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| Company Comment, posted on November 8, 2004: |
Sooner Plant Farm is an Online Retail Plant Company specializing in growing|
and shipping Landscape quality plants and trees. We value every customer
and take extreme pride in the plants we grow and our customer service. Our
main goal is to provide every customer with plants and service that they
will be glad to tell their family and friends about. We want you to be
pleasantly surprised with your online plant purchase from us, so we go the
extra mile in shipping large, healthy, and well packaged plant material.
Sooner Plant Farm is an actual nursery established in 1996 and we grow most
of the plant material we sell. We do purchase some selected and exclusive
items from the finest nurseries in the country, so rest assured you are
getting the very best the industry has to offer.
Our product line includes over 1500 popular and TOP RATED landscape and
garden plants. From 100 different Ornamental Grasses to over 250 Flowering
Perennials, 250 Shade and Flowering Tree varieties, 400 Evergreen &
Flowering Shrubs, and almost 60 Japanese Maple Trees ( The World's most
admired tree)! Fruit Trees and small fruit, and hundreds of Rose varieties.
Every plant we sell is shipped in the growing pot, (no bare roots here).
Potted plant material is always the best way to go if you want great
livability, fast establishment and fast growth.
We appreciate all the positive comments from our past customers and hope we
can earn your plant business and positive comments.
Thank You & Good Growing
| Feedback History and Summary |
Comments:Displaying the 50 most recent comments:
|Positive ||sueherrick |
May 20, 2013
|I absolutly love Sooner Plant Farm! I was able to find the Dawn Redwoods for very good prices and when the trees arrived they were great. Very healthy, good looking trees!
They were package very well, instruction for planting were easy to understand, and Sooner also included a fertilizer packet for each tree and instructions how to use the packets.
I can find nothing negative to say about this wonderful nursery/company.
I have told several people about Sooner Plant Farm and they have looked at their website and are looking forward to ordering from Sooner. They have all been quite impressed too.
I will certainly be ordering more items from Sooner Plant Farm.
|Positive ||strell |
Liverpool, NY (Zone 5a)
May 17, 2013
|Posted on May 6, 2013, updated May 17, 2013
Posted on March 1, 2013, updated May 6, 2013
Posted on June 14, 2012, updated March 1, 2013
Posted on June 5, 2012, updated June 14, 2012
In the last few weeks, I have ordered twice from Sooner Plant Farms. I cannot say enough positive about them, their service, knowledge and wonderful selection of plants. I was AMAZED at the shipping quality and the extra mile Sooner Plant Farms went to to assure safe delivery of my order. Straps, gel, boxes with ventilation and proper packing procedures made the shipping another positive. I was thrilled. Not even a broken branch not to mention the quality of what I ordered. A 3 gallon butterfly bush was beautiful. Like on a local nursery or garden center. It is lush and budded. Total planting instructions with fertilizer accompanies the package.
I since have placed another order. Their customer service with questions is top notch. They work with you and that to me is so important to get a voice instead of a machine when you call during business hours. A friendly knowledgeable person who is a joy to work with. Thank you to them for being who they are, wonderful!!!!!
On June 14th, 2012, strell added the following:
I received a second order last week and again was thrilled with Sooner. Customer service outlines any other company I've dealt with. You can not beat their selection, plant quality and the shipping quality. No negatives here. A++++++
On March 1st, 2013, strell added the following:
Over this past winter in Upstate NY, I have reevaluated my garden and decided I spend way too much money on annuals, although lovely, are not more than one season and very costly. Sooner Plant Farm and their very professional staff has been instrumental in helping me plan my new hardscape with professional, patient and knowledgeable advice. Many phone calls and email have resulted in what I think will be a lovely garden. I must make mention that I exclusively order from Sooner Plant Farm. Their plants are triple A and packaging is amazing. Never a worry for anything I've ordered and thriving they all are. The size of the plants you receive are amazing and telling the love and care from their home to ours is of utmost importance to The Sooner Staff.
Look no further for a large variety, wonderful plants, and in these days one on one service on the telephone which is a plus in our electronic world. Thank you to Sooner Plant Farm for being the best for on line Nursery ever. Always attentive to any needs.
