When I checked this forum, I wasn't surprised to see similar complaints. It confirms my impression - I think the refusal to send a standard order confirmation or account password (to check order status) is deliberate. They were very quick to respond to my order with a long distance phone call and an email asking to charge additional shipping for a "free" rose. But after my repeated emails and 2 phone calls, I still never received an email response - no confirmation of my order or order cancellation. I think I need to scrutinize my credit card bill in case the purchase wasn't cancelled. I just can't believe such awful business practices for online sales. The web site wouldn't even send an account confirmation email. Janet suggested this was a recent and minor issue but I just don't believe it, considering all the complaints about lack of communication.
Posted on January 14, 2015, updated July 22, 2015
Posted on January 8, 2015, updated January 14, 2015
Posted on December 21, 2014, updated January 8, 2015
Posted on December 21, 2014, updated December 21, 2014
Posted on December 16, 2014, updated December 21, 2014
Posted on March 30, 2012, updated December 16, 2014
Posted on February 6, 2012, updated March 30, 2012
According to top 5 list, I ordered 6 bands from Rogue Valley. One still waiting due to not meeting their standard. I tend to choose neutral, two thing I\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\'m not happy about rose packing and size of rose. I think packaging need to improved by different way, too much tape and I almost cut my roses. Two of the roses are like a stick and short. But this is not necessary to be negative feedback. I realized that they try to keep my roses secured and safe, rose roots in band pot not very strong and easy to fall apart. Also I learned about nature of own root roses, it\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\'s seems stick but lots of leaves came from stem\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\'s joint when weather is warmer and of couse I grow with EB stone rose mix. I\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\'m Happy. Be patiant! Don\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\'t be MAD MAN like me :)On March 30th, 2012, bluebuster77 changed the rating from positive to neutral and added the following:
I think I\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\'m not overjudging on size of the roses. Roses are exactly like barely alive short stem. I have to put more effort to raise them and make sure my roses were not die. I expected well rooted plants with few leaves but Rogue valley roses are not like that. Packaging was terrible, I lost few sprouts from their short stem rose :( I rather like to thanks EB stone to saving those roses.On December 16th, 2014, bluebuster77 changed the rating from neutral to negative and added the following:
Bad communication. Once you placed order you have no chance to change or correct even is you sent email before shipping. Their contact us is totally useless.On December 21st, 2014, bluebuster77 changed the rating from negative to positive and added the following:
On December 21st, 2014, bluebuster77 added the following:
I received phone message from Janet the owner of Rogue Valley, after my complaint. I work at night, so I return message on 2AM Sunday morning and shockingly she picked up my call. It\\\\\\\'s more serious than something I am not happy with. I was shame that she took care of great customer service more than I expected. Then she said she will take care of something regarding of plants I am not happy with. I apologize.On January 8th, 2015, bluebuster77 changed the rating from positive to negative and added the following:
I thought I was wrong about this nursery is lack of communication over email. And I realized that overall communication was very bad. Very careful that if you placed order, no chance to make changes even you have enough time. First time was no email response, only few weeks later I order again and want to make some chages. I called and left voice message. No response until package is received and sent me rose that I don\\\'t want. I\\\'m very upset even through plants are in great shape. What can I do? Their silent communication killing me. How to dealing with business with Zero communication.On January 14th, 2015, bluebuster77 changed the rating from negative to positive and added the following:
On July 22nd, 2015, bluebuster77 changed the rating from positive to negative and added the following:
I prefers for myself and recommended to all rose community about RVR. One of rose from my winter order recently bloom and NOT true to the name. I informed them twice but no response. Communication is bad part of RVR, see my previous comments. No excuse for other reason this time because they did not response more than one time. I move forward to take action ASAP.
clanross Lanexa, VA (Zone 7b) (4 reviews) June 6, 2015
I have ordered twice from Rogue Valley. I love their selection and I got 12 roses from them last year -- all of which are doing well. I am very pleased with that order. However, I ordered a custom root, waited a long time and then got an email that it was available. I paid it ($42) and waited over a week and then sent an email to inquire. A woman (not Janet) called back and told me it was not available and asked if I wanted a substitute. I opted for a refund. A week or so later I got an email advertisement, and there is the rose I had ordered under the heading of "restocked favorites." ??? I called, ordered it (at the regular price) and waited. Then I got another email saying it was not available. I called again and ended up talking to "Janet" who was exceptionally nice and said that though they did not have a rooted cutting available, she might be able to send me a sucker from the mother plant. I was happy to accept. A few days later, another email saying it was not available. ??? Here we go again... I wrote back and reminded "Brooke" that I had talked to Janet about the sucker plant. She got back to me and said that it had been worked out and all was well. Yesterday I got a huge, leafy Felicite Parmentier sucker. It really looks great. So..... while I have had a great experience growing their roses, the "waiting list" system is awkward at best. Don't give up, and best results if you are able to talk to "Janet." :)
I have ordered twice from RVR: two bands in July 2014 and 4 bands + a free rose + a mystery rose in April 2015.
