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This company is affiliated with 2 companies:
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| Feedback History and Summary |
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Comments:
| Rating | Author | Content |
| Positive | scutler
(24 reviews) | On February 16, 2008, scutler Charleston, SC
(Zone 8b) wrote:I placed a substantial order for shipment in fall of 2007 and was exceedingly impressed with the exceptional size, health, and quality of the robust rhizomes received, a number of which could only be described as massive. I believe these may, in fact, have been 'the' largest and most impressive I have yet received from any vendor.
My order arrived at the designated time with all items well packed and in excellent condition.
At this time I am eagerly awaiting the opportunity to place my 08 order!
On April 25th, 2008, scutler added the following:
Spring has arrived, and I am thrilled to announce the incredible success of the iris I ordered from this vendor. The truth is that after my order arrived last fall, I got busy with other things and didn\'t get around to planting them until WAY after cut-off date for my area. Our winters are pretty mild (8b), but I\'ve read that irises should be in the ground here no later than the end of Nov. I\'m embarrassed to admit that I planted mine in late Jan and early Feb of 2008! I felt guilty for letting such huge, healthy rhizomes go to waste - as I figured they wouldn\'t have time to establish healthy roots before summer.)
Incredibly, not only did they survive but a mere 2 months later, starting in April, they were blooming, and that\'s not all. Where as I am accustomed to seeing 1 to 2, maybe 3 blooms on a newly planted rhizome, these are decked out in a half dozen or more blooms. Some have multiple stalks, each with numerous blooms. I\'ve really never seen newly planted rhizomes bloom like this before. I\'m sure it is due to the incredible size and vigor of the rhizomes I received.
I will absolutely order from this vendor again. If you are trying to decide whether to place an order, I can\'t recommend them enough. (If the vendor is reading, may I say, \"Thank you! Please keep up the great work\") | | Positive | austintxplanter
(2 reviews) | On October 24, 2006, austintxplanter Austin, TX wrote: Nola's irises sent beautiful, fresh, healthy rhizomes. They give personal attention to your order and even thought it was late in the season, they were still able to send my complete order and they also included several additional BONUS varieties. Plants were reasonably priced, shipping was fast, the plants were well packed and arrived in great shape. I can't think of another thing a buyer could want!!! I can greatly recommend Nola's as the place to buy irises. | | Positive | tj0504
(12 reviews) | On October 13, 2006, tj0504 Saint Louis, MO wrote: I am new to ordering iris, and I didn't start until August. Theirs was the first company I ordered from...and the last I received. With that exception, everything else was perfect. The rhizomes were well hydrated in spite of a six day trip from California to Alabama, with generous fan/rhizome size. Their e-mails were answered promptly.
Even though I placed the orders late, I received every single rhizome I ordered. When I asked about a particular variety from Leota's and not shown on their website, they included it as one of many bonus iris.
It was an excellent experience, and I will order from them again next year.
On May 5th, 2007, tj0504 changed the rating from positive to negative and added the following:
The above comments were made out of my belief that certain of my experiences were isolated incidents, and my own tendency not to slam anyone.
I had problems with Nola's from the beginning to the end of my experience with them. According to them, I ordered late in the season. I was given a ship date in late August, and before I received it, I placed another order. In total I spent $350-400 perhaps more. The plants were paid at the time of the order, at my request. Again at my request, the first order was to be shipped with the second, which was to have been in Early-mid September. It wasn't received. Nor did I receive a response to the email. I called, and was rather rudely advised of another ship date. That one didn't happen either. I again emailed, I don't remember the response only that it, too, was rather terse. I gave up, contacted the card company in anticipation of disputing the charges. Finally, in October, I received the rhizomes. They appeared healthy. I planted them, and as feared, our weather turned cold. Many failed to put on new growth, and in mid November or so, I dug them up to see why. They had cold rotted. I contacted the company, via email. They checked, found they had indeed promised me earlier ship dates. They said there had been a death in the family. I let it go. At no time have I asked for replacements, which is good because at no time have they been offered.
