Dave's Garden - Gardening Community

The scoop on 'Neuton Mowers'

Search by ZIP Code:
Search by company name:
  Welcome!  
You've found the famous Dave's Garden website! Join this friendly global community that shares tips and ideas for home and gardens, along with seeds and plants!

Check out the DG homepage for a brief overview of what you'll find in this gardening mega-site.

  Login  
If you don't have an account yet, visit the registration page to sign up.

Username:

Password:

  Company Profile  
Neuton Mowers

Mailing Address:
P.O. Box 25
Vergennes, Vermont 05491-9904 (United States)

Phone: 1-800-687-6575
Fax: (802) 877-1216

» E-Mail them
» Visit their website

Recent reviews:
Past month Past 6 Months Past 12 Months
Positive 1 11 14
Neutral 1 5 7
Negative 1 8 10
This company is affiliated with Country Home Products (also dba DR Chipper and DR Field and Brush Mower)

This company specializes in:

  Feedback History and Summary  
24 positives
10 neutrals
12 negatives

Comments:

RatingAuthorContent
Negative vrocket
(1 review)
On June 19, 2009, vrocket Upland, CA wrote:

The mower is a good concept, but falls very short as being good. The mulching blade does not mulch very well. I contacted the company and told them it was poorly designed compared to my Honda mulcher mower. Still try to use because I like the idea enviromently. The battery does NOT last 5 years as advertised. Mine has been lucky to last 2 years. I keep charged when not being used. Called company about battery not lasting as advertised. Their answer was "BUY a New battery". They really didn't care are not very good at customer service. The price for new battery is $90. Very costly mower if you have to replace battery every 2 years. I would NOT buy again.

Positive wgasastef
(1 review)
On June 17, 2009, wgasastef Bishop, CA wrote:

I bought this mower at a yard sale about 4 years ago and it has been working just great for me. I have no idea how long the previous owner had it so I'm not sure how old it is. I'm in zone 7 so my winters can get pretty cold and my mower has never missed a beat in the spring when it's time to mow. I take the battery out and store it in the house all winter then sometime early spring I charge it up for 24 hours and off I go. I even mow my neighbors lawn with it as well. I would highly recommend this mower to anyone. It's light and durable and very quiet.

Neutral Mowguy
(1 review)
On June 13, 2009, Mowguy Evanston, IL wrote:

I purchased my Neuton in June 2008. It worked fine for the first season. Come Spring 2009, it didn't work. Customer service asked me if kept it charged all winter, to which, I replied that I did. CS tells me that I should not have followed their directions; rather, I should have kept it uncharged and then recharge it 24 to 48 hours prior to using it. They tell me to take the battery to Radio Shack to check it's charge. I do. The charge is 27.7, which is OK. CS then suspects that it is the circuit board. They send me another one, I install it, it still doesn't work. CS sends me a new handle bar, I install it, and it works... for now. About a month and a half has elapsed and, in the meantime, I'm using my old mower.

The cut on the Neuton is not very even. Rows of uncut grass remain after I mowed it. My electric Honda mower makes a much nicer cut. The Neuton is easy to use and convenient, for those more concerned with ease rather than a good even cut. Customer service was nice enough; although if the product was more reliable, I wouldn't have to use their customer service.

The jury is still out on this mower. I suggest you hold on to your old mower after you purchase this thing, you might need it. Next year, if I have to go through this hassle again, you could look for mine on Ebay.

Negative chulaorchids
(1 review)
On June 02, 2009, chulaorchids Lebanon, OR wrote:

Purchased the mower and was impressed, mowed maybe four times in 2008 and put it away for winter. Removed both batteries, I had purchased a spare, and used the one charger by switching back and forth all winter. Come spring, 2009, nothing working. Called company and they said charger must be bad, check it with something or other which I don't have or have the inclination to get. Bought a new charger, actually they agreed to replace one and I bought another. Hooked them up and neither charges either battery,, I'm done. I'm not gonna mess around with this thing any more. I bought two more for two daughters before mine acted up, we will see how theirs work out. I would like to turn green, but I'm going back to my ride on John Deere thank you. It has Never failed to start, it may be noisy, and it may use gas, but it does a great job without arguing, always! They are not ready to be selling these I think, needs more reliability.

Negative meli333
(1 review)
On May 30, 2009, meli333 Columbus, OH wrote:

I've had the Neuton CE 5 for about 2 years. This spring it would not start and the battery charger plug was corroded. I called techinical support but the customer service was terrible and the time on hold extensive. (Each time I had to call the time on hold was at least 30 minutes, usually much more). The employee was rude and wanted me to call back the next day since it was close to closing time. Instead I called the dealer and had them order it for me. This did not fix the problem, so I called techinical service. They told me I needed a new part which they sent to me. This part was not even for my mower. I called technical support again and they said I needed a new key but it was back ordered. After waiting over a week for this, I got this from the dealer as well. This did not work either. I called technical support again and they told me the warranty had expired two weeks ago. (I have been spending over a month trying to get the right part). They said they didn't know what was wrong with it, and I would have to take it to the dealer to have it fixed. Then they thought it might need a new battery. At this point I've decided to buy a new mower instead of putting more money into this one buying yet another wrong part. I liked this mower initially, but the customer service/technical support is extremely poor.

Negative Jim_C
(1 review)
On May 29, 2009, Jim_C Utica, NY wrote:

I purchased a Neuton CE 6.2 (the larger of the two models) in March 2009. In the first 20 minutes of use (several weeks later) one of the nuts & bolts holding the handle to the frame fell off. I was able to find the nut, but not the bolt. I jury-rigged the handle with another nut & bolt and called the company for a replacement bolt -- the OEM parts are metric (not easy to find locally) and my jury-rigged fix protruded too far, so I wanted to have the correct part installed. Many of the parts listed in the owners manual did not have part #'s it took one of their parts tech support people a while to identify the part -- which was out-of-stock but due in by the end of the week. A couple weeks later I called again and discovered the part had come in a few days earlier and would be shipped to me in a few days. A replacement bolt arrived (they call it a screw rivet) -- sadly it was the wrong size part. I called again -- this time they promised to sent the RIGHT part. I reminded them that it could NOT be sent by UPS -- U.S. Mail would work, but UPS would NOT work. They agreed to send it via USPS (U.S. Mail). A few weeks later I called AGAIN because the bolt had not arrived. They had sent it by UPS -- and as I had previously told them that would not work -- they agreed to re-send it by U.S. Mail. I am waiting to see if it arrives. I should comment that EVERY time I called I spent AT LEAST 5 minutes "on hold" -- usually 10 minutes or more -- I hung up 3 times after being on hold for 15 minutes. Unfortunately the customer service and parts and shipping problems are only minor difficulties.

The mower is quieter than a gas mower -- and as an electric motor starts with the simple sliding of a switch and holding of the handle it starts very easily. There ends the positive aspects.

I should note I never mowed until at least 36 hours after the last rain (usually 48 hours or more) and that I always waited until late afternoon to mow my lawn so it would be as dry as possible -- by late afternoon the morning dew would be totally gone and the grass was as dry as it would ever get in humid upstate NY.

