The scoop on 'Garden Crossings LLC'

Company Profile   Garden Crossings LLC has 750 products listed in PlantScout. Garden Crossings LLC is a Watchdog 30 company. Mailing Address: 4902 96th Ave Zeeland, Michigan 49464 (United States) Phone: (616) 875-6355 Fax: (914) 931-5336 Categories: Mailorder Gardening Association Member Plants: Attractive to bird, bee, and/or butterfly Plants: Clematis Plants: Daylilies Plants: Hostas Plants: Iris (Modern) Plants: Ornamental Grasses Plants: Perennial Flowers Click here to send email to Garden Crossings LLC Click here to visit Garden Crossings LLC's website Recent reviews: Past month Past 6 Months Past 12 Months Positive 7 11 36 Neutral 1 1 3 Negative 0 0 1

Company Comment, posted on February 2, 2006:   Garden Crossings is an online garden center for gardening enthusiasts who are looking for new and unusual perennials, shrubs, and Clematis vines. We are committed, not only to having the best selection of top performing hardy perennials, but also to offering superior plant quality and size in the gardening mailorder industry. When it comes to plants for your landscape, size really does matter! Our potted perennials are grown for two years and shipped in jumbo pots that are over 5 inches wide and 6 inches deep! With a large healthy root system, you can be assured our perennials will flourish in your landscape. Rod Grasman (Owner of Garden Crossings L.L.C.)

Feedback History and Summary   130 positives 7 neutrals 1 negative

Comments:

Rating Author Content Positive plantslayer (12 reviews) On May 12, 2008, plantslayer Raymond, ME wrote: I just received my first order from Garden Crossings and am very pleased. The packing was great and the plants very large and healthy. The prices are a bargain for what you get. I ordered Dark Towers Penstemon from them, forgetting that I had already ordered it from another company. Garden Crossings price was $3 less and the plants where easily 3x's larger. They combined 3 orders for me to save on shipping, (which would have been reasonable even if they had not) and e-mailed me when they shipped it. They also asked at the time I placed the orders if I wanted supplies I ordered shipped right away or with the plants. Great customer service!!! I will most certainly be a repeat customer. Positive amoraflores (7 reviews) On May 6, 2008, amoraflores Malvern, PA wrote: I received my order from Garden Crossings last week. It was my first time ordering from them. I was very pleased with the plants they sent. I thought their packaging was very good. No soil anywhere, no peanuts. The plants were healthy. I made an addition to my order two weeks before shipping via e-mail and received a prompt reply with the additions included. I will order from them in the future. Positive phylsjournal (3 reviews) On May 2, 2008, phylsjournal Fishkill, NY (Zone 5b) wrote: Communication and service was excellent -- I received an email letting me know approximately when I would receive my order. I was quite pleased with the plant I received; it was quite large and very healthly. Also, the packaging was the best I've seen. I wouldn't hesitate ordering from them again! Positive DixieDirtDiva (4 reviews) On April 28, 2008, DixieDirtDiva Nashville, TN wrote: I received my order and was quite pleased. The plants were healthy and well established with, for the most part, really extensive root systems. The hardy hibiscus were obviously from several year old stock, and I believe I'll get blooms this year, and the asclepias were almost too tall for the large box. The prices were not particularly inexpensive, but the plants were of a size to warrant it. I liked the way they packed everything with bamboo stakes to prevent stems from being bent, too. I would order from this company again, especially if they have a sale! Neutral plantobsessed (2 reviews) On April 25, 2008, plantobsessed Grapevine, TX wrote: Bad packaging!!! I bought two salvias, and they arrived in the worst shape that plants can arrived in. Obviously, the plant's been tossing around in the box, bruised leaves, roots just dangling from the plant, dry soil all over the box. I called them and they first told me something along the lines of - go ahead and plant them into the ground, water them really good, and chances are they'll come out fine. I was not happy with that answer at all. So they did send a replacement immediately. Guess what, the replacement arrived in the same condition! Dry soil all over the place. They have been in business for just a couple of years, and obviously, packaging is still something they have to work on making better. I'm not going buy from them again. Positive Pat665 (1 review) On April 18, 2008, Pat665 Kerrville, TX wrote: My first order and the service was outstanding. Very well packaged,very quick delivery and my Mexican Feather Grass was in great shape. Will not hesitate to use in future as prices were less (even including