This year I contacted them with the actual number of casualties, and again I neither asked for, nor expected, nor cared about replacements. I advised them that I was leary based on last year's experience and wanted some assurance that there would be no repeats. I feel that is understandable. They have a large selection of rebloomers that I would like to have ordered from, but it won't happen.
The pattern of last year has already repeated itself. That was two months ago, and I still have received no response. My experience of their customer service left me with the belief that it is non-existent.
On May 29th, 2007, tj0504 changed the rating from negative to neutral and added the following:
Soon after this post I received a reply to my last email to them. They apologized for prior oversites, and persistently offered to replace those that were lost. Customer service, rather than replacements were of greater concern to me.
This contact seems to have been triggered by this post, however I have been assured that it was an isolated incident, and that every effort has been made to ensure it does not happen again.
I did send them another order, and will update later upon its receipt. In the meantime, I am changing the negative to a neutral.
On September 13th, 2007, tj0504 changed the rating from neutral to positive and added the following:
I am changing my rating to a positive. As stated in my last post, they seem to browse this site,take note of complaints and follow up on the issues found in those complaints. Nor did they attempt to make excuses for the failures of last years orders.
This year, I again requested an early ship date, and it was honored without issue. The health and appearance of the rhizomes was never an issue. Their rhizomes are an excellent size with more than one fan in most cases. Further, the one replacement I really hated losing was sitting squarely on the top layer. This year, as last, they were generous with bonus iris.
| | Positive | Margiempv
(30 reviews) | On March 30, 2006, Margiempv Oro Valley, AZ
(Zone 9a) wrote:Wonderful, helpful people. Quickly answers e-mails and sends healthy, good sized rhizomes. Nice extras too. Good prices and very accommodating. Great experience! Would buy from Nola's again. Recommended. :-) | | Positive | RNB68
(10 reviews) | On September 16, 2005, RNB68 Victorville, CA
(Zone 8a) wrote:Nola's is wonderful! Rhizomes large, plump and FRESH. Substitutions were very nice as were the many bonuses. Gary is super nice and worked with me when due to personal circumstances I had to request early shippment. Will totally order from Nola's again. Highly recommend Nola's! | | Positive | Sally_G
(2 reviews) | On July 25, 2005, Sally_G Sunnyvale, CA wrote: NOLA'S IS THE BEST !!!
I caught Iris Virus last year and ordered from 3 mail order houses a total of 80 irises, keeping the 3 batches separate (a test garden). Nola's were by far the best rhyzomes I received, they were hydrated so well and looked as though they had just been dug up. The 2 substitutions were fabulous choices and I received "many extras". All the irises bloomed! My neighbors are still talking about their beauty. MANY THANKS!
On April 8th, 2006, Sally_G added the following:
2005 was my 2nd year ordering from Nola\'s. They now have the b-e-s-t tags on iris rhyzomes...and all are growing well. | | Positive | 4LadyLeslie
(1 review) | On April 1, 2005, 4LadyLeslie Tucson, AZ wrote: Last fall I ordered 20 Rebloooming Tall Bearded Iris' that are now covering the walls of my garden BEAUTIFULLY!! I had ordered from other companies before and the rootstock on these were INCREDIBLE!! EVERY ONE of them are THRIVING- I have even noticed that the "Hells Fire" is getting ready to send up a second set of shoots already!! I HIGHLY RECOMMMEND ordering!!
All emails were answered in a FRIENDLY and INFORMATIVE manner. Living in AZ- Gary was kind enought to schedule my shipping for the right planting time for my region. This year, I am so happy with my new iris collection that I will be addind more-- but ONLY FROM NOLA'S!!! Their prices are beyond compare and the product is OUTSTANDING!!! | | Positive | GardenGardner
(1 review) | On March 7, 2005, GardenGardner Huachuca City, AZ wrote: I logged on to Nola's and never wanted to leave, I spent hours looking at the STUNNING photos and realized how great this site was in comparison to the others out there.
