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The scoop on 'Growquest Growers (also dba Olive-Trees.net and Surf & Sierra Wholesale Nurseries, LLC)'

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  Company Profile  
Growquest Growers (also dba Olive-Trees.net and Surf & Sierra Wholesale Nurseries, LLC)

Mailing Address:
134 Davis Street
Santa Paula, California 93060 (United States)

Phone: (805) 921-3900

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Recent reviews:
Past month Past 6 Months Past 12 Months
Positive 0 1 3
Neutral 0 1 1
Negative 1 3 4
This company is affiliated with 1 company:This company offers a variety of gardening supplies and plants.

This company specializes in:

  Company Comment, posted on February 3, 2010:  
Growquest is a full service gardening web site supplying plant material to all locations in the United States and Canada as nursery regulations, weather and transportation allow.

We are growing and expanding our locations this year in order to reduce our customers shipping costs, transit time and improve plant quality to additional locations this year. Between March and April Growquest will have locations in the Southeast, East Coast and Vancouver, Canada.

Our payment policy is that most plant material is shipped NET 5 DAYS from arrival to you and the shipping is billed to your credit card through FedEx and UPS. After you accept (you may return the goods should not like them) the products from us, you need to mail a check, money order or sterling to us.

Special orders, hard to obtain or large orders may require a deposit with the balance paid after arrival of the product. Orders can also ship in partial amounts and payment be made as items are received by you.

In regards to larger plants and speaking from own faults over the years, I myself cannot see why anybody should pre pay for orders of more than they feel comfortable with. If you have second guesses about how much you are paying or who you are paying too, buy and have them send a couple of items and then reorder from them, and that includes me.

There are plenty of plants in the nursery industry and with very few exceptions to small group of plant material should ever believe that "you need to get them now before we run out." A select amount of Olive trees and the Green Romantica Rose are they few that come to mind.

Check each profile on the Garden Watchdog prior to buying large plants. Try to keep an open mind since, as with my mine, there are huge amount of false or misplaced postings. If in doubt ask for vendor to let you order the plant and then let them know you will pay after arrival. If the vendor is sending great plants and packing their plants well they should have no problem with your request.

We provide competitive quotes and bids for larger orders. If you DO NOT WANT TO ENTER YOUR CREDIT CARD simply choose to select the function FAX / MAIL ORDER and then proceed to check out.

We usually have a 10 to 14 days backlog with larger plants. Bare root roses are shipped according to the planting season in your region unless othewise directed by you.

I wish all a great 2010 gardening season and encourage any accurate comment here. Be sure that you can substantiate any negative comment because I will seek a legal remedy should there be anything in it you cannot prove to be true.

Chris Gilcrest
Growquest

  Feedback History and Summary  
115 positives
27 neutrals
276 negatives

Comments:

Displaying the 50 most recent comments:

RatingAuthorContent
Negative treeplanter55
Silver City, NM
(1 review)
September 26, 2014
BEWARE! Unprofessional, endless delays, bad communication, payment issues, and to top it off, attitude from the seller. I had to file a paypal dispute to get out of this nightmare. Look elsewhere.
Neutral Roselover2
Bridgewater, CT
(1 review)
September 2, 2014
I chose a neutral rating because it is the average of positive and negative. The negative first (which is livable) and then the positive.

Business in general runs on delivery commitments made and delivered. Over several weeks, Chris committed to send out the plant I ordered "by the end of today" and several times in a row, nothing was actually done to ship the plant...along with no notification that it wasn't being shipped. As a result, I felt wary and uncertain.

Now the positive. The plant (it was a delicate one), arrived on the third try - from California to Connecticut. It is just beautiful. Amazingly carefully packed, in a very sturdy wood container...not a tiny branch bent or broken. The plant was also very well selected and was a specimen of the quality that I would have picked out myself.

In the end, after weeks of uncertainty...I am delighted with the plant's quality and price.
Positive fjnz
Fullerton
United States
(1 review)
August 12, 2014
Wow! Chris has delivered a total of 4 trees in the past few months. My first impression was how fast he delivered the first tree. It was a LAMB HASS and this tree is now full of new avocados. The tree came, he helped me plant it (im a novice), and within 15 minutes we had the whole thing done. This guy knows his stuff. He showed me how the experts care and grow their trees....So I call Chris on a Tuesday and told him I was off the next day. I told him what I wanted and within a second he KNEW what would work best in my location (considering my soil type). He showed up the next day...All my other trees (Hass avocado/ Newly Improved Meyer Lemon/ Cara Cara Orange) arrived and Chris helped out again. He actually cares and wants his customers to enjoy the whole process...Looking forward to more trees from you Chris...Good stuff bro!...

Frank
Negative Jengab
Novato, CA
(1 review)
June 14, 2014
so much negativity and I stood up for this dude, seemed ok to me but then it came to delivery.



for my brothers birthday a del from one area of CA to another, promised the week of his birthday, nothing.



three emails sent, no reply.



emails before order sharp and aggressive and I still didn't understand because links were to web pages that didn't quite work and I couldn't roll down through. He was a bit rude 'if you had looked at', If you had bothered to read' etc. I had explained I couldn't cos his page was a bit out of whack. But I still trusted him, thought just less tetchy and more a garden person



other links sent me to unresolved server errors.



Sad cos my bro pretty reknowned in his field, coulda won a lot of kudos, but hurt me, and disappointed, and now, well, , coulda done him some good. He blew it.
Negative Windchyme
Stockton, CA
(7 reviews)
June 1, 2014
Posted on June 23, 2005, updated June 1, 2014
I ordered a 10 lb container of Sluggo, as I am being overun by snails and slugs, from Growquest. On their website they show the nice neat containers of Sluggo and the sizes available much like any other website selling Sluggo. They charge my card right away. Then nothing for several weeks. I go to their website and find out the wife is supposedly ill and send a polite email sending my condolences and inquiring when I might be able to expect this order. No harm, no foul, life happens sometimes out of our control.

I recieved the order today. Well I think, sort of- maybe. What I got was a dirty, old, white, completely unmarked bucket with all kinds of stuff ( including what looks like droplets of congealed urine- maybe from a dog) all over the outside with these pasta looking grainy things about halfway filling it and the top of the bucket doesn't seal firmly enough that an animal or child couldn't get into it, just a flimsy light plastic lid (like you would use on cheap storage containers in the fridge) being held on with packing tape.

I don't know if this is actually Sluggo as I have never used snail bait of any kind before. This COULD be anything, including something that will harm my plants if I spread it around my plants (which is what I would do to get the snails and slugs), I don't know if this is safe in case my kids touch it, I don't know if this is safe in case the stupid rescue dog knocks it over, spills it because the lid is flimsy and eats it. Are they sure what it is or did they yank it out of a room of buckets half filled with misc gardening supplies and mixtures? And if they are sure it is Sluggo then why did they take it out of the sealed package to do this to it? And if there is a good reason why it was not in it's original packaging then why was it not put into a clean safe container with the info that is contained on the original label and other instructions and labeled on the container itself what it is?. Isn't it illegal to sell stuff like this without all the info and without labeling?

When I ordered like everyone else would, I expected a new sealed package of what I ordered. That way I know what it is and that it is probably fresh enough to be effective. I didn't pay nearly over $25 for what appears to be somebody's leftovers from their back shed.

I emailed- this afternoon- nothing yet. I tried calling but of course you can't get ahold of anyone in the office or in the field and I have requested a call back- They had hours and hours to call me back and no call. Considering the rating this company already has- I am posting this.

