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Placed order at gardenerschoice.com
Waited a long time for order, then a pack of 12 tomatoes, listed at 12 for $12.98 (and shown on the electronic receipt as such) was shipped and billed at $128.34!!!
We received 12 plants, but the invoice shows a qty of 12 at 12.98 instead of qty of *1 pack of 12*
This is over $100 over billed!
I've sent emails to the company and have been trying to reach them by phone several hours a day for the past few days, but no answer to either. Phone puts on hold, then hangs up after about 15 mins.
I am reporting this company to the credit card company and the local authorities as fraudulent activities.
AVOID AT ALL COSTS!!!
- JCOn May 5th, 2009, DiskDoctor added the following:
After several more unsuccessful attempts to reach gardenerschoice, I contacted Lipenwald, Inc and encountered very evasive "customer service experts"
They refuse to address any issues, reach anyone in charge of anything, or even give out a phone number when I ask. Explanation: "You can speak with Chauncey at 12:00 if you call back then." What number, I ask.
"Whatever number you called." I have been transferred 3 times, what number should I call? "The same number"
Look, let's drop the attitude, I need to know for sure what number to call, I am considering filing charges if this isn't corrected. "Have a good day...click"
This sounds to me like a typical clearinghouse/callcenter/fly-by-night setup to me.
Rule of thumb: If the "customer service" person won't identify themselves, transfer to a supervisor, or even give out a number for who you should speak with...FRAUD!
I've left a message for Mike Lipenwald, the reputed owner of this organization. He is conveniently not available.
This is day number 3 without any response or satisfaction and being billed over $100 too much.
I will give him time to call me back today, then I am sending this complaint to the Attorney General's Office. At least they can send a cease and desist order to the business and prevent others from getting ripped off.
On Nov. 3, 2007 I sent a check to National Motor Mint, who I understand is owned by Lipenwald Inc. The chk was for $50.00 for the two sets of classic Ford pickups which my bank shows cleared on Nov. 9, 2007. I figured during Dec. that they were not shipped because of the holidays. It is now Feb. 16, 2007 and I have yet to receive my trucks. After reading the complaints for the one of many other companies owned by these people, I feel like I have been ripped off. I will be contacting this company on Tuesday during my lunch to find out where my order is and if they can not tell me I will demand a refund and contact the BBB or Attorney Generals Office in CT to file a complaint. Note: I also ordered a classic truck from American Mint on Nov. 3, 2007 and much to my surprise received it within 4 weeks of ordering it. Thanks Dave's Garden for letting us share our experiences through your site.
I placed an order with National Motor Mint, which is owned by lipenwald Inc. Their customer service is horrible. I have spent hours on hold, I have left messages on voicemail, I have not received any satisfaction. They sent my merchandise to wrong address, and refuse to refund me my money. They said when it arrives, to ship it back, but it was sent to wrong address, and there customer service rep, accused me of giving the wrong address!!!! That it was my error not there's!!! I will be very careful, to ever order anything again without researching the company first!
This company offers a guaranteed refund within 90 days if the plants ordered are not satisfactory. However, I ordered plants from them which arrived in pretty dismal condition. All except for a Palownia Tree did comeback. I have sent several e-mails and only the first was responded to. In that one, they told me the plant was in "shipping shock" and if it did not recover I had 90 days to apply for a refund. It did not recover and the company has since refused to respond to the last 3 e-mails sent to them. This apparently is typical behavior for them if you can believe all the complaints on the consumeraffairs.com website. In the future, I'll know enough to check a company out before I place an order. I did order using a credit card but by the time I realized this company had no intention of honoring its guarantee, more than 60 days had passed.Company representative comment on August 28, 2005: On Aug 28, 2005 12:23 AM, Lipenwald Inc. added:
I have just sent you a personal email through the Garden Watchdog site. We have listed ourselves with them for this very reason....to make sure that ALL our customers receive satisfatory products and service. Any unresolved issues are always the result of a communication problem. Yours was email. We ship many tens of thousands of orders each spring that grow and thrive successfully for happy and satisfied customers. As with anything in our imperfect world, a small fraction of a percent for a variety of reasons become problematic. While we strive for 100% satisfaction, it is very difficult considering the many ways there are to fail at communication. Please respond to my email via the Garden Watchdog and I will make sure your refund is processed expediently.