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I am trying to repair a Newton mower. The motor has bad brushes. Newton does not sell just the brushes; you have to purchase the complete motor. Does anyone know where to purchase just the brushes. The motor is $100 from Newton. The brushes should be $10 or less. Any input would be appreciated. Thanks.
KILLNEUTON Palm Desert, CA (1 review) July 7, 2014
Hello - I purchased a CE5 Neuton Mower and have had it 4 seasons.
I have had issues with the electrical mechanism that allow you to change from mower to trimmer. I purchased the trimmer/ edger option and 2nd battery. The trimmer works 1/2 the time and recently will not go on and the batteries are horrible. I spoke to customer service about a trade up to a CE5 new or CE6 and they will not give me a discount for a repeat customer. NOW thats customer service for you. I am going to look elsewhere and am quite upset since the customer service girl stated that they have FREE shipping. Big Deal - they've always had this ....
dirt_digger Longwood, FL (Zone 9b) (2 reviews) June 20, 2014
I bought the Neuton CE5 in October of 2009 and I am still pleased with my mower. True, my yard is very small, but I was paying $15 a cut to a service which cut my St. Augustine turf too low, often ran over my plants by mistake, and was spreading weed seeds from the other yards they cut into my yard. I find the mower has enough torque to mulch leathery oak and magnolia leaves and twigs easily. I just replaced the battery -- just short of 5 years. I went to the local Batteries Plus store, and while I waited they took apart the Neuton battery case and replaced the innards for $89.98 plus tax giving me a one year warranty and 14 day return policy, plus it was immediately ready to mow without need to put on the charger. My favorite things about the mower -- first, it is so quiet, and, second, so light weight.
I bought the Neuton 6 about 5 years ago or so. Because of the size of my yard, nearly an acre, I bought an extra battery as well. Since then the only thing I've done is bought a $15 replacement blade, and up until this season have gotten pretty much a full charge on both batteries (one battery has basically died, the other is still going strong). I know the nature of batteries, they don't like heat and no matter what they will deplete over time. I keep my batteries stored inside my bedroom and try to remember to throw them on the charger occasionally during winter. As for performance, I knew that by going to battery i would lose some power, but I have to say Im pleasantly surprised at how much this guy can do. I have cut grass that is nearly a foot tall and have tackled large weeds (3ft tall) and small branches. I know Im not suppose to wait more than a week between mowings, but I'm bad and often wait till it gets too long. You are not suppose to do that with a battery powered electric mower, but he's still going strong. And wether it's electric or my old gas mower, i know you are not suppose to cut wet grass. It will cut, but because of the nature of wet grass, it often gets stuck together and clogs the blade well. Because of this i always mow on days when the grass is dry, which in Texas is not that hard. This year i will finally have to replace a battery, which is pretty darn good. I'm glad i don't have to deal with smelly gas tanks that bulge out in summer heat, or spark plugs, or oil, or any of the other annoying gas related maintenance issues. I believe the money i spent on the Neuton definitely bests all the gas, oil, etc i had to pay for my old mower. I know it definitely paid for itself in shear mobility, convenience, and ease of use. I'm never going back to gas.
I have just purchased the CE5, second hand, but in new condition. It was used for one swipe of grass, all attachments still unopened. I bought this after months of research for the main reason is cutting grass on a new hill that is a result of an addition onto my house. The hill is about 5 feet high, 45 degrees at about 25 feet then blends to level. Of course a gas would not work, and battery was way to go. I choose this one, (used was by chance, was buying anyway) because of it's light weight, and construction. I wanted only plastic, this one is Polypropylene. Battery is like a small tractor battery but all in all it is light. I just cut my hill, where nothing else worked. I an pushing at an angle, holding corner of handle, me back and away so I cannot get in a trap. Rocks and divots from the new ground, so this is not easy on the mower. The handle is firm enough, and I cannot see how this will break. I then cut the new grass as my rider or gas push would be to heavy on new top soil. Cut through some very high bunches of new grass, all I hear is the cutting and whirl of the blade. Pushing is just to easy, even on the hill. I also got with this the premier package, so I tried the trimmer attachment. This is just too easy. I have 2 batteries, and will follow close their instructions. Charging inside, dry and 65 degree basement. After an hour, I went through a rigorous test, and cannot find yet a real CON to speak of. The only one I can think of, will probably be the battery. Of course, with 2 batteries, alternating them, I am sure to get at least 4 seasons. If I have to buy 2 more after that, the convenience and any cost savings on oil, gas, plugs, filters etc. is worth my while. I am going to be hard to convince to go back to gas, and it has nothing to do with environment. A+ on this mower.