My 2014 bands had no issues in delivery and survived the winter (I am in zone 8b, so it was mild). With my 2015 order, one of the bands became unavailable prior to shipment. I was contacted and offered a choice of a new rose or to get on the waiting list for the original rose with no charge, which seemed reasonable. I chose a new rose and my order was delivered by the original date specified on internet order. I checked and they have since updated the rose which was not available to "out of stock" (in case anyone was concerned the website wasn't getting updated).
The variety of RVR's offerings and the helpful description/information on each rose has definitely gotten me hooked, and I hope I can visit their nursery one day!
I had been on the waiting list for a climbing rose for over a year. When it became available, I called to place the order and received horrible treatment from Janet, probably the owner. She attempted to raise the price of the rose from what was quoted in writing in the email I received stating it was now available. When I objected to the price raise, she screamed at me and refused to place the order. Later that day I ordered the rose from the nice woman I had previously spoken to, Kathy, who did not impose the price raise, by the way.
The rose looks awfully small, considering that I paid $35 for it, including a $6 charge for the privilege of being placed on the wait list (I placed myself on it online). The leaves do look healthy, so I hope it thrives.
maryann5675 Charlottesville, VA (1 review) March 28, 2015
Over the years, I have purchased a number of roses from RVR, always the small band size. I am impressed with how the skinny sticks I receive, once planted as directed, turn into lush roses. I love having them as a resource to find roses that aren't the typical, common ones found at the local garden centers (which have turned into Knockout Depots, just about). There once was a local man with a small nursery who specialized in hard to find, vintage, roses, but after he retired, RVR - on the other side of the country - became my go-to source.
Alexander_R Santa Clarita, CA (Zone 9b) (6 reviews) March 4, 2015
I placed an order last fall with only one change to my order that I was able to fix with a quick phone call.
The two bands I ordered were Paul Barden's "Marianne", and "Marechal Niel".
Marianne is branching out now and has grown so far as I would expect.
I was very reluctant to try Marechal Niel on its own roots given its reputation, but it has far exceeded my hopes. The plant I had received seemed modest. I planted it in a very well draining mix in a 5 gallon pot. It grew the whole winter here and has already sent out two thick healthy basal canes that are as of today 21" and 31" long, and it's not even spring yet. I don't think I've ever seen a rose this vigorous. Not sure if I just got lucky, but it has been very easy for me in my Sunset zone 18.
jiminfl Sebastian, FL (1 review) February 25, 2015
Was a little reluctant to order based on some comments, but I went ahead and purchased 4 roses in the small band size. They arrived promptly and correctly as ordered and in very good shape. They looked like they were ready to burst into growth, and that's exactly what they did. Very pleased.
Posted on June 26, 2013, updated October 3, 2014
I ordered, last year, three bands which was quite pricey for the size I got. All these fees add up to a lot. But I had a strong lust for Paul Barden hybrids.
The Siren\'s Keep I received croaked after a few months because it was just too puny and couldn\'t keep up with the harsh heat here in So Cal. I feel if the plant was more grown-out with a better root system before it was sent then I\'m sure I would still have a Siren\'s Keep today.
The other two I got are doing good, but I won\'t be ordering from Rogue Valley again because I don\'t feel the value is worth the price. I got mediocre bands! It\'s a shame because they are the only mail-order source for Paul Barden roses.On October 4th, 2014, musaboru changed the rating from neutral to positive and added the following:
I made a second order and was quite pleased with my band rose. It was well rooted and I'll be ordering them once certain varieties are available again. Everything went smooth.
bjtgarden Valencia, CA (Zone 8b) (1 review) August 12, 2014
I ordered a very hard to find rose from the Rogue Valley Roses website and was very pleased with the healthy plant I received. I'm now a repeat customer. They had a bit of trouble filling my second order, because as they explained, it was in stock when I ordered it, but when they went to pull the plant there was an issue that they were previously unaware of. I understand that roses are a living product which makes them by nature, unpredictable. I appreciate that Rogue Valley Roses wouldn't mail me a rose that didn't meet their standards. What I didn't expect was a personal call from the manager, offering me the rose from their own garden collection, so that I wouldn't have to wait until they could propagate more. I was really touched by the generosity and professionalism of this nursery. I hope they are around a long time, because some of the roses they carry can't be found anywhere else.
