MollyBlooms Grosse Pointe Farms, MI (12 reviews) May 1, 2016
This past week I received my order from Klehm's, including three clematis and several epimediums. All arrived healthy and thriving, and so carefully packed that nary a leaf was bruised. The offerings were not inexpensive, but I feel I received good value for my money; these are large, well-established plants. (Klehm's also has one of the loveliest catalogues I've ever enjoyed browsing through on a winter's eve.) Very detailed instructions accompanied my order. I will order from this company again.
beginnerNJ Middletown, NJ (2 reviews) October 3, 2015
I ordered 2 viburnum dentatum Cardinal in August, and didn't expect them to arrive until spring... so I was delighted when Klehm's Song Sparrow wrote to confirm shipment in September! The plants arrived within a few days, and, as other reviewers have mentioned, they were beautifully and securely packed; very healthy and much larger than I expected (I've been ordering viburnum online from other vendors this year, and these are easily the largest I've received); and neither plant was root bound. Both plants have been in the ground for a week now, and they seem to be thriving. I'm happy to recommend Klehm's Song Sparrow and am looking forward to buying from them again
ellenfoster Hinesburg, VT (9 reviews) September 20, 2015
This is the best online company I've found! over 100 varieties of peonies, with great detail about each plants, including where they grow within the peony season. Two of the 3 peonies I've ordered from them bloomed the first season. The 3rd is a variety known to take a bit of time to establish itself. They send large, healthy dried roots extremely well packed. I've also ordered perennials from them and each time, I'm surprised how great they are. Their packaging is ingenious. The plants are well protected but easy to get out. They are much larger than expected for a 4" pot, but neither pot bound nor recently potted up.
Costumer service is superb. I bought a Coral Charm peony from another company specializing in peonies, and I found it smells like dog poop when cut. I wanted to know if this was a trait of the coral peonies in general, or if there was a similar variety that smelled better. I called the company I bought it from, another large online retailer, and Kleim Song Sparrow. The first two companies had no idea, but when I called Kleim Song Sparrow, the person who answered the phone immediately knew about the issue and could suggest Coral Supreme instead.
They know their stuff, sell great plants, have an easy sight to negotiate. I've bought 3 more peonies this fall. Can't say enough good things about them.
I ordered a pair of Clematis 'Tie Dye' and a Stachys 'Pink Cotton Candy' and was astonished at the size of the plants and how well they were packaged. I always thought to shipping charge for Song Sparrow was up there, but I can now see that it is completely justified in the result.
I have never seen such wonderful packaging of plants! Forest Farm comes second, except it takes forever to get to the actual plant. Klehm's packages each plant in an easy to open box- so much better!
The plants themselves were in excellent condition, and very good size for the cost. Not pot-bound, but not recently potted up either.
There was a mix-up with my order, which went through twice for some reason. Not only did they email me to go over the issue, but they called as well to make sure of the situation. Great customer service.
I will definitely order from Klehm's Song Sparrow again.
robeezee3 Englishtown, NJ (17 reviews) May 27, 2014
Posted on May 25, 2006, updated May 27, 2014
I've ordered from them before and have always been pleased with quality and packing. This time, I ordered 3 Mock Orange and 3 Blue Muffin viburnums.
Beautiful healthy plants arrived, impeccably packed and larger than I had expected. Their "sleeved" packing system keeps the plants intact and safe, and makes them easy to unpack.
I've never recieved a complimentary plant from them, but the quality of the plants comprising my orders has been consistently excellent.On June 23rd, 2007, robeezee3 added the following:
Another purchase from Klehms - beautiful viburnums in wonderful condition, iris that are much better than I found at my local nursery, and tiarella that are also unrivaled by local sources.
I've now ordered a clematis and some other plants from them - the packaging is unbelievably ingenious and protective.
THis is the best mail order source I've dealt with (I'm 52 and have been an avid gardener and active mail order person since I was 16).On May 27th, 2014, robeezee3 added the following:
Checking in now 7 years later. I ordered a magnolia, 3 geraniums and a clematis. Again, beautiful healthy specimens and packaging that kept them so through delivery.
