The scoop on 'Autumn Ridge Nursery (aka autumnridgenursery.com)'

Company Profile   Autumn Ridge Nursery (aka autumnridgenursery.com) Mailing Address: Caller Box 750-Dept. PL McMinnville, Tennessee 37110 (United States) Phone: 931-474-3386 Fax: 931-474-3387 Catalog Order Page: Hyperlink Paper Catalog Cost: Free » E-Mail them » Visit their website Recent reviews: Past month Past 6 Months Past 12 Months Positive 1 7 7 Neutral 0 2 3 Negative 3 18 38 This company is affiliated with 2 companies: Summerstone Nursery Go Grow Green Nursery This company offers a variety of plants. This company specializes in: Plants: Ornamental Trees and Shrubs Plants: Perennial Flowers

Feedback History and Summary   46 positives 26 neutrals 206 negatives

Comments:

Rating Author Content Negative likesberries (2 reviews) On June 26, 2009, likesberries Goldendale, WA wrote: I ordered some holly from this company. They were slow to arrive, then came dead, anyway. I asked for replacement plants, which also arrived dead. Also, the replacement plants weren't holly, but I don't know what they were, besides dead. Obviously, I will not be ordering from them anymore and don't advise anyone else to, either. Negative delling4 (1 review) On June 23, 2009, delling4 Spring, TX wrote: I placed a small order a couple of months ago and received it in about a week but the plants were dead. They said they would replace them but so far I have not received anything. I would not recommend buying from this place. Positive cramsey1 (1 review) On June 09, 2009, cramsey1 Salt Lake City, UT wrote: I purchased 6 Boysenberry plants from this company. They were a little slow in arriving but the plants finally came. I was worried about some of them because they looked more dead then dormant. I planted them with some reservation. However, 3 of them came out and are doing just fine. I contact the company about the ones that did not make it and also advised them that I have found similar plants for less money. They promise that they are the lowest price vendor on the internet. They offered to replace the plants that died and send them in the fall and also offered me a refund or credit for additional purchases regarding the lower priced items I found. They were very helpful and the plants did as well as many others I have ordered from discount mail order nursery's in the past. Negative milgard (1 review) On June 05, 2009, milgard Midway, AL wrote: In April, I placed two orders. One was shipped to a location a couple of hours away from McMiniville. The order was enroute for a week. Only one item lived. The second order included about fifteen items. It was shipped to Alabama. It was enroute for over a week. Items were mislabeled; two items were not what was ordered; Of the items, 4 lived. I was told that I can replace the dead items at half-price plus shipping or return the dead items at my expense. In either case, the replacements will not ship until November. They do not do refunds. Personnel, including the owner, were unprofessional, unconcerned, uncaring and rude. The orders were over $100 which is a lot for an elderly woman on a fixed income. Take my advice and think twice before ordering from this company unless you don't mind going through what I have gone through. Negative StellysPapa (25 reviews) On June 02, 2009, StellysPapa Dothan, AL (Zone 8a) wrote: This past February or March, I ordered some coneflower roots from this nursery, and everyone of them was permanently dormant......dead ! Maybe this is why they can sell so cheap, because everything is either on it's last signs of life ot already dead. Live and learn. Negative wandamperkins (1 review) On June 02, 2009, wandamperkins Cincinnati, OH wrote: I ordered two tree roses from this company for $25 each. The delivery was supposed to be express - it came by US mail two months after I ordered. When I received them, they were in a cardboard tube with no signs of life whatsoever. My husband who has a green thumb planted them - they looked like two sticks in the ground. Four weeks later, they are still sticks so I took them out and broke in half - they were totally dead. I wish I would have seen this site before I ordered. I am not even going to try to get the money back. Chalk it up to a bad experience. Positive mountainbluet (1 review) On June 02, 2009, mountainbluet Palatine, IL wrote: My son sent me 2 weigela bushes and a hybrid rose bush for mother's day 2008. They all arrived dead....that was the bad part! I contacted Autumn Ridge, and they couldn't have been nicer! They agreed to substitute my order with my request, and