I have had a supreme experience involving every transaction with Fast Growing Trees for years. Every tree that I have ordered from them has been grown in an environment that has produced very healthy trees. Each tree has been wonderfully healthy and beautifully leafed out when shipped. The crown of each tree is very full and mature when I have received it, not just a dormant stick with roots surrounded with dry newspaper in a plastic bag. In fact, the design and engineering of their boxes is specific to the tree, complete with the container filled with the original soil they were grown in, and very carefully placed inside the shipping box and sent via FedEx. However, they will never ship a tree to an area that would involve the tree staying in a shipping hub over the weekend. Instead, they ship on a Monday, so the tree will arrive as quickly as possible to avoid undue stress to the plant system. That way, when the box is opened and you lift out an absolutely beautiful tree, you could feel confident enough to put it in the foyer of your home immediately. Of course, you may want to transplant it into a more commodious planter, if that is your choice. The trees have always been full, luxurious, healthy and visually stunning right out of the box. I will ALWAYS order from Fast Growing Trees whenever I choose to grow a plant that I know will bring many years of satisfaction for a job well done and will enhance the beauty of my landscape as well as the value of my home.
Phi_Man Blackhawk-Camino Tassajara, CA (1 review) July 18, 2014
BEWARE!! They ship unhealthy plants!
I purchased 5 Hakuro Nishiki (Tri Color Willow) bushes. Full price - no discounts! Two arrived looking tired, which is expected after 6 days in a dark box. The other three arrived with brown crunchy leaves. Clearly, they were already in bad shape before they were shipped. I removed all the dead leaves (just about all of it) and had to cut the stems way back to remove the dead parts. I called and emailed, and their response was "Our apologies again for the condition that they arrived in. Please continue to keep us updated on the tree's. If they do not see improvement after a few weeks please let us know and we will be more than happy to assist you at that time.."
Umm... i'm complaining about the condition of the plants before they were boxed and shipped - way to skirt around the issue and not take responsibility. I think it's poor business practice to ship customers subpar plants and expect them to nurse them back to health. Many have written good reviews, so I expected more from this business. Company representative comment on July 21, 2014: On Jul 21, 2014 9:35 AM, Empress Tree Nurseries (aka Fast Growing Trees, Paulownia Supply & fastgrowingtree.com) responded with:
Reached out to the customer in regards to their purchase. Our customer service manager reviewed the photos and agreed with the customer that they did not arrive quality condition. Our customer service rep who handled this initially did not take care of this correctly. We appreciate them letting us know so we could use this as a training tool as well as rectify the concern. We have sent the customer replacements for those that arrived in poor condition.
Posted on June 13, 2014, updated July 8, 2014
I ordered 3 plants on June 8th. I received two of the trees today June 13, Friday.
I'm a bit dissapointed in the sizes of the plants that I received.
1) The miracle fruit is in a 3 gallon pot and only 23 inches tall. Not very bushy, It was on sale for $50. However still, I thought the plant should have been bushier and more well established at the hefty $50 price tag. If I had paid the original $100 (99.95) price for this plant then I would be irate!
2) Camelia Sinensis (tea plant) in 1 gallon pot: I paid $27.48 for this plant. This tree arrived sickly and is a horrible shape. It is bent to the left on a crooked stem. It is very sparse and not full at all. It is 17 inches tall. If I had paid the original $54.95 for this plant I would again be very very upset.
3) I am still awating the arrival of the Hardy Chicago fig tree from them. I am expecting the worst already based on my current experience with the two plants that I have already received.
June 13: I contacted the seller through their website today and am awaiting their response.
I am hoping for an appropriate resolution to the poor quality and size of these plants. I will see if i can attach a picture of the Camelia Sinensis (tea tree) for this posting but it doesn't look like that is an option. If anyone wants to see a picture of the plant I received email me and I'll send it to you.
On July 8th, 2014, meixue changed the rating from negative to neutral and added the following:
I did receive an email as well as a call from someone at FGT's after I emailed them with my concerns.