They are quite pricey, but to me, their quality is reminiscent of that which I received from White Flower Farms some 30 years ago, after they decided to stop answering emails, and have generally deteriorated to a pretty sad state.
Their peonies (shipped to NJ in the Fall) never fail to disappoint - large roots with several eyes, many interesting varieties. Highly recommended.
Posted on May 3, 2012, updated May 25, 2014
Well, once again, the folks @ Song Sparrow have not disappointed me. I received my order yesterday [severaI varieties of Japanese Maples, hydrangea, bamboo & confiers] & each plant was perfectly packed and healthy!
I have been a loyal on-line customer of theirs since 2004, so they are obviously doing something right to win me over year after year.
If you haven't ordered from them yet, you definitely need to give them a try. I know you won't be sorry.
"Hats off" to all of you at Song Sparrow & thanks once again for my beautiful plants!!! On May 25th, 2014, JetGal added the following:
What can I say other than A+++++ for the order I just received a few days ago. The plants they sent me once again exceeded my expectations (several Aesculus, Hydrangea & a Japanese Maple).
I have yet to receive a plant from them that has been inferior and/or damaged because of lack of proper handling and packaging by them. I have not had customer service issues and/or not receiving my plants when I expected them to arrive.
So very few on-line plant companies/nurseries have earned my loyalty, and that is why this company is on my top five list of companies that I will continue to order my plants from year after year. And, I'm really very surprised Song Sparrow does not receive more recognition in GWD for their high quality plants and outstanding packaging.
I ordered a tree peony and Convularia "Fortin's Giant" from Klehm's Song Sparrow Perennial Farm. Both plants look good, arrived growing in pots and the Convularia is blooming (delicious scent)/big flower bud on the tree peony.
prioreb Atlanta, GA (Zone 8a) (4 reviews) May 6, 2014
Very positive experience buying from this company online. I ordered 5 Bridal Bouquet Leucanthemum, and a couple of them looked very sickly. I took photos and emailed them, asking for replacements, and they shipped them out the next day. Great customer service!!! I will use them again for sure.
sehanley Rancho Cucamonga, CA (5 reviews) March 30, 2014
My last order (placed in early March, delivered about two weeks later) with Klehm's Song Sparrow was also my first, but I'd be happy to do business with them again.
Apart from the tree peonies and clematis, for which they are known, they offer an interesting, diverse but fairly region-specific selection of ornamental grasses, perennials, and woody plants, the inventory easy to navigate on-line and, at this time of year, with few backorders.
Of the seven plants in my order, all arrived dormant or just breaking dormancy, but in delightfully HUGE plastic, ranging from 2 to 2.5 quarts. The prices are a bit gobsmacking ($24.95 for an Androgopon gerardii cultivar, for example), but everything was fully rooted (not, thankfully, root-bound) and the root systems were alive and kicking (not rotting, not sulphuric, not bone-dry), the rooting medium loose, aerated, and not terribly infertile.
Seven plants were divided between two large-ish boxes, with simple but quite sturdy packaging, heavy on cardboard, packing tape, and rubberbands. I'd feel quite safe receiving shipments from Klehm's later in the season, because I think even fairly delicate top growth would survive the trek intact.
Had no dealings with their shipping or orders department, but I did receive a confirmation e-mail noting receipt of my order, and, just prior to shipment, a reiteration of the order along with tracking information. Very obliging of them.
I have ordered from Song Sparrow for quite a few years now. I have always been pleased with my purchases. This year the 3 clematis & 1 perennial I ordered were among the best I have ever received. The packaging was excellent, the plants were strong & healthy with blooms on all the clems, & all are vigorously growing in my garden. I highly recommend this company.
I have bought many plants from this company including peonies and day-lilies and have always been extremely happy with the quality of the plants. This time I bought several varieties of lily of the valley plants. When deciding to place the order, I thought the prices were high. However, when I received the plants, the prices were fully justified. Incredibly large, strong, healthy plants. All doing well in the garden. I highly recommend this company.