I bought a Neuton CE5 about 4 years ago. I have a VERY small front yard and no back yard (the front yard is probably 20'X40'). I am very disappointed in how soon my battery started to not take a full charge. We live in Houston, so the winters are mild (the mower is stored in the garage). The battery is $99 (on sale at Neuton's website) to replace. Also, the spring that holds the mulching rear cover down broke after two years (again, this mower does not get even close to even a moderate workout). I will not buy this brand again; overpriced for the quality.
I own two Neuton 6 mower for more than 4 years now. One of the 4 battery that I have went dead after two, all the other, so far so good.
Most of the comment is about the battery life. Most of the people don't know how to maintain battery and that is the reason why they fail after one year. The only responsible person is the owner of the battery in most of the cases. The should go on this web site to get some tips: http://batteryuniversity.com
To break the handle, it take a big torque and when I say a big torque, it not going to break going around trees.
Other than that, that a good mower and BTW, you don't cut grass when it is wet, no one recommend that, you cut when it is hot and dry and the best time is around 2 o'clock.
Finally, maintain the sharpness of the blade, your battery life will last longer. Neuton propose on is web site an excellent sharpener.
When I trim my willow tree, lilac and other soft wood (less than one inches, most of the branches can be mulch with this mower.
plantaholic2 N Middlesex County, MA (Zone 5a) (15 reviews) June 14, 2013
This is my 5th season and still loving it. Bought it in 2009. The original battery that came with it (I bought it at a brick and mortar dealer) was not good at the beginning of the 2nd season. But Neuton replaced it under warranty. That replacement battery has been rock solid and still in use. Even though I usually spread out my mowing over 2 days, I can mow my complete ~8000sf lawn at once and still stay in the green zone on the meter.
My first year, I did mow on the next to the highest height setting. That did seem to use more juice and I would hit yellow frequently (or it was a not-so-good battery). I now mow on the highest setting and the battery is extremely happy with that change - always green zone. Even in the spring when the grass is growing like crazy and super super long all the time, it's fine. And it is better for the grass to be mowed higher and it looks better a little higher.
In the winter (New England), I bring the battery indoors and charge it for a couple of hours on the first of the month (ez to remember that way).
I love that it is gas-free and girl-friendly. I used to pay professionals to mow my lawn and when times got tight, this was the perfect choice for me! I like that I can pick just the right day to mow and not on the pro's weekly schedule.
I picked up one of these used for $150. It is a 6.2, purchased in 2008. It has the 2 original batteries which both are still in good shape. These are 36V lead acid batteries. I mowed the lawn, switching the battery half way through to be safe. After mowing, both batteries still measured over 38V. Plenty of charge still left.
Most of the people commenting about poor battery life are likely discharging the batteries too deeply. With any lead acid battery, the battery life depends on how deep you cycle the batteries. A lead acid battery should NEVER be discharged below 50% or the battery will be damaged. If you are running into the bottom of the yellow or into the red on your meter, you're running the battery too low. As the level goes low, sulfation begins on the plates. This will prevent the battery from accepting a full charge. The longer the battery is allowed to remain in this low charge state, the more the sulfate builds up on the plates. Storing the battery without a full charge will ruin the battery quickly leading to the conditions people describe. It is the same as car batteries. With proper charging a battery can last for years. Leaving your headlights on to fully drain the battery only once or twice will kill that battery.
One thing you can do is get a desulfating charger. Battery Minders makes 24v and 36v chargers that will keep a maintenance charge on your batteries when they aren't in use. They use a special signal to help desulfate batteries that have been cycled too deeply. I use one on my 36V forklift battery. It is a massive 1200aH battery. It would formerly charge to 40V but drop to under 33V overnight and drop to under 25V within a week. It was badly sulfated and wouldn't accept a charge. We had to keep it on the charger for a few hours right before using it to unload a truck. It took several weeks but the 2.7A 36V battery minders charge did wonders for restoring this battery. Once fully charged it will now stay above 36V for weeks once the charger is pulled off. I will also be making a simple cable so I can use it with the 36V battery from the Neuton 6.2. The 36V charger is 2.7amp, which is a little high for a single 10aH battery. You want to charge at about 10-15% of the overall capacity. Putting the two 10aH batteries in parallel to the 2.7aH charger is nearly perfect. Keeping them on the float charge throughout the off season will assure they last for years to come.
