue as no leaves had yet appeared! We did explain that we had a small orchard already and that we were experienced gardeners but this was not really listened to. Later in the summer the Old Greengage died. Having called so many times and been fobbed off we did not have the energy to complain. The two pear trees seem to have survived but we have little faith of a successful future for them as they do not appear to be very healthy and have hardly grown. It just goes to show - experienced gardeners or not - you can learn lessons. The HDRA\'s view was that the trees had not been over-wintered sufficiently. The RHS\'s view was that you should only buy trees from a reputable nursery and ideally see the trees first - Chris Bowers is not on the RHS\'s list. This company should be avoided. On August 12th, 2016, lesloths added the following:
I placed an order with http://www.johnsmarketgarden.com/ and only after placing the order did I realise that this is an offshoot of Chris Bowers. It has the same post code and in their terms and conditions it states: Chris Bowers and John Bowers are trading as
Johns Market Garden. Having had a bad experience I did not want to buy from Chris Bowers again. After placing the order I received no email confirmation. Also I have received no reply to my emails and been unable to get through on the telephone. All in all worryingly similar to my previous experience with Chris Bowers. Why would Chris Bowers want to set up "mini clones" anyway?
johnwoodfin manchester, United Kingdom (1 review) August 8, 2016
There's a very wide range of varieties to suit most conditions and requirements. The ordering process is easy and the quality of the plants I received seems to be good, and they look vigorous enough to be productive in the coming years.
miked2 Devon, United Kingdom (1 review) August 7, 2016
We were looking for bare root walnut trees, relatively late in the winter season. We hadn't dealt with Chris Bowers before, but found them online and placed an order, a but worried whether their stock levels were correct on their website. Anyway the tree arrived promptly,. well packaged, was planted out and is doing very well, better than a similar tree we ordered from another nursery. So for us a positive experience and would use Chris Bowers again.
Second time ordering from Chris Bowers and excellent service again. Damson and gooseberry this time, both arrived promptly in great condition. Handy that they use a courier service that will leave items in a safe place for you too so no signing necessary. Good response to a pre-order email as well giving advice regarding patio pots for fruit trees. The apple tree and lingonberry bush I ordered a few years back are blooming! I'd advise ordering at least 2 items per order as the postage remains the same.
klmartin Maidstone, United Kingdom (1 review) July 2, 2016
Could not be happier with the fantastic service and superb product! Prompt delivery of the apple tree ordered as a Father's Day surprise and one very pleased Dad!! Order arrived in perfect condition and is now happily planted! Many Thanks and I will be using you again!
MikeCook Orpington, United Kingdom (1 review) June 28, 2016
I chose Chris Bowers because they had the varieties I wanted, on the stocks I wanted, at the time I wanted and at a reasonable price. I placed two orders: one for two pear trees (Josepene de Malines and Beth) and one for an Oullins Golden Gage. In both cases the trees arrived promptly and in good condition. All three are growing happily in my small orchard.
ClareMarshall Newton Abbot, United Kingdom (1 review) June 26, 2016
I ordered two standard gooseberries which arrived as described -they were both the same height and shape/size which helped me achieve the desired symmetry in my plot -they were well packaged and arrived promptly -the website was easy to use .Recommended .
PinkyF London, United Kingdom (1 review) June 25, 2016
Chris Bower has been one of the most considerate and efficient online retailers I have ever ordered from.
Their after sale care is exemplary, and the products are of high quality. I believe they are the specialist in the field of gardening and I will continue to avail their services.
I thoroughly recommend them.
I was looking for an unusual fruit tree, and Bowers were the only place that had them. They responded very rapidly to an email query (on a Sunday!) and were very positive and helpful.
My following order was carried out very quickly and I received the tree in good condition - it was healthy and well packed in a large box, with padding.
The tree is now thriving and I am very happy with the service - I have used them before and will use them again.
jdklondon London, United Kingdom (1 review) June 7, 2016
Great plant selection. Easy to navigate and buy plants through the website. Efficient and timely delivery. And just the right amount of emails to keep me informed of the progress of my order. Really impressed!