reshipped it in May 2009! They promptly responded to all my emails too. Negative OrganicThinker (1 review) On June 01, 2009, OrganicThinker White Mills, KY wrote: Ok, I ordered eight grapes of different varieties on May 3rd. My credit card was billed immediately and I received and email to that effect. Over the next ten days I attempted to contact the company to cancel my order after discovering the negative comments on this forum. Emails bounced and their phone was either busy or unanswered. I attempted to contact the BBB in their area of Tennessee but those calls were not returned either. I suspect that the BBB has lost as much face dealing with this bunch as they can afford to lose. On the 18th of May my order of "twigs" arrived. The packaging was acceptable but the plants were in bad shape. All but two had buds that were an off white and resembled a plant that had been buried in a pile of wet debris. I suspect that the plants had been harvested far in advance of their being shipped and literally remained at the bottom of a pile. In an attemp to salvage what I could I immediately potted the twigs in pots and potting soil. I used a Superthrive drench (the only use I've ever found for this product) to minimize the root shock. Amazingly the roots appeared to be in good shape. Two days after potting the vines the buds turned brown and fell off. I have no doubt that had I tried to plant these vines before reviving them they would all be dead now. When all attempts at contact failed I filed a complaint with the Tennesee State Attorney's office. Everything I see about this company reeks of fraud. The addition of the new name (Summerstone) on top of the nearly used up name Autumnridge is an old ploy of companys that are being hounded by the BBB and fraud investigations. A few days after my plants arrived I recieved a call from a female at Summerstone asking me to call and discuss my order. I suspect that the complaint I filed at the State Attorney's office had reached them. I have intentionally not retruned the call waiting to see how many of the plants I could save. As of the date of this writing (6/1) six of the eight vines have revived and two are DOA. I count myself fortunate that the loss was not greater and it would have been had I not opted to nurse the vines in pots. (By the way, I used an organic 3-4-7 fertilizer, Aragonite, bonemeal and trace minerals as the witches brew to revive) Tomorrow I intend to return the call to the nursery and withdraw my complaint at the State Attorney's office. Although I am totally dissatisfied with every aspect of this purchase I did receive the plants I ordered, dead or not. CAVEAT EMPTOR. We are all being sucked in by the "too good to be true" pricing. In that respect we are getting what we deserve. As for me I will never do business with this company again and that's a shame. I and my wife are converting a 40 acre farm to an organic vineyard and berry farm (we need several thousand dollars worth of plant stock) . Had they made an honest attempt to provide even minimal customer service I would have a different attitude towards them but they didn't until their feet were held to the fire. In summary, I got none of the "free" plants I qualified for, two of the plants I paid for are dead, customer service at Summerstone is a joke and satisfied customers of this nursery are either shills or extremely lucky. Do the math. Avoid these scamsters like the plague! I hate giving a negative review because I've always been a guy who supports the underdog but in this case I suspect there's more to Summerstone and Autumnridges' piss poor quality of goods and service. Negative bobnad (1 review) On June 01, 2009, bobnad Crown Point, IN wrote: I ordered cherry and apricot trees from Autumn Ridge. The web site said that they would be 2" to 4' tall. They were about 25" and skinnier than a pencil. The apricot trees were dead but they replaced them with three more pathetic looking trees. One of those is dead and now one of the cherry trees is dying. I'm not calling them back. I'll eat the loss and chalk it up as experience. Negative bigspankdaddy (1 review) On May 26, 2009, bigspankdaddy Hanover, IN wrote: I ordered 6 fruit trees, 11 grapes, 2 nut trees, and 4 tulip trees. I spent $142.50 with these clowns. I also wish that I found this site before I had ordered. Out of the dead rootless twigs that I recieved only 8 lived. It cost me $6.00 to return the dead crap back to them. They replaced it and it was in transit for 8 days @ 85-90 degrees. For less than a $1.00 they could have shipped priority mail