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The scoop on 'Annie's Annuals and Perennials'

  Company Profile  
Annie's Annuals and Perennials

Annie's Annuals and Perennials has 2512 products listed in PlantScout.

Mailing Address:
801 Chesley Ave.
Richmond, California 94805 (United States)

Phone: 888.266.4370
Fax: 800.819.5913

Catalog Order Page: Hyperlink
Paper Catalog Cost: Free

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Recent reviews:
Past month Past 6 Months Past 12 Months
Positive 11 14 28
Neutral 0 0 0
Negative 1 3 7
This company offers a variety of plants.

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  Feedback History and Summary  
211 positives
20 neutrals
15 negatives


Displaying the 50 most recent comments:

Positive Kriblett
Portland, OR
(1 review)
March 30, 2015
I have used Annies Annuals over the past 3 years, they are a wonderful nursery that knows the meaning of bee friendly plants. Everything I have ordered from them has always come to me in great shape. These guys really know how to pack & ship live plants. Whenever I have had a question or issue with my order they have been very quick to respond and have always been pleasant to work with.
Positive katznk9s
Rosedale, CA
(1 review)
March 27, 2015
As a former orchid grower/fancier, I have purchased and received many mail order plants from all over the world. Plants arrived in various states of growth to dead. So I must say that not only am I extremely pleased with my order from Annie's Annuals, their packing was unique, superb, and the perfectly protected plants arrived in absolutely primo condition! Do not hesitate buying from this fabulous plant source!
Positive rebeccaellen
Los Altos, CA
(1 review)
March 12, 2015
I've been using plants from Annie's Annuals for over 15 years both in my own garden and in the ones I design (I'm a professional landscape designer) and have never, EVER had a problem with any of the staff or any of the plants. Yes, shipping is expensive, but you should see the care that goes into packaging them! The plants arrive safe and secure and the moment you open the box it's like the moment Dorothy lands in Oz - filled with life,scent and color. The shipping is worth every penny. Here's a little story to let you know how much I love them: A few months ago I was diagnosed with breast cancer and knew that I would have to immediately begin 5 months of chemotherapy, followed by a mastectomy. Before my first round of chemo I treated myself to a hefty order of my very favorite plants from Annie's, with the goal of quickly planting them in the ground, knowing what pleasure they would give me in the spring. Well, it's spring now and as I walk around my garden (in PAIN, I might add, due to my recent surgery) I can't tell you the joy I feel seeing these treasures growing at the speed of light with our unseasonably warm weather. Placing that order was the smartest thing I did for my mental health. This is a wonderful, thoughtful, caring nursery run by people who are as passionate about their plants and the environment as any gardener could be. I *heart* you Annie's!
Positive Betweenthelimes
Arden-Arcade, CA
(1 review)
March 12, 2015
I have ordered from Annie's Annuals several times. I admit, the first time I ordered I was a bit sticker shocked at the shipping costs- but when my plants arrived I knew I got what I paid for. Most nurseries ship their plants wrapped in paper- Annie's ships each plant in their container, with each plant allocated its own space in the box. This is great for busy people like me who can't immediately put the plants in the ground (I'm ashamed to say I have some plants from Annie's that are still in their 4" container from last summer lol). I also love that I can pick the date I want the plants shipped. It gets very hot in the summer here in Sacramento so it's nice to plan my shipping for a cooler day, or for a day when I know I'll be home so they don't sit roasting on my patio. My plants have always arrived really healthy, and the only time I've had a plant die on me is when I bought a plant that was not suitable for my zone (I can't help myself- I want to be able to grow everything). Kudos to this small business for running such a unique nursery, thank you for the excellent customer service you provide.
Positive SusanLM
Concord, CA
(1 review)
March 12, 2015
I am a long time customer of Annie's Annuals, and have nothing but praise for the quality of their plants, service and selection. They are one of the few places I can be certain of getting neonicotinoid-free plants. As a professional landscape designer, my standards are high, and I not only shop here for my own garden, but regularly send clients either to order online, or visit in person. They carry many unusual specimens that are simply not available anywhere else. Highly recommended.
Positive maxinaustin
Austin, TX
(1 review)
March 11, 2015
I have shopped at Annie's Annuals for more than a decade, and it is, by far, the best nursery I have ever visited. By best I specifically mean the coolest plants at the best prices, well-grown and carefully packed.

