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|Swallowtail Garden Seeds|
122 Calistoga Road #178
Santa Rosa, California 95409 (United States)
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This company offers a variety of seeds.
| ||Past month ||Past 6 Months ||Past 12 Months
| Positive ||0 ||7 ||12
| Neutral ||0 ||1 ||2
| Negative ||0 ||0 ||1
| Company Comment, posted on January 31, 2013: |
Our 2013 online catalog features over 1,600 items, including over 400 new varieties, including annual and perennial flowers, vines, herbs, and vegetables. We are also featuring an Organic product line this season.|
We offer both retail and wholesale product lines. The quality of the seed in both product lines is high and the prices competitive, so you are sure to find some extraordinary values.
Our 2013 season starts with our new shopping cart that provides online customers with a “My Account” feature that keeps track of your orders for you—no more post-it notes in the garden shed to track what and when you ordered this year!
We thank all of you that have supported us for years, and also those that will choose to give us a try for the first time in 2013. We are especially grateful to the people who cared enough to give their time, to offer honest appraisals of our company's performance.
We at Swallowtail Garden Seeds hope you have a TERRIFIC GROWING SEASON IN 2013. All the best from Sandy, Trina, Don, Mary, Levon, Junior and Ben.
| Feedback History and Summary |
Comments:Displaying the 50 most recent comments:
|Positive ||bashfulblonde |
Santa Anna, TX
April 1, 2013
|ON March 25,2013 I wrote a email to this company about my seeds that I had ordered Last spring and had not had any luck with them and was emailing back & forth with a very sweet & Kind Lady Named Mary , she did not find my invoice & I no longer had it nor my MO receipt , since I live on SS , I was very disappointed that I had not had any luck with the seeds after doing every thing that it said to do with them , I have been planting seeds for a very long time and have never had this happen to me , well as she told me neither had they with there seeds , as they had to have been exposed to extreme heat or cold during shipping , well our last email was on March 26, 2013 and today, April 1,2013, I received 1 new package of every seed that I had ordered from this company last spring , so now I will be able to start over again with fresh seed and I WILL order from them again , I do believe they went out & beyond the call of there guarantee so Thank you Mary you really Made My day . Roxanna .
|Positive ||judyinmound |
March 31, 2013
|I ordered a lot of floral seeds and they had such a high germination rate that I over-sowed some pots. I appreciated the instructions on the packets so that I did not have to search if something needed light, no soil covering seeds and so on. Very happy with the quality, shipping time, value, and presence on FB to answer questions. =)
|Positive ||BrisbaneAnne |
Brisbane, CA (Zone 10b)
March 31, 2013
|I ordered a bunch of flower seeds from them last fall. They all germinated this spring. I am very happy with the germination rate. Super fast shipping too. Love their large selection of flower seeds. Will definitely order from them again. Recommend it.
|Neutral ||andreaclara |
March 20, 2013
|I've ordered from Swallowtail three times and had no trouble with shipping. I garden in a full-sun 2000 square foot lot in Brooklyn with crappy alkaline industrial soil and scant irrigation. I've had tremendous success with their seed planted in these conditions and didn't always follow the detailed and useful instructions to a T. When the lot was severely flooded with saltwater during storm Sandy much of the topsoil was displaced so there will be serious depletion of both self and fall sown seed this season. This garden is large, watered by rain water cistern, and all the plants are donated otherwise it would be too costly to maintain. With the storm the losses may be significant and also a learning. Because of the storm related costs, this year there is no budget even for seeds. As I've ordered from Swallowtail in the past and was so looking forward to seeing those flowers come up again this year, I reached out to them to see if they'd be willing to donate some wildflower seeds. Granted I was asking a favor but the response I got from Ben at Swallowtail was sufficient to keep me from ordering from this company again. I can fully appreciate that a small company cannot afford to donate their product. It was simply that the officiousness of his tone took the joy out of my association to this company. I felt I was speaking to a bank representative who was justifying a policy rather than a human being who sold seeds for growing things. A loss for me as I had had such success with their seed and now I will research other companies and hope that they communicate with more courtesy - it matters.
Company representative comment on March 23, 2013:
On Mar 22, 2013 11:37 PM, Swallowtail Garden Seeds responded with:
We can certainly appreciate this customer's desire to make something beautiful after the devastation of Sandy. At the end of the season, what little seed we have left over is donated to our local school gardening programs. We are sorry this customer was offended by her conversation with Ben. He can be formal at times but we have received nothing but positive feedback about his dealings with customers.