delivery)than the big box nurseries and got my plants when I wanted them as opposed to when they are available. Positive knotz (2 reviews) On April 18, 2008, knotz Kelso, WA wrote: Another great purchase....Though a couple plants are on backorder, the other 3 came packaged good and healthy...I will keep buying from them, no problem :) Positive mrsjudes92 (4 reviews) On April 16, 2008, mrsjudes92 Cocoa, FL wrote: bought 3 ageratum and 3 agastache... what a nice experience to receive plants that look so healthy and full of growth. planted them and they look wonderful. the ageratum is setting blooms in just 5 days and the agastache is sprouting new leaves. I also bought a hydranga on the same order but have not yet received it. we've planted several hydranga and not had much luck with them yet. but I'm going to try again. will definately by from this company again. Positive suscwbuff (3 reviews) On April 5, 2008, suscwbuff Robesonia, PA wrote: I just had to write a comment even though I haven't received my plants yet. I have been adding to my original order for the last month. I have also asked for a substitution because I realized I had purchased a certain clematis last year. Their customer service rep couldn't have been more helpful and accomodating. Today I asked a question and had a reply within a couple hours. Their customer service is one of the best! I started ordering from this company in the last 2 years and have never been disappointed with the product or service. Positive kaydiehl (5 reviews) On February 21, 2008, kaydiehl Pasadena, CA wrote: I've ordered from them three times previously, and am waiting on delivery of a fourth. Vigorous plants of excellent size, well and promptly shipped. Doesn't get any better. Actually, it does -- great sales and/or reduced shipping charges from time to time as well. Positive kariny (1 review) On January 15, 2008, kariny Rock Island, IL wrote: I can't say enough good things about this company. Compared to the mail order places that I have dealt with before, the quality of the nursery stock is outstanding. It is the only company that provides a product that is the equal of anything I could by locally, plus its variety in its specialties is second to none. Positive dirtyharry (22 reviews) On November 28, 2007, dirtyharry Aurora, CO (Zone 5a) wrote: I have ordered several times from Garden Crossings and haven't gotten a bad plant yet. The plants are good sized and well packed. However, I do wish they wouldn't use FedEx. The only problems I've had are with the shipper. Positive Nigella (21 reviews) On October 17, 2007, Nigella Wilmington (United States) wrote: I ordered 2 Clematis, 1 muhli grass and 1Sambucus Nigra. My plants were shipped sooner as I could expect them. Packaging was excellent. The plants were large, beautiful, and vigorous. -Maybe one of the two clematis could have been stronger but it is still good and healthy. This was my first order with this company and I am very happy that I tried them. Positive moth2flame (2 reviews) On October 6, 2007, moth2flame Derwood, MD wrote: I ordered (3) Tree Peonies in late June. Unfortunately, just before they shipped in Oct., they said there was a mistake when taking inventory of their stock and they ran out of one kind I ordered:( The remaining (2) arrived last week and I planted/watered them immediately. Of the two bareroots, one looked healthy with large green leaves and eyes, the other was considerably smaller in both respects(on the edge?). Overall, the customer service was good and my emails were answered within 48 hours. The packing was OK, as the cardboard box was a bit bashed when it arrived but the plants seemed unhurt despite a few broken leaves. The roots were in soil in plastic pots and secured with rubberbands. Pricing was excellent. This was my first time ordering from GC. I will post a follow-up in the spring. Positive meplant (1 review) On October 5, 2007, meplant kelso, WA wrote: I received my first ever order from Garden Crossings and was VERY surprised at how large the plants were and what great shape they were in...I will definetly be ordering from them again...Absolutely got my money's worth and more...Packaging for my 4 plants was superb...Thanks Garden Crossings, you have my complete satisfaction. Positive wickerparker (9 reviews) On September 18, 2007, wickerparker Chicago, IL (Zone 5b) wrote: I've just received my first order from GC, and the experience has exceeded my expectations. I ordered 10 plants and each arrived perfectly packed -- they were each bigger and more lush, by far, than any plant I've gotten from any other online seller, including ones with the highest ratings here. As a midwesterner, it's nice to order from a company that's nearby so the plants don't have to travel across the country in unpredictable weather. They don't have the widest or rarest selection, at least not right now (Fall catalog), but I