The scoop on 'Jackson & Perkins'

Company Profile   Jackson & Perkins Mailing Address: 2 Floral Ave. Hodges, South Carolina 29653 (United States) Phone: 1-800-872-7673 Fax: 1-800-242-0329 Catalog Order Page: Hyperlink Paper Catalog Cost: Free » E-Mail them » Visit their website Recent reviews: Past month Past 6 Months Past 12 Months Positive 0 2 9 Neutral 0 0 1 Negative 1 9 23 This company is affiliated with Park Seed Company (aka Park's Gardens) This company offers a variety of plants. This company specializes in: Plants: Roses (Modern) Other helpful information: Member of Mailorder Gardening Association

Feedback History and Summary   150 positives 34 neutrals 127 negatives

Comments:

Rating Author Content Negative starla7869 Cumming, GA (1 review) November 17, 2009 I just emailed the Better Business Bureau on this company. I have never dealt with as much incompetence as I did with J&P. To make a long story short, my order that was supposed to take 2 weeks took a month, and every time I called to see where it was, I was told something different. The last time it was "the shipping department ran out of packing materials". Whatever. I placed two separate orders, they shipped the one and the second one, I was told "they couldn't ship it due to issues with the crop", which was quite funny as I just received the same exact rose for another order. I was told that on a Monday, the previous Friday when I inquired about it, I was told it was on the packing floor and would be shipped soon. 3 days later, the crop is bad??? Whatever. It was a gift for my mother, I guess I will be getting her something else. I will never order from those people again. Mismanagement and liars is all they are. I recommend everyone stay away from this company. You are taking your chances when you order from them. Negative PeggyOregon Florence, OR (4 reviews) October 17, 2009 Posted on October 10, 2009, updated October 17, 2009 I ordered 2 sets or rose trees from J&P back in April or May. Two Knockouts & two Double Delights. The Knockouts did great, but the Double Delights never even tried to grow - I think they sent me dead ones or something. I complained starting in late May or early June & asked for my money back on the DD's. E-mail after e-mail assured me that I would receive a credit on my card for the $40. At first they said it took 30 days, then they said they put a rush on it, blah-blah-blah. It's late September & still no credit. I think I've been screwed out of $40 by these folks. On October 10th, 2009, PeggyOregon added the following: It's now October & despite several e-mails from Jackson & Perkins promising me a refund - & putting a "rush" on my refund - I still haven't received one. I even asked if I could have a credit with their company instead (seeing as how they don't know how to give refunds) & they said it was too late as my refund was in progress. I filed a complaint with the BBB. I would urge others to do the same. Whether or not it will do any good -- there is strength in numbers. On October 17th, 2009, PeggyOregon added the following: My complaint with the BBB worked. I got my refund within a week. Positive monniemon Lansdale, PA (4 reviews) October 15, 2009 Posted on July 26, 2009, updated October 15, 2009 I have ordered most of my roses from Jackson Perkins(approx 20 are J&P). My last received order was in june 2009, i ordered bareroot Sombreuil and a wildfire. The plants came in a timely manner and they were wonderful specimens. They are blooming wonderfully. I did have a problem with Bishops Castle which was ordered in May. I gave J&P a call and they replaced it straight away. My lastest email to them was about my Lady Bird J, which had died, they didnot have a bareroot LBJ to replace it, so they sent me merchandise credit for the replacement. I have just ordered 4 more container roses from them, since the others i ordered last season is doing so well, I will let you know how this order goes. But so far I have gotten nothing short of great customer service and wonderful roses from J&P,and will continue to use them for my garden needs. monniemon lansdale,PA On October 15th, 2009, monniemon added the following: My Janet hybrid tea rose and the Lady Bird Johnson rose died, they were my purchase in April 2009. I contacted J&P, I was told the bareroots were not available, i would get the credit. The credit never came, so I contacted them again, and they sent me the potted Lady Bird J (which cost more), and sent a slip stating shipment of the Janet Hybrid Tea in April. update on the last potted plant order, The Heirloom rose was damanged shipping the others were perfect. I called, and they replaced the Heirloom immediately. J&P has 4stars for me. They have been professional and as their roses have grown wonderfully for me. Aprox. 50% of my garden is J&P roses and I have over 68. Sometimes it is not J&P fault roses die or donot grow, things happen, Grubbs attackes, or other problems, so roses donot do well in certain zones. I have some roses sent a lot smaller than others but they are still healthly.. monniemon Negative iwto Thousand Oaks, CA (3 reviews) September 20, 2009 I ordered 1 Bonfire Euphorbia and 12 Rosemary Irene plants on 8/14/08. The shipping status online was always "Shipping soon." 11/19/08 I emailed to find out when delivery was expected; on 11/20/08 J&P replied that the items were not mature enough to be shipped and were back ordered to Spring 2009. An update with that info. from J&P before Novermber would have been very helpful! Late Feb. 2009 I bought a few of the Rosemary Irenes elsewhere to get my project started, and that order arrived w/in 3 weeks of placing the order. 