The scoop on 'Exterior Accents'

I bought a solar pump with a two yr warranty in Aug 2007 it stopped working in June 2008. I called Exterior Accents about the problem and they said they will contact me in 48 hrs. A week and two call to them later still no help. It looks like their warranty is no warranty

So many beautiful things to choose from! I bought a fountain birdbath and a garden statue. Both are wonderful and were shipped quickly. I will definitely shop at Exterior Accents again!

I was looking for a large obelisk for my climbing rose and found Exterior Accents had the best price for the size and style I wanted. I also ordered an outdoor clock/thermometer at the same time. They arrived yesterday and I'm pleased with the quality of both items. I'd be happy to order from them again.

This company has very bad, annoying, simply ABSENT customer service! I ordered 2 garden obelisks from them a month ago, they promissed to ship in the end of the month (2 weeks). Haven't received anything, haven't gotten a notice about the delay, sent them 3 or 4 e-mails - no reply, and called and left messages - no returned calls. The phone ( which is not toll-free) is either busy or prompts you to leave a message, so they will NOT return it. The roses I bought these obelisks for have nowhere to climb! They are huge by now! I should have bought those elsewhere, what a mistake! Wanted to save couple dollars.
Please don't bother with this company - total frustration and waste of time!