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The scoop on 'Roberta's Unique Gardens (formerly Roberta's Inc.)'

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  Company Profile  
Roberta's Unique Gardens (formerly Roberta's Inc.)

Mailing Address:
P.O. Bx. 368
Waldron, Indiana 45812 (United States)

Phone: 1-800-428-9726
Fax: (765) 525-6923

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Recent reviews:
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Positive 0 1 1
Neutral 0 0 0
Negative 0 4 4
This company offers a variety of bulbs and gardening supplies and plants.

  Company Comment, posted on April 21, 2008:  
Roberta’s is a 4th generation family owned business and has been one of the leading commercial exhibitors at flower and garden shows for over 50 years in the U.S and abroad. Working with growers and breeders from all over the world, Roberta’s is able to bring you hard-to-find, yet easy-to-grow plants.

  Feedback History and Summary  
20 positives
16 neutrals
53 negatives

Comments:

Displaying the 50 most recent comments:

RatingAuthorContent
Negative lily17
Athol, MA
(1 review)
July 19, 2014
I placed an order for an eight piece live forever sempervivum(2 each of 4 kinds) with Roberta's through QVC. I received my order in May 2013. Some looked beter than others but I planted them all anyway. By spring of 2014 I had only two remaining. I went online on 4/10 and filled out a plant replacement form and received a nice respponse saying they would replace my plants. I checked online to see if they were still selling this collection because I ordered it for two of the kinds in this set, I was in luck, they were in stock. I called on 5/16 and was told that my plants had shipped and I should receive them next week. On 5/31 I submitted a complaint to the beter business bureau. I finally received my plants with a snarky letter apologizing for having to do some substitutions, but that was their right as per their guarantee. I received 6 of the most common plant and two of another common breed, none of the kind that I ordered the group for. I wouldn't order from this company again EVER!
Company representative comment on July 21, 2014:
On Jul 21, 2014 11:46 AM, Roberta's Unique Gardens (formerly Roberta's Inc.) responded with:

Although Roberta's regrets to have to substitute on varieties within a collection, we are fully permitted to do so with our guarantee and we actually state this on the provided warranty you received with your order. In this case we replaced the full set and provided you with a new, complimentary order of 8 Hens and Chicks. We apologize for the fact that there were only two separate varieties within the order. We strive to provide every customer with the exact varieties they had originally ordered, but unfortunately we were out of stock and we wanted to get you the complimentary replacement order of Sempervivums to you yet this season. Thank you for your understanding in this situation and allowing Roberta's Gardens to replace these plants for you.

Thank you,

Customer Service
Roberta's Gardens

Negative Kalohemom
Hyde Park, VT
(1 review)
May 31, 2014
Ordered Roberta's 10-pc Happy Trails Tropical Mix on April 23, 2014, through QVC and received an order confirmation. Received an email on May 31, 2014, from QVC telling me these were on backorder. Called QVC and there is nothing they can do as Roberta's does not have the plants to fulfill the orders.
I checked Roberta's web site and they show they have had these same plants on sale but are now sold out. Never mind I ordered them at higher price and before they ever put them on sale on their site. Not sure why it took over a month to figure out that they did not have the plants to fulfill orders or why they were put on sale on their website when they did not have enough plats to fulfill orders.
I ordered other plants from them that will be going back. Hopefully they can put them on sale on their web site to get rid of them. I just can not do business with a company like this.
Company representative comment on June 2, 2014:
On Jun 2, 2014 8:56 AM, Roberta's Unique Gardens (formerly Roberta's Inc.) responded with:

Roberta's marks our direct website as out of stock as quickly as we gain knowledge that a particular plant is no longer available. I apologize if there was a couple days lapse from the time QVC told you the item was no longer available and from the time our staff marked the item as out of stock on our website. To our knowledge this particular plant was never on sale. Now we do offer a discount with multiple sets purchased on the same item and maybe this is what you noticed with regards to the price being on sale? Please accept our apologies for the frustration incurred in this situation.

Thank you

Roberta's Customer Service

Positive 1234dottie
Morgantown, WV
(4 reviews)
May 8, 2014
I have been buying from Roberta's for a few years now. They honor their warranties for me. After a few years I have huge calla bulbs. Bought a lot of new plants this year. Being patient with plants can be hard. But it pays off sometimes it is the second season that you have to wait to see how nice some plans are.
Negative Auntbeagee
Hesperia, CA
(1 review)
April 7, 2014
This complaint is directed towards the product shown vs the product received. As to the viability of the plant I seriously doubt I will be impressed as the plants that just arrived this evening look almost dead. The picture shown on the QVC program were of beautiful Hollyhocks after several months growth but what I was to receive would be seedlings that were pictured as vibrant green and very healthy looking, however what I actually received were six very wilted, quite yellow plants. I took humor in reading on the care instructions to remove any yellow or brown leafs that may have occurred in transit (if I did this I would be the proud owner of 6 green sticks). My regret is that I cannot post pictures of the actual product I received, it would more than explain my disappointment. I will contact Roberta's tomorrow afternoon, when I return from my daily appointments and look forward to positive resolution.
Company representative comment on April 8, 2014:
On Apr 8, 2014 8:40 AM, Roberta's Unique Gardens (formerly Roberta's Inc.) responded with:

Here at Robertas we never have a discrepancy taking care of a problem that you may have encountered during the shipping process and we will get this resolved for you and get you out new plants. We do apologize for this mishap.