That all said, I do like the way the Neuton cuts also. It is ideal for my kids to mow the lawn. It is light, a little quieter than most gas powered motors and no gas smell. I do like the option to put the trimmer on the front. It again works well for the kids as they can roll around the trimmer vs carrying one. It's easier for them and no worry about getting feet hit with the trimmer at all.
The only thing I don't like is the cut height setting. I set it at 4 and that is about as short as I want to cut my grass. I don't see the settings for 1-3 having much use. I'd like to see the 4 setting be in the middle instead of the tallest option. The setting for 4 works though as long as the grass doesn't get too tall and it is cut regularly.
I have the Neuton 4.1 with the edger/trimmer. I've owned the mower for about ten years and I'm still on the first battery. I did, however, have to replace the edger/trimmer about five years ago because it basically fell apart. I also had to replace the charger twice. I figure these replacements have added an extra $100 to my overall cost. I've also had a couple screws come loose over the years which I've replaced. So yes, the extremely light build is a definite plus in terms of maneuverability, but it may lead to certain quality concerns. Then again, my neighbor was so impressed with the recharging idea, that he went out and purchase a Worx unit, which seemed solidly built, but he ceased using it because the thing was so heavy. Also, I'm curious what the upkeep and gas/oil/filters/maintenance are on gas jobbers? Not sure because I've never owned one. I live in a row home with a 15' x 40' plot out back and 15' x 20' plot in front. The Neuton's always done the trick for me. I give the lawn a couple of passes to catch any stray blades and clippings, as well as a quick trim and edge, and the lawn looks spiffy by the time I'm finished in a short time. I'd say it's mowing capabilities aren't quite as good as a traditional gas-powered unit and the trimmer isn't quite as good as a traditional hand-held (though as an edger it's terrific), but for average needs such as mine, it's been a good partner through the many years. One major plus is that I have a set of sideways stairs I need to maneuver up and down to and from the basement between the foundation and a retaining wall and I'm able to carry this unit (with the battery removed) at very awkward angles no problem. Someday, when this thing eventually kicks the bucket, I'm tempted to upgrade to a 6 series (I think they're at 6.4 at this writing).
plosin North Springfield, VA (1 review) May 2, 2013
I have the Model CR6 with 36v batteries. The battery life is very poor. The mower itself is very poorly made -- much of the handle, which has to withstand a lot of torque when turning the mower or mowing around roots and trees, is made of plastic and is easily cracked. The plastic wheels are fragile too.
I have owned and used the Neuton CE 6.2 for 4 full seasons acquiring it at the beginning of the 2009 season. Here is my summary:
Pros: Clean-running (no exhaust), easy to use, starts quickly, lighter than a comparable gas mower. Adequate (barely) power to cut through normal grass which isn't too high. Minimal maintenance - only consists of charging the batteries and clearing out the underneath of the deck of grass. No gas, oil, filters, or exhaust to deal with. The lack of exhaust is valuable to me.
Cons: Batteries have very short lives. The claim of "5 years life" is untrue. In the first season, a brand new battery will run a full hour or a little longer at full or nearly full power and allow me to complete my ~1/4 acre yard on one charge. In subsequent seasons, the battery will give only approximately 2/3 of the original running time, declining from year to year. Batteries cost $130 now and consequently it is not really cost-effective over a gas model. The vendor has provided me with 2 replacement batteries at 1/2 cost each after reporting the short battery life.
The mower overall quality is in doubt. The whole mower, deck included is made of a type of plastic. The only significant metal parts are the handle rods (the handle is also plastic). The handle cracked at one point while I was steering the mower on a slight incline. To the vendor's credit, they sent a replacement handle at no charge. One wheel came loose and I had to replace the retaining hardware which had failed.
