Posted on March 9, 2013, updated January 12, 2014
Posted on October 21, 2012, updated March 9, 2013
After a lot of browsing and debate about which roses to order, I decided to go ahead and order 1 westerland climbing rose and 1 don juan climbing rose from JP. I placed my order on the 2nd of september, knowing that they would not ship until after the 17th which was the "proper planting time" for my zone. I appreciated that they sent an email saying my order had shipped. I received my plants on the 27th of september. I was impressed by the packaging, both roses were very secure and undamaged by the shipping process. The don juan was almost double the size of the westerland, but both had good roots and a decent amount of foliage on them. I followed the directions that were included to plant them and now a little more than 3 weeks later both roses are doing great! The westerland actually has more new growth than the don juan! Very pleased with my purchase and hope to order more in the future!! On March 9th, 2013, jessflowergirl changed the rating from positive to neutral and added the following:
I placed another order from JP on January 1st, 2013 as I was given a gift certificate I wanted to use. I ordered 6 roses of various types. According to their shipping schedule, bareroot roses starting shipping out Jan 11. I had one potted rose, and the website said the shipping schedule began Jan 23. I continued to check the order status twice a week as these dates came and went and the anticipated date on the order status page kept being pushed back. Finally at the end of February I called to find out what was going on. My Disneyland rose was on backorder, and it was holding up the rest of my order. The customer service rep was very nice and offered to send the rest of the order out, but that they were anticipating getting the disney rose within the next two weeks. I told her I would wait since I had waited all this time anyways and I would call back later if needed. I finally got impatient a week later as my anticipated ship date got to the second week of march, and called again. Again the customer service rep was very nice, had no problem sending out the rest of the order, and even fixed a problem with the website not taking a gift certificate I had. I received 5 of the 6 roses yesterday and I could not be more pleased with the size and condition of the bareroot roses. The 2 reasons I am making this review neutral is for: 1. website didn't post gift certifcate, good thing I caught it or I would had quite the hit on my bank account; 2. No notice of backorder on rose, would have been nice to receive an email or something saying, hey we don't have enough of this one rose, do you want us to send out the rest? That being said, I am impressed with my roses, and my experiance with customer service was great. If my roses grow as I anticipate them to, I will change the rating to positive.
Also, update on my don juan and westerland from the fall, my don juan has really kicked it into gear, great growth starting the season. The westerland has leaved, but not growth yet. I am hopeful!On January 12th, 2014, jessflowergirl added the following:
Feel the need to update. It seems like it is hit or miss with J&P. The roses I received that were bareroot did well, nice and strong for their first year in my yard. The climbers and young potted roses have struggled. My step-mother bought me 5 young roses which were delivered in October. They were all small and potted, and looked pretty frail, not nice and sturdy like the bareroot roses. The good news is I have not lost a single J&P rose yet! The climbers have struggled with blackspot. The other potted roses will just take more time to be established. If you can get your J&P rose bareroot, I would recommend it. Otherwise be ready to baby them for a few years.
Posted on June 11, 2013, updated January 7, 2014
Posted on May 6, 2013, updated June 10, 2013
Posted on April 3, 2013, updated May 6, 2013
Posted on March 27, 2013, updated April 3, 2013
Posted on March 17, 2013, updated March 27, 2013
Posted on February 4, 2013, updated March 17, 2013
Posted on January 29, 2013, updated February 4, 2013
I'm not regret or very happy. Thanks for all the truth and honest feedbacks, but I'm kind of person who believe if I see it. Now what I saw... it is SMALL :( low grade bare root roses that you purchase from Lowe's and Home Depot will be laugh-out-loud, because new J&P roses are super small (I saw one comment said "world smallest roses ever") CORRECT! They mentioned that their roses are one year old bare roots but prices are not so cheap. I even confused with larger own root roses or low grade canadian bare roots, don't expect fat plump grated union on them. Just few sticks pop up over root stock. Overall very small BABY bare root roses. I love J&P roses bread by Zary and Warriner, so add them as collection. Hope I get luck in this purchase and pray for my bare root roses are leaves out and bloom. GOD help me!!! However I do like the shipping, first bare root roses order arrived in this season except local purchased. Good enough communication, roses are properly labeled, packaged, moisten and I like the roots better than canes. On February 4th, 2013, bluebuster77 changed the rating from neutral to negative and added the following:
Found dead canes with brown center from one good looking rose they shipped. Center was mushy and can squeeze between two fingers. Prune and removed those canes, smallest bare roots bacame XXXS bare roots. Never again!On March 17th, 2013, bluebuster77 added the following:
Growths are slowly and weakly. I don't think those bare roots are top quality at all. I rather loose my money for what I purchsed rather than complaint and getting store credit to buy again next year, never ending drama. They don't afraid to loose good customer by just doing one time deal, so why not remove this bad company from my supplier list.On March 27th, 2013, bluebuster77 added the following:
Do not order from them. Really! bare roots are still in same condtion with unmature leaves showing crisp and dried. Spent alot of effort o caring their small tiny bare roots while others are lush and ready to bloom. Super disappointed, if you order from them you will have same feeling as I described. On April 3rd, 2013, bluebuster77 added the following:
All three J&P roses are surely die with brown canes, only 10% green color on entire bare root while others bushes are ready to bloom. Big No No!On May 6th, 2013, bluebuster77 added the following:
People willing to buy from them again and again, this company will love to accept your donation. Other gardeners, I advice you that DON'T TRY buying from this company, so let this company bankrupt agan and leave from this business. They ignore all report and complaint regarding of their dead roses. How can I tell this company is professional?On June 10th, 2013, bluebuster77 added the following:
Hmm I will never gave up my extended negative feedback to this lier. No response my email regarding of their useless low quality die roses. I knew there is no guarantee on refund anyway. I will keep sending this hate message to all gardeners to avoid this company. No regret!On January 7th, 2014, bluebuster77 added the following:
Don't even think about to purchase any plants or garden supply from this NEW J&P. You will receive partially dead plants and prepare funeral for you lovely plants and roses. Do not confused with beautiful advertisement with huge colorful roses, your dream will be over short period of time. Rather support local nursery and purchase from trusted gardens. I don't want you to loose your money!