The battery charge does not last nearly as long as the manufacturer claims. Although my lawn covers just barely over 1/4 acre and noticeably less than 1/3 acre -- the battery charge is only sufficient to mow EITHER my front lawn OR my back lawn -- not nearly enough charge to mow BOTH. Using the trimmer accessory takes a third charge cycle. Lack of adequate power is a serious problem. The mower theoretically allows clipping heights of 1" or 2" or 3" or 4" -- easily adjusted by moving a lever. My CE 6.2 mower is only capable of mowing my lawn at the 4" height. I mowed my lawn at 4" height using the mulching option for the first couple times then tried lowering it to the 3" height. Just 2 days after being mowed at the 4" height, I tried mowing at the 3" height, using the mulching option -- the FULLY CHARGED battery lasted less than 30 minutes and I only got about 1/3 of my front lawn mowed -- and instead of mulching -- it left clumps of grass in long rows. The next day I cut the remaining 2/3 of my front lawn at the 4" height using the bagging option, and over the next week I mowed my entire lawn at the 4" height using the bagging option. Mowing at the 4" height with the bagger is inconvenient because the bag is small and needs to be emptied every 15 minutes. I assumed that using the bagging option would keep most of the cut grass off the lawn which should help with the transition of lowering it to the 3" height. After the entire yard had been mowed at the 4" height with the bagging option, I tried mowing at the 3" height with the bagging option. Sadly, even that did not work. Mowing at the 3" height the bag gets filled in about 8 or 9 minutes -- if not emptied right away, the mower begins to leave big clumps of cut grass in it's wake. Empting the bag every 8 or 9 minutes really makes the mowing job take a LONG, LONG time -- while the bag installs in about 30 seconds, removing it (because of a poor design) takes a minute or two, carrying the bag to a barrel to dump it, returning to the mower, reinstalling the bag and starting again adds about 5 or 6 minute interruption. The frequent emptying of the bag turns a 1-hour mowing task into an hour 45 minutes. I only did my front lawn this way once -- 4 days later I tried mulching at the 3" height -- the large clumps of grass began rolling out from under the mower after about 5 minutes of use. So, the ONLY height that the CE 6.2 can mow my lawn is the maximum setting: 4". When I discussed the poor power/charge problem with a tech support supervisor at Neuton, he said perhaps I had not allowed the battery to charge long enough. My owners' manual says "a full charge takes at least eight (8) hours , and may take up to twenty-four (24) hours." I told them that I since the manual also says the battery can be left in charge mode for up to 6 months without harm, I just leave it charging when not in use -- so it usually had 24 to 48 hours to charge between uses anyway. The supervisor said the battery should really be charged for 48 to 72 hours after each use ... but leaving it on the charger much longer would bake & destroy the battery ... the manuals were being re-written. The supervisor said perhaps my charge/power problems could be caused by a faulty charger -- they are apparently delicate and if it was dropped or jarred in shipping it might not be putting out enough volts to really fully charge my battery -- he suggested I hook up my multi-meter to see if it was actually putting out at least 44 volts -- now I have to get a multi-meter.

SUMMARY
-- poorly assembled -- parts should not fall off in less than 20 minutes of use.
-- poor quality control -- charger is delicate and often inadequate.
-- lousy owners' manual -- incomplete & incorrect information.
-- poor customer service, long, long "hold" times, sending wrong parts, shipping by wrong carrier.
-- inadequate power to cut normal grass lawns except at 4" height - using either the mulcher or the bagger
-- marketing exaggerated capabilities saying the CE 6.2 could cut a 1/3 acre lawn on one charge -- it might be adequate for a 1/6 acre or 1/5 acre lawn. It MIGHT be okay for a 1/4 to 1/3 acre lawn in a very DRY climate with dry brittle grass or perhaps some thin, short dry grass that would not challenge the under-powered motor.

Negative taymar
(1 review)
On May 26, 2009, taymar South Bend, IN wrote:

We purchased the 5.2, 14" Neuton mower over four years ago and was very happy with its performance except the extra time required to cut our yard compared to the 21" gas mower. I was especially impressed with the trimming it did around the side walks and curbing. We were so satified with this mower that we purchased the complete mower kit for our daughter and son-in-law for their new home. When the larger 6.2, 19" model was introduced we immediately purchased it and sold our smaller model.
The 6.2 model has been a terrible disappointment compared to the 5.2 model for these reasons:
- Leaves grass clumps instead of mulching the grass
to be buried into the lawn requiring us to go over the
the area to hide the cut grass
- The trimmer do not cut a nice clean line along the
sidewalk and curb as the mower's wheels (on side of
trimmer) tend to roll over the debris just cut and up
on lawn itself, making the trimmer uneven, crooked,
not nearly the controlled trim we had with the smaller
mower. Also, this trimmer throws dirt and grass in
one's face since you have to operate from this side
in the attempt to get the best possible edging.
We really wish we had kept the smaller mower as
we are very disappointed in this larger model.




















Positive NevoGamer
(1 review)
On May 21, 2009, NevoGamer Columbus, OH wrote:

This is my initial impression based on using the Neuton 6.3 mower for the first time.

My wife and I have been using reel mowers since starting a family 20+ years ago. With our reel mower in need of replacing this spring, we looked at cordless mowers. After reading reviews on various sites, I ordered the Neuton 6.3 directly from the company.

The mower arrived in 6 business days. It was easy to unpack and assemble. I charged the battery for 48 hours and mowed our grass last night.

Our lot is 60' x 130' (including our house). This would be an average-sized city lot here in Central Ohio, USA.

Our backyard was high (6-7") due to recent rain followed by sunny days. I was very pleased with the job the Neuton did on my backyard. I used the mulcher plug (which was factory installed) since our city no longer picks up yard waste (sigh). I saw very little clumping of grass, and only had a couple of strips that I had to revisit.

The mower's noise level was higher than I expected, but better than a gas mower. To me, the noise level was the same as a next-door neighbor mowing his yard with a gas mower.

I used the trimmer attachment and found it to work pretty well. There are still some areas that I'll have to hand trim (where fence, house and A/C unit meet), but it was nice being able to edge along our sidewalk and trim around trees and fences w/o getting out my corded electric trimmer.

Battery charge was barely in the yellow when I finished the entire yard. Clean up was a breeze (I used a broom to sweep the grass clippings off the top cover and wheels).

Overall, I am quite pleased at this point. Here are my pros and cons:

PROS
- Easy to push, even for this 50 year old guy
- Looks cool
- Demonstrated ability to mow long, thick grass w/o bogging down
- Engineered really well. I like how top cover reveals a place to store a couple of wrenches that come with the mower. Yeah it's plastic, but I think the plastic materials are necessary to keep the weight manageable.
- It works as advertised...

CONS
- The handle.

You have to squeeze a bar on the handle towards you to engage the blade. Releasing the bar stops the blade immediately, which is a nice safety feature.

However, releasing tension on your grip will cause the motor to start to cut out. The manual warns that frequent stopping and starting the mower will cause the motor to overheat, and recommends leaving the mower off for at least 5 seconds before restarting it.

I can't help but think that having the power start to cut out and then turn on again is hard on the electric motor.

To me, the handle needs a lock in the on position. I would liken it to cruise control on a car.

The car manufacturers don't prevent you from using cruise control in stop and go city traffic. You don't use it because you would probably have an accident.

Well, if I'm mowing with kids and/or pets in the yard, I may not want to use the handle lock. But when the yard is clear, I think I should have that option.

Finally, I developed a blister at the base of my right thumb from squeezing the bar. I will most likely resort to wearing an old pair of fingerless bike gloves the next time I mow. These were a favorite accessory of mine when using our reel mower.

- Trimmer line feed
The trimmer said to refer to the mower manual for instructions, but I couldn't find them in the mower manual. To advance the trimmer line, you have to press a white switch on the reel and pull the line out. This is awkward.



Negative tracywello
(1 review)
On May 16, 2009, tracywello Fort Collins Colorado, United States wrote:

My story with the Neutron mower went differently. The blade fell off after 3 months of use, still in rather new condition the blade underneath me came right off without any warning sign. Just cutting normal grass was inches away from cutting my foot. If I wasn’t wearing my sandals, I would have lost some toes. The blade is very cheap and rather thin compared to a real gas push mower; probably because it is running on battery as they need a light weight blade to save on energy. This is ridiculous when you know how much these mowers cost a problem like this happens. Without the blade the mower is in incredibly noisy and it can only be fixed by welding the blade back on but personally, I don’t like the idea of a welded blade on a mower. It could fall off again but I am sort of stuck with this thing as it cost too much to buy a gas mower which I should of bought instead.

Positive denverdustin
(1 review)
On May 14, 2009, denverdustin Denver, CO wrote:

Purchased a Neuton CE5 as part of a Rocky Mountain Air Quality exchange program. I gave them my old gas mower and received the Neuton for $140, which to me is a great price.

First the negative side. I surrendered a 22inch cut for a 14inch cut, so it takes longer to cut.

The blade does not reach as close to the front, back and sides as the gas mower, so more trimming is necessary.

The mower comes with a side discharge chute, which was ill thought out and poorly engineered. With it on, you can't back up, go over uneven ground or turn the mower by pushing the handle down and swiveling the front. If you do the thing just falls off. You have to lift the back, and move that around which is kind of awkward.

The chute is now in the recycle bin. However, I found it was not needed. The mulch plug works just fine, and if the blade area fills up with too much wet grass to mulch it just drops the surplus out the bottom.

Please wear gloves while cutting, the rubber handle is rather rough and I got a very nasty blister between my thumb and forefinger in the first half hour's use.

Second, the neutral aspect to me is the cost. They say the batteries last about 5 years, and although I have yet to fully discharge a battery, (I cut the front one day, and the back the next, charging overnight.) I have purchased a second, just to be sure I can completely finish my yard in one day.

