| Rating | Author | Content |
| Negative | pacoco
Valley Cottage, NY
(1 review)
December 09, 2009 | I placed an order for replacement MTD chipper blades which I paid through Pay Pal. I waited 68 days for them to arrive. The parts never arrived. In the mean time, I was lied too on several occasions. I was told the items would ship soon. I finally gave up after 68 days and canceled the order 10 days ago. I was promised a refund with in 10 days. No refund yet. I called today and was told Outdoor Distributor's Credit Card Processor froze their account and they have no access to credit (and Pay Pal). The young lady then told me to be patience as they are working on getting a new Processor. Once they get a new Processor they will refund my money plus 20%.
If you believe that, I have a bridge I can sell you. These guys are on the way out of business. I'll never see my $108 again. I wish I would have Google Outdoor Distributor before placing my order and found this website. Stay away from these guys!!!!!!
PS. I placed the same order through M and D Mower and received my parts in 4 days.
|
| Negative | adventuruss
Dallas
United States
(1 review)
November 24, 2009 | I placed an order for mower parts with Outdoor Distributors in early October. They were paid over $73 from my account on 10/08/09. I still have not received any parts. I have had to mow since then, so have ordered parts on two occasions since then from partstree.com. I received the parts next day from partstree.com and highly recommend them. They are in Austin, TX. I just wish I had googled Outdoor Distributors before placing that order and handing over the payment. |
| Negative | Starpower
Michigan City, IN
(1 review)
November 23, 2009 | I ordered a starter for my snow blower in July, so I'd have plenty of time to get it installed before winter. Winter's here, starter is not. Was told it would drop ship from the factory in Sept, then Nov 17, and today was told Dec 1st. I did notice that all of the rare positive reviews were from local addresses to the company. I guess all those girls on the website have to have boyfriends/husbands/brothers somewhere. |
| Negative | seabees1
Fort Lauderdale, FL
(1 review)
November 18, 2009 | Order placed Sept 6 it is now Nov 18 I have no parts and no credit as promised 2 weeks ago
This outfit is run by a bunch of lying crooks.I will file with BBB and Alabama State Attorney.
SAVE YOURSELF A LOT OF TIME AND YOUR HARD EARNED MONEY DO NOT DO BUSINESS WITH THESE CROOKS. |
| Negative | dammregistratio
Houston, TX
(1 review)
November 17, 2009 | I ordered two wheels for my lawn mower. The wheels I received had the number that the website showed as being the correct ones for my mower, but they did not fit, i.e., my mower's axle was bigger than the hole in the wheel. I called and was bounced around for at least 30 minutes. They finally issued an RMA. I followed the instructions on the RMA and returned the wheels. I waited for the credit to show up on my credit card statement: it did not. So, I called and April told me that the wheels had been received, and the credit put on the desk of the person who issued the credits, but that she would put another credit on her desk. The next month's credit card bill came in, but no credit. I sent them an email stating that if the credit wasn't issued I would file a Small Claims Court suit. The next month's credit card bill has now come in, but still no credit. It has now been 3 months since the RMA was issued and no credit. I am on my way to the Small Claims Court to get the necessary forms to file the suit. I should have checked the reviews on this outfit before I ordered. |
| Negative | phil52
Swansea
United Kingdom
(1 review)
November 08, 2009 | Ordered parts on 18th September and email was recieved stating order was accepted and asking me to call them in 7 days if order was not recieved. Price included USD 75 for shipping to Europe! Credit card was billed on September 21st. Have repeatedly called them and am constantly asked to hold. Total 'hold' time on phone from Europe now exceeds one hour! Have been told several times that it's shipped but when asked for UPS tracking number or similar am told none exists! This bit seems fantasy to me. Have also emailed and faxed management (if they actually have any) without response. Terrible experience and have now put the matter in the hands of the credit card company. If they have problems or are short of parts then they should simply say so. |
| Negative | hopagrass
Miami, OK
(1 review)
