The scoop on 'Jackson & Perkins'

Feedback History and Summary   140 positives 31 neutrals 93 negatives

Comments:

Rating Author Content Negative vdbmab (1 review) On August 13, 2008, vdbmab La Mesa, CA wrote: Buyer beware. I placed an large internet order for on March 20. My credit card was charged the day of the order. Although most plants showed availablilty, they were not received in a timely manner. I had to follow up multiple times to see when plants would ship (was able to look at the order on-line). The company then updated their web-site so I could no longer look up orders prior to the update. As it turned out, the company cancelled part of the order (6 plants). 2 plants came dorment and never sprouted. When I tried to follow up regarding a refund, I was told that I needed to supply a breakdown of the refund amount due. I faxed a request, along with a spreadsheet, on 7/18. I left a message to again follow up with no return call. Today is 8/13 and no refund has been received. They are now telling me that it will come soon but only for the plants not shipped (no shipping/handling). I plan to write a letter to the company and do NOT plan to do business with them EVER again. I am very dissatisfied. Negative horti_gal (1 review) On August 8, 2008, horti_gal Frisco, TX wrote: The most unprofessional and rude people i have ever come across in my life. The customer service rep yelled at me for enquiring about my refund i requested upon cancellation of my internet oder. Here's the story.. I had placed an online order last month (July 17). Since they were not ready to ship until end of Sept, I decided to cancel my order on (Aug 4). Today Aug 8, I called 'em asking about my refund. I was told it takes ATLEAST 30 days for them to process refunds. Strange as it may sound, when you place your order your credit card is charged the same day (i my case on July 18) and when you ask for refund it takes 30 days! when questioned - why so? the lady started yelling saying that she is not the one who handles that department. Okay, may i speak to the person that does. She screams back saying No you may not. I repeatedly kept requesting her to lower her tone and connect me to her supervisor but instead she hangs up on me. This is how rude it can get with Jackson and Perkins... I wish I knew about this site before. I wish I knew they were sold to some lousy company called Park seeds. I have been their customer since 2003 I dont think i will ever go back to them for their business. Beware they are rude, liars, scammers, cheaters! Negative yardleygardener (1 review) On July 27, 2008, yardleygardener Morrisville, PA wrote: On May 15 this year I placed an order for a shrub rose collection, all bare root roses. I was told they would be shipped by June 12. That date came and went, I called and was told they would be shipped around July 5. The roses never came. I called and inquired when they might be coming. Customer Service told me that they would be shipped in Aug. or Sept. I asked to speak to the horticulturalist, who assured me they would NOT be shipping these roses in Aug. or Sept., because they can't be planted then. Customer Service said they would have a Supervisor call me, but that has never happened. Nor have they responded to my email inquiry. So I finally cancelled the order and will not deal with them anymore. Positive Trainguys (1 review) On July 11, 2008, Trainguys Eleva, WI wrote: This spring I ordered several roses which arrived bareroot in very good condition. Several weeks after planting 13 pink simplicity hedge roses 5 had not come out of dormancy.After some time 3 of the 5 started coming out. I contacted J&Pabout the remaining 2. They were very courteous and informed me replacements would be shipped soon After one and half weeks I recieved 2 excellent replacements along with an apology for losing the order. With the apology they included a free apology gift(a toprated floribunda rose in excellent condition).Even though others may have problems I rate J&P A#1 I feel they aren trying very hard and will have my business totally. On July 12th, 2008, Trainguys added the following: oops typing error. I meant to say they ARE trying very hard. Sorry for my big fingers. Negative janegael (1 review) On July 10, 2008, janegael New Haven, CT wrote: On June 6, 2008 I ordered a "deal" where I would buy a Don Juan rose and get a Dreamweaver free. I was assured the roses were in stock and my order would be shipped directly. It is now July 10th. After four phone calls where I was told I absolutely could NOT cancel my order, I was told they were no longer shipping roses this season and my roses would be shipped next spring! I still was unable to cancel my order. I remained free to refuse my order and J&P would refund my money...undoubtedly with the same speed that they shipped these roses. Like the other 3 phone calls I was told that there was no supervisor or anyone higher I could speak to as orders can't be canceled once they are "on the shipping floor." My order was "on the shipping floor" since the second week in June! I have filed a formal complaint with their local Better Business Bureau and am requesting that they finally cancel my order once and for all. Jackson & Perkins has been sold to a company that also owns the questionable Wayside Gardens and Park Seed. It has become sadly apparent that they are no longer a reputable company to do business with. Positive Doglet (4 reviews) On July 7, 2008, Doglet Alpharetta, GA (Zone 7b) wrote: After reading all the negative comments I feel very lucky to be reporting a positive experience with J&P this year. I've ordered from them for three years in a row and each order has been a positive. Concerned about all the negative feedback, this year I ordered only one bareroot rose. My rose was dead on arrival. The canes were coal black and brittle. One cane had a deep gash in it and a fungus growing from