AprilsWin24 Bowleys Quarters, MD (3 reviews) March 27, 2014
So happy with my recent order! I ordered 3 "Stingray" Elephant Ears, a Persian Lime plant, and a Dwarf Jamaican Heliconia. All of the plants were in great shape when they arrived and were packaged amazingly- small pots with dirt and protective plastic for shipping, each plant was wrapped in tissue and placed securely into a proper sized box. All of the plants are adjusting well and I couldn't be happier. Will definitely order more from them- the stock is excellent and their variety of rare plants is a bonus.
I was a little reluctant to order houseplants in one of the worst winters in many years. But they said they would ship when the weather permitted. The plants arrived in perfect condition; all were healthy (a few in bud stage). I have never had plants so carefully packed and so well protected for shipping. On my second order, the experience was the same; nothing broken or damaged and no spilled dirt all over the bottom of the boxes. Everything very healthy. They have a wide variety to choose from and even have special sales periodically. I will definitely make future purchases from Logees.
reeve1 Plano, TX (Zone 8b) (39 reviews) December 1, 2013
Posted on July 17, 2011, updated December 1, 2013
Posted on April 16, 2010, updated July 17, 2011
Posted on April 13, 2010, updated April 16, 2010
Posted on April 2, 2010, updated April 13, 2010
I have been a loyal customer of Logee's for some time and in the earlier years have not had to request a replacement, so things have been fine. However, I recently received an order where some of the plants were dormant and it was difficult to recognize that there was a root problem with one particular plant. 6 weeks later, it was my opinion that the plant (Strongylodon macrobotrys - Jade Vine) should have shown signs of growth and it had not, so I contacted them to explain the issue and request a replacement, if necessary. I received the same response, since I was 2 weeks past the 30 day limit for reporting failures on the Feb. 12th order, they were not going to replace the Jade Vine on April 1st. I had just received an order I placed earlier in April on the same day that I was requesting the replacement on the previous order, or else I would have cancelled it, too. I spend between $200-$500 with them each year. I responded requesting to speak with someone of authority and am waiting to see if they will respond. I find it difficult to believe that a reputable nursery would allow only 30 days for dormant or otherwise questionable sized plants to grow or acclimate. But, I have noticed a decline in the customer support and quality of orders when they are shipped (plants don't stand up in the pot on their own, they look like they are stuffed into a different pot before being shipped, leaves and tops of plants are broken off when received due to poor packing or handling, etc.). I never said anything before because the plants were usually of good size and recovered from bangs and bruises. Logees was also the only one to carry some of the harder to find plants, but I will no longer give my hard earned money or recommend anyone to a company that sends sub-par plants and then refuses to stand behind what they sell, regardless of their policy. I do not know many companies that only offer 30 days guarantee. Even Michigan Bulb gives a lifetime guarantee and most reputable companies will replace plants the 1st year/ growing season. Still waiting to hear back from them, but from my place in this recent transaction with them, all I can say is... Beware!On April 13th, 2010, reeve1 changed the rating from negative to neutral and added the following:
After a week of being so mad I could bite nails, Ashley eventually contacted me and agreed to replace everything that I had problems with. She was very cordial and kindly explained that they are a small company and cannot give the same guarantee that larger corporations are able to give on their plants. Instead, they put more effort into insuring that the plants that go out are all healthy, of good size, and are packed well before leaving in hopes that this would avoid too many replacements past the first 30 days that a customer has the plant. I asked that they also give consideration for plants that are dormant and that these plants receive an extra guarantee above the usual 30 days. Not just to look at the calendar and immediately say "NO" whenever someone contacts them to ask for a replacement 2 weeks past the 30-day window. Since they did eventually replace everything, we are on good terms again. I just wish I didn't have to go through the heartache and trouble I did to get what should have been offered to me in the beginning without question. Many people wouldn't have bothered to post comments here in order to get further noticed after initially being turned down by their customer support department, and probably just wouldn't darkened their door again. This is what I would have done had they not noticed my posting here. What I found is that these are really nice people who are just trying their best to run a successful business. So, I retract my negative comments and give them a neutral pending the arrival of my replacements and a more positive and consistent initial attitude with the customer.On April 16th, 2010, reeve1 changed the rating from neutral to positive and added the following:
Well, Logee's did the unexpected and went way above and beyond what they needed to in order to fix my problem and make things right again. These are very good and proud people and I'm sure now that my problem was an isolated incident. If it wasn't, I know that if it does happen again they will make every effort to take care of it, pronto!
Problems happen, new people make mistakes, sometimes the wrong things are said. I just needed to remember to give people a chance to make it right. Logee's did this in spades and I would recommend them to anyone looking for rare and unusual plants. They do carry the best quality and I've been around the block several times. Logee's has proven that they will take care of you. Good luck and Happy Gardening.On July 17th, 2011, reeve1 changed the rating from positive to negative and added the following:
I have quit buying from Logees. As an accomplished gardener of over 40 years, my house and garden are full of plants as much as 25 years old. However, over 4 years of dealing with Logees, nothing I have purchased from them typically survives for more than a year. I've spent well over $1500.00 with them to date and I have maybe 5 plants still living. Many of the plants I've received have had very small root systems. I've complained to them about their deceptive pot sizes, whereby some plants are being grown in 1 inch starter plugs and then transferred to 2.5" or 3" containers and being sold as a larger potted plant without sufficient grow time in the new container. When you go to plant it, the dirt falls away and you have a plant in a 1 inch plug again with no roots reaching outside of the 1" plug area. In other cases, the plants just seem to be too immature to be out of the nursery environment and they never really recover from the shock of transport. I honestly think Byron is the nicest man and his main help, Ashley, could not be sweeter and more understanding. They've sent replacements in the past when I have complained. But, their plants haven't survived while those that I purchased from other nurseries have flourished. One example, I purchased (7) Hibiscus from Logees, and at the same time, I purchased (3) Hibiscus from Home Depot (The Home Depot were in slightly larger 4" pots and half the price). The main difference was the Home Depot plants had 4 times the root system. Needless to say, ALL of the Logees Hibiscus are dead now while the Home Depot Hibiscus have grown 3 times their size over the same year. I baby them, coddle them, but the Logees plants just don't respond. Finally, a Black Olive tree (12" tall) I purchased arrived in bad shape and it didn't last, but I was so disgusted that I finally quit calling them. They typically don't replace anything after 30 days without a lot of begging and unpleasantness. I could go on and on with the money that I feel I have wasted for what I received, and I suspect there are others out there having the same issues who are not speaking up and who are also no longer ordering from them. On December 1st, 2013, reeve1 added the following:
I have had problems with Logee's and have posted them here. In doing so, Logee's will no longer conduct business with me. Maybe others who have posted problems when they occurred have also been cancelled, because mine don't appear to be the worst by far. I don't control their methods or actions. All I can do is be pleased with them or report on them when I am not, which is the purpose of this forum. I stopped doing business with them, and after waiting 3 years, I decided to give them another try to see if anything changed from before. I placed the order, everything was pleasant, I even called customer service and spoke with someone about an item on my order and at no time did they indicate that they were not accepting orders from me. I had successfully placed an order online and was excepting to receive it. Only when I called weeks later to inquire about a potential 2nd order did I find out they cancelled the 1st order and never told me. I think these actions speak for themself. I don't make this stuff up! Apparently, I'm the problem and Logee's has no fault in anything that I complained about before. Thus I have been banned from doing business with them. All I can say is Good luck in doing business with a company that conducts themselves in such a childish, emotional manner. If you can't accept criticism or comments from customers that are intended to improve you and make you better then you probably will not rise above the current problems people have been complaining about. Lately, there are as many Neutral or Negative posts as there are Positive. Sorry you feel that I am the problem.Company representative comment on April 4, 2010: On Apr 4, 2010 6:32 PM, Logee's Greenhouses, Ltd. responded with:
We sincerely apologize for the disappointment. When we are in the office tomorrow, I will make sure that we look into the issue immediately and have someone contact you as soon as possible.