A battery is about $90, so two is about $180 every five years. That money can buy a lot of gas, and air filters, and oil, and spark plugs, so from a cost stand point that's a wash.

Now for the positive.

Somebody complained on this site about the plastic construction. The mower is built of heavy duty plastic. Kind of like kid's "big wheels" and playground equipment, which from my experience is virtually indestructable. Heck, my car bumpers are plastic, and Boeing is about to lauch a plastic airplane, so what's the big deal?

Cleaning is a whizz. My old mulching gas mower, I could tilt back a little and try to hose out the bottom, trying not to spill gas or oil, and the metal housing could pack cut grass into every little nook and cranny. With the Neuton, I finish cutting, take out the battery, lean the mower almost vertical against a tree and hose off the bottom, and with the plastic construction, there are no nooks and crannies.

Starting out is so much easier than the gas mower, put in the battery and go. No more checking the oil, filling the gas tank, and cleaning the air filter. That is quite a time saver.

Although the mower is not silent, it is much quieter than a gas mower.

With a gas mower, if you have to stop to move something, you have to shut it off, and pull to restart. With the Neuton starting and stopping is just a switch away. While repositioning the mower, I now stop it, and start when ready, where as the gas mower was kept running whenever possible, to avoid the pulling the cord to restart. Shutting the Neuton off when not cutting, saves the charge.

I have now cut the front and back (about a 1/4 acre) twice. Denver has had quite a bit of rain in that time, the grass is growing very quickly and needed cutting before it could dry out. The Neuton had no problem cutting high wet grass, and like I mentioned if I would try to cut and mulch too much, the mower would just drop out the surplus, which I would later go back over and the mower would mulch it just fine. The mower never bogged down during the whole time.

Finally, I have always felt a bit guilty about using a two-stroke gas mower, knowing how polluting it was to the environment. So having an electric mower, and doing my part, makes the Neuton a very positive experience.

Positive dhostsin
(1 review)
On May 10, 2009, dhostsin Houston, TX wrote:

I have now used my Neuton 6.2 a total of 9 times. So far, I'd have to say that my experience is good. It isn't as "quiet" or as "light" as the company claims but overall my experience has been good.

The battery life is what I expected. In the early Spring my grass requires more frequent mowing otherwise the Neuton would not have the power to effectively cut it. The thicker grass robs power during the cycle, shortens the life of the battery and the mower doesn't mulch as well. The mulching issue I experienced even with my good gas mower. If I mow frequently enough the mower performs well and the battery life is just enough for my entire lawn.

The trimmer attachment I have to admit is a disappointment. No matter how high I set the mower setting, the timmer attachment scalps the lawn in front of the mower - it seems to cut much lower than the blade on the mower. I haven't mastered using the trimmer as an edger as the mower is much to difficult to handle as an edger.

The construction is cheap and lightweight. On the other hand, I wasn't expecting a steel or even aluminum mowing deck or heavy wheels like a conventional gas mower. For my small yard the mower performs well for me and performs as I expected it would.

My neighbor has a Black & Decker and while I think the B&D has more solid construction, the performance in the mowers is equivalent for our application. On my decision to by an electric mower I was struggling between the Neuton and the B&D. After my experience with the Neuton, I would buy the B&D only on the basis of the better construction and for the option of local service - I tend to keep my mowers for a long time. So far, neither local service or the cheaper construction have been an issue on my Neuton. Only after several years will I know if my decision to go with the Neuton over the B&D was a mistake or not - stay tuned.

Positive jay55129
(1 review)
On May 07, 2009, jay55129 Saint Paul, MN wrote:

So far, so good. After research and reviews, including this site, I ordered the CE 6.3. It shipped in a few days and arrived via UPS in about a week. I charged the battery for about 36 hours and mowed my 1/3 acre lot for the first time tonight. The mower cut my 3" tall grass down to 2" height (setting 3) with no problem. The mower was quiet and light and easy to maneuver as advertised. Both of my adjacent neighbors visited to ask about the mower. My one neighbor thought I was pushing a fertilizer spreader until he noticed my mowed lawn. It's that quiet! My iPod volume was set at half the volume I needed when using my gas mower. That was one reason I bought the electric. I finished my 1/3 acre in 1 hour and the battery meter was just starting to dip into the yellow. So far, I am very satisfied!

Negative johnnymc
(1 review)
On May 05, 2009, johnnymc Grover Beach, CA wrote:

Not impressed with this Neuton mover after I discovered it's weak battery time. Charged the battery for 12 hours on a new battery and it lasted about 35 minutes. On the manual it says it can handle any type of green grass but it doesn't give much information on types of grass. I fired the thing up and gave it light and tall grass. In some areas it handled grass fine and other areas it felt like it couldn't handle it at all. Personally the thing sounds like a cordless drill which is really is what it is, is a big battery drill but for grass. The price cost me $360.00 which was too much in my opinion for a mower. I asked my neighbor if he wanted to trade it for has newer gas mower including a few extra bucks with it. Overall the thing was packaged fine but poor customer service.

Positive vtmomof3
(2 reviews)
On April 23, 2009, vtmomof3 wrote:

I want to say that I love my newton lawn mower. I can't compare it to a gas mower, since I have never used one. We have had it for 3 years and have had no problems with it. I like the fact that I can listen to music or still hear my children while I am mowing my grass.You do not bother your neighbors when you are mowing your lawn since it is not that loud. I never have to worry about running out of or spilling any gas and as long as you are always charging the battary the battary life is fine. Yes it is small and might not have the power that a gas mower has but I would not trade it for all the gas mowers in the world.

Neutral joseablee
(1 review)
On April 23, 2009, joseablee Palm Springs, CA wrote:

If anybody ask me if the Neuton mower mowes like a lawn mower or a like a toy, I would tell them like a toy. It just cannot cut perfectly and the wide wheels smothers tracks allover the lawn. I was foolish to trade my gas mower for this thing, I used it once and never used it since. I ended up buying another gas mower which I am very happy with. The price of the gas mower was cheap enough and efficient enough to do more than the Neuton ever could and more. I would never recommend anybody to buy this mower. Ask any professional gardener why they don't use them? If anybody mowes for a living, you'll understand why Neuton is not made for cutting lawns.



Note from the Garden Watchdog editors...

It is the policy of the Watchdog that users cannot leave multiple feedbacks under different usernames in order to manipulate a company's rating. The rating of this comment - written by the same user who posed as "sirwilliam" - has been changed from negative to neutral so that it would not affect the overall rating given by customers.
Neutral dantoms
(1 review)
On April 21, 2009, dantoms Rochdale, MA wrote:

I had a Neuton mower for about 3 months, I used it only a few times. I hate the battery charger, you have to take the thing out to charge it and place it back in. Why did they just made the battery like the Remington has it, inside. The big drawbacks with the Neuton is, it is cheapy made. I give it a D+ in quality and C- in engineering and an F for outsourcing Chinese labor for American products. For the price I paid for this Neuton, I could of bought 4 electric mowers without replacing batteries. If anybody says these cordless mowers are about saving the evironment, think again, you have to make more batteries which causes also more harmful CO2 & plastics that effects the evironment from making more of something for nothing. Right now, I am selling this Neuton mower on Ebay, if anybody wants it, it's listed because Neuton won't return my money back.



Note from the Garden Watchdog editors...

It is the policy of the Watchdog that users cannot leave multiple feedbacks under different usernames in order to manipulate a company's rating. The rating of this comment - written by the same user who posed as "sunnydavis", "davisjunior", "BobAnderson" and "joesjoes" - has been changed from negative to neutral so that it would not affect the overall rating given by customers.
Positive billyandlee
(1 review)
On April 20, 2009, billyandlee Chapel Hill, NC wrote:

Have had my neuton 14" mower for 5.5 years. It starts immediately, cuts well and is easy to handle. No gas, oil, spark plugs, yanking-to-start, or frequent servicing. I've had at least three neighbors ask what kind of mower I had that made no noise! They've since bought neuton mowers. My recommendation is to buy two batteries, so that one is always fully charged. I addition, I have since bought a neuton chain saw. For light work on my property (I don't saw down redwoods) it is an excellent tool. Even my wife likes too use it! Neuton rates high with me.

