| Rating | Author | Content |
| Negative | Clare_CA
(Zone 10b)
(8 reviews)
October 09, 2009 | I bought four bananas from this business, and two of them keeled over and died within a day of being planted. Two of them survived and are doing fine. What no one told me until I found out later is that these are tissue-cultured tiny plants that have been in the cushy environment of a greenhouse and that they aren't ready for ground planting until after they have been acclimated. They are also very thin, fragile starts.
When I wrote to Ted about the two that keeled over, he said that they might come back and that my soil wasn't good for bananas. Well, I have about a dozen bananas already planted in that soil, and there is nothing wrong with it. Furthermore, the root system died on the two, and there is no way for the two to come back. When I asked about replacements for the two, I never heard back from him again.
I won't buy from this business again and really wish I had checked Garden Watchdog before I bought. |
| Negative | damonkee
Flower Mound, TX
(1 review)
September 03, 2009 | Ted is very rude! Will not order from him again! Customer service and communication is lacking.
I emailed Ted checking on the status of my order since there was a link on my email to check the current status, several days had past and current status of my order was blank / empty on the website. Anyways, Ted replied to my email and said it was shipped out 2 days after i placed my order. On the website, it stated it would be processed and shipped within one day. Long story short, Ted told me to order from somewhere else next time. |
| Positive | djmb74
Longwood, FL
(1 review)
August 15, 2009 | On Aug 2nd my 2 boys ordered an ice cream and an apple banana banana plants. They arrived promptly in great condition and I have already had to re pot them as they are growing wonderfully! We will do business with them in the future as my kids are saving up and want to get as many varieties of banana plants as they can. haha |
| Negative | dragones
Momence, IL
(1 review)
June 30, 2009 | I ordered a banana plant from Ted. It took over 4 weeks to get it. When I finally got the plant it was half dead. Ted told me to water it, and it will come back. It did not. When I asked about a return I was curtly told it was within 4 days of recieving the plant. I reminded him of the first email, and I got another curt reply that I was not to blame him if the plant did not make it. I feel that this company lacks in customer support and concerns. Buyers be ware. |
| Negative | micoluleo
Paducah, KY
(1 review)
May 30, 2009 | I placed an order on 5/1/09 with a check. I emailed Ted on 5/12/09 for the order status since the price had gone up. The reply was curt "Yes, I have it and we are behind on the order". I emailed Ted on 5/26/09 and asked if the Co. would honor the order or not (since the price has gone up again). Ted's reply was (1) rude, (2) he can either ship it out that week or tear off the order if I email him again with the negative comment like the one he received, (3) and stated the web site posted that they are 2 wks behind on order. I checked the web site right after his reply and it is still states that order will be shipped within 24 hours. What is wrong in this picture? I emailed Ted and requested to tear off the order because I do not care much for a company like that. I personally felt Ted was relief from saving a few dollars by agreeing to tear off my order from his reply. I wished that I could be positive about Greenearth attitude and culture like all others but this experience with Greenearth really left bad taste. |
| Negative | wynswid
Garland, TX
(1 review)
May 26, 2009 | My order was not complete and when I emailed Ted about a refund, he did not even know it (invoice # provided) despite his (?) hand-written note on the invoice; I mailed him a copy as proof. Normally, I wouldn't give a company a negative for this, except that Ted's emails are very curt, unapologetic & rude. He needs someone else to handle customer relations. The plants look healthy and I hope they prove so. However, I won't order from Ted again, since there are so many other suppliers who probably have better correspondence manners. |
| Positive | Rhizomes123
Pittsburgh, PA
(4 reviews)
February 23, 2009 | I bought 3 banana plants from this company and the plants with free fertilizer were at my doorstep in 3-days. The plants were in excellent condition except for 1 which had been damaged by the cold Eastern weather. I sent an email to the company and it was answered within hours. I got a replacement plant of superior quality within 4 days of sending the email. This is an excellent mailorder company to buy from. They really are serious about pleasing their customers and are very knowledgeable about banana trees. I am definitely buying again! |
| Positive | Fallbrookguy
Fallbrook, CA
(6 reviews)
August 31, 2008 | I recently had the pleasant experience of ordering a Delonix regia from this nursery. The plant was large and reasonably priced. And most importantly, they shipped promptly!! |
| Positive | Turken
Lower Lake, CA
(1 review)
April 08, 2007 | I ordered 2 Banana trees both in excellent shipping shape. Instructions for care were very helpful. |
| Positive | jeffhagen
Fort Lauderdale, FL
(9 reviews)
March 29, 2007 | I ordered 3 Mysore bananas from this place about 5 months ago. I was very impressed with the quality of the plants, the packaging, and the price. My 3 little mysores are now 6 feet tall and have 8 little baby suckers coming up already! Of all the bananas I've purchased, these were surely the highest quality.