They may eventually make this particular situation right- I would hope so. This evaluation/feedback still stands regardless (though I will be fair and post if they make it right and exactly what they did to make it right). There are serious issues going on when a business let alone an owner would let something like this be boxed (or give the employees the idea that this would be acceptable practice), let alone through their door as a filled order that someone would accept. I am frankly absolutely floored by such behavior. Any nursery I have ever been to would FIRE an employee on the spot for sending or attempting to send something like this. I will NEVER EVER shop there again- If this is an example of what they consider an acceptable quality order then I hate to see what their plants are like and am not interested in finding out on my dime.

I wish my experience had been more positive but I am sitting here feeling used and scammed and cheated and not knowing what I should do with this stuff- use it and take a risk? or toss it in the garbage as that is exactly what it looks like. Just what I needed- more negativity in my life. Thanks a bunch growquest.

Paula Shepard
Stockton, California
On June 23rd, 2005, Windchyme added the following:

Oh lordy, people should really go through and read each and every entry. It becomes clear that this owner will lie. There are several posts that came from the business pretending to be satisfied customers that the webmaster caught and identified as such- how many more slipped by. The owner admitted to posting these. When people say this business makes unending excuses all one has to do is read through and you see it for yourself.

As far as I am concerned they have 2 weeks to refund my money (7-7-05) all of it including shipping or I will call the Visalia BBB, I will file for internet fraud, and I will have my credit card company do a charge back in order to get my money. If they want this bucket of whatever they sent me they can send someone over to pick it up and send it off to them as this is clearly not what I ordered and I am not responsible for getting something I didn't order. Further I will investigate the legality of shipping this stuff unlabeled and if appropriate file a complaint on that as well.

I don't want excuses as to why this was sent or how or a story to get my pity about how the wife is sick. I frankly won't believe a syllable that would come out of the mouth of anyone affiliated with this company. Failing to ship a plant could possibly be explained away as a simple mistake, shipping a bucket such as the one I recieved is no slipup. Boy am I ticked off.
On June 23rd, 2005, Windchyme added the following:

Email just now from this person...

"It is not left overs, that is most absurd statement I have heard. We buy in bulk and pack in the containers. If you want a shiny package we can adjust the price upwards and send you a nice shiny package. "

Or you could specify that one is buying in bulk and will be shipped in various different containers and has a lower price (if it is in fact lower) because of this- people could live with that. Boy I see what others are saying about you- you just don’t care. If this is in fact true what a nasty ramshackle way to run and portray your business.

On June 23rd, 2005, Windchyme added the following:

I am going to attempt to post some pictures here since he is accusing me of posting lies.-

Photo of what I am describing can be found at-

http://www.windchyme.com/Images/Garden/Growquest.htm

Just copy and paste that into another browser window. Would you like to pull this out a box expecting a new sealed package?
On June 24th, 2005, Windchyme added the following:

After many attempts to get me to argue, playing the pity card,making fun of and otherwise casting aspersions on my character, playing the hard workin man card and general mudslinging when I wouldn't go any of those places and none of those buttons worked, it appears that I have been refunded all that I payed him including shipping. It usually takes a couple days to clear into my bank account so I will watch for it to clear. Reccomendation for others dealing with him- Refuse to join him in the pre adolescent activities.

He has threatened to sue me for telling my experience here. That's fine as my sister is a lawyer. But he ought to know one thing- before you can prevail in a slander or libel lawsuit you have to be able to prove that the person maliciously LIED in an attempt to cause you harm and that none of what they said was true.That's going to be really hard considering I can prove every last word of what I put forward as material fact. And I can personally assure you all that what I put forward as my opinion is in fact exactly my true opinion (grin)- anyone think it wasn't? Will post again when the money clears or I have more antics to add.
On June 28th, 2005, Windchyme added the following:

The refund has now cleared my account. Thank you Growquest for a rotten experience, thank you for my money back.

Beware: This person made fun of a disability I was born with, then of me in general then wanted me to feel sorry that his wife is sick in the hospital. He reminded me of a 10 year old bully on the playground. He was rude, and obnoxious and ended with threatening to sue me for stating my experiences and opinions about that here in an attempt to frighten me (didn't work). In my opinion people would do better to avoid this train wreck of a business completely and save themselves a bunch of grief.

On June 1st, 2014, Windchyme added the following:

Can't believe this guy is still in business...view the following
recieved from the people that was nailing this guy to the wall and trying to protect customers...Fri, January 27, 2006
12:53 PM

PHILLIP J. CLINE
District Attorney & Public Administrator
DISTRICT ATTORNEY
County of Tulare


County Civic Center
221 S. Mooney Blvd., Rm 224
Visalia, California 93291 4593
(559) 733 6411
FAX (559) 730 2658

Press Release

On 01-26-06, Investigators of the Tulare County District Attorney ’s Office in cooperation with the Central California Better Business Bureau, and the Federal Trade Commission served search warrants at the residence and business of a Visalia resident, Christopher Morgan Gilcrest, age 41.

As a result of a six-month investigation, investigators discovered over 100 consumer complaints against the Internet businesses known as; “Growquest”, “ABP Growquest”, and “A Better Plant Grower,” for theft and fraud. It was learned that a warehouse, located at 446 W. Prosperity, and a residence located in the 1000 block of S. Kent Ct. were the computer bases of this operation. Investigators contacted consumers and businesses across the nation and discovered that the suspect, Gilcrest, and his business staff would take credit card orders of roses, ladybugs, and citrus trees and fail to provide the products to the consumers.

Businesses with losses to Grow Quest were identified as rose growers and distributors. Investigators discovered that Gilcrest ordered large amounts of rose plant products from distributors and did not pay for those materials. Dave Austin Roses LTD, England, Performance Nursery, Redondo Beach, Weeks Roses, Upland, California, and locally, Luis Nursery, were among the affected parties.

During this investigation, it was discovered that Gilcrest employed individuals to assist in manual labor and other services without providing workers compensation insurance or tax withholdings for his employees.
During the service of the Search Warrants, Gilcrest was arrested for Grand Theft, False Pretenses, and failure to provide insurance. During the search, Investigators seized five computers and components, bank records, business records, ledgers and documented the existence of numerous plant materials in Gilcrest’s possession.

Investigators attempted to assist the injured businesses by allowing victims to view the unpaid for roses. As a result, investigators were able to return, to Performance Nursery, approximately 400 plants, valued at $8,000.00.

Gilcrest was transported and booked into Tulare County Jail this afternoon for the listed charges. Bail has been set at $25,000.00.

Any business representative or consumer, who has not been previously contacted about this business, is asked to submit your complaint to the Special Investigations Bureau at the telephone number of (559) 733-6600.