November 06, 2009 | If I could put very NEGATIVE I would. I ordered a part in the 50 range. After waiting for 3 weeks for my part,, By the way they had told me it was going to take only 7 days, I just told them I wanted my money back,, and to just give me a refund, at this point they got real hateful. After calling back a week later,, I found out my "refund" was put in the day before and I was going to have to wait 12 to 15 days. So i waited,, Now All they can say is they don't know why it hasn't been refunded,,then click,,So I do have I advanage on my side,, I am an Attorney and about to send some papers their way, Lets see how they like coming to Oklahoma to fight a 600 dollar suit,,over 50 bucks,, however DO NOT ORDER FROM THESE PEOPLE!!!!!!!! SCAM |
| Negative | redwingsfan
Lake Odessa, MI
(1 review)
November 05, 2009 | Ordered repair parts for my Poulan Pro lawn tractor. They tell you to wait 7 working days to receive parts before you call about your order. After 8 days I called and was told by Stephanie that the order had not yet shipped, and she could not tell me when it would ship. After a short internet search I found the same parts on Amazon for the same price so I called back to cancel my order. After waiting on hold for about 15 minutes, I was told by Stephanie that it was no problem and that my PayPal account would be credited immediately. I asked her again if the credit would be issued right away and she said yes. The next day, after not receiving my PayPal credit, I called back. This time I was on hold for about 25 minutes. Finally my call was taken (Stephanie again). After looking up my order information, she came back and informed me that it takes up to 12 or 15 days before credits can be issued. Now my money will be tied up for over a month if I get it back at all. Fortunately I used PayPal so at least I have an avenue for dispute.Amazon showed my parts in stock and will ship in 1 or 2 days.
UNDER NO CIRCUMSTANCES SHOULD ANYONE DO BUSINESS WITH THIS COMPANY!
Amazon is a great place to find any part you need right down to replacement blades.
BUYER BEWARE!!! DO NOT DO BUSINESS WITH OUTDOOR DISTRIBUTORS!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! |
| Negative | ivorydan
Carmel, IN
(1 review)
November 01, 2009 | Be sure to pay with Paypal. That way, when a month has gone by, they took the money immediately, your parts never arrived, and they don't respond to your emails, you have a quick way to get your money back. |
| Negative | cub
Martin, GA
(1 review)
October 31, 2009 | I THOUGHT I FOUND A GOOD SOURSE FOR ORDERING PARTS. WHAT A MISTAKE. THEY TOOK MY MONEY AND KEPT STALLING ME. I CANCELLED MY ORDER AND REQUESTED A REFUND I'M STILL WAITING. SAD WAY TO RUN A BUSINESS OR IS IT A SCAM?
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| Negative | chromesjt
Ellsworth, MI
(1 review)
October 30, 2009 | I ordered from this company on the recommendation of an auto parts store as well as that of a friend in the small engine repair industry. I am sorry that I did not come across these reviews prior to order because I could have saved a lot of time and energy. I ordered the parts on October 3rd and they charged my credit card immediately. I received an order confirmation email the next day. I waited seven business days and did not receive my parts. I called and was told they should be arriving within the week. They did not. I called a second time and was told they should be arriving within the week and that I would be emailed a tracking number. I received neither a tracking number nor the parts. I called a third time and was told they were being drop shipped from the manufacturer and I should have them by the end of the week. I did not receive them so I called a fourth time and was told one of the parts was on back order. I’d had enough of the excuses so I told them to cancel my order. I also told them that I will call my bank to ensure the credit card is refunded. Save yourself a lot of time and frustration and order your parts elsewhere! |
| Negative | ssmith39
Naugatuck, CT
(1 review)
October 28, 2009 | Wish I found this site prior to ordering. Placed order Sept 1 for $50 lawn mower parts. Credit card was charged the next day. After several weeks I called, and after being on hold for several minutes was told order would ship end of week. After a few more weeks of no delivery and no word I called again and told it was being drop shipped that week. A few weeks later still no parts and a call get the same treatment and told there were vendor issues and it will ship. If no delivery by end of week I will cancel & dispute charges. |
| Negative | clercl002
Québec
Canada
(1 review)
October 25, 2009 | The experience I have had with this company is similar to the other negative complaints that I have read on this site. I have paid $187.66 USD for an item which I have never received and I have tried to cancel the order and request a refund without success.
I have filed a complaint with the Alabama Attorney General and the Better Business Bureau and have asked my credit card company to investigate the credit standing of this company and I would urge any other defrauded customers to do the same.