Defitely consider this company if you plan on buying bananas.
On April 15th, 2008, jeffhagen added the following:
I placed another order in Nov of 2007 for 3 more bananas (2 sabas and 1 super dwarf cavendish). Again the quality was fantastic; the shipping was fast, and the customer service was outstanding. The bananas are all superior quality tissue culture. The prices are the best on the internet. If you need bananas, consider Greenearth Publishing as your first choice. You will not be let down.
On April 15th, 2008, jeffhagen added the following:
I forgot to mention one thing. The bananas that Greenearth sends might look small on arrival (they are usually no more than a foot tall including roots). However, this is actually a plus because shipping is very inexpensive. The bananas are very healthy and grow extremely fast. Your small 12 inch banana will triple in size in a month!
On May 2nd, 2008, jeffhagen added the following:
Two more successful orders! After 4 orders total (9 bananas), I've never been let down; all tissue culture specimens of very high quality. |
| Positive | Campfiredan
Alachua, FL
(Zone 8b)
(7 reviews)
March 09, 2007 | The prices on banana plants are about half of what many nurseries charge so I sort of worried that they would be tiny tissue culture thingies or near dead corms. But my plants arrived in full leaf and of very good size (unlike some near dead banana plants I got from other nurseries that charged much much more). There is a very good selection of bananas at this nursery and due to the price and condition of the plants on arrival I'd say shop here first and only go elsewhere if you can't find the variety you want here. Way to go Greenearth folks! Keep them 'nanners comin. |
| Positive | plainview
Dunnsville, VA
(1 review)
June 18, 2006 | I ordered banana plants from Ted. Although they were expertly packaged, one arrived damaged from the mail handling. Ted not only replaced it. He sent an extra one. I now have a number of healthy thriving banana plants. Thanks, Ted. Wish all businesses operated like you operate yours. Customer service is not dead! |
| Positive | kh_103
New York, NY
(2 reviews)
January 17, 2006 | I ordered four banana plants, and they arrived looking healthy, except for one that was bent in half during shipping (this was clearly a problem with the shipping, not the original plant). I contacted the company by phone and they offered to replace the broken plant, and also gave me instructions for trying to grow the damaged original. I received the replacement today, and the damaged one is looking like it may survive. They also sent bonus plants along with the replacement. This company has very reasonable prices and shipping costs, and was very gracious when I called with a problem. They even use fast shipping so there were no problems due to exposure to the temperatures here in the north. I would not hesitate to order from them again and I would recommend them to others. |
| Positive | torpklaus
Atlantic Beach, FL
(1 review)
December 05, 2005 | Ordered 3 banana trees from them. They arrived well packaged with easy to follow instructions.
Planted them right away and they are all growing well... you can almost watch them grow.
Great service, great plants. Have recommended them since.
|
| Positive | jadewolf
Orlando, FL
(Zone 9b)
(4 reviews)
July 31, 2005 | Excellent customer service & product. The banana plant I ordered arrived promptly and was well packaged. Thank you, guys. =) Will likely purchase from again! |
| Positive | CaptMicha
Brookeville, MD
(Zone 7a)
(27 reviews)
July 14, 2005 | I highly recommend this company to anyone.
I purchased an ice cream banana plant from Ted for a great price and at a larger size than most suppliers have. It was shipped out fast. However, something wasn't right with it and it didn't make it.
I emailed Ted and his correspondance was very impressive, right to the point and the response time was fast. He's rectifying the matter.
More companies should be as reliable and professional as this one. I have no qualms about buying from them again in the future. |
| Positive | citruslover
Rittman, OH
(1 review)
June 13, 2005 | I ordered a dwarf red banana plant from them.It came quickly and well packed.I am very pleased and will order more in the future. |
| Negative | tombaak
High Desert, NV
(Zone 5a)
(11 reviews)
June 07, 2005 | I was horrified when my baby banana came very damaged (due to the post office not the nursery).
I got an very quick reply to my e-mail and an extremely generous offer of a replacement and (not or) a refund. Great customer service and a banana hardy in zone 5, what more could a gardener ask for?!
I highly recommend this company !!!
On June 30th, 2006, tombaak changed the rating from positive to negative and added the following:
I am changing my rating because the great customer service was mostly talk. I never received my replacement.