zebhead47 Bermuda Run, NC (1 review) December 23, 2013
Sell plants they don't have then mislead customers regarding order. Order Christmas Cactus on 12/5 as Christmas present. After a week of no indication order had shipped was told they were "sold out" but would have more the next day and it would ship then. On 12/17 get email along with tracking number that plant had shipped on 12/16, but when you checked tracking status indicated it was ready to ship but was never picked up. On 12/20 I checked again and was told the plant would be delivered on 12/22. On 12/22 checked again and was told plant should have arrived on 12/18, but it was lost in transit and they didn't have anymore. Either J&P has no clue what they are doing or they intentionally mislead customers...stupid or dishonest, you pick.
I purchased two bareroot Scentimental Roses from JP on May 2013. I don't understand all the negative reviews that people are giving them. I am very satisfied with my purchase. I received them in a timely manner, carefully packaged with good planting instructions.
I counted a total of 10 HEALTHY canes on each plant. They already had about 7-15 buds growing from the canes.
I planted them on 5-18-13 and by 5-25-13 are already full of leaves with even more buds popping out (counted atleast 21 buds on each plant).
Please don't give up on JP! I think they have fixed some of their problems and the roses are GOOD, STRONG, and HEALTHY growers.
I will try to keep you updated on the progress of my Scentimental Roses.
littleguy2 Oakbrook Terrace United States (3 reviews) May 15, 2013
Ordered 5 roses for just under $100. Being on their Rose testing board many years ago i expected top quality roses. 3 bushes were of acceptable quality and two looked like 1 year old plant for which I still paid premium precises. One bush showed no signs of life. I called customer service and the lady said "go out and scratch the stem to see if its green." Having a greenhouse for the past 40 years I think I know when a plant is dead. OK so I go out and scratch the bark and surprise surprise it's brown. Call back and get a different lady on the phone. "well Honey we don't have any more of that rose in stock but I'll send you a potted rose that is similar." After waiting for about two weeks I called again and the person who answered said there was no record of my calls and no replacement was sent out. OK what do you have left? She said she would send a replacement. Got it today and it's a 1 to 1/12 year old plant. If you are going to sell poor quality plants at least let the customer know and charge less. From now on I"ll pick better roses bushes from a big box or grocery store.
roselover1 Citrus Heights, CA (1 review) April 27, 2013
I have bought from Jackson and Perkins since the 1980's. I had always received top quality. I should have read the reviews first. I was speechless when I received my roses and lilacs. I cannot tell you what might live at this point. I spent about $170. First of all I paid about $30 in shipping and it took about two weeks to get my order. When I called Jackson and Perkins, they could have cared less. Do not under any circumstances buy from this company. The days of getting good roses from them is over. I ordered the rest of my roses from Heirloom and when you compare the two side by side, there is no comparison.
I have ordered from Jackson and Perkins for over 20 years!
I had over 150 rose bushes at my old house... ALL FROM J&P.
I watch the PH of the soil/use Organic Material/Epsom Salts/Dead Fish....
SINCE THE COMPANY MOVED TO SC THE QUALITY HAS BEEN HORRIBLE!
FOUR YEARS AGO BOUGHT $300 ROSES FROM J&P... ALL DIED!!!!
This YEAR, I ORDERED $400 OF ROSES (22 BUSHES) FROM J&P
AND 30 BUSHES from WALMART ($5 EACH!)
Alternately PLANTED them J&P NEXT WALMART...
ALL THE J&P ROSES DIED!!
HAD TO DIG THE UP AND REPLACE WITH WALMART ROSES!
$700 of DEAD JACKSON PERKINS ROSES
$300 of WALMART ROSES....60 BUSHES... ALL ALIVE!!!!