For additional information, Tulare County District Attorney’s Office
Contact: ADA Don Gallian- (559) 733 6411.
Positive yodamainecoon
Costa Mesa, CA
(1 review)
March 12, 2014
I was searching for the perfect pair of Swan Hill Olive Trees and found Growquest listed as a vendor, the nursery was in good company with well known and highly credited nurseries.
I contacted Chris Gilcrest, the owner, and we made arrangements to meet at a tree farm in the Fillmore area. He mainly sells fruiting olives, which wasn't what I was looking for, so he took me to the farms that do sell Swans. I was so impressed at his generosity, he spent a lot of time with me knowing there may be no financial reward. He is extremely knowledgeable about olive trees and has a great eye for picking out winners, plus he was full of information regarding the planting, care and feeding of the trees. It was such a pleasure to work with someone so kind and generous, still can't believe my luck in meeting him!
Positive mmeppster
East La Mirada, CA
(1 review)
January 29, 2014
I ordered a 24" box lamb hass from Chris and had nothing but a good experience. These trees looked really healthy and had fruit on them at the time of delivery. He showed up on time, answered all of my questions and i hope to do more business with Growquest in the future.
Negative jhprince
Norfolk, VA
(4 reviews)
December 6, 2013
Posted on December 5, 2013, updated December 6, 2013
Posted on December 5, 2013, updated December 5, 2013
Posted on December 3, 2013, updated December 5, 2013
Posted on December 3, 2013, updated December 3, 2013
Much delayed writing this. Do NOT do business with this company. I placed an order a few years ago with Gilchrest for a Satsuma tree. He called me to confirm the order, and in utterly surly tone went on to patronize me about how I should appreciate plants. (Is this a California thing??) He also alluded to his drug use. I then became very unsure about my order. A few months later I called the local police department, and to make long story short was told that they could not shut him down and that he had to make a living some kind of way. !!! I was completely dumbfounded. I will never do business with California again (after having other problems with plant retailers there 5 years prior, with their sanctimonious, holier-than-thou attitude. Now I hear, gleefully, the over-priced Monrovia growers are suffering badly from this mentality.) Stick with the Southeastern US citrus and nursery growers -they are impeccably honest and do what they say they are going to do.
On December 3rd, 2013, jhprince added the following:

Oh, and because so many reviewers never have received their product ordered from this crook, as did I, I forgot to mention that I never received mine in the original post. And never received a refund.
On December 5th, 2013, jhprince added the following:

And Gilchrest just emailed me today, Dec 5th, 2013, to say to all the posts that were made about him here: "I can tell you... nothing positive will result, 90% piffle and 10% fact.". For 274 posts of negative comments here, another 80 on another online post (Yelp) he says they are mostly false. This guy is a consummate thief and liar, and doesn't know up from down anymore.

On December 5th, 2013, jhprince added the following:

Just heard back from him I assume another careless phrase of his "enjoy your time", I assume to mean trying to get my money back. DO NOT DO BUSINESS WITH THIS GUY.
On December 6th, 2013, jhprince added the following:

It is rather telling about the State and local authorities of California that they allow this business to go on, and continue to incur problems that could be avoided.
Positive BowtieFan
Covina, CA
(1 review)
October 1, 2013
I did a search on the web for Avocado trees. I was interested in purchasing a Hass to replace my dying 50 or so year old tree. Growquest was one of the sites that came up. After reading the info on their site I decided to order a couple 5 gallon container Hass trees.

Chris emailed me back to say he could provide me with a single 15 gallon tree for the price that I was going to pay for the two trees. After considering it for a minute, I decided to go with the larger single bigger tree.

Chris said he would deliver it in a few days, on the weekend. I was excited that it would be here so soon. Ah, sad story, he called me on Saturday and informed me that he had injured his back delivering trees and would not be able to deliver it that weekend. As there really isn't any big hurry to plant the tree, it was no big deal that it wasn't there that weekend. A week or so later he delivered the tree. WOW! what a nice beautiful tree. While Chris was delivering it, he mentioned that I might be interested in also purchasing a "Reed" tree. He explained that the Reed produces opposite the Hass. Chris delivered the tree with no "delivery" charges.

After considering the purchase of the "Reed", I emailed Chris to order a 15 gallon tree. He dropped it off about a week later, while I was at work, and left me instructions on where to send the check.

The "Reed" tree was close to 8 feet tall! The foliage was lush, and the color was a very vibrant green. I was extremely pleased with both of my trees and sent an email to Chris immediately stating my satisfaction.

The weather here in So Cal has been extremely warm this year. The temps have been very close to 90 for the weeks that I purchased the trees. I planted both of these trees within a few days of receiving them. The first tree, never lost a "growth" beat, the small leaves are still thriving, and new growth is evident. The second tree has only been in the ground a few days, but does not seem to be suffering any issues from the transportation or the planting. The second tree, the Reed, even had an avocado on it, unfortunately, I knocked it of while I was planting it. I was so upset.

Chris did not charge me anything to deliver the trees, and just "dropped" off the second tree, over a hundred dollars worth, without so much as a "physical" order, I had only emailed him that I wanted one.

I am perfectly happy with my trees, and Chris's service!

Thanks Chris, great job!

I would definitely recommend your trees and service.

Jef,
Covina, CA
Positive MarcusAllen
Torrance, CA
(1 review)
October 1, 2013
I placed an order on line from grow quest for three avocado trees with shipping. I received an e-male a couple of days later confirming my order and to my delight, informing me that the shipping would be much less than quoted. Delivery was one week after initially planned but was explained prior in an e-male so no big deal. The trees arrived in excellent condition containing more than 6 large avocados each. As a bonus, one of the trees came as a 15 gallon instead of a 7 gallon at no additional charge. Chris called the day before delivery and then again the day of in order to accommodate my schedule and drop off requirements. He arrived on time, was very nice, took time to talk about different avocado trees and the planting and their care. My credit card was never charged, he gave me the option of paying with check or pay-pal. A few days after delivery, Chris sent me some links in regards to care and planting and also reminding me to water daily while the trees were still in pots. I will definitely buy from him again. Thanks Chris.
Positive gal2014
Sun City, CA
(1 review)
September 29, 2013
I wanted to plant several varieties of Avocado Trees in my backyard so I went to local Nurseries but they had limited types of Avocado Trees and most of them in poor condition.

Because the local nurseries did not have healthy Avocado Trees, I browsed the web looking for Avocado Trees to buy online. Fortunate for me Growquest came out of the many hits.

I ordered 24” box Lamb Hass, and 15 gallons Sir Prize, Bacon, Pinkerton, and Hass.

Soon after, Chris contacted me and explained the types of Avocado Trees he has.

Since it was late August and the weather was really hot, he advised me to wait two or three weeks for the weather to cool down. And just like clock work, he delivered the trees on September 20. The trees are in great condition and the ones in fruit season have fruit on them.

Chris is very professional and explained to me planting and caring for the Avocado Trees. I am very satisfied with Chris and will do business him again. Growquest is the place to get healthy and variety of Avocado Trees.
Positive CasseyCA
West Hollywood, CA
(1 review)
September 27, 2013
We are newbies and were looking for a Meyer's Lemon. We initially found Chris from his YouTube tutorials on planting lemon trees in pots. It was refreshing to find his simple to understand and easy to follow instructions on how to plant a sustainable 15 gallon tree in a pot. We called (it can take a day or two for him to get back to you but worth the wait) and ordered a 15 gallon Meyer's Lemon that he delivered, planted, and trimmed for us. The experience was second to none. We highly recommend him. The tree was gorgeous, far superior to anything we saw in our local nurseries. The good ones are worth the wait.
Positive DATFL
Hillsboro Beach, FL
(1 review)
September 16, 2013
I was interested in buying 2 California Hass avocado trees, 15 gallon size and have them shipped to Florida. I searched the web and contacted a few nurseries. No one was willing to fullfill this order. I then found Growquest. Growquest was the only nursery I could find willing to ship #15 trees to Florida. Chris at Growquest was very knowledgeable about his product and answered all the questions I had. (and I asked a bunch). My trees were crated perfectly to protect them during shipment and they were the exact trees I was looking for. I also liked that Chris sent me a video of my exact trees before they were shipped. I am happy with my overall experience buying from Growquest and would certainly buy from this company again.
Negative tom_pixel
Asheville, NC
(3 reviews)
July 5, 2013
Early in the spring of 2013, I was looking for a particular Rose , Ah found a seller " GrowQuest". I place an order only to never hear anything .I called the Fone # , only to hear a bunch of gibberish ramblings that went on and on . I then sent e mail inquiring about the order . I then rc'd an Order confirmation and #. Time went by , nothing , so started e mailing and rc'd a note back " you still want the rose ?" well sure where do I submit payment with pay pal etc ? Response was " will call you back".
This went back and forth numerous times with never a definitive answer .
The last time I heard anything from this outfit , was on 06/14/2013 which stated "I have the information I need to ship the plant. I am clearing out a backlog of orders, it will leave in the next few days"
This outfit is terrible and must be run from some dark alley .