Operation: For grass that is not too high, it will cut through it. If grass is high or damp, it will barely cut through it but it will drain the battery within 20 minutes. Moreover, grass that is slightly damp (e.g., fresh-growing grass in the spring and early summer) will clump and not be adequately mulched and slow down the blade.
The mower is okay for smaller yards but 1/4 acre is really too much for it.
Will I recommend it to a friend? I doubt it. The high initial cost of the mower along with the short battery life and low-power just doesn't make it cost-effective.
I love my Neuton 5.2 mower because it has made me self reliant. Mine is over four years old as are my two original batteries. The one time it wouldn't start I called Neuton and they were extremely helpful. All mine needed was a little cleaning and tightening under the hood. I also have and love their trimmer and hedge clipper. Instead of having to depend on my husband and his heavy, oily equipment, I can do all the yard work myself. Wonderful!
WisJim Menomonie, WI (2 reviews) September 3, 2012
We have a 6.2 model that replaced our 20 year old Toro battery powered mower that we use for trimming around the property. I like the built in string trimmer on the Neuton as it allows me to do most of the close trimming without getting another tool out of the shed. Our main mower is a 1970s vintage GE ElecTrak garden tractor and we prefer to use electrically operated tools when possible as we can charge them from our solar electric system so fuel is almost free. I have had NO problems with the Neuton, it mows as much as I care to mow with a charged battery. I am considering buying a "smarter" battery charger/maintainer which should significantly extend the battery life by charging fully but not over charging the battery. A Soneil or similar charger should do the job.
Posted on August 12, 2010, updated August 31, 2012
Posted on August 11, 2010, updated August 12, 2010
This is my third summer with a Neuton 5.1. The narrow cut took some getting used to, but the extra walking is good for me anyway. I have just under 10,000 sq ft of lawn; that takes a little over two hours with the stops to empty the bag, etc, and I estimate that it's about a 3-mile walk. I keep a wheel barrow close by to empty the bag quickly and then it all goes into the compost bin. Two batteries are usually plenty... if I've let it go too long then I either have to raise the height or do it in two days; but letting it go too long is bad for the lawn in any case so I try not to.
My trimmer/edger attachment broke during the warranty period. I notified the company by email and they ordered a replacement sent without requiring a return... no questions asked.
A battery connection proved to be unreliable but it was past the warranty... they told me what likely was wrong and how to have it fixed in a local repair shop. I like that.
In summary, I love the fact that it costs me about ten cents worth of eletricity to mow the lawn, I am not polluting when I do it, I no longer struggle with gas engines that operate reliably for a very short life, and while it's about as loud as a shop vac it's far quieter than any gas mower. I've read a number of negative reviews, but my experience has been very positive. My next mower will be a Neuton 6.x and I'll pass the 5.1 on to someone else because I espect it to last for years.On August 12th, 2010, jimmym added the following:
Follow-up to post on Aug 11: (1) new trimmer arrived today (24 hours; I'm only about 150 miles away but that's still pretty darned good). (2) I looked at the suggested battery problem and diagnosed & fixed it myself in about 15 minutes. All good.On August 31st, 2012, jimmym added the following:
If you've read this far down, you must be seriously comparing reviews. I see the frustration in the negative reviews, but my experience has been the opposite. If you have a hay field or very rough terrain, it just might not be for you. And if you expect miracles, you'll be disappointed. But it's now August 31, 2012, and 5 years on I'm still using the same Neuton 5.1. I have not had a great experience with the string trimmer, but it works, and my oldest battery (the one that I repaired) doesn't take a full charge. But everything else is good and it keeps on chugging far more reliably than any of the umpteen gas mowers I've owned. Far cheaper to own & operate than a gas mower, and I don't miss spending a half-hour trying to start a balky gas engine on a hot day. I am having problems with the mower/trimmer switch so maybe it's time to really get a new model; but learned today that they are sold out for 2012! I think this one will still be running next year.
custompro Lawrenceville, GA (1 review) August 12, 2012
I have had this mower for about 4 years, the first 2 years were trouble free, the last 2 were the worst. Luckily, when I bought it, they offered an extra 2 years on the warranty.Little did I know that I would need it. The batteries only last about 1 year, even with doing all the things they suggested.It just wouldn't start, so they used the shotgun approach, and just threw parts at it.Finally we got to the motor and I found out that these electric mowers are O.K. if you have a yard the size of a postage stamp. The motors aren't made for the average size lawn, and quickly overheat and eventually die. My warranty is now up, and my advice is just forget these mowers even exist.