Negative Emmcaramirez7
Poinciana, FL
(1 review)
March 26, 2014
I first heard of Roberta's through QVC in 4-2011 while looking to diversify my garden a bit -- I was astounded at the beauty of their Peonies. I just had to have them in my garden. So I ordered two sets of Fragrant Double Bi-Color Peonies in 4-3-2011 - paid $75 for them.

I received them on time and I just couldn't wait to put them in the ground. I followed their directions to the letter. Unfortunately, they never came up. Since the instructions said they don't like their roots disturbed -- I left them in the ground praying they'd come up. Not so much as leaf. :-(

I called them and was told they would reship them when the season came because I waited too long to call them -- I never received the replacements or a follow-up. I didn't have the patience to nag them again for the plants or a reimbursement. I was disappointed and out of $75. I vowed to never buy from their nursery again.

And then I saw them on QVC again a few weeks ago... I guess I wasn't as mad as I was in 2011 because I optimistically ordered $100 worth of plants: the Giant Lacie Begonia, the Tuberose and Dahlias. Those darn tuberose plants convinced me!!! LOL

While I am waiting for my plants with great optimism -- in the back of my heard I am hoping I didn't get suckered a second time.

I hope you come through for me this time Roberta because there will definitely not be a third time.



Company representative comment on April 2, 2014:
On Apr 2, 2014 7:44 AM, Roberta's Unique Gardens (formerly Roberta's Inc.) responded with:

An e-mail was sent to this customer on our behalf on the day this was posted unfortunately we have not heard back from her.

We would like to work with her in order to get this cleared up and work with her on her discontent.

Positive lamarcoux
Middleburg, FL
(4 reviews)
June 21, 2013
Posted on June 11, 2013, updated June 21, 2013
Posted on May 20, 2013, updated June 11, 2013
Posted on May 10, 2013, updated May 20, 2013
I contacted Robertas after my Quad Lilies and Peonies failed to grow.(Purchased from QVC) This was in August 2012, in Sept I received confirmation replacements would ship next Spring as soon as planting time in my area (FL). The peonies were replaced not with the exact same, but they were replaced. The Quad lilies I have been checking on since April 5. The first email response said they were in the process of shipping. No plants arrived, next email said they were coming from the NJ warehouse and they were 2-3 weeks behind. Next email says please wait until the end of April to see if they ship. Next email says give it another week. Last email from Sally says she was handing to her supervisor. Jason the supervisor sends me this
Good morning,
"This was a mistake by our shipping program. Please ignore this email as it was sent by mistake. Thank you for all your orders!"

This was in reference to email from Robertas shipping dept saying they HAD shipped. I spoke with Jason on the phone and he promised the replacements would be shipped and it was a problem with the shipping dept. I called again today and spoke with a very rude Customer Service agent that told me to call QVC for the refund. I tried to explain it to her and she said she had no information other than I called last AUGUST!! I have saved all correspondence with Robertas. I would not recommend purchasing from them. Cottage Farms has always honored their replacement policy and their plants are much nicer quality. I will be contacting the BBB. I guess I will not be getting any replacements, and they wont be getting anymore of my business.

On May 20th, 2013, lamarcoux added the following:

It has been 10 days since I submitted my address to Robertas through the website link on this page. I have heard nothing, and no plants have arrived.
On June 11th, 2013, lamarcoux changed the rating from negative to positive and added the following:

After a long wait and several miscommunications the replacements finally arrived. I was sent 11 very large bulbs of the quadruple lilies. They looked very healthy and have been planted. Thank you for taking care of the issue.
On June 21st, 2013, lamarcoux added the following:

Just would like to add to my review: Another box showed up today! Robertas sent 2 bottles of their fertilizer and 12 more bulbs! Thank you so much.
Company representative comment on May 21, 2013:
On May 10, 2013 11:16 AM, Roberta's Unique Gardens (formerly Roberta's Inc.) responded with:

I apologize for the fact we have not gotten your due replacement order of the Oriental Lilies to you. You have received the truth about our shipping program causing the hold up with getting your replacement order to you in a timely manner. We are very sorry for the delay and I assure you, we are working on correcting the issue. Again, I am sorry for the delay and if you would give me your mailing address, I will ensure this order is shipped out immediately. I look forward to hearing from you very soon!

Thank you,

Roberta's Unique Gardens


On May 21, 2013 9:51 AM, Roberta's Unique Gardens (formerly Roberta's Inc.) added:

Dear Valued Customer,

I sincerely apologize for the delay in getting your Quad Lily replacement out to you. I assure you we are working on this to get these shipped out to you as quickly as we can. I am very sorry it has taken quite some time to get these lilies to you. You should be receiving these replacement lilies soon.