At least there was never any $$ exchanged. I will wait til spring of next year and order early from Jackson~, as they had some early in the year but I was tooo late in ordering.

I doubt that I will ever hear thing more from this Grow Quest outfit - which is fine with me and would advise others "stay away far a ya can"

Positive meadrocks
Long Beach, CA
(1 review)
June 17, 2013
I emailed Growquest with questions about avocado trees, I wanted to buy 2 for 2 locations. I described the locations & Chris suggested a Reed & a Lamb Hass. We agreed on COD payment. About a week later the 2 trees were delivered. I wasn't there for the delivery but he dropped them off anyway. The trees appear to be healthy, quality trees, both have small fruit on them. I'm happy with the product. The following day I mailed him a check. Many of the negative reviews of him seem to be about prepayment & not receiving product. I suggest to avoid these problems deal with Growquest on a COD basis, as I did and I feel you'll be happy with the results.
Positive laurievdb
Laguna Niguel, CA
(1 review)
June 16, 2013
We would recommend Growquest!!!

We live in in CA and had been trying to find a Magnolia Soulangeana for months... But with our States agriculture laws and the cemetery's size requirements it was proving a nearly impossible task.

We saw a Growquest video on YouTube and immediately contacted Chris. We explained to Chris that our Son had been killed; while traveling home from work, on his motorcycle earlier this year. My husband had seen one of these trees and it was our sincere desire to have one planted by a bench next to our Son's final resting place.

We had originally hoped for a standard, but Chris managed to secure a "low branching" Magnolia Soulangeana instead. Chris then personally delivered this beautiful 7' (24x24) tree to the cemetery and even oversaw & assisted with the transplanting of the tree. Chris didn't even ask us to pay for the tree or anything, until he delivered it and we approved it.
Positive mel3
Los Angeles, CA
(1 review)
June 5, 2013
I watched Growquest videos online and Chris reminded me of Huell Howser...approachable and knowlegable. I called Growquest and left a message for an avocado tree, then sent an email. Within a week I spoke with Chris on the phone and was pleased with what he had to say. I told him I'd think about what I wanted and get back to him. I took another week before I could get him on the phone to order the tree. He said he'd be out on Saturday to bring the tree and lady bugs for my daughter. Saturday morning we got ready for out tree delivery and then I received an email from Chris saying he was running behind and he couldn't make it until the next day at 10am. He arrived Sunday with a beautiful Hass tree and lady bugs. We were thrilled to have Chris in our yard as we have a good size garden and had lots of questions about the best appoach for our veggies. When we are ready I look forward to ordering another tree from Chris.
Negative nmendell
Sherman, CT
(1 review)
May 29, 2013
FRAUDULENT WEBSITE – THEIF – STAY AWAY!
DO NOT BUY ANYTHING FROM CHRISTOPHER MORGAN GILCREST – AKA CHRIS GILCREST -AKA GROWQUEST

Growquest and its owner Christopher Morgan Gilcrest aka Chris Gilcrest are fraudsters pure and simple. We placed an order of more than 30 rose bushes, only after an email exchange to confirm his ability to fill the order, he offered a discount for a check, which we then mailed. The check was cashed upon receipt and endorsed by “Heather Andrews” It was NOT endorsed by any business. After time had passed we began emailing asking for tracking information – ZERO RESPONSE – Daily emails from us asking the status, then a reply saying it shipped and daily emails did not help – we received four plants ordered and a mystery plant, Chris claimed was a gift (Yes a gift that cost us over $500) – he claimed the rest would be shipped within a few days, that was a month ago – back to the daily emails asking for details of the shipments – no response – then a marketing/spam message claiming all outstanding orders would be shipped as he was getting in a large shipment – big surprise – NO EMAILs – No Tracking Detail – and NO SHIPMENTS – no replies to any email – the phone number he provided are all burn phones with the exception of his toll-free number which is just an ultra-annoying rambling that gets you nowhere. We demanded a refund after missing most our planting season – NO REPLY – We’ve now filed police reports locally and in California. There is no business, there is no nursery – he is a middleman sometimes at best and very deceitful. Though we’d love the flowers ordered to arrive – we now would settle for a refund, alas assuming the best at this point all we can do is warn everyone else to stay away. If you’ve been unfortunate enough to do business with him, file police reports, though each order on its own is small the sum of the parts is huge and amounts to Mail Fraud, Grand Larceny and a few other criminal charges will inevitably land this man in prison, which he most definitely deserves.
Negative Forrestbear
Shelby Forest, TN
United States
(1 review)
May 28, 2013
I purchased four Albrequina olive trees from Chris Gilcrest and paid by check per Gilcrest saying he did not take credit cards except on the shipping cost for total $131.89 on 2/7/2013. One tree died days after arrival. I emailed Gilcrest many times concerning the dead tree, sent a jpg of dead tree per his request, and he promised to replace the tree. Then his emails went cold. Filed complaint with BBB Santa Barbara on 5/5/2015 asking for refund of $32.97 for the dead tree, then Gilcrest finally responds on 5/6/2013 with a "yes" to my email asking for a refund or a replacement, so that answer does not tell me anything. Gilcrest does not respond to BBB, so the case is closed with a three-year "bad" rating for Growquest. Filed a complaint with FBI division of internet fraud. This scam business needs to be shut down! Buyer Beware!
Positive Joeyfornow
Lake Hamilton, AR (Zone 7a)
(1 review)
May 21, 2013
I was looking for a particular rose (Black Bacarra) and was unable to find one anywhere except at Growquest. I was very leery of purchasing from them because of some of the reviews here on Dave's Garden. I decided to give them a try. I ordered my rose and got an email confirmation right away. The rose took about 12 days to arrive and I admit I was getting worried. I want to note though that my concern was because I really wanted this rose. Their website says not to pay until the rose is received and believed to be ok so I was out nothing. I sent an email to inquire and got a email back asking for a review of their service. A day or so later the rose arrived. It was definitely alive and may not have been the most robust looking plant but it is a bare root and the largest budding canes that it had were white! I had never seen that before but we took care of the bush as they told us and it began to green up and grow after a few days. It is now looking great, has many new leaves and its first tiny bud. We are really happy with the bush and are sending in a check. Thank you, Growquest! I would definitely order from them again.
Negative jrevell
Urbana, IL
(1 review)
May 20, 2013
Ordered a rose in early May. He was quick to respondwith an invoice with shipping charges and instructions to send a check. Mailed check and it was cashed right away by company. Rose was not revieved. When I emailed and inquired about the status, he sent me another invoice with additional $5 for shipping. Inquired what was going on, never received an response, tried calling and got a long babbling answering machine with no way to leave a message or reach Chris. One month later still no rose, I guess I should have researched this company further, if I had I would have seen all the negative complains about him and would never have ordered. I don't expect to receive either a retund or the rose I ordered from them. Growquest is a rip-off--DO NOT ORDER FROM THEM!!!!
Positive jeepstergrower
Thousand Oaks, CA
(1 review)
May 18, 2013
Posted on April 26, 2013, updated May 18, 2013
Hello, I contacted Chris Gilcrest, Growquest, regarding my interest in purchasing three pistachio trees. Chris came to my house with three very mature pistachio trees that were way larger then i expected. He not only delivered them to my house for no charge, but he walked through my backyard and gave me his advice regarding all my other fruit tree that were recently planted. He spent about an hour and a half giving me ideas and helped save two of my fruit trees. Chris also gave me information on where to plant the trees, where to get soil and what to use in fertilizing the trees.