In my opinion this company should not be allowed to continue to take advantage of genuine customers and to tarnish the reputation of respectable companies that offer a proper customer support service.
|
| Negative | mspiowa
Fort Madison, IA
(1 review)
October 23, 2009 | I can not tell you how disappointed I am in this company! I ordered three replacement blades for my Snapper mower (order # XXXX-XXXX-XXXX) of which they were more than willing to take my money within hours of placing the order from my account. I too, received the e-mail stating that my order was placed and would be received in 7 days. I waited 14 days for my order and called to see where my order was. I was told it was on order from the manufacture and it could be another 2 weeks before it would be here. I was told I could cancel my order if I did not like that. I waited another 2 weeks and called again. Told the same thing again. I asked to cancel my order. I was told that it had been done. It has been several days since cancelling my order and my money has still not been refunded. Beware when dealing with this company!
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| Negative | poedintn
Louisville, TN
(1 review)
October 15, 2009 | I ordered a part from LandscapePower.com ie Outdoor Distributors on Aug 23, part was supposed to be in stock. After 2 weeks I was told it was back ordered after being on hold for over 20 mins. I e-mailed several times with no response. Every time I called a 20-30 min wait. Finally got the part on Oct 15th. They always put you on hold when called. The call taker was always rude and would put you on hold before telling you anything. Find a good supply of out-door parts not these guys. |
| Negative | ffkfmy
Labelle, FL
(1 review)
October 14, 2009 | I have used this company for parts for the past 6 years. Each time it was excellent so I placed another order. (11 Sept., 2009) WHAT A DISASTER!!! I placed the order. They said it would take 14-21 days. OK I understood that. In less than one week my order arrived. I was tickled pink until I opened the box. All the paperwork was correct - the only problem was - IT WAS NOT MY ORDER!!! I called immediately and they said within a few days my order would arrive. I waited a week and called again. They said it was being looked into and I should have it in a couple of days. Three times they told me it was shipped. After a day I called each time and asked for a tracking number. I never got one because it still has not been shipped. I asked for supervisors. I asked for someone in charge. I asked to talk to the person that was supposed to ship my parts. I asked if they were in my shoes what would they do? I asked what I did wrong? I have been on the phone with them about 4 times each week for the past two weeks. It is now over 5 weeks. What is a person to do? If I tried to operate a business in this fashion I would be out before I got started. I am still waiting. They obviously do not want me as a customer. It sounds like they do not want any more customers. It sounds like you better get your parts or your money pretty quick - OR YOU AIN"T GETTIN NUTHIN. |
| Negative | edwardwoodward
Shizuoka
Japan
(1 review)
October 05, 2009 | On August 11th, 2009, I ordered a part for a Yardman mower to ship to Japan. Their homepage said the part was available and allows you to select Japan as a destination for parts. I placed the order. About a week later I got an email saying "Sorry, we don't ship to Japan." At the end of the month, I found that my card had been debited as soon as I placed the order. I have mailed several times without response. Still waiting.
What a terrible company to deal with. |
| Negative | Penny_W
Rose Hill, KS
(1 review)
October 02, 2009 | I placed my order with Outdoor Disturbutor on Aug 4, after waiting for 2 weeks, I called about my order. I was told the part would ship, and I would have it in a week. Another week passed, and no part. I called back and Spoke to Lou Lou for the third time she stated that the part was on back order. I told her to cancel my order and refund my card. She told me it would take 4 - 6 weeks. Needless to say I was not happy. I asked to speak to a supervisor, and was told she could get the part from one of their stores and ship it the next day. I told her no thank you I want my refund. She told me she would try to get my refund quicker. Oct 1, no refund! I called again spoke to Christian, he said it slipped through the cracks. He would get it processed. I called back Oct 2, was on hold for 15 mins before someone came back on the line to tell me to continue to hold, I said "NO!" I want to speak to someone now. She put me on hold anyway. I did finally get the issue resolved AFTER 2 MONTHS! I did learn something from all this. If I would have just google the company I would have found this site, and never went through all the hassle. |
| Negative | Dav3yDark0
Sioux City, IA
(1 review)
September 28, 2009 | On September 4, 2009 I ordered a primary drive spring and a headlight for a Craftsman lawn tractor. They charged my card on September 15, 2009, but had not shipped any parts. They have made various excuses as to why nothing has shipped with empty promises the parts would ship soon. I first contacted them after the 7 business days with no shipment and was told one of the parts was back ordered and we should receive the parts in another 5-7 business days. No parts were received after more than 10 business days. Called them again, they still have not shipped the parts so I told them to cancel the order and refund my credit card. I have also contacted my card company and requested a charge back since I have not received what I have ordered and paid for. The card company said they will give Outdoor Distributors 15 days to refund the money or they will do a charge back against them. Apparently these guys do business under the name LandscapePower dot com also, so beware of that website also. With my bad experience I can only recommend to others to stay away from Outdoor distributors and Landscape Power and find another website to purchase lawn tractor parts from. Wish I would have found the advice here at Dave's Garden before I tried to purchase from them.