Thank you,

Customer Service
Roberta's Gardens

Negative Nana25
Mason, OH
(1 review)
June 14, 2013
I am extremely delinquent in posting this feedback. Three years ago I purchased a 10 piece calla lily bulb set and a 6 piece hardy agapanthus from Roberta's on QVC. I should have returned them immediately! They were nowhere near the way they were presented. VERY small bulbs in both cases. In fact, one of the calla lilies was the size of a marble! Non the less, I planted them. Two (2) calla lilies came up and 2 agapanthus came up. After 3 years, I'm still waiting for blooms. STAY AWAY FROM THIS COMPANY.
Company representative comment on June 24, 2013:
On Jun 24, 2013 1:41 PM, Roberta's Unique Gardens (formerly Roberta's Inc.) responded with:

Three years for a follow-up on a purchase of plants? I sure hope the plants did not receive this type of care? None the less, I apologize for the plants not growing and becoming established like you anticipated. Typically, no blooms indicates a lack of sunlight or perhaps the plants could use a well-balanced fertilizing program. The Calla Lilies prefer partial sun as too much direct sunlight can burn the leaves, and the Agapanthus Lilies do well in full to partial sun. Roberta's is always willing to work with its customers to provide plant replacements for the plants that died or failed to sprout. I hope you are able to make some changes in order to encourage your lilies to bloom.

Thank you,

Customer Service
Roberta's Unique Gardens
800-428-9726

Negative Eveningsong
Port Saint John, FL
(1 review)
May 30, 2013
I ordered the 24-pc. Sub-Zero Gladiolas from QVC in Feb. of this year and because I live in Florida I was able to plant some of them in a pot immediately after they arrived. The blooms on the ones in the pot that I planted started to have a bloom shoot on them and the one is over 3 ft. tall and the other is around 14" high and both are leggy and I have had to stake the largest one and hope for the best. These are not supposed to be so long and look nothing like the one's shown on QVC or the pictures that came with the bulbs!

I called QVC today and they gave me a full refund and I contacted the Company through this site and I am waiting on a reply. I would not have bought these at all if I had known they would turn out like this. I have others growing in the front of my yard and I am hoping they do not turn out so leggy and need staking like this one did. I planted them a week later then the one in the pot. I will not be buying from Roberta's again even with the full refund it isn't worth the time and effort.

Company representative comment on May 31, 2013:
On May 31, 2013 12:54 PM, Roberta's Unique Gardens (formerly Roberta's Inc.) responded with:

This particular variety of Hardy Gladioli grows to a mature height of 12-18 inches. While being winter hardy they are a smaller growing variety and should not require staking. I apologize for one of the stalks or bulbs growing beyond the specified height and requiring some extra staking. I am glad you have been taken care of for this purchase as Roberta's would have been glad to work with you for a complimentary replacement. Thank you for your recent order and enjoy your Gladioli bulbs.

Neutral ellen742
Coventry, CT
(1 review)
May 24, 2013
Posted on May 24, 2013, updated May 24, 2013
Posted on April 11, 2013, updated May 24, 2013
I purchased 3 sets of Roberta's Fragrant Reblooming Daylily Collection for Spring 2011. I kept 2 sets and gave 1 set to a sister. I was disappointed initially at the quality of the root/plants because it appeared that the roots had been trimmed too much to support good growth. The plants were nursed for the first season to keep them alive. None of them bloomed, but I was looking forward to my 2nd year rewards. Some of the plants died the 2nd year. Some of the plants bloomed - but none were the colors advertised to be in this collection. I did not get Lavender Deal, Elegant Candy, Longfield Pearl, Blackberry Candy and Nile Crane as I was supposed to. I have called to speak to their Customer Service Dept. I was told that I should have complained within the first year to get replacements - yet how was I supposed to know that the plants sent were not the correct varieties until they bloomed? I was giving them the benefit of the doubt in waiting for blooms to come - shame on me for trusting their guarantee which states:
We guarantee our plants to be true to name and variety. Fraud is what I say. Their Customer Service said that at some point they were made aware that the vender sent out the wrong plants. They will replace 50% of the plants for me. I guess I'll have to grow them for a while before knowing if they are true to name and variety. In the mean time I'm out 2 growing seasons. Why didn't they then contact us, their customers, and send replacements automatically? I will not buy from them again.
On May 24th, 2013, ellen742 changed the rating from negative to neutral and added the following:

May 24, 2013

I have been in touch with a company representative regarding this matter. He has made it possible for me to get restitution for the expenses I had regarding the 3 sets of daylilies purchased in 2011. He has stated to me that the vendor sent out the WRONG varieties and the original varieties are no longer available. If you had this happen to you I suggest that you make a stink about it and get compensation in the form of some other plant materials, the company will NOT be actively contacting buyers regarding this matter. No one should accept the fact that wrong varieties were sent out in 2011. I will consider buying from them again.
On May 24th, 2013, ellen742 added the following:

May 24, 2013

I have been in touch with a company representative regarding this matter. He has made it possible for me to get restitution for the expenses I had regarding the 3 sets of daylilies purchased in 2011. He has stated to me that the vendor sent out the WRONG varieties and the original varieties are no longer available. If you had this happen to you I suggest that you make a stink about it and get compensation in the form of some other plant materials, the company will NOT be actively contacting buyers regarding this matter. No one should accept the fact that wrong varieties were sent out in 2011. I will consider buying from them again.
Company representative comment on April 15, 2013:
On Apr 15, 2013 8:45 AM, Roberta's Unique Gardens (formerly Roberta's Inc.) responded with:

We apologize for our daylilies not blooming true to the varieties that were represented and sold to you. There must have been a packaging error and we take full responsibility for the mistake. We would be glad to provide you with the quantity needed in the new colors/varieties with this year's fragrant, reblooming daylilies. Please contact our customer service manager and we will put in a new order at no charge for the daylilies. Thank you for your understanding and again we apologize for the time lost in planting these daylilies.