A month or two later i purchased two avocado trees from Chris. Again the trees were very well priced and showed up much larger then i ever expected. I previously purchased two avocado trees from Barron brothers in camarillo, ca. They were substantially smaller and died. They gave me crap info in taking care of the trees and clearly wanted me to make the purchase and get out the door. When chris brought the avocado trees he also gave me two tango Mandarin trees for free. I have to say i have never seen a grower be so generous. No grower does that.

I know chris has gotten a lot of negative reviews, but he has been incredible for me and my family. The trees that he has provided us are way beyond what i expected. ,About a year ago, i purchased blueberry bushes from a place in new jersey called Dameco Farms. When the bushes arrived they died days later. I was so angry and the owner basically told me to F off. So i know when you order something online you are taking a chance. The owner from Dameco Farms, said to me that if i can get trees from a local grower then i am a fool to buy on line. He said you are always taking a chance when you purcahse on line and the plants/trees are delivered. This was a $100 lesson that i learned.
If you are able to have chris delivery your trees to your house, you will be very happy. I will always do business with chris Gilcrest in the future.
thanks chris for all the advise, incredible trees and professionalism.
steve

On May 18th, 2013, jeepstergrower added the following:

I just placed an additional order with Chris for a Pistachio tree and a blueberry bush. Chris delivered the Pistachio tree (it had numerous large clusters of pistachio's) and the blueberry bush (the blueberry bush was a large bush and was covered in very large blueberries.) Chris also gave me a free beautiful rose bush. I told Chris that it was my son's birthday and he brought two large bags of ladybugs for them. He never charged me for ladybugs or rose bush.
Chris, then gave me additional advice on how much water my fruit trees in my backyard needed. I discovered that many of my fruit trees were dropping fruit due to the lack of water.
I always appreciate the products ad advise Chris has given me. He always returns my email and always provides trees that are substantially larger than the ones the local nursery sells.
I know Chris is busy and has lots of deliveries in multiple states. But, be patient and you will be more than happy with the products and advise he provides.
Negative Gordana1958
Long Beach, CA
(1 review)
May 2, 2013
Avoid doing business with this guy, Chris. He strung me along for one month on an order for an avocado tree. He confirmed a delivery schedule time after time, and never delivered with some reason or another. I followed up by email & phone and got only lies from him.
Positive luvroses1
Mesa, AZ
(1 review)
April 30, 2013
I am very pleased with my experience. I have been searching for a Honey Dijon rose and Chris made available to me one of his four year old roses. I also ordered a Stainless Steel at the same time. Both roses came very well packed in a wood crate. Both roses arrived in bloom and have not stopped growing and blooming. Will happily use them for future purchases.
Negative JessicaEd
Arlington, WA
(1 review)
April 16, 2013
Buyer beware: I had prepaid for these roses (even forgot to deduct my "prepay" discount). Even so, they never came. The first time I emailed, I received an immediate response indicating that they would be sent in short order w/ an extra plant. I waited. Still, they never came. I sent several more emails, this time requesting a refund as I had reached the point of giving up on them and never received a response. I'll give them a week to send me a refund.
Positive ALS1950
Coto de Caza, CA
(1 review)
April 5, 2013
I have done business with Chris and Growquest for the past 7 years. I have had nothing but good experience with them. In fact, on my latest order, Chris went out of his way and found 6 roses for me to match the 40 roses we purchased from him years ago. I searched all over the country for them prior to Chris finding them for me and personally delivering them. That is service beyond compare. Chris, my wife and I thank you very much. I would recommend you without hesitation to anyone.
Positive Sammysgarden
Casas Adobes, AZ
(1 review)
March 28, 2013
I recently put an order in with Chris from Growquest for three roses. Chris told me that I could expect the roses in about one week. after 2 weeks I called Chris to tell him the roses where not delivered yet. He was very nice and explained that he was very busy but he would get them out this week. I explained that I had a family emergency and would not be home for the delivery and ask him if he could please wait till the following week. Chris did wait to send the roses till the following week. The roses are in very good condition. I,am very happy with the roses and I will definitely do business with Chris again. Thank you chris
Positive clintdiego
Poway, CA
(1 review)
March 23, 2013
I recently placed an order with Chris from Growquest. We were in contact for a few weeks prior to the deliver, he provided great direction on how to plant to the trees and optimize the growth. Although the deliver was delayed one day, I must say I am very pleased with the quality of the 5 15G Avocado trees delivered.

I'll be doing business again with Chris, and hopefully I can reap a full crop of Avocado trees this season. Thanks for the delivery Chris keep delivering a good product.
Positive b_arnold1976
High Point, NC
(1 review)
March 17, 2013
I ordered 5 roses from GrowQuest.com. I did my research and Chris had the best selection. I wanted certain roses and he had what I was looking for. Also he has some great YouTube videos. I sent my check because I wanted the best price and I knew I would not be home for a C.O.D order. This was in the winter time when I placed my order and I knew it would be awhile before my order would ship. The weather started to warm up and Chris said my order would be shipping soon. I didn’t hear back from him or get the tracking number. I got worried and saw all of the bad reviews. I e-mailed Chris my concerns. He apologized and told me the situation. He shipped my order directly and threw in an extra rose for the delay. The order arrived as promised. Minus the FireFighter rose but his picker said the quality wasn’t that great and he will find a better supplier and ship that one separate. The root systems on these roses were very nice and they looked like nice sized roses. One rose looked like it was taken out of the pot and had lots of nice soil. I’ve looked at the reviews and it sounds like sour grapes. I don’t know the story behind them but I do know that my experience was good. Chris cares about the product and the customer. He only ships when the weather is good. It says that on his site, that is the second reason I decided to order from his site. I could pay $30 plus dollars for a rose at my local nursery and I didn’t want to spend $17 for a dead rose delivered via the mail. Again I was very happy with my order. Be patient, wait for the right weather conditions, send Chris a nice e-mail and he will update you. He is a good honest guy.
Positive david5d
Venice, CA
(1 review)
March 12, 2013
I was looking for a non fruiting olive tree at a fair price and Chris came through with an attractive 36" box wilsonii, delivered and at a great price!