Rest assured that here at Swallowtail Garden Seeds customer service is still number one. We proudly provide excellent service to our customers AND support our community. Please feel free to contact us if you have any questions about how we do both.
|Positive ||mrsilverado |
East St. Paul
March 1, 2013
|Just received my seed order on Feb.28th. I ordered it on the 9th and it was shipped on the 11th. Shipping only took 2 weeks from California to Winnipeg, Canada. Everything that was ordered was there. Looking forward to doing my seeding this weekend. Will post how everything turns out. Great service.
|Positive ||floradora |
Astoria, NY (Zone 7b)
January 18, 2013
|I love this company. I've been ordering from them for at least 5 years-maybe more. They offer such a large variety of plant seeds that I too order way too much like the previous reviewer. They are my go-to source for allysums, lobelias (please bring back "paper moon"), violas and everything in between. The germination rates are very good- I had great success even with perennials such as: shasta daisy, crimson star columbine, origami blue columbine, platycodons fuji blue and white and even delphiniums. I didn't even do the pre-chilling of seeds procedure and they still germinated. Perhaps ordering in winter and their trip cross country in frigid temps was the pre-chill treatment? Once transplanted into the yard they bloomed the whole summer-especially "Bluebird". This year I ordered too many geranium seeds, violas (as usual), pansies, alyssums ( a large flowered type I never even knew existed) and alpine strawberry seeds among others. I haven't started the geranium seeds, so can't review the results, but the violas I've started have all sprouted, including the alpine strawberries which I didn't do anything special with. I also appreciate the careful packaging of seeds (love those little zip lock bags) and occasional free shipping offers on their web site.
|Positive ||carolmo |
Olathe, KS (Zone 5a)
December 26, 2012
|I ordered annuals, perennials, vegetables. Selection was great and prices were reasonable. The order came very fast and even came with an email alert. They have the very best packaging of seeds I have ever seen. They were my primary seed company this year - and will be next year too.
|Positive ||jvw |
Clinton Township, MI (Zone 6a)
December 12, 2012
|Both my mother and I have been ordering from Swallowtail for the past three years. We have never had a problem. This past month both my mother and I have ordered from them twice! On my mother's second order she forgot 4 items. She left a voicemail and emailed them. They were quick to respond that indeed they could add the items on to the order. All of our orders arrived in a timely manner and perfectly. At this time we cannot respond on germination rates but we don't expect any problems as we have not had them before.
I wanted to order some morning glory seeds but saw that they are now prohibited in Michigan. I called the company to find out why and even though the staff member did not know on the spot she took the time to look it up while I was on the phone with her.
We love their selection and must say we find ourselves ordering too much! When I read the negative reviews I cannot believe it could possibly be the same company we deal with!
|Positive ||wildflowerhoney |
October 26, 2012
|Ordered twice from Swallowtail Seeds. Perfect transaction both times. Super speedy and free shipping; excellent germination; vast and exciting selection of seeds; expertly packaged. The Benary Giant Wine Zinnias are especially stunning. Will buy from again.
|Positive ||arrowleaf |
Clearbrook Park, NJ
October 12, 2012
|This is the first year I discovered Swallowtail, LOVE the selection, and the prices are so reasonable! The packaging is nicer than most seed companies: plastic or glassine envelope inside paper package, sometimes all three, sometimes a glass tube with a stopper for certain seed-types. It seems like so much care is taken. I ordered most of my vegetable and flower seeds from them last winter:
FLOWERS: 4 varieties of Columbine, Apricot Sweet Pea (color is more like neon coral, but beautiful and they bloomed all summer and are still blooming-in Oct.!), Cosmos-Double-click Snow Puff white, Apricot Sprite Agastache, Polka-dot Pippa Foxglove, Morning Glory-Flying Saucers, Nicotiana Antique Lime, New Dimension Blue Salvia, Buttercream Sunflowers, Prado Red Sunflowers, Tuscany Peach Verbena, Profusion Apricot Zinnia, Profusion White Zinnia, Giant Benary Zinnia (Salmon Rose), Creamy Yellow Giant Flowered Zinnia, Gallery White Lupine, Princess Victoria Louise Poppy, Bronze Fennel
VEGETABLES: D'avignon Radish, Astro Arugula, Mild n' Spicy Greens mixture, Sugar Sprint Snap Peas, New Red Fire Lettuce, Simpson Elite Lettuce, Flashy Trout Back Romaine, Mottistone Summer Crisp Lettuce, Contender Hybrid Zuccinni, and Scarlet Emperor Runner Bean.
There was excellent germination, with everything except the Poppies, and I'm sure I just didn't get them into the ground early enough; the weather was too warm, too quickly, and then my husband accidentally dumped coffee grounds on top of them. So I will try them again next time.
I read the message from the professor with the poor Columbine germination experience and thought I should share my good Columbine germination experience as a contrast. I ordered four types of Columbine seeds from Swallowtail: Alpine Columbine, Black Barlow, Blue Barlow and White Origami. I had read (on the gardener web forum) that they germinate better if put in the freezer in damp soil for a week, covered, before exposing them to light. So I experimented, and sewed some seeds in soil-less cells, kept at about 65-70 degrees, put others in the freezer for a week, before planting them, and I also put some outside in plastic, domed containers, starting March 11th, (zone 6b, freezing weather) kept out till spring. Some germinated in 24 days, and some took over 30 days to germinate, but some from every group sprouted. The Alpine Columbine freezer group was the first to show, but it seemed like the others caught up, so none of the methods seemed superior. I transplanted to larger containers, and eventually had about twenty or so plants I set out into the garden. None of them bloomed the first year, which I think is normal (is it?), but all the plants grew a lot, and seem very healthy, so I think I will have a lot of columbine flowers next spring. Yes, they did take a lot longer than other seeds to germinate, but I think thats the type of seed they are. And I started out with 145 seeds and ended up with about 20-25 plants, but that's about how many I had room for, and I could have been more careful with them, when they were seedlings.