Any fellow Texan who orders Nemophilia from California in a snowstorm and then attempts to extort the nursery with bad reviews is... not a good Texan. Or a good gardener.
Positive kissmyaster
Chicago, IL (Zone 6a)
(1 review)
March 11, 2015
Kick ass customer service and rip-roaring plants. Nobody does it better! I'll buy from them again and again!
Thanks Annie's!
Positive Marilena
Chicago, IL
(10 reviews)
March 11, 2015
Although I have not ordered from Annie's Annuals, I have to defend them regarding the comment below.

I was ready to place an order on their website yesterday and decided to wait since they specifically state that all orders will ship within 2 weeks. For the person giving them a negative rating, BLAME YOURSELF. Why would you order tropical plants in the dead of winter knowing they're going to ship them in 2 weeks?

The response from Annie's is extremely considerate - just based on their customer service, I'll be ordering. But since I live in the Chicago area, I'll wait until late April to put in my order.
Negative reeve1
Plano, TX (Zone 8b)
(42 reviews)
March 11, 2015
Posted on February 27, 2015, updated March 11, 2015
UNBELIEVABLE! I live in Dallas, TX and I receive their catalog in January and I got their weekly emails. I placed an ordered last week ($173.90, $71.00 of this was SHIPPING COST!!). It\'s snowing here, as can be seen on the National Weather service or anyone in the nursery business that actually checks the weather before blindly shipping live Zone 9-10 plants, and it has been bad weather for more than a week. This is the time of year we get this weather, every year! Yet, they blindly shipped my entire order without a second thought. What responsible company does this? I am at their total mercy and I paid $71.00 for this type of service? Even beginner gardeners know that Zone 9-10 plants will die when shipped in weather below 40 degrees. Cindy, the supervisor, even admitted that the average weather is 37 degrees in my area at this time of year, which still would not be sufficient to ship the plants I ordered, and prives that they ship blindly without consideration for a customer\'s order or taking proper precautions that it might arrive safely. Once they have your money, it\'s your responsibility! This is just not right. Apparently, that\'s too much to ask for them to put 2+2 together or take any responsibility.
Normally, you receive a catalog, you place the order and you rely on the EXPERTISE of the company to ship the order at the proper time for planting in your area. They are the experts! These people don\'t understand this concept that the rest of the world has been ordering under for the past 100 years. When I called to get help, they immediately began putting the blame on ME. It shocked me!! Their idea of \"working with me\" is to give me a gift card for half the cost, not even a refund! One of the Baby Blue Eyes was battered and broken off at the base. It\'s likely this was done during packing before they closed the box, as there should be box damage if it was done during transit, but the box is fine.
Beware when ordering from these people. Any warranty expires upon receipt of payment! You can get their plants cheaper elsewhere and from much friendlier and more responsible people who actually care how a customer\'s order is received and will take time to communicate with you. They said there is a box to check when ordering on the date to ship, but this should be their responsibility, not a beginner gardeners! I guess I just expected more professionalism from a company who is supposed to be the experts and know better. They seem to live in their own world in their part of Zone 9 California without consideration or respect for anyone else who gardens in other parts of the country! This is just not right. I\'m done with any more ordering from them with their over-inflated, one-type shipping and will be reporting my experience with them on every garden site I am a member, as well as any that I\'m not!
On March 11th, 2015, reeve1 added the following:

The appalling things is that I've talked to you twice on the phone to try to resolve this. Both times, before even fully understanding my issue, your people began throwing rather lame and unwarranted comments about it being my fault. Some of them didn't even apply, such as, "If it is snowing here, did I have a place to receive them?" and after stating that no one ships tender perennials and annuals when the weather at the destination is below 40. Your supervisor confirmed that our national average temperature at the time of shipping was 37. The actual temperature was 25 and snowing, as indicated by the National Weather service. Further, shipping from California to Texas, or any place for that matter, does not mean the shipment travels as the crow flies. FedEx's hub is Memphis TN, and there are other northern (frozen) cities that these would travel. When I spent $100 on plants and $71 on shipping, I expect your expertise to hold the shipment, particularly when you were already holding the order because some of the plants you were selling were "not ready- too small." You condemned the plants to certain death, then only offered half of the order total, not including shipping. This amounts to 1/6 of the total for me to order the plants again and to actually receive what I should have in the first place. You are no friend to gardeners, but operate in your own bubble, and take no responsibility for your own blatant failures. So, now it's a problem with the website? Does this mean, regardless of whether it's snowing again, you will ship an order without consideration and without responsibility for killing the entire order. BUYER'S BEWARE!!!
Company representative comment on March 3, 2015:
On Mar 3, 2015 3:28 PM, Annie\'s Annuals and Perennials responded with:

Dear reeve1:

We would like to apologize for the disappointment you felt with your last order with us. We try very hard to explain on our website and in our catalog that we grow and ship plants anywhere in the continental US, year-round. We are not set up to ship in windows or by zone - so the ship date you choose really is the date we will send out your order. Due to the seasonality of many of the plants we grow and limited on-site space, we cannot hold orders. So, while we make every effort to try and catch orders due to go out to areas suffering extreme cold or heat, the sheer volume of orders this time of year sometimes means that one or two shipments may inadvertently slip through the cracks.