- The company was willing to rectify the situation immediately. I appreciated that someone actually called me to follow up on the issue. Although I did not call them back they still immediately followed up with a resolution email.
I requested that they follow up with their Nursery staff to assure that the issues I encountered are mitigated in the future by other buyers/customers.
Company representative comment on July 1, 2014: On Jul 1, 2014 9:51 AM, Empress Tree Nurseries (aka Fast Growing Trees, Paulownia Supply & fastgrowingtree.com) responded with:
The customer service manager reached out to the customer in reference to her concerns regarding her order. We believe we came to a fair resolution with the customer in regards to her concerns and the customer seems satisfied and appreciative of our actions.
I began ordering from Fast Growing Trees.com within the past two months. I've ordered quite a few trees/schrubs and really couldn't be happier with the service. I have had two problems which are to be expected at times utilizing this type of delivery method. I had a Canadian Hemlock die and they took care of it immediately after I emailed them a photo. The other issue was with a 4 in 1 apple tree that arrived with an 8" break in a leader branch. I emailed them, received a response from "Kim" and she replaced the tree without my even asking. I'm a novice and was only inquiring about the trees production as it ages in my email at the time. The last emails are as follows:
JUN 13, 2014 | 11:09AM EDT
Good Morning Mr. OBrien,
I have also gone ahead and issued you a replacement for your 4-in-1 Apple tree. My sincere apologies that you have received it in that condition. Please go ahead and plant it and hopefully new growth will push through. I delayed your shipment for June 16, next Monday. FedEx doesn't ship to residential on Sunday or Monday so to avoid your trees sitting in their warehouse over the weekend I feel this is the best solution so you receive your trees in the best possible condition.
JUN 16, 2014 | 11:09AM EDT
Good Morning Mr. OBrien,
You are very welcome and thank you very much for your patience and understanding regarding the process. I truly hope that you receive your replacement in the best condition. If you have any further concerns going forward do not hesitate to contact us, best of luck!
We appreciate your kind words and are thankful we were able to help you with your order. As a company, we work to achieve positive responses from any customer service and sales interactions...."
Anyway, great overall experiences, and because of the service, I would continue ordering from them even if I were to find slightly lower prices elsewhere.
I can't believe how awesome this company is!! I got some great service and they helped me more than they'll ever know, went through hurricane sandy, so to finally get some relief with great service and the nicest people, I'm forever greatful! I recommend them to everyone!
I just received my order from these guys and I must say that my plants are huge,green and extremely healthy. I ordered 3 pawlonia, which are the smallest of all the plants, all are green, healthy and about maybe 10 inches tall, the poplar is taller than me,I am 5ft2in and the plant is really healthy looking, the same for the golden rain tree.Next is a magnolia, about 4 ft tall,and like the others, beautifully healthy. The ultimate plant that I received, is a beautiful tulip tree, that has to be seen to believed, at least 6ft tall, full of large beautiful, wonderfully chartreuse leaves. Would I order from this company again, YOU BET I WOULD, without hesitation.
If there's one thing I've learned in 40 years of gardening it's risky ordering smaller trees than large ones and the smaller the seedling vs. the price, the more you will lose: Murphy's Law?
At any rate I have twice contacted "Pam" about a $40 24-30" Redbud which arrived dormant and has now failed to leaf out with no answer whatsoever.
I suspect that Pam is a catch-all name (duh) and that they just hope I'll go away.