So I think the company is wonderful and I will definitely order from them again. They are now my favorite seed company.
|Positive ||diknownana |
Glen Carbon, IL
August 30, 2012
|I ordered a variety of seeds from this company and I am very pleased at the results. The germination rate was great (except for the seeds that something dug up and made a lunch out of). It's a shame the season was so hot and dry that the plants were suffering even with being watered, but they have survived and still producing. The prices and amount of seeds are really good. I am already looking and making my list for next years flowers & vegetables. Needless to say, I will be ordering again from Swallowtail.
|Positive ||hairyjo |
July 25, 2012
|Very happy with the seeds I have ordered from this company. I will certainly order again this fall. I like the many different viola seeds they carry and they work well in my garden and germinated reliably.
|Negative ||chlorophyll646 |
Tanglewilde-Thompson Place, WA
July 1, 2012
|Posted on May 17, 2012, updated July 1, 2012
I ordered many types of seeds from Swallowtail Seeds in both 2010 and 2011. My germination rates were inconsistent both years. The first year, I ordered pansy seeds, which grew fine. However, I also ordered many varieties of columbine and had a germination rate of zero for all varieties. I am a botany professor and have a great deal of experience growing plants from seed. I contacted the company in August 2010, and they issued me a refund for the seeds that did not germinate. They told me that the seeds had been professionally tested and shown 90% germination. They also said that they had sold hundreds of packets of the same varieties and had received no other complaints.
In 2011, I decided to try again because I was unable to find these columbine seeds from any other source. Because I had problems in 2010, I kept careful track of the germination rates. 30 days after planting, I sent Swallowtail Seeds the following email:
Subject: germination concerns
To: "Swallowtail Garden Seeds"
Date: Monday, March 7, 2011, 11:11 AM
I placed an order with you a couple months ago. I planted the seeds 30 days ago. Here are the germination rates I have found:
Red Hobbit columbine 26/28
Arizona Red Shades Gaillardia 30/32
Chianti Mix Pansy 17/28
Spring Magic Navy and White Columbie 11/18
Chandelier Lupine 16/16
Origami White Columbine 1/16
Origami Red and White Columbine 1/18
Origami Yellow Columbine 0/16
Illumination Apricot Shades Begonia 0/23
Go Go Mix Begonia 0/40
Obviously, I am very happy with the germination rates of the first set of flowers. However, I am greatly disappointed that I have not gotten the others to grow. I was unable to grow them last year either. I do not want to keep ordering seeds and not getting results. Might you have some suggestions for me?
All seeds were planted in Promix 1 in 4 x 9 cells in flats. Flats were covered with humidity domes until germination. Pots were kept under florescent lights (except for the pansy, which required darkness to germinate) 28W T5 bulbs, 8 per ballast. If bottom heat was recommended (begonia), bottom heat was given. If bottom heat was not recommend3ed (columbine), no bottom heat was used. Soil was kept moist, but not wet. I am a botany professor and have a fair amount of experience growing plants from seeds. We are growing these seeds as a project for my botany course this semester and the students and I are all frustrated. Please help!
I received no response from the company, and so resent my email to them on March 10, 2011.
Again, I received no response, so I sent the following email to them on March 21, 2011:
Subject: Re: germination concerns
To: "Swallowtail Garden Seeds"
Date: Monday, March 21, 2011, 11:40 AM
Dear Swallowtail Gardens, I originally sent this email to you on March 10th, but have not yet received a response. No additional seeds have germinated since I counted them on March 10. I am hoping you can help me. Thank you.
Again, I received no response to my third email.
Now that it is spring again, I would really, really like to try again. However, it is obviously very frustrating to try to grow the same varieties year after year from the same company. I was glad they refunded my money for the ungerminated seeds the first year. However, I didn't want the money, I wanted the plants, which is why I tried a second time. I was disappointed that they did not reply to my three emails the second year (nor obviously, did they refund my money). Does anyone know of another source of seeds for multiple columbine varieties?
On July 1st, 2012, chlorophyll646 added the following:
I could possibly understand missing ONE of my emails, but three? THREE emails over two weeks?! That seems quite disingenuous to me. I have the records of my emails being sent to them, to the same address that they confirmed my order from. It is my understanding that emails are reliable and are even admissible in court. Why would they say on their website that you can contact them by email ["E-Mail:firstname.lastname@example.org
E-Mail questions and comments are always welcome, but please be aware it may take us up to a week to respond, especially during the peak season. If you have time-sensitive inquiries or comments, please give us a call."] if they do not monitor or take any efforts to receive and respond to them. I waited several weeks to receive their response. In fact, I am still waiting. Thankfully, I have since found another source for columbine seeds and have had more than 90% germination. I will never order from Swallowtail again.