Posted on October 26, 2011, updated August 9, 2012
Ordered three conifers from them. Two looked great but one wasn't trained properly as a lateral branch was used for the leader position so the plant developed a crook. They replaced the plant no problem after submitting a picture. One other plant was quite pot bound so I had to work the roots quite a bit. The pine began losing needles from the current year's growth. Again sent pic and they sent replacement no problem. I plan to order another conifer order in spring.On August 9th, 2012, whaas11 changed the rating from positive to neutral and added the following:
After getting several more plants from them they really have issues with pot bound conifers. The tops look phenomonal but a 4 year old plant in a 2.6 qt. container can cause some issues.
Again the service is awesome, the replacment service is awesom I'd just like to see the plants get up-potted. I'd rather spend another $10 for shipping and soil to get a better roots system.
WeeklyWeeder Polson, MT (Zone 5b) (16 reviews) June 24, 2011
A very happy repeat customer. I have purchased several clematis (Violet Elizabeth, Crystal Fountain, Perle d'Azur) from this company and can report that they have a done very well and arrived in excellent condition.
Yes, the shipping may be somewhat high, but the plants are in great shape when they get to you and they are a vigorous size. I would rather pay more and get a good, healthy plant so I don't have to dig another danged hole in a year.
Posted on November 15, 2010, updated May 13, 2011
I received lovely peony divisions with many eyes. I am glad they are still shipping because I have had problems in the past with peonies planted in early fall breaking dormancy and coming up, which weakens them for a couple of years. Fast shipping and superb packing, as always. I recommend this company!On May 13th, 2011, ycn4chin added the following:
Song Sparrow came through again with a lovely tree peony. They shipped exactly per my request, and the potted plant was packed so well that only a small amount of soil came loose. It also had a bud on it. Thanks for your high standards!
paracelsus Elmira, NY (Zone 6a) (18 reviews) May 2, 2011
I found this nursery through a Google search for the variety of Cornus mas called "Flava," which has yellow fruits. I wanted to try Cornus mas as an edible. I ordered it and later the red fruited one as well. I saw that the shipping was high, and for that matter the cost of the plants was high, but I didn't care. I wanted these plants. Well, they came the day before yesterday. They are beautiful, healthy plants and larger than I expected. I've ordered from various online nurseries, and these shrubs are a good size for babies. They were packed like Fort Knox. I think a truck could have run over the box without damaging the plants. You get what you pay for with these guys.
Posted on October 11, 2004, updated April 23, 2011
I ordered two peonies this fall. The roots were large, heavy, healthy and moist (but not rotted or wet) on arrival. One of the two had at least 10 eyes, the other slightly fewer. They were well-packed in damp shavings and a sturdy box. The prices and shipping charges are high, but the quality is excellent and the selection of peonies is outstanding.On May 9th, 2005, AS added the following:
In our strange fall weather last year, one of the two peonies sent up a few leaf stalks. These stalks were of course frozen within a week - and, still, both peonies have one or two flower buds this spring! On May 24th, 2005, AS added the following:
Customer service is also excellent. One of the two peonies turns out to have been the wrong variety. I wasn't sure and e-mailed them with a photo. Within a few days, I got a nice phone call to let me know that I'd received the wrong variety and that they would be shipping me a replacement in the fall. On April 23rd, 2011, AS added the following:
They still seem to be a solid company. Last fall, I ordered a flowering tree (which surprised me by flowering this spring), a shrub (healthy and growing very well), and a couple of peonies. I'm not sure I'd pay the premium price for their peonies again, if I could get the same variety somewhere else. My divisions were standard-sized roots and put up 3 shoots this season, unlike the enormous roots I received in the past. But for unusual peonies - and they have a lot of nice varieties - I wouldn't hesitate to order from them.