The sad part of this is that 1). I can just stop credit card payment and 2). They lost an avid customer. I'll never understand it.Company representative comment on July 1, 2014: On Jul 1, 2014 9:39 AM, Empress Tree Nurseries (aka Fast Growing Trees, Paulownia Supply & fastgrowingtree.com) responded with:
We received notice that the customer was unhappy with their purchase on June 2, 2014 and tried to reach out to the customer. Our emails to the customers kept being returned as non deliverable. We tried via telephone as well to no avail. We sent out a replacement tree on June 2, 2014 in hopes that this tree would arrive in excellent condition and would hopefully make the customer happy. The customer is welcome to reach out to our customer service manager at 888-504-2001 and she would be happy to assist him should he have any other questions or concerns.
our experience at first was good and then we order more trees and they was half dead or cut in two I called fgt and talked to jennifer she was so very nice alot nicer then the others the others was rude .it took a little while but we got everything fixed...jennifer was great and so nice you should give her a raise........ thank you and God bless
I'm a repeat customer. The prices are peerless, the shipping is near immediate, and the plants are so wonderfully healthy. With a selection that cannot be beat and such a unique variety of options, fast-growing-plants.com has acquired a lifelong customer!
lexigirl05 Orchard Park, NY (1 review) May 27, 2014
I would highly recommend buying from Fast Growing Trees. The plants are absolutely BEAUTIFUL!!! I purchased a Benjamin Ficus Tree and when it arrived I was so shocked. I never in my life seen a more beautiful & full tree, and you couldn't beat the price either. The customer service is AMAZING especially, Jennifer & Allison. They took care of my problem instantly. Soon as you write your e-mail they respond right away& take care of the problem. What a GREAT PLACE do business with!! I am surely a HAPPY customer...... Sincerely, Jennie Bedard
Hello, let me start by saying that the customer service of this company is EXCELLENT. I want to specifically point out Sarah from customer service who was extremely helpful. Even though we encountered a problem with our Moro Blood Orange Tree, we managed to find a great solution while working with Sarah.
I am a medical student in Europe and my family lives in the United States. I only get to see my family in the period between July and September.
Since I was not in the U.S.A. and my mother's birthday was coming up, I decided to use http://www.fast-growing-trees.com to send her a gift. Immediately after placing my order I sent an email to the company saying that it was supposed to be a gift and politely requested that a healthy tree be sent to her.
I bought her a Meyer Lemon Tree and a Moro Blood Orange tree both measuring 3-4 ft which were both on sale. When the order arrived, the lemon tree was in perfect condition but the orange tree was in a bad shape.
90% of the leaves of the blood orange tree had brown spots and after a day started to have yellow and brown-black spots. In 2 days the leaves started to have small tears in them. The remaining 10% of the leaves were green but started to turn brown fast.
It was disappointing since It was supposed to be a gift for my mother whom I haven't seen for 8 months and instead of her being happy with the present she had to nurture it back to health.
We contacted customer service who informed us that it could have been transport shock and guided my mother through what she needs to do. The steps didn't help much so we called customer service representative again.
Customer service representative Sarah responded to the call and understood fast that it was supposed to be a very important gift, sympathized with our situation, and offered to send us a replacement tree at no cost while us keeping the existing tree. Unfortunately, she informed us that there were no more blood orange trees available on stock ,so instead she offered to send us a bigger, 5-6 ft Calamodin Orange tree at no extra cost to compensate. I contacted my mother and asked her if she would prefer to get the calamodin tree and she agreed.
I contacted Sarah again and finalized the order.
My mother just got the tree yesterday and it looks ABSOLUTELY AMAZING. She told me that it is bigger that 6 ft and that it actually looks more like 7 ft. Furthermore, compared to the moro blood orange, it has 20x times the ammout of fruit. All of the leaves are emerald green with no spots on them. Overall, the tree is in great shape.
My mother loved it.
This replacement tree has saved the birthday gift for my mother. She was very happy when she saw it and I was delighted that she got something that she liked.
I believe that if it hadn't been for Sarah this experience would have been a negative one for me and my mother but instead it turned out to be better than we expected.
We will definetely do business again with fast-growing-trees.com and we would recommend it to our friends and family.
Our family would also like to send a big thanks to the folks in the Customer Service Department, and a special thanks to Sarah.
Have always provided good products and quick delivery. I had an issue with a couple of orders, and in both situations, the issues were resolved promptly and professionally. I was very satisfied and will continue to be a customer for many years to come.