Dave |
| Negative | whag
De Forest, WI
(1 review)
September 23, 2009 | Despite the warning on the site that "we're swamped" and the assurance in smaller print that many orders are shipped promptly, I placed an order for two small engine parts on 9/6/09.
An e-mail order acknowledgement came that day carrying the admonishment that calling to inquire about the status of my order within seven business days would delay the order.
On 9/14/09, my credit card was charged for the order.
On 9/16/09 I e-mailed Outdoor Distributors' (OD) customer service and asked about the status of my order. I received no response.
On 9/22/09, I called OD's toll-free number and was told that everyone was "at lunch" and to call back in an hour. The time was 1:30 PM CDT at their location.
On 9/23/09, I called OD again at 10:00 AM. After speaking briefly to three people and being put on hold three times, I finally reached someone who told me that one of the two items was on back order and was expected to arrive at their facility in "at least a week". I requested that the order be cancelled and that my credit card be credited back for the amount of the order. After another short hold, I was told that this had been done.
I had been on the phone for about 22 minutes. |
| Negative | slk230red
Tampa, FL
(1 review)
September 22, 2009 | I thought I found a good deal on a carburetor for my Sears leaf blower, so I ordered one from them on 8/10/09. I called before ordering to make sure the part was in stock and I was told that it was.
I called a week later and was told that the part was on back order. Called the next week and was told that they're not sure when it would be in.
I called again on 9/2/09 and still no confirmation on the part so I told them to cancel my order. Called back on 9/10/09 to complain that my account was not credited and was told that it takes a while. I then called my credit card company and they credited my account immediately.
I did a google search for the part in my area and found a distributor nearby, ordered the part from them the afternnoon of 9/10/09 and they called me early am on 9/15/09 and said the part was in.
I felt that I gave Outdoor Distributors a fair opportunity to earn my business, but they are not delivering parts in a timely manner. I thought that they were friendly on the phone, but not aware of what is going on with their business. I also emailed them several times but never got a reply.
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| Negative | AandEsMom
Monroe, NC
(1 review)
September 21, 2009 | 8/1/2009 I ordered Snapper parts - 3 mower blades, 1 clutch switch, 1 seat switch. My lawn was half mowed when it broke. Finding parts quickly was extremely important. Got a confirmation email my parts would arrive in 7 working days.
After 10 working days, and lots of grass growing in between, I called only to be put on hold for at least 15 minutes, only to be told that the parts had to be backordered from Snapper. When could I expect them then I asked? I don't know was the answer.
Desperate, I kept the order open.
8/18/09, my credit card gets charged for the parts.
9/19/09 still no parts.
9/19/09 called the number to cancel my order. Was told there was a storm in the area and the computers were down and I needed to call back later.
Still dealing with these people and they are not kind and courteous or even apologetic in the least. Would NEVER use them again. |
| Negative | boon_dog
Cranbrook
Canada
(1 review)
September 19, 2009 | Ordered on Aug 4th 2009, order confirmed and payed. Called Aug 19th and put on hold for a long time fianally told only 1 part was in and rest would be shipped the following week. Have tried to email 3 more times with no response. It is now Sept 19th and will try to get my money back through Pay-pal.