For that, we apologize and would like the opportunity to make things right. Please give us a call at 1.888.266.4370 so we can address your concerns.

In the meantime, we will be making changes to our shopping cart emphasizing our shipping policies to try and prevent frustration like yours from happening in the future.

Positive teritwinkle
Morgan Hill, CA
(1 review)
March 2, 2015
The plants I received had been very carefully watered and wrapped. It was like receiving little gifts. They were delivered on the day they were shipped out; that made the shipping costs seem much more reasonable. One of my plants was flowering; all seemed very healthy. I was so pleased to see the care with which my plants had been wrapped and packed. If I can do half as well now they are in my care, they should thrive.
Positive Suzkling
Bandon, OR
(1 review)
March 2, 2015
Annie's Annuals/Perennials is my favorite online nursery...I have ordered many times....their plants arrive in the most perfect packaging imaginable and ready to go into the ground.....they have a decent root structure and are always healthy......their catalog gets the highest creative fun stars........I feel defensive of them and can only ask the negative reviewers some simple, why do you expect them to hold your order until your weather is better when you placed the order to begin with.......that's your responsibility.........I could break out into a rant here...........ok, I'm in OR and they are in CA.....similar people! use common sense and don't order plants that aren't going to be happy in your zone.............there, there Annie' keep doing what you always do............there will always be those of us who water your shrine...........
Positive Youniquelychic
Everett, WA
(1 review)
March 2, 2015
This nursery is amazing! All of the plants I ordered arrived way ahead of schedule and they were all in great shape! Each plant had plenty of soil which was wrapped in a damp paper towel and then the whole thing was inside of a wax paper bag to retain moisteure and then slipped into a small pot so I could transfer it right away if I wasn't ready to put them in the ground. The box they cam in had plenty of room for the tops of the plants with cardboard cutouts supporting each plant (hard to explain) but nothing got crushed or damaged and each plant had plenty of room to breath. I would absolutly reccomend Annie's Annuals and Perennials to anyone looking for a wide selection of plants and a company that actually knows how to ship them (most don't)
Positive davids10
Reno, NV
(1 review)
February 20, 2015
the plants arrived in great condition. packing was the best. an aeonium arrived completely intact. the plants were shipped on the day i requested and arrived the next day. this is a good place.
Negative maureennn
Beverly Hills, CA
(1 review)
February 4, 2015
I was so excited to see the wonderful and different plants in Annie's inventory , even though most of the ones I wanted were not in stock but that was OK. And even though they are expensive that was OK too, and even though the plants are tiny tiny tiny , that would be also be OK if they grew. I did order from them twice and both times one plant was half eaten by something (I called right away but they advised me to wait it out) and more than half of my orders did not make it in my yard within a few weeks. I DID call Annie's twice for help, of course it was my fault, too much water, too little water, not enough sun, too much sun, whatever..... It has been a while now and only one plant survived sofar, that plant cost me over $100. I live in Southern California and am still looking for a GREAT nursery .
Company representative comment on March 3, 2015:
On Mar 3, 2015 3:25 PM, Annie\'s Annuals and Perennials responded with:

Hi Maureennn:

We are also disappointed to hear your plants did not make it - or failed to thrive after arrival. We guarantee plants arrive in excellent shape and ready to go in the ground. If you were unhappy for any reason, please drop us a line and give us a chance to fix the problem. We are always happy to help! 888.266.4370

Negative momlady
Maple Falls, WA (Zone 6a)
(5 reviews)
December 31, 2014
Because I live in a "colder" climate (zone 7) I cannot take advantage of the plants that sell out quickly. Here's why:

The problem is that they won't hold my order until the correct planting time for my zone. So, if I make an order for plants that are in stock at the time of ordering, by the time they fill my order, they have run out of the plants.

Previous years, I ordered early but had them shipped at the correct time for my zone. I didn't the get the popular plants in my order because they were gone.

This year, I ordered them early and had them shipped early (way too early for planting out) in order to make sure they were in stock. (I got all the plants I ordered! A first! So far, so good.) They even helpfully called me the expected date of arrival to say that I was going to get receipt of the plants that day, and suggested that I get them in the ground that same day. When I said they weren't going to be planted for a month, the caller sounded absolutely flabbergasted. She warned me about how bad it was for the plants to be held before planting and told me I should have them sent later.