Several years ago, I ordered 25 Spartan Junipers. They came, were planted, and are growing well. This year, I ordered 8 more Spartan Junipers and 10 Thuja Giant(s). They arrived in far better condition than even I anticipated. I had to leave them in their box for over a week due to never ending rain. I have now planted them and they are doing well. I would not hesitate to use this company again.
I have ordered from them many times. Some of the plants lived and some died, but generally, I would say that the failure of the plants was due to my lack of experience. The one thing I would complain about is something they've already fixed. Detailed planting and care instructions for each plant is now part of the service. Their prices are definitely higher than the only other place I've ever ordered from (I don't know how they compare generally) but the plants are much more mature and in some cases bore fruit the first year as opposed to the other place who's plants have yet to bear fruit after 3 years. As a gardening beginner, I'm most pleased by their customer service. I usually buy the add on guarantee. This is a kind of insurance that adds about 10% to the price, but if that plant fails within the first year, they will give the full price of that plant as a credit toward buying a replacement. For my money, Fast Growing Trees is number 1.
I've ordered 4 trees from FGTs sometime in February. I had been looking forward to that for almost a year, so I was very excited!
I have a 4-in-1 apple tree, a Clementine tree, a Mayer Lemon tree and a Cavendish banana plant.
All of them came nicely packed! I transplanted them into slightly bigger pot. Of course I planted the apple tree in my front yard :-)
A month or two after they arrived, my Lemon tree looks really nice! Although they pruned it nicely, I did prune it back just a little more. The result looks great. There are nice shoots coming out, and I'm keeping about 3 per branch (depending on witch way they are pointing).
My banana plant is growing nicely too! It took a few weeks before it sprouted, but since then it's been growing nice and steady.
The apple tree is in bloom right now, and looks great! For that tree, I had also ordered the planting package which included a few things to help out, one of which was fertilizer. I water it every other day depending on the weather.
My Clementine tree had some minor issues... It came bigger than I had ordered (so that is nice), but it had some spots on the leaves. After asking FGTs and sending a picture, they said it was just some rust due to heavy rainfall. The tree grew nice (and a lot of-) blossoms! But then they all seemed to die off... And leaves also started to just drop off of the tree... Again I asked FGTs for help (I also tried to look up some stuff). As it turned out, it did need some fertilizer... And I also tested the soil and it was a bit on the alkaline side (citrus trees like acidic soil). I fixed both issues, and I took it onto myself to also prune it back a bit. I'm happy to report that on this tree, I now also have healthy looking shoots all over the place :D
In a nutshell:
Great shipping, good information on the site, very nice looking trees and great assistance when you have questions or any kind of issue!
I highly recommend FGTs and will definitely buy more trees (...if my wife lets me) :)
I ordered a cold hardy avocado tree that arrived on time however the top portion of the tree had been damage in transit.
I emailed FGT about the tree and included a picture. They got back to me quickly and sent a replacement.
I would buy again form them, great customer service.
To Allison: My experience with you and the replacement of the Meyer Lemon tree was a wonderful surprise! The replacement tree was better than the original tree. This company more than stands behind the products that are offered and the customer service is outstanding. Thank you, Allison for all your help. I am a truly satisfied and will be a purchasing again customer over and over.
leafraker Virginia Beach United States (1 review) April 2, 2014
Some minor confusion over species of a Korean Boxwood. While trying to match my existing thirty (30) year olds I found it to be nearly impossible. FGT shipped my selection (Wintergreen) and not being the match I expected I called them and without quibble they instantly sent me a replacement. The replacement has since been planted and the comparison to the older ones is quite compatible. An excellent company to do business with and they seem to go the extra mile for their customers
jagrogan White Lily, KY (Zone 6a) (2 reviews) March 21, 2014
I bought 2 trees, a key lime and blood orange citrus, 4 - 5 foot high.
They arrived in good shape but either they were shipped with a spider mite infestation or they picked one up in the house and dropped all their leaves.