it. I was so disappointed and assumed that I was about to join the ranks of others who will no longer be loyal J&P customers. I sent an e-mail to J&P explaining the condition of my rose. I asked for immediate shipment of a healthy replacement. To my surprise, I received a very prompt and very polite response stating that my replacement was forthcoming. When I received the replacement shipment 10 days later, it contained two roses and a note of apology. I was pleased and impressed. The two replacements are healthy and doing well so far. I hope J&P will get their act together under new ownership and continue to offer quality products. Not including the two I planted this year, I now have a total of 20 J&P roses. All are beautiful and healthy (zone 7b). I hope this season's additions will be the same. Negative corirusson (2 reviews) On July 7, 2008, corirusson Alpine, UT wrote: I ordered roses through the rose test panel offer. It said in the literature that if any of them died, they would replace them with something else if I called before August 1. I called July 7 and was told by the customer service rep that my 60 day guarantee was up and they could not be replaced. I read her the guarantee right off the literature (twice). She said that she didn't know anything about it and put me on hold to check with her supervisor (twice) and finally came back and told me she could not honor the guarantee and I "shudna ordered roses that don't grow in mah zone". (The roses are selected randomly by the rose test panel to see what grows in best in certain zones). I asked to speak to her supervisor but she was apparently busy and would call me back. No surprise they were busy if all there customer service reps have the same attitude as this one. Negative skiekitty (1 review) On July 2, 2008, skiekitty Parker, CO wrote: OMG, I cannot begin to describe my nightmare with J&P. I figured that this was a completely top-notch company until I tried to order something! For Mother's Day 08, I decided to order for my mom a Simplicity Hedge Roses - 6 roses (yellow). I ordered on April 21 08 with delivery around May 6th (my mom lives in Zone 3 in NNY) as Mother's Day was May 11th. By May 7th, I don't have a confirmation number and my order # was not accessable on their website. I had to call them up to figure out what was going on! First operator on 5/7 told me that it was shipped out via USPS. I explained I had ordered this to be shipped UPS as the USPS doesn't deliver well to where my mom lives (Amish country). She said, sorry, that's how it went. I asked for a confirmation # to track it, no such thing. Frustrated, I called on 5/8 to get a tracking # and I was told that this was shipped out on 5/3 via UPS! I explained that I was just told the day before that it was shipped out USPS and THIS operator didn't understand why I was told that. I told her that I didn't care, as long as it got to my mom before Mother's Day (in 3 days) and that I had ordered this 3 weeks previously & my CC had been charged back on April 23. In frustration, I called AGAIN (still, my order was not accessable on their website) on 5/9 and was told this time that it was shipped out on 5/3.. FEDEX! WHAT??? What on heck is going on? What's, next, Pony Express? So I *do* get a tracking #.. and it has a delivery status for 5/12, the day AFTER Mother's Day! I call immediately back and raise 9million different kinds of **** and they did refund 20% and refund the shipping. Long story short, my mom ended up getting them on the 10th (?), but they were all dead. Being shipped from California to NNY in a plain cardboard box w/the humidity just killed every little leaf on all 6 roses. I called them back AGAIN, but they couldn't find my order due to the fact that they'd just been bought up, had new software, blahblahblah. They *did* promise to ship out new roses (they only have a 60 day guarantee? Walmart has a 1 year!), but since this was on June 30, 08, there's no guarantee my mom would get them THIS YEAR. Both she'd & I gotten better service & plants from BigBoxes! Never Again!!!! Negative lalouisianne (1 review) On June 21, 2008, lalouisianne Collingswood, NJ wrote: About a month ago, I bought the 4-english-rose collection, or thought I did. A week goes by, and I realize I have not received a confirming email (I always supply email!!) - I check the site for my order status, none... I check my credit card for charges ... none! So I think to myself 'perhaps I did not click submit', there's no order... So I go onsite a few days later, and order the roses. 2 days ago, 4 roses show up, and yesterday, another 4 (btw, all 8 rose just thrown into a plastic bag, no protection). I call customer service and they tell me to send the second 4 back... at my expense. They cannot tell me whether or not I will be refunded for the shipping & handling on the order itself either! I asked enough questions to get out of the cs rep that they have gone through a buyout - and the servers were down for a while, which explains why I could not find a trace of my order. Now, how is this my problem? Why can the rep not tell me whether I will be reimbursed for the original shipping and handling charges? Why should I gamble on sending back the rose on my dime, for a partial reimbursement, due to their 'transitional' issues? Why would I ever consider buying from this company again? Negative Melissande (1 review) On June 21, 2008, Melissande Chillicothe, OH wrote: I am a 2nd generation, 30+year JP customer who will never buy from them again. Ordered online a package deal for 4 roses (a buy 2 Cinnamon twist roses get 2 free) in early May. Card charged immediately, of course. (order#36574) A month later a tiny box landed on my porch with a single sad-looking bare root in it. No packaging, just the box. Their customer service, with major 'talk to the hand' attitude, tried to convince me it was my fault, (not so: husband did the