I've owned a Neuton CE6 for 6 years, mowing 4000 square feet of Bermuda grass at least twice a week April into October. When purchasing the mower (by mail) I also bought a spare battery and a charger. There's always a battery on charge. The mower gets very hard use and I recently replaced the rear wheel bearings (literally a snap). I've experienced no other problems. I'm very pleased and I'd purchase it again.
The most awesome mower I have ever had , it cuts fine , I have two battery's but hey you need at least two for cutting a nice size yard . One of the battery's went bad and they sent me a brand new one for free , I had to buy a new one this summer but my bad for not keeping the maintenance up on the battery's over the winter , I plan on buying a trickle charger . I have had this mower for 3 summers now counting this one . If this one ever wears out I will probably buy another one , it just depends on what is available locally . I cut the yard once a week and my grass gets pretty high during that time , but it cuts like a champ . Don't really know if I've saved money or not but it helps the environment and I don't have to inhale exhaust fumes or have oil and gas leak out on to the soil and my hands stay relatively clean . Have never had a problem with their customer service , it has been great for the entire time I have dealt with them .
mokoosh Sherwood Park Canada (1 review) May 30, 2012
I have a Neuton mower and all the goodies that go with it (trimmer, etc.). I must say I am quite disappointed with my whole experience. The mower would be nice but the batteries are atrocious. I now have three - count 'em - 3 batteries, all of which won't charge. I was on the online chat and was told I should have been charging them monthly while they were not being used over the course of sitting in my heated garage over winter. Then I was told that the "older" batteries last ok while the ones that say Duracell do not. Well, I only have one of the 3 that are Duracell and the other 2 are "older". Duracell one is the only one that holds a charge for about 10 minutes. Very disappointed. I have spent more on batteries than on the entire mower. To top it off I only use it to edge around the gardens where our riding mower can't fit! So for the 3 times a year I need it and the price of one dead battery a year I can probably hire someone to come and do the work for less! Not happy at all and regret bragging to my friends about what a nice cute mower this is :( Cute just doesn't cut it for me right now!
Just wondering about that battery rebuild. I've had mine since I bought the mower over five years ago. I've read about rebuilding in a few places but the "screws" holding on the cover do not seem to be screws - not thread to be able to remove them. Has anyone else run into this?
We traded in our gas mower for a Neuton 5.3 battery-powered mower and have been very pleased with its ease of assembly, ease of use, nice cut. Powerful enough to tackle St. Augustine grass.
We also have a reel mower, which we think provides the prettiest cut, and alternate between the two. Depends on how hot it is, and how much of a workout I'm wanting!
We'd had no problems for over 2 years with the Neuton, and just recently had an intermittent problem with failure to start, despite charged battery and green lights. When I called, customer service answered promptly, & walked me through checking the switch. The customer service agent said he'd send a new switch, although I told him I thought one of the green wires connecting to the switch looked like the soldering had come loose or the insulation on the wire had separated.
I got the switch a week later, but it didn't fix the problem.
When I called back, they told me they'd already sent a new handlebar. Evidently, the customer service agent thought twice about that switch problem, decided it was the wiring in the handlebar, and sent that out as well.
The handlebars arrived the next day & fixed the problem.
So, I have had nothing but a positive experience with my Neuton 5.3 & the company has backed its product 100%.
I bought the smaller Neuton mower a little less than 4 years ago. It has worked very well and I had been very happy with it. Last fall it developed a few problems with the plastic casing cracking. I didn't think too much about it until this spring when I went to find my paperwork to call the company about getting it fixed. I realized that it was still under warranty and when I called and explained the problem they were EXTREMELY helpful and were willing to send me a new mower. Their customer service was excellent and I can't say enough about what a positive experience that this has been. Customer service like this is rare these days.
My neighbor purchased a Neuton 5.2 about 3 years ago
after 2 years he hired a gardner and parked the mower.
in the backyard in the Southern California weather.
I saw it and asked if I could purchase the mower. He said,
yes and brought it over, he purchased a new battery and put it in the mower, but had not charged it for a year prior to
parking it in the backyard. After setting a year the battery cut my entire
yard" without charging the battery" !!!