So I've been waiting for new leaves and no such luck but two new branches are growing at the base of the blood orange trunk.
Disappointed I asked if they would replace and they said yes, just buy the guaranty and so I will. They'll even wait till I move next week to a new house and hopefully avoid a spider mite problem again. I've very thankful to them, I don't have a big income and wouldn't have been able to replace the trees otherwise.
I have ordered several times from FGT. There products are always in excellent condition when received. The packaging is extremely secure for the precious live plants, and the tree/bush itself is always received healthy and green if not a dormant shipment (time of year appropriate).
I can not say enough about this company. I had one tree look puny immediately following receipt, I sent pictures and it was replaced free of charge immediately. The customer service is exceptional; fast, easy, and fair.
The products are unbeatable in quality mail order live plants!
Last year I purchased four Royal Empress Trees from Fast Growing Trees along with warranties. I had purchased from the company before with excellent results. This past year has been unusually rainy and cold for our area. The trees I bought arrived in very good condition and I planted them with great confidence that they would do well. As stated our weather was not the best. This spring there is not a sign of life in any of my new trees. I emailed and called Fast Growing Trees. They were both professional (offering advice) and courteous. They immediately activated my warranties and I submitted a re-order this morning along with additional orders for other trees/plants. I appreciate a company that does what is says. I look forward to doing more business with Fast Growing Trees.
I ordered a Peach Tree from Fast Growing Trees. I received the tree in excellent condition, I planted it in a pot as it was winter time. Not really sure what happened as i took every precaution necessary to protect it from the few freezes we get in North Eastern Florida, but the plant showed no signs of life come spring time. Per their guarantee they state in the terms of replacement for a deciduous tree that doesn't emerge from dormancy come spring time they will replace it. I wrote their customer service and explained the situation and they were more than happy to replace the tree free of my cost. They were so helpful and friendly, they have earned a customer for life, best online in my opinion.
I have been a Fast Growing Trees customer for many years. I have ordered and successfully grown several Royal Empress trees and hybrid willows. I have been more than happy with the quality and delivery of their trees. I recently ordered a Canadian Hemlock with the one year warranty. While the tree was packed very well, the box and tree arrived damaged. It was evident the delivery company mishandled the box. The box was dented and the tree limbs were broken. I contacted Fast Growing Trees after a month of trying to nurse the tree back to health and they instantly provided me with a full credit for a new tree, as per the terms of the plant warranty. I was very happy with the ease of my transaction and the honesty of their plant warranty. I will continue to order my trees and shrubs from Fast Growing Trees until I run out of space in my garden.
drewwest Meiners Oaks, CA (1 review) March 17, 2014
Thank you very much for the terrific service.
We look forward to our new trees and will plan to make future purchases with Fast-growing-trees as our yard and garden plans come together.
To Jennifer: I have received the tree, I just want to say how grateful I am for all you have done for sending me a new tree because the other one was dead on arrival due to the storm. Thank you so very much. Not only did you send me a replacement, but I received a larger one because you are out of stock of my previous order. Please know that I was very excited when it arrived. Your company should be happy to know they have an employee like you. It shows that you care more about customer care than just to receive a paycheck. And you showed me that because you looked into my case . So from my point of view, they should value and appreciate you for what you do. And because of that I will definitely order from you again.
Thank you very much,
agmama Jefferson, TX (2 reviews) February 24, 2014
I recieved a bonus for Christmas and thought of the talents spoken of in the Bible. How can I invest my $100 bonus the best.. I decided to
invest in an Avacado and Banana. I did and it was to arrive the day after Chirstmas but Fedx had troubles and the banana arrived 1 month and 2 days later. I planted it and it looked dead after only 2 days. I called and a great lady answered and said to try folier fertilizer, I did and it is wonderful. When our bad weather was done, I called them for the avacado reshipment and they didnt argue but sent it immediatly. It is awesome.Thank you Thank you.
novauser Leesburg, VA (1 review) February 17, 2014
I have ordered from FGT for a few years now and all of the trees I have received from them have been exceedingly healthy and have produced incredibly delicious fruits. Anytime I have had a problem their customer service has responded immediately and with complete satisfaction on my end. So much so I continue to order from them with regularity! If you order from them you can be assured that you will receive very healthy trees and their commitment to make sure you are satisfied.