Roberta's Gardens
Customer Service
800-428-9726

Positive hmbell3
Huntingdon, PA
(2 reviews)
April 29, 2013
Overall, I have good experiences with Roberta's. Most of my plants do not perform as stated in the QVC presentations, but they are beutiful and larger the 2nd and 3rd seasons.

I love Roberta's flowers because of their uniqueness. I will continue to buy. I've never had any issues with customer service. In fact, since the plants don't always do well in the first year, I've requested replacements and I now have some duplicates. But when the plants don't do well the first year, the guarantee is expired the second year, so I get the replacements to be sure I have the plant. Sometimes I do, sometimes I don't.

I will continue to purchase from Roberta's. Mainly for the unique selections I can't buy locally. And, if I were to buy a perennial local, it would be expensive because it would be more mature. Plus, it wouldn't have the guarantee with it.,
Negative tinkerbelle22
Swedesboro, NJ
(2 reviews)
February 21, 2013
So far I have not had a good experience with Roberta's oriental total pole, April 2012 my sister ordered 2 oriental totem poles from QVC, one of the plants was for me, her plant bloomed and mine did not. It arrive in April and I waited until May to started the process and did follow the instructions. The thing never bloomed, all I have is a piece of a log to show for my efforts and money, due to the 3 month warranty it was not returned (I didn't figure out that it was dead on arrival before the warranty expired). I thought it was a fluke or I had done something wrong until I saw another post that someone else had the same problem with the oriental totem pole. QVC needs to fix this issue with Roberta's.
Company representative comment on February 22, 2013:
On Feb 22, 2013 2:06 PM, Roberta's Unique Gardens (formerly Roberta's Inc.) responded with:

We sincerely apologize that you feel that you have not had a good experience with Robertas Gardens based on the totem pole plant. However it is not a winter hardy plant and it does only carry a 90-day warranty. Although we would like to extend a complimentary replacement to you at your request just give us a call here at Robertas. We do urge you however to start the pole right away after receiving it and not wait.

Sincerely,
Robertas Customer Service

Negative BenjaminBunny
Allentown, PA
(2 reviews)
January 22, 2013
I bought Begonia bulbs from Roberta's through QVC. I planted them in a container, placed them in partial shade as directed, but they never grew.
Company representative comment on January 23, 2013:
On Jan 23, 2013 8:00 AM, Roberta's Unique Gardens (formerly Roberta's Inc.) responded with:

I understand your frustration with the Begonia tubers not growing and thriving like you expected. I apologize for them not meeting your expectations. They prefer partial sun and they only need to be covered with approximately 1/4 to 1/2 inch of regular potting or garden soil. Typically they thrive and do well as container plants. These do have a one year warranty from the time of shipment. We would be happy to provide you with a new complete order of the Jumbo Begonia tubers or perhaps another collection of your liking. Simply contact our customer service and we will be happy to take care of you.

Thank you,

CS Representative
Roberta's Unique Gardens
800-428-9726

Positive lindaem
Ocean City, NJ
(1 review)
June 22, 2012
I'm surprised at so many negative comments b/c I've ordered from Roberta's for the last 3 years and found the bulbs to be exactly as promoted on QVC. Out of about 72 bulbs there were 2 that looked sickly but I stuck them in the ground anyway and even one of those came up. This year the Day Lilies look spectacular and will definitely need to be divided in the Fall. The Peonies in their 2nd year have grown so much I could not believe it and I even had 2 blooms. In fact I thought I had killed one of my Peony plants when I over fertilized. It hardly grew at all last year. When I came back this season low and behold the little guy looked very healthy. Don't expect too much the first year but you just wait! You will be proud of your plants the 2nd season!
Negative cranker
Lackawanna, NY
(1 review)
June 3, 2012
Posted on June 1, 2012, updated June 3, 2012
I purchased a Passion Flower from QVC and when it was shipped it was two twigs. They took and grew maybe 2 feet the first year with no flowers and then died over the winter. When I called they replaced them and told me what to do in the fall so they would come up in the spring. I followed their directions and covered the plants with burlap and again they died, I think Robertas should redo their list of climates for planting or not sell the plants to specific regions. I called to see if they would give me a different plant and basically told me I was out of luck. I would never deal with this company again, to me they de-fraud the customer with their claims that their flowers will grow in my specific region. I also think QVC who carries their line of products should think twice about it also because it gives them a negative review.
On June 3rd, 2012, cranker added the following:

I just wanted to add that when I purchased this vine that the company showed it would grow in my area; if it wouldn't grow in my area:
A. Why would I have purchased it!!
B. Why would they ship a plant that they know won't make it through winter in that specific climate.
The information they provided me on this specific plant when I purchased it from QVC was false and to this day I believe they should provide me with a refund or a plant that would grow in my area. I would think twice about dealing with this company in the future based on the lies when selling their goods.
Company representative comment on June 1, 2012:
On Jun 1, 2012 1:43 PM, Roberta's Unique Gardens (formerly Roberta's Inc.) responded with:

The Blue Crown Passion flower is a climbing vine which flowers in the second season like all beginner vines. It is hardy in zones 6-9 and this is clearly stated on the full color growing guide attached in your order. It can withstand temperatures down to 0 degrees in the ground. Temperatures falling below this would be a severe threat to destroy the passion flower vine. You reside in NY and are listed in zone 5B. Your average winter low temperature falls well below 0 degrees; therefore, the Passion flower would not be able to survive the winter in your area. We fulfilled our guarantee and provided you with a replacement order on the Passion flower. Perhaps a more suitable and more winter hardy climber could have been substituted on the replacement order. If you ever have any questions about plants before ordering, feel free to talk with one of our many master gardeners on staff to assist you.