Company representative comment on July 1, 2012:
On Jun 3, 2012 3:08 PM, Swallowtail Garden Seeds responded with:
Our email records are not in line with what our customer is reporting. Had we received these emails we would have responded.
We make it as clear as we are able on our web site that using our toll free number (877-489-7333) is the method to use anytime a message to us is time sensitive. We wonder why it might not have occurred to our customer that his/her emails were not getting to us, rather than assuming he/she was being ignored.
Because as much as many of us have grown to accept that email is completely reliable - we know from our own experience contacting customers - that is not. Servers are down, mail boxes are full, typos in addresses can be made.
Our columbine seeds are professionally germination tested; we receive many compliments and very few complaints regarding their performance. Columbine seed must not be covered when planted - and will not germinate when temperatures are too high. Had our customer called us using our toll free number, I feel confident our staff horticulturist would have helped them develop a strategy for success.
If anyone ever has trouble getting an email response from us - please do not assume you are being ignored. It is far more likely your emails are not be getting to us. Our toll free number (877-489-7333) is a no charge, no hassle way to be sure your concerns are addressed quickly and accurately. You will also receive advice that will help you help insure your future success.
Had we had been aware of our customers experience we would have fixed it immediately. When our customer calls us at (877-489-7333) and asks for Lynn or Sandy - we will fully refund the order - which is our standard procedure - it is who we are. To attend to our customer's happiness, to promote their success is our highest calling. It is why we get up in the morning, it is our reason for being Swallowtail Garden Seeds.
On Jul 1, 2012 9:50 PM, Swallowtail Garden Seeds added:
We have not heard from this customer except through Dave’s Garden. We previously invited the customer to contact us using our toll free number in order to receive a quick, no hassle refund. The customer has not done this.
As of now, we don’t know who this customer is and to rectify the situation without knowing which order is involved is not possible. We, too, feel frustrated because we want to help.
We invite the customer to call us at 877-489-7333 to receive a refund.
Alternatively, if this customer would feel more comfortable, they can provide us the invoice number through this Dave’s Garden post and we will provide a full refund.
If the customer does not have the invoice number, their last name would be needed to make sure the refund was properly applied. They can relay this information to us by phone or through this post, whichever they prefer.
If this customer will give us the opportunity we will fix this situation.
|Neutral ||AuntieFlo |
June 22, 2012
|Posted on June 13, 2012, updated June 22, 2012
Posted on March 6, 2012, updated June 13, 2012
I recently placed a small order for 6 or 7 packages of seeds. The seeds were well packed in a padded envelope and the order was correct. The order came in about 5 days. I'm trying (for the first time) a method of starting perennial seeds outside in plastic milk jugs. I saw instructions in the January issue of Garden Gate. I have planted my seeds and am awaiting signs of growth.
On June 13th, 2012, AuntieFlo changed the rating from positive to negative and added the following:
Shortly after I got my first order of seeds, a secord (duplicate) order came. I tried to call but could never get through. I emailed to inquire about sending the duplicate order back. The email response I got stated that I placed 2 orders. It's odd that I only got one email, not 2 emails, thanking me for my order and confirming what I ordered and when I might expect it. My order was $18-$19. It was not worth the hassle of trying to get in touch with them to get this resolved. They didn't respond to my second email. They might have sent me a second order that I really DIDN'T order so they got some extra business from me this one time. However, I will NEVER order from them again. They lost a customer forever.
On June 22nd, 2012, AuntieFlo changed the rating from negative to neutral and added the following:
A representative from Swallowtail called me after changed my review from positive to negative. She apologized and said that they often get intentional duplicate orders. She gave me a credit for both orders. I may try them again but won't order online, I'll try to call, fax or email an order.
|Positive ||lisaaj |
June 9, 2012
|This year I received seeds for 2 kinds of impatiens ("Xtreme Sappire Mix" and "Accent Lavender Blue"), 1 geranium "Maverick Light Salmon", and Candytuft. All germinated well and have survived nicely in the garden so far; the impatiens and geranium are blooming away right now. I will order again from Swallowtail.
|Negative ||PlantMomto3 |
Nevada, MO (Zone 6a)
May 14, 2012
|I really hate to leave a negative review. I have ordered three times with this company (twice this year). I am not a novice and I follow directions. My problem was with germination rates. Very, very disappointing. I order from several different companies and these were terrible. I have a greenhouse and I spent hours preparing flats just so 11 out of 75 seeds would sprout (one variety). I think about 10 carrots sprouted (planted directly in the garden). 6 zinnias out of 72 planted. I know it's not me because my seeds from other vendors had excellent germination rates. I am just at a loss why this happened.
Now I am off to order seeds from the other company to cover my loss.
Company representative comment on May 15, 2012:
On May 15, 2012 10:44 AM, Swallowtail Garden Seeds responded with:
All of our seed is germination tested and 100% guaranteed.
We have no record of this customer contacting us—but if they had, they would have received a refund or replacement, whichever they preferred. We invite this person to call us now at 877-489-SEED (7333).
We are well known for high seed viability. Great care is taken to manage the temperature and humidity levels of our stored seed. All seed lots are professionally germination tested prior to sale.