themikeman Concord, NC (Zone 7a) (7 reviews) December 9, 2010
I ordered some Allium Summer Beauty plants from here back in early june 2010, they have a special on these that you can get three full grown plants well rooted in individual pots with full uncut plants,not bulb fans, ready for planting, for 48 dollars, although the cost of shipping made it come to like 70 bucks, but still this is the only company i know of that ships full grown allium plants and not just individual rhizomes. I was a little bit dissappointed after i first placed the order because they sent me an invoice with letter attached stating they would not be able to ship these to my zone from theres until the weather cooled off in the early fall, but when i called them they were quite polite and stated that if i wanted them right away they could ship them, but it would just be on me if the got cooked, which i thought was very fair, reasonable, and flexable. i waited till late august when it cooled of in their planting zone and was very happy with how healthy all these allium plants were and ready for planting when i recieved them, dont expect any extras though, but do excpect only the healthiest, high quality, plants and even a large catalog, if ordering from here. i would do buisness with them again..peace..mike
I was very disappointed with the plants I received from this vendor because they were the wrong variety. After waiting excitedly since last fall to see 'White Cap' blooming in my landscape this spring, all I got was some plain jane ivory peony that in no way resembled the raspberry outer petals and pale pink & ivory center tufts of 'White Cap'. I'm giving them a neutral rating instead of negative only because they were very prompt in responding to my email and picture showing what had happened. I do understand mistakes do occur, but it doesn't take away from the disappointment and having to start over again, and wait another year. They are re-shipping my original order again this fall with the correct peony, at no cost. So I am thankful for that.
PinetopPlanter Auburn Four Corners, PA (Zone 5a) (24 reviews) May 17, 2010
Posted on March 23, 2009, updated May 17, 2010
I try to order from Klehm's every year, mostly ornamental trees, because I know I will have no regrets. I am a relatively new customer, currently awaiting the third order I've placed with them over the last five years. This consists of two magnolias ('Elizabeth' and 'White Rose'), Picea pungens 'Gebelle's Golden Spring' and a 'Purple Fountain' weeping beech. Plants ordered from them in the past have been exceptional in vigor and size, including several magnolias, and a tree peony. I feel they earn their shipping charges with the quality of their packing. As with everything, an occasional issue can arise. One year, one of the magnolias had snapped in two (in the middle of its 4-foot-or-so tall stem). I telephoned to let them know (the plant was fine other than that, but I felt bad that I had lost about a season's growth). The customer service representative told me to go ahead and plant it, and that they'd refund the cost of that magnolia, even though I hadn't requested that. I actually felt that was too much on their part -- after all, I had a healthy tree -- but they were "happy to do that." That same magnolia is currently alive and well. One of the prettiest daylilies I have was a gift from them for one of my orders.
Receipt of their catalogue in spring is the highlight of all the catalogues I recieve.
I recommend them without hesitation, and hope they will be in business for many years to come!On May 17th, 2010, PinetopPlanter added the following:
Received an order from Klehm's last week. Two tree peonies in soft growth. It is kind of amazing to me that such plants with their delicate new leaves and stems can be shipped by Klehm and be received in such perfect condition. Yes, they earn the cost of the shipping. It seems they are scaling back on their catalogue to encourage use of their website. So many more varieties online -- it is definitely worth a look.
Thanks to Klehm for the service and variety they provide!
sherriseden Des Plaines, IL (Zone 5b) (2 reviews) April 30, 2010
Just received two trees: Amelanchier "Forest Prince" and Cornus alternifolia "Golden Shadow". Both packed beautifully and obviously with care - makes the high shipping charge worth it, considering what can happen to plants in transit. Put both in yesterday and they both weathered a wind storm with 50 MPH gusts. They look fine! Obviously grown with care and very healthy. I like Klehms!
braun06 Peoria Heights, IL (Zone 5b) (10 reviews) April 30, 2010
Way back in 2002 I ordered a Magnolia virginiana 'Moonglow' and an Amelanchier x grandiflora 'Princess Diana' and was impressed with the way they were packed and how well they took to the yard once planted. I met the owner of this nursery at trade meeting in January 2010 and he is a very passionate man about his business and plants. He is the "go to" wholesaler in the region to go to find different material not everyone carries for contractors and nurseries. The prices may be hefty for retail vs the size but definitely worth the price to get what they sell in variety and often uniqueness.
hafadai66 California, MD (1 review) September 4, 2009
Have ordered mailorder for 33 years, at least20 with its predecessor, Klehm and now with KSP.One time my tree peony did not seem to survive the winter and I was disappointed to hear their representative state their non-quarantee policy. She tried to reassure me it was OK. The next spring it came up from the root, the foliage proclaimed its tree peony ancestry and now 3 years later the plant is 2and a half feet tall with at least 8 blooms, true to cultivar. Last year I removed the support too soon and a deer broke another tree peony down. Bottom line, it's well on the way to recovery and next year you won't be able to tell. Klehm sells good strong plants and they don't need a return policy .Considering the quality and investment I am delighted to pay for their shipping, it's worth the cost. For the very few unhappy customers I urge you to not rob yourself of access to their broad and unique selection of offerings.