On May 6th, 2013, strell added the following:
Five stars!!!! All the way for Sooner. I await my large order for my summer gardening in Upstate NY. This is not my first experience nor will it be my last. I have just about eliminated going to garden centers and fighting the crowds due to Brian and Staff. Those of you who have posted know the quality and professional way they handle your plants in their packing and shipping. I have added, subtracted and been all over their site during our long Upstate NY winters to plan my garden. Brian has been so kind and helped in any way he can during one of the busiest times in the Nursery business. All my plants from the last years are thriving and are just as described.
If you plan or are thinking of ordering from an on line Nursery, look no further. They are TOPS. Can't say enough.
Thank you Brian for just about everything I can thank you for.
On May 17th, 2013, strell added the following:
I keep posting about my experience with Sooner Plant Farm because I have completed, as of yesterday, another big shipment from them, and again it is a wonderful experience. One minor problem was a couple of small plants of the same variety had some broken stems, but after talking with the owner, he was kind, asked the right questions, and made me feel like he will handle this. In an order of this size, no complaints from me. The packaging was fabulous, the plants huge and flowering....why would I go local???? The prices are equal, if not cheaper than using gas for me to run around. Best of all, the variety at Sooner is better than anywhere else, and I like the unusual. Thank you Sooner for being an exceptional Company with the finest of Service. My gardens are beautiful because of you.
|Positive ||Gully |
Ellicott City, MD
May 17, 2013
|Posted on May 3, 2013, updated May 17, 2013
My beautiful Pocomoke crape myrtle just arrived. Fantastic size and packaged very well. Delivered at the time promised. Very impressed with this company.
On May 17th, 2013, Gully added the following:
Received my second order from Sooner Plant Farm today. A huge smokebush packaged perfectly and in the peak of health. Very, very impressed!
|Positive ||bookreader451 |
Troy, NY (Zone 5b)
May 17, 2013
|I ordered an Old Yella Hibiscus for delivery in May and I came home from work one day in March and the plant was on my porch. I contacted the company and told them I couldn't leave the plant outside because it was too cold, much less plant in frozen ground. They told me they would reship the plant in May, I received it yesterday and it is fabulous.
I will definitely order again because of the quality and customer service
|Positive ||BlackDogKurt |
April 17, 2013
|Posted on May 4, 2009, updated April 17, 2013
I placed an order with Sooner Plant Farm this year and was completely satisfied. They had several trees and shrubs that I was not able to find elsewhere and the prices were very good. Everything arrived as promised and on time and all but one in fine condition. The only exception was a single plant that had gotten damaged in shipping when part of the box got crushed. The customer service rep who I emailed responded almost immediately saying they would be sending me a replacement plant right away. Two thumbs up!
On April 17th, 2013, BlackDogKurt added the following:
I ordered several more trees and perennials last year and this year, and as always, everything I ordered from Sooner Plant Farm arrived in good condition and just as expected.
|Positive ||Gardeningman |
April 15, 2013
|Posted on June 12, 2012, updated April 15, 2013
Posted on April 19, 2012, updated June 12, 2012
Posted on January 3, 2012, updated April 19, 2012
Posted on August 2, 2011, updated January 3, 2012
Sooner Plant Farm is probably the best online nursery I have ever dealt with. Their employees are always very informative and helpful over the phone and through e-mail. They have the best website I have ever seen for a nursery. They also have an enormous selection of plants and trees to choose from, which are very healthy. In fact, they have a much wider selection than my local nurseries do.
I have only one complaint: the shipping and handeling. It is extremely expensive. I was going to order a sawtooth oak for $49.99. The s&h cost more than the tree and extended warranty together. This is the only reason I chose not to order from them. The trees at the local nurseries near me are a bit more expensive, but when you add the s&h that Sooner Plant Farm charges it is much less expensive to shop at my local nurseries.
On January 3rd, 2012, Gardeningman added the following:
I just placed an order with Sooner Plant Farm for a Weigela 'Wine & Roses' and a Bleeding Heart 'Gold Heart.' I have done A LOT of research, and I have found that EVERY online nursery has expensive shipping, but actually Sooner Plant Farm is less, because they ship larger plants for near the same shipping costs as their competitors who ship smaller plants. Sooner Plant Farm as awesome customer service. Brian was terrific. I will be back later in May to post a comment about the plants, themselves.