The 30 day guarantee is meant to ensure that you receive healthy, growing plants. In most cases a month is enough time to ensure that the plant indeed arrived in good condition. I certainly agree that this is diffcult to carry over to plants that are sent in a dormant state. We always want all of our customers to be happy with their plants and their experience with Logee's.
Logee’s Customer Service
cathy166 Stamford, CT (Zone 6b) (5 reviews) September 26, 2013
I always feel I have to add my own two cents' worth when I see a vendor I used got a negative review.
My order from last week arrived today It was fresh, beautifully packed and the plants (mostly rex begonias) are just beautiful. I could not have been more pleased. Two days ago they sent a tracking number when the package was shipped.
sosreptile Fairfax, VA (Zone 7a) (2 reviews) September 25, 2013
Posted on July 26, 2013, updated September 25, 2013
When I placed my order for three plants (Bougainvillea 'Double Red' 2.5", Hibiscus 'Japanese Lantern' 4" and Clematis 'Nelly Moser' 4") I was giddy with excitement. Here I saw a company that has been around for more than a century, has a well constructed website that is easy to browse, has an exciting selection of plants and had authored a book that I own and enjoy referring to. Not only that, but the plants I ordered had excellent reviews on Logee's website and they were part of the summer sale currently under way, so I decided to take the plunge and order. Unfortunately, my experience after the order was less than desirable. These are the points that made me decide to give a negative review:
1) The online order tracking system is a bit dysfunctional. After ordering I got a confirmation email of my order. The site said orders are typically shipped within 5-7 days. A week later, I got no shipping confirmation email and the status on the website had not changed, so I contacted customer support. They told me it had shipped the previous day, and since I had chosen not to receive emails from them I didn't get the notification. Firstly, I did not choose not to receive emails, and secondly, even if I did, then how did I get an email confirming my order was placed? So I asked them for a tracking number, but their tracking system was down on that Friday and I had to wait until Monday to get a tracking number, by which time I received the plants. Today, two weeks after I placed my order, the website still has not updated with the order status. They really need work on making this system better.
2) Typically, you would want to avoid physical stress to the foliage of plants when shipping them, but the plants were wrapped fairly tightly in packing paper, placed at the bottom of the shipping box, then secured there by boxy wads of the same packing paper placed on top of the plants in the corners of the box. I have ordered plants from other places and this packing method was rather disappointing (refer to my review on Neem Tree Farms' where I described their packaging).
3) The Clematis has no growing tips (was cut back) and the leaves look unhealthy and stressed. The Bougainvillea's growing tip was damaged by the packaging and has shriveled and blackened. The hibiscus, although healthier looking than the other two, came with it's own ecosystem - it had a live spider, complete with web and insects caught in it. Now, I've been gardening for years and bugs don't bother me much but if I'm ordering from an established place, I surely expect the plants to have been inspected before shipping. What if it was a poisonous spider?
4) In the reviews on the site, most people said the plants were bigger and healthier than they expected, and in some cases already blooming. In my case, I was surprised at how small the plants in the 4" pots were. I did not get the feeling that I got my money's worth, particularly on the hibiscus which cost twice as much as either of the others. I was definitely expecting something bigger than a 4" cutting for $13, and that was the sale price; full price is $17 and for that price I can get a gigantic hibiscus plant, albeit not this particular breed, at Lowe's or Home Depot.
On the positive side, their selection is great, the site is good (except for the order tracking part), shipping was fast (2 days via Fedex) and that the customer service rep on their online chat system was helpful and understanding when I called to enquire about my order. I will wait a little longer to give these plants a chance to redeem themselves before I decide to give Logee's customer service a call, but overall I was disappointed with this order.On September 25th, 2013, sosreptile changed the rating from negative to neutral and added the following:
I still don't see myself ordering from Logees in the near future simply because they are just too expensive (both in terms of plant cost and shipping) for the quality of plants received.
However, I'm changing my rating from a negative to a neutral because Logees promptly refunded me the price I paid for one of the plants they sent me that didn't do well.
Last spring I ordered Disporum 'Night Heron', shown in the catalog as deep purple. The plant I received was green. When I called about it, I was told to wait a few weeks, which I did. It was still green. When I called again, I was asked to send a picture of it --which I also did, though this was difficult since I don't have a camera or a cell phone. But a friend came by and took a picture and sent it.
The nursery confirmed that the plant was indeed 'Night Heron, but told me that it would eventually turn deep purple. Several weeks later, it was still green and they reluctantly agreed to send me a second plant. That plant was also green. At this point I asked if propagation was done by seed or by stem or root cuttings. I was told it was by cuttings.
Now, many weeks later, the plants are planted in good, appropriate light (in two widely different areas of my garden) and have no more turned purple than has Kermit the frog. I believe that the company has misrepresented the plants they are selling; perhaps they are using seed--and are selling inferior plants.