Positive glaslady
(1 review)
On April 20, 2009, glaslady Haverhill, MA wrote:

I've used my neuton 5 for about 10 years now, on a 1/2 acre lot. it takes 2 batteries to do the half acre, in part because I don't mow as often as I probably should. after some initial bumps with a charger that got fried during a power outage, It's been smooth sailing, as long as I wait for the dew to evaporate off the grass. wet grass does clog mulching area, but it also did on my gas powered mower - and I don't have the hassle of yanking a chain, or worrying about gas-oil spillage when unclogging the blade area with the neuton. my neighbor works nights-sleeps days and the neuton is so quiet, I can mow while he's sleeping without waking him. the 5 has a narrower bed than the models currently being marketed, but I've found this to be a good mower for me to use. It can take on 'scrub ' brush cutting , as long as you go slow..and handles the thicker grass over the septic leaching fields as well as the old gas mower did. I'd recommend that anyone planning on using it for more than a smallish front yard, invest in a second charger and battery. the batteries have been good for about 5 years, so the overall investment isn't that high.

Neutral davisjunior
(1 review)
On April 19, 2009, davisjunior Los Angeles, CA wrote:

I ordered this Neuton mover and was not impressed with it. Slow and cuts uneven but more so, it is very very weak on the grass. Not what it says from the company, they say it cuts anything but I tried it and not so. I tested it and it did not handle the grass I was trying to cut.

Craftsman for the second year was rated #1 by Consumer Report for the best cordless mover for 2009 and Neuton was among the worse rated. Remington also tested higher
but I agree, cords are stronger than battery and last forever.
I also agree with the Tawian thing, I wasn't pleased with Neuton produced in Japan when they are USA based. So I don't recommend the Neuton, Craftsman and Remington are fare better.



Note from the Garden Watchdog editors...

It is the policy of the Watchdog that users cannot leave multiple feedbacks under different usernames in order to manipulate a company's rating. The rating of this comment - written by the same user who posed as "sunnydavis", "dantoms", "BobAnderson" and "joesjoes" - has been changed from negative to neutral so that it would not affect the overall rating given by customers.
Neutral sirwilliam
(1 review)
On March 27, 2009, sirwilliam Los Angeles, CA wrote:

I bought a Neuton and I will tell you, it was terrible. Mowes aweful and the battery time is lousy. I thought when I was buying this thing it was made in Vermont but no, made in Tawian. On top of that they have lousy customer service, only Monday through Friday eastern standard time from 8 to 5, closed on weekends.

I took the mower and said give me my money back, they asked I pay the return shipping for $60.00 and I was not pleased. I decided to try the Remington mower and was pleased with the dual option for cord or no cord feature. Neuton bogs down, I mean really bogs down and sometimes the engine would stop because it couldn't hande the grass. I mean my gas mower really was the best thing I had, an American made Craftsman that never failed me in 25 years and still runs wonderful. They Neuton is a crappy plastic mower and it sounds like one too. The Remington was much better and could handle all grass but if it can't, you can throw the cord on it runs at 120 volts. Neuton only has 24 volts but on the battery option the Remington has 60 volts on battery.

I think if anybody has a thought about buying a lawn mower, buy American made if you can. Second, buy something that doesn't need replacing. If the Neuton dies or battery does in 5 years you have to buy another one. If the Remington battery dies also in 5 years, you have the cord that will last forever. If you want to save the environment, then buy an electric mower than. It's cheaper and never needs any replacing. If you want power and long distance, gas is still the cheapest and best option there is.

But Neuton mowers, no way! I hated the design and how it handled. I wouldn't recommend it but think about the Remington mower if you want something better.



Note from the Garden Watchdog editors...

It is the policy of the Watchdog that users cannot leave multiple feedbacks under different usernames in order to manipulate a company's rating. The rating of this comment - written by the same user who posed as "joseablee" - has been changed from negative to neutral so that it would not affect the overall rating given by customers.
Positive chris_h
(3 reviews)
On March 25, 2009, chris_h Waukegan, IL
(Zone 5a) wrote:

This will be my fourth season with my Neuton mower. I previously used a hand mower and I just didn't have the energy to handle it anymore, but I did not want to be polluting with a gas mower. I chose the Neuton specifically because of the smaller size, as I have many flower beds with curvy borders and some fairly tight spaces to maneuver around. I don't mind needing to make a few more passes when I mow. I just figure that's a little more exercise for me, which is good. I love the mower and have had no problems with it.

Positive texwich
(1 review)
On March 04, 2009, texwich Wichita Falls, TX wrote:

I'm about to start the 5th season with the 5.2 mower, in North Texas. I wouldn't have anything else, & we've had a lot of gasoline mowers. We're about to give our current mower to our son, & buy a new one for ourselves. He has 3 children, & this way there won't be a potential problem with gasoline, & no maintenance problems. We don't have any qualms about giving them a 5-year old machine, because of the history of zero problems so far. The mower rates at least 9.9 out of 10. The trimmer part of the trimmer-edger only gets about 7.5. We're getting the new trimmer-edger, so it may be an improvement.

Positive UnixPimp
(1 review)
On February 26, 2009, UnixPimp Tampa, FL wrote:

I own the Neuton 6.2 19" mower.

I first have to say that this mower is incredible.

I have mowed yards with gas powered push mowers since my early teens, and I can say that I am very tired of the routine of gas mowers. They are noisy, smelly, and the vibrations are very irritating to my hands. I also hate the constant maintenance required for gas mowers. I took shop class in high school, and I know how to repair a small gas engine from scratch, but it does not mean that I want to tinker with the engine on a gas mower each time I have to mow the yard.

I was skeptical about the Neuton's claims, but I recently fired my lawn service, and I decided to take matters into my own hands. Neuton offered the 6 month risk free trial, so I figured it was worth a shot.

Delivery took a while, but this was the first year for the 6.2 model. There was a shortage of them because of high demand, but mine came within 2 weeks. The first thing I did was charge up the battery, and then I tested it the next day.

The mower did all they promised. It started right away by turning the switch on and squeezing the handle. It was relatively quiet, and it is no louder than an electric fan. The mower is light, around 70 lbs., and it is easy to push through the grass. It makes clean cuts, and the yard looks great when I finished mowing the yard. The mower is very easy to clean up with a garden hose. The handle also easily folds down, which makes it easier to store in the garage. You can also stand it up on its end or hang it on the wall since it does not have any fluids to leak. The battery is easy to remove, and I always charge it in the house. The Florida heat is bad enough on car batteries, so I can imagine what it would do to the Neuton battery if I left it in the sweltering garage all summer. The battery is small enough to plug in and set aside out of the way in the house. The battery is sealed, so it should not leak under normal circumstances.

Later in the summer, I did noticed that I was pushing the battery to its limits. My yard is right at the edge of the recommended size for the 6.2 mower, and I live in Florida where we have thick, tall grass. I compensated for this by mowing the front yard one after work, charged the battery overnight, and then mowed the back yard the next day. Personally I did not care that it took me two days because it gets so hot in Florida that I needed a break anyway after 1 hour of mowing. Neuton typically offers free shipping for the "big items" in the spring, so I think I will just order a second battery for next season of yard mowing.

Over the summer season, I did notice a few things that I found negative about the mower. The wheels squeak when I roll over bumps in the yard. My yard is very uneven, so I get a lot of squeaks. I resolved that with lithium grease.
The mower also would bog down when the grass got too high, however my old gas mower used to bog down and my ex-lawn service guy's big mower used to bog down as well on the thick Florida grass. I compensated for this by just walking slower when I heard the motor slowing down.

I am cannot say if the Neuton is more cost effective than a gas mower. You can get a gas mower for less than $200 at your local big box home center, and the Neuton costs around $500 when it is not on sale. Gas is still relatively cheap, and gas mowers do not use a lot of gas for a typical residential yard. A second battery for the Neuton is around $100, and purchasing one will definitely make a Neuton more costly than a cheap gas mower. On the other hand, a top of the line gas mower costs around $400 to $500, so if you compare a major name brand mower to the Neuton, you may find the Neuton as a better deal.

Using a Neuton is freshing from the headaches of the typical gas mower. The mower is significantly quieter, and it has little to zero vibrations from the handle. The mower is light enough to push without power assist. I often found that the power assist was not helpful with my old gas mower, and depending on the design, the power assist on the gas mower would often wear down the mower wheels. I also did not mind pushing the mower myself, because it helped me get more exercise while performing a weekly task.

Neuton also claims that you can "smell the grass instead of the gas while mowing", and that claim is true. It is often refreshing to smell nature instead of smelling the exhaust fumes while mowing.

I would recommend the Neuton to anyone that has a yard within the range of the mower. Using the Neuton makes yard mowing an enjoyable way to pass some time during the week instead of a dreadful weekly chore.