On April 19th, 2012, Gardeningman added the following:
Yesterday I received the 6 Weigela 'Wine & Roses' and the 1 Ninebark 'Summer Wine' I purchased from Sooner Plant Farms. I am extremely impressed with this company. The order was shipped on Wednesday, and I received it the next day. The plants were in excellent condition. They were package very carefully with barely any breakage on the smaller branches. There was no wilting, no sign of disease, and the roots were in great shape. In fact, the plants looked like I picked them up from the nursery myself. I will definitely be using Sooner Plant Farms again and recommending them to all of my friends.
On June 12th, 2012, Gardeningman added the following:
It’s been almost two months since I planted the Weigela 'Wine & Roses' and the Ninebark 'Summer Wine'. They are all doing very well. The Weigelas developed a little bit of scorch at the tips of the leaves, but I expected that since they are adjusting to the pretty harsh climate that I placed them in, (full southern sun and reflected heat from the house.) But they are growing pretty fast, their foliage is getting darker, and they are flowering again. The Ninebark is doing fabulous. It gets sun until approximately 2:00 and then it starts getting shade.
I can't say enough good things about Sooner Plant Farm. The next time I order from them (and there WILL BE a next time), I hope to take a road trip with the family to their nursery and pick up the plants after we do a little bit of sightseeing.
On April 15th, 2013, Gardeningman added the following:
It's been a full growing season since I purchased my Ninebark 'Summer Wine' and Weigela 'Wine & Roses' shrubs. The Ninebark is doing wonderful in afternoon shade and has already begun to leaf out all over. The Weigelas are getting there... I planted the Weigelas on the south side of my house in full scorching heat, because everyone told me to do so, even my local nursery owner. Well, those Weigelas scorched like crazy. It looks like five of them are sprouting back from the roots, and will be moving them to afternoon shade in a couple of weeks. But the reason why any of them survived at all was because Sooner Plant Farm made sure they sent me extremely healthy shrubs. This is a great Christian company with a great product, and Brian and his crew are always helpful.
|Positive ||Jcmeinster |
April 9, 2013
| Positive +
Is worth it to pay an extra penny so You can have a well rooted , healthy big size plant !
One day they called me : Is it ok to send you a smaller tree 24" to 32 " ? We know You pay for a 34" to 44" (or bigger) . I answered : Well ... I really care about the caliper and the root system the most , being few inches shorter and same species , I'll be happy .
I received a nice healthy well branched tree as usual !
I will order my trees from them , all the trees I bought are beautiful and doesn't take long to stablished . Some of them are flowering size even when you think you'll get blooms next years or so .
Note : order early because inventory doesn't last long , specially during spring . Happy gardening !
|Positive ||cerealkiller |
April 4, 2013
|Posted on April 4, 2013, updated April 4, 2013
Tree received was so well packaged I think I could have stepped on the box and it would have not bent. Needed a box cutter to get it out it was so well-packaged. Shipping container could not have been better. Item in excellent condition. Would order again. Dave's "30" is a great resource. I have ordered a number of items from the "30" and have not been disappointed so far.
On April 4th, 2013, cerealkiller added the following:
|Positive ||MDSA |
April 1, 2013
|Plants were in superb condition when received! This is quite possibly the best Internet/mail order plant company that I have ever used. I have never received such healthy and large plants come to me in the mail. Five stars!!
|Positive ||jerry59 |
September 28, 2012
|sooner plant farm is an OUTSTANDING FARM for the plants u want, very healthy and fresh plants, will do business with them again far down the road, best part is they ship midweek here to me in OK and i receive them either thursday or friday, NO COMPLAINTS, ALWAYS a helpful breathing person on the phone when I call was a pleasent surprise when I found them on the website, after doing business with other Major Nursery, and comparing the plants and the prices, well lets just say u pay for what u get!! the lilacs and crape myrtle i have ordered were very healthy plants!!.
|Positive ||icebird28 |
Coppell, TX (Zone 8a)
September 13, 2012
|I got to hand it to these people. I ordered 3 Blue Moon Wisteria and I had my doubts on how they were going to make it to me without damage. Also, considering I'm in Dallas and they're in Oklahoma the shipping was super quick. Despite the UPS man not being so gentle with these things, I just unpacked them and WOW!. The packing was excellent, boxes were excellent (however getting the brass staples out were a pain), but that's great. I can't wait for these to show their vigor and spread out and grow. The plants are in excellent condition and more stems than the wisteria I bought at one of our more expensive nurseries. Also, if you want a great variety of plants, Sooner has it and when I had questions, I got very friendly replies. I will order some of the weirder things I want for my front flower beds instead of the bushes everyone else has on my street. Thank you SOONER!
|Positive ||gladLD |
Carbondale, IL (Zone 6a)
August 3, 2012
|We ordered and received 10 bushes from Sooner Plant Farm in good shape and everything got off to a good start. And what I would especially like to note was their prompt and very reasonable response to a concern we expressed.