DO NOT DEAL WITH THIS COMPANY |
| Negative | mikekmary
Hampshire, IL
(1 review)
September 18, 2009 | I ordered a manual for a Poulan riding mower in May and as time went by I called twice and was advised that order was pending. It was August and mowing season was coming to an end but I figured I would order parts as the manual was very old and probably hard to find. I was advised back order was canceled but received no credit. (I was able to order manual from Sears and got it in a week). The parts I ordered I saw online would be delivered in a week but a special note said 14 to 20 days. I still did not receive parts and had to dispute charge based on the information I found on your site. I should have read your reviews beforehand. I was able to find parts with Mowtownusa and should have them in a week. |
| Negative | amyrgang
Hampshire, IL
(1 review)
September 08, 2009 | I would not EVER use this company again.
Aug 9th - placed order for $63ish, got confirmation email.
Aug 10th - got email saying order had shipped
Aug 25th - still had not gotten anything. Called company, was put on hold IMMEDIATELY. After 10 mins on hold, the phone automatically rang again. Someone picked it up and hung up. Called again, on hold for 10 mins again, phone rang 33 times with no answer. Hung up. Called again. DEMANDED not to be put on hold...was told that I had to wait in line for calls to be answered....I reponded that I had been waiting for 33 rings. Was put on hold. Someone actually felt like doing their job and took me off hold after 4 minutes. "Lou Lou" was really rude, like her answering the phone was doing me a huge favor. She said the email that I had gotten saying the order was shipped didn't really mean it was shipped, and that they hadn't yet even gotten the parts that they were (presumably) going to ship to me. I said to forget it and to cancel the order IMMEDIATELY (I wasn't taking any of that "we'll ship it soon" crap!). Lou Lou said it would take 10 business days to issue a refund. It's two weeks later now, and I just opened a PayPal dispute to get the money back. I think their plan is to delay the customer for over 45 days, because then you can't open a dispute with PayPal and they'd just keep the money (so watch out for that!!!)....all in all a crappy company.
Doesn't it seem odd that all the (very few) relatively recent positive posts come from Alabama, where this place is located? INTERESTING. |
| Negative | ydfoley
(1 review)
September 02, 2009 | I ordered a pulley for an MTD lawn tractor. The charge for the part hit my account immediately. I called ten days later to find out the status of my order. The confirmation email plainly states "Call 1-877-70-PARTS if Order not received in 7 WORKING days.
and we will check the status for you." I called on August 19th - exactly one week after the charge hit my credit card. I was told that the order was being processed and in the staging area to be shipped. It is now two weeks later and still, no part. I called today and was put on hold. after nearly 8 minutes on hold, I hung up and called back. The person answering the phone said "Hold Please." at which point I stated that I had already held for 8 minutes. She promptly corrected me and told me that I was only on hold for 7 minutes and 48 seconds. At this point, I am very irritated and ask to speak to the manager. She tells me that she is the manager and I will have to hold for ten minutes. When someone finally comes on the line, he informs me that they don't even have the part and have no idea when they will receive it. When I ask about the previous call, he doesn't know what I am talking about. When I ask for the order to be cancelled, he says it will be at least 10 days to get my credit.
When I ask to speak to the manager a lady gets on the line. I tell her the story of my experience today and she tells me that she never spoke to me. At this point, its obvious that I am getting the run around, so I ask to speak to whoever is in charge of Outdoor Distributors. Surprise Surprise, no one is there.
I have to wonder if this is a scam to be able to charge your credit card for parts and then hold them money, using it to pay bills or for personal reasons, then shipping the product when the complaints are too much. I have just gone on line and researched the number of complaints against this company, and quiet a number of them say the exact same thing. It does not seem honest. Nor does it seem to be the way a company holding an "A" with the BBB should deal with customers.
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| Negative | ldbc
Billerica, MA
(1 review)
September 01, 2009 | On 7/22/09 I ordered some parts for a Briggs & Stratton tractor engine.
On 7/23 my credit card was charged $79 for the full order.
On 7/27 I sent an email inquiring about the order status and never received a reply.
On 8/4 I called and was told parts were on back order.
On 8/11 I called and was told parts were on allocation from B&S and should be in any day.
On 8/17 I called and was told parts still on back order. I cancelled the order and was told I would receive a credit card refund in 5-10 business days. I ordered the parts direct from Briggs & Stratton that day and 4 days later they arrived at my house.