steamchili35 Colorado Springs, CO (2 reviews) August 9, 2013
Posted on July 13, 2013, updated August 9, 2013
Posted on July 13, 2013, updated July 13, 2013
Posted on July 12, 2013, updated July 13, 2013
I am greatly upset with the way my plant was handled with this company. They shipped my plant via USPS. granted my plant arrived healthy, but it was by pure luck and timing that it stayed healthy. If I hadn't received my plant when I did my poor jasminum sambac maid of Orleans would have been fried to a crisp. USPS was kind enough to deliver my package to an outdoor metal USPS packtage drop box. Pretty much a plant oven in the summertime. Hey logees. When I called costumer service and said USPS dosnt care about what's in the package I ment it. That's another thing. The girl I talked to didn't sound to enthusiastic about her job. She talked to me like it was a chore to pickup the phone and answer my questions. Very flat tone in her voice. No excitement. If I was performing customer service at logees. I would be doing back flips and tap dancing over the fact that I get to work in a historic nursery that's been around for at least a century. Plus I'm surrounded by rare and unusual plants that I know people pay hundreds of dollars to go to south America to see. And I'm getting payed for it. there's no excuse for being unenthusiastic. Logees in the future please keep in mind that allot of the plants your costumers are purchasing are special gifts to a really good friend. I don't know how I would tell my friend that her surpise got cooked in the mail box. Please stop using USPS. until then I'm going to buy from a supplier that only uses UPS or FedEx. And please let your staff know how privileged they are to work at logees. On July 13th, 2013, steamchili35 added the following:
I will upgrade my status to a positive and reconsider staying with logees if I here back promptly on why my plant was placed in a hot lock box instead of delivered to my door. If I hadn't of retrieved my jasmine when I did from the mail box it would have been toast. My review below was a tad harsh. Heat of the moment type situation. That is why I'm moving to neutral. But I still find the way my plant was delivered unexceptable.On July 13th, 2013, steamchili35 changed the rating from negative to neutral and added the following:
On August 9th, 2013, steamchili35 changed the rating from neutral to positive and added the following:
I appreciate the comments above logees. Thankyou. As promised I have moved my rating to a positive. I will definitely order from you guys again after getting a dismal jasminum sambac from a separate provider. My friend loves the jasmine and it is thriving now. I plan on ordering a jasminum humile from you guys next. Thanks again logeesCompany representative comment on July 23, 2013: On Jul 23, 2013 4:26 PM, Logee's Greenhouses, Ltd. responded with:
I apologize that we have disappointed you. Let me first say that you can always request delivery via FedEx if that is your preference. We also allow people to specify delivery via USPS if they prefer that. We have some customers who prefer each method and have had customers who have complained about each carrier and where the carrier decided to leave the plants. Unfortunately, we cannot control the delivery companies, which was a significant part of the decision to increase our guarantee from 30 to 60 days a few years ago.
We currently use both FedEx and USPS Priority Mail. By using both carriers it allows us to delivery plants as safely and economically as possible to the whole country. There are some packages for which FedEx is quicker and/or less expensive and there are some packages for which USPS Priority Mail is a better alternative. By using both we can keep our S&H charges significantly lower than if we picked either as a single carrier and also get the plants delivered in as few days as possible. Unfortunately, shipping a live product is both complicated and expensive.
Regarding our Customer Service Representative, I again apologize. We strive very hard to have employees who are excited to be here, but we find that not everyone is. Many are excited about the chance to work someplace “surrounded by rare and unusual plants” and those are usually the ones who shine.
I am glad that your plant arrived safely, but I again apologize for the concern and disappointment that you went through. In the future, please feel free to request delivery via FedEx for you order (on the web you can add a note with the request to your order).
Sincerely, Logee’s Customer Service
ScienceChick The Colony, TX (Zone 8a) (2 reviews) July 28, 2013
I really want to give Logee's a positive rating - they have such unusual plants and their catalog gets my tropical/exotic-loving heart going. I'm not giving them a negative because some of the plants I've bought from them survived. Not many.
The first order I placed with them was for six plants (Adenium obesum, three violets, sweet olive, sweet potato vine). With the exception of the Adenium, they were all really small and none of them lived more than 5 weeks.
I gave Logee's another try and ordered another Adenium, a banana shrub (Michelia figo) and another sweet olive. The Adenium was a good size but the other two were very, very small. Five months later, the Adenium is doing well and the banana shrub is barely hanging on. The sweet olive was dead in two weeks.
I'm not a master gardener but I'm reasonably adept at container gardening; I grow bird of paradise, hibiscus, plumeria, adeniums, etc. None of the plants I ordered were "hard to grow" and yet ... I give up and won't buy from them again.
I'm starting with Negative but reserve the right to upgrade to Neutral at a later date. I ordered three plants from Logee's this spring. Two Iochroma and a winter hardy Passiflora (Maypop). After a longer-than-anticipated wait I received the plants. All three of them were on the scrawny side and seemed etiolated, especially the red Iochroma. And the Passiflora was truly sad, very small. For the premium prices that Logee's charges they should ship premium plants!
The quality of the packing was average, at best; they should take a hint from Lazy S's.
I was so concerned about the Passiflora that I called customer service and the woman said that I had 90 days to get a replacement - and I asked her to make a note about my call. At the end of June I called to say that the Passiflora hadn't grown at all and I asked for a replacement. I received the replacement and although it has more leaves than the original it is clearly poorly grown, spindly and badly undersized, especially for a plant that costs $12.95.
I will call customer service again and carefully observe the new plant for signs of growth. Depending on their response and whether or not the original plants survive the winter I may upgrade my rating.
Both Iochromas have grown at a good rate and the purple one is already flowering. The red has a health issue with puckered leaves. I have sent samples to the Ag Experiment Station for diagnosis. Even though I've treated them exactly the same and they are in pots less than 1" apart it may still be a cultural issue that I caused. I hope to hear soon.
Posted on June 4, 2013, updated June 6, 2013
Last summer I ordered a purple Iochroma from Logee's. The catalog stated it was hardy to zone 7 (where I live). I planted it, it grew all summer, then died back to the ground last fall, which I expected. On May 3rd, I emailed customer service to say that it had not sprouted yet. They advised me to wait until the end of May, because this year's weather had made everything a little late. Well, my area just had 4 days of 87-plus degree weather, it is now June 4th, and nothing has grown yet. I emailed customer service again this morning asking for a replacement. I will change my rating if and when I hear from them.On June 6th, 2013, pupgirl changed the rating from negative to neutral and added the following:
I heard back from Customer Service. They are double checking on the hardiness zone, and will get back to me.
jaimelemon St. Louis, MO (Zone 6a) (6 reviews) May 22, 2013
Posted on July 25, 2012, updated May 22, 2013
Posted on June 21, 2012, updated July 25, 2012
My first order with Logee's was a success! I purchased a set of the Lithops and a Split Rock for my mom's birthday. Both were smaller than I envisioned, but what did I expect? The website plainly stated that they would arrive in 2.5" pots. They are both very cute, and I believe I may have gotten a bonus Lithops! (The website picture shows a pot of 3, I received 4.) They are all so cute!! A real conversation piece, my mom is going to love them. I also bought one of their Ponderosa lemons in a 4" pot. It looks to be a nice, healthy cutting. It is a single stem, about 14" above pot. All plants arrived in good condition, especially since it has been in the mid 90's here. Everything was very well packaged, all the dirt and plants stayed securely in their pots. Also, shipping was very fast, only 2 days from Connecticut to Missouri. I wish they would have included a catalog with my order, I was looking forward to sharing it with my mom when I give her her gift. Overall, I am very happy with my purchase and will definitely keep them in mind for future purchases. Thanks Logee's!On July 25th, 2012, jaimelemon added the following:
I just want to add that my Ponderosa lemon cutting has done nothing but grow since I received it back in June. AND, it has put on all this new growth in consistent 100+ degree temperatures. Thank you Logee's for sending me a plant that not only has some history behind it, but also flourishes in my very novice hands. I feel like a proud mother all over again. :)On May 22nd, 2013, jaimelemon changed the rating from positive to neutral and added the following:
I purchased a Buddha's Hand citron and a book, Growing Tasty Tropicals. When I received my package, the plant was small but in good shape, but they sent the wrong book (even though the packing list had the correct book title on it). I emailed them about the mix-up and instead of getting an apology and an assurance they they would promptly correct the issue, the first words in the email were "Can you send the wrong book back?" When I explained that I wasn't spending any more money to get what I had already purchased, they came back with "We will credit you the shipping charges when it's returned." At this point I became angry because I shouldn't be inconvenienced to fix their mistake, I just want my correct book that I ordered. So, *I* had to suggest that they send me a postage paid envelope to ship the book back. They agreed, but I feel like they should have suggested this in the beginning. They were more worried about getting their merchandise back than keeping their customer happy, and this bothers me. The only reason I am not giving them a negative is because they are fixing the problem, but I am not happy about how the resolution came about. I don't think I will be making any more purchases from them in the future. I agree with other reviewers when they say that if you can find it somewhere else you might be better off. They do have some unique plants, but they are quite small, not at all like the pictures because, when asked, they will tell you that those are pictures of the mother plants, not what you will actually be receiving.