I ordered 3 citrus trees from fast-growing-trees.com, they are blood orange, calamondin orange, and nagami kamquat; they were shipped promptly at my specified shipping date; even it was during the coldest days in Zone 7 (north New Jersey), trees arrived in good shape; after standing in my living room for one night, all branches and leaves stretched nicely; with my white baby grand piano and two 5 ft citrus trees on the side to the front of my sunshine large picture window, that part of my living room becomes such a beautiful scenic corner, I enjoy watching these trees all the time, I wish I have a way to upload a picture to this review. Thank you fast-growing-trees.com, this is the first time I placed an online plant order and I have a great experience. I will keep ordering from fast-growing-trees going forward.
LOVE LOVE LOVE this Company. Addicted actually. The first item I bought was the Banana Tree, not 3 day's after getting this tree I saw a weed...HA glad I didn't pick it, it was a BABY banana tree, Momma has fruit and the baby is HUGE already, second buy was an Orange Tree, this poor tree, when I got her, great shape, called Fast Growing Trees before I planted (wanted to do it right.) they helped me step by step. Ahhh But dopey me, I planted her in a Pot too BIG (sigh) Then I watered this poor thing once a week. I had noticed that the soil was always damp so I didn't give her water for a few weeks, then stupid fall came (Yelk) time to bring her in and OMG The amount of water that came spilling out was insane, the deck formed a Vacuum and the water didn't drip out. NOTHING happened. My Orange tree is pushing out leaves and oranges. AWESOME. Third order was the Pineapple ROCKS Do nothing but watch her grow. Forth Order...lemon tree. Those lemons are Wonderful. Tons of flavor. 2-3 year tree, 4 lemons thank you very much LOOOVE IT. Then final order so far, Tangreo She arrived so beautiful and lush, but now it's annoying winter. So I called and asked about pot planting, I got help and they told me that the leaves would fall off due to cold temps and the shock. Well fall of they did indeed lol. I have a small amount left. I got reworried and told them that there was some funky stuff on the leaves, they were concerned and they asked for Pictures even though I told them that the tree seemed fine and healthy...they didn't care they wanted to make sure it was OK lol.. Gotta love them. They told me it was from the frost and all should be OK. YEP I see new leaves coming in. Yeaaaa. Jennifer is AMAZING..what amazing Costumer service. I know that they have been working on their Costumer service...well...they did it and they did it well. Now I am waiting for my Apple Tree...yeaaaa. Oh and if you are wondering how you can plant a tree in a hard place like Alamosa Colorado where my Mom and Dad live, Yep Fastgrowingtrees.com will help you. LOVE THEM! I am not done buying trees from them. Thank you FGT Love you all.
ArtProf1 Jamestown, ND (1 review) October 16, 2013
Fast Growing Trees sold me a total of 9 emerald arborvitae. All healthy and growing well. The single one in August (bought 3 then) was somewhat ragged, but the other two (in one box) were perfect. The last 4 arrived yesterday and are in the ground. BEAUTIFUL specimens. Pricey at $100 each w/shipping, so expected a great quality 4-5 foot shrub. And they were ALL gorgeous Highly recommend anyone needing a tall-ish privacy shrub that shows its stuff year around. These do and in zone 4.