As of 9/1 I hadn't received my refund yet so I called my credit card co. to dispute the charge. Meanwhile Outdoor Distributors has held the money for almost 6 weeks for an order which they never even shipped. |
| Negative | Order_problem
Elizabeth City, NC
(1 review)
August 26, 2009 | PLEASE do yourself a favor and avoid the same problem I experienced when doing business with Outdoor Distributors (www.outdoordistributors.com). The money you think you will save was in my opinion not worth the aggravation you may encounter.
On July 29, 2009 I placed an order online with Outdoor Distributors (also known as Landscape Power) for $87 worth of Craftsman lawn tractor parts and received an automated email acknowledgement shortly after.
On August 9, an email I sent to check on my overdue order was unanswered.
On August 11, I called Outdoor Distributors and after a lengthy hold-time, was told a part was on backorder. No information on which part was backordered or when it would arrive.
On August 14, my credit card was charged by Outdoor Distributors.
On August 18, I called again and, after a lengthy hold-time, was misinformed that my part was due to arrive on August 20 and that my order would be sent out immediately upon its arrival.
On August 24, an email I sent to confirm that the order had shipped was unanswered.
On August 26, I called again and, after a 20 minute hold time, was told that Outdoor Distributors “switched suppliers” and my part would arrive in 2-3 days. That is odd since on August 18 I was told that the part would be in August 20. I cancelled the order and am pursuing reversal of credit card charges.
Summary: Based on my experience with Outdoor Distributors regarding ignored emails, misinformation by representatives, credit card charges prior to shipping and lengthy call hold-times, Outdoor Distributors are not worth the aggravation in relationship to the amount of money saved over "retail".
On September 9th, 2009, Order_problem added the following:
As of September 9, Outdoor Distributors ignored my verbal and emailed request on August 26 to post a credit for unsent merchandise and significant delays. I was told a credit would appear in 7 business days.
I already filed a complaint with the Better Business Bureau and the State of Alabama Attorney General's Office.
If you have been mistreated by Outdoor Distributors, please take a minute and file complaints with the BBB and Alabama Attorney General's Office to help others avoid these problems.
Attorney General's Office website: http://www.ago.state.al.us/
Better Business Bureau website: http://www.bbb.org (search Outdoor Distributor and AL to find their record). |
| Positive | MowMaster
Alabaster, AL
(1 review)
August 25, 2009 | I recently placed an order for my lawn mower blades and odds and ends. I spoke with Brittney and she was very friendly and eager to help. She found everything I needed and had my order ready in no time. Within the week, I had my order and I couldn't be happier! Thank you Outdoor Distributors for great service!
I plan to call them again when I need something for my mower! I have recommended them to all my friends. |
| Negative | thomasgoffe
Selma, NC
(1 review)
August 25, 2009 | I made one order from Outdoor Distributors, and although it took a long time to have it filled, I had no complaints, until now.
On August 4, 2009 I placed a credit card order online with Outdoor Distributors for 4 parts totaling $58.00. According to their website, customers were advised not to check on the status of their order until after 10 working days had passed as this could delay the processing of the order.
On August 18, 2009, I called their customer service line (1-877-707-2787) to check on the status. This was 11 working days after I’d placed my order. I was told that their computer had been down for a couple of days and that the order could not be processed from their warehouse. I was assured by their customer service representative that my order would be filled no later than Friday, August 21 and shipped on Monday, August 24. I was told that I would receive a shipping confirmation via e-mail with a tracking number on the 24th.
On August 21, 2009 Outdoor Distributors billed the credit card for the cost of the order.
On August 24, 2009 the information pertaining to my order had not been provided as promised by the Outdoor Distributors customer service representative.
On August 25, 2009 I called their customer service number again to determine the status of my order and to find out why the order confirmation and tracking number had not been provided to me as promised. At this time, the story explaining the delay changed. I was told by the Outdoor Distributors customer service representative that the part had not yet been shipped by their distributor and that Outdoor Distributors should receive it “in a few days.” Once Outdoor Distributors received it they would in turn ship them to me.
After 22 days of waiting, I’ve been told 2 different stories, have received no parts and am out of patience. I immediately cancelled the order and requested a full refund to the credit card.
