The scoop on 'Autumn Ridge Nursery'

Company Profile   This company is affiliated with 1 company: Summerstone Nursery Mailing Address: Caller Box 750-Dept. PL McMinnville, Tennessee 37110 (United States) Phone: 931-474-3386 Fax: 931-474-3387 Catalog Order Page: Hyperlink Paper Catalog Cost: Free Categories: Bulbs: Onions and Garlic Bulbs: Spring-blooming Plants: Evergreens Plants: Flowering Vines and Groundcovers Plants: Fruit and Berries Plants: Grape Vines & Berries Plants: Hardy Fruit Trees Plants: Hostas Plants: Iris (Modern) Plants: Lilies Plants: Nut Trees Plants: Ornamental Trees and Shrubs Plants: Perennial Flowers Plants: Vegetables Click here to send email to Autumn Ridge Nursery Click here to visit Autumn Ridge Nursery's website Recent reviews: Past month Past 6 Months Past 12 Months Positive 3 4 7 Neutral 3 8 11 Negative 9 23 61

Feedback History and Summary   36 positives 21 neutrals 122 negatives

Comments:

Rating Author Content Neutral PixelsandPlants (1 review) On May 4, 2008, PixelsandPlants Oxnard, CA wrote: I'm just a backyard and patio gardener and have been buying "new plant projects" locally but wanted a frasier pine to try even if it really doesn't belong on the California coast. The web site was helpful, ordering was easy, I got my plants about two weeks after my order in a cardboard tube also. All I ordered was one little frasier, a golden grass and a free hibiscous. The pine was very green and damp in its newspaper, the hibiscous a dried root... which I havent attempted to deal with yet, and the little grass was bent but damp too. Fast forward a month... the grass died and the frasier pine isnt really doing anything.. I potted it immediately after getting it but now half of the leaves are brown, the other half are still green(random leaves). I have not seen any growth.. is it dead? Considering I got my order and it arrived in reasonable shape, I can't fault the company for my results. As for buying again from online, I don't know if it's the way to go or not.. I may try again, but won't invest a lot of money... my grandfather, who liked to play poker, told me "Never gamble more than you can afford to lose." ~Sarah Negative rosegardens (1 review) On May 3, 2008, rosegardens Hugo, OK wrote: Another unhappy coustomer..after one month several emails and phone calls i finanly recieved my order 20 rugosa rose hedge,one blackberry vine and one forsenthia bush all in one small tube.very dissapointed.i will never order from this company again..i certainly do not recommend them. On May 4th, 2008, rosegardens added the following: And i might add that the blackberry vine i ordered is dead probably due to the fact it took one month to get here.so i am pretty much out fifty + dollars for nothing.unless you are willing to gamble do not order from AUTUMN RIDGE NURSERY.negative,negative,negative....... Negative Colyr (1 review) On May 3, 2008, Colyr Fayetteville, WV wrote: It has been over a month and I have still not received my order. I cannot even get a response from the company to find out where it is. I have filed a complaint with the BBB and the TN Attorney General on them so I hope something happens soon. I would not recommend doing business with this terrible company, check out how many complaints they have had with the Better Business Bureau. On May 7th, 2008, Colyr added the following: Well after over a month I just received a shipment confirmation that my order has been shipped out. I placed my order 04/03/08 and it was shipped 05/07/08. DO NOT ORDER FROM THESE PEOPLE. Negative ruthfrantz (1 review) On May 2, 2008, ruthfrantz Morrisville, PA wrote: Service is extremely poor -providing unreliable information and unresponsive to repeated requests. Was informed that our seed order had been mailed on 4/10 after check sent the previous week had been cashed. Despite 3 weekly calls with assurances that order was due " the next day" , one month later still we still have yet to get the order or hear from them. How do they stay in business? Not from me. Lester Levin Negative timmy33 (1 review) On May 1, 2008, timmy33 Fostoria, MI wrote: Well folks, after being a gardener for 35+ years, I finally got caught by this company. Oh the book is beautiful showing all of the trees and shrubs that your going to someday have, knowing that the "trees" would be small to begin I had no idea how terrible they were going to be, I ordered close to 40 trees and when they arrived in a 5" tube-I knew they would be trouble. The "dwarf" fruit trees are not even grafted and that's the only way I know of to dwarf a named variety. I'll chaulk this up as an experience and trash their catalogs from now on, I won't tell them not to send them, let them waste the money on me like I did on them. Please, if you want a chance at success with a tree or shrub, order from a high-end company rather then a rat company like this. What I received was just sad, no other words for it. Hopefully if you read this you'll take my advise and get 1 or 2 nice trees (better from a local nursery if you can find the variety you want) then to order a bunch of twigs--that I know even if they did grow, will not be what I ordered--10 years from now (if they would even live) I would end up with wild pears and apples that aren't even what I wanted. Take care and beware! Neutral FenwickFarm (3 reviews) On April 30, 2008, FenwickFarm Williamsport, MD wrote: Thank you everyone for the wonderful comments. I just got a flyer in the mail from this company. Wow, they make a nice flyer, but after reading the comments, I wouldn't order a single plant from this company. Thank