We guarantee every customer’s seed starting experience will be a positive one.
|Positive ||spswanson |
Mashpee, MA (Zone 7b)
May 14, 2012
|Placed a medium size order of seeds which I received in a timely manner. Germination was excellent, even the grumpier seeds did well.
|Positive ||psychloman |
Brooklyn, NY (Zone 7a)
May 13, 2012
|I am very happy with the germination and subsequent growth rates for the seeds mentioned here:
CAPE DAISY, ORANGE, CLARKIA, DOUBLE MIXED,
BROWALLIA, MARINE BELLS, CHRYSANTHEMUM, SINGLE MIX TRICOLOR, COMMELINA, SLEEPING BEAUTY , LARKSPUR, GIANT IMPERIAL CHOICE MIX , MIMULUS, MAGIC BLOTCH MIX, , SNAPDRAGON, AROMAS HYBRID, FRESH LEMON MIGNONETTE , WALL ROCKCRESS, ROSE DELIGHT, DIASCIA, DIAMONTE MIX, DIANTHUS, GIANT CHABAUD MIX CARNATION,service was prompt and they have a nice selection.
|Positive ||Ispahan |
Chicago, IL (Zone 6a)
April 16, 2012
|While I think their shipping is a bit on the slow end, I love their seed selection and I have had wonderful germination results with almost everything purchased. I would definitely buy from them again, though well in advance of when I would actually need to plant the seeds.
|Positive ||itaslima |
April 12, 2012
|I am from Malaysia. I order my seed on 30th march despite not knowing wheather they ship worldwide or not, by 12th April I receive my seeds. I certainly will order from them again since the service is excellent and they have many variety of seeds . Congratulation and keep up the good works.
|Positive ||Madisonwigarden |
March 21, 2012
|I've ordered seeds from Swallowtail for several years, ,as I was drawn to their site for the great variety (especially coleus -- look at how many they have!!!) Great seeds, great variety, and I've had incredible success with germination too. This year I ordered seeds in February, most came quickly, but a few packets were backordered. After a month I emailed them to ask the status of the backordered seeds. I immediately received an email AND a phone call with an order update, an explanation, and seeds were here within 3 days. They obviously felt that their customers matter and are important to them. Do not hesitate to order from Swallowtail. They are a great company, they will back their product, and they communicate quickly. Their seeds are also wonderful (did I mention they have lisianthus too? I think I had a 95% germination on these!)
|Negative ||SeniorGardening |
March 7, 2012
|Posted on March 6, 2012, updated March 7, 2012
Posted on February 14, 2012, updated March 6, 2012
Posted on February 14, 2012, updated February 14, 2012
I ordered two small packets of geranium seeds from Swallowtail in December (2011) and started the seed in early January. I did all the right stuff: total darkness, sterilized planting medium; adequate moisture; and bottom heat. The seed only germinated at 32%!
I called Swallowtail in late January and reported the bad seed. They offered replacement or full refund. I took the refund when the customer service agent somewhat snottily informed me the seed was good, as all their seed was tested at 90% germination or above.
A bit incensed, I wrote the owners that day, but have had no response. So...I'm just now posting extremely negative feedback here on Swallowtail.
After three weeks, no refund has been posted to the credit card I used.
Bad seed. Snotty customer service. No refund.
I think I'm done with Swallowtail Garden Seeds.
On February 14th, 2012, SeniorGardening changed the rating from negative to neutral and added the following:
After emailing Swallowtail today, I received a very pleasant call from Lynn, the co-owner of Swallowtail. A refund has been posted, and she apologized for the incident.
We had a very pleasant conversation about seeds, gardens, teaching...
Sometime in the future, I'll give them another try.
On March 6th, 2012, SeniorGardening changed the rating from neutral to negative and added the following:
The refund Swallowtail promised in February for the bad geranium seed they'd sold me in December still hasn't appeared on my credit card...in March! While the credit card company has 30 days from the request to post the refund, they also advised, "We understand the situation and we would like to inform you that we have not received any refund from the merchant to your account."
Swallowtail says, "I checked with our credit card processing company and the credit has been taken from our account and applied to your card."
There's obviously a problem somewhere, as I still don't have the refund Swallowtail promised for the bad seed. The credit card company has never screwed up like this in the past, so I'm inclined to put the blame on Swallowtail. While they've answered emails and called (but only after I first embarrassed them here with negative feedback), they've not resolved the situation for which they are ultimately responsible.
Swallowtail could have contacted the credit card company to resolve the problem, or pushed their credit card processing company to resolve the issue. They could have even just cut and mailed a refund check to me. But instead, they've chosen to try to put their failure to make a refund on me. So I'm changing the rating back to a richly deserved negative.
On March 7th, 2012, SeniorGardening added the following:
Refund finally received.