3/6/09 I again emailed J&P re status and asked for a refund if they were still unable to provide the plants. They gave me a refund. The plants Rosemary Irenes again appeared in their catalogue that spring, but I didn't bite this time. Positive JPSalesRep Greenwood, SC (1 review) August 07, 2009 The Diana Princess of Wales name was changed because the memorial fund that was licensing her name is no longer doing that. The Sedona is available for this Fall so it was not available when you called because the catalog was not issued until July. Negative jojomood Saint Joseph, MO (14 reviews) August 04, 2009 I have been a J&P customer for their roses for many years. Most of the time I have been quite happy with my roses but the last couple of years my mind has been changed somewhat. The quality of the roses is very sporadic. Some come in looking very good while others will look very shoddy in quality. This past Spring they pulled a fast one on me. I always order and enjoy growing the Hybrid Tea Test Rose Panel. In a couple of years if I hae one that doesn't break dormancyand dies they always replace it promptly. However this year the "Sedona" rose that is part of the test group never broke dormancy and died very quickly. I notified them within 30 days of recieveing the rose asking them to replace it so I could have the entire panel to evaluate. However they replied to me that they didn't have any more "Sedona" roses in stock. Now I didn't fall off the pumpkin wagon yesterday!! This Sedona rose is supposed to be the J&P 2010 Rose Of The Year so I know that for that to happen they must have thousands of this rose in stock not only for the Test Panel but to fill orders later on, including this Fall as they are offering it in containers for Fall shipment. All they wanted to do was refund the $9.99 that the test rose cost me instead of replacing it so that I would be forced to go ahead and purchase the roses at their $19.99 price they are charging for it bareroot or potted. What a cheap bunch of b------- they are trying to pull this over on me. They are afraid to honor their commitment to provide healthy roses that will thrive and possibly lose $10 in the process. I think that is poor customer service at it's most blatant. Also, I have tried to grow their Wildfire orange HT rose about three or four time with no luck. The bareroot plants they send me of this rose just will no grow for some reason. Lastly, I think that this habit of changing roses names to try and get more sales is confusing and dishonest at best since they don't tell you up front they are simply renaming a rose, not offering a completely different/new variety. I am citing the Cesar Chavez rose being changed to Beloved and the Princess Diana HT rose being changed to I think Elegant Lady this year. Several customers have ordered the "new" rose not knowing they were already growing it just under a different name. That is totally shamefull and misleading of them. I think my days of orderng J&P roses is about at it's end. If I want one of their roses bad enough I will just purchase it from my local nursery so I know exactly what I am getting and can select it from the stock they send to my nursery here in town. And another thing that irks me with J&P is that they really tout how civic minded and good they are by offering their "Roses With a Cause" where part of the cost of the rose is donated to charity like they are really bending over and taking a loss on them for a good cause or something. But, if you look closely, these particular roses are always priced $2 or $3 higher than all the other roses so they aren't losing a nickel. All that contribution is coming directly from customers pockets and they aren't paying a red cent the charities or causes they are going to out of their own pocket at all. How stupid do they think we all are?? Lastly, for the price they charge and the exhorbitant shipping charges they bill you for, their quality of roses and the customer service you get are just not worth what you are getting from them. It is too bad that do all these underhanded low down dirty things nowadays, but it is all showing up in the Negative reviews that you see here. Shame on you J&P. John Moody Negative bambiatthelake Streetman, TX (4 reviews) July 30, 2009 I ordered five Cinco De Mayo roses this year. The roses are supposed to bloom in different colors, shades of coral, lavender, purple, smoke. All I have ever had is orange, I keep waiting for the right colors to show up. I have seen this rose in garden centers the expected colors. I just got off the phone with them, they have received other complaints. They said this rose takes "a while to mature" and besides it's too late to do anything about it (i.e. tough luck, no customer service). I suspect they get their roses mixed up, because the other ones I ordered are not blooming the right colors either. Years ago I ordered from them and was happy, but now--what a disaster. I should have listened to the extensive negative comments from others. Negative rlcpd Beaverton, OR (1 review) June 17, 2009 I live in Oregon and J/P has had an exlempar reputation here, until the change in ownership. Their products were the supreme to buy and customer service was top-notch. No more. I ordered Tuscan Sun roses a few years ago and did not like them, personal preference. I ordered --buy 3, get 3 free- Laura Bush roses (also an 'orange') and planted them in the same line up as the Tuscan Sun. When they bloomed, they were EXACTLY the same as the Tuscan Sun roses! I