you, thank you for your informative reviews. Buyer Beware! Neutral mommie (3 reviews) On April 29, 2008, mommie Weslaco, TX (Zone 9b) wrote: On April 13th I placed an order for a rose bush. On april 18th I received an e-mail telling me my rose had been shipped. After a week I called and asked where my rose bush was. I expressed concern that it would be dead by the time it reached me. They assured me it would not. It has now been 11 days and no sign of my rose. If and when it gets here i'll post again with the results. I most certainly will not buy from this company again. Thankfully I purchased with a credit card & I'm certain my ccc will stand behind me 100 percent. Negative mirandamadison (1 review) On April 29, 2008, mirandamadison Pleasant Valley, CT wrote: I have contacted the Better Business Bureau. If I had only researched this company on Dave's Garden before purchasing..... Here's my story! On 4/7/08 we placed an order with Autumn Ridge nursery - for blue spruce trees, totalling $150.50. Two hours after placing order, we called to cancel. During that call to cancel we were told that our credit card was already billed, but would be refuned on 4/11. The following week we called as our credit card still was not refunded and the order was canceled - they confirmed that the order was infact canceled and would not ship. The representative stated that the "woman" who issued refunds was not in and she didn't have the authority to refund our credit card. She stated she would put a note in our account to have the refund processed when "Jane" was in.. We made several contacts after that date and spoke to the following: Sam who stated he was the Sr. Vice President, Debbie, Jane, Kellie & Russell - all CS reps. who have promised to refund our money first on April 10'th, then April 14'th, April 21'st and Sam confirmed that the refund would happen on 4/28/08 - and he stated: "Listen lady, we are very busy and we said we'd refund you on 4/28/08 and we will. The president is the only person to authorize this and he will." Sam was very RUDE and didn't want to hear anything else that I had to say. I called today 4/29/08 and spoke with Kelly and she stated that our refund was never submitted. Called back a second time and spoke to Russell, who said Jane was not the person to process refunds and he'd see what he could do for us.. We contacted our credit card company to dispute the charge in addition to the Better Business Bureau. Every time we contact Autumn Ridge -they have a different story and no one takes responsibility to solve the issue. I never received ANY merchandise and they REFUSE to refund my credit card. I have since researched this company and sadly found that this is common practice for them. I will NEVER order from this company ever again. Negative seefuss (1 review) On April 27, 2008, seefuss Framingham, MA wrote: I too have found this site to late to help me, but I need to help warn people. Its not alot of money untill you add us all together! I went ahead and planted my dead brown twiggs in my yard to remind me never buy anything on line without researching to find out about awfull companys like autumn ridge nursery . I also want to thank daves garden for all your help making me feel much better and giving me the forum to help others. Now its off to get some justice from the BBB and ask dave about some peach trees, good ones!!! Negative djm_77 (1 review) On April 24, 2008, djm_77 Worcester, MA wrote: I wish I would have seen this site last fall, before I ordered my apple trees (4). Thankfully not a huge investment, but I was very disappointed in this company. Needless to say all 4 trees are dead. Some hope, I found 2 apple trees at Loews for the same price, they didn’t have the variety I wanted, but the trees were at least 5 times the size and looked great! Autumn nursery may have a great catalog of diverse varieties, but if they don’t survive, it doesn’t do me any good. Generally, I like to support nurseries that aren’t in Home Depot or Loews, but never again will I order from Autumn Nursery. Positive luvsab44 (1 review) On April 22, 2008, luvsab44 Lexington, SC wrote: Hi, I'm new in this website, and I wanted to share with you my experience with this company...well I just placed my order (this morning) and at 2pm received an email saying my trees had been shipped!, so far so good...I can't wait to receive them. I live in SC and I ordered 3 white flowering dogwood trees, and 3 red ones, I love this trees!, and I got 1 forsythia and 1 red weigela as my free ones. Hoping for the best. Everyone wish me luck. I'll be keeping you updated, Rina. On April 29th, 2008, luvsab44 added the following: April 28, 2008. Today I got all my trees and bushes!; they all seem to be in pretty good shape. Each one was labelled and properly packaged. Now I just have to wait and see them grow!, I'm very excited! My husband and I are thinking to order more bushes in the future. Thank you Autumn Ridge Nursery, a really pleasure doing business with you. Positive dianiline (1 review) On April 18, 2008, dianiline Nescopeck, PA wrote: I bought a whole lot of plants from Autumn Ridge Nursery last spring, and I am astonished at all of the negative comments here. I have a lovely orchard of fruit trees with no more than one or two lost out of about twenty. Yes, they're small, but it was my choice to pay Autumn Ridge prices rather than much more elsewhere for larger trees. I did plant all of them with tree tubes, and watered them pretty carefully for the first part of the summer, but we were really too busy to give them any special care. I