Company representative comment on March 7, 2012:
On Mar 7, 2012 2:42 PM, Swallowtail Garden Seeds responded with:
As SeniorGardening reports above, “the credit card company has 30 days from the request to post the refund.” We contacted all the proper sources, including the customer’s personal credit card company, to find that the refund of $10.43 was given on 2/14/12 and posted to their account on 2/22/12.
|Positive ||excellentjohn |
March 1, 2012
|THE best selection (and quality!!!) geranium seeds in the world! I've had E X C E L L E N T luck with this company for 2 years now. Almost all seeds come up, quick shipping, easy to understand instructions. Wish I could say the same of Park seed with their crazy gold wrappers and generic instructions. ST is THE best and a great web site! Thank you for great products!!!
|Positive ||Sadie984 |
February 20, 2012
|This is the second year I have ordered seeds from this company. They send the seeds promptly and they sprouted at least as well as the ones from the "big" companies, if not better. They have lemon cucumbers and annual milkweed that both grew great in Ohio.
|Positive ||flying_squirrel |
Priest River, ID (Zone 5b)
February 15, 2012
|This is the first time I ordered from this company. My order arrived very quickly and was complete. I planted some of the seeds and so far have had good germination. I will probably order again in the future.
|Positive ||OldChurchEggery |
February 10, 2012
|I ordered seeds from Swallowtail during summer 2011. I haven't tried all of the varieties yet, but the ones I did plant have done very well thus far. I grew Valerian, Scabiosa House Hybrids, and Apache something Agastache, and Marvelous Marble Coral Bells. What matters more to me than how quickly I get an order confirmation is how well the seeds perform. I'm pleased to say that my seedlings have become nice, small plants in what I call my nursery bed. I lost a few to chicken trespassers, but the survivors are quite vigorous. I'm looking forward to seeing them bloom either this year or next. Since they're perennials, I'm in it for the long haul with these plants. I would definitely order from Swallowtail again.
|Negative ||vitrsna |
Mexico (Zone 10b)
February 10, 2012
|Posted on February 9, 2012, updated February 10, 2012
On December 31, 2011 and January 24, 2012 I placed orders with Swallowtail Garden Seeds for USPS international mail delivery to Colima, Mexico. Both times, I received confirmation of my orders and on Jan. 6, 2012 my credit card was debited for my order of December 31. On February 8 I emailed this company requesting information on the status of my orders. On February 9 they responded that they don't ship orders to Mexico (the excuse being that they have trouble with orders to Mexico), although both orders had been confirmed and my credit card charged. So, more than a month after my first order and 2 orders confirmed I learn (only because I requested information from them) that my orders are not able to be processed. I've been ordering seeds from various vendors in the USA for 4 years and have received everything I've ordered via regular mail so I am not convinced of the validity of their excuse. I think this issue goes beyond shipping international orders. I think this speaks to irresponsible business practices. Unless a purchaser is desperate for seeds that SGS has that can't be found anywhere else, I would suggest purchasing from a more responsible vendor.
On February 10th, 2012, vitrsna added the following:
I received a reply from Swallowtail Garden Seeds that said they had "proceeded to send me an email but hadn't received a response from me". In return i sent them copies of an email they sent to me and my response (both dated January 1st). They don't seem to have a clue about what is going on in their own company. I notice in other excuse responses to negative feedback, they have used this same tactic of saying the customer did not respond. It appears the truth is closer to "we don't know if the customer responded or not". This company does seem to make rather elaborate excuses for their irresponsible business practices. There are so many good seeds companies available with which to do business that i would not do business with this company again.
Company representative comment on February 10, 2012:
On Feb 10, 2012 12:24 PM, Swallowtail Garden Seeds responded with:
We are sorry that there has been a lot of confusion regarding this customer’s experience. Her situation has been thoroughly researched and below is what transpired:
On 12/31/11 she placed and order online which was acknowledged with an automatic email back to the customer. On 1/1/12 we sent her an email stating our hesitancy in shipping to Mexico. Here is a copy of our email to her:
Thank you for your order and interest in Swallowtail Garden Seeds. We do ship all of our items using the USPS however, we have had some trouble in shipping seeds to Mexico. This shipment will be at your own risk. Thus, we cannot be held responsible for any lost or confiscated merchandise. Prior to shipping your order, it is required that we receive confirmation from you agreeing to these terms. Please let me know if you have any questions or concerns.
Swallowtail Garden Seeds
On 1/1/12 we received this response from her:
Thank you for the note. Yes certainly, I understand that if the order does not arrive, it is at my loss. This is always the case and has been for 4 years now. I have ordered many seeds from vendors in many parts of the world and the shipments have always arrived in good time via airmail international shipping. Colima especially, has the most excellent mail service. I know the postal carrier here and they know me. I hope this note suits your purposes and if more is required, please let me know. Regards, xxxxxx xxxxxx
Given her acceptance, we processed her payment and shipped her order on 1/17/12, via the USPS. In tracking her order, we see that the last activity the USPS has for her package is that it was scanned in Los Angeles on 1/18/12, the last stop before a package leaves the U.S. and is shipped to Mexico.