order and I watched over his shoulder. We both double-checked everything before completing order) and tried her best to convince me it was totally normal to end up paying more than $40 for a single rose. Refused to connect me to a superior. I hung up and went out and kicked a few trees and dogs, then came back and called again. This time got a trainee cust. service man, who was immediately cut off by the person who was overseeing his training. This person told me it was a clerical error on JP's end, apparently one he'd dealt with repeatedly, he said, claimed it all had something to do with the Park Seeds take-over, and told me to keep the single rose, and promised the charge would be removed. Still waiting for that, and for the rose to wake up and grow(not too sanguine about that, still looking pretty sad). Will probably contact card and dispute charge after writing this, as I am no longer convinced of the good will of JP. This is my last JP order. I will never recommend them to anyone again. The old JP is apparently dead. Negative augustinegreen (1 review) On June 20, 2008, augustinegreen Tampa, FL wrote: Bought 4 J&P roses. One died the other 3 give no blooms and have reverted back to rootstock. I babied these things. My $5 Walmart roses are thriving and these overpriced hybrids are worthless. Save your money and buy elsewhere... Positive gala62 (2 reviews) On June 15, 2008, gala62 Warwick, RI (Zone 6a) wrote: I'm giving J&P a positive, but everyone reading this should know this is based on an order from last year when I believe they were still in Oregon and hadn't yet sold out to Park. Order of 10 roses arrived promptly and packed reasonably well. It has taken them about a year to really thrive, but that is mostly my doing as we moved and I took them with me - lol. Can't recommend the new version of J&P sadly, as I have had negative experiences with Park in the past. Too bad, as this was a great, great company for the best roses. Positive gloriag (5 reviews) On June 14, 2008, gloriag Floyd, VA (Zone 6b) wrote: I have ordered repeatedly from Jackson and Perkins for the last few years. I have found them to be prompt and fair. They have replaced any rose which did not thrive. I wish I had room to accommodate more roses which are on sale on their red tag sale because the prices are so very good. Positive teb (1 review) On June 14, 2008, teb Ashburn, VA wrote: I ordered 4 rose plants for the first time ever and asked that they deliver them May 1st. They came right around then and I planted them several days later. They started leafing out immediately and all four have buds on them now. One is significantly smaller than the others since some of the branches were dead and I cut them off, but other than that I'm 100% satisfied. Positive Catsma (2 reviews) On June 14, 2008, Catsma Windermere, FL wrote: I have bought roses from JP for the last 3 years and the experience has been positive until this year. My first order placed 4/17 arrived in good time and all the roses were in good shape except for the Beloved one which didn't do anything at all. I emailed them and they said that they would send me a replacement to be received by June 13th. Then I got their end of season tag sale notices and decided to order another Outrageous and Fragrant Cloud as both of those have done very well for me in the past. This is when my problems with them started. Their new website is annoying in the extreme. I was unable to check the status of my second order because I kept getting error msgs. I called Cust Svc and they said "oh it's just a new server issue, it will be fine in a couple of days" so I attempted to be patient. I waited for a week and tried ordering again. Same thing. No notice of both orders placed, no logging into the site. Over and over again. I was getting frustrated as heck with them and this is when I did a search and found this site. To say that I am dismayed about them selling out to Park Seed is putting it mildly. I have had nothing but problems with anything that I ordered from that company. To make a long story short, I placed my order for the Outrageous and Fragrant Cloud a 3rd time and this time I got an invoice from them but was still unable to check my order status. I am now on my 3rd email address with them and still cannot log into the site. I had to call them about my order again and to ask about the Beloved rose they promised to replace in early May. Cust Svc said they had no record of that promise but will send me one anyway. Oh and yes, I did finally get my Outrageous and Fragrant Cloud yesterday but the whole experience of this year's ordering process has left me reluctant to deal with them again. On June 21st, 2008, Catsma changed the rating from neutral to positive and added the following: I am changing my rating to positive because today I received a box with my replacement Beloved rose and along with that, a note of apology for not having sent it when first promised. They also included 3 free roses with the Beloved, 2 Dream Come True grandifloras and a Bella Roma hybrid tea. Now if only they could get their website in order. Negative astcgirl (2 reviews) On June 13, 2008, astcgirl Brandon, FL (Zone 9b) wrote: I ordered quite a few roses from J&P through a sale they had, they arrived in a box, no protection, just like they were thrown in there. Within 2 months of planting them, most of them died, they replaced the ones I lost but sadly those didn't make it either. This year they rang trying to get me to buy into the sale again, but I told them what bad luck I'd had with their roses so they offered to send 2 more roses, but only 1 arrived and is struggling. It came with canes crossed over and 1 cane cracked. It already has dieback and I'm not holding my breath for this one to pull through either. I'll never buy from them again, they have left a sour taste in my mouth. Negative dwr857 (8 reviews) On June 12, 2008, dwr857 