After holding off several years due to the prices, I finally took the plunge this year since they had a few newer perennials I had a hard time finding elsewhere (e.g. Baptisia 'Midnight Prarieblues' and Hakonechloa 'Stripe it Rich').
All the plants, including a tree peony, arrived incredibly well packed - perhaps the best of any mail order nursery I have experienced. The high cost per plant is justified when you compare the large 2+ qt size of the plants to the 3" or 3.5" size you get when ordering elsewhere (this was true for everything with the exception of the baptisia, which had only 3 stems; less growth then a 3.5" pot I bought at a local nursery, which is unfortunate since baptisia is a slow grower the first few years). I now find myself looking through their catalog looking for other things I "need" just to be able to order from them again.
Highly recommended and worth the extra $.
This is an outstanding nursery for peonies..tree, hebaceous, and now intersectional peonies...I have bought peonies from Klehm's for two years now and am very happy with them...They come well packed and healthy and generally bloom the first year...Those I bought two years ago are thriving..."Ipigenia" is unbelievably beautiful this year and a joy to watch it produce more and more blooms...and large ones at that... I recommend this nursery highly.
I planted my first Klehm peony when I was 9 years old in 1977. The quality of the 20 or so peonies I ordered a few years ago and now grace my yard were at least as good as those 30 years ago and some were simply incredible. This is my favorite nursery to order from. The shipping cost is high but it is well worth it.
Never buy peonies from anyone else - you will not go wrong with their stock. I have also ordered shrubs, daylilies, perennials and all of them were great quality plants as well.
The daylilies I ordered this spring arrived looking healthy with great root systems. They immediately starting pushing out new, vigorous growth.
I ordered three peonies from them last fall, and they are looking good. Two of the three are going to bloom their first spring in my garden.
Years ago, when I placed my first order with them, I was so impressed when they sent me a nice bonus peony. That peony is blooming right now, and it always makes me happy when I see it.
I received my plants from my first Klehm's Song Sparrow order yesterday. First, I was notified that it had been shipped on a Friday, leaving it in the box for the weekend at least. Unfortunately, they were left in the box a little longer, 5 days. I was rather surprised to see the condition of my plants. My four plants were barely green, probably having just pushed thru the surface. The roots of the plants looked as if they had been divided with a hatchet, no skill, precision or care involved at all. Lastly, since they had been in the box so long, or perhaps because they were packed in soaked particles and wrapped in plastic, some of the roots were absolutely mush. I leave neutral feedback primarily because the size of the plants meets my satisfaction and I am sure they will survive. Iím just shocked.Company representative comment on April 21, 2009: On Apr 21, 2009 11:51 AM, Klehm's Song Sparrow Perennial Farm responded with:
We are sorry to hear about your disappointment with the quality of our plants and service. Please be assured that we only send plant material that meets our highest standards for delivery. We want you to be successful with our products and pleased with their performance. Please contact our customer service department at firstname.lastname@example.org or call us at 800-553-3715 so that we can resolve this to your satisfaction.
hem_iamy Albuquerque, NM (Zone 7b) (10 reviews) April 16, 2009
I received my first order from Klehm's yesterday and was quite pleased with the transaction. Email communciation was efficient and the product, daylily 'Country Cool' was a healthy and large double fan. Huge, plump, dense root system on the plant packed in cedar shavings; fans were cut back to an inch or two (perhaps to fit in the box). I have not received such severely pruned fans before- will update on progress but am confident it will grow out well. Received $10 voucher along with order for next purchase. Will order again!
sniderj2 Morristown, TN (9 reviews) April 12, 2009
This was my first order from this company. I ordered 2 tree peonies and a hosta. Customer service was excellent. Plants arrived exactly when I had requested, perfectly packed. All were large, strong, healthy and beautiful. The tree peonies both have buds on them and this is the first year, something I have never seen from any other company. They also inlcuded a bonus day lily that is growing quickly and is sure to be a beauty. I am a very satisfied customer. Wish I had known of this nursery years ago! I will definitely order from them again.