am very pleased that they are pretty much all budding out this year. I will definitely buy from them again. Negative funshine (1 review) On April 17, 2008, funshine Fredericksburg, VA wrote: WOW! I've had a negative experience and I haven't even ordered anything. Thanks everyone. Now I will not order anything. They almost got me. I came online to order and this popped up. Thank God I typed the address in Google. ARN sent a very nice flyer to my house. Thanks again everyone for the good notification work. They will be out of business soon. Negative Kai_Hui (1 review) On April 14, 2008, Kai_Hui Charlottesville, VA wrote: The worst ever. DO NOT BUY from them! I was tempted by the their low prices and wonderful plant selections, so I took a gamble (I knew the reviews here before I placed my order), and I paid the price. They sent me almost dead sticks other than plants. None of them made it. Luckily it was a small order. Positive vemay (1 review) On April 10, 2008, vemay Port Angeles, WA wrote: I just received my order of 5 fruit trees from Autum Ridge Nursery. I am very happy with them. They were packaged very well and the roots were packed with a water retaining gel and wet newspaper and enclosed in a plastic bag. They still had plenty of moisture when they arrived. Trees even budding and very much alive. Even the free gifts were budding. The package they came in was Cardboard tube and had a Large Notice on it that Said Perishable Goods Please Rush. They took 2 weeks to Arrive from the date I ordered them , Which was very Reasonable Concidering the Low shipping They Charge. I live in Washington State so they had a long way to travel to get here. Before Ordering from Autum Ridge Nursery I started to fill out an Order Form for 2 fruit trees from a Nursery in Washington State. The 2 tree's were $46 then $16.00 shipping{ Remember I live in Washington State} then State tax added. So my total was going to be over $70 for 2 trees. Granted they probably would have been larger trees. So I decided to go for smaller trees and get all 5 types I wanted from Autum Ridge Nursery. And all for around $50.00 and that include's the $7.50 shipping. {Had a long way to Travel} After reading some of the Bad Reports here I was a little worried. But Concidering some of the Complaints such as... 1 - Just have Paper Label's that don't weather well. {Hey People this company is trying to keep costs down, Would you prefer they raise their prices and do Fancy and better label's, OR Do like I do and make the lablels yourself. Only takes a Couple of minute's and it isn't hard to do. And all you need to do is cut up old plactic lids to make them.} 2. - Complaints that trees are dryed up twigs when they receive them. {I certainly didn't have this problem. Could it be they are Ordering in the hottest time of the year. Maybe they should concider this when Ordering. } 3 - Tree's shipped Bareroot and small. {Remember People this is how most trees are shipped unless you want to pay Super High Shipping Costs. Also remember the roots are include in the size of the tree. And all my tree's have very nice and sturdy and healthy looking roots.} Anyway Just Wanted to get My Very Happy With Tree's Showing Here. And Point Out to All the Complainers. If you want 6 ' ready to bear tree's Go pay the Higher Prices. Thank You, Vemay Neutral Loki_ (3 reviews) On April 7, 2008, Loki_ Carmel, IN wrote: Reading about all the people this company has ripped off and they way they treat customers just makes me so mad. This company should not still be doing business. For those that have been abused by this company, if you paid for your order with a credit card then you can file a chargeback with your credit card company and get your money back if this company refuses to give you a refund. If the credit card company finds the dispute in your favor then the credit card company will reverse the payment to Autumn Ridge Nursery and credit it back to you. Your credit card company will almost always find in your favor and reverse the charge. Autumn Ridge Nursery can claim they never issue refunds all they want but the fact is, they simply can not keep your money without giving you the items that you paid for. The items also must be in a condition that could be reasonably expected based on the description of the condition of the item at the time of purchase (re; you can't send a customer a dead plant when the customer paid for a live plant. Unless the plant was specifically described to the customer as being dead and based on that description the customer decided to purchase it and paid for it, it is reasonable that the customer can expect to receive a plant that is alive) Taking pictures (especially digital pictures) of the dead trees/plants when they arrive along with the package and all the packaging materials is always a good thing to do. Some online nurseries/companies will accept an emailed picture of a plant that arrived damaged or dead as proof for replacement/refund instead of sending the damaged/dead plant back. Another thing you can do to help protect yourself in the future when buying plants (or anything else) online is to open a PayPal account. You can get a debit card for your PayPal account, just like any other regular bank account, and use it to make your online plant purchases. PayPal has a very good buyer protection program. For an extra layer of protection you can attach your regular credit card to your PayPal account and pay for purchases with your credit card through PayPal. That way if you open a dispute about a purchase with PayPal's buyer protection and you