Thank you,

Customer Service Manager
Roberta's Unique Gardens
800-428-9726

Negative AtlDave
Atlanta
United States
(3 reviews)
May 27, 2012
Called 6/6/11 and spoke to Judy. Two Phillipine Jasmine plants died. She said they would be shipped April 2012. Still wating for said palnts.
Negative Maddieline
Grayling, MI
(3 reviews)
May 16, 2012
Ordered the calla lilies and they arrived but they are so small and tiny,not like the large bulb promised that was going to give me large beautiful plants. Summers run short in Northern Michigan so I would have no time to try a second time for larger bulbs. I returned them very disappointed. The brothers had shown a large bulb in their presentation and led me to believe that is what I would receive.
Neutral crazykaos
Austin, TX (Zone 8b)
(3 reviews)
April 29, 2012
Posted on March 30, 2012, updated April 29, 2012
I ordered two of the Roberta's Garden's TSV on QVC.
M25834-Roberta's 15-pc. Hybrid Lg. Bloom & LongStemmedCalla Lily Collection on Feb 16.
Their on-air presentation sold me. HUGE Calla bulbs/tubers, I mean we're talking the 3-5 times larger than the big box stores, so I ordered and waited. I received them on 3/28. What first surprised me was the size of the box they came in, a bit smaller than expected, but then again they could have squeezed them in there. After I opened the box I welled up with disgust and disappointment. Talk about smoke and mirrors. Over half of the "bulbs" were itty bitty tiny, though in each of the boxes there were 1-2 decent sized bulbs, a smaller version of what they showed in the presentation. Had there been any indications that the bulbs would be equal or smaller than what I could pick up at my local take-your-pick big box store there is no way I would have ordered. Calla bulbs I got from HD in January were larger, have been planted and are now about 12 inches tall.
To make matters worse, not only were they itty bitty, they were also moldy. Somewhere between 1/2 and 2/3 are moldy. That's right, I feel like the biggest idiot in the world having spent time and money on tiny moldy bulbs. Oh how I wish I would have taken the feedback I had seen here, from dear garden friends and on QVC.com to heart and not ordered them. So if you are reading this review while thinking about ordering, don't.

On April 29th, 2012, crazykaos changed the rating from negative to neutral and added the following:

Update:
After contacting QVC they graciously refunded me for the bulbs. A few days later I was contacted by Jason from RG and received an apology as well as an offer of refund or having the bulbs replaced with larger ones.
I told them QVC had already taken care of the problem, so no action on their part was needed. Lesson leaned, right?!
Jason still offered and sent out 1 set of 15 very large and healthy bulbs. Per his request I planted those as well as all of the initial 30. So far most of the new bunch have sprouted, and only about 4 of the itty bitty first 30 has sprouted. I am still on the fence about ordering from them again, though at least their customer service is excellent.
Positive moore0522
Harrisburg, IL
(1 review)
April 10, 2012
i ordered a set of Roberta's Dahlia Bodacious flowers last year. one didn"t come up but the other 2 did and we're just lovely.I emailed Roberta's last year and told them about the one that didn't come up and got my replacement today. have bought may plants from them and have been really pleased with what i got. ordered many more this year and cann"t wait to get them. All i can say is . GOOD JOB ROBERTA'S.
Negative sueme2gt1
Fremont Hills, MO
(1 review)
February 23, 2012
I sent two emails concerning the Totem Pole plant I bought. I got it last April or May. Followed the instructions. It sets in a pot planted, all these months and has not sprouted a leaf bud anywhere's on the pole. I can't seem to find out why from them. Any info would be appreciated.
Company representative comment on March 29, 2012:
On Mar 29, 2012 9:31 AM, Roberta's Unique Gardens (formerly Roberta's Inc.) responded with:

Upon receiving notification that Roberta's Unique Gardens had received a complaint, we reached out to this customer to offer some advice on getting the Oriental Totem Pole to sprout and grow. After concluding the Totem Pole was dead or not going to grow, Roberta's immediately extended a a replacement order for 1 Oriental Totem Pole. This item was originally shipped with a warranty attached for 90 days, but Roberta's is going ahead and extending a replacament at no charge although the item is beyond the stated 90 day warranty. We explained to the customer that this item will be shipped to her approximately April 2, 2012.

We also repeatedly asked her who and what email did she send her questions to in order to eliminate this happening in the future. She never could provide old emails or an email address that she sent these emails to. Our main concern was making sure this customer was completely satisfied with her purchase. Secondly, we wanted to eliminate emails being unfulfilled as in this case and unfortunately we did not receive any assistance in clearing this up.

Sincerely,

Roberta's Mgmt

Positive eileen31425
Mechanicville, NY
(1 review)
January 10, 2012
Several years ago I ordered a set of lilies from Roberta's through QVC for my father who lives in MS. When they arrived my mother called and said she did not think they would do much since a couple of them appeared dried up. They were thrown in a clay pot sitting on the driveway. A few of them came up that year but nothing bloomed. They were left alone and forgotten.

The next year my mother called when they started blooming. She was amazed. Apparently they were 4 feet tall and had deep rose pink saucer sized blooms. They were all still in the same pot. My mother said when friends stopped to visit they were all amazed by the lily and requested a bulb when my mother divided them.