Positive seamsso
Corona, CA
(1 review)
March 3, 2013
I ordered 18 Floribunda rose bushes from Mr. Gilcrest about three weeks ago and he hand delivered them to my home yesterday. The roses exceeded my expectations--the plants were older than I thought they would be, had many, many strong canes and their root systems were large and healthy. The plants arrived in a moist condition. Upon arrival of the plants Mr. Gilcrest asked to see the site they would be planted on and I took him to the back yard and showed him the hillside I had prepared for their arrival. He was pleased to see the holes I had dug for the bushes were quite large and would easily handle the excellent root system the bushes had. He then showed me two methods for planting the bushes that was different than I was about to do. He planted a couple of them for me and showed me how to water them in deeply. Using his method I was able to plant all 18 bushes in under two hours. (Since I had previously prepped the holes and the 50/50 top soil and mulch combination.) He states he is going to follow up with me in April to see how the bushes are coming along. He feels they will thrive very well on the sloop and produce a mass of pink Passionate Kisses Floribunda roses year after year. I wish to thank Mr. Gilcrest for his time, teaching and labor he didn't need to do any of those extra things. He gave me excellent prices, also.
Positive shihao
Palo Alto, CA
(1 review)
February 6, 2013
I ordered 4 roses on 8/11/2012 and just took delivery on 2/2/2013.

I must say the process was confusing. I placed the order but was not being asked for any payment. I was not sure if it went through or not. Therefore, I ordered a few more from other suppliers.

On 12/31/2013, I received an email telling me that the order was being processed, and they also lowered the price and asked me if I am still interested in this order. I replied that I am still interested and was told that my order would be arriving in next week. But the order did not arrive.

On 1/24/2013, I sent an email asking about the order.

On 2/1/2013, I was contacted that my order was in and they will drop it off the same day that evening and asking me for a payment when it was delivered. I already had other commitment so I left the company a check. But no one showed up and I got another email telling me that it got too late at night and the delivery will happen the next day.

On 2/2/2013, the roses showed up in my front door and they took the check. They also thrown in a free rose. The roses look nice and healthy. Better than the ones I ordered from other online store.

Anyway, it works out ok for me. For some, it might not be acceptable and will give a neutral or even a negative.
Negative mebrann
Dove Creek, CO (Zone 5b)
(1 review)
February 5, 2013
Growquest Nursery, Christopher Morgan Gilcrest, is a total scam. Do not be fooled by their beautiful website. Mr. Gilcrest will gladly take your money. You will never, ever receive your product and you will never, ever receive your order. I ordered and paid for 3 roses, plus shipping in August, 2011. He has been dancing me around since then despite my calls and e-mails. He has finally just stopped responding to me.
Negative chrisjr
CANYON CNTRY, CA
(1 review)
August 17, 2012
Posted on August 16, 2012, updated August 17, 2012
Posted on March 13, 2012, updated August 16, 2012
Posted on March 12, 2012, updated March 13, 2012
Hello Everyone,

I can't beleive all the the negative things that I have read. My name is Chris and I just placed an order from this company for one large strong Hass Avocado tree. One hour later, I got a call from Chris (the owner), he was very professional, nice and very pleasing to deal with. Here is what he did for me. He told me that he will give me two trees one "A" and one "B" to pollinate the other. He looked up my address on the google maps, look at the google earth to see my house and backyard, zoomed in and he told me how and where to plant my two Avocado trees, what kind he will give me and what I need to do to protect them from the frost. He is sending his driver over to my house tonight to drop my two trees off including some Gypsum powder for the soil. He told me that he will give me the very best strong trees that he has so they will survive the heat and frost that I get at my house. He even offered to come over to my house later this week to paint the trunk of the tree with white latex paint to protect it.

I think Chris is very nice. I work in an industry that I come in contact with over 2,000 people a year, so I can spread the word of how Chris treats his customers and how he goes out of his way to help others.

NOTE: Once I get my product tonight, then I will write him a check, per his instruction. He saved me a bunch of money, instead of shipping the tree, he is throwing in a second tree for the price of shipping cost. Basically, my bill never went up and he is giving me more than I even asked for.

WOW, awesome, business man!! I will spread the word around to buy from Chris at GROWQUEST.COM
Chris, Love your videos, thank you!!

Customer for life,
ChrisJR

P.S. Chris, I hope all your family issues are getting better. I have read so much about it. Urg!!
I stand by you and your products. I think that some people can not ever be pleased in this world and hurt others.
On March 13th, 2012, chrisjr added the following:

UPDATE: My two trees were hand delivered last night at 6:00pm. After placing the order at Noon, I received my order just 6 hours later. I have never had a faster shipment in my life as I did with this one.

I have to say the trees look very good. They both are helathy and strong with a lot of new growth on them. The large tree is over 10 feet tall, I was shocked (in a good way) when I got it. Some nurseries sell crap and small trees for a large price plus delivery. I know, I was taken from another nursery (full refund was given).

I have to admit Chris and his team really came through for me. His driver that delivered the trees was very nice and friendly. He asked me if my trees look good enough and he even wheeled them to the backyard for me. He didnt leave until I was fully satisfied. I appreciate the speedy service and honest feedback that I was given. I will always buy more trees from them. Thanks.
On August 16th, 2012, chrisjr changed the rating from positive to negative and added the following:

You are right. Chris Gilcrest is a total fraud. He should be in jail or someone should put a stop to him. He stole my money. He is a lier, calls you names and steals from you. He even denys you ave him money. He disconnects his phones from time to time and then adds another address to his business. This LOSER, LIER, THEFT NEEDS TO BE CAUGHT AND IN JAIL. CAN ANYONE HELP???
NEVER USE GROWQUEST GROWERS AT ALL. BE CAREFUL HE HAS MANY WEBSITES OUT THERE.
WRITE TO BBB AND THE FBI LIKE I DID

I have changed my rating because the trees that Chris LOSER sold me was dieased and DIED. I had them checked out by a true professional and he told me that he didnt grow them right and used not only bad soil, but also salt in the water and killed the roots. He is a total FRUAD. He takes your money and sends you dead trees. Many people have stated that he in fact stole their money. Now the FBI is onto him. read it all online. Check out BBB. Its all there. Last night he called me 5 times cursing me out like a littel child over and over again. Then he emailed me over and over again, which I called the police, filed a report and wrote to BBB what he has done. I also called the FBI and filed a complaint. I sent the police all the emails he sent me. He is very RUDE, NASTY, UNPROFESSIONAL, LIER THEFT AND NO GOOD LOSER. HE IS NOT A MAN AT ALL, BUT A MENTAL ISSNESS CASE. Serisouly someone needs to put a stop to him. I will not be insulted at all. I am blogging everywhere. Its called freedom of speech Chris, so take that LOSER!!! He will steal your money and send you plants that will die. Good luck!!! BBB has an alert out on his company that is run from an apartment and garage. BE CAREFUL!!! Read some forums, I beleive their is a class action suit that is filed. I will jump onto that.
On August 17th, 2012, chrisjr added the following:

Chris Gilcrest is a total fraud. He should be in jail. He stole my money. He is a lier, calls you names and steals from you. He disconnects his phones from time to time and then adds another address to his business. He bounces around from place to place after he got kick out of Tulare country. Now he is in Ventura Country. This LOSER, LIER, THEIF should be in jail. Someone needs to put a stop to him.

NEVER USE GROWQUEST GROWERS AT ALL. BE CAREFUL HE HAS MANY WEBSITES OUT THERE. WRITE TO BBB AND THE FBI LIKE I DID. When you call his bluff or write something bad, he will get very mad at you, call you names and treats you like a child. Something is totally wrong with him mentally. Seriously many people have stated this.

The trees that Chris LOSER sold me were diseased and DIED. I had them checked out by a true professional. The trees he sent had too much salt, bugs and was root bound. I found out that he never grew this himself. These are knock off trees from a discount place. Basically, these trees were trashed and he sold them to me. He doesn’t even ship them to you, but throw them in an old crappy van laying down in the hot sun. He damaged these trees. It is on purpose. Check out BBB. Don’t buy from him!! HE CHARGES YOU FOR UPS SHIPPING BUT NEVER SHIPS THEM. THIS IS BAD!!!