I had ordered from Jackson and Perkins years before, and was always happy. I read the reviews on this site and was a bit nervous, but they had the varieties I wanted. so I ordered one bare root rose (Tuscan Sun) and a groundcover rose, Yellow Ribbons.
The ordering process was easy, the plants were shipped ontime, and when I got them, they look amazing. The Tuscan Sun is hale and hearty, with 5 good thick canes, already budded out, and long, strong, well developed roots. The groundcover rose is fully leafed out, looks nice and healthy. Both were packaged extremely well, so that the roots were moist on the bare root and the leaves well protected on the Yellow Ribbons. Could not be more pleased. Will buy again, and again.
grasseschi Tulare, CA (Zone 9a) (1 review) April 3, 2013
Just recieved 5 roses and 1 hydrangea. The quality of the roses was abysmal. Small, damaged, poorly packed. I have been buying J & P roses for years and had beautiful quality. I guess, now that J & P is part of the Wayside/Park family, the quality will never be the same.
I live in CA. Bareroot season is Jan & Feb. Roses just came yesterday, April 2. Should have been 4/1, April Fool's Day.
Posted on April 16, 2010, updated March 1, 2013
Posted on April 16, 2010, updated April 16, 2010
Posted on October 15, 2009, updated April 16, 2010
Posted on July 26, 2009, updated October 15, 2009
I have ordered most of my roses from Jackson Perkins(approx 20 are J&P). My last received order was in june 2009, i ordered bareroot Sombreuil and a wildfire. The plants came in a timely manner and they were wonderful specimens. They are blooming wonderfully. I did have a problem with Bishops Castle which was ordered in May. I gave J&P a call and they replaced it straight away. My lastest email to them was about my Lady Bird J, which had died, they didnot have a bareroot LBJ to replace it, so they sent me merchandise credit for the replacement. I have just ordered 4 more container roses from them, since the others i ordered last season is doing so well, I will let you know how this order goes. But so far I have gotten nothing short of great customer service and wonderful roses from J&P,and will continue to use them for my garden needs.
lansdale,PAOn October 15th, 2009, monniemon added the following:
My Janet hybrid tea rose and the Lady Bird Johnson rose died, they were my purchase in April 2009. I contacted J&P, I was told the bareroots were not available, i would get the credit. The credit never came, so I contacted them again, and they sent me the potted Lady Bird J (which cost more), and sent a slip stating shipment of the Janet Hybrid Tea in April. update on the last potted plant order, The Heirloom rose was damanged shipping the others were perfect. I called, and they replaced the Heirloom immediately. J&P has 4stars for me. They have been professional and as their roses have grown wonderfully for me. Aprox. 50% of my garden is J&P roses and I have over 68. Sometimes it is not J&P fault roses die or donot grow, things happen, Grubbs attackes, or other problems, so roses donot do well in certain zones. I have some roses sent a lot smaller than others but they are still healthly..
monniemonOn April 16th, 2010, monniemon added the following:
update on the Janet Hybrid Tea Rose that was not available Oct/2009. J&P did exactly as they said they would, the ending of March 2010 a replacement Janet arrived at my door. The plant was wonderful, very large, approx. 6 canes, an excellent bareroot. I ground it, and it has taken off wonderfully. With all the negative comments J&P is getting i figured they would have forgotten about my replacement plant, but they didnot.
I think it is unfortunate that this company has had to go into bankruptcy,they have always been professional with me and have always sent me grade A roses, these roses have thrived in my garden. I have ordered from many good garden nurseries and i still come back to J&P and shall continue as long as there is a company. MY HATS OFF TO THEM!!!!
monniemonOn April 16th, 2010, monniemon added the following:
correction there were not 6 canes on my Janet Hybrid Tea, Janet has 9 canes on it, thats outstanding!!!On March 1st, 2013, monniemon changed the rating from positive to negative and added the following:
august of 2010 i ordered a Welcome Home Hybrid tea from J&P, they said it would be shipped late september, it never arrived, i email them, they said it had to be postponed and i would receive it the next spring (2011), well, spring came and went, i emailed, they gave the same excuse and said you will have it by the summer(potted plant), i was fine with that. Summer passed by, i emailed, no answer, i called, they gave the same excuse and said by fall, needless to say, fall came and went, when i emailed, again EXCUSES, i cancelled the rose, i got no apologies, no offer of a replace for free, nothing, i know the company changed hands, i guess the new owners care nothing for their customers. i have since stopped all orders to J&P, it was a great company, now it has turned bad
kdewey6804 Pittsburgh United States (1 review) November 18, 2012
I reviewed a product on Jackson & Perkins and gave it a negative review for quality and expediency. I posted it 3 times and it never showed up so I called customer support. I gave then all of the information re: my contact info and they said technical support would contact me. They never did. I called them twice. I posted the review again -this time twice. It again never showed up. So I would not trust anything on the site in terms of reviews and never order anything I needed in some short period of time.