either do not get refunded totally or PayPal does not find in your favor in the dispute you can then file a chargeback with your credit card company. I have a small business selling plants online (Greenhouse Foliage) so I know how these things work. If the plants you paid for arrived dead (or otherwise not viable), were the wrong plants or did not arrive at all, there is no reason that Autumn Ridge Nursery should keep your money (requiring customers to pay 50% plus shipping for replacements is absolutely unbelievable) Just be sure that you do not let this or any other company string you along until the deadlines for filing disputes and chargebacks are past. Most credit card companies allow 60 days (some allow 90 days) to file a chargeback and PayPal allows 45 days to file a dispute. If an online company doesn't send your order before the deadline, then go ahead and file it as an item not received (PayPal will automatically refund buyers for items not received if the seller can not provide online proof of delivery, such as a tracking # showing delivery). If you are looking to order from a company that ships at specific times instead of shipping when the order is placed, then find out when those shipping times are and place your order as close to the shipping date as possible. Do not forget to file a complaint with the Better Business Bureau against Autumn Ridge Nursery and/or any other company that conducts their business in a similar manner. You can also file a complaint with the Federal Trade Commission (FTC). Federal Trade Commission regulations state that a seller MUST ship out purchases to customers within 30 days of receiving payment from the customer. It seems that Autumn Ridge Nursery often does not ship out orders for months after charging the customer's credit card. This is against FTC rules and can and should be reported to the FTC. Unlike the Better Business Bureau, the FTC has the power to put Autumn Ridge Nursery out of business if they receive enough complaints about serious regulation violations. Sorry to have taken up the space for such a long post. If this post helps anyone to get their money back from this unbelievably horrid company or helps prevent anyone else from getting ripped off, then it is worth it. Please feel free to email me either through D-mail, through my company's page here on this forum (Greenhouse Foliage) or at my email address; [e-mail:Lokiwan@gmail.com] Negative cook1958 (1 review) On April 6, 2008, cook1958 Jacksonville, TX wrote: I ordered a Rio Samba rose bush last year for about $8.95 from Autumn Ridge. When it arrived I planted it immediately. When it bloomed months later instead of being a Rio Samba (red/orange/yellow color) it was pure white. It was a pretty bush but not what I ordered. I wrote Autumn Ridge and they said they would replace it but for me to dig up the other one and mail it back. That is ridiculous. I'm supposed to dig up a bush, wrap it up someway and spend probably $8.95 to send it back. I wrote and told them this and told them I didn't think I should do all this as it was not my mistake. I had placed several orders before and thought they should make it right. They did not answer. I just placed an order with Summerstone Nursery (didn't know it was Autumn Ridge who I swore to never buy from). Imagine my surprise to find this site. I would have never thought it was the same place. and I feel like an idiot for giving them more of my business. Never again. Negative igizzzmo1 (1 review) On April 2, 2008, igizzzmo1 Nebo, NC wrote: Here is my first email March 18th that I had to send after I already called them and cancelled my order. I called and cancelled this order the next day. The lady told me that it would be no problem. --- [e-mail:orders@autumnridgenursery.com] wrote: --------------------------------- Shipping Confirmation from AutumnRidgeNursery.com SHIPPING CONFIRMATION FOR PURCHASE FROM AUTUMNRIDGENURSERY.COM We just wanted to let you know that your order, 472798, has shipped. Here is my second email March 19 Fedex is at my home and I have refused the items that they were bringing. I already called and cancelled my order the day after it was ordered. I was told that the order was not being processed because I cancelled it. Please call me and tell me what is going on? 828-460-4329. I said that I was going to possibly place a different order but at this time I am not going to place another order. --- [e-mail:orders@autumnridgenursery.com] wrote: Here is my third email March 29 I still have not received my credit on my credit card for canceling this order. Please let me know when my card will be credited? Thanks My personal phone number is 828-460-4329 Kelly --- [e-mail:orders@autumnridgenursery.com] wrote: Here is my fourth email and response to there email April 2 I refused the order and I want my money back. I talked to someone on the phone before my order was even pulled and they said it was no problem for me to cancel. I thought that I was getting good customer service. Maby I was wrong! I do not understand why this a problem. Give me my money back and you got your stuff back and there is no problem. This should order should not even fall under the return policy because the order was cancelled! before the order was even pulled. Its not my fault that your staff does not communicate properly. --- Orders wrote: > This order shipped March 18th. We can't cancel the > order after it has been > shipped. > > Thank You, > Autumn Ridge Nursery > 931-474-3386 > [e-mail:info@autumnridgenursery.com] NOW CAN SOMEONE PLEASE TELL ME WHY THIS BUSINESS IS DOING THIS