and had it to me in 2 days. Instead I got a box full of dead junk!! I talked to them and they want me to return for fall replacement AGAIN. How many times do these guys expect me to pay $6.00 to ship their dead stock back to them.I will help spread the word to the world about these guys. I'm not even going to waste my time trying to plant this worthless stock, cause its all dead already! I will also be reporting them to the BBB and anyone else that I can report them to! DON'T TAKE A CHANCE WITH THEM. RUN THE OTHER WAY. STICK WITH GURNEYS AND JUNG! Positive squawbaby1968 (1 review) On May 23, 2009, squawbaby1968 Eastpoint, FL wrote: I placed an order for $70 worth of roses on May 8, 2009. I stumbled across this website about a week or so after placing the order and was really worried after reading. I immediately emailed AutumnRidge requesting an update on my order. I received an email back within a couple days and the "your order has been shipped" email within the same days. I did request the within 72 hour shipping so if you do the math, the time wasn't far off. The roots I have received look ok to me. We knew when ordering that they were "bare root" so no surprises when that's what we got. I ordered 3 Olympiad, 3 Mr. Lincoln and 1 Sublime rose. I have 7 roses though only 3 have the name tag on them. 1 Mr. Lincoln,1 Olympiad and the Sublime are tagged. But that's not that big a deal to me... These are bigger than what I expected- I was thinking they'd look like small sticks but these look like what we cut some of our bushes back to in the winter. The planters I bought to put them in aren't going to work-i'll have to get bigger ones. They do have some new growth on a couple already. At the end of the order I had the 3 free plants- I have 3 plants, which are tagged with the correct items. These look to be in good shape too. They are the 2-3 ft and have long roots. There are a few tiny buds on the flowering pear tree. Hopefully, they will all grow and i'll have what I wanted. So all in all I'd have to say i'm pretty satisfied with my ordering experience here and would probably order again. Hope this helps! I'll try to remember to give an update about the growth later. Shelley Neutral sophiebrown (1 review) On May 16, 2009, sophiebrown Lafayette, LA wrote: OH MY! After reading the post...unfortunately...after I ordered, I am worried. I am hopeing they come through and I am one of the lucky ones. Geez, I feel for all of you. Keep your chins up and keep at it. Never let any company ruin your gardening!! Sophie Positive sirx (1 review) On May 04, 2009, sirx Wassaic, NY wrote: I placed a nominal order of fruit trees from this company and then found this site with all of the negative feedback. I was worried however, I received my order 4 days later and although almost everything is dormant, they are alive and well. (fingernail test on the bark) Where else can you get fruit trees for $9.00? I will order from them again. Positive JD_Denver (1 review) On May 02, 2009, JD_Denver Denver, CO wrote: I've ordered several dwarf trees (1 flowering pear, 4 Red Delicious apple, and 4 Yellow Delicious apple) from Autumn Ridge Nursery over the last few years. All but one are alive and growing - they have leaves already this year. No fruit yet, but I'm looking forward to when they do. The one that didn't live? Workers repairing our garage after it was hit by a car dumped their leftover mortar where this tree was growing. :( Negative csb1952 (3 reviews) On April 29, 2009, csb1952 Hopewell, NJ wrote: I sure wish that I had known about this forum before I ordered from Autumn Ridge! I ordered a variety of nut and fruit trees in January and was extremely disappointed when they arrived. All were tiny, dried out twigs. The package was sent regular mail so it was in transit about 10 days. The plants were poorly wrapped in newspaper and they were dried out when the shipment finally arrived. The blue spruces were so dried they did not have a single needle! The pear trees had leafed out and were dried and crumbly. I called twice on a Saturday after they arrive but they did not answer the phone. After 2 e-mails they did send some replacement trees but they were also tiny and not in very good condition. None of the fruit trees were grafted onto rootstocks and were so tiny that they were not worth planting in my orchard. Neutral KatG (4 reviews) On April 28, 2009, KatG Port Charlotte, FL (Zone 10a) wrote: I was ready to place an order and just thought I would check out the comments on Watchdog! WOW! I will not be ordering. It's truly amazing that there have