A "Royal Red" Butterfly Bush did not match the picture in the on-line catalog. And while it may have been slightly more red than most purple Butterfly Bushes, it was essentially purple. We had intentionally wanted to order something not purple as we already had one. They agreed it was a bit misleading (they did not name the plant), and granted our request to a 1/2 credit for next year.
What was most important to me for the future is that they are also discontinuing stocking it. That speaks to integrity and gives me confidence for next year, as we'll likely order more that just another Butterfly Bush from them.
|Positive ||pdcouch2 |
August 1, 2012
|Sooner Plant Farm is one of the best. I ordered 16 dwarf gallon crepe myrtle from them on Monday. The nursery called me about the shipment. Also they emailed me when the order was shipped with a UPS tracking number. Delivery was very rapid, and the plants arrived in excellent condition, just two days after I ordered them. I removed them from the containers and planted them on the day of receipt. The roots were well-formed and I expect the plants will grow and do well. A WORD OF CAUTION: When ordering plants in the summer months, plant them on receipt, and make sure you do not break the ball of dirt the plant is in. Cut the plastic container away from the ball of dirt and carefully lift the ball of dirt out and place it in the hole. If you break the ball of dirt, the plant may not live. At any rate, the plants were in good condition, and were as advertised. I will order from this company again if I have a special need.
|Positive ||worrall235 |
New Braintree, MA
July 26, 2012
|This is an incredible company. I ordered a Crapemyrtle Hopi on-line and they kept me informed during every step. They even e-mailed me what day it was scheduled to be shipped. I wasn't sure what to expect but the 3 gal Crapemyrtle is beautiful - lush and very healthy. Thanks. We'll definitely order again.
|Positive ||BvrCtyGardener |
July 15, 2012
|I do a lot of mail order business with several companies. This is the first time I've ordered from Sooner. Not only were they extremely helpful on the phone, but they managed to get my order thru a brief window of 70's temps in the middle of a heat wave. I received the most beautifully full heuchera "Georgia Peach" and heucherella "Kimono"! Unlike box store plants which I sometimes suspect were "growth-hormoned" to rootless fullness, Sooners plants are now withstanding the worst 90 temps and rainless weeks I've seen in Western PA in many years. And they're thriving with minimal watering.
Thanks, Sooner Plant Farm! I'll be back this fall.
|Positive ||ksteve |
Baldwin City, KS
July 1, 2012
|Posted on May 31, 2012, updated July 1, 2012
Awesome plants. Delivered the day projected. 1 gal plants hit my navel planted, removed a plethora of berries to be sure it will put it's energy into growing first, no root girdling only healthy roots looking for soil.On planting I see what I'd thought would take 5 years of waiting! Theresa checked availability and took my order. As they were the last two I wondered what I'd get but these far, far exceeded my expectations. I'm already planning another order.
On July 1st, 2012, ksteve added the following:
What incredible vigor! Not only are these plants healthily leafing and branching out more they are blooming again!!
|Positive ||lprnana |
June 24, 2012
|Beautifully packaged and great looking plants that have done very well in my garden in the month since I planted them. Highly recommended.
|Positive ||juliep127 |
June 11, 2012
|My plants coneflowers arrived healthy and nicely packed. They did an awesome job!!!!
|Positive ||Quantumfog |
June 2, 2012
|Ordered 3 trees and a perennial; all arrived on time and according to instructions. They were planted two months ago, all are doing fine.
|Positive ||imagerep |
Westlake Village, CA
May 29, 2012
|Happen to find them while surfing on-line. I saw their Black Magic Elephant Ears available (Colcasa esculenta) and bought 2 one gallon plants. After the on-line purchase I immediately received a order confirmation and notice of approximate ship date (agricultural inspection required). I got another email a number of days later with a shipment update. Received the plants on the date promised. They were well packed with no damage to the plants. Shipment was from East Coast to West Coast in hot weather so I was surprised to find the soil still moist. They also include enough fertlizer for each plant during transplanting. Plants look great as they are just starting to take root. Very impressed and will buy from them again.
|Positive ||Viatrix_Eterna |
New York, NY
May 26, 2012
|Everybody was very happy and healthy upon arrival and is content in the pot. Thanks.
|Negative ||AtlDave |
May 21, 2012
|I have spent $323.54 on this order.