Do not buy from this company!!!! They charge four times more than other nurseries, so you think you are getting a superior product, but that is not the case. I ordered a cherry tree from them last fall and they sent this little dead looking twig with a horrible graph. I planted it and took care of it hoping for the best. In the spring, it never had a single leaf. I contacted them and asked for a refund. They did not refund my money. I contacted them again in the fall and they said they would give me a ten dollar gift card. I will never order from them again. They are scam artists. The negative feedback is removed from their website, leaving only the positive comments. DO NOT ORDER FROM THEM!Company representative comment on October 9, 2013: On Oct 9, 2013 12:14 PM, Empress Tree Nurseries (aka Fast Growing Trees, Paulownia Supply & fastgrowingtree.com) responded with:
We received initial contact of a potential problem with this tree around middle of May. At this time we asked for a photograph of the tree, and requested a bark scratch test to be done to ensure the tree was actually dead. We never heard back from this customer until the end of September that this was still an issue. Once we heard this client was upset, we immediately reached out to this customer and came to a resolution that was acceptable to this customer. At this time we believe this issue has been resolved to the customers satisfaction.
melangroup Saint Pete Beach, FL (1 review) September 12, 2013
I am very pleased with the quality and service as well as fast and easy delivery. This is a great way for me to order exactly the trees/shrubs I want and they are delivered right to my door. upon one delivery plants may have gotten over heated during delivery, Fast growing trees responded and replaced trees quickly. I am satisfied enough that I choose to go to this site during a normal busy day to praise fast growing trees I will order again.
SOOOOOO disappointed. So many positive reviews for this company that I wonder if they make up for it on just the occasional customer. Just received a "5-6' " golden raintree and paid full price shipping. Expected it to be in a 3 to 5 gallon tub for the price I paid for shipping, especially since there was no indication anywhere that they would bare root it (plus I paid double what others online are selling the bare root version for). So what do I get? A 5.5' tree with only the stripped down root ball, no dirt no tub, with the root ball only wrapped in some paper and slipped into a plastic bag closed with a cable tie. NOT dormant, with all the leaves still green (but dying), in Zone 5 (not the time to plant bare root in our zone). And the customer service guy has the nerve to tell me "Oh no, it is not bare root. We just strip off all the dirt to save you money on shipping (I did not save a dime, so they must have). On top of that, someone just slipped this poor poor young tree into a 6' long, 1' square box with NOTHING to stabiIlize it and NO protection AT ALL. So the poor thing was just knocking around in the box during shipping and came with several of the VERY LIMITED stems broken and parallel to the trunk, and several stems and multiple leaves completely broken off in the box, and most of the other leaves completely dry. Some were starting to brown and a few were already completely brown/black. Additionally, and surprisingly, the trunk is only less than 1" diameter but somehow already considerably bowed for most of its length, as if they did not stake/train it right. I planted it with a lot of care and high hopes, but I do not really believe it will make it (Nebraska winter will probably finish this traumatized tree off). My next step will be to talk to their so-called "customer service" again and see what they will do for me. But this really should not have happened from a company with so many other supposedly happy customers. Again, very disappointed. And VERY worried, as I also ordered two other 5-6' trees from them at the same time which have not yet arrived (kousa dogwood and weeping cherry). I can only hope those will be much nicer specimens in much better condition when they arrive.
. Company representative comment on October 9, 2013: On Oct 9, 2013 12:09 PM, Empress Tree Nurseries (aka Fast Growing Trees, Paulownia Supply & fastgrowingtree.com) responded with:
This customer contacted us immediately upon receipt of his tree. We did discuss the root ball and our method of shipping. We try to remove the pot from some product to minimize the effects to the environment by reusing these, as well as removing some of the circling roots to ensure the success of this plant. We take pride in working towards a more efficient, eco- friendly process to ship our trees. We have contacted this customer and resolved this situation to the customer’s satisfaction.
I am so pleased with my entire experience with Fast Growing Trees. I initially hesitated ordering live plants online, but I am so glad that I did. The website is incredibly helpful and easy to use, and I have been thrilled with every step of my purchase process. The customer service and thoughtful follow through is very impressive. This is what online shopping should be like.
My first three plants/trees were carefully packaged and are now doing beautifully in my backyard. I've just placed my second order, and I can hardly wait to get my new tree!