been 2 positive feedbacks also, new members with Frank in their names??? Thanks everybody...I think you just saved me a few bucks! Negative MagsC (1 review) On April 27, 2009, MagsC Kellogg, MN wrote: So I see I am by far not the only one to get ripped off by this company. I wish I had know about here before-hand! Most of the trees and bushes arrived as dead sticks and did not ever "wake" up. I still have three living trees (two apples trees, one crabapple) and one bush (Nanking Flowering Cherry). It makes me about sick because I REALLY wanted these plants and I dont have tons of money to spend. The first time I ordered, it never got here, so they said they would send again. I did receive it the second time around, but again, mostly dead sticks. Positive FrankHonesty (1 review) On April 24, 2009, FrankHonesty Broken Arrow, OK wrote: I ordered 5 dwarf fruit trees and a blueberry bush. I received them four days after I placed the order. They were very well packaged and in good condition when I received them. The trees were budding and the blueberry bush had leaves on it. I soaked them for four hours immediately after opening the package. I put them in the ground the same day I received them. I am very pleased with their service and with the trees I received. I will be placing another order soon. Thank you Autumn Ridge! Negative JLJH (1 review) On April 19, 2009, JLJH Lynden, WA wrote: I ordered 8 roses (a variety of colors). All were in very poor condition when they arrived. I planted them, following the provided instructions. Two died. The other six all turned out to be pink. I had ordered 2 yellow, 2 red, 2 pink and a couple of specialty types... I called customer service and was told to return the two dead roses (this happened before the other roses bloomed and I found out that the only color I had received was PINK), and they said they would send replacements the following spring. This was nearly a year ago and no replacements have arrived. WARN YOUR FRIENDS ABOUT THIS COMPANY! Negative adalm (4 reviews) On April 07, 2009, adalm Madison, OH wrote: I ordered 21 trees from them. They say they are 2'-3', more like 10". When I orderdered they charged my credit card, packed the order and had to wait 4 weeks until they shipped because of my region. 3/4 of the plants were dead on arrival and of the few that made it, they are nothing more than twigs not trees. I too cannot understand how they stay in business. Very very poor. Negative shahbazi (1 review) On April 02, 2009, shahbazi Fair Oaks, CA wrote: I bought some fruit tree from them. I got some dried sticks which didn't look good at all. I would not recommend this company to anyone. terrible people to deal with Negative Marmotkarma13 (1 review) On March 31, 2009, Marmotkarma13 Lebanon, PA wrote: I have emailed, called, & not gotten returns from them when I had first placed my order a year ago. After several phone calls, & FINALLY talking to a gentlemen on the phone- They FINALLY shipped my order. That was last year at this time. After it arrived, I called & said a lot of what was sent looked dead. They responded- "it's dormant" give it a year. Well I have given it a year- & our trees look like CRAP! None of the "freebies" survived. My 2 blueberry/blackberry bushes, have not come back at ALL in my garden. Infact- where I planted them- they have disintegrated into nothing! I am not paying shipping to send back the piece of crap trees, only to be given back more dead trees either. I spent $140 total last year on my order- & I have 2 cherry trees to show for it! What a crock!!!! You should be ashamed of yourselves! I think I will be writing to the BBB- & the other sites mentioned for complaints. A refund would be nice! Melissa Doxtater- Negative bummedoutflower (1 review) On March 30, 2009, bummedoutflower Waldo, FL wrote: Here's my items i purchased. Fountain Grass 6 @ $ 3.75 $ 22.50 Yellow King Humbert Cannas 1 @ $ 6.95 $ 6.95 Red King Humbert Cannas 1 @ 6.95 $ 6.95 Atropurpurea Creeping Phlox 1 @ $ 3.75 $ 3.75 total bill came to 40 something dollars. Here's what I got (5) pieces of fountain grass no longer than my hand, all cannas bulbs were about the size of dimes, creeping phlox was a piece about 5 inches long all dried up. I was suppose to get 2 free trees, haven't seen them. Don't waist your hard earned money. I think they must have gone into a neighbors yard and dug them up. Bad service. I contacted them again about the free trees. They have not responed. Negative Debbio (12 reviews) On March 20, 2009, Debbio Clarkston, GA wrote: I read all the comments before placing an