Phoenix, AZ (Zone 9a) wrote: I ordered 3 Don Juan's back in early Jan and received them 1 week ahead of time. One had 2 green canes and one black one, one had only two canes that were severely crossed and the third had four very nice canes and all were hollowed out by a borer. When I called they replaced all three and I discarded the first three. The next shipment arrived on time about the first week of Feb and two of the three had split canes and the third was fine. I planted one and got the other 2 replaced. Order 3 arrives with 2 bare root Don Juan's, and both had small canes that were semi crossed and I called again and complained and was told to plant them and if they didn't leaf out within 3 weeks call them again. Both failed to leaf out and I got 2 more this time they were decent. The sad part was I was way past the ideal planting time and literally watered twice a day and misted as many as ten times a day. I now have 3 Don Juans but dug 7 holes (mostly re-dug) and am totally frustrated with this company. My dad when he was alive would only buy roses from J&P, I know he would be very disappointed. The moral of this story - I will never again buy from them. Had I known that a local nursery had about 20 of these potted in 5 gallon containers for $5 less per plant! Negative BethG208 (2 reviews) On June 11, 2008, BethG208 Syracuse, NY wrote: Clearly things have not improved in the three weeks since they took over the company. I placed an order on May 18 and the earliest ship dates I was given were June 9-13. So far, nothing has shipped and as of the call to customer service a few minutes ago, they have no idea when it will ship. When asked if it would be in the next week or a month from now, she had no answer, not even a lame answer to placate an angry customer. Apparently all they can offer is an apology and seemed unconcerned when I threatened to cancel my order. Anybody else would be offering refunds, credits, or gift certificates. At this point, I wonder if it would have made any difference if I had requested delivery "guranteed" by Father's Day. Since my delivery dates were then, and even a few days beforehand, I thought it was unnecessary. I don't suppose I should be surprised that this is the direction their service is going if Park is taking them over. Every other Park affiliated company gives me absolutely abysmal service, especially Wayside, which reminds me that they are due for another round of "where's my order" as well. I suppose this now means that all of my J&P orders will will come with even more syrofoam peanuts and that nasty straw stuff. Neutral MorsisX (20 reviews) On June 10, 2008, MorsisX Lockport, IL (Zone 5b) wrote: Customer Service is abysmal! The plants are pretty good. I ordered the 150 lily package and have had a decent turn out. Problem is I contacted J&P as per the guarantee and have not heard bunk back. I too am waiting on a shipment of roses from them. I was told they shipped Monday... My order from David Austin has been in the ground and flourishing for two months already! The chapter is not closed, but the story is not going so well... If you do order, use a coupon. Neutral tntalarcon (3 reviews) On June 5, 2008, tntalarcon Diamond, OH wrote: I have been ordering from J&P for years and have never had any issue and have actually been very happy with their customer service - in the past. This year, I ordered 3 Sweet Autumn Clematis back in April- credit card was of course charged immediately. I called several times and was at first told that it was "in processing" and would be out and of course they would call and advise if it wouldnt be shipping. Well, I got trapped in the same problem everyone seems to be having. They are in the middle of their "merger" or whatever they are calling it. After promising to call me back and advise me when my refund would be coming (several times) and not getting either a call or a refund, I of course called them back. Now they have some nebulous list (for real? Can you see this huge company with a yellow notebook listing frustrated peoples' names?) and they will call me to let me know when to expect my refund (that was three weeks ago, still waiting). I did order David Austin Roses this year and they were absolutely beautiful, but , I have to tell you, I will not order from them again. This latest debacle was just too much. A company cannot underestimate the importance of customer service. Negative Tina_A (4 reviews) On June 5, 2008, Tina_A Minot AFB, ND (Zone 3b) wrote: I have tried to be patient with this company and I'm now at the end of my rope. I have ordered from Jackson and Perkins for the last 4 years with mostly good results. Not this year though. I placed my order with them on Jan 21. The credit card that I used at the time I later closed. They called me on May 12 or thereabouts regarding this. As part of their company policy, if you call them on the phone then they usually give you 20% off an item. I ordered an avocado tree. I asked them not to send the tree until May 31. I got it on May 16. OK a little early, but the weather had improved so no biggie. My original order was supposed to be here on May 22. I ordered 2 rose trees and 2 rose bushes. As of June 5, I have 1 rose tree. When I called to enquire about the rest of my order, the young lady said that she couldn't find the order, so please call back on Monday. I called on Monday and now I'm being told that the rest of the plants are in packaging. WHAT!!!!!!!! " Why was I sent 1 item and not the rest? I don't know ma'am. Can I speak to your supervisor? She's not here right now. " All I have to say now is that they will never have to worry about sending anything else to me. I will never order from them again. BTW the avocado tree had some bug issue while at their nursery cuz the leaves were all eaten up. Not a good way to practice business. Negative RachelCR (1 review) On June 5, 2008, RachelCR