Later charged the battery and the mower works great!
A good charge and sharp blade and is the key!
NEUTON SHOULD TEAM UP WITH "BATTERY TENDER"
I like charging lights to know when the battery is charging and
when the charge is comlplete, further more battery tender
shuts off automaticly.
After reading some of the negatives about the mower and company, I need to share this reply to an e-mail sent this morning after my handle cracked.
To: Subject: RE: Handlebar Housing (LTK52706051251X)
Date: Mon, 10 Oct 2011 17:46:49 -0400
Subject: Handlebar Housing Dear Customer,
Thank you for contacting us.
I assume the plastic parts are broken. The individual parts for the handlebar are not available. The upper handlebar is only available as a complete unit. I have placed an order for a new set of handlebars for you under the extended warranty. They will ship UPS ground to your home address.
If you have more questions or require further technical assistance, please call our Technical Support Department directly TOLL FREE 1(800) 376-9637, Monday thru Friday, 8:00 am to 6:00 pm, or Saturday 8:30 am to 5:00 pm, Eastern Time.
We can also be reached at this email address or thru Live Chat on our website http://www.drpower.com during regular business hours.
That is pretty hard to beat for customer service. I have had no other problems and don't miss the smell of gas, oil or cost of tune ups. Sorry it hasn't been that good for everyone.
drichard58 Houston, TX (Zone 9b) (1 review) September 23, 2011
Like some others have said, I have had a bit of a love/hate relationship with my Neuton. I am on my second one in 12 years (I got rid of the first one, a 14" cut, only because I wanted the wider cut). My dad still uses it to cut inside the ditch in front of his house because it's too steep for a gas mower. (BTW - I thought you were always supposed to cut across a slope, never up & down. If so, why would this one be so difficult to push?)
In some ways I think the older model was better (back before Neuton was part of DR?). It seemed to be built of better quality materials.
However, the new one does cut a larger swath, and, as noted by others, I did have some issues with inconsistant cutting (leaving long blades of grass uncut). I found that keeping the blade extremely sharp, cutting when the grass was dry, and cutting often (which may mean more than once a week here in Houston), it did well.
I like the way the newer mower's trimmer functioned better than the earlier model and, yes, the batteries do wear out but Batteries Plus had the cells for much less than I could order a new battery and only took 10 minutes to replace. When I sat and thought about
1. How I had to struggle getting my gas mower started
2. Cutting the grass with the heavy clunker wore me out (self-propelled and I don't get along. It always stops working for me)
3. Having to take it in for a "tune-up" almost every spring
4. Seemed to always be out of gas in the gas can when I needed to cut the gras
I realized that this mower is not so bad.
I have had very good customer service from Neuton. When I had a broken front wheel (my son liked to see how hard he could ram it against the house), they sent a new wheel - no charge, no questions, even though it was nearly 4 years old.
Lately, the new mower (now about 5 years old) has been having problems. The handle (made of not-so-high-quality plastic) has cracked in multiple places and a replacement handle is a little more than I really want to spend.
If asked 5 years ago, I would have definitely recommended buying one. Now I think there may be others out there that are just as good.
Just brought home my Neutron5.2 from the resale store. Battery was dead, and didn't take a charge after about 5 hours (nothing, not even a click when put into the mower).
I took the black battery cover off, and found one of the spade lug terminals on one of the batteries was loose, and was not making a connection. I squeezed it slightly with some pliars, and put it back on the battery- Voila! new life for this battery. Of course it still needs more charge, but making this fix saved me from having to buy another battery (for now).
Please be cautious, as the battery can put out a lot of current if you short out the terminals. Only take off one terminal at a time, and make sure the wire doesn't drop onto the other wires or battery terminals, but if you are the least bit handy, you might be able to breathe new life into your otherwise dead Neutron.
BEWARE - NEUTON DOES NOT STAND BEHIND PRODUCT WARRANTY!
I purchased a Neuton CE5 lawn mower, which Neuton's own website say comes with an express two-year manufacturer's warranty. However, before the end of the warranty period, my battery stopped holding a charge (kind of a critical component to an electric, environmentally-friendly product!). When I contacted Neuton, they claimed there was only a ONE year warranty on the battery AND any other "wearable" lawn mower components -- despite the fact that no such limited warranty is disclosed to customers at the time of purchase! BUYER BEWARE that the battery may not be of sufficient quality to warrant your investment in this product AND that Neuton does not stand behind its product or live up to the terms of the express warranty provided to customers!