Our number one goal is to provide every customer with exceptional service and complete satisfaction. In this case we followed the customer’s wishes and she was not satisfied. We went above and beyond by providing her with the full refund of $11.42-–even though she agreed to the terms of this shipment being at her own risk. We can’t imagine what more we could have done to provide this customer with a positive experience and this disappoints us just as much as it does her. If for any reason our customers are not satisfied with their experience, we are always here with open ears to listen to their thoughts and resolve ANY situation to their satisfaction.
|Positive ||drendel |
February 5, 2012
|I ordered from Swallowtail Seeds in 2011 and 2012. Germination has been excellent so far. The order arrived within 5 days of ordering. I am not happy with their email responses. I contacted them twice with questions, with no response.
|Positive ||lissas |
Deer Park, WA
January 11, 2012
|I have placed two different orders already this year. Both arrived super fast and complete. The best part was the free shipping! I already have some "slow growers" going and germination is good. Thank you Swallowtail for a great web site, loads of choices and easy ordering!
|Positive ||Bernadette_Gourder |
January 9, 2012
|I recently ordered $30 worth of annual seeds. The shipping was reasonable and quick. I received exactly what I ordered. Good experience and will buy from again.
|Positive ||flowerscrazed |
December 31, 2011
|First time order with this company. Came across it online while searching for seeds. Website is easy to navigate and prices are reasonable. Fast shipping (process and delivery took less than a week). Will do business again certainly.
|Positive ||BotanicalBoi |
Carrollton, GA (Zone 7b)
December 7, 2011
|I am giving this company a positive review for the moment. I was very hesitant after seeing the other reviews on this site. Their website was easy to navigate, prices are fair, selection is good. I places an order this year. I got most of my order on the first shipment. One item had been back ordered. It quickly arrived just after the initial shipment. I will update on germination rate in the spring. So far, so good!
|Positive ||STxJimbo |
Seguin, TX (Zone 9a)
November 26, 2011
|I can not speak to the quality of the seeds, yet. But the web site was easy to navigate, selection was excellent, prices competitive and shipping cost reasonable. My order was shipped extremely fast and complete with no out of stocks or substitutions. Over all this was a great experience and I would recommend this company. I am already working on my next order.
|Positive ||Tyankees10 |
November 22, 2011
|This past summer (July 2011), I had bought 3 packets of their strawberry seeds. The shipping cost was reasonable, spent about 10 dollars in all. The strawberry seeds after a month of stratification in the freezer were planted. A very good germination rate. Have recently transplanted them into bigger pots. Swallowtail is a nursery who you can trust.
|Positive ||hillfarm |
Quesnel, BC (Zone 4a)
November 6, 2011
|Posted on December 6, 2010, updated November 6, 2011
Posted on November 6, 2004, updated December 6, 2010
Great service & a very nice selection of seeds. I will definitely order from them again -- in fact , I'm about to go to the website right now to make a wishlist for spring 2005.
Hollyhocks are fabulous. Very nice selection of other perennials. I had good to excellent germination from everything I received from Swallowtail in 2004.
On October 24th, 2005, hillfarm added the following:
Looking back on our 2005 gardening year, I want to comment that some of the most popular plants we sold through our nursery this year were grown from Swallowtail's seeds.
The heirloom tomatoes & hollyhocks were outstanding; it is wonderful to be able to get such a nice selection of otherwise hard-to-find separate hollyhock varieties in particular.
I will definitely order again & highly recommend this company.
On December 6th, 2010, hillfarm added the following:
It has been several years since our last Swallowtail order, as we took a 2-year sabbatical from our nursery business. We are getting ready to go again in 2011, and the first place I went to make my seed orders was Swallowtail.
Good selection, reasonable prices. I have just received my large order of freshly packaged-for-2011 seed - only 12 days after I placed it. From the USA to Canada that is very fast - other years the wait has been much longer as seed orders often sit at the border waiting to be passed through.
My only "issue" is that the online shopping cart was extremely time consuming to use. Other times I've faxed my order and I will do that in future. My computer was tied up for several hours making my order (and I had my list written out & ready to go). If there was some way the site could be a little quicker to navigate through that would be perfect! Too much clicking!
My rating definitely stays positive. Looking forward to dealing with Swallowtail again in the future. In my experience a very good seed company.
On November 6th, 2011, hillfarm added the following:
Getting ready to make my 2012 seed orders, and Swallowtail is one of the first of my regular sources I've checked that is "ready" - thank you! Great germination on most varieties ordered last year - I'm a very happy continuing customer.
|Neutral ||dogs_eye |
September 4, 2011
|Ordered multiple seed sets from them and had varying luck with germination rates. Some were notoriously difficult plants to germinate, so I'm not overly surprised at my low success. My only issue was that my tomatoes seeds where subbed, Russian black for Cherokee Purple. On the west coast that may not matter, but in the south you gotta get a heat tolerant variety.
The customer service was helpful and friendly so they get a neutral.
|Positive ||iluvsweetpeas |
May 23, 2011
|What a wonderful company! The website is easy to maneuver and the seed selection is fabulous! Their shipping costs are the lowest I've seen in the industry.
I talked to a very nice girl on the phone when I placed my order. She was very helpful with suggestions for my climate zone. I received my order promptly-just in time to plant! The instructions and descriptions on each packet really helped a "beginner" like myself!