order with this company. I thought I give them a try anyway, because they had the item I wanted. The order was small so if it did not meet expectations, I was not out of a lot of money. The only complaint I have is their charging my card as soon as I placed the order, then e-mailing with a date order was sent and order arrives 10 days after they said they had shipped it. I placed a small order and received it looking pretty good with even an extra thrown in. My freebie was well rooted also. As for the shipping tube, I believe that is used to keep the mailing cost down. Would I order from them again, yes, but only small orders. On April 18th, 2009, Debbio changed the rating from positive to negative and added the following: I am changing my rating to negative because like stated in previous post by others this company does not fulfill what they advertise. DO NOT, I REPEAT DO NOT order a thing from Autumn Ridge. The hostas I ordered have leafed out, and they are not fire and ice. I e-mailed the company to advise my discovery and heard nothing. I called them on April 8 and talked to Amanda who stated the problem would be corrected. I asked her if she wanted what they had sent me back so THEY could see what they had sent. She replied no. To date April 17, I have not received the Fire and Ice Hosta and have not heard from the company. I have since purchased them from some where else. This is why I am changing my rating. I gave the company a chance to prove other patron\'s negative experiences were not warrented. THE COMPANY FAILED! Positive frankdan4563 (1 review) On March 07, 2009, frankdan4563 Hobart, IN wrote: I ordered 11 rose bushes on March 3 and received them on March 7. I was amazed at the turnaround time. Some of the bushes were small but so was the price. They were healthy and well rooted. They were all labeled and I would definitely order from this company again. I truly am surprised at all the negative comments. I ordered before I saw them and was very apprehensive at first. Then my order came and I am completely satisfied. Negative rbotsford (1 review) On February 21, 2009, rbotsford Lyndonville, NY wrote: Something has to be done about this operation, I ordered 8 different types of cherry trees in spring of 08, They all are the same and look like poplar trees.. Negative GideonOrchards (3 reviews) On January 10, 2009, GideonOrchards Springboro, PA wrote: Hard to believe these guys are still in business - they must not have a single return customer. Ordered about 40 "trees" from them 2 seasons ago. As of now, maybe 3-5 of the original "trees" are still alive. Without exception, the "trees" were twigs. I mean - 10" long, no thicker than a #2 pencil twigs. Some smaller! They took 6 days to ship to me. Horrid looking when I opened them. We were literally laughing out loud by the time we got the whole thing unpacked - a bunch of twigs, some sprouted and dead, wrapped haphazardly in newspaper. I shouldn't have even wasted my time planting them. Unfortunately, the nurturer in me took over . . . I call them the next day. I offer to be OK with them refunding 50% on my card, assuming that they did it promptly. The woman says they can't do that, their policy is to offer me more dead twigs at 50% off the price. I say, "look lady, I don't want any more dead twigs. Refund the 1/2 within a day, and I'll call it even. If not, I'll protest the charge on my card, and I've got pictures and evidence and I'm sure I won't be the 1st complaint and I can tell you I have challenged about 12 purchases in 20 years and I'm 12 for 12." Lady says nothing she can do. I protest, win (13 for 13!), and was only out my planting time. 2 growing seasons later one of the nectarines just broke 12". Really quite bizarre. As I say, I can't understand how they're still in business - they must always be chasing new customers - no way to do business. Avoid like the bird flu. Negative vipperdigger (2 reviews) On December 01, 2008, vipperdigger Taylors, SC wrote: Oh poor me. I too didn't know about this web site in time to NOT order from this company. I got a tube packed with all my plants and the paper lables were off a lot of plants. I didn't get the plants I ordered in several cases, and some of my fruit trees (cherry, peach and plum) were all tulip populars. Many died the first year, they came in as little, little whips with all the root cut off down to the main root. To get any of these replaced was a pain, and 4 of the replacement plants also died. Do not order from this location. After my experience with them I didn't even want to get my 1/2 cost