very much appreciate the fact that their standard sized plants are considerably larger than the norm for mailorder and in some cases come in 1 gallon containers. Plus, since my order was over $75, shipping was free. The plants arrived 3 business days after I placed my order. I'm absolutely delighted and wish I'd ordered more from them. On September 18th, 2007, wickerparker added the following: just correcting myself -- in some cases the plants actually come in _2_ gallon containers. Negative REXTHELAB (16 reviews) On September 14, 2007, REXTHELAB Rancho Santa Margarita, CA wrote: Very negative!!! Sorry to bust the 100/100 score but the most recent order that i received was LOUSY!!! I had orderd some coleus, which showed up with all their tops cut off to fit in the box. The packing was lousy, it looks like the plants are all in shock with many broken branches and lost leaves. The perilla "Gage's Shadow" all look very root bound in their small containers and are also in shock. Aslo on that order were some strobilanthes "Persian Sheild' also with their tops cut off. The only decent plant in the bunch was an euonymus wich was small enough to fix inside the box. I would give this company an F- in packing, I will see what I can do to save these lousy plants they sent me. It goes without saying...I wont order from these folk ever again. FOOEY!! Positive lostintexas (6 reviews) On September 8, 2007, lostintexas Abilene, TX (Zone 7b) wrote: I love ordering from this company. The plants I receive are so big and beautiful, I have yet to get plants like this from any other mail order company. I just cannot say enough about how beautiful the plants are when they are received. They are healthy, big. I always get a thrill when I see a Garden Crossing box on my doorstep. And everything I have purchased from them were delived in a timely manner. I have one plant I ordered about two weeks ago and got last week and it is starting to bloom and I am so excited. It is a phlox and I have never had phlox and did not think I could grow a phlox yet there it is in the garden just about to bloom. And I also ordered Joe Pye Weed which I have ordered from somewhere else, not sure where, but which did not live long enough for me to enjoy. This Joe Pye Weed I have great hopes for. Since it is a great butterfly plant I have been wanting one for awhile. This plant has put on so many new leaves it does not even look like the same plant, this is in just over a week. And again, the plant looked awesome when I got it, now it looks even better. Only one minor flaw that I feel I must report. My last order of two plants was shipped on August 27. By September 1 I had not received the order. Now this site has an excellent way of going to your account, checking the status of your order and then tracking the delivery. So I tracked the delivery and FedEx said that the produce arrived here damaged and they were awaiting instructions from the shipper as to what to do. Finally on September 6 I checked again and the plants had been sent back to the company and I have a new ship date of September 11 for my plants. Now my only complaint is that I was never notified by the company about what was going on with my plants. The only way I new was by checking the tracking on the FedEx site. I do appreciate however that they are not willing to send me damaged goods and are doing their best to get them replaced. I would have probably just let these two plants go and not continue with my order but they are two plants I am pretty excited about getting. So just a small glitch in an otherwise awesome mailorder site. And I would still, without hesitation, buy from this one again. I probably shouldn't as I have spent too much money on plants but their plants are just so awesome when you receive them that I cannot help myself. Also the shipping seems to be a lot more reasonable than a lot of other places. I cannot stand buying a packet of 1.25 seeds and it costs 6.00 to ship. So ridiculous. But the shipping a Garden Crossing seems quite reasonable. Great company, would recommend to anyone. Positive hummingbrd (4 reviews) On September 3, 2007, hummingbrd Reno, NV wrote: I can't begin to tell you how impressed I am with this company. The plants I received were healthier, bigger,and greener than I buy at my local nurseries. I had questioned that they sent me the correct varieties and their customer service was superb...and...they were correct...and I was wrong...but they were very very patient with me! This was the first time I had ever ordered plants by mail order. I think they spoiled me and it will be hard for all other companies to impress me as this one did. I also loved the size of their plants. Because of the intense dry and hot conditions a 2 1/2 inch by 3 inch usually barely makes it here, and always has a tough time getting started here. I have a policy to use only gallon plants, however their 5 inch plants did fine...good root system for sure! Positive erichle (5 reviews) On August 29, 2007, erichle Reedsburg, WI wrote: I have been gardening for over 10 years, and I have dealt with many many Garden Centers. Then I found "Garden Crossings" on the internet, an since they seem to have lots of unique plants, I ordered 6 Items. Here comes this large box, and when I opened it, I found that the plants they send where almost fully grown(i.e. large Box) and in truly wonderful healthy condition !!................... I have in all those years never received such almost fully grown plants, and in such great Health !!!............ I planted everything, and they almost instantly started to bloom, what a JOY :) And what a wonderful suprice :) Margrit Positive tmmshasis (6 reviews) On August 9, 2007, tmmshasis Middletown, CT wrote: I ordered a 2 gallon size viburnum nudum 'brandywine' from this company. They shipped it within two days and I received it yesterday. What a beautiful big healthy plant they sent me. I am very pleased. I will definitely order from them again. A+++++ On September 14th, 2007, tmmshasis added the following: I hate to repeat myself but man oh man what an awesome company! I placed a second order for one viburnum 'winterthur' and another viburnum 'brandywine', both in the 2 gallon size. I received very large plants with plenty of growth and large healthy root systems. I have planted them and can't wait for spring! Definitely money well spent. I am definitely going to order from them again. A++++ Positive strell (2 reviews) On August 9, 2007, strell Liverpool, NY wrote: I received my first order from Garden Crossings yesterday in the midst of extreme heat and drought. Have to admit I was leary about doing it, but everything came in wonderful condition. The packing excellent and professional, the plants outstanding. No signs of stress whatsoever. Clematis, Butterfly Bush, Asters, Heucheras all great. They are a delight to deal with in all aspects. Even phoned me regarding a question. Unusual for a company to do this in this day and age. No better than Garden Crossings in my book. On August 17th, 2007, strell added the following: Another wonderful shipment of LIttle Lamb Hydrangea and Limelight Hydrangea in 2 gallon containers. Beautiful, flowering and perfectly packaged. This Company is A+ with service, product and anything else you can think of for an online Garden Center. I will always use them for my gardening needs. On September 6th, 2007, strell changed the rating from positive to neutral and added the following: Well, I hate to change my rating, but my shipment today had the wrong clematis in it. They sent me The President instead of what I had ordered. I also noticed on a previous ordered clematis that there were two tags stuck in the pot, thus it was hard to say which one it really was. At this writing I have called the Company and emailed them as well. Some of their Clematis are tired and have arrived broken, but I felt that the root system was large enough to support future growth. They have always been accommodating so far. I will update this when I hear from Rod. He has been very good to me. On September 9th, 2007, strell changed the rating from neutral to positive and added the following: Well, I did hear from Rod, and he is without hesitation replacing the Clematis. This is a fine Company, without question, that I would recommend anyone do business with. I have one suggestion for them when they ship Clematis, and that would be to wrap the entire plant in something rather than just the pot. The vines break easily and that has been an issue with them. That would probably avoid some of the breakage I've encountered. Other Companies do this through mail order. Otherwise their packaging is excellent and the plants as well. Rod is a great, as well as helpful. On September 9th, 2007, strell added the following: Well, I did hear from Rod, and he is without hesitation replacing the Clematis. This is a fine Company, without question, that I would recommend anyone do business with. I have one suggestion for them when they ship Clematis, and that would be to wrap the entire plant in something rather than just the pot. The vines break easily and that has been an issue with them. That would probably avoid some of the breakage I've encountered. Other Companies do this through mail order. Otherwise their packaging is excellent and the plants as well. Rod is a great, as well as helpful. Positive lroth217 (7 reviews) On August 7, 2007, lroth217 Lemont, IL wrote: I am new to reviewing companies, but not to gardening nor to mail-order nurseries. This is one of the best. Their deliveries are consistently quick, their product arrives in excellent condition and well worth the price which is comparable to other on-line companies which may not deliver the same excellent level of quality. I can't think of a single plant I've purchased from them