High Bridge, NJ wrote: After seeing the negative reviews here it's my own fault for ordering from this company. I really wanted a plant only they seemed to have. The only other place I saw it was occasionally on ebay and I kept missing the closing dates for sales. I did end up getting the plant I wanted plus another I ordered on sale, sent on the dates expected. They were both a little gnawed on by bugs but luckily the bugs didn't seem to come with the plants. Another plant I ordered two of was to be sent a few days later. Well after a week I never got it so I emailed the company with my order number. Well over another week later I was emailed a boilerplate reply saying "if I could not provide my order number, they would need more info to track my order". I then called the 800# and was told "the order number was wrong" & the plant was not scheduled to send until Fall (even though they had already charged me for it). I asked why I had never been notified of this & was told "they did not have my email address". Well all other communication was through email before, why did they not have it now? I was told Park Seed just bought them out and the company is in "conversion" so they have not gotten updated order info from J&P. Oh, and because of this "conversion" they could not possibly refund my money until at least the end of the month. They're keeping my money & it's interest, and probably hundreds of other people's, to use as part of their conversion as instant liquid assets! This seems criminal to me. The representative, Crystal, told me I obviously didn't understand business and I would get my money back eventually so I should just be understanding. So they've just lost yet another customer. Negative jevesely (1 review) On June 2, 2008, jevesely Odenton, MD wrote: April 13, 2008 I placed an order for a tree from Jackson Perkins. My charge card was billed IMMEDIATELY. It is June 2. 2008, and after numerous phone calls, the plant is still not here. Each time I was told it was going to shipping, and was even given a date that it should arrive. That was three days ago. The links to find out delivery do not work. Watch what you order on the web site! I made a 3 calls today, going as high as the president who was not available. Surprised? At any rate, it's interesting that they can charge and get money before it is even shipped. Think they are using my money. OH, I WAS TOLD THE COMPANY WAS SOLD....IN TRANSITION, YOU KNOW. Jackson Perkins just lost another customer. Neutral Zuzu (33 reviews) On May 29, 2008, Zuzu Sebastopol, CA (Zone 9a) wrote: I ordered some sale roses on 5/1 by telephone and was given a delivery date of 5/19. When nothing had arrived by 5/22, I tried to check the order status on the Website and learned they had no records of orders placed prior to 5/20. I called the customer service number and was told the records of earlier orders might show up in a week or two. Yesterday I checked again and learned my order had been cancelled. Why? Who knows? I never cancelled it. I tried to re-order, but I wanted to pay with a J&P gift card, and they have no records of the gift cards issued by the previous owners. Is this a joke? Who does business this way, without any advance planning whatsoever? The rest of us have known for months and months that J&P would be changing hands, so why are the new owners acting as though they won J&P in a poker game last weekend? On June 11th, 2008, Zuzu added the following: The change of ownership occurred more than three weeks ago, but they still have no record of gift cards issued prior to May 20th. That, however, is not the main reason I'm adding more remarks to this negative review. Three of the four J&P test panel roses I ordered this year are in full bloom today, and all three are the exact same rose. I was promised four new and different hybrid teas for the price of the test panel membership fee, not three or perhaps even four identical roses. On June 29th, 2008, Zuzu changed the rating from negative to neutral and added the following: My problems with J&P appear to have been solved. I\'ve been promised a merchandise credit for the price of the test-panel roses, and the balance on my gift card has been re-entered into the system. In response, I\'ll change my rating to neutral. It was too much of a hassle to warrant a positive rating, but it appears that the chaos of the change of ownership finally is subsiding. Negative tazzy99 (1 review) On May 29, 2008, tazzy99 Shelbyville, KY wrote: This is the worst online ordering experience I've ever had. The customer service department is completely worthless and I cannot find out where my delayed order even is or when it might be delivered. I ordered 29 rose bushes and 3 rose trees on May 11. I ordered online. The website promised delivery in 7 business days. That would be May 21. When I looked at the status of my online order about a week after ordering, it showed delivery for May 28. That wasn't what I was promised, so I emailed customer service. Three days later, they finally responded, and said that they were in the process of being sold and that the sale would become official on May 20 and that I should call back on that date and they'd have info on my order. That until then, they couldn't access any order histories. On May 20, I called customer service. The woman who answered said that they had no access to computer files and that they couldn't tell me anything about my order and to call back in a "couple of days." I emailed the company that same day, expressing my frustration, and didn't hear back. I called them on May 22, two days later, and asked about my order. They still had no record of my order and no one could give me any information. I emailed customer service again. Finally, four days later, on May 26, and six days since my other, unanswered email, they emailed me back. They said that, as I had been told (which wasn't what I was