I am starting up my second season with the Neuton, and I will post any new commentary from my experiences with the Neuton.

Negative DOYLEFITZ
(1 review)
On January 24, 2009, DOYLEFITZ Red Oak, TX wrote:

A battery powered mower, it sounded like exactly what I needed for my small yard.
Wrong! I have actually had two bad experiences with the Neuton mowers. The first mower I had, the 5.2, was just to small, 14" cut, and not very powerful. It bogged down even in moderately thick grass. So when the 6.2 came along I thought it would be perfect. But it kept cutting out, off and on. Come to find out, where the safety key plugged in was defective. The tech said I could fix it myself, but since the mower was over $400, I didn't think I should have to fix it. When I informed the tech that I wanted a new mower, or my money back, he became very rude. He even had the nerve to ask me to pay for the return shipping.

Positive daylily12345
(1 review)
On September 24, 2008, daylily12345 Colorado Springs, CO wrote:

I received my Neuton CE6.2 mower this spring and have been using it for about 5 months. This week I'm trashing the very durable shipping carton which I saved in case I wanted to take advantage of their 6 month free trial. It won't be going back any time soon.
PRO: 1. Simpler to operate and maintain. No back wrenching rope pulls with a balky internal combustion engine on cool spring days.
Last year I had a back injury and couldn't even USE my Toro mower cause I couldn't pull the rope starter.
2. Easy to clean and maintain. The plastic body is easy to power wash underneath. With the battery removed you can turn it any way you want to wash it. Try that with your gas mower and you'll have gas and oil leaking all over.
3. Not quite as noisy as a gas mower. But it isn't silent, either and since there's only one speed (ON) you can't throttle it back when you're mowing under the neighbor's dining room window!
4. There's no running out of gas at the wrong time which seems to be always with me. No leftover gas to store or dispose of in the fall. None of this winter gas additive or draining the tank.
5. The battery life is plenty for my front and back lawn. I should try it on a couple of my neighbors lawns to see how long it will operate.
CON:
1. It's not self-propelled and for a 62 y/o that is a consideration. While it's a bit lighter than my Toro, pushing it is as hard as guiding the Toro.
2. It seems LONG...I measured it against my Toro and they're about the same....maybe because it is narrower the length makes it seem unwieldy.
3. It cuts and bags very well but I would not put this in the category of my 15 year old Toro for mulching. Maybe 1.5" but any longer it chokes on the accumulating grass.
4. Though it's made of modern plastic I"m not sure what it will look like in 15 years(my Toro is still steady) For that matter I'm not sure what I will look like in 15 years.
5. I'll reserve judgment on the battery life. I hope for 3-5 years. I plug it in and charge it after every use.
PS:I haven't purchased the optional edger or the optional lawn pattern roller.
Shipping was VERY prompt, very well packed and easy to assemble. Even an adult can do it!
I GIVE THE NEUTON CE6.2 FOUR OUT OF FIVE STARS.

Negative tjdcsi
(1 review)
On August 06, 2008, tjdcsi Hilton Head Island, SC wrote:

I live in Bluffton SC. I received my Neuton CE 6.2 (19” cut) on April 2, 2008, and the edger package about 3 weeks later. Positives include quietness (similar to an electric edger), already assembled when received (only added the mulching plug), the voltage meter on the handle seems to be accurate, I can mow my whole yard without running out of power, one lever to change the height of the cut, the lack of gas/oil/sparkplug/filter, etc, and the ease of starting. However, I have several concerns about this product after several weeks of use.

First, the mower did only a fair job cutting grass. It failed to mulch properly in longer grass (1" cut). There may have been an electrical connection problem: sometimes when I moved the handle up and down, the motor went on and off. I have questions about durability; the body is made of plastic and hub caps fell off while in use. The CE 6.2 (at 69 pounds including battery) was nearly as heavy as a gas mower, so it took as much force to push it through grass. The electric system was susceptible to high temperatures; when I attempted to mow on a 90-degree day, the power cut off and I had to place the mower in shade to cool it off before finishing the job. I paid $484 for the mower alone. At that rate, I could get a top-of-the-line gas mower. In my opinion, the overall quality and performance did not justify the cost.

Second, the edger attachment did a poor job on straight line cuts, and was impossible to edge around curves. Using the edger exhausted a fully charged battery in 10 to 15 minutes. I usually had to follow up with a hand-held edger to cut edges missed by the Neuton. Overall, the edger attachment was unacceptable.

I finally decided to return the product for a full refund. When I called, they told me to package up the items as I had received them, and DR arranged for a UPS pick up which took about 8 days. The items arrived back at the factory a few days later, but it took 6 weeks after that for my full refund to show up on my credit account. One good point: I did not have to pay for any shipping.

Negative dregenspan
(1 review)
On July 19, 2008, dregenspan Hamilton, NY wrote:

This is a comment on the newer 6.2 model, which is meant to be more powerful than the 5.2. First, let me say that customer support was excellent, and I am able to return the unit at no charge by leaving it for UPS pickup. I have no complaint there. However, the 6.2 has several significant flaws, especially considering how expensive a Neuton is compared to a gas mower. First, the slot that receives the "safety key" without which the mower will operate arrived damaged--apparently, this is not all that unusual; it is quite flimsy. I was to receive a replacement circuit board that I could supposedly install myself, but meanwhile I was able to bend the prongs back in shape enough to be used meanwhile. However, I then found that the battery would not charge. Once the factory charge drained, that was it. After another phone call to tech support, I was told that damage to the battery's recharge circuit can easily occur, either in shipping or by happening to first plug the charger into the battery and then into the wall. I did operate the mower for a while before the battery died and found that it does no better in tall grass than any other mower, and is actually very noisy despite claims to the contrary. It's a shame. The world needs to get rid of gas guzzlers.

Positive jlayzell1
(1 review)
On July 18, 2008, jlayzell1 Minneapolis, MN wrote:

A previous owner broke in my newly acquired Neuton 5.2 mower. When she demonstrated its operation, I could hardly believe how quietly it ran. It sounded like a brand new, quietly whirring fan, that is to say, I could hardly hear it. It mowed swaths of grass evenly, though with her setup it strew clippings all over the sidewalk. I will not be using the mower around such surfaces, and if I were, I would attach the grass catcher.

Though she thought the battery would be dead, she gave it an hour's charge before I came over, and the mower started right up. According to the instruction book, I will need to fully recharge that battery before starting the mower with it again to prevent further drain of power. I don't look forward to spending $85 on a new battery and hope that one of the disgruntled users who has posted here will have one like-new to sell to me.

I didn't make an extensive survey but wonder if women might generally be happier with the weight and performance of the mower. Sorry if I'm stereotyping. I love the fact that I can remove the battery easily and lift the mower in an out of the van. Also, I am not a fan of a perfectly manicured lawn. I prefer the look of native plants that attract butterflies, worms, and other critters but give a mown lawn a varied texture. Trying to start a gas mower is is simply out of the question for me.

When my reel to reel mower proved to under perform, I hired a lawn service (thereby paying them to pollute rather than doing it myself.) I am so happy that I will be able to mow my own lawn again, get badly needed exercise, and feel as if I am not terribly polluting the earth with the 95% recyclable batteries I have to replace.

Neutral BobAnderson
(1 review)
On July 09, 2008, BobAnderson Aguilar, CO wrote:

I noticed my Neuton has a weak cutting ability to handle tall grass. It starts up fine but it is quite weak on tall grass; in fact it isn't very tall if you look at the grass. I called Neuton as they didn't inform me before I purchased the mower that it cannot handle tall grass. If the battery last 45 minutes on tall grass I would say it will last about 30 minutes and it dies right after. Thoroughly disappointed in the unit and their customer service staff. I asked to return the unit back but they said they would not pay for the shipping nor did they have a second solution to resolve the issue with me. It would be easier if they had a store so I could drive it in and show them how bad it cuts grass but I can’t do that. I will put a Youtube video together and show people how poorly the mower works as I don’t recommend it for tall grass.



Note from the Garden Watchdog editors...