I explained to her that if I request the correct delivery date for planting in my zone, the plants are out of stock by then. I asked if I could place a "hold" on plants in my order if I paid in full up front, but she said they won't do that. They simply fill the orders at shipping time regardless of when they are ordered, and when they run out, they run out.

Anyway, I kept my plants in the house for a month and some were fine, but many were struggling by then. The struggling ones took a big hit and didn't bounce back in time to bloom much or even look nice.

So, keeping them inside isn't the solution, and It's too frustrating to order really interesting, unusual plants and have them unavailable by my correct shipping time.

I have decided to give Annie's a pass in the future. If you are below zone 9 I think you will have similar problems.
Positive HerMorningDove
Vienna, VA
(2 reviews)
November 27, 2014
I have ordered from Annie's Annuals and Perennials several times and have always been pleased with the quality of the plants and service provided. Earlier this year, I ordered some sweet pea and poppy plants for spring planting. The folks at Annie's kept an eye on the weather in our area and held off on shipping the plants until the weather warmed up. (As you remember, the winter/early spring was very harsh on the east coast.) I was stunned when they first called to arrange a better time to ship the plants. What remarkable customer service! I've also been impressed with the care they take shipping the plants. Yes, the cost is higher than some websites but I think it's worth it.
Positive sliderock
Salmon, ID
(1 review)
October 12, 2014
This was the first time I ordered from Annie's and I was amazed at how well the plants were packaged. I received my order in a timely fashion and the plants were in perfect condition. I would certainly order from them again.
Positive annarborite
Ann Arbor, MI
(3 reviews)
September 18, 2014
Made my first purchase from Annie's last year and among other things, bought 4 climbing asters. I could not believe the results this year. The plants grew to between six and seven feet and are just a mass of beautiful asters this fall. Everyone asks what they are as no one in this area has seen asters that size. I am beyond delighted and looking forward to many more fall seasons of these beautiful blooms.
The plants were shipped in beautiful condition and although the shipping was a little pricey it was definitely worth it. I would highly recommend this nursery for their quality and service.
Positive mosterbauer
Sequim, WA
(1 review)
August 29, 2014
I just wanted you to know how much I appreciate the plants that you sent me and the care you took that they arrived in perfect condition. I have perused your site for over a year and even have a wish list. But my experience with mail order plants was so horrendous that I just could not bring myself to actually place an order. Thank you!! I will continue to go to your site and I will undoubtedly be ordering again in the spring.
Positive camrichdesigns
Scottsdale, AZ
(1 review)
August 20, 2014
I have been ordering from Annie's for several years, and have always been very happy with the service and quality. My selections have arrived in good shape, and well packaged. I like their wish list option when an item is not in stock, and look forward to getting that e-mail saying my wish list item(s) are available.
Positive kentsgirl
Belton, TX (Zone 8b)
(2 reviews)
August 11, 2014
Plants arrived in good shape. I immediately had to leave town for a funeral trip across the country. A neighbor checked on things, and your plants are still in good shape a week later. Thanks so much for "filling the box". It feels like a plant gift at a time when plants are extra appreciated. And now plants are in the ground and hanging on in this Texas heat. I would love to visit Annie's nursery someday. Thanks for a good experience for my first time ever to order plants online.
Positive thetubeguy1954
Orlando, FL (Zone 9b)
(1 review)
July 25, 2014
I have been doing business with Annie's Annuals & Perennials for 3 years now. What I really like about Annie's is it allows me to purchase plants for my garden that you cannot find in any of the local stores such as the 3 "Lobelia aquana" plants I recently purchased. This is great for having a garden that's unique from your neighboors.

Unfortunately in one of my last purchases the "Abutilon striatum" aka Redvein Indian Mallow plant I bought arrived in very poor condition ---{we all know when dealing in plants, occasionally 1 dies during shipment}--- so I called Annies and spoke with Cassandra Ramos. Cassandra's extremely pleasant personality is a real asset to Annies. She told me no more "Abutilon striatum" were available, which really bothered me. Because this was the plant I wanted the most.

Cassandra must have heard my disappointment, but she remained cheerful and as helpful as she possibly could be. She informed me I could wait for another "Abutilon striatum" to become available or order a different plant if I chose to. I stopped Cassandra and told her it really didn't matter what my other options were because I really wanted another of the "Abutilon striatum" plants. So I'd just have to wait for another "Abutilon striatum" to become available.

