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| Texas Hydroponics Mailing Address:
5126 Burnet Rd
Austin, Texas 78756 (United States) Phone: 1-866-254-9376
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| Recent reviews:
| Past month | Past 6 Months | Past 12 Months |  Positive | 0 | 2 | 2 |  Neutral | 0 | 0 | 0 |  Negative | 0 | 0 | 0 |
| This company specializes in: |
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| Feedback History and Summary |
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Comments:
| Rating | Author | Content |
| Positive | tomatofarmer
(1 review)
October 03, 2009 | I am a first time gardener. The folks here have helped me be very successful in a short amount of time. They have offered me discounts, and matched other retailers prices (even online wholesalers). I have never felt that I was being "upsold". I won't shop anywhere else! | | Positive | skunkymunky
Corpus Christi, TX
(1 review)
July 05, 2009 | Been ordering online from this company for the past five years. Couldn't be any happier with the service, selection, and consistent ability to fill my order 100% When I order 10 products, I get 10 products... (and usually some samples) This is not usual in the hydro industry as many little shops try to put on a big front online and list tons of products they don't really stock. (o yeah, the prices are great too, and they will match ANYONE with like items!). I lived in Austin back when they first started in a shack and agree that some of the online pricing was not consistent with in store pricing in years past. This is the case with ALL online hydroponics retailers I have seen. Now they run the biggest hydro operation in the country and manufacture lighting, controllers, etc. There is a reason they have grown so huge with such a loyal customer base.
The following is copied directly from one of the well known online stores BGHydro.... "Why Does BGH Charge More For Some Products In The Retail Store Than What’s Published On The Website?"
"First of all, let us start by saying that we do not charge more in the retail store, we charge less on the website. There are many reasons why things have turned out this way. Shortly after starting the website, we realized that there were many “online-only” stores that were offering heavy discounts on equipment. Basically, we are competing with guys who are sitting in their garage in their boxer shorts in front of their computer taking orders and having the items drop-shipped from their vendors. They are able to sell products at the prices they do because many of them pay no rent on a building, no utilities, no labor for trained, experienced sales and customer service people, etc. So, after spending large sums of money and time designing our website, we realized that we were not going to be able to sell enough products without at least matching what our “competitors” were charging."
Competing in a "brick n' mortar" store is much more labor/overhead intense (I know this as I own a computer parts company with a online and retail front). Since then, I have noticed Texas Hydroponics is sharing the same database and you can find pricing to be identical in both online and in all the stores (2 in Austin, Dallas, Houston). So no need to be worried you will have a significantly higher bill when you walk in the doors. To be honest, I find it much cheaper to interact directly in the store as you can get volume discounts (if you mind your manners and spend a few bucks).
I wrote this after reading the previous posts. These guys run a stand-up business and should be applauded. Way to go Tx Hydro! Your loyal customer forever!
Skunky Munky
| | Negative | ripped_me_off
Liverpool, TX
(1 review)
October 21, 2008 | These guys are ripp-offs they took all of my money and sent part of my order. I spent phone call after phone call with these guys, who in my opinion are con men. Now, they tell me that they can't do anything about it - won't give the product - won't give me my money back. Well over $100 they defrauded me out of. In my opnion, if you do business with these people you are just begging to get ripped off! Not only would I not recommend these guys but in my opinion they should be investigated by the authorities. | | Negative | hydroooo
Tulsa, OK
(1 review)
May 15, 2007 | Never deal with this company again. They change the order and add surcharges without notice. Telling me certain items to be out of stock, while selling the exact same item on ebay auction for higher price. |
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