It is the policy of the Watchdog that users cannot leave multiple feedbacks under different usernames in order to manipulate a company's rating. The rating of this comment - written by the same user who posed as "sunnydavis", "davisjunior", "dantoms", and "joesjoes" - has been changed from negative to neutral so that it would not affect the overall rating given by customers.
Neutral Sunnydavis
(1 review)
On July 08, 2008, Sunnydavis Amarillo, TX wrote:

I got my Neuton through the mower exchange and after the first mow; I wish I never traded my gas mower in. Sure the Neuton cuts but not close to a gas mower. Once I owned the Neuton, I started looking for another gas mower but also other cordless mowers. I shopped and read good reviews on Craftsman's cordless mower and the Remington cordless mower; both succeeded better than the Neuton than excepted. I think on a personal best Craftsman looks and feels like a real lawn mower where the Remington offers more power and the cord if you need it. Neuton is too light and is about 100% plastic other than the mental blade also being made in Taiwan, didn't impress me much either.

What I didn't like about the Neuton mover was their customer service, no store locations, also them not being open long hours. Craftsman is everywhere, so I can trust on it if anything goes wrong with it. I also thought Black & Decker was near or close to the Craftsman but also it was rated the highest in consumer reports. Neuton has some negatives such as the battery; you have to take it out to charge it, not so fun. On a full charge, it will last about 45 minutes, less than what they say, also you have to charge it each time for 10 hours even if you only used it for 10 minutes. It will not handle tall grass very well or does the bag hold enough grass or does it roll smoothly.



Note from the Garden Watchdog editors...

It is the policy of the Watchdog that users cannot leave multiple feedbacks under different usernames in order to manipulate a company's rating. The rating of this comment - written by the same user who posed as "davisjunior", "dantoms", "BobAnderson" and "joesjoes" - has been changed from negative to neutral so that it would not affect the overall rating given by customers.
Positive Jadwin59
(6 reviews)
On July 04, 2008, Jadwin59 Rochester, NY
(Zone 6a) wrote:

We have had both Black & Decker battery-operated mowers and a Neuton (for 3 years). Neuton has good customer service and value. The batteries with the Neuton last much longer than the Black & Decker. I find the handle easy to use and ergonomic. My one complaint is that our Neuton is less wide than the B&D and thus it takes more passes to complete the mowing. On the other hand, this problem appears to have been corrected with the 6 series, which is wider.

I'd recommend this to anyone who wants to have a battery-operated mower.


On May 10th, 2009, Jadwin59 added the following:

Still using our Neuton, now onto 5 years. I recommend that you get a second battery and keep it in on hand for times when, if you have a large lawn, the single battery isn\'t enough. They have frequent sales on these batteries and they are well worth the cost.
Positive RKSSKS7
(1 review)
On July 01, 2008, RKSSKS7 Belleview, FL wrote:

I just used my 5.2 14 inch Neuton mower for the first time. I love it. I got the mower mostly for trimming, but I had no problem mowing either. Some of the grass was a couple of feet tall and it did just fine. The mower works wonderfully and it's so easy to use. No more ruining my shoulder trying to pull the cord to start the gas mower.

I also like the trimmer attachment. My carpal tunnel prevents me from using a regular weed trimmer for more than just a few minutes. This mower solves my problem.

Neutral hawkohio
(1 review)
On July 01, 2008, hawkohio Dublin, OH wrote:

I have been trying very hard to purchase a new Neuton mower. The salesman did a great job of selling me on all of the benefits and working through all of the detail. Unfortunately that was the end of the good experience with this company. Their customer service department is among the worst I have ever dealt with. I received a series of excuses from a succession of people about why my mower had not been sent nearly a week after the UPS tracking site showed that it was ready for pick up. I got everything from that UPS headquarters were under water to the Iowa floods to the fires in California were causing a delay in shipping from Vermont to Ohio. Finally after over a hour of fighting through their system I got through to the Customer Service Manager who admiitted to me that they had a hold on all shipments of the 6.2 model because too many of them were arriving damaged due to poor packaging. Of course sales did not have this information as they did not need to know according to the CS Manager. Through it all they never seemed to know what I ordered and where it was being shipped from. You see, they ship most of them from Oregon since they are made in China. That's another little thing they try to hide from you.

And don't try to talk to someone in the management area. Customer service will NOT forward you and the corporate number is unlisted. (It is 802-877-1200 and the President is Joe Perrotto on extension 1108) But he doesn't return calls either.

The customer service manager promised to call me yesterday afternoon to let me know if they are finally ready to ship my mower. He did not call so I tried this morning. Of course he is not in and no one else knows anything about whether they are shipping mowers yet.


On July 1st, 2008, hawkohio changed the rating from negative to neutral and added the following:

Update: The President himself called me back. He was willing to listen and do what was needed to make things right. It is too bad that it hasn\'t trickled down better. He has the correct customer first attitude that I would have expected. I will come back one more time after I actually have my mower and see if we can raise this to a positive.
Negative lennoxx0458
(1 review)
On June 22, 2008, lennoxx0458 Derry, PA wrote:

I ordered my CE6.2 NEUTON 05/11/2008 I got it via UPS on on 5/27/2008. I charged the battery up it takes me about 55 minutes to cut my yard and the battery is still in the green when I finish. I use the mulch plug and find it to work pretty well. The mower is fairly quiet. I also ordered the Neuton Mower Premier Accessories Package CE6.2 at the time I ordered the mower but that hasn't been shipped as of this date. I've used the mower about 8 times to date and I'm very pleased so far, like one of the other posters said time will tell just how I wail rate this mower ina few years. The only thing I wasn't happy about is the fact the mower is Made In Taiwan and I feel they should have posted it the website which they don't.


On July 12th, 2008, lennoxx0458 changed the rating from positive to negative and added the following:

I\'ve decided to change my rating of the neuton mower after using this mower for several weeks I would have to give it the poorest rating of any mower I have ever user. It mulches grass very badly and leaves piles of grass here and there even on the 2rd and 3rd settings. The mower is not as light as they claim in there ads it actually weighs more than the gas mower it replaced. I ordered the accessories package and had I known how badly the trimmer works I would have passed on it. Since I would have to pay the return shipment back on my neuton mower I\'ll keep it but I won\'t recommend this mower to anyone if you really care how your lawn looks. I should have known better than to buy this mower in the first place since they don\'t have any retail stores, if they did the return rate I\'m sure would put them out of business.
On July 20th, 2008, lennoxx0458 changed the rating from negative to neutral and added the following:


On July 21st, 2008, lennoxx0458 changed the rating from neutral to negative and added the following:

Today I got a recall notice in the mail for my mower. I checked mine to see if it fits the bill for the recall and it did. So it says in the letter not to use the mower until you get the part to reapir it. If this part takes like other things I\'ve gotten from them to come it will be weeks.

While I had him on the phone I asked if they had another blade for mulching that would do a better job then the blade that comes with the mower, he said no. He said to spray the inside of the cutting deck. I did and it still works no better. Also this mower does not bag grass very well if you try that since it doesn\'t mulch well. One thing I have learned with this purchase is to never buy anything from someone that has no retail outlets.
On July 28th, 2008, lennoxx0458 changed the rating from negative to positive and added the following:

I know it seems like I keep flip flopping on this mower but things really have changed alot since I got the recall notice and I got the parts for the recall from Neuton. It seems all along the problems I was having was due to the recalled part. My mower has loads more power now and it\'s doing a fine job all around. Even the mulching has improved. I won\'t have expected so much of an improvement by replacing one part. I\'m now a very happy neuton owner. Thanks neuton.
On April 28th, 2009, lennoxx0458 changed the rating from positive to negative and added the following:

Now that I\'ve had my neuton for a year, I\'ld say it was the biggest purchase mistake I\'ve ever made. Neuton had a recall on this mower last year and I did the recall and installed the replacement part, now this year I\'m having the same problem I did before the part was replaced. This mower is very cheaply made and when I ordered it I had thought I was getting somethimg made in USA. Also since neuton is so called green product you would think they would stop sending me the same catalog every month to buy a mower I already own. Some months I get 3 sale catalogs. Since I paid close to 500 bucks for this crappy mower after buying the extras I\'ll use it till the batteries need replaced then to the garbage dump this peace of junk will go.
Positive donnyunitas
(1 review)
On June 21, 2008, donnyunitas Cleveland, OH wrote:

Used my Neuton 19" for the first time today.

Must say I am pleased so far. It is easy to handle, moves smoothly and cuts fine from what I can tell. The procedure for starting is simple and impressive, it's all in the handle. Height adjustment is an easy one step adjustment that adjusts the entire height of the mower with one lever. It is fairly quiet, not as quiet as one might expect with 2008 technology but quiet enough to hear my cell phone ringing in my pocket while mowing.

The true test for a battery powered mower is time. If one follows the manufacturers suggested care the battery should last 5 years. that will be the ultimate judge of this product, so far I am happy and look forward to using this product for a long time.