He has many you tube videos that shows his plants, DONT believe it. Look at all of them, every video is from a different nursery. He goes around taking videos, post them on You tube as his own, which is a crime and then he sells you crap. He doesn’t sell you these trees at all. What a TOTAL JERK AND SCAM.
HIS BUSINESS IS MAINLY FROM YOU TUBE SO PLEASE DONT BUY FROM HIM AND IN FACT CHECK OUT WHAT TRUE CUSTOMER POSTS.
I KNOW HIS GAME. WHAT A TOTALL LOSER AND JERK.

I know his game well and here is the story. You can confirm everything by going to you tube and reading all the negative things about him. None of this is made up at all by me. THIS IS THE TRUTH. READ ON.

This guy is a thief big time. He has no nursery at all. He works out of a garage with an apartment. He drives around from nursery to nursery taking videos and then post them online to sell you items. His wife left him. His family is mad at him. His children, well, I won’t go into that. Recently his brother is in trouble. Chris Morgan Gilcrest has been in jail, and has to pay a fine. He was required to cease and decease order by the FBI. Now he is being investigated by the FBI and BBB. BBB also has alert out on his business and name. Please look online, you will find everything. I am not making any of this up.

He will either send you trees that will die or not send you anything at all. My job is to stop him and post whatever and whenever I can. There are many customers doing the same thing. We have the right to as freedom of speech. In fact what he is doing is breaking the law and is a federal crime, since he stole over $1,000.00 from customers. I hope he is jailed. I have called the FBI and BBB.

CHRIS LOSER GILCREST, I HOPE YOU READ THIS, LOSER. YOU KNOW ALL THIS IS TRUE. DONT DENY OR LIE. BE HONEST AND BE A MAN. YOU ACT LIKE A CHILD.
Positive knowd777
Casa Conejo, CA
(1 review)
August 17, 2012
Wow, I can't believe all the negatives.

Well, all i can do is share my very positive experience with Growquest.

I've made 3 orders for total of 4 avocado trees and am very pleased. Ironically I probably would not have ordered if I would have read all these posts but alas, I did and would not hesitate to order again.

Chris actually came by tonight personally to help me plant the last one - a 24" Sir Prize.

I now have:
Oldest to newest
Hass
Multi avocado
Lamb Hass
2 Sir Prize

These trees look so much more vibrant and healthy than the ones I've seen at Home Depot..
Chris, if you read this, thanks again and it was nice meeting your family. I pray things get better for you brother, everyone deserves a second chance.

Anyone who reads this please contact me if you have any questions.

Pat from Newbury Park
Thursday 8-26-2012
Negative karentom2174
Ingleside, TX
(1 review)
July 24, 2012
Posted on July 9, 2012, updated July 24, 2012
Posted on June 28, 2012, updated July 9, 2012
Posted on June 23, 2012, updated June 28, 2012
Posted on June 21, 2012, updated June 23, 2012
Posted on June 4, 2012, updated June 21, 2012
Posted on June 4, 2011, updated June 4, 2012
Posted on June 3, 2011, updated June 4, 2011
Like many others, I ordered, paid, and have not heard from Chris or Growquest since, except for additional invoices of varying amounts. I have filed an FBI complaint ( cybercrime and interstate fraud ), so anything I say here is a matter of public record. CHRIS: send me my money or my trees, and I will cancel the federal felony complaints.
On June 4th, 2011, karentom2174 added the following:

Chris: Have you ever heard of the " 3 strikes and you're out law? Is 50 years of your life spent behind bars worth it to you to stiff me on 2 trees?
On June 4th, 2012, karentom2174 added the following:

6/3/2012. STILL NO RESOLUTION FROM CHRIS OR GROWQUEST. Instead of name calling or further venting, I will point out that anyone who is willing to wait 14 months or more for a refund or thier order should feel free to order from Growquest. If you want customer service, adequate response time, and/or a resolution, go elsewhere.
On June 21st, 2012, karentom2174 added the following:

Chris sent me a few e mails, but still no trees or refund. WHY, CHRIS? YOU HAVE HAD MY MONEY FOR WELL OVER A YEAR< GIVE IT BACK OR SHIP MY TREES!
On June 23rd, 2012, karentom2174 added the following:

When I logged in at Growquest, I find that now they have no record of my order, even after I sent them a copy of my cancelled check with my order number on it. ( 10011987 )
On June 28th, 2012, karentom2174 added the following:

O.K. EVERYONE, GRAB A PEN AND PAPER!! CONTACT THE FBI ON E MAIL, REFERENCE INTERSTATE CYBERTHEFT COMPLAINT# 110527045956812, LEAVING YOUR NAME, ADDRESS, ( INCLUDING STATE), INVOICE # AND PARTICULARS. LET"S SEE HOW CHRIS LIKES A 50K FINE, AND 15-25 YEARS IN A FEDERAL PEN!
On July 9th, 2012, karentom2174 added the following:

HEY CHRIS: CHECK OUT YOUR KID'S VIDEOS ON YOUTUBE!! I BET THEY'RE REAL PROUD OF DAD!!
On July 24th, 2012, karentom2174 added the following:

Hey Chris: We have reported you to YouTube's legal dept. to get all of your video's banned, just like HGTV. Next up, I will format all complaints into the FBI complaint that I listed. Care to guess how many charges you'll face?
Negative scottishgent
Conroe, TX (Zone 8b)
(1 review)
July 19, 2012
Order placed 3/19/2011, for 5 bare root roses, paid this character $140 w/cashiers check, after sending him a Chase Quick Pay which he never picked up. No plants received, but several e-mails were received:

On 3/26/2011:

YOUR ORDER Has been processed & adjustments have been made based upon current market place prices, seasonal & availability issues.

One 3/30/2011:

Sorry I got married and went on my honeymoon and I have been back at work for a few days, but I am not going to be able answer you specific email because I have fallen too far behind with emails and my packing and shipping. ..........

And, on 7/28/2011:

I am contacting because I am missing a lot of records for orders from this last winter and spring.
If you made payment to Growquest for this order please E-mail back the amount of the check or electronic payment you made. Remember that I do not charge credit cards.
I am in the process of personal reorganization this summer. I am taking the this time off right not to compile a list of refunds needed.
I have a large supply of olive, citrus and avocado trees at this time if you need those plants. I am not processing new orders for roses and not shipping old orders of roses at this time due to weather.
Please get back to me ASAP so I can get compile the list of shipments and refunds needed and act on it right away.
Thank You
Chris Gilcrest
http://www.growquest.com

AKA: http://www.growquest.net
http://www.youtube.com/growquest

and the guy even has the nerve to have a page on Face Book :)!