notified J/P...now in the South...and NOT in Medford, OR....and with a curse email stated they would replace all six. They did. And this first year bloom and foliage is still exactly the same as 'Tuscan Sun'. ! I notice that they no longer carry either of these roses. I am suspect that they have lost track of their roses and don't know themselves which one is which. In the past, at least here in Oregon, any kind of product from J/P was considered a high-end gift to give someone. NO more. sad... rlcpd Negative schuylerjoy Topeka, KS (1 review) June 09, 2009 I have bought from J&P before and have usually been satisfied but this last purchase will probably be my last. I had some unpleasant treatment from their customer service reps over the phone as we tried to work out the use of some gift cards that were 2 years old. Then upon receiving my order I found that although my total put me in the $32 shipping category , they charged me $46. I've been emailing their customer service number with no reply. I heard J&P was bought out and I can tell they are no longer run the same. I'll be loooking elsewhere for my roses. Negative lperkins Macon, GA (1 review) June 08, 2009 Sent 5/8/09 to J&P in response to their emails As I said below, I did speak on the phone to Shaundra in your customer service this afternoon, she is issuing a merchandise credit for the Dreamweavers, but this does not solve my problem of needing some thornless climbing roses to plant now before I leave for vacation. I would like for you to forward this email to your folks at Jackson and Perkins who set this policy for substitutions so they can think about changing the policy. It does not make sense to have a company that bases its market niche on providing named roses to the public and then substituting another rose with different attributes without checking this out with the customer. I am very disappointed with your company. Thanks, Lynn Perkins JP CustServ wrote: Dear Lynn, Jackson and Perkins Order #391156 Thank you so much for contacting us here at Jackson and Perkins! We value our customers’ comments and questions highly, and we appreciate hearing from you. I am sorry that you are unhappy with your substitutions, We try to provide some plant if the one your preferred is unavailable. If you are unhappy with the substitutions we can give merchandise credit for the cost of the roses if you would like that. Again, thank you for writing to us. If you have any further questions or comments, please do not hesitate to contact us. To help us serve you better, please use the Reply button to respond so that all previous communications will be included. Thank you for gardening with Jackson and Perkins! Kristen Jackson and Perkins Customer Contact Team 2 Floral Avenue Hodges, South Carolina 29653 Telephone: 800-292-4769 Fax: 800-242-0329 http://www.jacksonandperkins.com email: service@jacksonandperkins.com From: moongoddesslynn@bellsouth.net [moongoddesslynn@bellsouth.net] Sent: Monday, June 08, 2009 2:32 PM To: JP CustServ Subject: Feedback Form for JacksonAndPerkins Name: Lynn Perkins Email: moongoddesslynn@bellsouth.net Store: JacksonAndPerkins Order #: 391156 Subject: Customer Service Topic: Product information Message: 'I have just received 6 Dreamweaver Roses in substitution for 6 Zephirine Droughin. I specifically ordered Zephirine Droughin because it is a thornless antique climbing rose that tolerates poor soil, has a raspberry scent and thrives in dappled light. None of these attributes are listed in the description of Dreamweaver. I do not understand why you would choose to substitute such a different rose without sending me an email or giving me a call to check and see if this would meet my needs. I placed this order a month ago (May 13th) and have been sending emails trying to find out when these roses would ship since I am going out of town this week. I never received a reply to my email to your customer service on May 26 regarding my order and when it would ship. This is the first time I tried to order online from Jackson & Perkins, and I must say I am very disappointed in the way you have handled this order. I did speak on the phone to Shaundra in your customer service this afternoon, she is issuing a merchandise credit for the Dreamweavers, but this does not solve my problem of needing some thornless climbing roses to plant now before I leave for vacation. I would like for you to forward this email to your folks at Jackson and Perkins who set this policy for substitutions so they can think about changing the policy. It does not make sense to have a company that bases its market niche on providing named roses to the public and then substituting another rose with different attributes without checking this out with the customer. I am very disappointed with your company. Sincerely, Lynn Perkins Negative kellytravels2000 Parksville Canada (2 reviews) June 05, 2009 I just called Jackson and Perkins today (June, 5, 2009), to ask where I might find a list of local retailers in Canada within reasonable proximity to where I live. The sales rep who answered my call from head office (this was the official number the actual Jackson and Perkins webpage provided) was a total dead loss. I explained to her that the rose I was specifically persuing was a tried and true Jackson and Perkins best seller and had won many awards and accolades in years previous. I repeated the name to her--VOLUMPTOUS--three times. She told me to try Costco (...yeah right, like Costo has a direct line to their seasonal department for such queries--sheesh!) or, she said that I may call Home