TO THE CUSTOMERS? I HAVE READ THE REVIEWS AND I DO NOT UNDERSTAND HOW SOMEONE CAN CONDUCT BUSINESS IN THIS MANNER. MY CASE IS UNIQUE BECAUSE I CANCELLED MY ORDER BY PHONE NOT EMAIL! I TALKED DIRECTLY TO THE COMPANY BEFORE MY ORDER WAS EVEN PULLED OR READY TO SHIP. FOR MY SECURITY AND OTHERS I AM GOING TO FILE A REPORT WITH THE BBB AND MY CREDIT CARD COMPANY. IF THERE IS A CLASS ACTION LAWSUIT FOR THIS COMPANY PLEASE EMAIL ME @ [e-mail:igizzzmo1@yahoo.com] ALL I ASK IS GIVE ME MY $211.60 BACK ON MY CREDIT CARD I DIDN'T RECEIVE ANYTHING AND I DIDN'T BUY ANYTHING! Negative Carmel197 (1 review) On March 31, 2008, Carmel197 Edmond, OK wrote: We didn't think anything about researching this nursery site, as it appeared to be very reputable. We did receive our "free" plants very quickly. We did think it was strange that these arrived before the 21, two to four ft. trees, that we paid for. We promptly planted our 6 free plants, and did comment that by splitting a couple at the root site, we would actually end up with 8. After a couple of days, we did contact the nursery by phone, and were told that the purchased plants had been shipped, but were being trucked from TN to OK, and therefore would arrive in 11 to 15 days. We waited and waited, it has now been 11 days. We decided to call again, because of the prompt delivery of the free trees, and were told that all 27 trees were to have been in the "tube". Needless to say we were stunned. We were asked if we still had the box with a sticker stating who packed the box. We normally do not keep packing materials once we have received and approved the merchandise. We went outside and counted the shrubs that are the exact plant we chose for our free gift. We were indeed able to split a couple at the root and ended up with a couple of extra. Nice little extra gift, but in no way makes up for the $125 worth of 4 ft trees we paid for. I will say that we were able to get a hold of someone. She did agree to send us 21 more trees, however was very argumentative about the fact that all of the plants were not included in the box, or that any of their plants would be shipped in anything other than a "tube" wrapped in a small piece of newspaper. We are still awaiting the arrival of our 4ft "trees". At this point we would urge anyone who has a decent local nursery to get off their fanny, and go out on foot to look for your plants, and above all, research anything you purchase on the web, and believe the reviews you read. We have found this to be a very reliable souce on hotel rooms as well. So far the plants we did receive appear to be doing well, and are of a reasonable size for mailorder shrub. I guess we will be really surprised if our 6 to 8 ft shrubs, grow into 100ft trees! Negative troman1973 (3 reviews) On March 29, 2008, troman1973 Jamestown, ND wrote: After reading all these reviews, I thought i better put my two cents in too. I also received the twigs they call trees. I did have two trees make it through the winter, but they are so small it will take years for them to mature. They would give me half off and $2.95 shipping, but why would i want to order some more twigs from them. ALSO MOST IMPORTANT. I checked out SUMMERSTONE NURSERY it is the EXACT site as Autumn Ridge, same prices, same pictures and NOW they offer FREE shipping. What a JOKE. DONT GET FOOLED AGAIN> Negative howard1949 (1 review) On March 26, 2008, howard1949 Whitesville, KY wrote: i made an order in 07 to autumn ridge,the order was for over 600. dollars, i have had a bad experence so far the plant didnt live the blackberry that did live turned out to be rose of sharon bush. i tried to get satisfaction from them and could not, i contacted the bbb of tenn. and the wife of the owner called after being contacted by the bbb she promised she would take care of my order this spring 08 herself i sure hope so im 59 years old and dont have that many years to waste waiting from spring to spring for and order to arrive. i will post letter when i receive my new order i have high hopes this time because the owners wife said she would take care of it herself. good luck to all On May 6th, 2008, howard1949 added the following: After the poor experence my first time the wife of the owner contacted me after the bbb contacted them, she had promised that she would take care of the order her self. well that order was a little better, not much. my black berry are some kind of purple bush with thorns my dew berry is some kind of little tree,my 500 strawberry plants, about half of them are what i ordered and they are looking good(surprise), the other half look like the wild straw berry i have in the field and have not grown i had my soil tested so i know it is right and we have had plenty of water. my raspberry none lived, my blueberry did not live my seedless grape all lived and doing pretty wellso all in all i guess i have about 200 dollars of a 650 dollar order living so i am guess i am one of the lucky ones who ordered from stick ridge. will not order again and hope this place will be put out of bisness from lack of orders, and ialso believe that some of these positive comments on here are from folks who work for stick ridge. good luck to all with your gardening and if you want a good one dont order from stick ridge Neutral ezzell26 (1 review) On March 21, 2008, ezzell26 North Platte, NE (Zone 5a) wrote: Just wanted to let everyone know that there is a website for a nursery online called Summerstone Nursery. They say they are a new company offering really cheap rates and free shipping on all orders. Interestingly enough their website, address, and