Neutral joesjoes
(1 review)
On June 17, 2008, joesjoes Grover Beach, CA wrote:

Neuton is not America’s #1 Selling Battery-Powered Mower! It also is not American too if it is made in Taiwan. Remington, Black & Decker and Craftsman by far better cordless mowers.

Here’s what I have to say about my Neuton experience; I wasn't impressed with the Neuton mower as I feel it was very poorly made design and is not better than the other competitors cordless mowers such as Craftsman, Black & Decker, Remington and etc. The Neuton to me was very weak on tall grass where my other mower a Remington can handle everything with its 60 volt battery without the cord or with cord. What I experienced from Remington was they answered the phone for me at 4am in the morning when I was looking for a better cordless mower which they answered here in USA (not in India) asking my questions 24 hours a day. I ordered it, I received it less than 2 days, they paid for the shipping and they sent me extra wheels, bolts and washers. When it arrived, I still had the Neuton, so I compared the 2 together in a test; the Remington blew the doors off the Neuton by far. I charged both mowers on a full charge, then ran both of them side by side for as long as they could go (taping the handles together so I could see which was longer), the Neuton ran about 52 minutes, the Remington lasted about 118 minutes. I charged the Neuton in one hour after my first test and did the same with the Remington; the Neuton ran for about 5 to 6 minutes, the Remington ran for 18 minutes. The Remington can fully charge almost in 4 to 5 hours, the Neuton needs 8 to 10 hours but Neuton requires taking out the battery, the Remington, just plug it in (and even mow & charge at the same time) and you can leave it there as long as you want without any issue (for months as the charger shuts itself off after a full charge).

The other issue is the Neuton handles are not very strong, they feel like a beach toy, the Remington, Black & Decker & Craftsman handles are solid steel or feel more metal like than the Neuton does, this means when you have to turn it or lift it for mowing corners, you need strong durable handles. Neuton feels really weak as they flex too much. The idea of a cordless mower is to have the same strength and durability like a gas mower as the cordless are lighter but to have the same close professional cut and feel like a real mower. Neuton feels really less than a lawn mower when compared to a Remington, Black & Decker, and Craftsman. I felt the Neuton is like a trimmer more than a lawn mower because it was so light, floppy handles and an uneven cut.

Customer service, Neuton is not open 24 hours, in fact it is only Monday through Friday Eastern Time only, Remington is 7 days a week. Black & Decker, Craftsman have 24 hour customer service but Monday through Saturday, closed Sundays. Remington, Black & Decker, and Craftsman were also rated higher in May 2008 Consumer Report magazine and was far better than the Neuton. Neuton was the second to the bottom of the list, Black & Decker is the first cordless mower invented and also was the best rated, second best is Craftsman but Remington is the strongest most powerful cordless & corded mower on the market and also it is the easiest to use. Neuton can’t cut as well next to Remington, Black & Decker, and Craftsman but I really like the Remington the best simply because the power, length of the battery, faster charging time, solid handles, more speed options, the design and by far better customer service.

Also what I like about Remington, Black & Decker, and Craftsman too is they are USA made mowers, Neuton is made in Taiwan. Wages in Taiwan are about $.25 to $.55 cents an hour compared to the US; which is $6.00 to $8.00 dollars an hour in the United States. What amazes me, Neuton is based in Vermont but their mowers are made in Taiwan but their prices are the same price as Remington, Black & Decker, and Craftsman anyway, so they are using cheap labor versing US made mowers when they have a more expensive overhead on paying more on minimum wages in the US but they sell the mowers about the same price or cheaper than a Neuton but the Remington, Black & Decker, and Craftsman are better mowers anyway.

I also noticed that Black & Decker was the first company who invented the cordless mower, they also were the first who started the gas mower exchange program too but Neuton has used their philosophy taking their version idea as if it was they’re idea instead of Black & Decker’s. I read several forum sites and noticed Black & Decker goes way back on history on the gas exchange programs before Neuton did. I also noticed that Remington, Black & Decker, Earthwise and Craftsman also do exchange programs together not based on only one exchange product mower, they allow each other to have people try them out at the gas mower exchanges by giving people a choice to pick and choose but Neuton is trying to only sell itself, not with other cordless mower products at these exchanges, that isn’t fair and says it isn’t all about being green, is it?

Also Neuton doesn’t admit nor do they tell you that their mowers can cut everything, they don’t (they say 60 to 45 minutes). You have to buy the product first to decide if you don’t like it or not and if you don’t like it, you have to pay the shipping fee to return it, sure you get 6 months to use it but that they don’t tell you its limitations or compared to from gas or even electric. Remington, Black & Decker, and Craftsman don’t charge you a dime if you don’t like their mowers, so they offer a better guarantee than Neuton does as they charge you to return it. Remington also offers free parts on several things on their mowers without a charge and also they listen to their customers too. They improve there service and their products by any complaints reported sending feedback to their engineers by making things better. Sure this is common but Neuton is only a 2 model mower company; Remington, Black & Decker, and Craftsman are bigger and more reliable companies making all sorts of products besides mowers.

Even though I agree with Neuton, going green is important but gas mowers still have a place in the market just like Hybrid cars, there are gas efficient mowers too. We can’t count those gas mowers out, many of these gas mower companies are USA made mowers which doesn’t help good old USA if you bash them out completely by swapping products made in China & Taiwan instead. When it comes to mowing, cordless mowers are not the best, Remington, Black & Decker, and Craftsman will admit that their customers that battery mowers can’t cut all their needs but Neuton, doesn’t always tell you that. If anything were second best to the power of gas mowers, it’s electric. No cordless mower can beat 120 or 220 volts. Electric mowers have been around for years (90 years), so if going green were the answer and saving money, cords beat the batteries any day. If you go cordless you have to replace batteries, electrics you don’t, that’s means corded are more green than battery because batteries wear out as you need to be dispose them & which also requires more manufacturing making more batteries. So if you want to use the Remington mower and your battery needs replacing, you can run on the cord as long as you like as batteries are expensive where you may never need a battery again. Also some people may not use very much gas anyway, so if you divide $100.00 for a 5 year battery, depending how much gas you need, gas may be just as efficient as a battery mower. Let’s say you spend about $10.00 a year filling your gas mower which if you mow about every 2 to 3 weeks lets say 1,000 square feet or less than 3,000 square feet, your gas mower would be cheaper to own. If you own a 1980’s gas mower but it still runs, you have to spend $300.00 to $400.00 on a battery mower and also replacing the battery in 2 to 5 years, you ending spending way more money for nothing. So spending more money than you would like as if gas is bad for the environment, so is manufacturing new mowers as it requires more fuel to make batteries & cordless mowers than gas mowers anyway. If people don’t need to replace them, it is also bad for the environment making more cordless mowers too. There are a lot of people who may use their gas mower seldom and may not need battery mowers anyway. What exchanges do is they make people spend money to exchange something they really may not need to exchange for or may not save the environment as environmentalist predict. How does Neuton know how much people use their gas mowers to pollute the environment? It is only an estimation, so trading or buying a battery mower may not equal its use to manufacturing more mowers to add to the problem by making more unnecessary mowers polluting the environment even more, that is a fact. Selling green and going green is a marketing tactic, so I don’t believe everyone should go buy a battery mower. Oil leaks or etc is a hair of the issue than using oil to manufacture machinery to produce more mowers by the thousands even the hundreds is actually worse. Personally cutting grass is less healthy than letting grass grow if the environment is an issue, same with like cutting trees, we don’t need to cut trees if we can save our old furniture and continue using it than cutting tree to make more furniture; same fact.

However let me make my statement and say that the Neuton mower is not the best cordless mower product on the market (there are plus’s & negatives in all products) and it is not helping the US economy with outsourcing Japanese labor for US jobs nor is it really saving the environment if people are spending unnecessary money to produce more mowers if they are not needed; that creates more green house gases and air pollution. When you manufacture new mowers, you also pollute the environment by making them for unnecessary reasons as stated above. Sure the issue of going green is good but also saving US jobs to manufacture mowers here instead of Taiwan and making mowers with options without making more batteries or reasons to spend more money 3 to 5 years later, then making different mowers later on the market to sell something else. Again another marketing tactic to make money versing the real need to save the environment from pollution. I will admit, all companies want to make money by making more products by upgrading or changing ideas which also means buying again later when they don’t need to. You know the saying if it isn’t broken don’t fix it? That is so true!