told) that they wouldn't be mailing anything until May 20. And that I'd get my order shortly and that the delay was because they'd been sold and they were busy processing orders. That didn't answer any of the questions in my email, so I responded and told them to cancel my order. I haven't heard back from them and I have no idea whether my order is cancelled or not. It's already too late to plant bareroot roses in my area, so I have no interest in this order. It's extremely frustrating, because I spent several days preparing a large rose bed for the roses before they were to be delivered and I didn't buy any roses at local stores, planning on planting the ones I ordered. Now the local stores are sold out of the potted roses I wanted and it's too late for me to plant bare root or potted roses in my area. I cannot believe that the customer service dept was so completely ineffective and worthless. They used the "we were sold" argument way too many times. I looked up the details on the sale and the company was sold last year in April with the final transition to take place this year. That gave them 12 months to plan for a seamless merger. But instead, they did anything but a seamless merger. They dropped the ball and lost orders and hired rude customer service reps who can't answer simple questions. I will NEVER order from Jackson & Perkins again. Negative jceyler (1 review) On May 28, 2008, jceyler Anna, OH wrote: I have purchased roses from Jackson Perkins for about 15 years with good results. If the items didn't grow they always replaced them. Not any more. I placed an Internet order with Jackson Perkins on Sept. 13, 2007 from their fall catalog. The order included a daylily romulus, Crackling Fire Miniature rose, Lavender loddon Anna, set of 3, Delphinium Blushing Brides, set of 3, . None of the above items grew this spring. When I called their customer service number, May 28th, I was told that their guarantee was only for 60 days. So late last Nov. I was to go out and dig through the snow and uncover them to see if these items were growing. Get real! So at the very least don't order from Jackson & Perkins fall catalog. Positive chicochi3 (16 reviews) On May 28, 2008, chicochi3 Fayetteville, AR (Zone 6b) wrote: Ordered roses online from their sale in April. I received email confirming my order, giving me a shipping date. Roses came when promised, in excellent condition. This is an excellent company. Positive mrs_colla (22 reviews) On May 26, 2008, mrs_colla Marin, CA (Zone 9b) wrote: I ordered roses from the sale about 3 weeks ago. The website kept throwing me for a loop, very annoying. Next they didn't send me an email confirmation of my order because the website said my email address is not working. ( This is not true!) When I tried to sign back in, the website didn't recognize my name and password. I emailed them via DG, no reply. I called and they said to sign up again. I did, but my order history cannot be retrieved, " pardon our dust". I have called 3 times so far, and every time the lady is nice, but she knows nothing. The answer is always "your roses are on the packing floor, ready to be shipped." When they will ship they don't know, who the carrier is they don't know, and a shipping confirmation number is impossible. They don't even know where my roses are; obviously they have roses in warehouses in Texas and California. These roses are bareroot, and for them to be sitting in a box for this long without cooling doesn't seem to be a good sign. It is also getting REALLY late in the season to plant bareroot roses, so I am afraid I am wasting my money here. It was a sales special, but none the less I had high hopes. On June 3rd, 2008, mrs_colla changed the rating from negative to neutral and added the following: My plants got here today, finally, and they look good. Some roses have 3 canes, some 4. There are feeder roots and big roots. They are decently pruned, no black spots anywhere. The left hand doesn't know what the right hand does in their customer services, but in the end the plants count, and I am happy to rate up from negative to neutral. On June 10th, 2008, mrs_colla changed the rating from neutral to positive and added the following: Going up to positive due to a surprise I got today. Fedex brought me 3 roses from JP, and since I didn\'t order them, I went for the invoice immediately. Surprise; they were free! I have had some problems before I got my roses here, but this present makes up for the inconvenience! The free roses are \"Mister Lincoln\", \"Memorial Day\" and \"Tahitian Sunset\" Thank you JP!! Positive cactuspatch (1 review) On May 23, 2008, cactuspatch La Luz/Alamogordo, NM (Zone 8a) wrote: I have ordered roses from J&P for the past 20 years. During that time I have moved into several new homes and bought most of my roses from them. I have always gotten great bare root roses, shipped when stated and the roses have always done great in my area--roses love NM! This year I ordered and received as expected, but one died. This was a first for me, I emailed their customer service and they emailed within 24 hours that a replacement was being sent. It arrived when they said and is now blooming. I have recommended them to numerous friends and relatives and they have always told me positive things about the roses they received. Negative RainCityMomma (1 review) On May 21, 2008, RainCityMomma Seattle, WA wrote: My husband ordered various plants on March 8th for me for our anniversary. As of May 21, one of the items still has not shown. We were never alerted that the item was on back order - just given the run-around over the course of several phone calls. Various excuses include: "It hasn't shipped yet." "It will ship the last week of April or the first week of May." "We are having trouble with one of our suppliers". At that point I asked my husband to cancel the order. So he tried and they said "We are in the