Depot. I asked her to please confirm that either of these locales actually carries the VOLUMPTOUS rose. She disapears for awhile whilst I'm on hold and them comes back with a clear 'no' ... NO vendour in canada carries this rose for retail a-n-y-w-h-e-r-e. (Like Canada is this remote arctic tundra that only grows icicles and commies). We all know this Jackson and Perkins phone rep's info has to be total crap... but it actually gets better. This Jackson and Perkins phone rep then tells me "That an entirely different ROSE PRODUCER like **david austin, etc'** will also have this rose for sale..." Lol--I'm almost on the floor with laughter at this point. I remind her that **Volumptuous** is a Jackson and Perkins registered trademark and patented so that NO other rose producers can create or sell it by law. She continued chewing her gum, 'maam-ing' me over the phone and that was pretty much the end of it. **************************************** Holy cow--is that company ever in deep doo doo if that is the best head office can supply for official company business. Good luck Jackson and Perkins... (Good luck indeed). Negative cozio Lake Oswego, OR (1 review) May 18, 2009 My brother and his wife gave me as a holiday gift of a large pot of Jackson & Perkins seasonal amaryllis, as they have for several years. I have enjoyed them in the past. They never sprouted this year, despite the same careful windowsill attention as always. Customer service was particular unhelpful, telling me the warranty is 30 days (on amaryllis bulbs!?) and offering no replacement or credit whatsoever. I have told my brother to save his money in the future. Those bulb gift pots are not inexpensive. This company's service and quality has changed for the worse, in my opinion. Positive Austen5 South Windsor, CT (1 review) May 18, 2009 I had ordered from Jackson and Perkins before reading the comments on this site, so it was with some trepidation that I awaited my order. I did have to call -- J&P had miscoded my order and the roses weren't sent immediately -- but they arrived soon after my call, in time for spring planting, and were huge and healthy. I now have four lavender simplicity, two double delight standards, and two climbers that are leafing out wonderfully and are healthy and green. I only worry that I planted them too close together, as I hadn't expected this much growth the first year! Negative mmphillips Duluth, GA (1 review) May 12, 2009 Last year my daughters bought me 12 rose bushes for Mother's Day. We went through a change in personnel because the company was bought out, they 'lost the order', and finally after sending them the receipt and copy of confirmation order, they sent me the rose bushes. We then found out that they charged her card twice and that took several weeks to straighten out. The order did not come in on time, 4 rose bushes died (after the 60 day period) 4 were struggling and finally grew spindly stalks (also after the waiting period) and still struggling. Midnight Ebb and 3 other rose bushes are now showing prominent Dr. Huey (deep red) traits in their flowers. I will never buy their roses again. I had been a faithful customer from 1991 till 2007. I order from David Austin now - a little more money but the foliage look healthy and robust. Negative JMSWilson East Tennessee 6b/7a, TN (1 review) May 10, 2009 Ordered several own-root "Beloved" roses, and a collection of English roses, most of which were own root, also. But all Beloved looked like they were grafted, with a big "lump" were a graft would be. Sure enough, the other own-root roses survived the winter, while only ONE out of six Beloved survived. Called customer service, but of course did not get anywhere. Don't trust this company. Neutral StellysPapa Dothan, AL (Zone 8a) (26 reviews) May 05, 2009 At one time, years ago, JandP was classified as the Cadillac of rose nurseries, it was the best. Now, they have gone downhill somewhat so. My Mother was very much into Rose gardening and got all her roses from JandP and never had any problems with them. A few years ago, I built an arbor and bought a climbing rose from JandP, one that was suppose to bloom all summer. But it didn't and nor did it bloom at all the first year. Turns out, that there were two roses with the same name, one being a spring bloomer only and the other one a repeat bloomer, plus it was one that did not bloom till the second year. This info should have been on the tag, but wasn't. I did not buy the rose directly from JandP, but from a local nursery, who would not exchange it for the repeat bloomer. The rose itself, was a good grower, it grew like a weed, but just didn't bloom much. I have since dug it up and threw it away, and now have a rose that does bloom all summer. This year, I bought 5 pink single petal knock-out-roses directly from JandP, got them in a good length of time and they are all blooming as I write this. So, I really can't say anything negative against them, but they could improve on the info they put on their tags. Negative mleroy777 Harrison Township, MI (1 review) April 27, 2009 Last year for Mothers Day 2008, Purchased a Don Juan and Dream Weaver Rose. One survived over the winter. Like most companies, I took my receipt and was ready to call Jackson Perkins to request replacement. But when I loooked at their guarantee...I saw they only comitt to 60 days. My advice is to NOT purchase roses directly from Jackson Perkins. There are many companies that guarantee plants for life or at least one year. Jackson Perkins does neither. Negative KylieB Quitman, AR (3 reviews) April 23, 2009 