phone number are the same as Autumn Ridge Nursery's is. Neutral jadedshopper (1 review) On March 19, 2008, jadedshopper Bowie, MD wrote: Just wanted to add a comment of THANK YOU to all the people who commented on this company. After a bad experience trying to buy candy from Hometown Candy (aka jordanalmonds.com and other aliases-- a fraudulent company), I now Google every unfamiliar internet shopping site I'm considering ordering from. It saved me from buying a laptop battery from Key Battery and now it's saved me from spending a bundle on roses from Autumn Ridge Nursery. THANKS AGAIN to all who posted!! I really appreciate the time you took to report your experiences! Neutral siobjuan (1 review) On March 19, 2008, siobjuan Dexter, ME wrote: I am a first time homeowner with a pretty bare lot. I am looking to fill a lot of area with a variety of plants. Particularly I am planning on trees, shrubs, flowerbeds and a large vegetable garden. I had a master list of what I like and knew would be good in my zone (4) and had an order of over $150.00 in my cart with Autumn Ridge Nursery. Before checkout, something made me look at the company a little closer. Maybe it was the prices were just a little "too good", but I found your reviews. I have decided not to do business with this company based on your input, and I thank you for your reviews and for this site. Newbies like me can use all the help we can get. I will instead go to a recommended place so I will at least get live plants! Thanks again. Negative PLANTS555 (1 review) On March 14, 2008, PLANTS555 Waynesville, NC (Zone 7a) wrote: they sent me a frasier fir tree I payed $3.50 for it plus $6.50 shipping the tree lived a day or 2 then died when I called them they sent a replacement form wanting to replace it at half price they wanted to charge me a $1.50 for a new tree and 2.50 shipping I was dissaified I hate this I asked them to replace it for free or give me a refund they said know I told them I had already payed 3.50 for the first one plus 6.50 shipping I did not want to give them any more money after the first one was know good. I would like the company to give a refund or send a new tree for free. Kevin Jones Waynesville NC. I placed the order on January 18 2008 Negative t_r_e_e (1 review) On March 12, 2008, t_r_e_e Lorton, VA wrote: Worst online purchase ever from this company. Dead sticks, cut-off roots never think of it. I once asked for replacements, but items were not any better! Forget it! G Negative Arkyokie (1 review) On March 3, 2008, Arkyokie Hermitage, AR wrote: I too join the many folks who recieved dead sticks that was supossed to be trees.Don't buy from this company. Cost me 140.00 dollars to learn this lesson. I really don't know how they stay in business with a reputation like this! Arkyokie. Negative juneandtraci (3 reviews) On February 23, 2008, juneandtraci Roswell, NM wrote: I purchased two fairly large orders of fruit trees 2 years ago ( one in the fall and one in the spring) from this nursery before I was aware of this Web Site. The first batch was ok ( definately nothing great for the price) and they initially grew fairly well for the first several months ( later stopped growing as well), but the second batch was very poor, took over 4 weeks to reach me and were very small and dried out . ( I known I should have sent these back and disputed it with the credit card but procrastinated and was an optimist). Unfortunately everything the negative comments in this site have detailed are essentially true. I was not knowlegable at that time to known better but I certainly do now!! 1. No invoice, even when I called and asked for one, 2.very poor labling of trees ( although I was able to figure out which was which and put my own labels on the trees) 3. Very poor packing ( dried out - and trees mashed together) 4. VERY small trees -especially with the second order 5. The " free items " are not worth anything 6. . I ordered mostly " semidwarf trees" and now realize that none of these are grafted or budded trees. thus CANNOT BE SEMIDWARF TREES. These are all obviously seedling trees. 7. Also, now that they have leafed out one season , many of the trees are obviously a different species than they were labeled. I AM HESITANT TO BELIEVE THAN ANY OF THE ORDERED TREES ARE THE VARIETY THEY WERE LABELED. 8. Most of these trees have not grown well ( although most but not all, lived) and I am considering taking them out . ( trees from other nurseries have all grown well). The few which are doing ok I may keep and eventually use for grafting or budding a different variety. 9. When I called customer service I did not get satisfaction ( won't go into these detail since many previous persons have detailed these problems BASICALLY YOU GET WHAT YOU PAY FOR and it is better to get a few quality trees from a quality nursery than purchasing from this nursery. I strongly recommend not purchasing from this nursery . Positive Steve_K (1 review) On February 19, 2008, Steve_K Cleveland, GA wrote: I ordered two Cherry trees. They came by mail. I received them this morning. I have planted them and they are taller than the advertised height. The roots are in good shape. Not cut off like some trees I have ordered from other nurseries. They were packed so they should start to grow soon. I like bare root, one year old trees. They grow faster and you came shape them by pruning them later. I talked to a Forester that said you need to get the roots against the soil they will grow in. They also gave me a ceder tree in good shape, free. Just for ordering from Autumn Ridge