mekb2012 Kerrville, TX (1 review) October 24, 2012
Jackson & Perkins’s guarantee is essentially useless. I purchased two roses that came from backorder late in the May. Neither survived the hot TX summer and when I inquired about replacements, I was told that I missed the guarantee deadline of August 31st. I have no idea how I was supposed to know that deadline but at that time, the roses were still barely surviving so they wouldn’t have honored their guarantee anyway. I believe that the J&P guarantee is set up to be virtually worthless because there is a very small window dividing the time between when you can determine if the rose is, in fact, thriving and when it is clear that it is not. I believe that their guarantee is deliberately structured to limit replacements in spite of the big banner on their site that says”. Your Satisfaction is Always Guaranteed”. It is quite the opposite.
dumbobaby Barnhill, OH (2 reviews) October 23, 2012
I have ordered a total of 9 rose bushes (in 2 separate orders) from J&P. All but one has arrived. All arrived in pots, packed very well. (Which was a good thing, as the shipping company beat the heck out of one of the boxes...yet there was no damage to the plants). Plant sizes were much better than I anticipated & even had blooms on them upon arrival.
On the occasions I contacted customer support via email they responded within 24-48 hours with acceptable answers. They even called me on the phone when they started processing my order as there was an issue with my credit card. When returning their call, they were helpful & pleasant. My only "complaint" was that I had to contact them to find out status of orders & updates rather than them initiating the contact.
I found this site after I'd bought all my plants this year & was surprised at the negative feedback. Perhaps they've changed the way they do some things after having problems....whatever it is, I'm completely happy with J&P.
Spring will prove the true test of these roses of course but at this point I'm incredibly satisfied with what I've purchased & will highly likely buy from them again.
SideTrack Marietta, GA (1 review) October 16, 2012
My experience with Jackson and Perkins, has been a very positive one. I placed my order online, earlier in the spring for a duo miniature rose pot which has a combination of white and pink mini-roses in one pot, 3 hybrid tea's, Ebb Tide, Radiant Perfume, Flawless Salmon and a Sunshine Dwarf Blueberry bush. At that time, there was also an offer which included 10 Stella de Oro Daylilies, free with my order. I like anything free!
My order was not placed early enough for part of the shipment to be shipped at that time, but I was notified that I would receive my roses, blueberry bush and daylily bulbs in the fall. Since we were already having such high temperatures in my area at that time, it suited me just fine.
My mini-rose pot arrived promptly and they were packed very well. Padded and wrapped, so that the plants wouldn't get broken in shipment, and they didn't. So far, I was pleased with the service and my plants. They are a lovely addition to my back deck, and after several months of endless mini-blooms, I can happily say my mini-roses are thriving and I have enjoyed them all summer long.
My husband and I usually take a fall trip to enjoy the changing leaves, and knowing I should be receiving my fall shipment of roses, and blueberry bush, I decided to call Jackson and Perkins to see if they could tell me when I might receive my order. I spoke with a very nice young lady, and I'm sorry I didn't get her name because she was very pleasant to speak with, who advised me that my order was already on its way! Awesome! My main concern was that they would arrive while we were away and die on my porch!
The very next day my plants arrived! My 3 hybrid tea's, blueberry bush and my free daylily bulbs! Although I was a little surprised at the size of my roses, because the "old" Jackson and Perkins would always ship bare root and their plants looked to be quite a bit more mature, the roses I received looked healthy, arrived in excellent shape, packed moist and protected, as well was the blueberry bush.
When I checked my roses before planting them, they all had healthy roots growing throughout the pot and had new growth on the stems. The leaves were green and healthy, the stems in good shape and not broken. I gave them a couple of days to recoup from shipment and then planted them in my own soil mix that my Dad taught me to use. Today, after several weeks, my roses look healthy and have lots of new growth on them. They are doing great! My blueberry bush has new growth, and the daylilies are planted, but I suppose I won't see them until spring!
My order is complete and I'm happy with the plants and the service that I received.
I'm sorry we lost the "old" Jackson and Perkins. My Dad was an avid rose grower into his late 70's, and gave me the last Jackson and Perkins order he ever placed with them many, many years ago, which is how I became a rose lover myself. I still have a few of those roses growing today. They were test roses and unfortunately, I don't know their names. But over the years I've ordered from Jackson and Perkins, and always had great success with their product. Today, I can say that I don't have any complaints with the plants I received or the person I spoke with. My order was filled promptly and efficiently and I was spoken to with respect.
If I knew how to include a photo with this review, I would gladly show you the new additions to my rose collection.
This may have been a good company at one time but now it is terrible, awful.
I ordered flowers for my elderly aunts birthday and did not receive feedback of any kind.
When I called for help the customer service could not have been worse. Did not or could not tell me if or when the flowers would be shipped. Acted as though I was interrupting their time.
They never arrived on my aunts birthday. She called me about a week after her day and asked if I had sent flowers because there was no card or any type if sender information.
I would avoid this company like the plague.