The quality of Jackson & Perkins roses is very POOR. I own over 100 rose bushes and have probably lost more than that in their roses. I am now ordering my roses from David Austin Roses. They aren't too big on replacing their roses either however they do much better than the JP roses. My local nursery carried JP roses for years, not anymore! These roses don't perform well at all. Don't waste your money! Negative tina_b Topeka, KS (2 reviews) April 20, 2009 Onewish1 knows my story exactly. See the email chain below: I couldn't help but send this reply: Are you aware of what your customer service is doing to your reputation? You might want to check this out. Please forward this email to upper management. http://davesgarden.com/products/gwd/c/33/ Today there were 41 negative feedbacks this year. Make that 42. Last year I had a year to evaluate the performance of the roses. But, since I had hoped they would grow and not die, I didn't contact you within 60 days, since I had a year! That was the guarantee when I placed the order. Unbelievable. I was so excited to order the legendary Jackson and Perkins roses. Evidently, you are still legendary, but for something completely different. Don't worry about me gardening with Jackson and Perkins again... -------------------------------------------------------------------------------- From: service@jacksonandperkins.com To: me Date: Mon, 20 Apr 2009 14:53:19 -0400 Subject: RE: Thank you for your order from Jackson and Perkins Dear ---- Jackson and Perkins Order # ----- Thank you so much for contacting us here at Jackson and Perkins! We value our customers’ comments and questions highly, and we appreciate hearing from you. Unfortunately we cannot replace these roses, Our guarantee is only 60 days and these are to far from the guarantee cut off to be replaced. If you see your rose are not performing well please notify us as soon as possible and we can notate your order and extend the guarantee in order to see if maybe the roses will make it. Again, thank you for writing to us. If you have any further questions or comments, please do not hesitate to contact us. To help us serve you better, please use the Reply button to respond so that all previous communications will be included. Thank you for gardening with Jackson and Perkins! Kristen Jackson and Perkins Customer Contact Team 2 Floral Avenue Hodges, South Carolina 29653 Telephone: 800-292-4769 Fax: 800-242-0329 http://www.jacksonandperkins.com email: service@jacksonandperkins.com Find beautiful solutions for all your gardening needs and gorgeous flowering gift plants for every occasion. Just click here: http://www.jacksonandperkins.com -------------------------------------------------------------------------------- From: Me Sent: Saturday, April 18, 2009 12:22 PM To: JP CustServ Subject: FW: Thank you for your order from Jackson and Perkins Last year I placed an order for the roses described below. The order was lost and was not shipped until well after optimal planting time. I tried to nurse the roses to health, and thought that they might make it through the winter. As the owner of approximately 50 roses, I had high hopes for these roses. To date, it appears that only two of the roses survived. At the time of my order, it was my understanding that the roses were guaranteed for one year. Now it appears your guarantee has changed. Will you still honor the guarantee from one year ago and replace these roses? I will ship the roses that failed to live back to you for proof. (The total of my order was 134.47) Just goes to show, only order as much as you are willing to lose. (sounds like a gamble - wow I guess it is) Negative onewish1 Denville, NJ (Zone 6a) (17 reviews) April 18, 2009 Last year I ordered two roses, Disneyland and Mardi Gras bare root. They lost my order and then sent them to me late in the season. I saw one of the grafts were pretty high, I covered them with mulch to try and protect it over the winter. This spring rolls around I am doing clean up outside and realize the roses are dead. The grafts were made too high and they rotted in the ground. I get in touch with JP to see if they are going to make good on this purchase... yet... they are not... responded with "bare root roses are only guaranteed for 60 days".... WOW are you kidding lets send something dormant to someone TOO LATE IN THE SEASON after we loose the order.... and only give a 60 day guarantee so there is no chance that we have to replace the dead plants we send... DO NOT BUY FROM JP.... Terrible waste of money Negative kyle72 Cumberland, MD (2 reviews) April 14, 2009 I have had a terrible experience with this company!I ordered plants last May and never did receive them !I have called about them and have been told they are on back order ! I called a couple weeks ago and they told me they would be shipping soon ! I called today and was told they no longer carry the items and they have been discontinued ! I can not believe they would keep peoples money tied up like this and string them along over a year ! Positive stcarolyn Mount Holly, NC (1 review) April 07, 2009 I received my Summer of Love Tea Rose Bush about three weeks ago and it was very healthy and had many canes with new sprouts and a very healthy extensive root system. I planted it after soaking it in water for two days and it looks like it is taking beautifully after three weeks. I was surprised at the size of the rosebush, it was bigger than the ones in the stores and I wasn't expecting that. I will definitely order more tea roses from Jackson & Perkins since their tea rose is healthier than any