I ordered jasmine plants from Logees in Feb and requested hold date due to midwest weather conditions. Last week of April they were shipped and I received beautiful healthy plants and I am very happy. One of the jasmines bloomed today and it smells wonderful. I will not hesitate to buy again.
Johnboy369 Fort Collins, CO (4 reviews) May 17, 2013
Posted on September 1, 2011, updated May 17, 2013
Posted on March 11, 2011, updated September 1, 2011
I have placed several orders with this company and I have gotten exactly what I expected. So far the plant specimens have all been in good shape and grown well. On September 1st, 2011, Johnboy369 added the following:
Since I just placed another order with this company I felt it was time to comment again. My most recent order prior to this was lost by USPS. The tracking system showed it being received and processed by the facility in Connecticut mutiple times(three or four). When it did finally arrive the plants were dead and dry. Even though the problem wasn't Logee's fault, they promptly replaced the order without argument. That's a win in my book. Thanks!On May 17th, 2013, Johnboy369 added the following:
Another great shipment from Logee's. These plants have been on my wanted list for years, but I couldn't get them until I built my greenhouse. The Sweet Almond Verbena even has flowers on it. Awesome!
Posted on July 19, 2007, updated May 12, 2013
I have ordered a number of plants from Logee's over the last three or four years, and their service has always been glitch-free for me. As I look around my house and yard, however, I can't help but notice that most of the plants I've bought from them have not survived for long. They seem to arrive in good shape. That's not really the problem. They just don't always live very long -- a few months maybe, sometimes a year. I still have a Hoya, a Tahitian Orange tree, a dwarf Lemon tree, a very sad-looking African Gardenia, and a couple things that I've bought in the last couple months, but many plants that I've ordered from them in the past are no longer alive. Maybe they just sell species that are sensitive and die easily, but maybe the individual plants they sell just aren't the hardiest around. I don't know what the problem is (hence my neutral rating). I look around and see that plants I bought at Home Depot (e.g., a Jasmine that was in serious distress when I bought it) and from Park's Gardens (including a dwarf banana tree that has produced numerous suckers that I've been able to remove and pot up on their own) have survived better than plants I bought from Logee's. Considering how expensive Logee's is in comparison to Home Depot and Park's Gardens, I'd frankly expect better from them.On May 12th, 2013, gsteinbe changed the rating from neutral to negative and added the following:
After years of not ordering from Logee's, I still get catalogs from them. The latest catalog that I got included a promotion: get $15 off any order of $75. I went to Logee's website and put a Goji Berry, a Sourwood Tree, and a Meiwa Kumquat into my shopping cart. The shopping cart total was $74.85 for just those three plants. So, I was just $0.15 away from $75. But I didn't really want to buy anything else. I emailed Logee's to see if they would extend the promotion to me, since I was only $0.15 short of the necessary total. They sent me a terse email that simply said, "Unfortunately, the promo code will not work unless $75.00 or more is spent on merchandise." Yes, that's unfortunate indeed. For them.
I emptied my shopping cart and bought the Sourwood and Goji Berry elsewhere. I'm having trouble finding a Meiwa Kumquat anywhere else, but frankly, I don't have to have one right this minute. So, I'll wait until somebody else has one available. It'll probably be considerably cheaper than Logee's anyway (as were the Sourwood Tree and Goji Berry). Legally, Logee's didn't have to give me the promotion. I'm well aware of that. I was $0.15 short of the necessary total. But they apparently care more about that $0.15 than they do about the $74.85 (minus the $15 promotion but plus shipping) that I was willing to spend. If they don't care about losing $74.85 in sales over $0.15, then I don't feel any inclination to buy anything from them again.
ransom3 Zephyrhills, FL (9 reviews) March 11, 2013
I ordered 4 plants from this company about a week ago. The shipment of my plants arrived in two days. They were 2 Bouvardia longiflora, 1 Ipomoea andersonii and 1 Gardenia coronata.
The Gardenia was not healthy looking. Most of the leaves were drooping and looked dessicated.. Some showed a brownish discoloration at the leaf tips. I thought at first it simply needed water, but I felt the soil and it was moist. My next thought was that the plant was not adequately rooted, so I put it in a glass enclosure to see if it would perk up. It hasn't so far. It looks worse. Some of the leaves have turned a ghastly gray color, though I am sure it is not a fungus or anything of that sort. Instead maybe, it is cold damage?
I think I will be happy with the other, healthy looking plants, but not with what appears to be a dying gardenia. It was intended to be a gift and was the primary reason I placed an order with Logee's.
My experience with Logee's has been wonderful. The plants are well-packed when shipped. They are also prompt in answering my e-mails. I ordered two Miracle Fruit plants in December, and they are doing very well. They were growing so large that I was advised to transplant into non-glazed terra cotta pots. I did so two weeks ago and they are thriving. I can hardly wait to get my berries. Thank you, Logee's.
Debsroots Northwest, MO (Zone 5a) (24 reviews) February 26, 2013
I received my order of eight begonias and am very happy with the size of the plants and the care they took in packaging my shipment.
Of the eight plants received, all arrived looking fabulous with the exception of one, the leaves were all gone from the travel experience. I will give it a couple of weeks to see if the plant comes back for the healthy root system, and if not, I will contact the company for the replacement of the one plant "Begonia Buttercup"
I will definitely place more orders with Logee's....very, very please.
esanita TYASKIN, MD (Zone 7a) (6 reviews) February 2, 2013
I agree with some of the comments that Logee's plants are quite expensive. However, in my several orders to them, all the plants arrived in great condition, very well packaged, good size, and are all growing well. It's also true, as mentioned, that they carry plants that cannot easily be found anywhere else, which is the main reason I started ordering from the.m
I ordered eight edible plants that I cannot find in any local nurseries: a dwarf maher star fruit, two different dwarf mulberries, two honeyberry plants, a china blue vine, an australian beach cherry, and a miracle fruit. My plants arrived yesterday, and I am very pleased with the quality of the plants I received.
The plants were packaged incredibly well, packed very tight and wrapped with sturdy paper so they could not move and be damaged, and were still moist upon arrival. Only the star fruit showed any sort of distress from taking the long trip from Connecticut to California, and it is already perked up after escaping its box. All plants were of good size for mail-ordered plants.