ClaraCluck London, United Kingdom (1 review) June 6, 2016
We brought two fruit trees for our allotment. We're allowed to plant dwarfing varieties. We opted for the Victoria plum and a Conference pear.
They were delivered quiet quickly and in good order. We had to delay planting them in the ground as our clay soil was very wet.
They were temporarily planted in pots and then re planted once the ground had dried out.
Both trees are doing well. They're in leaf and we've even had, just a little, blossom.
I would use this company again and have been impressed so far.
I have used Chris Bowers for a number of years and always found the trees to be of good quality and the website has very helpful information.
Showmansam shrewsbury, United Kingdom (1 review) May 31, 2016
I wanted to experiment with super column trees, never having had them before. I placed my order with Chris Bowers based on price, availability of the varieties I wanted, and also the number of positive reviews I had read.
I was not disappointed. Delivery date was e-mailed promptly, and the trees arrived as promised, well packaged, and as described.
We decided to have a go at growing a greengage tree, even though we knew the site might be less than ideal, in heavy clay. To make matters worse, we had left it very late in the season to be planting bare root fruit trees (end of March). We were able to buy the particular combination of half standard and St Julien rootstock which we wanted, which was otherwise hard to find, at what seemed a very reasonable price. When it arrived, the good-sized tree didn't seem to have noticed that it had been moved, apart from a reluctance to spring back having been tied up for transportation. It burst into leaf straight away and hasn't looked back. Fingers crossed for some fruit next year.
PClackson Somerset, United Kingdom (1 review) May 28, 2016
Only nursery I could find easily that supplied a the varieties of trees I wanted as Super Columns.
Trees arrived on time and in good condition.
When issue arose with one tree not coming into leaf this spring nursery promptly replied and will send a replacement next week.
jsduncan Aberdeen, United Kingdom (1 review) May 28, 2016
Ordered 3 cordon apple trees, gooseberries and rhubarb over winter 15/16. All arrived within a couple of weeks in a strawpacked envelope.
All planted out after storage for a week (ground was frozen). Everything growing well. Very pleased.
unhappy01 Bedford, United Kingdom (1 review) May 27, 2016
Posted on May 18, 2016, updated May 27, 2016
Posted on May 3, 2016, updated May 18, 2016
paid for a grapevine on 21/04. Despite several email requests for an update to the order I received no reply. You cannot phone them because they say they will only answer email queries. Or not in my case. Very unhappy, Will try and claim my money back through charge back with my credit card company. I have now wasted 2 weeks.
I would not recommend doing business with this company.On May 18th, 2016, unhappy01 changed the rating from negative to neutral and added the following:
Eventually heard back. It seems that I missed the comment that the grapevine was currently out of stock. This is now being dispatched apparently. So my main criticism is the difficulty in getting a response to my queries. On May 27th, 2016, unhappy01 changed the rating from neutral to positive and added the following:
Now received vine and a complimentary Blueberry bush. Both in very good condition. So happy to change my rating to positive!
pierre266 Leicester, United Kingdom (1 review) May 26, 2016
In relation to a bare root Concorde Pear Tree ordered last year, delivery was very fast and any of my doubts as to if I'd been sent the correct item (a bush tree) were soon clarified by Robert's expertise. The tree was planted in February and has since come out of dormancy and growing very well indeed. Would certainly consider buying from these people again given their specialism in quality fruit trees. Thank you for the service!
Davidel Derbyshire, United Kingdom (1 review) May 26, 2016
Web site easy to navigate. Huge selection with different rootstock. Stock arrived quickly and well wrapped.
Difficult to contact by phone but reply promptly to emails
TBebbing Bath, United Kingdom (1 review) May 22, 2016
I ordered two compact supercolumnar apple trees. The arrived packed well, have been planted and are now covered with leaves. I can't wait until next year when they start producing apples (the instructions were clear that you may not get apples the first year). There were quite a lot of varieties to choose from on their website with clear descriptions, so my biggest problem was which ones to choose!