other I have seen in a long time. Positive JerseyWendy Howell, NJ (Zone 6b) (5 reviews) April 04, 2009 I had ordered a standard tree rose back in February, and it arrived this week, as promised, at the perfect planting time. My jaw dropped when I saw the 6' long box. The tree rose was carefully wrapped and packed - bareroot. The roots are easily 18" long and look really strong and healthy, as do they numerous thick, green, luscious canes. I could not be happier with my purchase. :) Positive connoisseur Indianapolis, IN (14 reviews) March 27, 2009 Just received three climbing roses. Quality was excellent--multiple thick canes, heavy rootstock, vibrant green already starting to burst. Was pleasantly surprised; hope my next order is like this. On March 28th, 2009, connoisseur added the following: And the cost was less than $13 per rose including shipping. Negative CandL Reynoldsburg, OH (5 reviews) March 25, 2009 I've been a long time customer of Jackson and Perkins, purchasing my first rose from them many years ago. Three years ago, I would have given them a positive and glowing recommendation. After my experience last year however, I just can't do that. I purchased 5 roses. None of these roses were the performers the company advertised. One of them died after their guarantee expired. April in Paris, their 2008 rose of the year was a 2 ft. high bush with very small blooms all season. It was planted beside a three year old J and P rose that in the first year shot up to 4 feet with the 4 inch blooms they advertised. Customer service was rude and refused to work with me. In the past I would have gotten all new roses to replace the poor performers. None of these roses made it through the winter. I'm not an amateur rose grower, having grown roses with my mother since I was a teenager. I do believe however, that their quality has severely diminished. I have 5 more roses ordered and they are scheduled to be shipped out far too early to plant roses in zone 5. I am very sad to say that this will be my last purchase with Jackson and Perkins. I recently purchased three roses from Heirloom Roses. Being on the market for a new rose company, I hope this one is as good as the reviews here say. Positive ZoSoDragon Hubert, NC (1 review) March 20, 2009 This was my first time ordering from Jackson & Perkins online. I placed my order with them before I checked out the J&P garden watchdog page, so I was very nervous when I saw all of the negative experiences posted. My order was one Stairway to Heaven cllimbing rose, and it arrived in about a week. It had 4 very healthy looking canes, and I planted the next morning after it arrived (this was a week or two ago). Leaves are just beginning to bud out from the canes, and I'm hopeful that it will do well. I am happy with my order from J&P so far. Positive pmjjm Catoosa, OK (1 review) March 19, 2009 I have ordered many times from this company and have found them very professional. They have always sent quality products in a timely manner. When 2 of my roses did not survive, they replaced them free of charge, shipped the next week. I don't think you can ask for a company to do more. Every company has good and bad but their good far outweighs their bad. I would highly recommend them. Too bad we don't have the same choice with telephone companies (lol). Negative jb_cooter Spartanburg, SC (Zone 7a) (1 review) March 14, 2009 I have ordered outdoor plants from J&P several times & have had only good experiences. On the other hand, I recently ordered two different indoor plants ("flowering gifts"). These items arrived ~3-4 months after I placed the order which, as they were intended as gifts, I found highly unsatisfactory. When the items finally arrived, they appeared to be in good shape and I was pleased. However, both plants died within 1-2 weeks. I corresponded with J&P via email and was essentially told "That's too bad, but you're not getting replacements or a refund." Despite my earlier (only) positive experiences with J&P, I would not buy from them again based upon my experience with their "customer service" department. Positive GreeneLady Harlem, GA (6 reviews) March 14, 2009 I ordered 2 roses last year from J&P. I've been a customer for many years. For the first time ever, I had roses that didn't make it. I tried to nurse them along for a few months but they just didn't look good from the start since they were shipped late and had dried out before they arrived. Finally, after 6 months I called J&P for replacements. Customer service was very nice, explained that they no longer had a 1 year return policy, it was now a 3 month policy. But they said since I was a valued customer they would go ahead and ship two new plants in March during proper planting time for my zone.They arrived in a timely manner and have already been planted and are budding out beautifully. I just ordered 4 more roses from them after that. They arrived in a timely matter and three are doing very well, but I'm a bit concerned about one of the roses - I noticed there is a small crack in the shank of the bush. It's budding out, but it's not budding out as quickly as the second rose of the same type that I ordered. So I will keep an eye on it for the next couple weeks, and may be contacting J&P if it doesn't improve. Negative mountainviolet Nipomo, CA (1 review) February 05, 2009 It was my first time ordering from them. I thought they were a high quality company. I bought 6 groundcover roses from them in June of 2008 on sale. I called about three months later to check on them as their online order check was not working at the