Had I been wiser, I would have checked with the Better Business Bureau and various customer satisfaction websites prior to placing my order. Had I done so, I would have noted the numerous complaints and would have not done business with this company. I am writing this so that others will know of my experience with Outdoor Distributors prior to doing business with them.
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| Negative | lighthouse58
Richview, IL
(1 review)
August 24, 2009 | I placed an order for a mower part with Outdoor Distributors on July 18th, 2009. I canceled my order on August 10th, 2009 because I still had not received it. I was told three times that my order was delayed because some server was down and my part would reach them on Thursday of that week. Then it would be shipped to me. I was told this 3 weeks in a row. That Thursday never came. I was told that I would have my money refunded in 5 days when I canceled on August 10th.When I called back in 5 days, because I had not received it I was told it takes 10 days for a refund. On August 24th (10 days now)I called again and I was told it takes about 15 days to get a refund (see a pattern here). It only took 2 days for them to take the money from me. I have not got my money back yet . I will not do business with them again.
I am also going to file a claim with the BBB and the Attorney Generals office in Alabama |
| Positive | rolltide63
Tuscaloosa, AL
(1 review)
August 08, 2009 | i ordered a set of three blades, all new tires and a new belt and a for my cub cadet mower. i saved around $40 as compared to other internet sites. i ordered my parts monday afternoon and had them on at my house by thursday morning and was finally able to mow the lawn and get the wife off of my case! |
| Negative | bruiser1
Camarillo, CA
(1 review)
July 14, 2009 | On April 6, 2009 I ordered a solid state module for my lawn tractor. This part did not fit. I called Outdoor Distributors and was told to ship it back at my expense. I did. I am still waiting for a response from them. I am out $53 for the part and $12 shipping and $6 return shipping. I did not damage this part in any way. I shipped it back in like new condition in the origional box with all the proper paperwork. They are "NOT" customer friendly. |
| Neutral | stancanada
Huntsville
Canada
(1 review)
July 14, 2009 | On June 9th 2009 I ordered via internet approximately $80 (shipping included) worth of parts for my MTD lawn tractor. A pto plate, two pulleys, a spring and a drive belt. On June 11th my visa card was charged. I waited a couple of weeks and then tried calling them. Waited on hold for 20 minutes and hung up. I sent an e-mail to the customer service. Got a reply with a tracking number that didn't work here in Canada saying that the parts were shipped. I sent a couple of more e-mails with the same result. After a month passed and reading some of these reviews I thought I had been taken for my money. I ordered the parts locally for three times as much as Outdoor Distributors had charged. On July 13th my parts arrived by mail post marked July 2nd. A full three weeks from the time my visa was charged. I will now hope that I can cancel the parts I ordered here. I did get my parts for a good price, but waited over a month to get them. That's why I am giving a neutral rating. |
| Negative | doudmart
Prince George
Canada
(1 review)
July 13, 2009 | On June 10 th. I placed an order for some transaxle parts for my lawnmower. Allowed lots of travel time as I live in Canada. On June 29 th. with no parts and no correspondence from Outdoor Distributors, I sent an e-mail requesting the status of my order. Still no word by July 1st. so I phoned long distance to their customer service, took three attempts to get through as I disconnected twice after being on hold for over 10 minutes. Finally spoke to someone and was informed that the company they get their hydrostatic Transaxle parts from had a system crash and were behind with their orders but he would check. After waiting for some time ( long distance of course ) while he tried to get through to the supplier and couldn't, said he would keep trying and if there was any further delay he would definitely let me know within the next two days. If I didn't hear from him then the parts were already in transit and should be here the following week. July 13th. No phone call, no e-mail and no parts.( more long distance phone calls ) I finally got through after being put on hold again twice and was informed they were waiting for some parts so they could ship my order. By this time I realized what a big mistake I made dealing with this Company so I told her to cancel the order. I was then informed it would take five to ten days to return my $117.92 to Paypal, that they got within 10 minutes, over a month ago. I will NEVER EVER deal with this company again. |
| Negative | avb1229
Souderton, PA
(1 review)
June 30, 2009 | Totally Negative. Do Not do business with these people.