I tried getting help from the authorities, federal and local in Santa Paula, CA; no one responded.
First bad experience with a plant or related vendor, and the last !
Filed a complaint on theripoffreport.com and an ex-employee replied and stated this guy has been doing this for years, and that he had very few actual plants in stock.
Obviously, stay way away from this character and business !
Negative REBE
Tulsa, OK
(1 review)
June 25, 2012
I HAVE BEEN ROBBED OF $262 I CAN'T AFFORD TO LOSE!
I TRIED TO ORDER FROM GROWQUEST EARLY IN 2011 AND COULDN'T EVEN GET ME ORDER TO PROCESS BUT AT MY END IT SAID IT HAD, SO I THOUGHT THE ORDER WAS PLACED AND I WOULD BE BILLED, EVERY EMAIL I SENT WENT UNANSWERED AND BY THE TIME I FIGURED IT OUT IT WAS TO LATE TO ORDER FROM ANYWHERE ELSE. IT WAS A DISASTER BUT NOTHING COMPARED TO THIS YEAR.
OUT OF SHERE DESPERATION I PLACED AN ORDER WITH THEM ON 1-6-12, THE ORDER WENT THROUGH AND MY CREDIT CARD WAS CHARGED TO RESERVE MY ROSES. MY 1ST CLUE SHOULD HAVE BEEN WHEN I SENT CHRIS AN EMAIL TELLING HIM WHAT HAPPENED LAST YEAR THAT I WAS GIVING HIM A SECOND CHANCE AND NOT TO REPEAT WHAT HAPPENED AGAIN, HIS RESPONSE WAS RUDE, UNAPPOLIGETIC, AND BASICALLY TOLD ME TO ORDER OR NOT, HE DIDN'T CARE.
LIKE I SAID I WAS DESPERATE. IN APRIL, 3 MONTHS AFTER MY CREDIT CARD HAD BEEN CHARGED I STARTED CONTACTING CHRIS TO SEE WHEN MY ROSES WERE SHIPPING. EVERYTIME I CONTACTED HIM, IT TOOK 2-3 EMAILS TO GET A RESPONSE AND THEN HE WOULD GIVE ME A SHIPPING DATE, WHEN I STILL HADN'T RECIEVED MY ORDER A WEEK AFTER THE SHIPPING DATE I WOULD CONTACT HIM AGAIN, AFTER 2-3 EMAILS HE WOULD ANSWER AND GIVE ME A NEW SHIPPING DATE. THIS WENT ON FOR 2 MONTHS. I TRIED TO BE NICE AND UNDERSTANDING, I NEVER SAID A CROSS WORD TO HIM, SO I WOULDN'T BE GIVIVNG HIM ANY EXCUSE TO TREAT ME BADLY. IN JUNE I GAVE HIM A DEADLINE, EITHER SHIP THE ROSES BY DATE X OR GIVE ME A FULL REFUND, THAT I COULDN'T KEEP DOING THIS FOREVER, THAT I HAD BEEN THE IPITOMY OF PATIENCE AND TP PLEASE DO RIGHT BY ME. I GOT AN AMAIL THAT SAID HE WAS GOING TO SHIP THE ORDER ON HIS SCHEDULE AND HIS TIME! THAT I WOULD GET MY ORDER, MAYBE IN JUNE MAYBE IN SEPTEMBER! I WROTE BACK TOLD HIM I WASN'T WAITING UNTIL SEPTEMBER, THAT THE JUNE DATE I GAVE HIM WAS MY LAST DEADLINE AND THAT I COULDN'T BELIEVE HE HAD TAKEN THAT ATTITUDE WITH ME. NEEDLESS TO SAY THE ORDER NEVER CAME AND I NOW TRIED TO GET A REFUND. IT BECAME EVEN HARDER NOW TO GET AN ANSWER FROM HIM, WHEN I FINALLY DID CHIS SAID "I AN SENDING YOUR ORDER AND THAT IS IT!" TRYING TO BULLY ME. I TOLD HIM I HAD HEARD THAT BEFORE THAT I DIDN'T TRUST HIM, THAT IT WAS TO LATE AND TO HOT TO PLANT THE ROSES, THEY WOULD DIE AND I WOULD LOSE OUT ON MY MONEY, I WOULDN'T ACCEPT MY ORDER EVEN IF HE DID SEND IT, WHICH I DIDN'T BELIEVE HE WOULD AND TO GIVE ME A FULL REFUND. HE HAS SINCE STOPPED ANSWERING ALTOGETHER. I THINK HE DID ALL THIS TO DRAG IT OUT BEYOND THE 6 MONTH DEADLINE WHEN CREDIT CARD COMPANIES DRAW THE DEADLINE TO DISPUTE A CHARGE AND TYPICALLY WON'T HELP YOU.I HAVE A GOOD CREDIT CARD COMPANY WHO MAY HELP ME BUT I STAND TO OUT AND OUT LOSE $262 AND FOR SOMEONE WHO IS DISABLED WITH 2 SURGURIES A YEAR AND BILLS THAT PILE UP FOR DRS , SPECIALISTS AND MEDICINE, I CAN'T AFFORD TO LOSE THAT MUCH THAT I SLOWLY SAVED AND SHOULDN'T HAVE TO JUST BECAUSE I TRIED TO BE NICE.
THIS GUY KNOWS WHAT HE'S DOING. TAKE IT FROM ME DON'T BUY FROM HIM, AND DON'T RECOMEND ANYONE BUY FROM HIM UNLESS YOU WANT TO SEE THEM SUFFER AND ROBBED, WHICH IS WHAT I HAVE BEEN. I CAN'T BELIEVE HE'S ALOWED TO KEEP HIS WEB-SITE UP WHEN ITS KNOWN HE IS DOING THIS: ROBBING PEOPLE! BUT HE'S BANKING THAT WE CAN'T AFFORD TO TAKE HIM TO COURT OVER THE AMMOUNT HE ROBS FROM US AND HE'S RIGHT.
I WISH I WOULD HAVE KNOWN THAT THERE WERE THESE KIND OF REVIEWS ABOUT GROWQUEST AND CHRIS SPECIFFICALLY BEFORE I ORDERED. NUMBERS DON'T LIE. LOOK AT THE % OF PEOPLE HE HAS OUT AND OUT ROBBED!
Negative robbed
Richmond, VA
(1 review)
June 18, 2012
Posted on July 24, 2009, updated June 18, 2012
I can't believe any of the recent posts that give Chris Gilcrest a positive rating. I notice that many of them are posts placed the same day as the username sign up so my guess is that he is on this website posting false positives. I joined just now to post a true negative rating. This guy ripped us off of our money, was the rudest person ever on the phone, even before it was stated I was looking for my money back - what kind of a businesss is this guy running. I know he is checking this site based on the positive comments so let me add - Hey Chris, did you notice your HGTV online story is gone - that is what bad business, no let me restate that as stealing people's money, will get you.
On June 18th, 2012, robbed added the following:

Unbelievable that this company still exists - hundreds of bad experiences, trouble with authorities over false sales, and he is still in business???????? how?

do not buy from Grow-tesque (growquest) growers.

complaints date back years now. this is ridiculous
Negative Evilettee
HOLTWOOD, PA
(1 review)
June 4, 2012
DO NOT ORDER ANYTHING FROM THIS SCAM ARTIST! I placed my order and paid for it in March and have yet to see a plant or a refund. I went around and around with this jerk for over a month hearing about broken transmissions, lack of personnel, and even being cursed at via email (Oh yes, Mr. Gilchrist- I have saved every one of them). He kept telling me that I needed to get my refund from Intuit. I kept telling him that HE has my money, not Intuit and HE needs to refund it. I email him on a daily basis and have contacted the BBB, the FTC, and the IC3. I now have a call in to Catherine Mano of the Ventura CA DA office 805-662-1703 asking to be added to the impending case against him (case # 9:10-BK-16202-RR). I suggest anyone else who has been scammed by him should do the same. This guy needs to be stopped. I don't have the money to throw away on supporting this kind of person, but apparently so far that is all my money is doing.

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