I will order from Logee's again. Their selection of hard to find edibles is hard to beat.
Most orders are fine but for a few I could never get the foliage on some plants to look like the catalog photos. For example, there are Rex begonias for sale with sharply contrasting leaf color variations. What the catalog shows as white, on my plants has proven to be a dull light green, no matter what light exposure I have tried. The same is true of the recently ordered "Peacock Plant. There is no white showing in the foliage while the catalog clearly shows white. I asked Logees if they used photo enhancement for catalog pictorials and they denied that was their practice. Perhaps my skills are deficient, but I must wonder about those catalog images as being accurate depictions of the product.
Posted on June 28, 2012, updated October 16, 2012
I've been a Logee's customer for over a decade (maybe two) and I've come to see it as an unfortunate habit. I certainly don't regret all my purchases--but like others--I feel that their plants are not as robust or well established as those of competitors such as Almost Eden. And--their descriptions of plants are designed to seduce the credulous (like me) and are often somewhat-indirectly- dishonest. They sell, as houseplants, some plants that are not generally reccommended for the house. They never mention that a given plant is vulnerable to a common pest--and they imply that the home gardener will be rewarded with buckets of fruit from plants that are not likely to fruit at all-or rarely- in the house. And-I feel that the quality of their plants has grown worse in the last few years. So-I'm trying to stop-but that catalog still can get me.On October 16th, 2012, mcsnail changed the rating from neutral to negative and added the following:
Well--after trying fruitlessly (so to speak) to grow Logee's citrus in my house--I gave up. I spent ALOT of money on Meyer's lemons, key limes, finger limes--and on and on. The only one that survived more than a year was a Kaffir lime. Many bit the dust after a few months-often prey to bugs. I figured that conditions in my house were too unfavorable. And then-against my better judgement I bought a Meyer's lemon from a local nursery. It cost $22 and was healthy and flowering. After at least 18 months--including a brutal Winter and Summer-- it is flourishing--and not a bug has come near it. 6 little lemons are on it now and it is big and healthy. I thought back on all the plants from Logee's that died (I recall an etrog that was about 2 inches tall and didn't seem to have a root system. It died in two weeks). I have probably wasted nearly $1000 on plants that never should have been mailed out. Its pretty infuriating.
I placed an order on July 10 and didn't receive any information after the initial order confirmation. I would check their website and everything in my order was "in progress". Finally, I called this morning to inquire and was told it was too hot to ship to Texas. I cancelled the order. By the way, I just checked their website and my order is still listed as "in progress" and not "cancelled".
I can accept that Logee's feels it is too hot to risk shipping live plants. However, the lack of communication was very frustrating. A simple email saying that my order would not be shipped until temps were lower would have gone a long way in easing the frustration I feel with the company right now. I understand they have made a change to the website that makes this policy clearer but it came too late in my case.
I have ordered from Logee's before and probably will in the future now that I am more familiar with their shipping policies. Sigh. I was really looking forward to the scented geraniums.
Barrysewall Larsen, WI (Zone 5a) (1 review) August 7, 2012
Even though I am a young guy, I am currently going to school to get a Horticulture Technician degree. I know lots of plants when I see them and from my experience with Logee's obviously they are making lots of cash! For what do you ask? Small tiny plants that are shipped at the stated shipping price but honestly, whomever it is that knows how to create a new plant from whatever species it is must be smarter than a genious. I'm literally serious. I've ordered from them before but from my intuition, I don't really think that these plants I ordered were considered 'real' in my mind.
I placed an order from Logee's Greenhouse on June 2nd, and I still haven't received my Hoya Lauterbachii. At first, I was told it was too hot to ship, now they just aren't responding to my emails. It shouldn't take this long to ship 1 hoya. Of course they already took the money from my credit card. Has anyone else had this problem with them?
August 2nd, 2012
WOW, Logee's is telling me they haven't sent my plant because of the temps in AZ. They don't want to ship unless the temp is under 100 degrees???? I told them, I receive plants all summer long from other places and haven't had any problems.
If I can get cuttings from Thailand/Sweden during the summer and they arrive in good condition, why can't I get plants from Conn? That's the biggest crap I've heard in a long time. Our temps for the past 2 weeks has been between 100 - 102. They should list that information on the website and give people an option of wheather or not they want to order. Don't charge my credit card if you can't send the product. This is my last time ordering from Logee's!!!!!Company representative comment on August 3, 2012: On Aug 3, 2012 10:49 AM, Logee's Greenhouses, Ltd. responded with:
We apologize for disappointing you. I do want to ensure you that we try to do everything that we can to provide healthy plants to our customers. We have found that when temperatures are below 34 or above 100 many of our customers received plants that are damaged or have died. We therefore hold shipments to states where the temperatures are above 100 degrees. Typically this is only for a few states for a few weeks, unfortunately this summer seems to be particularly hot as there are several states that have been outside that range for over a month and currently there are 6 that are too hot. This is not to say that some deliveries would not arrive safely, but last year when we tried shipping to some states that were between 100 and 105, we had nearly a quarter of the customers call back with damaged plants.
After your phone call yesterday we immediately met to discuss how better to inform customers of the heat related shipping issue. We decided to take the small note that was on the left side of our checkout page that stated which areas were too hot and moved it to the bottom of the page right above the “Place Order” button. We also added a note specifying 100 degrees, rather than just “too hot.” Hopefully this will avoid other customers from having the same frustration that you had.
gandyman33 Saint Louis, MO (10 reviews) August 1, 2012
Posted on July 10, 2012, updated August 1, 2012
I have been wanting to purchase an avocado tree for quite sometime but the cost has always been more than I wanted to pay until I came across a "Day" avocado for sale at Logee's website. I did an internet search on this particular variety of avocado and thought "go for it" - the tree and shipping was $42.00. The tree arrived in a large box but the actual tree was half the size of the box. Imagine my dissappointment as I opened the box! On top of that I had to immediately transplant the little tree because the potting soil was full of bugs. I order plants frequently online but this was a first. I typically like to transplant a week or two later to give the plant a chance to recover from the stress of being shipped accross country. I read the reviews at this forum before purchasing and was pretty confident that I was going to get a nice tree. Everyday I look at my little "Charlie Brown" tree and think what a waste of money. The full priced avocado tree might be worth the risk but believe me when I say stay away from the "sale" priced avocado tree.On August 1st, 2012, gandyman33 changed the rating from negative to positive and added the following:
I was contacted by Logee's Customer Service regarding my dissappointment and a replacement tree was sent. The replacement was a bigger and nicer tree. I am completely satsified and I appreciate that fact they went out of their way to provided exceptional customer service. The Logee catalog is filled with a huge variety of plants and trees so I can definitely see a future purchase. I have no reservation about recommending them to other gardners - good customer service is ultimately what we expect and deserve for our hard earned money! Thanks Logee's!!!Company representative comment on July 13, 2012: On Jul 13, 2012 2:50 PM, Logee's Greenhouses, Ltd. responded with:
We apologize for your disappointment. We've looked over our records and do not see that you contacted us about your disappointment. We sent a D-mail to you, please contact us directly so that we can resolve this issue to your satisfaction.