I bought for both myself and my mom as a gift and they answered my questions quickly and in depth w/ great service and also shipped my orders separately with the one to my mom as a gift and the other to me in Arizona.
My account was billed the correct amount in a timely manner.
The rhizomes arrived in great packaging, well labeled and in great shape, and I had extras to boot!! More than I had ordered. Also, the one substitution was for a far more expensive iris that was as close to what I ordered as humanly possible.
I would definitley buy again, and when I go to Northern California, my mom and I are going to go visit in person.
Excellent service and iris for those of us who have "iris virus".
| | Positive | Elphaba
(1 review) | On March 7, 2005, Elphaba Houston, TX wrote: Last fall, I bought irises from Nola's and from another company. Nola's bulbs were twice the size and have produced much bigger, healthier plants. I planted them in mid-October. Hell's Fire bloomed in January. Phantom Masquerade started blooming in February and is still blooming in March. It has a 42" bud stalk that has already produced four giant stunning flowers and there are at least three more buds ready to open. Black Fantasy is sending up a bud stalk now and the others appear to be getting ready to bloom too. I'm thrilled and amazed by the vigorous growth of the irises from Nola's Iris Garden. | | Neutral | 4747
(5 reviews) | On September 29, 2004, 4747 Chula Vista, CA wrote: Was very disappointed in the rhizomes, they were small and not very healthy looking. Even though they substituted very expensive plants for those they could not ship I was disappointed. My garden is extremely small and I only order those rhizomes I really would like to add to my garden.
I was impressed with the fact they did keep me updated on shipping dates, which was appreciated.
Reading all the other reviews, I see everyone was very happy with their rhizomes so I will definitely order from Nola's next year - perhaps this was a one time
happening. | | Positive | SciFiFan42
(5 reviews) | On September 24, 2004, SciFiFan42 Grand Prairie, TX wrote: What an excellent company! I ordered a total of 11 Iris plants from them. I received them exactly when they were scheduled to be delivered (i.e. quick shipping, no delays!) and the first thing I noticed when I opened the boxes was how healthy looking the plants were.
The second thing I quickly noticed was how many extra Iris I received! Along with the 11 I ordered, I received an additional 6 plants, several of the same variety that I had ordered, and several of completely different varieties that color-matched perfectly with what I had wanted.
Nola's Iris Garden has wonderful prices, an excellent selection and healthy stock, and great customer service. I couldn't have asked for anything more. :) | | Positive | gizzmo93
(17 reviews) | On August 13, 2004, gizzmo93 Iowa City, IA
(Zone 5a) wrote:I ordered $120 worth of iris. They look great & Gary was extremely helpful in getting these delivered to me quickly. All my emails were answered promptly & though I probably drove him nuts with my questions - he never showed it. These are very nice people who really care about the quality of what they send & customer service & satisfaction. Thank you again - you have earned a repeat customer here!
On September 1st, 2004, gizzmo93 added the following:
Ordered again - just couldn\'t help myself:) As always - great prices & rhizomes! Thanks again | | Positive | doss
(39 reviews) | On August 11, 2004, doss Stanford, CA
(Zone 9b) wrote:Hi! I am writing because, while I have not received any plants from them (just ordered yesterday) . They were really great helping me with the web site and the personal service cannot be more outstanding. Just a hint to avoid some possible trouble, pay by check, as PayPal ( who is also handling their credit cards) is not quite on line yet. This is as of 8/11/04. They are working hard to solve this problem but you (and Nola and John I'll bet) will be grateful if you use the check option for awhile. See, I am on a first name basis already They ended with asking me to come and visit them. (They are close by.)
So A++++++++ for customer service. You already have someone in this string who has seen the plants and has given them high marks. Can't wait. | | Positive | rosetime
(1 review) | On July 19, 2004, rosetime San Jose, CA wrote: I visited this new garden in San Jose after reading about them in the local paper. The plants I have purchased from them are excellent and because they are new, their prices are terrific! Highly recommended! |
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