replacement plants, no telling what I would get. I still don't know what I actually did plant as none beared any fruit the first year. Negative mommom27t (1 review) On November 25, 2008, mommom27t Greeneville, TN wrote: my experience with this company has been very disapointing to say the least.. I ordered $83.00 worth of plants- trees and Roses. they were shipped in a tube wrapped in news paper and some kind of jell . I havent had a lot of experience with ordering live plant.But I had never seen this type of shipping' I was told they had been kept in a freezer until shipment and were dormant to give them a while and they would sprout. The humming bird bush did live and one other one i had to baby along the crabapple tree lived. all the roses and other trees looked like dead sticks. I called the company and spoke to a lady. who told me to ship them back and they would replace them well it cost me over 10.00 and when I got the new shippment . they looked like the ones I sent back I called and they said again give them time. I waited all summer dummy me! no life. i called again spoke to a man this time, who sounded very agitated that I bothered him. He said they'd ship again in the spring and to call after the first of the year. I said January? he said fine. I feel like he was just trying to get me off the phone. I wish I'd found DG before this. from reading the other sites theres many dissatisfied customers. I won't be one of their customers again. How do they stay in buisness scamming people like this. mommom27t Negative gobbleman (5 reviews) On November 17, 2008, gobbleman Sweetwater, TN wrote: I ordered two orders totalling over $300.00 The first was Fall 2007. I noticed that the trees labelled apple were a stone pit friut like a peach or nectarine. I sent them back and go replacements. They were okay mailorder trees, but not the greatest. Some of the others died. I also noticed that many of the trees did not have the leaves of trees that I was familiar with of the same species. I quickly became aware that the trees ordered were incorrect. The company would replace some at no cost, but some I had to send back. The second order(I made before all this began) was roses, and only 50% bloomed correctly. None of my lillies or other flowerbed plants were correct. The seedless grapes actually bared a bunch and they were seeded concord grapes. I lost complete confidence in the company. They have sent me replacements, but they simply send whatever plants they want no matter what you order. Stay away unless you simply do not care what plants you receive. Negative torry28 (1 review) On November 14, 2008, torry28 Bedford, TX wrote: I too was fooled by the pretty pictures on their website and wasted over $200 on dead plants. I intended to file a claim with BBB but after visiting they're website I found a letter from BBB president stating that "Since August 2005 BBB has received 219 complaints of which 132 were received in 2008. The company indicated its willingness to cooperate; however, BBB complaint files have since sky rocketed with consumer dissatisfaction." I filled claims with FTC http://www.ftc.gov/ and Consumer Affairs in TN http://www.tennessee.gov/consumer/ Hopefully they will do something about it. Negative kjny1 (1 review) On November 12, 2008, kjny1 Winston Salem, NC wrote: I purchased a couple of cherry tree in August, 2008 from Autumn Ridge Nursery. It took three months to arrive and when it finally arrived in November I was disappointed. I received bunch of dry twigs wrap in newspaper. I should have visited Dave's Garden sooner and known other people have been ripoff by the ARN too. I just want to get my money back because ARN did not deliver what their website said they would. Negative B_Vintage (1 review) On October 28, 2008, B_Vintage Broadway, VA wrote: We ordered a bunch of fruit trees in Spring of this year. About a month later, we received what looked to be dead twigs. Some of these "twigs" were not labeled, therefore we did not know which fruit trees they were. We called the company and was assured that the trees would flourish. Against our better judgement, we planted them according to the company's instructions and watered them faithfully. A month later, there were no signs of growth. We waited a few more weeks, still NO signs of growth. We contacted Autumn Ridge again and they asked if we did a scratch test (had not heard of that before). We scratched the twigs as instructed and all of them scratched brown, except 3 (in their own words, if the trees are brown at the scratched area, they are DEAD). We again called