Posted on October 8, 2014, updated November 1, 2014
Posted on September 8, 2014, updated October 8, 2014
I placed an online order from Clay Trout Pottery/Kim Barry in February 2014 for three orchid pots, and paid via Paypal. Her initial email stated the order would be filled and shipped in 2-4 weeks. Over the following 4 months or so we exchanged at least 8 emails regarding the status of the order. She responded to each inquiry by stating that the order was almost ready, or just about to be shipped. On 8/27/14, 6 months after the order was placed, I emailed a request for a full refund to Ms. Barry. She has not bothered to respond in any way, nor has the order been filled.
At this point, I feel that there is every possibility I will never see my money returned to me. While all this was going on, I bought a house in literally 1/6th of the time and with about half the fuss of attempting to buy a few pots... I think Ms. Barry needs to stop deluding herself (or misleading customers, as the case may be), and get her business in order. Unfortunately, based on negative reviews that go back *years*, I very much doubt she will do so. On October 8th, 2014, Lissla added the following:
Update from the Better Business Bureau regarding my complaint against Clay Trout: \"Unfortunately Clay Trout Pottery has decided not to respond to your complaint ##10212444. BBB can\'t force the business to respond to this complaint and BBB has closed the complaint as No Response. This complaint will be publicly reported on the business\'s BBB Business Review for 36 months.\" I\'ve also continued to email Ms. Barry, and even call the phone number listed on her website, with no response. Do not buy from this business!On November 1st, 2014, Lissla added the following:
In fairness to this business owner, I want to update my review to reflect that my money was refunded to me today, November 1st.
We ordered from this business 7 months ago, 4 pots, paid in full at time of order. Two pots arrived 2 1/2 months later after we inquired a few times about order status. We had been told first that the owner was behind in filling orders, then told that pots were in the kiln and would be shipped the following week. When the pots didn't arrive, we were told the third time that the owner had taken on other work (no problem there) so it was very difficult to fill any orders in the studio. These statements came after periods of no response to either email or phone inquiry. One of the 2 pots we received was damaged in transit and the owner offered to replace it. We never received a replacement.
We never received the remaining 2 other pots, and never got an explanation as to their whereabouts, never an apology for the significant delay. We were ignored - in fact, we have not heard from this business owner since March
of this year, and now it is the first week of July 2014. As a customer, we are left with a feeling that our business is not important, of little to no value. Cannot recommend this potting studio at all - place an order and you might not get it.
budgiegirl Ambler, PA (1 review) November 23, 2011
I attempted to order a ceramic wine cooler from this company last year about 4 weeks before Christmas. When 2 weeks had gone by and I had not received the cooler, I called her to be sure it would reach me for the holidays. She assured me it would. Then with about 4 days until Christmas, and I still did not have the cooler, I called, and she told me "it was in the kiln". Then literally Dec 23 she sent me an email saying she was unable to send me the cooler because she was busy and had nobody to go to the post office and mail the cooler to me. I told her that I would accept it up until New Years. She said she was unable to do so and refunded my money. OK, fine she refunded my money, but she totally screwed me by giving me no warning that the gift was not going to make it in time. She should have contacted me as soon as she knew there was a problem rather than waiting for me to call now and then. Maybe she is not dishonest, but she sure is not professionally organized. I would not buy from her ever unless I was in absolutely no rush whatsoever to get the product.
I ordered an orchid pot from Clay Trout Pottery (3/11), after several months without hearing of the status I received several emails offering excuses for the delay in shipping. The first excuse was a delay due to the owner attending a show. The second notice of delay was due to a large order, she did not have enough materials to complete my order (one pot). Third notice she stated my money would be returned. After several weeks without a refund I had to file a claim. Owner did not even respond to the Better Business Bureau!
Tried to support local small business instead of the big box store, however this effort resulted in nothing but frustration. Company representative comment on June 11, 2011: On Jun 11, 2011 8:02 PM, Clay Trout Pottery responded with:
I personally hand-make all Clay Trout pots one at a time on the pottery wheel. When a pot is ordered online and not in stock I make contact with the person and let them know when I can make and ship their order or that there will be a wait and then offer to refund their money. This past season has been exceptionally busy. I have been in several large shows and just completed an order of 1400 hand made custom pieces for a corporation in St Louis. These are not excuses, they are merely facts. The customer who posted a negative comment about my business did receive a refund in full through Pay Pal in May and in April I was waiting for a new shipment of black clay needed to produce his pot.
Clay Trout made custom pots for my wedding (one for each party member). We had a logo put on them. They were fabulous and everyone loved them. They appreciated something that could be displayed and was custom made.. I would recommend them in a heartbeat!
MichaelGorski Indianola United States (8 reviews) September 4, 2004
Clay Trout Pottery makes custom pots out of several different types of clay in several styles. I ordered 2 Amaryllis (Tuscan) pots with a custom logo on them. It does take a little while (they are custom, mind you), but they are absolutely beautiful. They are mid/high range pots, but worth every penny. Living in the rural midwest, finding someone to do custom pottery is next to impossible. I stumbled across the Clay Trout Pottery website after an exhaustive internet search. I'm glad I did!