Negative to the maximum degree.
tsaviano Hicksville, NY (1 review) September 8, 2012
Jackson and Perkins may sell nice products but pray you don’t have a problem. Their rose guarantee is only about a month or two and not enough time to see much growth from dormancy. I spent over $100 on 5 roses and when they arrived were just twigs as described. I followed all instructions to the t. There was no neglect here. I called today since the growing season is at its end to inform Jackson
and Perkins that 3 of my roses never bloomed or took off. The other two which were in a row with the other took off nicely. Their reply was that I had to inform them by June 30th. The roses didn’t even touch soil till mid-april and escaped dormancy around mid to end of May. certainly not enough time to bloom. Home depot and nurseries guarantee their perrenial products for a year. I called today. Within the same growing season and the call center rep was nasty and unhelpful. I will never buy from here again and will pass on the word to others. If you want something unique with a guarantee go to your local nursery. They will treat you with respect.
Jackson & Perkins owes me $18.95, for 4 months +, for a dead rose bush they sent me. I have called them 14 times demanding a refund,,,,they always promise me that is "in the works". I've asked to talk to supervisors but they are never available and never return my calls. Although I've been a long time customer of theirs, I wouldn't order a dandelion from them and have told all of my friends about the way I have been treated.
SPesotski Brookhaven, PA (1 review) August 7, 2012
I'm so sad to report that our recent experience has been negative after years of satisfaction. Last fall we ordered a group of sale roses and after several weeks received a letter saying the roses did not meet their standards and our order would be filled in the spring. When no spring order arrived, I called and spoke to a very nice lady who was sorry to tell me that our order had been cancelled. We still receive catalogs of beautiful roses, but won't be ordering from them any more.
I am very disappointed in Jackson and Perkins. I ordered 2 roses this spring (in early May). They arrived fairly promptly and I planted them according to the directions within a couple of days. It's been about 7 weeks and nothing's happened - no leaves. I sent a message to the company the end of last week and their answer was "sorry, your guarantee is over". According to their website, we are supposed to notify them by June 30 if there are problems - I notified them on July 7. Ok, I was 7 days late, but give me a break. I expected a whole lot more from them. I won't be ordering from them anymore.
Posted on June 27, 2012, updated July 8, 2012
Posted on February 25, 2012, updated June 27, 2012
Ordered roses last summer for fall planting. Order never came. Emailed company with order number, they responded after my 3rd email about 3 months later. The roses I had ordered were not available. Sure would have been nice to have been told this in the fall, I could have gone elsewhere.On June 27th, 2012, Citro changed the rating from negative to positive and added the following:
I thought I'd give J&P another go after seeing their end of season sale. The bareroot roses had wonderfully developed root system and thick stems. My only problem was the packer put the plastic wrap at the bottom of the box, not around the roots to keep them moist. I soaked them and planted the next day. I lost 2 out of 6. I wrote the company and was issued a refund and they sent a nice email.
I'm rooting (no pun intended!) for J&P, they have always had such wonderful and reasonably priced roses. I will order more this fall.On July 8th, 2012, Citro changed the rating from positive to negative and added the following:
Still waiting for my refund and all emails to them have been returned as undeliverable. I was really hoping they were turning the company around, don't waste your money. Go to Edmunds roses instead. Such a shame.
I ordered several roses in the fall of 2011 , one for my daughter to plant as a memorial for loss of her mother . 2012 came and I kept checking status of the order - months passed and no updates on the order status . It was way up in the Spring , so decided to call and talk to a real person. I was told there had been a crop failure and would not be receiving the order . Well, why in heck was I not Notified ? Since No one has the courtesy to advise me on the order status , I asked to be removed from all mailings .. ...te
As Director of an Arboretum at a New York University, we always had high regard for Jackson & Perkins roses. I called to order two climbing roses listed on their website, gave the credit card information. And waited, and waited and when the roses didn't arrive, I called their customer service office to see when i could expect them- I was told "oh we don't have them". What would have happened if I didn't call. No roses (although listed on the website) No phone call to say sorry we don't have these. Then I was asked if I wanted to speak to a supervisor who would call me right back. Two days later. NO ROSES. NO CALL. As another reviewer said...SHAME ON YOU J&P... your affiliation with Park Seed has brought your company way down.. I would never purchase from you again. And i'll advise all of my gardening associates not to ever purchase from you, if they haven't already found out.
I placed several orders with this company in 2012. The last order which was for 2 rose bushes and 2 flower pots.
They arrived several weeks ago. I soaked and then planted the 2 bare root rose bushes...still no sign of life.
As for the pots...well the two are so stuck together that we have tried everything and it is impossible to get them apart. 3 times I have called J&P and after much ooh and ahhing I was assured they would order immediate replacments for me to be sent right out. NOTHING HAS ARRIVED.
Further e mails have not gotten a response.
This company has become a horror and I am a long time customer who will never buy there again.
jaimelemon St. Louis, MO (Zone 6a) (6 reviews) May 29, 2012
I ordered 2 bareroot roses that were very on sale (due to time of year, I'm assuming). Order was placed last Monday evening, they arrived on my doorstep Friday afternoon. They seemed to be packed securely, although with no pots to contend with it shouldn't have been very difficult. I will say that the wording of the website was peculiar, and I didn't know if I was ordering bareroot or not. I emailed to find out and never received a response. When I called to see when they would be shipping my plants out, the woman told me they were scheduled to be delivered the next day.