The plant that has subsequently died is one of two Hot Lava coneflowers. The other plant is beginning to flower.
They were planted the same with different results.
Now I have to pay for additional shipping for one defective plant: I'm not paying for any additional shipping.
Company representative comment on May 21, 2012:
On May 21, 2012 7:29 AM, Sooner Plant Farm (Shop Smarter Shop Sooner) responded with:
Dave, I'm sorry you are so discouraged with our company and had to post this negative. We have ship several thousand orders this season, and we really hoping to not have any red. This is very discouraging for us also!
We post our 30 day guarantee and our 1 year guarantee throughout our site, so customers are completely aware of our policies. Even though you requested us to ship your order in February which is out of our posted recommended planting time, which voids all guarantees, and you notified us 2.5 months after receiving them we still replaced a Hibiscus totally at our expense. When you requested a second replacement on a coneflower that that is not dead but is not growing like the other. I explained our policy which is the email I sent you below.
I received your dvd requesting replacement a coneflower. I completely understand the expectation of having every plant flourish, and I stand behind our plants . However I also expect our customers to do their part. Our pricing structure is as follows.
We price our plants to be competitive with garden centers across the country.
We price our shipping to cover boxes, UPS costs and a small labor fee .
We give our customers a standard 30 day guarantee when purchasing plants. We know plants fail for various reasons. We also offer a 1 year guarantee for 10% of the plant price. This small insurance policy allows our company to collect some monies to provide replacement plants when needed. It is a win win for both the customer and us. However it is completely at the customers option to participate. It is not fair to not purchase the guarantee, but then also expect to get free replacements after 30 days. Even with the purchased guarantee the customer pays shipping costs. These shipping cost go entirely to shipping. The Box cost and UPS costs total up to a minimum of $14.00. We cannot ship anything less than $14.00. I ‘m sure you can see how sending replacement plants without collecting any monies from the customer is not profitable business.
We replaced the Hibiscus completely at our cost, even though you requested “Ship Now” when you placed your original order, and it was not within our recommended shipping time for your zone 8, which is March 15th – November 15th. I will be happy to replace a coneflower at our cost, to go over and above our policy, however I would request you pay shipping. This policy has worked well by all our customers and we have not had any dissatisfied customers because they knew our policies when they purchased from us.
Regarding the Hot Lava we do not have any more of those available at this time I can suggest Tomato Soup as an alternative.
I hope you understand we do all we can for our customers, and we also state policies on our site so our customers know them upfront.
Please let me know how to proceed.
***Once again, we strive very hard to give a customer a fair deal and we go above our stated policies to satisfy, but we still get a negative because of a customer says give me, or I will bash your company. Dave Garden has been tremendous blessing to us and we are very thankful for all the wonderful customers we have had the opportunity to serve. Unfortunately, this site can also put good companies in a defensive mode to protect what is right and fair.
When purchasing online or from a store please be aware of the company policies and if in doubt contact them for clarification if needed. We do not hide our policies and we will stand behind our plants and policies 100%
|Positive ||sandgarden |
May 19, 2012
|I'm a newbie to this company. First order came in quickly and the plants are amazing. Can't believe the size of the plants for the price. I don't mind paying shipping for great plants and will be ordering from them in the future. The packaging is amazing.
|Positive ||texas_guy |
May 15, 2012
|1st order from Sooner plant farms this year. I had been dealing with another online company and was becoming frustrated with repeated back orders and changed shipping dates.
First, the website is very easy to navigate and I really like being able to see inventory levels. The order must have been almost processed the same day I placed it as the plants arrived 3 days later.
The plants were larger than what the other company I had been dealing with sends. All plants went into the ground at the same time and are doing well and growing vigorously.
I wish I would have found out about these folks before I placed my order for clematis from the other company. While the clematis are doing well, bigger plants would have been a god send for this variety, in trying to get them established early for the heat.
I also found them to be very helpful on the phone, looking for a very specific plant type. Full sun, shallow roots and fairly drought resistant. (Going to be used to shade the roots of the clematis and didn't root interferance as the plants tried to establish themselves). Thier suggestion of Blue Plaumbago was a great choice and it seems to be working well.