that has not thrived in my garden. Highly recommend Garden Crossings. Positive lilyblue22 (1 review) On August 6, 2007, lilyblue22 Hilton, NY wrote: I have placed two orders with this company. The plants arrived in excellent condition, they were very carefully packaged. I definately intend to place future orders with this company and highly recommend garden crossings. Positive KrissyKol (3 reviews) On July 30, 2007, KrissyKol Westfield, PA (Zone 5b) wrote: I ordered 3 Black Beauty Elderberry and 3 Blueberry Muffin shrubs. All were packaged very well and arrived in great condition. Shipment was fast and as expected. The Elderberry were large, and I feel I got my money's worth. The Blueberry Muffin shrubs seemed a bit small for what I paid, but my expectations could be unreasonable because I do not have them available locally to compare size/price ratios. All in all, I would order from them again. Positive rosa18 (7 reviews) On July 28, 2007, rosa18 Bartlett, IL (Zone 5a) wrote: I have ordered twice from this company, and I love them. The plants we're large and luscious. The shipping was fast, and the plants came well protected. I have done a lot of online plant ordering and this company has really impressed me with their quality. Positive tjtzoo (1 review) On July 22, 2007, tjtzoo Pinckney, MI wrote: I placed a first time order with this company this spring and was so impressed that I would restrict my ordering only to them. The plants arrived healthy and bigger than I expected. The box could have been turned upside down and the plants would have been ok. Each plant had a cardboard protector over the soil taped in so the soil could not fall out of the pot. Each plant had two sturdy stakes in the pot to keep the plants from being crushed. I have full confidence in ordering from Garden Crossing. They are a quality, dependable organization. Positive FenwickFarm (3 reviews) On July 18, 2007, FenwickFarm Williamsport, MD wrote: I have ordered twice from this company. The email response is quick and accurate. The plants arrived in three days in impeccable condition. They were fresh, full and quite large. What a delight. The packing was also perfect.(I ordered Mallows and Heucheras). I would order from this company in a heartbeat. If these plants die, it would be my fault-not Garden Crossings! Neutral patnjbob (20 reviews) On July 11, 2007, patnjbob Blossom, TX wrote: I hesitate to give a neutral when I've had such an experience as this one with Garden Crossings. I ordered 3 Clematis and a variegated dogwood and one Joe Pye weed. The company waited almost a week to ship, which was fine. But when the box arrived, the results of riding around the country with Fed Ex were for the most part, horrible. The dogwood wasn't even in a pot. It was dry and yellow and had been so for days. The clematis were in sad shape also. The container with the dogwood didn't have the cardboard collar on it, the plant tag was upside down, buried in the pot. The dogwood was in the middle of the other plants. The clematis appear broken and one is withered and dead. I contacted the company and was told by Heidi, to plant the plants and give them 2 wks. I did as she asked but as of today, the dogwood is deader and the one clematis is deader also. Again, I contacted the company and again, Heidi said they would reship in the next few days. Seeing as we are in the middle of summer now, I requested either a later shipping date or refund. I prefer the refund and will gladly box the dead plants up and send them back to the company so they can make sure I'm telling the truth. I will update this as soon as the problems are addressed . If someone from the company is listening. Refund for the 2 plants will be much more appreciated than reshipment since they'll have to go through winter as small plants and probably will not come back next spring. But will update the rating as soon as I get something, plants or refund. On August 1st, 2007, patnjbob added the following: After posting on this site, a partial refund was made for the 2 plants which were dead and or near dead upon arrival. Positive jenireed (15 reviews) On July 4, 2007, jenireed Appleton, WI wrote: This will be one of the only places I will now mail order plants from. This spring I had ordered a bunch of coneflowers. All of them came huge and ready to bloom. They were so healthy, and all of them are doing great in my garden. So when they had a sale on hostas this past week I decided to try their hostas. I have over 200 hostas in my collection, so I know a good hosta when I see it. I ordered on a Friday and had my order on Saturday. The hostas were absolutely huge!! You won't be disappointed with them! Positive eagerwatchdog (3 reviews) On July 2, 2007, eagerwatchdog Berwyn, IL wrote: I made my first purchase with Garden Crossings last end of May, ---shasta daisy summer snowball, sunset coneflower and harvestmoon coneflower. All