I have never seen the lily bloom, just pictures. They are beautiful.
Positive lovegardeningOH
Akron, OH
(1 review)
October 10, 2011
Posted on May 3, 2008, updated October 10, 2011
I wish I have had the experience to try the quality of plants that some people are talking about but my problem starts with the company itself. I ordered 2 sets of Artic Kiwi Plants from QVC on 4.13. On 4.21 an email was sent that my plants were shipped and EDT of 4.24. I called QVC that day and told them that I have not received my plants yet and they said to wait until 05.01. Well, on 05.01 I called again to report that this order was never received. They apologized and said that it is shipped directly from the vendor and that they could give me a refund. I told them that I was going to contact the vendor first.
I called Roberta's customer service and I believe that they could have care less about this problem. I gave them the tracking number that was provided and which only showed "Billing Information Received" and the lady said that she would look into it and called me back. That call back never happened. I called UPS today and they said that the item doesn't show as being picked up at all and that Roberta should have contacted them when I brought up this problem. I guess I will never see this plants so I will request the refund from QVC. I also email a similar complain to Roberta's where I mentioned that I was going to give a poor review on Dave's Garden but I doubt they will get back to me. I am always concern about buying plants from shows because I don't trust the quality I will receive but this is even worse because I was charged for something that NEVER SHIPPED!! Shame on you Roberta's Inc
On May 14th, 2008, lovegardeningOH changed the rating from negative to neutral and added the following:

I am changing my rating to neutral for the moment. I just received an email from Roberta's in response to the email I sent and the review I posted here and it looks like the problem may be with the carrier they use. I received an apology from them and this person said that he would do what he can to honor my original purchase. At least they are trying to get to the bottom of this. I am still not sure if I want to buy plants from a TV show or online again as this was my first experience and it just didn't work out. I will update my review if in fact they send the plants I originally wanted.
On October 10th, 2011, lovegardeningOH changed the rating from neutral to positive and added the following:

I am changing my rating from 3 years ago from Negative / Neutral to Positive. About a month ago a got an email from Roberta's Garden inquiring about the kiwis I never received.
I was surprised to say the least since I never expected to hear back from them. Jason Garrison offered to make it right for me and I believe this shows that this company is trying to improve on their customer service.

Thanks Roberta's Unique Gardens and I look forward to ordering from you again.

Negative loves2garden1
Madeira, OH
(1 review)
July 1, 2011
I watched the 2 gentlemen on the QVC program with much interest. I thought what lovely Calla Lily's...I had to have them, so I ordered them right away.
I received my order and planted them right off...I couldn't wait to see these lovely flowers.
Was I EVER DISAPPOINTED! Out of 8 bulbs 2 did not bloom at all. Out of the remaining 6...5 were a deep dark purple..all the same color and one was pink and white. The plants were scrawny and spindly looking with one flower on each of the plants that actually bloomed.
I was under the impression I was to get 8 different colors as advertised on QVC, but I sure didn't. I contacted QVC about this and they were extremely nice but couldn't do anything in the way of replacing the plants. I was told I had to contact Roberta's directly...so I did. I e-mailed them, told them what was happening and asked if they would replace the plants. They told me they "had to consider it" and that was over a month ago...I have heard nothing what so ever from Roberta's.
I was very willing to wait until next year even to get the replacements but since Roberta's could not even respond with anything other than, "They are considering it." I just decided they are not worth it. I feel as a customer I have been taken advantage of by Roberta's. That they have false advertising of their plants...these lily's were NOT what was shown on QVC at all! I can not believe Roberta's was so inconsiderate to a customer. I will never buy Roberta's ever again. And apparently I am not the only one with this problem..check out Roberta's feed back on their Calla Lily sets on QVC...many more were just as disappointed as I was. I got back to QVC on how I was treated by Roberta's and they very kindly refunded my money! Thank you QVC you are fantastic. Shame on you Roberta's for not caring about your customers! I have thrown the poor quality bulbs away!
Neutral FirstTimePA
Milford, PA
(4 reviews)
June 16, 2011
Posted on May 26, 2011, updated June 16, 2011
I had three Hyssop plants that arrived dead and needed to be replaced. Finally received one. Plants have arrived in horrible conditions. What is going on with this company? My Calia Lily arrived the size of a pea, the largest was the size of a quarter. Nothing like what was shown on QVC. The replacements were much worse. My phlox arrived looking like lace. The Asian Leopard Ligularia had two leaves and was snapped because the way it was packed. Really make you wonder about ordering from television!
On June 16th, 2011, FirstTimePA changed the rating from negative to neutral and added the following:

I am changing my rating to neutral because I did receive the other Hyssop. They arrived in poor condition but they did arrive!
Negative djj1948
Douglas, GA
(1 review)
April 14, 2011
A few weeks ago I ordered several plants one being a 4 pack of lavender. When they arrived, 3 were totally dead and the 4th had only a sprig of green on it. The next day, that was gone. QVC replaced them. They arrived in fair condition and so far only one has died. Roberta's on the other hand
sent only 3 even though I explained the above condition to them. When those three arrived, they were completely dead....absolutely no sign of life whatsoever. I am glad they sent them on because I now know what kind of company they are so I immediately cancelled all the other products I had on back order.
Negative homesteadgirl
middle TN, TN
(5 reviews)
February 8, 2011
I have had problems with Roberta's replacing plants. The only way I could resolve it was to contact the BBB and then I was contacted by Roberta's. They promised I would receive replacement plants this spring. I will wait and see, as my BBB complaint is still open. If more people would go to the BBB, maybe they would do a better job honoring their warranties. They sure make it seem great on QVC.
Negative plantmaven
East Sahuarita, AZ
(1 review)
July 10, 2010
Posted on June 10, 2010, updated July 10, 2010
Last year I purchased some mini Calla's thru QVC from Roberta's. I think there were 20 all together. I planted them in large pots and 7 did not come up. I called Roberta's and was assured that they would replace them within a week or two. Several weeks passed and when I did not receive the bulbs I called them again. I was told that they no longer had any in stock and would send me them this year. I called them approximately a month ago and they had the info on record and said that they would send them out to me shortly. I never got them. I cannot reach them by phone as their operators are always busy and no-one ever picks up the line. I held on for over 45 minutes. The e-mail address is no good. I am so frustrated and I am writing this so that hopefully this company will get a clue that they are losing potential business. Perhaps they do not care. Their business ethics are are terrible. It's a bad way to do business. I have tried to contact them several times and I always get the "operator busy" message. I'm totally disgusted with this company.
On July 10th, 2010, plantmaven added the following:

In all fairness I am adding to this comment. I finally received the Calla replacements. It took several more calls and lots of holding on but Hooray for me....I held on and held on and finally got through.
YES..I got what I was supposed to.
NO...I would never deal with this company again. I need to keep my sanity intact!!!
Negative Lavenderfields
Canton, MI
(1 review)
July 4, 2010
Last year (2009), I ordered through QVC, 4 Lavender plants. When they arrived 2 were dead and within about a week the other 2 were also dead. I called QVC and they told me they were out of the item and I should call Robertas. Well good luck getting ahold of them. Phones do not get answered and the E-mails do not go through. When I did reach them I was told that they were out of the plants but would send them this year (2010). I called them in the early spring of this year to make sure I got the plants and was told that I was on the list and would be the first to receive my Lavender. I waited and waited. After a few more phone calls, I was told it was on its way. The plants arrived on Friday July 2 and all four are dead. The plants were only about two inches tall if that. This is not how they were shown on QVC and the gentleman I spoke with at Robertas told me the plants this year were going to be from a different place than last year and were going to be beautiful. Grey and lifeless is not beautiful. I had also ordered some other Lavender this year from them and the six piece set arrived with two of them dead and the rest followed. At least this time I got a refund from QVC. I will never order anything from Robertas again. A friend of mine, who like me can grow anything, also ordered the Lavender set and had the same problem.
Negative Sherrona
Watkinsville, GA
(2 reviews)
June 7, 2010
Ordered their Trophy Daylily Collection, six plants total in March 2010. One set (2) was Mildred Mitchel which was supposed to be Lavender with Blue Eye Edge, well Mildred bloomed but it wasn't the lavender I was expecting instead I got a solid yellow which looks like the Stella D'oro. I called QVC and complained and told them that if I had wanted solid yellow I would have gone to Home Depot or Lowe's and purchased the Stella D'oro. They apologized and gave me refund. What is wrong w/ this company and it has so many unhappy people.
Negative gtravinsky
Bridgewater, NJ
(1 review)
May 23, 2010
Very disappointed!!! I was going to order some for my new house when I move in next month......but not so sure now.

Last year, I ordered peony plants from QVC as anniversary present for my sister and brother-in-law, thinking this type of gifts will keep on giving year after year.

I was visiting them yesterday, and saw some beautiful peonies on their patio, so I said, " Are those the peonies I sent you? They look beautiful! But they are supposed to be plate-size!' My brother-in-law embarassingly informed me that the plants I sent died; the peonies on the patio were from the local florists; they didn't have the heart to tell me because they were present from me, and since I brought up the subject....He was not too thrilled with the plants they received in the mail first of all; and then none of them survived the year.

I'm not sure what happened, those peonies sure looked beautiful and lively on QVC. I hope Roberta Flowers will replace these plants; otherwise, it's a tough lesson for me to learn, I won't be ordering Roberta plants for presents from now on to save myself and the recipients embarrassment!

Negative scootoo1
White Hall
United States
(1 review)
May 18, 2010
Last year I purchased Rainbow Calla Lilies on QVC. They grew but were not rainbow, red and yellow. They are coming up this year but, they looked so spindly. This year I bought 6 pink plume grasses, supposedly the only native U.S. ornamental grass. It is now almost 3 months since I received these pitiful looking plants in the mail. I babied them indoors until I could put them out. They never looked strong and now I have 5 brown and 1 brown streaked with a little green ornamental grasses in my garden. I am waiting to see what QVC and Roberta's Inc do. Has anyone else gotten these grasses and did they grow?
Company representative comment on July 21, 2011:
On Jul 21, 2011 8:43 AM, Roberta's Inc. responded with:

Here at Robertas gardens we apologize for the disappointment and quality of plants that you feel you received. Our Customer service team will always be more than happy to provide you quality service and correct any issues that may arise. As for the ornamental grasses that you received we here at Robertas do not carry any type of ornamental grasses and I am sure QVC would be more than happy to let you know where you purchased them from. Again we would like to extend our apologies and hope you will accept it. Feel free to contact us to help rectify any problem you may have at 1-800-428-9726.