process of being sold, call back on Tuesday when the new system is up." So on Tuesday, he reached a new customer service department that didn't know what they were doing, and when they finally talked to someone in the know, alerted us that the order appeared to be canceled. But of course, we have not been refunded the money to our credit card. In fact there appeared to be an outstanding balace of a few pennies. Absurd!!! You can bet that I will NOT be using Jackson Perkins again, and if our money is not returned promptly, I will be filing a complaint with the BBB. On June 24th, 2008, RainCityMomma added the following: We have had subsequent phone calls met with lies. I ended up filing a complaint with the Better Business Bureau. I strongly urge others who have had similar problems to do the same. It only took a few minutes and might provide a little pressure for them to stop their grand-scale organized theft and deception. Positive Kassia (12 reviews) On May 19, 2008, Kassia Framingham, MA (Zone 6a) wrote: well, I ordered several roses from them last year! and this year too... Rose trees - 3 are dying. but I live in MA, and wintered them in my garage.. until March they were all doing great, but once they went outside not all are doing great... but, 1 Outrageous, Scentsational and 1 Lady of Guadalupe is doing well! I have called to ask for a replacement and they were very nice... so for me so far it has been a great experience! The new owners take charge today...well, I hope for the best...what a loss if not... Positive Terry (103 reviews) On May 15, 2008, Terry Murfreesboro, TN (Zone 7a) wrote: I ordered six roses from J&P this spring; it was the first time in several years I had ordered from them. I ran into a hitch trying to order via their website, but a toll-free call to their customer service was handled by a very professional and polite representative who finished the transaction quickly and easily. Everything was shipped promptly and arrived in good condition. Negative Gavinsmomma (1 review) On May 12, 2008, Gavinsmomma Jacksonville, IL wrote: This was THE absolute worst online business experience for me, EVER. I ordered product on April 24th, in hopes that it would be delivered before May 11th, in time for Mother's Day. They said it would be delivered BY May 12th, via UPS, and I decided to settle for the day after Mother's Day. Well, today is May 11th and my mother STILL has not received her Mother's Day gift. When I called customer service, I was told there was nothing they could do and that they couldn't even track my order due to being bought out and being in the middle of transition, AS IF THAT'S MY PROBLEM. They could not give me a tracking number, a date it was shipped, NOTHING, and even informed me that they don't ship via UPS, the new company ships via FedEx (contradictory to their confirmation e-mail). When I asked for a refund, they said they couldn't give me a refund until they got proof of delivery. If you don't even know if it was shipped, how do you know it will ever be delivered?! Does this mean I paid them for NOTHING?! This is an absolutely pathetic excuse for a business, extremely mismanaged and unorganized. In fact, they refused to even look in their shipping log (for UPS or FedEx) to get a tracking number or see when it was shipped. The excuse? They just have too many shipments to try to look it up that way. Way to take care of your customers. Also, I've read some of the other reviews (wish I had read them BEFORE ordering) and it amazes me that they're STILL using the "in transition" excuse. How long does it take to get your business in order to the point that you can at least track shipments? Shameful. Negative dirthound (7 reviews) On May 7, 2008, dirthound Cohocton, NY wrote: Ordered from J & P with knowledge of Wayside Gardens kinship.Received 3 beautiful Jap Maples ,packed so well nothing could move in shipment.Received a number of items ,small /pricey. Others unexpectedly large for price. Had problems with 3 items,called customer service, quickly resolved . Still waiting for several B O ,will report later on them.Excellent packing , plants and Fed-X service On May 26th, 2008, dirthound changed the rating from positive to neutral and added the following: Update on remainder of order while waiting for J&P to regroup with new owners and computer system.Have never received last 2 items on order,echinacea and candy lilly.E-mailed ,reply was order is filled, was there another order I was referring to?Have all paper trail from start to now.Am about to give up. Not worth the effort. Last and final order with them or affiliates. On May 29th, 2008, dirthound changed the rating from neutral to negative and added the following: Seems that after 5/20/08 J&P has lost computer orders and ability to e-mail back about orders.My order is still not complete,either by credit or product. Everything seemed OK till above date then ???????Changing rating to Negative, will never,never order again or from any affiliates. Negative buck111 (1 review) On May 1, 2008, buck111 Bridgewater, MA wrote: Do not order from Jackson and Perkins their customer service is horrible. I ordered six rose bushes on 3/20/08 and much to my surprise my credit card was charged prior to the order being shipped. Since Wayside Gardens purchased them I guess that this is now their sop. It appears that Jackson Perkins is falling into the same corporate madate as Wayside Garden with a high negative rating. I was contacted by Jackson Perkins and placed an order on 3/20/08 and requested that the shipment arrive by a specific carrier. The representative stated no problems. Much to my surprise it arrived by another carrier. I contacted Jackson Perkins to inform them of the error and was informed that they gurantee the plants but not the carrier. I asked to speak to a supervisor to request that the rest of the order be shipped differently. I was informed