The Day Avocado that you received, even though "sale" priced, should have been a good one. However, as a mail-order nursery we do tend to have smaller plants than local nurseries to keep shipping costs lower. Our current Day Avocado's are between 16-20" above the soil line which is on the small side (sometimes they are as tall as 2-3'), but we always try to send healthy, strong plants regardless of the height.
I have ordered from Logee's for years. I just received two Clivia minatas from them and could not be happier. I repotted them up one pot size as they recommended, and the roots were impressive. Both plants were substantial plants for the price I paid. They are a reliable source for tropical plants that one will rarely find locally.
I have had mixed experiences with Logee's. Some years the plants are okay, others they're not. More often than not, the plants I have wanted are out of stock for months, even when I order early. From reading the other reviews here, it appears as though I'm not the only one with this experience. They're selection isn't as good as it once was, and their prices are too high for the size and quality of plant you get. I have found many of the plants they offer locally at lower prices with higher quality.
Eric_OH Columbus, OH (Zone 6a) (55 reviews) July 22, 2012
I have bought many plants from Logee's over the years and rate it as consistently one of the best sources for house plants and tropical/subtropical ornamentals.
While visits to their greenhouses are especially enjoyable, I've had good experiences with mail order, experiencing problems with only one shipment (the two plants received in poor condition were promptly replaced after I e-mailed them). My most recent mail order, shipped during a brief hiatus in our unseasonably hot 2012 summer, arrived well-packed and in good shape.
Posted on July 20, 2012, updated July 22, 2012
I ordered 19 plants way back in early spring. I asked that they be held until May 21 for warm enough shipping weather. I'm in Canada, so I also ordered a phytosanitary certificate. May came and went. June came and went. No plants. They won't give me any explanation other than saying they have no idea when an inspector will come and that their hands are tied.
I wrote back to them, giving them the phone numbers of the 3 inspectors for their area. I also told them I found out that they are supposed to actually call one of them and make an appt. Instead of writing back with an appt day set up, all they said again was their hands were tied and they didn't know when an inspector will come.
It's past mid-summer now. I wish they would tell me what's really going on. Is it an uncontrolled pest problem? That would certainly prevent certification, but I have no idea if that is the situation. I can only guess.
I'm probably going to need to just cancel the order soon. Meanwhile, I have 19 pots, all labelled, each containing the best soil mix I could make after researching what each plant likes, and the pots are the correct size for each as well. I'm very disappointed and sad about this. I was looking forward to the plants very much. They were almost all ones with fragrant flowers.On July 22nd, 2012, ScentedNectar added the following:
After reading what MWplantman said about the viruses, I'm just going to cancel my order, right after posting this. I could handle it if the plants finally arrived (not that that's seeming likely anyways) with insects, but you can't fix plant virus diseases except with replacement using virus free (and hopefully resistant) plants. They can infect other plants as well sometimes. Maybe it's good that my order was so delayed.
Posted on January 25, 2012, updated July 22, 2012
I have ordered from Logee's for several years now and always been pleased. They have had several of my "holy grail" plants which I have been very happy with. While their catalogs have gotten a little stale, I still find plants I can't live without.
Opening the the box is like opening a present. The plants are healthy and well-grown (occasionally a little too large for their pots) and get rave reviews from my garden guests.
A couple plants have arrived damaged from the shipping process, but a quick call to Logee's has set things right.
I Look forward to making some additions to my collection soon.
One of my favorites!
On July 22nd, 2012, MWplantman changed the rating from positive to negative and added the following:
I visited Logee's this past weekend and was very disappointed. Firstly, I was practically ignored then treated as a burden when seeking assistance from the staff. Also, their selection has gotten pitiful. I had only found 1 plant that appealed to me. But while searching for plants to add to my collection, I noticed that A LOT of their plants looked funky, with weird color patterning and distorted growth. This is typically a virus or some other disease. I had overheard a staff member talking about their virus problems. It is not worth risking adding it to my plants at home. So l left empty handed and will not be returning to nor purchasing more plants from Logee's. Such a disappointment.Company representative comment on July 25, 2012: On Jul 25, 2012 2:27 PM, Logee's Greenhouses, Ltd. responded with:
Thank you for posting your comments about Logee's. We are always grateful for feedback. First, we apologize for any mistreatment from our staff. We go to great lengths to make sure our customers are well serviced. Also, we appreciate your candid comments about your concern with diseased plants. We are confident that our plants are healthy. Doing periodic testing, which is what we do at Logee’s, is the best way to detect viruses in an early stage. In the rare event that a virus is detected, the plants are immediately destroyed so the infection doesn’t spread. After 120 years in business, we take growing quality plants very seriously. We scout daily for diseases and insects and take necessary steps for pest control. Again, we appreciate your concern. We are sorry to lose you as a customer but we would rather have a customer who is happy and confident with our plants. We understand that you are not, so we sincerely apologize that we fell short of your expectations. We invite you to come to Logee’s to discuss your concerns. The owner, Byron Martin would be happy to give you a personal tour of our facilities.
815Lucky Brownsville, TX (Zone 9b) (2 reviews) July 20, 2012
Placed an order on 5/30/12 for 2 Sunshine Blueberries, Michelia figo and Abutilon 'voodoo', called on 6/8/12 to ask about status of order and was told it would ship on 6/11/12. My order arrived on 6/15/12 in excellent condition despite high heat in the east. I would have appreciated an E-mail as to when my order would ship, we have a pitbull and most carriers won't enter the yard, besides we have 95 degree weather from April to November in Brownsville Tx, and you can't leave boxes unprotected in the sun. The plants are all actively growing, despite a 103 degree heat wave. The plants were bought on sale, normally a bit pricey! I will be purchasing from them again. To all of you that say that you can get it locally cheaper and larger, use some common sense, if you are dumb enough to pay for shipping, then you don't have the right to complain. The point of mailorder nurseries is to buy plants you could never get locally.