Nursery. I am very pleased with my order. Negative kyly72 (3 reviews) On January 30, 2008, kyly72 Cumberland, MD wrote: Don't be fooled by this company! I just called them about their website it lists pictures of plants with the wrong information ! Such as under perennials E looking at the Echinacea on page 1 they have an after morning echinacea listed I called questioning this because I was interested in ordering if it was supposed to be an echinacea after midnight!I spoke to customer service and told them of the problem of what I believe to be errors on page 1and 2 under echinacea on page 2 they have an echinacea Rozzane listed which is clearly a picture of geranium Rozzane possibly or a geranium in blue! And there is a gaillardia listed as a geranium on this page also not hard to tell the difference!The staff I spoke with seemed very unknowable of what these plants pictures should look like!They spoke to me in a very negative tone telling me they knew what they was doing because they was the plant capital of the world!Scarey! thats all I can say and I think their reviews speak for themselves!Not getting my order! On March 22nd, 2008, kyly72 added the following: OMG!!!!! Negative Chadana (1 review) On January 20, 2008, Chadana Oklahoma City, OK wrote: I ordered several "baby" trees from this nursery and although I expected very small seedlings, I didn't expect them to be dried up and dead (wrapped in newspaper). I also received a free plant and I choose a Muscadine vine (Jumbo cultivar). The vine grew but turned out to be a concord type table grape (not even the same species!). I am also very disturbed by the cultivars of grapes listed on their website. Some of the varieties they list DO NOT EXIST!!! (There is no such thing as a Seedless Catawba). I know this because viticulture has been my hobby for many years. Apparently, the fine folks at Autumn Ridge just send whatever they have believing that the public will be none the wiser. Thank god for forums like this one. Neutral fishfrank (1 review) On January 18, 2008, fishfrank Huntington, TX wrote: Well, I made an order last winter and received my twigs in the cardboard tube like everyone else's. I had never done bare root plantings but still was sceptical about these sad looking twigs. Planted everything and here were the results. 2 pear trees all put on growth and are about four feet tall a year later. 2 apple trees 5-6 feet tall a year later. 1 free crabapple 5-6 feet a year later. 1 flowering cherry is about 8 feet tall a year later (this thing was a foot tall when i planted it!). 1 dogwood tree failed to put on new growth after about a month so i emailed them with no response. A week later another dogwood comes in the mail. About a month later the new dogwood tree has new growth but so does the old one I gave up on. All my trees lived but after all of these negative posts I don't think I would order again. For one I didn't even think about graft marks on the fruit trees due to my inexperience. They are growing so well It would be a shame if they never are able to fruit. Negative dwalker (2 reviews) On January 9, 2008, dwalker Nashville, TN wrote: I ordered 6 fruit trees from this company and upon arrival it was apparent most of them (4 of 6) would not survive. All the trees were package in one small sleve, in my opion the packaging was substandard and the trees themselves were smaller than implied. I called immediatly and was given the run around. They were very pricey, so I expected better quality but found the quality to inferior. To date I have not recieved any replacements and I will not be forcing the issue because of the poor product quality they delivered are not worthy of placement on my land. This company needs to get real and advertise accordingly (comparibly to what is delivered) I would never do business with them again and I highly recommend you do not either. Negative skier1golf (1 review) On December 19, 2007, skier1golf Rodman, NY (Zone 4a) wrote: I too ordered about 30 plants from them and recieved them late and in poor condition. So i called and they told me to plant them and see if the take. well out of the 30 only 4 or 5 lived 2 apple trees which i was really happy with, they grew really well also a red crype myrtle and a hummingbird vine were the only thing to survive. I called and they said they would replace at 1/2 price plus shipping. I called back and told them that was not acceptable. After talking to a supervisor they aggreed to replace for just the postage. Which is fair I just dont hold much faith it will happen we shall see. Negative jcmaher (1 review) On November 15, 2007, jcmaher Seattle, WA wrote: I ordered a Dwarf Fruit Orchard package, a couple of blueberries and two arctic kiwis. The shipment came a bit late, missing the kiwis, but most importantly, the trees were not dwarf. There wasn't a graft in sight. In fact, one of the peaches still had a pit attached to the root. Others were double-stemmed sprouts, again, clearly simply seedlings destined to be full-grown trees and not likely to be true to type (especially the apples). It was only then, alas, that I did my duly diligent Internet research and found the complaints here and on other sites. I called to request info on how to return the shipment for credit and was told they'd replace the items but not issue a credit. Thanks to all the info here, I know not to even think of letting them replace with another batch of bogus trees. I've initiated a complaint with my credit card company and with BBB. Negative dreamingflowers (1 review) On November 3, 2007, dreamingflowers WayupNorth, MN (Zone 3a) wrote: In May, unfortunately my wonderful husband was trying to be kind after he ran over my rose bush so he went online and ordered replacements from this HORRID company. The order took over a month to arrive and everything was dried up and bone dead. There was NO receipt, No packing slip, nothing in the bag except dead plants! I called immediately and I was told I would have to wait until Oct. 25th when they ship out their next batch. I have called numerous times and e-mailed numerous times and I never have received a replacement or a return call. Over $100 and a lot of our time down the drain! Simply Robbery and very Pathetic. Negative mikewh (1 review) On October 16, 2007, mikewh Delta, OH wrote: Never buy plants from Autumn Ridge Nursery. Their guarantees are lies. They have poor customer service and send inferior plants, DEAD. The shipment was delayed and I called several times wondering what happened. I called the same day we received the shipment and said they were dead. They told me I didn't know what I was talking about. I told them we had an orchard which was planted with rootstock so I had the experience to tell a dead tree from a live one. I was a push over and planted the dead trees. They obviously didn't grow. I called again and they said they stopped shipping trees and should call in the fall. I called in the fall and they sent me a replacement order form, but I would have to pay half the original cost and shipping. Obviously I was mad and tried to call the nursery. No answer. I then "googled" Autumn Ridge Nursery reviews and found your web site. I now know that we are not alone with our problem. Negative billatw (1 review) On September 25, 2007, billatw Jewett City, CT wrote: bought 3 cherry trees. All 3 died (never grew). They replaced them. 2 out of 3 replacements died. The one that survived turned into a crabapple, not a cherry!! Negative sandi2007 (1 review) On August 29, 2007, sandi2007 Hartford, WI wrote: I wish I would have done some research before I placed our $200 order! It all started in early April '07, I placed our order online and they charged us right away. A month & 1/2 later, our order came in the tiny cardboard tube-same as other people...moldy newspaper with some gel and 25 tiny hemlock's worth of needles and other misc. leaves at the bottom. We tried everything like some of the other posters have. Everything was dead. I finally got them to send out a replacement one month later and it wasn't even the same order and I honestly don't know what most of it was, but it too, was all dead, but again I tried to salvage some things and I now have ONE lonely bush that has survived. I kept getting the runaround all summer that they would be refunding our entire order total to our card. Week after week and month after month...same story. After realizing this refund was never going to happen, I called at the beginning of August and was totally abused verbally on the phone after only asking what the status of my refund was. This guy totally went off on me and said we don't deserve a refund and he put a good male customer on hold to deal with my crap, etc., etc. I hung up in tears. I have never been treated that way before and I was just in shock. I finally called again at the end of August now and now mysteriously they never give out refunds and will send me another replacement in October or maybe next spring and they are "done" talking to me. (I am certain that I'll never receive anything from them next spring)They claim they have never refunded anyone and will not refund my money because it wouldn't be fair to the other customers. He also said I should have sent all the dead stuff back to them and that they can't trust that any of their customers know what they are doing, and that for all they know, everything was alive and I let it die. He just kept making accusations that it was somehow our fault and then said, "only God can make something grow-it's out of my control". They sent our order back in May the slowest way via the USPS, so it took 3 weeks...and after saying they'd send the replacement FedEx 2-day, they used the 3 week service from the USPS again. It's hopeless. No matter what you say, they treat you like crap and blame it on you. We paid $200 for one very young bush, and I have learned a big lesson. Autumn Ridge Nursery should not be in business, but they are, and we all have to research any company we buy from online. There are too many greedy & mean scammers out there these days. Negative Sierra779 (1 review) On July 31, 2007, Sierra779 Elk Grove, CA (Zone 9b) wrote: I wish I'd have found these reviews before buying from this online nursery! I bought four bare-root roses. Waited sometime then contacted them to find out what happened to my roses. They sent them PARCEL POST....well by the time they reached me in California they were all dried up and dead. I contacted them and they never responded. I contacted them several times. Finally in the snail mail an offer to replace them arrived ...catch...I had to send them half the payment I had already paid for the dead roses. WHY would I do that? I did manage to save ONE of the four. It was suppose to be a KORDES PERFECTA...one bloom finally and it's a common RED rose and not a very pretty one either. They have NO customer support, don't bother. They don't live up to the promise they make and they don't return emails. I learned well. I wouldn't buy a pencil from this company and HIGHLY suggest no one wastes one cent on this company! This is a loose loose company!

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