the company and requested a refund. Their answer was NO. Their policy is to pay half of the cost of the tree to replace them in the Fall. If we got dead twigs in the Spring, why would we wait and pay half of the order all over again for more dead twigs? They do NOT respond to their emails. So, if you want to deal with a bunch of rude people, you have to call them. We contacted the BBB in TN. Well, to the BBB's surprise, they did not respond to all of their emails either. After working with the BBB for months, there is now an official Reliability Report registered with with the BBB. And, to let you know how unreputable this company is, the BBB has issued a nationwide Media Release. Also, if you check http://www.ripoffreport.com, you will find many complaints there as well. This was our first and LAST order from Autumn Ridge Nursery (as well as any other company names that they may go by now). Negative dparsons01 (6 reviews) On October 19, 2008, dparsons01 Albuquerque, NM (Zone 7b) wrote: I ordered Sedum sieboldii 'October Daphne' from the company. They sent me Sedum spectabile 'Vera Jameson' in a cut back form. I planted the plants and discovered I had something other than what I ordered. I contacted the company, sending a picture of the plant in my yard and explaining the mistake. The did not even reply. On May 1st, 2009, dparsons01 added the following: Part 2 of the story: I took pictures of the plants Autumn Ridge sent. I sent them an email explaining the error, with attached pictures as well as links to pictures of both plants. They sent me new plants - again dormant. I grew the new plants. They turned out to be the wrong plants again. Even after pointing out the error, they didn\'t bother to correct it. Anybody need some Sedum spectabile \'Vera Jameson\'? Negative FredBijou (1 review) On October 03, 2008, FredBijou Saint Helena, CA (Zone 9b) wrote: I placed my one and only order to Autumn Ridge Nursery before reading negative reviews here and elsewhere. I was very cautious while unwrapping the ordered plants after they arrived. They were a disaster. The tags were not readible (I had ordered several berries) and the sticks were unplantable. The one plant that did survive was labled a Red Maple, which it clearly is not. I have an opinion as to the source of plants for this fraudulant nursery: They are supplied with cuttings and debris from gardeners and landscapers which they then "try" to root and sell to unsuspecting buyers. They do not belong in business. Neutral attica_planter (1 review) On September 29, 2008, attica_planter Attica, MI wrote: I read these posts above and decided to respond to Malindas comment ( supervisor at Atumn Ridge Nursery ) and emailed her. She replied and convinced me that no-one who had posted here had this type of experience with Autumn Ridge or frankly didn't know what they were doing. In the process of reforesting 70 acres we ordered from 4 different nurseries. I ordered 33 trees and a few free ones were tossed in totaling 41 trees, Of the 300 trees we planted this past spring only 41 did not make it. Guess where they came from ? I just called Autumn Ridge about returning them and had the pleasure of the rudest employee I have ever heard answer my call... I had a $153.00 order and was told they would give me a deal and resend everything for $40.00 more dollars. I was then kicked over to an " owner" who explained that they ship to 150,000 customers a year and if they had to replace everyones orders they would be bankrupt. He explained that he didn't know me and the 4 minutes of phone conversation was cutting into his work time . It was made very clear that as a customer, I was of little importance to them and the only way I was getting anything to show for my original purchase was to pay 33% of the initial cost again... I will never order from Autumn Ridge again nor will I ever refer or recommend that someone would order from them. On September 30th, 2008, attica_planter changed the rating from negative to neutral and added the following: Update from yesterday\'s message.. I received an email from Melinda stating she was going to replace my entire order during fall shipping at no cost to me. This is contrary to their written gurantee so I think it is out of the norm for them and certainly much different than what I was told on the phone yesterday by her associates. I\'m looking forward to the order and hope I can salvage something from this entire process. Melinda is following through with her promise to me back in the spring and seems to be trying to make things right and keep my