Posted on June 28, 2012, updated June 30, 2012
Posted on September 5, 2010, updated June 28, 2012
Posted on March 31, 2010, updated September 5, 2010
Posted on March 15, 2010, updated March 31, 2010
This is the first time I ordered from this company. I ordered 1 Citrus "Sunquat" and 1 "Butterfly Gardenia." Although I was told it might take approx. 12 or so days to ship; the plants arrived much sooner. They were very well packaged, arrived in excellent condition, did not look like they traveled from Connecticut to Seattle. The gardenia had many buds and a couple of flowers. The sunquat was a bit small, but it will grow. Incredibly, they have such a huge selection of plants. I will definitely order from this company again and again.On March 31st, 2010, combien changed the rating from positive to negative and added the following:
Because of my first order was really good, I also ordered Grand Duke of Tuscany jasmine. I was very disappointed in this plant. This was the smallest plant I have ever seen, approx. 3" tall. I know I ordered the 2.5" pot, but I never expected a "dwarf" plant. Evidently the plants they are sending are getting smaller and smaller. Today I received the frost proof gardenia. I ordered the 4" pot, expecting to get a plant that should be a reasonable size. Well, was I wrong. They chopped this plant down to practically nothing. It was sent with a 17" stick, so I assume the plant may have been that size originally. They win, I will never order from them again. On September 5th, 2010, combien changed the rating from negative to positive and added the following:
I want to change my negative rating to positive. Logee's did replace the tiny plants with very nice ones and followed-up with a phone call to make sure I was happy with the replacement. Sorry for the delay in changing my rating. I ordered 2 more Butterfly Gardenias from them which I received a few days after ordering. I was not only very pleased with the prompt shipment but with the size and quality of the plants. Although I ordered the 2.5" pots, the plants were huge and arrived in beautiful condition and full of buds and flowers. Thus, I ordered another plant today and will order some more next year. Thank you Logee's!On June 28th, 2012, combien changed the rating from positive to neutral and added the following:
Through the years I ordered quite a few plants from Logee's. I cannot name them all since none of them survived. Some from bugs, some from "I don't know why." According to my friends I do have an amazing "green thumb," so that must not be the reason why they all died. I have not ordered from them for the past year or two. I just decided to buy all the plants I now have and which are in excellent health from local greenhouses. I saved a lot of money that way. On June 30th, 2012, combien changed the rating from neutral to negative and added the following:
On May 14, 2012 I emailed Logee's to tell them directly that all the plant I ordered from them never survived. I never received any response, nor, frankly, I expected to receive any kind of acknowledgement. After I saw the many negative and neutral responses, I was not at all surprised. If anyone reads this comment, they will be better off purchasing plants from their local greenhouses. Believe me, it will be much cheaper and the plants will be much healthier. I definitely want to change my previous ratings to negative. I also asked them not to bother sending me anymore catalogs. The pictures are very deceiving! Company representative comment on April 4, 2010: On Apr 4, 2010 6:23 PM, Logee's Greenhouses, Ltd. responded with:
I believe that we have already cotnact you directly to see how we can resolve this issue for you, if not we will do so immediately.
We apologize for the disappointment. We want all of our customers to be happy with their plants and their experience with Logee's. We would like to send replacements or do what we can to make you happy. Thank you for your feedback, comments help us learn our strengths and weaknesses and what needs to be addressed more carefully.
Posted on November 6, 2009, updated June 28, 2012
Posted on August 24, 2009, updated November 05, 2009
My husband overheard me discussing Hoya Lauterbachii, so he ordered one as a surprise.
The hoya is absolutely beautiful. Its height is 22 1/2". I checked for hitchehikers, so far so good..none. Its velvety leaves are without mars. In fact they're perfect.
The only mistake Logee's made, they asked if the Hoya was a gift. He said yes. He was under the impression a gift card would be included, but the plant arrived without a card or any indication who the plant was from. My name was on the outer box, but I had no idea who sent a plant. 'for a minute I thought I had a secret admirer..lol'
The hoya was wrapped securely, well-packaged, and according to the time my husband ordered, quickly shipped.
If for some reason my husband reads this, "thanks, XOXO"
I'd like to thank Logee's too..ToniOn November 6th, 2009, Toni05 added the following:
My husband placed a second order from Logees. He ordered Begonia FireFlush 'Curly', Anthurium, root-grown in Lava Rock and a Dragon Fruit, (Hylocereus.)
The Anthurium is very nice, loaded w/flowers. I only wish care instructions were included for plants grown in rock..especially when sent to cold, dry climate areas.
Because I have over 300 plants, my husband can't keep track. While browsing Logees site, he spotted the Dragon Fruit..in his mind, he envisioned a plant similar to the picture, even though the ad says it's potted in a 2.5" pot for 14.95. For one, I have this plant, purchased from another nursery, four times the size for 4.99.
Instead of sending Begonia Fire Flash 'Curly' they sent a standard B. Fire Flash.
I emailed Logees, asking if I could return the Dragon Fruit. They responded asking the reason, which I explained. Apparently they didn't want this tiny, and I mean small, plant back. Guess I'll write off the 14.95 plus shipping as a loss.
They sent a second Begonia, 'Fire Flash Curely' the plant that was ordered, but honestly, I see no difference between the first and second begonias. lol. I even posted both begonia pictures on a plant forum, and others agree. It looks nothing like the B. FireFlush 'Curly' posted on their site. Color or shape.
I'm leaving positive feedback because the plants I received, 'other than the Dragon Fruit' are large, healthy specimens.
The Dragon Fruit cost should be 2.99.
Last, I wish I knew if the second Begonia was a true B. Fireflush 'Curly', the plant my husband ordered....
If a Logees rep reads GWD feedback, and curious as to the looks of the Begonia I received, I'll be more than happy to send pictures..
As a matter of fact, I'm looking forward to it so I'd know if I got the correct Begonia..Toni
On June 28th, 2012, Toni05 changed the rating from positive to neutral and added the following:
From 1994 to 2000, I was a loyal Logee's customer. At that time, plants were shipped in 4" pots and 3 times the size they are now.
Because Logee's was one of a few out-of-state nurseries that sold rare plants, I ordered... 98% were gorgeous.
Around 2000-02, they started potting and shipping in 2.5" pots, plant size decreased, but cost and shipping increased.
I placed a a few more orders, including a citrus..What was sent was a 4" dead stick. It wasn't too expensive, so I figured $$ down the drain.
I then ordered an Acalypha. It was tiny and dead. Alcalypha was in a sorry state; this time I phoned. There were other plants I ordered from Logees..many dead. I won't say it's all Logee's fault. I take blame for some, but when a plant starts off with problems, the future doesn't look too good for greens.
Customer Service was pleasant, she agreed to ship another Acalypha. It arrived quickly and large.
My thought was, 'Why wasn't a healthy and good-sized plant sent in the first place?'
It was around 2000 I discovered online nurseries. I ordered from a few places, and couldn't believe the difference.
I felt bad, because I believe there should be more family-owned businesses, but when it comes to decent plants at reasonable prices...end results, I discontinued buying from Logee's.
Since I have 350-400 plants, my husband rarely buys me plants for fear I already have one.
He heard me talk about Aloe polyphyllia 'Spiral Aloe,' and decided to surprise me.
I knew he'd ordered, since he used my computer, lol, but I didn't mention it.
The aloe is nice-looking, fully-rooted, in a 4" pot, BUT, the cost w/shipping came out to 36.90. 11.95 for shipping one, 4" plant is ridiculous. The box could have held six plants.
Also, since it's been so hot, many nurseries are adding cooling pads, some @ 2.00, others free. No cooling pad was included.
Thankfully, my Aloe was okay, but time will tell.
If Logee's is reading this, I'm sorry, perhaps you are happy with the amount of customers you have, but numbers would increase if plants were larger AND shipping less expensive.
I decided not to leave Negative Feedback because the Aloe is nice, but not worth 36.90. I don't care if shipping is seperate from cost...the money comes out of our wallets.
PS: I order from numerous nurseries and Ebay sellers. For .25 the cost of the Aloe, many send cuttings or bonus plants. Thought I'd mention it in passing..... Toni
dyzzypyxxy Sarasota, FL (Zone 9b) (2 reviews) June 16, 2012
First, let me say I e-mailed Logee's privately about my disappointment in the gift plants they sent, and received no response whatsoever. This in itself speaks volumes.