Cassandra informed me I could check my "Wish List" online daily at Annies to see when another "Abutilon striatum" became available and when one did I should call her immediately! Well Cassandra was so cheerful & helpful by the time the call was over I wasn't even bothered about the "Abutilon striatum" dying. To make a long story as short as possible, I continued checking my Wish List on Annies everyday to see if another "Abutilon striatum" became available. Then one day I called Annies again and asked for Cassandra Ramos when they picked up.

I was going to ask Cassandra about a different plant I saw in Annies catalogue, when she said; "Mr. Scata I just hand-picked the best 'Abutilon striatum' I found out in our greenhouse just for you!" Cassandra explained how there was only 3 or 4 "Abutilon striatum" plants left in their entire greenhouse and she realized how bummed I was about my "Abutilon striatum" dying. So she hand-picked the one she thought looked best and was about to call me and tell me the plant could be replaced after all!

Cassandra Ramos went well above & beyond the typical customer service I'm used to receiving anywhere ---{I want to be crystal-clear that I've always received good customer service at Annies}--- She is the person I'll always ask for from this point on. My "Abutilon striatum" arrived today and it does look very nice. Annie's Annuals & Perennials and Cassandra Ramos get's BIG thumbs up from me. Thank you both very, very much. ---Tom Scata
Positive daelanf
Lake Stevens, WA
(1 review)
July 15, 2014
I placed two different orders for Phormium 'Black Adder'. Both shipments arrived with very nice plants, but also the shipping containers were the best of any mail order shipments I have received....and I have done a lot of mail order plant buying. The plants arrived fresh and perky, despite the weather being quite warm. The soil was contained and moist and none of my plants were crushed or otherwise damaged, even though the box was NOT lying " this side up" on front porch. I am impressed with the plants I received, but even more impressed with their shipment method. Altogether a very happy experience!!
Positive CarolQ
Medford, OR
(1 review)
July 5, 2014
I ordered six perennials from Annie's Perennials this spring. They arrived in beautiful condition and were very carefully packed. I was very impressed by just how carefully they were packaged. Since I live in Oregon and AP is in California, I really appreciated this. All six plants are still alive and thriving. I will happily order again from these folks.
Positive Marchant
East Wenatchee, WA
(1 review)
June 30, 2014
Annie's Annuals and Perennials always have healthy beautiful plants that they send; and, they arrive at our home looking like they have never been disturbed. Just comfortable in their containers.
Positive terrimckyd
Omaha, NE (Zone 5a)
(1 review)
June 25, 2014
I have ordered plants from Annies Annuals for many years and they are my source for annual poppies. The plants I receive from them are strong and transplant very well and I should add I have found no other mail-order source for annual poppies! The one time my plants arrived with problems they took care of me. This last batch of plants from them was amazing.
Positive JaniChris
Olympia, WA
(1 review)
June 25, 2014
Here is the email message I sent to Annie's Annuals after receiving two different plant orders from them:

I so appreciate the care you take with the plants you’ve sent me. They have been in excellent condition and I feel they are treated with loving care from the time they come into your keeping until they leave!

A happy customer,
Jan Starling
Olympia, WA
Positive clpgirl
Chippewa Lake, OH (Zone 5b)
(46 reviews)
June 21, 2014
Posted on May 10, 2012, updated June 21, 2014
Posted on May 1, 2012, updated May 10, 2012
Posted on November 12, 2009, updated May 1, 2012
Posted on July 12, 2009, updated November 12, 2009
While browsing DG this morning I saw the review of Annie's and realized I'd been amiss in not giving extremely positive feedback! I read about Annie's on DG, and , although they were in Calif., and it can be a long shipping process to Ohio, decided to give them a try.
What a delightful experience! Annie's treats customers and plants with care and consideration. These plants have now been in the ground here for over a month, showed no signs of shipping stress-due to the well thought out packing. The rootballs were huge and the plants-a diverse mix-took off rapidly. Several plants have outdone those from the local 'upscale' nursery, where I paid 3x as much for a larger size. Annie's is great! Thanks DGer's for the info about this special place. Thanks Annie's for a wonderful experience!
On November 12th, 2009, clpgirl added the following:

Was unexpectedly in the Bay Area last week and my friend and I took a 'field trip' to Annie-s, since I've been so delighted with the plants they shipped to me in Ohio. Employees were very, very helpful, and the variety of plants could have kept me wandering for hours and hours.
Neither my friend nor I had any intention of purchasing plants (I was flying back to Ohio the next day). My friend who lives in Sacramento and has xeriscaped her front yard, couldn't resist the huge selection of Calif. natives, and purchased 6 to fill in a bare spot.
I wandered off to the fuchsias and found a rare variety, procumbens. Figured if I was taking back one plant, I might as well take back 4! Purchased 2 Verbascum Southern Charm and an Orlay "White Lace Flower". Annie's packed my purchases very securely for travel, and I took my little box with air holes home on the plane. Also bought some garden gloves and a "Flower Floozie" t for a friend.
I just want to thank Annie's again for a great experience. You have 2 customers for life!!! (Now, if I only had my own shipping company............................)
On May 1st, 2012, clpgirl added the following:

Since my last posting I have ordered from Annie's every year.(I've been a bit lax in my postings...) Receiving their box is like Christmas and my birthday together!!
I look forward to their catalog every year, and don't mind the shipping cost cuz the plants are packed so very, very well!
I would recommend Annie's as a 5 plus star vendor to ANYONE!!! I have overwintered several tender plants in my breezeway/greenhouse and they continue to thrive after 3 years! Her perennials for my area are some of the sturdiest in my garden beds.
This year my box had been smashed in transit. Called Annie's cuz one tomato had been broken. NO PROB! Would send a replacement right away.....i'm serious when I say that I would buy all my annuals from Annie's (if they were closer :)
Thank you Annie for your consistency, beautiful plants and wonderful customer service. Can't wait til next year!!
On May 10th, 2012, clpgirl added the following:

By now, Annie's feels like family!
When I called about the replacement tomato plant, for some reason I mentioned that the last trip my best friend and I had taken prior to her unexpected passing was to Annie's. I told the rep what a good time we had.
What a touching surprise that when I received my replacement tomato Annie's had added several annuals and a note saying they were in honor of my friend....
Annie's care about people and plants and you can't ask for better anywhere,
Thank you so much Annie's. I am overwhelmed....

On June 21st, 2014, clpgirl added the following:

Apparently I forgot to add my 2013 4 star rating, but this year I am adding 4 for BOTH 2013 and 2014. Once again I was totally delighted with Annie's!
Due to an injury last winter I lost my fuschia procumbens, which I had obtained from Annie'sat least 5 years ago...could NOT believe what a beautiful, LARGE plant I received!
Overall, once again GREATselection, fast, fast shipping, and best packing I have ever seen-and I purchase about 80% of annuals and perennials on-line.
Thanks, thanks everone at Annie's for providing a source for this rare fuscia again, the wonderful cerise hollyhocks (which re-seed very, very well here in zone 5b) and the joy I receive from your beautiful catalog and reliable service every year.
See you in 2015!
Positive papakura
Alameda, CA
(1 review)
June 20, 2014
I am a bit disabled and have trouble shopping in a nursery. The nursery in my town treats me like I have a communicable disease, so I began buying plants from Annies as this company is highly recommended in my favourite magazine, Garden Gate. They were quite correct. All plants, and I order 8 every month, arrive in a very sturdy box, having been packed the previous day, and are still wet, not just moist, and all are at this moment healthy on my balcony and in my garden. They are all so far for the hummingbirds, bees, and butterflies in my area, but I plan to expand as time goes by. I wish I could afford to purchase more, but finances curtail that, but this certainly keeps me busy and entertained.
Negative NoNora
Roslindale, MA
(7 reviews)
June 18, 2014
First of all, I've had more plants die that I've purchased from their website than any other - and I've purchased from a hundred different nurseries featured in Dave's Garden. I am in a harsh climate and the plants are too small and shallowly rooted to long survive the shock of transplant.

And let's not even go into how many of their plants are OUT if stock, let's concentrate in the "in stock" ones. I received a notice that a plant I'd been waiting YEARS for was in stock. I go to the website - it shows as in stock - and order it. A week later, when the plants SHOULD have been shipped and if already dug the holes and prepped for planting, I receive an email that they don't have it, that I'll be notified when they do, with no indication as to when that might be.

Why did I get an email that a plant was available that wasn't? Why did it take a WEEK to let me know? Why isn't the website kept up to date.

It is no surprise to me they've received more negative than positive reviews this month. I hope Garden Watchdog revisits their positive stance toward Annie's Annuals.

