The cages are good, best I have used. The service is horrendous. As others have stated in the positives and nuetrals, the cost is high. Further the websight says something along the line of if you want the best, you have to pay more. That being said, it took a long time for the cages to arrive. The first stated date for delivery was June 1. When I called and it took more than on week to get through they had no clue when the cages would arrive. Excuse was weather related, when later turned out they didn't have supplies to make the cages. Three weeks past the 6/1 date they showed. Very difficult to put them around the plants at this point. Repeated calling was frustrating as I thought I deserved a better delivery date considering the high price.
"You're not paying alot", is what I was told. Nonsense.
First, I have to say that these cages, as others have stated, are the best I’ve used. Not perfect, by any means, but better. I have used several other cages that don’t work very well, but were significantly less costly. There is a tradeoff. These cages, while they are heftier than others, can and likely will still break. I’ve purchased 3 orders of 6 cages over the past few years and I have a small pile of broken cage parts that I’ve collected. Most of the broken cages have failed at the joint weld where the cage folds for storage. A few, however, have simply snapped under the weight of the plant. I’ve recently reached out to Texas Tomato Cage via email in an attempt to leverage the “guarantee” that they claim on their site, to replace 5 broken cage parts (4 bases and 1 top). My experience with customer service was less than positive. The cage may be replaced for free, but this doesn’t mean that the company will guarantee them at no cost to you. When I finally I received an email response from the company, well over a week after my original email (2 weeks for the second reply), they indicated that they will replace the cage parts but it will cost me $50 for shipping. THIS IS MORE THAT THE ORIGINAL COST OF SHIPPING 6 FULL CAGES!!! I replied, questioning the absobanent cost of shipping. I should not have to pay more than the original cost of shipping to replace a defective product. Their response?? “Sir, You are not understanding the concept of free replacement. You are welcome to come to our shop and pick it up as it is free but if you would like it shipped to you, you will have to cover the shipping cost.” I guess I’m not intelligent enough to “understand the concept”.
As others reviewers have indicated, this product, because of its 2-piece design and somewhat flimsy legs, does need to be secured into the ground using a separate support. I used an 8 foot wooden stake, attached to the cage at several locations. If you do not do the same, there is a very good chance that they cage will disassemble during use, or worse, break under weight.
Again. This is the best cage I have used to date, and I was willing to pay a premium, 3 times, for that luxury. However, I don’t want others to be misled to think that product defects like broken welds will be replace under their “guarantee” at no cost. You will be charged another premium for shipping. The replacement cost may be greater than the cost of the original product, as it was in my case.
Needless to say, I still have a pile of broken parts in my garage because I never received a response to my last email – it’s been several weeks. I’ve called, too, and have not been able to get a person directly... Shop wisely.
gardenwheels Athens , NY (Zone 6a) (4 reviews) June 29, 2012
I don't know if it's new policy, but shipping is now part of the price, and I had very good luck with the (nationally known) shipper. And while the price is hefty, so is the quality of the product. They're amazingly strong. I find the two-part design gives them real flexibility, too -- I use one piece to cage shorter plants (like eggplants and dahlias), and stick the two together for tomatoes. I've had one set for close to a decade and they're still in service. Just ordered another six. Such nice people, too.
The best cage on the market. They only offer the option of one shipper. The shipper that I've experienced the most trouble with. The first six cages arrived in good shape last year. The next 12 and the boxes they were in looked like they had been ran though a durability test. As sturdy as they are they were distorted. Appeared to have been dropped on their ends among other things. It is hard to fit the top on the bottom because of this. I would like to order 18 more. But they won't use any other shipper and I don't feel at the price I'm paying I should have to straighten out cages upon arrival. As soon as they decide to offer other shipping options then I will upgrade my review to positive.
After some research I think these may be the best tomato cages currently available, but they are way overpriced, especially after you throw in the $32 they charge to ship a box of six cages.
My main complaints are:
They are two piece, and I was told they designed it this way so they wouldn't have to pay oversize shipping charges to ship them, but I think this weakens them.
Second, they tend to want to fold up on you, the only thing that prevents this is the legs being stuck in the dirt. They should have some positive locking mechanism to prevent this. This year I will pound a piece of rebar into the ground along side one edge of the cage to try to prevent this.