The moral of the story: I had a pleasant experience shopping with them. If you need assistance from them, DO NOT EMAIL, just pick up the phone and call them.
I hope they are able to pull through this customer service nightmare because they have always sold very high quality products and I would hate to see them go by the wayside.
Posted on May 22, 2012, updated May 24, 2012
Here's is my letter to them which I've NEVER heard back. Still haven't received the flowers...nor my refund. I will NEVER order from them again...and I WAS a long time and loyal customer.
Dear Jackson and Perkins Customer Service,
I’m not sure where to even begin. Overall, let’s just say my experience with your company over the past week has been more than disappointing.
I ordered flowers to be delivered to my mother in law and mother for Mother’s Day. Here are the issues I encountered since placing the order:
• It took me at least one hour to place the order with the customer service rep b/c you were upgrading to a new system. I had to recite my address, my recipients address, my billing information at least three different times.
• When I received my confirmation via email, the addresses were incorrect. I called to confirm that they did have the correct information and they did in fact have the correct information (supposedly).
• I was sent an order number via email. Your “order status” link on your confirmation email takes you to a page that says is disabled. Also, there is no order status link on your website. My order never showed up under “my account” either so there is no record of my order.
• You offered “Free 2 day express shipping” meaning my order should have been there by the Wednesday before Mother’s Day. I needed the order to be there no later than Friday and your CS agent assured me it would be there well before Friday.
• Not only did the orders not arrive by Friday, they didn’t even arrive before Mother’s Day!
• I called this morning (Monday) to cancel my order b/c at this point, I’m going to find another vendor who is more reliable to send mother’s day gifts to my mother’s AFTER mother’s day.
• You were unable to cancel my order b/c they were already in route to my recipients.
• The lady I talked to confirmed the shipping addresses for me and OF COURSE they were incorrect. One was going to my mom with the wrong name on the address. The other is shipping to me!!! I do not want these flowers they were not meant for me. But you are unable to cancel the order.
• At this point the ONLY thing I want to pay for are the flowers that are being sent to Northville, MI b/c they will arrive. I WILL NOT pay for shipping for either of these orders and I WILL NOT PAY for the flowers that are coming to me. I would be happy to return them but I WILL NOT pay for return shipping.
On May 24th, 2012, KeelysMom added the following:
May 24- Well they finally arrived to my mom today. Addressed to the wrong person and they flowers were DEAD. Good job J&P. I absolutely will NEVER use you again.
I ordered 5 roses from J&P on Dec. 1st, 2011. They were suppose to be delivered sometime in March. Around the 1st of April I was told that the plants they received were not up to their quality, so it would take more time, as they had rejected those that they had received. They thought it would take another couple of weeks, and I would have them. I called again mid April and was told that two of them would be delivered the day I called (and they were). But, one of the two was not one I ordered, instead a bare root rose that I didn't want. The one I wanted was no longer available, but I received no phone call or e-mail about it. They just picked something else and sent it. AND were going to still charge me! I don't order bare root roses because I'm not a good enough gardener to keep them alive. Anyway, I was finally told, a couple of weeks later, after talking to them AGAIN, that I would get a credit for the rose they no longer carry. In the meantime, so they said, I could expect my other three roses by mid May. Today is the 20th, and nothing else has arrived. Checked my order status, and it doesn't work. Never, ever, again!
Back in January 2012, I ordered 12 Fragrant Lavender Simplicity Hedge Roses. They were supposed to ship to arrive at the beginning of April. They didn't. I kept checking the Jackson & Perkins website, and the status was never updated. I got absolutely NO communication from Jackson & Perkins via email or telephone, so I called when they hadn't arrived by the middle of April.
The Jackson & Perkins representative checked on my order and said that "Jackson & Perkins hadn't received the roses I ordered from the grower, and would only ship them if they met Jackson & Perkins' standards." I asked when that might be, and I was told to look for my roses at the end of April. I kept checking the website, and I see now that the ORDER STATUS button has been removed.
Well folks, it's now May 16th and I've heard NOTHING from Jackson & Perkins. So, regrettably I'd like to CANCEL my order (number 820572, reference above). I am deeply disappointed with your company. I ignored negative reviews on Dave's Garden and other sites that indicated that Jackson & Perkins is not the company it once was, and I placed my order anyway. I spoke to a Jackson & Perkins rep to select just the right roses. It is far too late to plant them at this point. Since I didn't order elsewhere, I'll just have to wait until the next planting season to try one of your competitors. And after reading countless negative reviews (four of them VERY recent) on Dave's Garden, AND given your lack of follow through, I'm not willing to take a chance on getting dead or tiny plants.