time. They told me the roses might(!!!) ship in december. I called them in the early part of december to check again. This time they no longer had a record of my order number, could not figure out why I hadn't gotten my roses a couple weeks after I had ordered them, and had no idea when they might be shipped. They told me at that point that there was a problem with the order (duh?). They said they couldn't help me, and I should have canceled my order then. It took me till today to cancel, as it has been 8 months and I can no longer justify giving my money to this awful of a company. I will never, EVER order from them again and I wrote an email to them today telling them so. Negative pegjane Camillus, NY (2 reviews) January 22, 2009 This company has bad products and is very expensive. Once you order from them beware! because they put your name and address on a mailing list (even though I told them not to!) and I must of received a hundred gardening catalogs from every company out there on planet. Also Jackson & Perkins keeps mailing me catalogs even though I call them over and over telling them to stop sending them. I'll receive 3 J&P catalogs (same ones) in one week. Ridiculous. I moved and they still tracked me down. I had ordered from them many years ago and still was getting catalogs. I moved again so let's hope they don't find me this time ha ha. Negative Sunbird Concord, NC (1 review) January 20, 2009 Someone sent me a miniature rose plant early December. When it arrived, the soil in the pot was SOAKED, so I took it out of the decorative foil and actually wrung out the soil in the plastic pot. I watched it carefully and in 2 days it had lost all its leaves and was in terrible shape. I e-mailed J&P and they said, well, we will send a credit to the sender, I said, please just send me another plant which they did very quickly I might add. However the 2nd plant arrived in the same condition, even worse actually as most of the leaves were off the plant. I e-mailed them AGAIN and have never heard back from them and the sender did not receive a credit. I took the plan out of the pot and there were hardly ANY roots on that miniature rose, in fact, it looked like 4 cuttings with small immature roots. Terrible plants. Negative sram0425 Houston, TX (1 review) December 02, 2008 Good day ... just sent J&P this e-mail via their customer service department: Hello sir I was about to place an order for some gifts .. myself first, of course - $40 items for my front door. Then, upon checkout, got this message: Standard Shipping For This Order: $12.95 Additional Shipping For This Order: $5.00 Gas Surcharge: $3.00 *Does not include extra charges for expedited shipping ORDER CANCELLED !!!! I will not pay for an item and have the shipping more than 1/2 the cost of the item ... HAPPY HOLIDAYS !!!! _______ What is wrong with them?!?!?! Do they not read the news and value customers??? I have been a faithful customer of them for years .. even built my rose garden thanks to them!!!! I have stopped using them for about 1 years due to them changing their return policy. Found another mail order company that will replace their product, even if it dies on you!!! Talk about GREAT customer service !!!!! Negative kkyoung Arlington, VA (1 review) November 09, 2008 Like others on this web-site, I previously had good experiences with Jackson and Perkins, but not this year. I ordered two Shima Nishiki tree peonies and a camella tree. The tree peonies were a significant part of my garden design. I kept waiting for my order and finally called their customer service. They told me that these items were cancelled or (the camella) postponed until spring. they claimed that they sent me an e-mail, which I never got. Then the service representative said that my computer firewall must be blocking it out. I told her that I had e-mails from numerous other gardening companies with no problem. I tried to order Shima Nishiki peony from other growers, but it is too late for this year. I know it is best to plant these in the fall--common garden knowledge, but their representative told me that spring is just as good, arguing with me about my computer, planting times, very rudely. I was quite upset with the lame excuses that they gave me. What has happened to this company? I have a very negative feeling about them now. I hope that I am not stuck taking these plants in the Spring, because I would rather purchase them from someone else. Unfortunately the company has changed in a negative way. Negative moonshadow1418 Saint Louis, MO (1 review) November 06, 2008 As a long time customer of Jackson & Perkins - I have decided to no longer purchase anything from this company! I placed an order with the company for spring bulbs in late summer for 2 packages of Tahiti bulbs, 2 orders of crocus and a package of mixed color hyacinths. I received no emails on possible delivery dates, but was charged extra for shipping..The lst box contained only 1 pkg of tahiti bulbs. No prior notice of delivery and with an invoice stating the 2nd pkg of tahiti was no longer available and other things were on backorder. The 2nd box arrived in mid October while I was out of town. Once again no notice of the shipping date and the box sat on my porch for a week for all to see. This shipment contained 2 pkgs of crocus and supposedly the hyacinths, which were not there. I called a customer service and complained about the shipment and the fact I could have been robbed thanks to their actions. He said I should have notified them I wouldn't be in town! I told him it was a family emergency and calling Jackson