of them came in excellent condition. Today, my summer snowball shasta daisy is giving a big show of very fantastic blooms! My sunset coneflower is showing some flower buds while the harvestmoon is trying to show some more fresh, healthy, new leaves. The first time I received these plants, I told myself I'll be back to order some more! They sent healthy plants with good roots. Thank You! Positive 9kittymom (5 reviews) On June 23, 2007, 9kittymom Bartlesville, OK (Zone 6a) wrote: Wonderful plants!! After FedEX managed to send the box all around for a week, I finally received the plants. I ordered 3 hibiscus and 3 torenia. The Blue Satin hibiscus has BLOOMS on it!! Wow!! Everything was wonderfully packed and none the worse for wear from their long trip which shouldn't have been. I will definitely order from them again. Very impressed! =^..^= Positive fleur_guy (4 reviews) On June 19, 2007, fleur_guy Olmsted Falls, OH (Zone 5b) wrote: Not to pile on the platitudes but I recently received a couple of shipments from Garden Crossings and to say the least, the plants were well packaged and appeared very healthy. Transportation was reason- able and customer service answered a question concerning the appearance of one of the plants in a timely fashion. You couldn't ask for more from an internet supplier. Keep up the good work and more orders will be forthcoming. Neutral White_Hydrangea (20 reviews) On June 12, 2007, White_Hydrangea Aurora, CO (Zone 5a) wrote: I am very impressed with Garden Crossings. I ordered a lilac and viola from them. The plants arrived quickly (within days rather than weeks like some other companies). I was able to choose my shipping date. They were well packed, given no room to shift around or lose dirt. And they were big, bushy, and very healthy. The lilac was only in a 5-6 inch pot, but it was bigger and more lush than lilacs I've received in 1-gallon containers, yet it wasn't rootbound. I'm very happy with them and will definitely order from them again. On August 20th, 2007, White_Hydrangea changed the rating from positive to neutral and added the following: I have to shove this down to neutral at least. The plants have all since died. I won't be making any more orders from this company. I've ordered the replacement lilac from somewhere else. Positive bigcityal (11 reviews) On June 7, 2007, bigcityal Menasha, WI (Zone 5a) wrote: Very well run company with good plants. I liked the larger sized plants shipped. Positive kkirschbaum (16 reviews) On June 5, 2007, kkirschbaum Brooklyn, NY (Zone 7a) wrote: This is a great company from which to order plants. The website is convenient and easy to use, and I love the fact that it stores a history of my past orders. The prices seem fair, and the plants I have received have all been much larger (like 2-3 times) than plants from other major mailorder nurseries I've used. I can't say what customer service is like, since I have not had a complaint to lodge or a problem to resolve, but if I am interested in a plant from another nursery I do find it useful to check if it's available through Garden Crossings. I just wish they had more unusual or rare plants as well. Positive nmeekin (6 reviews) On June 5, 2007, nmeekin Bennington, VT wrote: I ordered about 180 plants from them this year for the first time. Service was perfect, shipping flexible and secure, and plants unbelievably large and beautiful. They are better than the local reputable nurseries. These are not gallon plants, but they are bigger than all of the other gallon plants I bought. I am so happy. Positive elaird (8 reviews) On May 28, 2007, elaird Boone, NC wrote: I ordered 6 plants, 2 varieties, in Spring 2007. I received large, healthy plants, that were well packaged for shipment. One thing I love about this company is that they let you select your shipping date. Other companies send plants far too early in the Spring for our weather. By choosing my own date, the plants have a much healthier start in my yard. Positive deeskid57 (2 reviews) On May 19, 2007, deeskid57 Owensboro, KY wrote: Extremely pleased with the plants I received. I ordered 7 echinacea & 2 clematis. All were TRIPLE the size of any other plants from any other mail order company. The packing was the best I have ever seen. They were shipped in large pots with WELL established root system. The plants were completely braced so that even if the box were turned upside down, the plants remained stable. The plants were very healty looking with several stalks per pot. I will most DEFFINATELY order from them again! Positive paulgrow (25 reviews) On May 18, 2007, paulgrow Allen Park, MI (Zone 6a) wrote: I just received my first order from Gardening Crossings. I ordered 3 Hydrengas and 3 Clemantis. The plants werer nice size and vigorus. Very healthly. I was very happy with the order. The packing was excellent also. Paul

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