I don't know what is going on at Jackson & Perkins, or your parent company Park Seed. But I'd suggest you pull your act together. I should have listened to the negative reviews. Your company apparently lacks communication, integrity, and ships substandard product. And from what the reviews indicate, you ship dead plants and then only offer "future credit" on plants that you never seem to have in stock. Other reviewers explain that you don't honor delivery dates, ship gifts to the wrong address rather than the gift recipient, and well basically just can't manage to get anything right. No thanks!
Please confirm that my order has been cancelled. Show me that you can AT LEAST DO THAT! Then take me off your mailing list.
Posted on May 13, 2012, updated May 13, 2012
The first week in April, my sister ordered 3 knockout roses from J&P as an early birthday present for me. My birthday isn't until August, but she wanted me to have the roses in time for planting. I received the roses in horrible condition!
Not only that, I had ordered a mini rose for my mom to be delivered on Mother's Day. I ordered them in plenty of time and to take advantage of the "Free Express Shipping Upgrade" they had when I ordered the gift. I did not get the "Free Express Shipping" it was a scam!
I just received an email, telling me that my mom won't be receiving her gift, for today, Mother's Day, but she'll be getting her gift on Wednesday! I ordered her gift two weeks ago! (Even ordering from "Pro Flowers" a day or so before Mother's Day, my mom always got her flowers for the actual day! Not so with J&P!!!!)
The roses my sister ordered for me, came all brown and black. One of the roses had a little green on it, but after following their instructions, we planted them. hoping that one would grow. Today, all the roses are black. No green, at all! Plus, one had come broken and was a very little plant. No wonder they were on sale, J&P was trying to get rid of their old stock, they couldn't sell!
I had immediately contacted them, this past week, to tell them the roses came dead and broken. I also asked about my gift to my mom, since I hadn't received any shipping notice.
They just emailed me and told me that I can't get replacement roses, even though it says so on all the paperwork that came with the roses, on their website & catalogs! They said all they can do was credit my sister's credit card. I was trying to avoid telling my sister, thinking I'd get the replacements and she would still think she did a nice thing for me. But no! J&P would not send replacements! So I had to tell my sister and to tell her to be sure she got credit for her purchase. How much do you want to bet, she will have a hassle trying to get her credit card credited?
Now I have three big holes in one of my beds, amongst my other roses. It is getting too late to plant here. If my sister decides to order roses from another place, I won't get roses until the fall. Isn't that nice?
I highly recommend everyone to stay away from Jackson & Perkins, who are no longer a reputable company, since being bought out. Their service and roses are horrible!
If you want beautiful flowers/plants go to Lowe's Home Center. We bought beautiful roses, healthy and with new growth on them. They are now growing like leaps and bounds, with beautiful roses blooming. Those roses put J&P's dead roses to shame.
I am beginning to think that perhaps ordering flowers, online is no longer an option for me. This is a shame, since I am home bound and now must depend on someone else to pick out and buy flowers for me. Last year someone did buy flowers for me, but they weren't ones I would have bought for my gardens. However, the kind thoughts count.
Jackson & Perkins, shame on you. SHAME ON YOU! On May 13th, 2012, GreenThumbToo added the following:
Update: After reading the recent comments, I am afraid my sister won't get credit on her card. She's going to end up getting a credit towards future purchases! In other words, she has just given J&P money, throwing it away as if she threw into her lit fireplace.
My caregiver/fiance' ordered me seeds for a corkscrew vine from Park Seed. We received the seeds and I followed the instructions on how to plant them. (Even followed some of the instructions other members here suggested, with some of the seeds). I did not know they are part of the J&P company. Now I worry that I just threw money away too! Will keep you updated on Park Seed Company seeds as well.
pirl (Arlene) Southold, NY (Zone 7a) (33 reviews) May 11, 2012
Posted on April 8, 2012, updated May 11, 2012
Nice roses, packed well and arrived damp. When they grow and bloom I'll update my rating.On May 11th, 2012, pirl added the following:
Two roses are alive and well but one is dead. I did notify them and have not heard anything, not even an Email.
I ordered from them for the first time in March. I ordered two climbing roses. I received an email stating they had received my order. They ship to my region starting in March. I routinely checked my order only to see that it had not shipped yet. Now I can't even check online as the order status button has been removed. I sent two emails to two different addresses with no reply. So, today I called the company. They stated that my roses are back ordered and would be shipping at the end of this month. I never received word of this before and now it's too late to order most roses. I asked that they cancel my order and to send an email stating that it had been canceled. Guess what? No email! Horrible customer service! Worst I have ever come across with mail order. I will never order form them again! One and done!