Everything your read about them is true. They take your money the same day you place your order. I ordered parts back in April ($140.00 worth) and still have not received them. I called two weeks ago and said, just cancel my order. Still no credit on my bank statement and it's been 12 days. I've called over 100 times and still am put on hold, I've asked to speak with the manager, and whoever answers the phone, says they are the manager. I've asked to speak to the Owner, and he's never available. I've asked to speak with accounts payable/receivable and they don't exist. I too, contacted AL District Attorneys Office and filed a complaint on line. Everyone who has been burned by this "phony" company should do the same. |
| Negative | hotdog60
(1 review)
June 29, 2009 | On 16 Jun 09, I place an order for 2 spooled replacement cartridges for a Ryobi Model 704r gas powered string trimmer for the amount of 26.49.
On 17 Jun 09, I noted that amount had been debited from my credit card.
Also noted that no confirmation of shipping was sent out. I was told that my order should arrive within 7 business days. Okay, this is what I expected.
On 24 Jun 09, I sent an email requesting info about this order. I did not receive in the 7 working days. I very directly request a response. I receive no response. I tried calling and was put on hold. Gave it up.
On 27 Jun 09, I emailed a 2nd request for a response. I was very upset by this time. Today is the 29 Jun 09 and still have heard nothing.
This I know, I paid 26.49 for merchandise in good faith. I have not received the merchandise, nor do I know the status of it. Also I do no care to have the merchandise delivered even if it is in stock. This company is a joke. Customer service is non existent. They do not keep their word.
hotdog60
Only wish I had checked out this prior to placing the order.
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| Negative | redsunset44
Gambier, OH
(1 review)
June 26, 2009 | On June 16, 2009 I ordered metal edged trimmer blades for my Stihl weedeater. My credit card was billed immediately. I received my order on June 26. According to the Stens catalog, the blades are sold in packages of three. I ordered 12 packages, (36 blades) using the Stens part number 390-170. Instead of receiving 12 packages, I received 12 blades. Customer service insisted the price was per blade and admonished me for ordering online and not calling and clarifying the cost per blade before placing my order. I did call twice before placing my order online, but was placed on hold both times in excess of 15 minutes. Like a dummy, I went ahead and ordered online. Had the price online been for a package of three, as expected, it would have been in line with the price I pay retail locally for a package of three. ($3.31 online vs. $5.95 retail). I have received a return authorization number and will see to it tomorrow. Now I'm out $24 shipping, a credit card charge until the items are received back by them and still no blades. I would recommend that you DO NOT DO BUSINESS with Outdoor Distributors! |
| Negative | steve_in_tn
Kingsport, TN
(1 review)
June 26, 2009 | On June 7 2009, I placed an online order with Outdoor Distributors via the Internet for some parts for my Tecumseh lawn mower engine. My credit card was debited almost immediately. On June 24, I had not received my order, so I sent an email using the link on the Outdoor Distributors website, requesting the status of my order. I have never received a reply. Today (June 26), I called them at 205-669-2500. While I was on hold, I found numerous online complaints about this company and their very poor customer service record. After being on hold for about 25 minutes, I was told by Outdoor Distributors that they could not find my order, and they wanted a call back number. The online complaints that I found indicated that many people have had this experience, so I requested a refund. I was told that would take 5-10 business days, which is absurd given the fact it took them only a few hours to process a charge to my credit card. I submitted a complaint to the Alabama Attorney General's office. DO NOT DO BUSINESS WITH OUTDOOR DISTRIBUTORS!!! |
| Negative | 51068
Lancaster, OH
(1 review)
June 25, 2009 | I placed an order online with this company on 6/10/09. My checking account was immediately charged. I waited the 7 working days for the order to arrive. It didn't so I called the company and told it was backordered (sound familiar?) and it might come in the following week. When I called the following week, the CSR said it wasn't in and couldn't say when it would be in. I cancelled the order and when I looked for the refund in my account, it wasn't there so I called again and was given a run around to the effect that it would take 5-to 7days to put the money back into my account. I told them I would contact my bank to dispute the charge. In the meantime, I filed a complaint online with the AL State Attorney General's consumer protection division. It appears the company may be using other people's money without having to pay any interest. Another interesting side note. The owners and employees are listed on their website. Two of those I talked with, one I was told was the Manager, are not listed on the website. I definitely would not recommend doing business with Outdoor Distributors. |
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