Don't order from them if you have other options.
Negative sanyaom
Valley Center, CA
(1 review)
June 5, 2014
I've placed an order for 4 plants almost a week ago.I received the box today (I'm in California).My complaint is about the lack of confirmation email after I've placed the order and inability to check the status of my order online.There is no link to account history or order status.One plant was not shipped and on the attached bill it just says"Item backordered,plant too small to ship". I wish I knew that before, so I could have ordered it from someone else. I don't know when and how will they send the plant ,there is no information .
Email link on their page is not working so I've sent them the email through Dave's garden. Also left the message on their phone, but no response yet. They have nice plants and I always try to buy plants and seeds from small nurseries that pride themselves in healthy production,but sometimes those nurseries fails because of bad business management practice.
Company representative comment on June 6, 2014:
On Jun 6, 2014 3:28 PM, Annie's Annuals and Perennials responded with:

Hi Sanya: Thank you for your feedback. We do send a confirmation email out for every order placed, although sometimes we find they are blocked by certain ISPs or accidentally delivered to spam, depending on differing security settings. For that, we apologize!

We've given you a call today, as well as an email to discuss your backordered item and when it will ship.

We've checked out the email link and it seems to be working fine, now. We're very sorry you had a difficult time getting in touch with us, but please do give us a call and we will be very happy to sort everything out! 1.888.266.4370.

Negative HouseofFlowers
(6 reviews)
May 25, 2014
Posted on May 21, 2014, updated May 25, 2014
First, I want to say that I love the plant selection available at Annies and have been drooling over the selection she has for over a year. I order most of my plants by mail. My problem is that my plants were not packaged well. I ordered 4 plants and most of the dirt was out of the pot for 3 of them so they were suffering pretty bad by the time I got the package. The 4th plant was completely decimated, broken off at the base of the stem and I had to dig through the dirt to find it. I tried to plant them all anyway hoping that maybe the root system will push something new up but I do not think that will happen. I am really bummed-- there were other plants that I really wanted but after paying such a significant shipping fee, I expect the plants to at least be healthy.
On May 25th, 2014, HouseofFlowers added the following:

I've had my plants for less than a week, they arrived in terrible condition and a second plant has proved itself to be too damaged to survive. That is 50% of my order dead and unusable. (The other two plants seem to be okay.)
Company representative comment on May 27, 2014:
On May 27, 2014 4:04 PM, Annie's Annuals and Perennials responded with:

Hi HouseofFlowers: Thank you for your feedback! We are very sad to hear your plants did not arrive in good shape and that some did not make it once planted. Please, please give us a call. We do not hesitate to replace plants that arrive damaged in the shipping process, as our shipping guarantee states. Even though we strive to pack and ship with the utmost care, sometimes the journey across the country can be very rough as boxes are transferred from truck to plane to truck again. I am sure we can help! 1.888.266.4370

Positive maryvv22
Forest Grove, OR (Zone 8a)
(2 reviews)
May 20, 2014
I have been buying plants from Annie's Annuals & Perennials for over 10 years. I first found her plants in a local nursery in Santa Cruz, CA. I moved to Oregon a few years back and I've used her mail-order three times.
The first two times I ordered six plants each time and I believe one plant had a broken leaf. All the rest of them were in great shape. This year I ordered 12 plants because my wonderful daughter got me an Annie's gift certificate for Mother's Day. They all came in perfect shape and very healthy. Her plants are so well cared for they are unlike any other mailorder nursery. I just came in from my garden and all my plants are looking great even after a three day spell of unusually warm weather for May (86*). I have ordered plants from a competitor and they arrived wilted, scrawny and overall not in the best shape.
This Spring I've had three different neighbors, that I am not well acquainted with, tell me how awesome and beautiful my garden is. That says it all. You will not go wrong with Annie's. My only regret is that I didn't get to go to the nursery in Richmond before I moved. I bet it is fabulous!
Positive brandykins09
Knoxville, TN
(4 reviews)
April 27, 2014
I have ordered flowers from Annies last year and this year.
They are always packaged very well - Which is partly why shipping is so much, as well as the fact that shipping is from CA to Tennessee. This year I ordered 8 plants and they arrived quickly and very healthy. I would order more but the shipping price is just a bit much for me, even though I understand the cost. Since, I've had such good luck with her plants - I will order again but probably keep it to once a year.
Negative Leishman15
Berkeley, CA
(2 reviews)
March 31, 2014
My parents love the place and took me there with them (I am an adult and it's obvious).

The people who worked there focused on my parents, so I had no help with in finding or choosing their vegetables and decided to give up on trying to figure out their fruit selection. Both selections were pretty bad, but the worst was their spotlight selection of passion fruits.

They listed three varieties and mentioned only one had fruit that could safely be eaten, but didn't mention the name. I had to deduce that the variety that mentioned fruit on the tag (barely) was the right one. I asked for help from the person who had just finished talking to my dad about flowers and he had no idea. I asked if there was someone else who would and he said he doubted it.