pghscigirl Pittsburgh, PA (1 review) April 29, 2012
Heartbreaking. J&P used to be wonderful source for roses. One of my favorite roses came from the "old" company at the end of shipping season and despite the lateness and heat did great. Last summer I ordered a Chicago Peace and it never arrived. I contacted J&P and they said they had trouble with them and would hold it til spring. Ok. So I ordered 3 bare roots for spring and they arrived without email notice. The good news was I wasn't away but they arrived without any packing material around roots and were dry. I soaked roots and planted right away but called to complain. I asked about last years Chicago Peace and was told it would be shipped in April. Its the end of April, 2 of the 3 roses survived, and no Chicago Peace. So I called and asked for money back on 3rd bareroot, told them not to bother with CP and please take me off mailing list. The receptionist was nice. :-)
Imrankhalid Staten Island, NY (Zone 7a) (1 review) April 23, 2012
I had the worst experience with J&P. I placed an order for Mr. Lincoln rose. They placed it on backorder and told me it is not available last year. It will be shipped in coming spring. When spring came, they canceled it without even telling me. When I called, I was told the quality was not good so we canceled it. I waited for about full 1 year!! :(
I would strongly suggest to THINK TWICE if you want to get roses from this company.
diPomi VALLEY VILLAGE, CA (4 reviews) March 29, 2012
Have ordered a number of Roses from J & P over the years and always gotten decent bareroots, but last fall I succumbed to a free shipping sale.
NB that their customer service by EMail is generally non-responsive, if you want service call them.
First problem, I wasn't informed that the live plants I ordered weren't shipping till spring - that news was delivered to me when I called several weeks later to find out why my order hadn't shipped yet. The 'roses' arrived this month, tiny, leafless and slimey - two DOA, the third succumbing within days. One of the DOAs was 'Frankly Scarlet', on a broken quarter-inch diameter stem was a 3/8th" diameter bud union and two dead 4" long 1/8th" diameter branches - beating the smallest budded rose I've ever seen in commerce by a factor of ten.
Do not order live plants from this bunch!
When I called for replacements, my plants were 'unavailable' and bareroots were substituted for them - if they are great I may upgrade my review to neutral because the CS rep. was professional and well spoken, which I appreciate.
I had ordered bareroots separately, and they were OK, though one was undersized.
Slafhowb Wilmington, DE (Zone 7a) (1 review) March 10, 2012
The world's smallest plants ever!
Two lilacs and one hydrangea, each in a 2 cup container, each no more than three inches tall. Price per plant $15-16 per.
I bought here with a gift certificate, otherwise, the whole thing would be going straight back. I would note the value as ridiculously poor, but that is a gross overstatement.
DON"T ORDER FROM THEM ! Half of the roses I ordered last spring arrived as dead sticks -some had no trace of a root anywhere on them !
I was told they would issue credit and reordered to be shipped when to plant in the fall. in January recieved notice that the varities I ordered are not available and issed a credit - calle dand and asked for a full refund and told they only issue credit for future purchases.
Don't waste your time expecting to get something from them !!!
Posted on February 20, 2012, updated February 21, 2012
Ordered 3 Shockwave roses and found out I had to go out of town for a couple of weeks. I spoke to Elaine (I think) and she got with her manager to have the shipment rushed. I received the roses 2 days later and they were of excellent quality and still moist. Couldn't have asked for better service. On February 21st, 2012, ztmh2 added the following:
Just remembered the name of the person I was dealing with. Her name was Samantha. She was a great help and she surely is an asset toward getting J&P back on track.
biotechGA Atlanta, GA (1 review) February 20, 2012
i have had multiple bad experiences with this company. most are due to ordering rose bushes and then hearing nothing back for weeks. the quality of rose bushes is good but the reality is that they are awful at customer service and just don't get it. i've had orders cancelled and mishandled perhaps 4-5 times.
so despite the fact that they have beautiful roses, i've moved on to another company.
I order 2-3 bareroot bushes from J&P every year. Immediately after the old J&P went bankrupt, I had some problems with orders from the new J&P - roses arrived improperly packed, excessively dry, etc. However, J&P's new management did a reasonably good job of straightening out the problems.
This year, I ordered two bushes and they have just arrived promptly and in good condition (moist and healthy in appearance). However, only one of the two bushes is what I would consider # 1 grade. I would consider the second bush as # 2 grade. Specifically, the second bush has only two canes. Both canes appear strong and healthy. However, three canes are the minimum acceptable for a # 1 grade. Also, both root systems appear a bit smaller and less developed than the root systems of roses from "old" J&P. My impression is that these roses are a year younger than the roses I used to receive from "old" J&P and, again, there's the problem of paying for a # 1 grade rose and getting a # 2 grade rose.
Still, they'll probably do fine once planted. So I will order from J&P in future, especially as some varieties are available only from J&P. However, I will no longer use J&P as my exclusive supplier. Instead, when a rose I want is available from other sources, I'm going to try a couple of other sources to see if the quality is higher or the prices are lower.
vgshea Sunnyvale, CA (Zone 9b) (1 review) December 21, 2011
I had the same experience as dontforget2laug -- ordered a gift to be sent to a relative, but it was sent to me instead. In fact, it happened twice! The first time, I thought I must have made a mistake, so I ordered another gift and double-checked at checkout to make sure it was directed to my relatives. Again, the gift arrived at my house. Telephone customer service says it was my error and refuses to reship the gift. I've sent e-mail and will see if I get a helpful response, but most likely I will not be ordering from J&P again.