KarenandTom Berwick upon Tweed, United Kingdom (1 review) May 21, 2016
In 2005 we planted a dessert apple ‘Redsleeves’ from Chris Bowers. It is now a strong, healthy tree giving a good crop of delicious small red apples with a firm, tangy flesh. It has been such a success that in November 2015 we ordered another to go in our orchard. The new Redsleeves arrived as expected and is a good, healthy young tree which has begun to grow well.
I have just bought a walnut tree from this company. It arrived well-packaged and in excellent condition and was a more mature tree than I expected. It is a beautiful shape and seems very sturdy. I am looking forward to seeing it settle in growing in our orchard.
ben93 bexleyheath, United Kingdom (1 review) May 21, 2016
I purchased some products from this company and had healthy and very good plants and had great customer service too. I would highly recommend for the speedy delivery too.
Bryan1939 Brighton, United Kingdom (1 review) May 21, 2016
Had consistent problems with gooseberry mildew, have now removed the bushes and replaced them with resistant varieties from Chris Bowers. Delivery was quick well packed and the plants look very healthy. I am hoping for great things time will tell. Happy with my dealings with this company.
As a first time buyer of fruit trees I found the information on the website very helpful. It enabled to select trees to meet my needs (including explaining the various rootstocks used and how these impact on the size of the trees - only time will tell). My trees arrived promptly and were well packaged with straw to protect them. The most useful thing was the planting and pruning information that was emailed to me following my order. I heeled them in as instructed and later planted them where they are to grow. They seem to be quite happy and are doing well. The instructions tell me how to prune them to fan train them which is what I plan to do. My only slight disappointment was how immature the trees were on arrival. I'm not convinced they will produce any fruit for some years but again time will tell. I would definitely buy from Chris Bowers again and have recommended them to my friend.
Brought 6 blackcurrant bushes from Chris Bowers Nurseys,(2 separate orders) and the delivery was in a timely manner and the quality of bushes was good. The bushes are still only small but loaded with flowers so expect a decent crop already. Thanks Chris Bowers - Rich Bailey.
stephenbooth Nottingham, United Kingdom (1 review) May 18, 2016
We used this company for the first time recently, and we've been very happy with the result. We ordered a Worcesterberry and a Karaka Black, but had left it too late to get bare root plants. We were advised promptly by email that the pot grown plants would take a few weeks to be ready. In fact, they arrived earlier than we expected and were in very good condition. They're now planted and growing nicely. For anyone interested in growing fruit, the range on their website seems very good, with some unusual varieties hard to find anywhere else.
sibbaldi devon, United Kingdom (1 review) May 18, 2016
I ordered an Arthur Turner M25 apple tree in February and it was delivered within the planting period. It looks a very sturdy healthy young tree, which at the moment is covered in blossom. No problems with ordering and a good quality plant.
fredathepayne Lings Langley, United Kingdom (1 review) May 18, 2016
Posted on April 16, 2015, updated May 18, 2016
Super-fast service, top class stock and excellent after-sales advise. What more can I say?
A1 nursery, would definitely buy again. On May 18th, 2016, fredathepayne added the following:
Strawberry plants flourishing, lots of flowers and healthy growth,.
I am looking forward to a bumper crop - much better than wan looking plants I bought from another so-called fruit specialist nursery.
Well done Chris Bowers!
LolaCola Sussex, United Kingdom (2 reviews) March 15, 2016
INCOMPLETE ORDER : My order for three trees was incomplete and its difficult to follow up as they dont answer the phone (recorded message) - I explained in an email (and a reminder email) the trees were a gift and it was embarrassing when the package was opened to find one missing. They are refunding me, which I appreciate, but said as far as they wre concerned they packed the full order and they were no lomger sending out that variety. Either they did not believe me or they did not want to pay the postage to correct their error. I am so very disappointed as the three trees were to be a memorial gift. I think they handled the complaint badly, I don't believe they don't have any more trees of that variety in stock, and I will never buy anything from Chris Bowers again.