I pointed out the price, even on sale, was a bit high, but my dad said it was because these were quality plants. Yet just after putting the plants in a sunny spot (it was early August) and watering them my fig dropped its leaves, my basil and onions bolted. My oregano is still sorry-looking (It's the end of March), my remaining onion hasn't grown even a tiny bulb, and my passion flower hasn't grown even a leaf nub.

The only thing that did well was my chives, thyme, sage, and a pepper plant. No peppers, though it was said to be the right size and age to grow them and there's peppers all over my neighbor's pepper of the same species.

At least the herbs taste good.
Positive sassyelephant
Fresno, CA
(1 review)
March 13, 2014
I have now ordered from Annie's Annuals 6 times. Each time I am more than pleased with the plants. They always arrive well packaged, and in great condition. So far I have not had any problems with any of the plants I have ordered. You just have to give each one what it needs, and it is happy. I will very soon be traveling to the nursery and am very excited.
Positive shauna1219
Tampa, FL (Zone 9b)
(2 reviews)
March 12, 2014
I received my first order from Annie's about a week ago and I was pleasantly surprised. The plants were much larger than I was expecting and were packaged with great care. There was almost zero damage from the shipping, other than 1 single broken leaf and they were shipped from California to Florida. The plants were potted and have grown quite considerably since I received them. I have received another order from a different nursery around the same time and the growth rate on the Annie's plants has been drastically better than the other plants.
Positive sehanley
Rancho Cucamonga, CA
(5 reviews)
February 7, 2014
Annie's Annuals is the mail-order nursery by which I judge all others. Their website is lovely, but designed primarily for ease of use. Drop-down menus allow one to search for plant material using multiple criteria. Items never mysteriously "disappear" off one's shopping cart. Navigation from the homepage, to plant lists, to the shopping cart and back again is easy. Even image-heavy pages load quickly. Annie's complete historical inventory--including plants not currently available, but those offered in the past or being cultivated for future sale--is readily accessible, which is a treat. Real live horticulturalists and plant enthusiasts contribute descriptions, cultural information, and glossy photographs for each individual species and variety. The website itself is a fantastic resource, above and beyond its utilitarian purpose.

I'm very keen on the bread-and-butter material they offer, but I really enjoy the rotating selection of South African bulbs, bromeliads, and succulents. In general, even the rarest and most squee-worthy stuff is available for at least a full week or two consecutively, which suggests that production and sales staff are earning their keep.

The packaging for mail order material is fantastic. It's absolutely worth the small "handling" fee associated with shipping costs. When being pulled for orders, rootballs are gently transferred into thin mil plastic, then inserted in the appropriate liner (good quality, heavy for their size, and constructed to be used again and again). All liners are inserted into snug, secure punched cardboard, through which the top growth emerges, allowing for air circulation during shipment. From the uppermost leaf or bud down to the rootball, Annie's shipping and packaging department ensures that everything is protected from being smashed or torn. On more than one occasion, I've had a box arrived looking tattered. The material inside belied this appearance.

Out of many orders I've placed, I've had one notable problem. A perennial arrived with its primary stem broken. Necrotic tissue (black, and a bit woody) at the actual site of damage suggested that this happened prior to shipping. I followed the instructions on my invoice, contacted customer service by phone, and they suggested that I plant the perennial as planned to see if the secondary bud would push out new growth. They assured me that if the plant failed, they'd be happy to replace it for me or provide a refund or credit. A month later, the plant pushed out a bevy of tender, young stems, and thereafter it's thrived. I was happy to learn that Annie's has protocols in place to handle such a situation, and the staff member with whom I spoke was gracious, helpful, and efficient.

I admire their integrity, and I love the way they run their business. If I lived a bit closer, I would be happy to visit their nursery and demonstration gardens in person. Second-hand gossip from local plant nerds suggests that the grounds are clean, staff are well-educated, and the gardens are wonderfully maintained.
Positive jackstangle
La Conner, WA
(2 reviews)
January 17, 2014
I ordered 1 poppy plant. 1 week later it arrived, well packaged & looking good. I am impressed. Thanks Annie.
Positive bodyworkgoddess
Maryville, TN
(4 reviews)
August 2, 2013
After watching all of Annie's videos and absorbing the catalog I may have to admit that I have a garden crush on her and her plant knowledge. I held off on making a purchase because of the high shipping rate. I got off that fence about a week ago and placed a order, so glad I did. The plants arrived healthy and very well packaged. This order was for three different carnations they offer and a hat. The hat that arrived was not the one I ordered. Sent a e-mail and within minutes was responded to and the mistake was corrected. New hat on the way and a return ticket for the other hat being sent with it. I hope to fly out there next year for their Spring party and do shopping in person. Time to start saving my pennies...

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