Negative star67
Loves Park, IL
(1 review)
May 6, 2010
I also bought lillies from Robertas from QVC, they were not marked as they should of been, I have had them in the ground for 2 yrs, they don't multiply you'll get a stalk but no flowers, I no longer buy plants from QVC. You can never get customer service @ robertas and it strikes me a bit strange that the only place you can get Robertas is on QVC that I know about, I stumbled upon this web site by accident, and was suprised how many people that had bad results with Robertas. and that QVC keeps them coming back each year, The only recourse I can think of is that everyone who is unhappy with Robertas is to send a letter to the president of QVC at their corporate offices telling him your not going to continue to shop with them, and let him know you refused to be taken by a company with bad products, lousy coustomer service. bet if everyone with a problem writes in things will change, QVC is there to also make money, and don't believe they would be willing to give up a lot of customers in favor of 1 vendor.
Neutral wabum
Reydon, OK
(7 reviews)
April 22, 2010
Right now, till everything arrives, I am going to withhold any judgement on the shipments I have recieved. Last year, I would have recommended them very highly for the quality that was sent. This year, however, I am very disappointed in what I have recieved so far. The fireworks fireball lily bulbs was definitely not the size as seen on QVC, will report later about this when They sprout and bloom. The peonies I recieved this year were sad, definitely not the quality I had expected and not even the quality I have found in retail stores (you know the ones, packed in green plastic bags). One peony had only two eyes with a sliver of tuber less than the thickness of a quarter seperating the two eyes. Email has never been answered either.
Neutral charrish4
Indianapolis, IN (Zone 6a)
(2 reviews)
April 21, 2010
I have ordered several plants from Roberta's and some have grown beautifully and some not so well. The hollihock two out of the four grew but it did take the second season to see anything sprout. the tomatoe plant was wonderful. I just received some daylilies and the roots looked great and they already had sprouts. I will post back to let everyone know how the daylilies are doing.
Negative tlp101159
Cherry Hill, NJ
(2 reviews)
April 1, 2010
Last yr I purchased two sets of Roberta's Biltmore Hollyhocks from QVC. I waited all summer for them to sprout nothing. I actually forgot about this purchase until today when I was in the garage and found the brochure that was sent out with the product. I take some responsibility I should have contacted QVC to complain and ask for a refund/repalcement I just never did. However you would think that out of 8 Hollyhocks that were planted I would have had at least one sprout. They were not inexpensive either. Any just wanted to let everyone know not to buy Roberta's Biltmore Hollyhocks.
Company representative comment on July 22, 2011:
On Jul 22, 2011 9:12 AM, Roberta's Inc. responded with:

We here at Robertas apologize for the hollyhocks not performing for you. We would have graciously replaced these for you having known there was a problem with them as we do cover any plants that do not grow for you under our warranty. We also are always available to answer any questions that may arise here at Robertas if you are having a plant question so we can try to help you to resolve the performance of the plant. You can contact us at 1-800-428-9726. Again we apologize for any inconvenience to you.

Negative lobo1975
Dana Point, CA
(1 review)
November 22, 2009
I bought 12 Angel Trumpet's not one of them survived! I am considered to have a green thumb. I love my flowers and plants, am generally considered the neighborhood gardening lady! I was so disgusted, as 8 of them were gifts to my mom and best friend. I will never buy from QVC or Roberta's garden again!!
Negative vahine
Torrance, CA
(1 review)
June 22, 2009
I wish I had positive feedback for Roberta's, but I do not. Every plumeria cutting I purchased has died. And I have plumeria's that flourish except from Roberta's. My tuberose died. My raspberry, blueberry, and lillies looked dead on arrival. I too have had problems speaking with their customer service. My begonia bulbs were rotten as well. Roberta's really needs to re-evaluate there business, as well as QVC for carrying their products in the future!!!!! Very diappointed to say the least!!!
Negative mammy2
Oakdale, LA
(1 review)
June 10, 2009
I ordered peony trees, they died. I ordered a 21 daylily collection half of those died. Have tried several times to contact someone for help on replacements. I think they have left town as I have had no luck by phone or e-mail. Looks like I will have to swallow this one. Know this I will NEVER order from Roberta's again nor will anyone else I know.
Martha Holloway
Positive PamPam
Rome, GA
(1 review)
June 5, 2009
I have ordered a money tree plant and it came dead, They did replace that. and then I ordered a Hawaiian tuberose set, instead i got begonias, so I am on a list to get a replacement next year, I have read nothing but negatives, I have had no problems getting a hold of them nor them making good on their products. I will keep you updated as to what happens. But they do offer plants that nursery's don't have near you. and great ones!
Negative gerryfran3
Madera, PA
(1 review)
June 3, 2009
I purchased my plants from QVC, and one of them came dead, and the others are not doing very much at all. I have tried to contact Robertas by phone, only to receive a busy signal everytime I try. I emailed them, and they won't respond. I am disappointed. The plants looked so beautiful on QVC
Negative chipper3
Baltimore, MD
(1 review)
May 29, 2009
I purchased Roberta's 4 piece Extended Bloom Clematis Collection in 2008, got no growth and requested new plants for 2009. To date have not received them, QVC won't do anything and the phone line for Roberta's is constantly busy. Therefore, I am out of the plants and my money and it seems no recourse at this time. Very disappointed with Roberta's.

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