I ordered several perennials from Klehm's Song Sparrow last spring, including: Baptisia 'starlite prairieblues', lobelia 'monet moment', rudbeckia subtomentosa 'henry eilers', and a few others. The plants arrived on time, and packaged beautifully; additionally, all were large, healthy plants that performed well and grew considerably throughout the season. I have placed an order for woody plants this spring, and am very excited to order from Klehm's again.
mtnqueen Ellijay, GA (19 reviews) November 1, 2008
My first dealing with Klehm's (October 2008) was FLAWLESS from placing the order to the plants being in the ground. The packaging was the most effective I have ever seen---and the best part= no peanuts !!!! The plants are wonderful especially the dogwood 'Golden Shadows'. What a lovely tree, I may have to get another. Everyone who has seen it can't help but comment. I am definitely "in love" with this farm. On November 23rd, 2008, mtnqueen added the following:
My second order (Nov 2008) was as perfect as the first. Ordered 2 conifers and they are just a joy to look at. This conifer bug is so very dangerous---I am addicted to these charming trees and to Song Sparrow.
Rajl East Providence, RI (Zone 6b) (4 reviews) June 6, 2008
Although I am a new customer this year Klehm's is already one of my favorite mail order nurseries, and I am extremely demanding in a nursery. It has a very long history, and is a proper nursery, run by a real plantsman, Roy Klehm. Though famous for peonies, which I have not ordered yet, Klehms's has an interesting selection of other plants of all types, and they are very well grown. I have ordered several woody plants and an unusual perennial so far. Klehm's packing is without question the best of any company I have dealt with and it is a pleasure to receive a plant from them in the mail because you can open the box with total confidence. Customer service is also superior. The real human beings in the office have called me to update me on orders and are exceptionally polite, which matters a great deal.
My single concern -- and this has nothing to do with their actual excellence -- is that they use the unfortunate term "junior conifers," in the print and online catalog, which is not standard nomenclature, to describe miniature and dwarf conifers. I wish that they would limit themselves to using the term "miniature" (grows 1-3 in. per year) or "dwarf," (3-6 in. per year) depending on the growth rate of the plant in question. The term "junior conifer" is counterproductive to ongoing efforts to standardize conifer terminology and can only confuse potential conifer gardeners (who are often confused enough), in my opinion. If they phased that out I would be completely happy with Klehm's in all areas. With that said, Klehms offers a beautiful selection of dwarf conifers. Klehm's is one of the very best.
I ordered a group of 10 peonies from them two years ago. The first spring, following a fall planting, all 10 were alive, healthy, but fairly small. Only one flowered that year. This year, their second year in the ground, all 10 flowered beautifully. The plants continue to be healthy and are growing well. I just placed another order for 10 more peonies to arrive this fall -- I'm looking forward to another good experience with this group. In the meantime, while I wait for fall to arrive, I ordered a group of daylilies, 20 of one variety. They were delivered today, just a few days after I'd placed the order. I'm really pleased with their overall look -- they're generously sized and sturdy-looking. I'm very happy with this company's plants and customer service, and will order again.
dgname Shawnee Mission, KS (5 reviews) June 3, 2008
I've had a very good experience with Song Sparrow. I ordered a difficult to find lilac (Declaration), a couple of hostas, and a few other items. All arrived in excellent shape, and customer service was outstanding.
Just received my order ... exactly on time. The item is smaller than I thought it would be but is healthy with a big, moist root ball. The fact that I was able to change my order at the very last minute (entirely my fault and responsibility) was remarkable and greatly appreciated. The BEST in customer service and follow-through.