that this request would not be honored. I then instructed the supervisor to cancell the order and credit my credit card. I was informed that they fulfilled their contract obligation in shipping the plants and if the plants are not dead then there would be no credit. I informed the supervisor that I would refuse the rest of the order and once again was informed that they fulfilled their obligation and no credit would be issued. I informed the person that I would need to fill a dispute resloution with the credit card company and asked her if she understood the concept of customer service. The supervisor stated that she would sent this concern to the executive concern dept. but that it would take 3 to 5 days to get a response. Jackson and Perkins has no concept of service recovery. I order 6 rose bushes last year and two died . I did not even tried to recover the bushes, I order roses from Chamblee Rose Co this year also and the roses arrived in wonderful condition. Positive tgjones (4 reviews) On May 1, 2008, tgjones Farmington, UT wrote: I ordered from Jackson and Perkins some Coreopsis and a Butterfly bush. They arrived at different times, but were all healthy. After planting the butterfly bush, it simply did not make it. I called customer service and they were very friendly and did not question me regarding planting methods or weather etc... They simply indicated they would replace the butterfly bush. I have to say that is great service. Although I did take care in planting and the plant simply died, you would think a nursery would be concerned with what I did wrong. They did not but understood that plants sometime die as they are planted after being delivered. I received the new plant two days ago and it seems to be doing well where I planted it. Jackson and Perkins has always been very good to me and they have always sent good healthy plants. Positive ReillyPal (1 review) On May 1, 2008, ReillyPal Douglassville, PA wrote: I have placed orders with Jackson & Perkins in the past with absolutely no difficulty. This year has been a nightmare. I placed one order on Jan. 3 and a second order on Jan.13. This has been my practice in the past. I thought it would guarantee product availability and timely product shipment. The Euphorbia Bonfire never shipped. It was "out of stock" according to customer service. The other perennials that I ordered arrived at varying times. Please keep in my that my credit card was charged on March 6 and March 8 respectively for both orders. The roses still have not arrived. (Credit card charged on Mar. 8) One CS told me that they ran out of shipping boxes. Another told me the long "transition of companies" story as told by bjunesmith. According to my order history at their website, I should receive them on May 6. Of course, there are no tracking numbers for the order. Suffice it to say that I have placed my last order with this company. On May 5th, 2008, ReillyPal changed the rating from negative to positive and added the following: I need to add that I received a letter of apology from J&P today. According to the letter, there was \"a system error in transmission of the order to their shipping facility\". We received an extra rose (Mr. Lincoln) and a $25. gift card to be used on our next order. I do appreciate the fact that they made an effort for customer satisfaction. Negative bwitterholt (1 review) On April 30, 2008, bwitterholt West Chester, PA wrote: I received a letter stating that a christmas wreath I ordered as a christmas present back in early Dec.had never been sent . This was very upsetting. My sister in law lives in california who I see once a year and I am just finding out that she never received her gift four months later. I will never order from this company again!!!!!!!. Negative bjunesmith (1 review) On April 30, 2008, bjunesmith Victorville, CA wrote: I ordered 2 bare root roses from Jackson Perkins on 03/13/2008. The roses were to be delivered by 3/31/2008. It is now 4/30/2008 and I still have not received the roses. They made no attempt to contact me. I emailed them twice and phones them once. They responded to the first email and said the plants had been shipped. A week later I still had not received the roses, so I phoned them. I was told the roses had not been shipped as state in their email. I was also told the company was in the process of being bought by private investors and orders had been delayed because of the sale. The representative said the roses would be shipped the next week. Two weeks later I still have not received the roses. I sent them another email. They responded with the new owner info again and said nothing about when the roses would be shipped. In the meantime, I am receiving numerous emails and brochures in the mail to purchase more of their roses. If the company cannot meet their current obligations, they should not be trying to generate more orders. This is not a positive sign of the way the Jackson and Perkins Company will be run in the future. I also live in California. It is a little late here to be planting bare root roses, if and when I do receive them. I will not order from them again. Negative grampapa (7 reviews) On April 6, 2008, grampapa Wheatfield, NY (Zone 6a) wrote: I ordered 3 'Mother's Rose' for spring planting in 2007. They arrived 3 weeks earlier than requested. I called to complain and was told they would be fine as long as the roots were kept moist and they were kept in a cool place, which I did. I was skeptical, as they had already broken dormancy. When they were planted they were very slow to recover. Just past the guarantee period, one of them finally died, although it was planted right next to the others and received the same care. Out of 70+ roses that I planted last spring this is the only one that died. Their planted are very expensive and I won't be ordering from them again.

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