I look forward to doing more business with these folks in the future.
|Positive ||tajataja |
Lake City, FL (Zone 8a)
May 3, 2012
|I have ordered two times this spring from Sooner, and have received great plants. The packing is unbelievable! Beautiful plants! Will order from them again.
|Positive ||Samlau |
Cincinnati, OH (Zone 6b)
April 23, 2012
|Love my little Japanese Maple (Sensu Full Moon). Got 2 more orders with these guys due this week.
Hate to pay the shipping from Oklahoma to Ohio .. but i like getting healthy decent size plants a little more.
|Positive ||Wylysgarden |
April 20, 2012
|I have ordered from this company several times and all experiences have been great. Their shipping might look steep, but their plants are MUCH bigger and healthier than any other mail order nursery I have used so you are getting what you pay for. Their plant prices are a good value, the selection is pretty impressive and their customer service is professional and efficient with a nice personal touch. If there is a question, the proprietor will contact you himself to address it. Most importantly to me, I have relied on this company to provide tough plants that grow in my difficult climate when my local nurseries continue to promote plants with built-in obsolescence. They have enabled me to introduce better varieties of plants to my garden, and it is really starting to pay off.
|Positive ||dennyboy34 |
April 16, 2012
|Posted on July 9, 2010, updated April 16, 2012
Ordered a Dynamite Crapemyrtle. No significant issues. Tree arrived well packed and healthy. Would use again.
On April 16th, 2012, dennyboy34 added the following:
Ordered two Castle Spire Hollies. Quick shipment and was provided with an order tracking email as well. Plants were healthy and probably the best packaged I've seen from a mail order nursery.
|Positive ||karensshop |
Three Oaks, MI
April 9, 2012
|Our Winterberry plants were dormant but very healthy when they were delivered November of last year. I brought them out of dormancy in the greenhouse and they overwintered with no problems and look great! The price was fair and delivery was fast.
|Positive ||copecindi |
April 6, 2012
|I have ordered often from Sooner Plant Farm. The plants are in great shape and they respond quickly to email requests to change the shipping date.
I get lots of garden catalogs but don't like the prices or size of the plant (very small). Sooner usually has most of them.
I will continue to order from them
|Positive ||BobPlant |
March 30, 2012
|First time using this company. Bought five hellebores. Extremely pleased! Five healthy good sized, well priced plants. Well packaged. I will purchase again in the future.
|Positive ||mfm4344 |
February 19, 2012
|We just received our first order from Sooner Plant Farm. It consisted of 9 - 2 Gal. Firehouse nandinas, 5 - 3 Gal. Autumn Chiffon Encore azaleas, 2 - 3 Gal. Crown Jewel gardenias, 1 - 3 Gal. Rose Creek abelia, 1 - 3 Gal. Blue Price holly and 1 - 3 Gal. Blue Princess holly.
The plants were shipped on Tuesday and received Thursday afternoon. All were undamaged. Their packaging is very precise and robust; unpacking is a chore even with a box cutter. The plants are in very good to excellent condition with absolutely no sign of stress or disease. We live less than three hundred miles south of Park Hill in East Texas but could not transport them ourselves for what they were able to pack and ship via UPS. Their prices are somewhat higher than you may find at Lowe's, Home Depot or your local nursery; but speaking as one who has purchased literally hundreds of plants for our 1/3 acre lot landscape over the last 16 years I can attest to the fact that their plants are head and shoulders above the quality you get from the above mentioned retailers. All the plants are now happily ensconced in the beds prepared for them and we look forward to enjoying them as they mature.
|Positive ||bmyra |
Wheat Ridge, CO
November 24, 2011
|Purchased three Taylor upright Junipers--hard to find trees. Healthy plants, arrived promptly and packed super well. Good experience.
|Positive ||pickles12 |
October 15, 2011
|Posted on July 20, 2011, updated October 15, 2011
Posted on July 13, 2011, updated July 20, 2011
The order was for four different echinacea. The plants were well-packed and arrived in excellent condition. Although the plants I ordered from Sooner were slightly more expensive when shipping and handling were included, I preferred the plants much more than the echinacea I ordered from two other companies. The plants from Sooner were larger and the containers were larger. I have already ordered more orange/red echinacea from Sooner.