Third, the tubular connectors are not galvanized on the inside and will rust.
Fourth, the lowest circular hoop did show some rust where it made constant contact with the ground.
But that said the company ships promptly, and unless I find something better I will probably order another box.
Ordered 6 large cages last year 6' by 24". I used them along side four 54" heavy duty conical cages I bought at the box store. By the time the plants filled both types out, the 54" cages were bending over -- while the Texas Tomato Cages didn't even flinch. To top it off, I had the row of 6 Texas Tomato Cages planted from east to west, and we got documented 70 mph winds from the north during a bad storm. My tomatoes didn't topple! The other cages bent over from ground level. There were trees down everywhere -- but this single row of tomatoes in the TT cages were standing up straight! I give them an A-1 rating. These cages looked great with no rust by the end of the season. I will be buying more, and tossing out the old, bent cages "heavy duty" I bought for $10 each at the big box store.
VAgardener2 Richmond , VA (Zone 7b) (10 reviews) April 13, 2010
I ordered a six-pack of the large tomato cages (6 ft by 2 ft). They arrived very promptly. They look very nice and sturdy. Ordered another six-pack today to have enough for my tomatoes.
I ordered some cages and extensions from this company a few years ago. These cages are very sturdy and fold well for storage. However mine have been out in the weather for three years now and there is not a sign of rust anywhere. Can you say built to last?
txgal2 Lake Jackson, TX (6 reviews) March 20, 2010
I've used these for several years and they are as advertised very study and use them over and over. About to order six more. Very prompt delivery.
These are without a doubt the best purchase I have made in a long time. The service was fast and courteous and the product is the best tomato cage you will ever own. They have with stood vines that normally cruch the standard cages sold else where. I am so happy with them that I am adding 6 more cages for next years garden. The cost is well justified for what you get.
Moby Lincoln, NE (Zone 5b) (3 reviews) July 29, 2009
With my tomatoes already outgrowing their standard "heavy duty" cages, I did a lot of research believing that there had to be something better out there but everything looked no better than what I already had. Thankfully I found the Texas Tomato cages ~ now these are what I call heavy duty!
Shipping was very prompt. I ordered the 24" x 6 ft. cages and the fact that they come in 2 parts made it super easy to slip right over the plants and existing cages. More expensive than other supports but you get what you pay for. After seeing the quality of the product I think it's a bargain.
You have to call their toll-free number to order and the gal that took my order was very quick and pleasant. I'll order again and recommend these to everyone.
Barbsbackyard Santa Barbara, CA (Zone 10a) (6 reviews) April 21, 2009
I've used these tomato cages for 3 years now. I love them.
They fold flat when not in use thus saving storage room in the
off season. They are quality built but are a bit on the expensive side at our local nursery. I finally ended up purchasing directly from the Texas Tomato Cage company.
They have always given me excellent service, shipped on time and delivered right to my door.
nksps Redwood City, CA (1 review) February 2, 2009
Love the tomato cages! They are sturdy and do not rust. I bought them locally at a garden store and have been using them for a couple of years now. They are easy to set up and easy to fold up and put away.
catapult Walnut Creek, CA (1 review) January 21, 2009
Great product but overpriced. Would look for a local version. They are selling a product that you can buy retail at boutique nurseries for the same price. $25+ for shipping is too expensive for $100 worth of bent wire.
ROLANDTODDS Baytown, TX (Zone 9b) (1 review) May 1, 2005
I ordered 3 6 packs of the texas tomato cage and they are 8 foot 1/4" construction and the fold up cool!
they work good for me and if you dont see them you really cant apprecite them.
These cages are the best I've seen. They are heavy duty and fold up flat when your not using them. They will mail your cages right to your door. Some nurseries carry these cages but you can order off their website http://www.tomatocage.com! Maybe you will get lucky and get them at a show like the Neil Sperry Garden Show! Any way you choose, they are better than all the rest!On March 17th, 2005, rubyredress added the following:
It is the policy of the Watchdog that companies may not pose as its own customer in order to leave feedback. The rating, written by a representative of this company, originally positive, was changed from positive to neutral so that it would not affect the overall rating given by customers.