I keep a Wish List of plants so that my kids never are lacking for ideas when it comes to holiday and birthday gifts. Last Christmas, they sent me two of my 'top of the list' plants as gifts. I had sent links for the two types of Phaius orchids offered on Logee's site. On the description pages in two places, they say that the plants they send are "blooming size" although not necessarily in bud. They were $24.95 each plus shipping. I was expecting big plants that would bloom this spring.
What I received were two tiny starts with the longest leaf on either of them not over 7in. Now, Phaius of blooming size are big - they have leaves 2ft. long, give or take. So these plants are at least a year, and more likely two years away from "blooming size". This is not only false advertising it is an outrageous rip-off.
Don't buy anything from Logee's unless you absolutely can't get it anywhere else! Company representative comment on July 25, 2012: On Jul 13, 2012 3:55 PM, Logee's Greenhouses, Ltd. responded with:
We apologize for your disappointment. We've looked over our records and cannot find any emails regarding phaius gifts. Please respond to our D-mail so that we can correct this for you.
As soon as we saw this posting we looked at the plants in stock and we agree that they are definitely too small. Unfortunately as living items, plants are difficult to review for quality and change every year. The Phaius the first few years we offered them were much larger. Over the last year or so, and through changes of personnel, we obviously missed the change in size of the plants and just kept using the same advertising that we originally had. We immediately removed the "blooming size" note and are pulling the smaller ones out of stock. We are also discussing how we should handle the next crop.
Thank you for bringing this issue to our notice as we missed it. And, again, please contact us directly.
Sincerely, Logee's Customer Service
On Jul 25, 2012 2:35 PM, Logee's Greenhouses, Ltd. added:
We wanted to update the response to apologize for not being able to locate the original email. We just figured out last night that the email was sent to us through Dave’s Garden and that our current email address was not on website (that has been corrected today). Luckily, Dave's Garden keeps a record of every email that they forward to us, so we were able to find that email and respond.
BeeznBearz Cottonwood, ID (6 reviews) June 15, 2012
I ordered and recently received a 'Citrus Trio' of a Meyer lemon, a Key lime and a Sanguinelli blood orange as well as a Jaboticaba tree. The citrus arrived in very good condition. The new leaves on the Jaboticaba have died back, but otherwise it looks to be in good condition as well. The tree itself was much larger than I was expecting. All trees are under a grow light. I'll update later when/if they stabilize and start growing again.
Spry_Sprout Sacramento, CA (Zone 9b) (1 review) June 5, 2012
I've ordered two exotic plants from Logee's, and must say I'm a very satisfied customer. The first was a Murraya Paniculata, which arrived in excellent condition. It was very well packaged, with a number of precautions taken to ensure safe delivery (which I appreciate, given that it was shipped across the country to CA). It's been a few weeks and it's nearly doubled in size and remains very healthy.
However, I thought my relationship with Logee's might have been over after the arrival of my second purchase, an Osmanthus Sweet Olive. Although similarly packaged with care, the plant looked like it had undergone some stress prior to shipping. In particular, six of its twelve leaves has been snipped in half with some scissors (to hide browning tips, some of which were still visible). Hopefully the plant will survive, but I was disappointed to receive a battered (i.e. unattractive) specimen that may already be on its way out (especially because it's a gift and was a little pricey).
So, displeased, I decided to see just how much Logee's "100% Satisfaction Guarantee" was worth. To my delight, quite a bit it would seem. My call was quickly answered by a live person who was friendly, articulate, and helpful (no automated labyrinths, no overseas call-takers. [if only dealing with AT&T was so simple!]). I wasn't given the run-around or required to jump through any hoops; instead, I was given the option to receive a full refund or store credit to put toward a future purchase. (It's my understanding that had there been another Sweet Olive of the desired variety in stock, I would have had a third option to request a replacement plant). So, I opted for store credit (after-all, I still need that gift!).
I'm sure they're better bargains out there, but I must admit, I now have a place for Logee's in my heart. Excellent variety, informative/user-friendly website, and genuine customer service. Hard to ask for more than that.
Place an order for 2 plants,Top hat blueberry and Manilkara Zapodilla "Silas" late february 2012 and recieved them 2 weeks later..they arrived in good condition,well packed and plants looks healthy,the care for the plants is in box too!today plants and really doing great and happy!thanks logees!
um the shipping to canada is 120$......Company representative comment on July 13, 2012: On Jul 13, 2012 4:22 PM, Logee's Greenhouses, Ltd. responded with:
Unfortunately shipping plants outside the US is cumbersome and has become more and more so every year. In addition to the high cost of trying to get live plants to through customs, there is also a significant amount of paperwork and every plant must be inspected by the department of agriculture. We used to ship to many other countries but have done fewer each year as the regulation became more stringent. Because of that our FAQ page explained that shipping to Canada required a minimum order of $200 merchandise with a 60% charge for shipping ($120 minimum) as well as a fee for the Phytosanitary inspection. Unfortunately, we have just recently ceased taking orders for even Canada.
i placed a huge order way back when, probably 12 yrs. or so ago and was disgusted with the tiny plants and high shipping. most died the first year although that could have been my fault as i was fairly new to gardening.
it was with trepidation that i ordered three Clivia (on sale) a couple months back. the price was too good to pass up on a plant i've wanted for a very long time.
i gave them a preferred ship date and they arrived exactly on schedule, today in fact. the plants are all beautiful and healthy, big root systems and tall green leaves. yes, the shipping is still up there (shipping is high everywhere) but it was well worth it.
i'm a happy camper.
Posted on March 15, 2012, updated March 16, 2012
I made 2 different orders on 2/22/2012 with Logee's. Having heard nothing, 13 days later I had to email them to check on the status on 3/6/12. The first order was delivered to me 3/7/12 in good condition with very fine plants. The other Order # 14587868, for my niece, was back ordered because of an outage of Citrus Medica Turunji. I was informed by email that as soon as it was back in stock the 2 trees would ship together as a full order. My niece was quite disappointed when the package arrived with NO CITRUS MEDICA TURUNJI after I informed her that Logee's email said it would ship as a complete order. There was NO explanation in the package or in my mailed invoice to explain the contradiction in shipping and the promises in the email. When I ordered the tree online it was IN STOCK. I find communication at Logee's to be woefully lacking, their promises empty and an absence of commitment to stock online orders by following through with their own emails.
Your order is in Back Order status due to the Citrus Turunji. Our growers are letting us know that this item should be available shortly. As soon as they release this item suitable for shipment we will get your order shipped right out to you.
Logee's Customer Service "
I informed them I was happy to wait for the whole shipment and was not informed that they were only going to ship out 1/2 of my order in contradiction to their email. On March 16th, 2012, SaintWood changed the rating from negative to neutral and added the following:
Logee's replied to my complaint and apologized for the confusion. They are shipping out my Turunji at no additional charge. While I am happy with the outcome, prompt and better communication from Logee's would have avoided the entire situation.