On July 20th, 2011, pickles12 added the following:
Today I received my second order of echinacea from Sooner. As with the first order the echinacea plants were well-established and much bushier than echinacea I purchased from two other retail internet plant companies. Again the pots from Sooner were much larger than the pots from the other companies. Responses to feedback to the company is quick and pleasant.
On October 15th, 2011, pickles12 added the following:
After several additional orders from the company I am still very pleased with the plants received and communication with company associates.
|Positive ||awb_1 |
September 16, 2011
|Received two Maple trees on date as requested a few months ago: Bloodgood and Weeping Red Dragon. Both are very healthy and arrived in a well designed root protection felt bag. I'm looking forward to seeing these two beauties grow.
|Positive ||Bartell |
September 9, 2011
|I ordered for the first time from Sooner Plant Farm a few weeks ago. There was a slight problem with the order and I e-mailed Brian. He quickly responded and set about remedying the problem. He bent over backwards to ensure my experience was top-notch and was very gracious about it.
I would happily recommend this nursery and plan to do business with them in the future. Thanks a bunch, Brian!
|Neutral ||phdler |
July 25, 2011
|Ordered 14 OSO EASY roses on their 2 for 1 special. All looked healthy on arrival and were well-packed. However, although I usually have great success growing roses, these have become scrawny and are most unattractive. I planted some pavement roses in the same bed with these and the pavements are doing fine but the oso easy roses I got from Sooner are very disappointing. I will change my rating to either postive or negative depending on how the roses are doing in the future.
Company representative comment on July 25, 2011:
On Jul 25, 2011 10:51 AM, Sooner Plant Farm (Shop Smarter Shop Sooner) responded with:
Hello, thank you for feedback regarding your OSO easy roses. Can you contact me at firstname.lastname@example.org so I can review your order and hopefully offer some assistance to make sure your roses flourish.
|Negative ||enviroplanter |
North Wales, PA (Zone 5b)
July 10, 2011
|I ordered a crabapple from Sooner last year. This year it didn't bloom (not necessarily a problem) but thus far has shown no new top growth. I finally decided to replace it and on digging it out discovered that there was also no evident root growth. It was planted and cared for the same way as all my others, from other vendors, which are doing great. Also had a problem last year with security on their website (which of course they denied) and they refused to delete my information from their records. Definitely will not order from them again.
Company representative comment on July 11, 2011:
On Jul 11, 2011 8:53 AM, Sooner Plant Farm (Shop Smarter Shop Sooner) responded with:
I'm sorry your plant did not perform as expected. I wish you would have contact us regarding the problem before giving us a negative post. It is our #1 goal to fairly satisfy all our customers even if we are not to blame and it costs us. Plants fail for many reasons and many times for no identifiable reason or at the fault or blame of anyone. I have planted thousands of plants in landscapes and sometimes they just don't make it. If your plant does not perform I would first recommend contacting the supplier to see if they could help you. If they are unwilling to help, then a publicly viewed feedback may be in order, but please be fair in your reporting as I can bet most companies care very much about their reputation, just as do we. I would appreciate if this post could be changed to as it does bother me to see our reputation get smudged after all we sacrifice to keep our customers satisfied.
As for the security of our site we have a secure website and have never had a single issue since 2004 when our site was started, other than the one reported here. I do remember a customer calling us about a year ago, I suspect this is the same customer, but no further correspondence has been established. I tried to find who this is by searching our database, but with such limited data I was unable to locate this customer. If she/he is indeed still receiving any email correspondence form us I apologize and if contacted I will double check to see why the email address was not correctly opted out .
Sorry for any hassles we have caused you, it is not our intention.
|Positive ||JetGal |
Sugar Grove, IL
June 23, 2011
|WOW, is all I can say for my first time ordering from Sooner Plant Farm. I found their website while in search for a certain variety of Japanese Maple & I was just amazed at their offerings!
Needless to say, I placed a pretty substantial order, and am not sorry I did. Their customer service, plant health on arrival, the size of the plant material, and great attention & care to packing plants was amazing. Hats off to you folks!!!!!
I do 80% of my plant ordering from on-line nurseries & am so glad I found your website. Fall is right around the corner ......
For those who haven't ordered from Sooner Plant Farm, I highly doubt you will be disappointed!!!
|Positive ||Marilynbeth |
June 19, 2011
|I ordered last year for the first time and was very pleased with my order that was a one gallon pot of Salvia that I couldn't find anywhere else.
I'll be ordering again from them.
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