Twonewfs Belgium, WI (Zone 5a) (18 reviews) April 24, 2008
What a wonderful experience! I ordered from Klehm's because of the reviews here. I e-mailed for advice on selecting a tree peony and despite it being the high season for them, got a very nice and knowledgeable reply within 24 hours. This was followed by an extremely helpful and friendly phone call when I placed my order, part of which was a gift. My plants came when they said they would packed so incredibly well! At first I thought $22 for shipping was high (particularly considering they aren't too far from me), but they shipped the plants in two separate boxes and the packaging was an engineering feat. The tree peony is stunning and has a wonderful fat bud on it, which is great because it's a gift. The two echinacea I ordered are just coming out of dormancy but they look like nice big plants. I'll be back to Klehm's!On May 1st, 2009, Twonewfs added the following:
Bought again this year and I'm equally as pleased as last year. Beautiful plants, completely unfazed by the shipping due to their superior packing. And last year's plants performed so well!
I'd ordered several peonies from them last fall. The root divisions were as described and appeared healthy. I am happy to report that all the peonies has sprouted and as a bonus - one of the rock peony even has serveral buds. I would recommend this company. (Zone 5B)
I ordered 3 items. 1 hosta, 1 mini/dwarf conifer, and 1 shrub. This was my first order with Klehm's, and more than likely will be my last. What I received in the mail, in regard to the shrub and conifer, was a joke. The hosta had a really nice sized root system, so I can not complain about that. The conifer is about the size of a small cell phone, and the shrub looks brittle and half dead, I checked the root system to make sure it was viable, the roots aren't that great looking, but are viable. Also, there is some sort of worm looking thing in the conifer dirt, as well as the shrubs dirt. I'm hoping these are baby earthworms, and not some root destroying nematode. I will be bringing a sample to the county extension office to check this out, and will be holding these plants in a quarantine space until I do find out. For all the hype about Klehm's, this transaction leaves a very sour taste in my mouth. If, big IF, I ever order from them again, it will be what they are really known for, daylilies and peonies. I'll definitely not be ordering any trees/shrubs or conifers from them ever again. I can order the same thing through FF, or other nurseries, with expensive shipping, and receive better plant material.
Customer Satisfaction: Bad
Plant material: Laughable at best-The hosta is to be commended.
Except for DL's or Peonies, I'll never order from Klehm's again.On April 23rd, 2008, Hemhostaholic added the following:
I will remain neutral until the company does, what it said it will do. After emailing/calling the company I was able to speak with them. I work night shift, 11p-7a, and it's sometimes difficult to reach people during "normal" busy hours, due to the nature of my sleep schedule. I finally was contacted by a representative of Klehm's, Erica was her name, and she informed me nicely that it shouldn't, almost couldn't be nematodes in the soil that I saw, due to their small size. I'm in a MG class, the woman who taught our Entymology class was teaching the class I was at on Monday, she said a quick test for the suspicion of nematodes, is that they die within minutes with contact of air, which these did. She also couldn't discern whether or not these were the bad nematodes, or good ones. And told me to air on the side of caution. I informed Erica of this, and she informed me that she will let the green house people know what I told her. She is crediting me for the Tsuga I ordered, and reshipping the Morus.
When the company actually makes good on their promise to me, I will change my rating to Positive.
The mini conifers do have a picture in their catalog next to a cell phone, and these mini conifers were grown more for pot culture than general landscape culture, I was not aware of this.
They will be resending the Morus when the plant leafs out at their nursery.On May 23rd, 2008, Hemhostaholic changed the rating from neutral to positive and added the following:
I'm going to change my overall rating to Positive. As in the first post, the Hosta that I ordered, 'Ice Age Trail,' is growing quite well, for that I am impressed. Next time a company shows a picture of a cell phone next to a plant offering in their catalog, I will take it at face value (I ordered the conifer online, without checking the catalog first!) and believe the plant to be that small; so as to not disappoint me. They did reship the Morus, it was leafed out and a heck of a lot healthier than the first one they shipped me. And the company did refund my account for the order.
Customer Satisfaction: Top Notch!
Plant Material: Hosta-great, Conifer-as small as advertised, but healthy looking, 2nd Morus that was shipped-in great health.
I will attempt another order with Klehm's next season.