I went back and forth about whether I should change the rating to negative or neutral. I did get a refund for my dead plant, I just really don't like being led on. I waited for that banana for months...
I would have been fine with the refund, left a positive rating, end of story... But, why promise me something and leave me hanging? |
| Positive | Chitown033
Chicago, IL
(3 reviews)
May 23, 2005 | Do NOT order anything from this company. I purchased a Musa Saba for $11.50. In a matter of hours the price was changed to $9.50.
I E-Mailed the following to Greenearth:
'Hi,
I ordered a Musa Saba banana from you earlier this morning, for $11.50
I notice that you now have the price changed to $9.50
I am a little angry with this change only a couple hours after my purchase.
Please reply with details on your system and whats going on.'
The responce was:
'i reduced the price, am i not allowed?'
I then replied:
'No, you do have every right to raise or lower the price, I'm not saying you don't. How many people purchased the Musa Saba banana from you on sunday if I may ask? I really doubt your selling hundreds of them a day, if someone purchases something from you, lowering the price a few hours later doesn't seem like good business to me.'
Their responce was:
'the 11.50 were larger and older the 9.50 are smaller, i have canceled your order and wish you a happy night, thanks, ted' -With the transaction included.
I then replied:
'I expect to see a full refund of the 16.40.'
The last reply from Greenearth was:
'can you READ below, get a lif!'
I have never been treated worse by any company before, and I will never purchase anything from them. This is a place that must not be interested in doing any proper business, and does NOT by any means have any customer service, and definately does not know how to treat their customers with respect.
I urge you to purchase elsewhere, from a company that has pride in their own business.
On June 2nd, 2005, Chitown033 changed the rating from negative to positive and added the following:
I recieved a free Musa Saba from them the other day. I am very pleased with such a nice gesture. It shows that they are a good company, and I had judged them wrongfully.
Please disreguard my initial post. They have shown me that they are everything I thought they weren't.
I appoligize for the inconvience.
|
| Positive | Weatherguy
Batavia, IL
(1 review)
May 23, 2005 | I ordered four Musa basjoos from GreenEarth, they all arrived in fantastic condition (came with fertilizer). When I opened the package there were only three plants. I called them by the number on the receipt and they shipped me two more plants--ONE FREE! They are very nice and have good prices, one 12 inch Musa basjoo was $9.50! I will order from them again.
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| Positive | sdoxzen
Middletown, MD
(1 review)
May 18, 2005 | Shipment arrived promptly. Box was bend by shipper but plant (musa basjoo) was undamaged and in excellent condition and seems to be doing well. Included thorough planting instructions and plant food as well. Excellent company. |
| Positive | dianeleonik
Cape May Court House, NJ
(2 reviews)
May 04, 2005 | This company is super! I order one banana plant but when I received it, the U.S.P.S. had bent the shipping box in half and the plant was broken. I contacted Greenearth by e-mail to ask what to do. In less than 2 hours they responded to my e-mail, told me what steps to take to grow the broken plant and advised that they would send me a new plant at no charge! I got the new plant a few days later. It was very healthy and the price of the original plant was very inexpensive compared to other websites. What more could you want? |
| Positive | k1mize
Stockton, CA
(1 review)
April 08, 2005 | I ordered three banana plants on March 22nd. The order was held until all three plants could be shipped, which was fine. The order was express-mailed from Florida on 4/05 and arrived at my door in California on 4/07--pretty good for US mail! The plants were all in excellent condition and clearly labeled. Im very satisfied with Greenearth, and have recommended them to my friends.
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| Positive | rosc2112
Pittston, PA
(Zone 5b)
(3 reviews)
March 14, 2005 | This company is also known as bananaplants.net. I purchased a dwarf cavendish banana plant from them 2 years ago. The plant was young, healthy and had a nice large root ball. Packaging was adequate. Service and communication with the company has been very good. They have a very nice selection of banana trees to pick from, and their prices are the best I have found anywhere. My individual banana plant has produced a multitude of babies, and I now have 5 banana plants. I haven't gotten fruit yet, but that's my fault for not sheltering the plant during winter here in north california. This year, they had a greenhouse and I expect to see fruit set this year :)
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| Positive | sigman225
Mount Vernon, OH
(2 reviews)
February 10, 2005 | Ordered 3 plants which arrived shortly in good condition. Special planting and care instructions for the young plants, was included. The plants are about 2 months old now and are doing very well. There is much information on web site. I will order from this company again. |
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