I will definitely be using them for all of my gardening needs. There is nothing better in a company than the combination of low prices, accessibility, and excellent customer service. Thank you, Swallowtail Garden Seeds!
~Lily from Lodi, CA
|Positive ||Apachegirl |
Falling Waters, WV
May 20, 2011
|I had a good experience with my order - it was processed in a week, took another week to get to WV from California (typical), and the growing information on the packets was very helpful. I will order from them again. (They gave me a tracking number from the Post Office, but the day the seeds were delivered the USPS still had no record of actually handling the package, so don't go by that.)
|Negative ||SteffieM |
April 27, 2011
|Posted on March 27, 2011, updated April 27, 2011
I ordered three packets of tomato seeds. 22 days later I received ONE packet, and an enclosed notice stating that the remaining 2 packets were on back order. Prior to receiving seeds, emailed company twice, and called once, asking when the seeds would arrive, and expressing annoyance with long wait. Never received a response. With receipt of single packet, they deducted the cost of shipping due to the back order. This is seedling time, it's almost too late to start the seeds I received, and the back ordered seeds are useless for this year. I will ask for a refund, don't want the back ordered seeds. Don't want to support this company. Seeds and plants are subject to growing seasons. All other seed and gardening catalogs I've ordered from respect gardening timetables.
On April 27th, 2011, SteffieM added the following:
To re-confirm: terrible company. Order date, March 11. Received last two seed packets on April 13. Sent several increasingly irate emails (also two more phone calls to their answering machine) asking to cancel the remaining order, refund money and NOT send the two seed packets. Also informed them that if the order wasn't canceled I'd add to this negative review. Do I need to note that I received no response? Next will write to the Better Business Bureau.
Dave's Garden provides a wonderful review service. There are so many excellent gardening companies with living customer service employees and respect for their clients.
Company representative comment on April 27, 2011:
On Apr 27, 2011 2:53 PM, Swallowtail Garden Seeds responded with:
During peak season, we are inundated with emails that range from the simplest questions to the biggest issues--and they come in 100s at a time.
On our web site we direct customers to call us on our toll free number with any time sensitive issues because we do not want what happened to this customer to happen at all.
We are not aware of any messages left by this person on our voicemail.
We have refunded this customer the entire amount of her order.
This is the same course of action we take for anyone who contacts us by phone during our staff assisted business hours of 9:00am to 4:00pm Pacific Time, Monday through Friday. Our standard practice is to resolve any issues, to the customer’s satisfaction, as soon as possible.
|Negative ||utbiochemiss |
April 26, 2011
|It takes a lot to push me to make the effort to go and make a comment about a business, but Swallowtail really deserves some serious criticism. First, they billed me for items that were out of stock/discontinued, no longer available - even though they let me place them on my order. Second - they sent me what they called a "free gift" to replace the seeds that weren't available - these seeds were the same except not the color I wanted - and not even close. What really gets me is - how are these free? This "free gift" is to replace the seeds they billed me for but are not available - how is that free? How about keeping your seeds and refunding the charge!! The worst part is that I spent $140 with their company and the seeds that they DIDN'T have were the ones I really needed the most..Also - other comments on here about not being able to get ahold of these people are accurate..NEVER AGAIN.
Faye Martin, Novelty Ohio
Company representative comment on April 27, 2011:
On Apr 26, 2011 8:34 PM, Swallowtail Garden Seeds responded with:
We are really sorry to hear this person has felt this level of frustration and disappointment. It is possible that we charged for an item we didn't have in stock, given the high volume of orders this time of year. However, it is our policy to refund an item in full, and we frequently provide a free gift as a show of good will.
We invite this person and anyone else who feels like our performance has come up short in any way, to call us on our Toll-free number: 877-489-SEED (7333). Customers who have done this have always found we fix their issues to a degree far beyond their expectations.
Our products are unconditionally guaranteed, and we are absolutely dedicated to each one of you having a positive experience with our company. If you give us a call and give us a chance, we promise to turn what may seem like a negative situation into a positive situation. We are not immune from making mistakes, but from our years of seed-selling experience, we have become exceptionally good at fixing problems, once given the opportunity.
Please, let us surprise you with our generosity and good nature. Give us a call.
On Apr 27, 2011 3:45 AM, Swallowtail Garden Seeds added:
Investigation into this order proved somewhat difficult, as the customer used a different last name than "Martin" when placing this order.
However, we were able to fully document the following:
1) Her credit card was initially declined.
2) Attempts to reach her by phone were not successful, as the phone number she provided on her order was not in service.
3) By the time we did receive a valid credit card number (approximately 3-4 weeks later), one of the 33 items she ordered had gone out of stock.
4) She was informed by email prior to shipping that one of the items she ordered was no longer available. She was issued a full refund for that item and we included a free gift that we believed she would appreciate.
We can make errors occasionally and when we do , we are quick to take responsibility and fix them.
In this instance however, it appears we acted entirely properly and professionally, and any disappointment this customer may be experiencing seems to be due to a declined credit card and an out of service telephone.
We don't expect an apology from this customer, we do believe we deserve one.
Don McCulley (Owner)
Swallowtail Garden Seeds
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