business.. If you have ordered from them I would recommend not speaking to anyone other than Melinda if you want to be treated with any kind of respect as a customer. Negative TamaraM (1 review) On September 23, 2008, TamaraM Henderson, NC wrote: I was also dupped by this company after spending over $100. On their first shipment, nothing survived except the free items and a rose bush that was not the color ordered. When I called in the beginning of May to report that, I was rudely told that I must call back at the end of May because it was too early. I live in NC and my garden was in full spring bloom - except for the plants from Autumn Ridge. I called back at the end of May and was told they would be happy to replace after I dug them up and shipped them back at my expense - which I did. I received another shipment. Since they are bare root plants and I'm not an experienced gardener, I had no idea what I was planting. They have finally bloomed and I have a bed full of hibiscus plants - all exactly the same color. They were supposed to be dianthus in red varieties. What was supposed to be (and labeled as such) red verbena is some yellow flower that I haven't identified yet, but I'm certain it is not a verbena. I will be contacting Consumer Affairs and the FTC. This company clearly intends to deceive it's customers and you should NOT order from them or anyone affliated with them. Negative berry6 (1 review) On September 23, 2008, berry6 Knoxville, TN wrote: Well like so many of you I ordered plants which were not shipped for a week and then took a week to travel 160 miles. All 6 plants were dead sticks. I called them after 3 weeks as they said it might take that long for them to wake up. None were alive. They then sent me a full order (I sent back the dead ones at my expense). Again it took a full week in transit and after planting only one survived. By this time it was too late in the season and have just called to get a replacement order form and after I fill that out they say they will ship new plants in October. I have no idea if the plants are really the varities they say they are and from the comments previously posted I am doubtful that they will be but I am giving them the benefit of the doubt and will wait till October and hope they really do ship and that these will be alive. If these grow I will post again with that news. The one plant out of 12 that lived is growing very well but those are very poor odds. I will not be ordering plants from this company again unless all replacements actually grow this time. We all put lots of work into our gardens and do not want to wait 2 years to actually get to see something growing. I will probably pay more but get better plants next time and will check this site and the BBB before ordering any online plants again. Wish I had seen this site before my first order. Negative spooky595 (1 review) On September 11, 2008, spooky595 Drums, PA wrote: I ordered 78.00 worth of plants and trees from the company...My order was 2 be shipped within 72 hrs when i recieved my plants 2 months later they were completely dead except for some bear roots that were 2 be a clematis..well it turs\ns out to be a common hosta!..Anyway i tried to contact autumnridge and after several attempts i did speak with someone and they said it was 2 late to replace them and for hlf the money they would reship...they did send me 2 more dead crabappletrees which were free with my order and a pack of hollyhock seeds,,heed my warning and please dont waste your money this company is a rip off...also they are going by SUNNYDALE farms i got a flyer and its the same address Negative lhfry63 (1 review) On September 11, 2008, lhfry63 The Plains, VA wrote: I placed an order for 5 redbud whips and 5 American cranberry plants on April 25, 2008 and requested 72 hour shipping. Since I hadn't received the plants by May 5, I sent two emails which were returned as undeliverable. Calls to their telephone number were unanswered. I checked my credit card activity and saw that my credit card was charged on April 26. On May 8, I filed a dispute notice with my cc holder, but they had already paid. I received the plants, which looked dead, nearly a month after I ordered them. I called immediately and asked for my money back. They told me to return the plants but that they would not return the money. They were rude and I told them I would report them to the FTC. To be sure, I planted the plants and found that they were indeed dead. I am now out the $69 I paid. DO NOT ORDER FROM THESE PEOPLE.

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