Recently contacted Fast-Growing-Trees.com about a Kwanzan Cherry tree that "snapped" in half. When I received the tree in March, I called customer service to advise them that the trunk of the tree had two serious abrasions indicating earlier damage or weakness. I planted the tree at their urging, and it appeared to be doing well. On 7/28, following a rainstorm, I noted the tree had snapped in half between those abrasions! I notified customer service of the problem and asked that they consider replacing the tree. I received an email telling me that they could offer a $20.00 credit since I had not purchased additional insurance. After emailing customer rep, Jennifer, I explained since I had reported the damaged trunk upon receipt of the tree, clearly stating my concern about previous damage, that I thought it totally inappropriate that FGT expected me to absorb the cost less a $20.00 credit. This morning I received an email from Jennifer that under the circumstances FGT agreed with my assessment and a replacement tree would be sent this week. Nice work Jennifer; creating win/win situations for your company and your customers is why your business will continue to be successful. It is a pleasant surprise to find a company who does the right thing!!! I look forward to continuing my landscaping purchases with Fast-Growing-Trees.com. Kudos to Jennifer for "going to bat" for her customer!! I'll be back!
Are you the genius of "Fast Growing Trees"? I have seen other comments directed to you personally---or perhaps you are a corporate persona…. Anyway, Pam, our Crape Myrtle and Black Bamboo arrived yesterday. I was amazed at the fast delivery and they are all absolutely beautiful!!!
My sister died in May and we have collected contributions for a memorial garden for her at the facility where she lived for the last 2 years of her life. I will be ordering more wonderful trees from you to create the Poetry Garden Memorial for my sister. Thank you!
My mother and I ordered over $800 of trees, berries, bushes, etc. Several trees arrived dormant, and two of them never grew all year. The two we purchased for total of $127. E-mailed pictures of the two (completely dead) trees that were planted immediately and cared for more than adequately.
I was told that because we didn't purchase additional insurance that they sell I was not entitled to a refund or replacement. I was offered a $20 credit to shop there again - what?! We paid for live trees. This is not an acceptable customer service policy. We will not be back.Company representative comment on October 9, 2013: On Oct 9, 2013 12:10 PM, Empress Tree Nurseries (aka Fast Growing Trees, Paulownia Supply & fastgrowingtree.com) responded with:
When we heard that there was a potential issue on this customer’s order we were well outside of the initial warranty period. We do offer a 1 year guarantee to purchase during checkout which was not purchased. When we became aware of this particular situation we extended our hand by offering a $20 store credit towards a future purchase. Our Customer Service Manager has reached out to this customer multiple times to work towards a fair resolution, and have not been contacted back as of yet.
All in all we ordered trees worth $300. Order fulfillment was quick. The trees were packaged extremely well and they arrived in a healthy condition. Almost two months after being planted all trees are thriving.
At first we were a little weary to order trees for this much money online but trees that size in local nurseries cost about the same only, the ones we received looked much more vigorous. One bare rooted sapling arrived dead and probably was shipped that way, too. The replacement - this time a 4 foot version - was on its way even before we notified them - at no extra charge.
We'll definitely order from them again!
I found this site doing a web search for Giant Thujas. I was creating a border with my neighbor so decided to try it out. We bought 7 Thujas the first year. They came as described, planted, and all are thriving. The second year, we finished the border (I don't like to rush) and purchased 9 more. They actually were nicer and bigger than the original order. Planted all of them per specs and now all 16 are thriving.. They are not huge but they are growing..
This year I purchased a Royal Empress. when it came, it did not look good. I planted it and it never took off. I called the company and they told me to submit a picture of it to see if it would be salvagable. Within 24 hours of the submit, I had a response and they were going to send me a new tree. I got the tree a week later. It looked a lot better from the packaging. I planted it last week and it seems to be doing well.
So overall I am happy with this company and would recommend (and have recommended) to my friends and family. Although I am a fan of buying local I have found their service to be convenient, affordable, and friendly.