The scoop on 'BetterGrow Hydro'

I ordered products from them, and they sent the wrong items. No biggie, it happens. So, I sent back the wrong items on my dime, and waited about 4 weeks for them to replace them. They again sent the wrong items. I called them about this, and they got mad at me and told me that I was being difficult. I just wanted the products that I ordered, not something completely different! Arrgghh. I hate dealing with internet companies like this.

Purchased product through Amazon and claimed that it would be sent in 2-6 days. Two weeks later I have no product. Emails sent to company as to the status of the shipment of my order have been ignored. Ignored.......

The item I purchased from BetterGrow Hydro (Gnatrol) was displayed on both their home website and Amazon.com website as "In Stock" turned out to be "Not In Stock" or even "available for purchase" until many weeks later.

I was finally contacted on 3/23/07 after my third email with a reply that the item was backordered and not due to be "In-Stock" until possibly a week later. (Though the item still shows as "in-stock" on their website on 3/24/07).

The sad result to their lack of an honest stock availability listing and lack of timely response to my inquiries was the loss of three of my rare plants (and possibly a few more to come).

Had I received even a simple email status update that would easily have taken less than 30 seconds to produce, I could have purchased the product elsewhere and possibly saved my plants many weeks ago.

Very dissapointed and I personally consider their actions to be fraudulent for still showing the item as "in stock" on both websites while admitting via email that they do not currently have the item available to ship.

I bought metal halide lights to keep my orchids happy. BGH had the best selection, the best prices, and the most comprehensive and informative web site. The items arrived on time and in perfect condition. Their customer service was prompt and accurate. They are a pleasure to do business with.

I am not a hydroponic gardener, but I was looking for a small quantity of humidity domes for seed trays, and BGHydro had a good price (on any quantity), plus took PayPal. They had recently updated their ecommerce software and I experienced some glitches on the website and eventually had to order by phone. But I dealt with an actual human being on their LiveHelp online customer service, and he was extremely helpful. Eventually they changed their registration page since I had noticed it was not encrypted and that's all fixed now.

I was sent tracking information and the domes arrived speedily. They were good quality and exactly what I'd ordered.

In short, customer service could not have been better, and I got a good price. Recommended.