See Neuton's product description and express warranty here ("The regular Limited Warranty that comes with your Neuton Mower covers defects in materials and workmanship for 2 years"):
P.S. You should also note that, even if you try to order a replacement battery from Neuton, when you place that item in Neuton's online shopping cart, it says Neuton will not be able to ship the battery for at least 5-6 WEEKS. Enjoy your summer with no ability to mow your lawn!
I have an old 4.1 which I have had for about 10 years now.
Still using the original battery, blade and everything. I had gotten the trimmer/edger attachment a while back and while it works, I would not recommend it. Too bulky and it no longer stays locked into place. I use a bungee cord to keep the contacts in place.
Other than that, it was the best $100 I ever spent... got it in a trade when the Air Board out here was offering to turn in your old gas mower for one of these.
I can't speak for the others, but I really love mine.
I have a DR Whisper Lite (predecessor to the Neuton). Despite the mower being 12 years old, the company still has, and is willing to sell, spare parts. I replaced the battery pack and blade a few years ago. The mower quit working last week, and after an email exchange with Karen, in customer service, I found that the motor control board was badly corroded, due to high humidity and lots of salt spray on the grass in my coastal location. The new control board was shipped promptly and easy to install. (Only tool required was a screwdriver). I am looking forward to many more years of excellent service.
jimyten Los Angeles, CA (1 review) December 7, 2010
I didn't like the Neuton, just the packaing seemed well packaged until I took it out of the box, I had no idea it was made in Tawian but the box says from Vermont as I thought I was buying an American made mower was not. I didn't care for the charging method - should of been made right to the mower not outside of the mower. Among grass the cutting it is loud and very uneven with large tire tire tracks on the grass. I know the idea behind it but I like my gas mower a lot more than this thing and was a lot cheaper to stay with my gas mower. I just thats why some still perfer gas, consistant and no hassle.
Posted on August 8, 2010, updated September 13, 2010
I have owned a Neuton mower for over 5 years. Recently i have had problems with my batteries. I bought two at the beginning of ownership and they are now unusable. I bought another about 4 weeks ago and now that one will not charge.
With all my problems, I regret buying this mower. It seemed like a good idea but the cost on buying the batteries make it too expensive to operate. Customer service is bad and not responsive. It is always the customer's fault that the mower is not working properly. I will either buy a gas mower or another electric mower but never from this company.On September 13th, 2010, Wrightman900 changed the rating from negative to positive and added the following:
We received the new battery charger and now i am happy again.
The new charger charges the battery faster and has the light indicator to show that the battery is charged. I would recommend this mower to all now.
We bought a 2 yr old used Neuton C6. We looooooooooove it. Can't tell you enough how "pleasing" it is to go out and mow with no gas fumes nor having to fill it with gas, no excessive noise, no cord, no pain in the arm, literally, to start it and no spraying it with fluid to start it. So easy to use and adjustable handle lets my hubby and I switch for our convenience in a second. We can mow our front and back lawn usually all at once, unless we let it go too long and then only the front and half of the back - but that is not often. We sometimes switch off and mow the front one day and the back the next day. Our whole yard (front and back) is about 13,500 sq ft. We researched for many days all different mowers. A friend suggested we buy his mom's because he and she liked it but she is getting old and hired a lawn service. We got a great deal on it used. Just ordered a spare blade and am going to buy a spare battery soon. The first day we cut our front lawn with it all the neighbors came over. We are the envy of the neighborhood, and expect to see more around soon. Again I must say we looooooooove it.
st_bernard St_Bernard de Lacolle Canada (1 review) August 7, 2010
I read all negative input and I can tell that they are not supported by my personal experience with my two 6.3. I can say that: no one, in the right mind should cut grass when wet. Grass must be cut when it is sunny, everyone who are serious about grass cutting know that basic fact.