Perkins wasn't my first concern. The rep said he would send the missing bulbs and take $10 off the shipping. Now it's 2 days after the election and no bulbs. I called customer service again - got at least 2 different reps and one supervisor and all seemed confused about the order and said I had been given a credit for the missing bulbs. I told them it was amazing they could send me emails about sales constantly but not one email about shipping dates or the cancelled order. The only response I received were lame apologies. Never again. Negative WaterCan2 Suffolk County, NY (Zone 7a) (21 reviews) November 01, 2008 I have been a customer of Jackson & Perkins for over 10 yrs. This year something has changed... I ordered 3 roses earlier this year around February and requested a shipping date in mid April, The roses arrived 2 weeks later still in February, with my yard still rock hard from winter. I overwintered them in my garage as best I could and finally planted them when the ground was workable, - I lost 2 of the 3 roses. A couple of months ago this summer I ordered a Peony Shima Nishinki and a Camellia Nuccio Pearl with plenty of time to plant them before frost set it in the Fall. I received a Peony Crazy Daisy and a free Clematis instead yesterday, with Fall well under way. I garden in my own yard, I am not a 'wholesale landscaper'. I spend hours upon hours researching and choosing the plants that I want in my garden before I order them and spend my hard earned cash. I am dismayed and offended by the clause I have just noted in their 'guarantee' that allows them to substitute a plant of similar or equal value at THEIR discretion. All of the other companies I deal with give you the option of a substute or a refund. * Not to mention the $3 gas surcharge they are now adding on their shipments, even though gas prices constantly fluctuate and are the lowest I have seen them since early last year! I've decided not to patronize this company any longer. They are no longer the Jackson & Perkins that I know. 'That' company no longer exists. Their badly timed shipping habits and new policies have disappointed me for the last time. Positive timbers Vallejo, CA (11 reviews) October 28, 2008 I recently ordered seven rose bushes from J & P's fall planting collection. They arrived carefully packed, and they are in beautiful condition. They were shipped from their Galt, California facility. Negative rosegirl33 Cornelius, NC (4 reviews) October 22, 2008 It is very much a shame that JP was taken over by Park/Wayside. The difference was immediately noticeable. I ordered well over 50 roses from JP in 2007 and 95% of them are now doing beautifully. I was totally delighted by the consistent quality of the plants I received and never had cause to contact them about an order. The moment Park took over, and I didn't know, I received the saddest most cankered shipment of roses I'd seen. Having had a horrible experience with Wayside (weeks to refund money on an order never received). I dreaded the outcome of my contact to their customer service. To their credit, I received replacements for the roses I identified as cankered and dead, plus some extras for my trouble. I still had quality issues in that several of the free roses died (and we're talking 5 free roses), but I don't consider that much of a loss. I can't decide if I should order with them again because i think its shady to charge a credit card before the order ships. No other internet based company does this and neither should JP. On March 12th, 2009, rosegirl33 changed the rating from neutral to negative and added the following: I'm changing my rating to negative because absoutely everything I received from J&P last year I had to pull out of the ground today because they are all dead, virused and rotten. It appears to me that they are using diseased grafting stock. I can only hope that my other roses are not infected. DO NOT ORDER FROM THIS COMPANY!!! I'm replacing this dead stuff with a Chamblee's order since everyone loves them. Positive doit2day Union Bridge, MD (1 review) October 20, 2008 I just received and planted 4 lovely shrub roses. They arrived (from California) when I expected, were packaged 1 per box and in great condition and with several buds and open blooms on each. I will order roses from them again. Kudos. Positive BlissfulGarden Baton Rouge, LA (Zone 8b) (50 reviews) October 17, 2008 I am writing this review based on ordering garden structures from J&P and not based on their plant materials. I did not have a positive experience with their bare-rooted roses, but they were planted in spring in Louisiana... which is the kiss of death no matter where they are purchased. Unfortunately, I think their roses are headed the way of bulk store sales (Lowe's, etc.) rather than staying the way of personal service and quality that we had treasured from them in the past. For garden structures, however, I can wholeheartedly recommend J&P. I have purchased several of their arbors and trellises with great success. All but one has arrived in great condition for a reasonable price. TIP: If the item you want is not on sale online, call them and ask about any discounts... they have offered me discounts over the phone for purchasing multiple structures at the same time (which is what I wanted to begin with!). The one trellis that did not arrive in good condition was promptly picked up by UPS free of charge and a replacement was sent. Overall, I recommend J&P for their non-rose items... garden structures, seasonal amaryllis, etc. Ev =)

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