So my point is, Neuton will be a better product if you have ideas to make a product that doesn’t require changing, upgrading or purchasing something later if it doesn’t need to. Sell it once, let it last the customer 20 to 30 years without manufacturing more and make it in the United States where your company is located. If I owned an electric Lawn Boy mower and it was 30 years old or even a gas mower which if I use it less than 4 to 10 times a year, still works, not all people should be sold on going green if it not really necessary for everybody. Keep the old mower then, don’t try to sell them something if they don’t need it. If people buy and buy things they don’t need it, that is just as bad for the environment than trying to save it by doing something else.

Lastly to Tom Hughes from Neuton, start making your mowers in the United States, get out of Taiwan and help Americans by making your product here in this country, sell your product with a USA made label idea. That will sell your company with a good intention for pride in America but also make a product that doesn’t need any replacing or more manufacturing for the years to come. Make a corded mower or even a hybrid gas mower or a hydrogen mower which uses water instead of battery acid and also work with other USA made cordless mower companies so people have a choice to pick what they want.



Note from the Garden Watchdog editors...

It is the policy of the Watchdog that users cannot leave multiple feedbacks under different usernames in order to manipulate a company's rating. The rating of this comment - written by the same user who posed as "sunnydavis", "davisjunior", "dantoms" and "BobAnderson" - has been changed from negative to neutral so that it would not affect the overall rating given by customers.
On July 22nd, 2008, joesjoes changed the rating from neutral to negative and added the following:

I am leaving my statement negative as I am not any other user or wrote anything accept my comment only. I stand firm on my rating as negative until Neuton changes their act and refunds my money back as they haven't.
Positive mimi62
(1 review)
On May 24, 2008, mimi62 Addison, TX wrote:

I have had the small 14" mower for over 4 years and am very pleased. Yes, you have to very slightly overlap your path, but it does a good job on St. Augustine. No problems with the batteries (mine came with 2) or charging. You must remove the key when finished or it will deplete the battery. I returned the edger attachment for partial credit as it does not work on curves, only on a straight line. Very quiet, easy to start, no gas or oil, no filter, no pollution. It paid for itself the first year. Customer service reliable and very helpful. Good company, good product.

Positive Joann23456
(1 review)
On April 30, 2008, Joann23456 Salem, MA wrote:

I bought the Neuton mower in 2007 for two reasons - to do my part for the environment and because the gas mower was much too heavy for me after having some serious health problems.

I have been so pleased with the mower. It's so light that it doesn't wear me out, which I love. And it cuts just as well as the gas mowers we've owned, though the swath it cuts is not as wide. I suppose that if I had a few acres to do, that might be a problem, but I don't. Our yard is less than a half acre, and for that, the mower works beautifully.

I would recommend this mower to anyone, and have been doing that.

Positive Tom1alt
(1 review)
On April 05, 2008, Tom1alt Garland, TX wrote:

Just received the Neuton 6.2 (19" cut) and did my first mowing. The biggest positives are quietness (about like an electric weed whacker), very nice cut and mulching, already assembled when received (only added the mulching plug), the voltage meter on the handle seems accurate, one lever to change the height of the cut, the lack of gas/oil/sparkplug/filter, etc, and the ease of starting. The couple of negatives is that at 69 lbs (incl 23 lb battery), it is no longer a light mower...it is basically equivalent to a gasoline push mower in weight and requires the same effort to push it. And the handle/running handle is thick...about double the size of the ones on gasoline mower. I will use ties or velcro so that I don't have to hold them to keep them running.

Anyway, the charging of the battery is easy, taking the battery in/out is easy, and a nice feature is that voltmeter. To check the charge of the battery, just put the battery in the mower, put in the start key, and move the switch to "mower" and it gives the charge in the battery (red, yellow, green scale)...you don't even have to actually start the mower. The mower looks cheap (most polyurothene), but I think it is going to hold up and the new larger motor and battery seems to give the mower enough power to cut through short stretches of tall weeds and a St. Augustine lawn. Just be aware that the mower now weighs 69 pounds and not 47 pounds!


On July 14th, 2008, Tom1alt added the following:

July 2008 updated opinion:

I still rate this a positive with some additional info. First, I did have a right rear wheel problem due to I assume some shipping damage. I noticed the \"axle cap/hubcap\" was off of it which made me suspicious since the other 3 wheels had the caps on, so after a few mowings, the wheel/tire started wobbling. To customer service\'s credit they had a complete right rear tire assembly to me within about 3 working days. Have had no problems since the replacement. I do agree with some of the people who say that mulching is not perfect...it is not that bad, but as the grass got higher(since my first review), the mulching effectiveness went down a bit. The people complaining about the weight...nothing was hidden about that on the website...in fact my original post made that same point but who doesn\'t know that a 19\" cut with a more powerful battery is going to weigh more? There is one feature I like that is NOT at all mentioned in the manual. The charger light turns from red to green apparently when the battery is charged (the book went to great lengths to basically say there was no obvious way to know that...there is, and they need to update their manual!!). I\'m mowing high St. Augustine grass for about 35 minutes without any power issues...according to the meter in the handle, I barely touch the yellow zone from green at the end of the mowing. I have no problem with that. My guess is I could mow for at least 50 minutes of dense St. Augustine grass on one battery charge...good enough for me.

For those complaining about it being made in Taiwan, I certainly noticed that also and would prefer it be made here. But quite frankly, you can\'t even buy bed sheets made in this country anymore, so nothing new here. If a couple of other mower manufacturers made theirs here, more power to them, but I can assure you they are the exception. Try to buy a TV made in the country. I stick with my positive rating but wanted to update the things I founds to be worse and better than my original post.

Oh, and BTW, anyone complaining about the 14\" due to lack of cutting width or lack of power, that is why I doubt I would have bought that model. When you are used to a 21\" path and you drop down to a 14\" path, guess what...you just increased the number of passes across the yard by 50%. I don\'t notice the 21 to 19\" difference...I would notice the 21 to 14\" cut difference.
On July 19th, 2008, Tom1alt added the following:

To Garden Watchdog editors and other readers:
I have \"no dog in this hunt\" since I don\'t work for Neuton nor had ever heard of them until I bought my Neuton 6.2 in the spring. After reading the very negative comments by apparently one user about this product under 3 different userids according to the editors here, I think you editors should do more than just change those 3 ratings from negative to neutral. This scammer and spammer should have his ratings COMPLETELY REMOVED. If this person is dishonest enough to post 3 reviews under 3 different userids, I seriously doubt this \"person\" even has used a Neuton. Time to take out the trash and remove these bogus reviews by an OBVIOUSLY dishonest person.
Positive GreenMann
(2 reviews)
On March 18, 2008, GreenMann Dayton, OH wrote:

Probably like many folks, I was skeptical as to whether a battery mower would have enough power (and running time) to handle my mowing. Boy have I been pleasantly surprised by the Neuton mower I purchased last year. It's everything it's advertised -- quiet, light, and very easy to maneuver.

I ordered it on-line and it arrived within a few days. It was almost fully assembled, and after charging the battery I was mowing the next day. I can't stress just how pleasant it is to mow with something this quiet, and you don't realize how much exhaust you're snorting with a gas mower until you actually mow with one of these. In fact I have been able to mow early on a Sunday morning without any fear of waking the neighbors, and it's sure nice to be able to get the chore done before the day is half over.

The model I bought is a little narrow (I see that Neuton sells a wider model now) but the light weight is a fair trade off. My lawn is fairly small, so I just view the few extra passes as an excuse to have a little snack when I finish!

I did have a problem with a loose hubcap, but I contacted the company (believe it or not I reached a live person on a Saturday who was actually in Vermont (not India) AND sounded happy to help me!) and they sent out a new one, gratis.

Anyway, I'm very pleased with my purchase, and although I spent a little more than I expected, I figure that I'll make it up in no gas or tune-ups over the next few years. And while I did not buy it simply to be "green", it sure feels good to know that I'm doing something positive in that regard.

Read the rest of the comments


Add your own comment and rating to this company

Return to the Garden Watchdog homepage

Learn how to link to this page

Click here if you are a representative of this company


We recommend Firefox
Overwhelmed? There's a lot to see here. Try starting at our homepage.

[ Home | About | Advertise | Mission | Acceptable Use Policy | Tour | Privacy Policy | Contact Us ]

Back to the top

Copyright © 2000-2009 Dave's Garden. All Rights Reserved.
 

NameMedia Home and Gardens
Gardens.com Bloom.com Share on FacebookShare on Stumbleupon

Hope for America