Yes, the discharge could be improve but it do the job in a regular condition. Mulching is perfect, no complain about it. For those who have problem with the battery, may I invite you to read owner manual instruction or go read about those battery here: http://www.batteryuniversity.com/ Those kind of battery need a certain level of maintenance. Another fact, it not take 24 our to recharge, it take only 16 or less . First of all, it is virtually impossible that a battery died after 10 minutes of use unless their is a manufacturer defect. In my personal experience, the battery last between 40 to 60 minutes, all depend of the grass height.
The secret, with all mower, electric or gas is the sharpness of the blade. Try to cut meat with a bad knife!!!. For the sharpner, provide by Neuton, if use as indicated, it work perfectly and did a great job.
I buy my two units in june of 2009 and I cut over 60 000 square foots of grass each week, it do a great exercise (no gym to pay or enrol) and my grass is cut to perfection. So, I will say as Toyota advertise mentions, Ask someone who own one their opinion.
You can buy one and if you don't like it, you just have to return it, there is no risk. I don't understand why those negative opinion never return their unit.
About service of Neuton, It is not thru. I receive my unit with one damage wheel, it was replace under warranty. I file another claim for the mulching plug this week and they replace it. I can say that the service is according my expectation. If some find the price prohibitive why they buy it at the first place, no one twist their arm before. A company is can ask a price that they find reasonable, it up to the consumer to agree or not. It a question of pure financial logic. A consumer, usually base is opinion about the price of a good when he compare similar product. If you decide to buy a Dyson Vacuum (overprice if you compare), a the price they ask, it is your own decision, don't blame the manufacturer, blame yourself but just yourself.
We tried a friend's Neuton (their second, they moved to the larger size) and liked it so bought our own, last summer. We have been happy with it. Having had two gas models that were gender specific (would not start if a women pulled the cord) it is a delight to go to the garage and start the Neuton instantly and be finished with our small lawn before we would have had the mower started if it had been a gasoline model.
We have the 5.1 and just bought our third battery. It was dead in 8mins. I would not reccomend this mower to anyone. For what we have into this plastic piece of junk we could have bought 2 gas mowers that would cut grass over 1in high.
Customer service is poor. We ordered a new charger and they sent us the wrong one. When we finally got the right one we had to buy another battery 129 bucks with shipping.
Our neighbor across the street has one and hates it also. His grass is just a small strip on the side of his house. He has to mow his grass twice a week for fear of his grass getting to long that his mower will not cut it all. Because then you have to wait at least 15hrs to charge the battery.
There is nothing green about this mower. I plan on smashing it with a sledge hammer and taking it to the dump. I will give our brand new battery to the neighbor so he has a back- up battery. which is a must have if you own one of these horrible contraptions.
Company changed battery storage/charging instructions without notifying owners. Now they won't replace the dead battery. No one at the company seems to be intertested in even responding to the complaint or issue.
Just used my new Neuton C5 mower today for the first time. It performed splendidly! My old gas mower had broken a month ago and the little Neuton powered through thick, wet grass. I set it on highest setting and took my time because this just wasn't a fair trial for the mower but it did very well.
After the now shorter lawn dries I will re-mow it at a lower length. The mower is easy to handle, starts instantly, is lightweight and very easy to clean. I have nerve damage in my arms and can handle it easily. Not having to pull on a gas mower to start it is a huge, huge deal for me.
This mower exceeds my expectations. I have a large DR Field Mower from the partner company and have found this to be a superb product as well.
I've never had any problems with customer service and they were very clear when I phoned to go over what my mowing needs were and whether a Neuton would be the one for me.
Just got my Neuton 5.2 mower on Monday (5/17). Just used it this morning in dew wet grass. I have a small yard (.20 acre) and the mower cut the full yard with no problem and handled the wet grass well.
Even the back side where it was my first mowing there this season. The grass was 6 or 7 inches tall. I had to go throught a little slower but it cut through with no problems.
My back yard is bumpy from our large dog so it made cutting the lawn with a push mower very tough. Even my gas mower (not self propelled) was hard because of its weight. The Neuton being light easily rolled over this part of my lawn without any trouble.
Very glad with its first test. If the battery and mower perform like this consistently, I will be very happy.
The only negative is the 14 inch cutting lenght but I preferred this because i wanted a lighter mower that I can store in the rafter of my garage over the winter. Something that i couldn't do with my gas mower because of weight and oil/gas spillage.
I picked this mower because I read a lot of positive reviews, its light, and maintenance free. Being quieter and no fumes are another big plus.