Posted on July 19, 2014, updated August 4, 2014
Posted on July 6, 2014, updated July 19, 2014
Posted on June 25, 2013, updated July 6, 2014
Posted on June 24, 2013, updated June 25, 2013
I have been ordering from RVR for two years and probably have about fifteen roses from them. Some of the bands I\'ve received have been small, but many of them have been large and they\'ve all done well in my garden. I\'ve been especially impressed with some of the roses I received from them this spring. Belle de Crecy, Alchymist and Marianne are all once-bloomers, and I was overjoyed that they arrived with buds.
Unfortunately, last year I ordered Duchesse de Montebello (a pale pink Gallica rose) from them and it did not have buds. I received it as a small band with very healthy roots and it took off like crazy in my garden. Within a month it had outpaced a lot of my gallon roses.
I had wanted DdM for a long time, and was overjoyed that it was doing so well. However, this spring when it bloomed for the first time I was dismayed to discover that it was a deep pink/red Gallica with a prominent green vegetal center--it was not DdM. I\'m not sure what it is, but it looks like either Duc de Guiche or Belle Herminie. I emailed RVR and used their contact form to report the error. I received one response on 6/12 stating that they were very busy and would be back to me on the following Friday (6/14). I never got another message--that was the last I heard from them. I tried contacting them with more photos a week after that response (6/19) and when I still didn\'t get a response I sent them another mail on the 23rd. I still haven\'t received a response regarding this order. I\'m getting very concerned because Duchesse de Montebello is a rare rose and I have no other way to purchase it. Also, it\'s tough when you spend a year patiently tending to a rose that only blooms once only to discover it wasn\'t what you ordered. I probably wouldn\'t be so concerned if it were a repeat bloomer.
I\'m not very happy to have to resort to posting to a public forum about this issue, but I\'m not getting any response from them all. I could call them, but it\'s a toll number and considering that I would need photo evidence to prove my case, and you can\'t send that over the phone, there doesn\'t seem to be much point.
I don\'t know if they aren\'t contacting me because they\'re busy, or because they\'re losing my messages. I\'ve been happy with RVR for two years, but if this issue isn\'t resolved in the next couple of weeks I\'m going to lose faith with them. I don\'t think I can order from a rose nursery I can\'t trust.On June 25th, 2013, Leenechan changed the rating from neutral to positive and added the following:
Shortly after posting my review I received a very kind response from RVR,. There was a mix-up, but the issue has now been resolved--I\'ll be receiving my replacement Duchesse de Montebello free of charge. Other than my difficulty in contacting them, I have been very happy with my experience with this company. I do plan on continuing doing business with them in the future.On July 6th, 2014, Leenechan changed the rating from positive to negative and added the following:
Unfortunately, a year later, the replacement Duchesse de Montebello has bloomed and is not Duchesse de Montebello. I sent two e-mails and photographic proof to Rogue Valley Roses, and to this date have gotten no response. In addition to this, I ordered a band of Botzaris on 6/12 and requested shipping a week later. I was charged for this rose, but it was never shipped and Rogue Valley Roses did not respond to my e-mailed request for an update on this order. I still don\'t have Duchesse de Montebello and am now out $33+ for a rose they never sent me...if I don\'t get a response soon(and I doubt I will)the only thing left for me to do is dispute the charge for Botzaris with my credit card company. I\'m really disappointed...RVR has a lot of rare roses and I\'ve spent hundreds of dollars on their site, but they have treated me with such little regard that I will never be able to do business with them again.On July 19th, 2014, Leenechan added the following:
I gave Rogue Valley Roses one last chance to remedy this situation, but they failed to do so. My credit card company ruled in my favor and gave me my money back. Rogue Valley Roses continues to send me mails with updates about new roses so they\'re obviously still functioning as a company. I am very, very disappointed that a company that I have given hundreds of dollars to would treat a customer like this. If the other reviews on this site are any indication, I\'m not the only person RVR has done this to recently. I\'ve had problems with other rose companies in the past(a given, since they\'re dealing with living merchandise) but no other company has gone so far as to take my money, not give me the item I purchased, and completely disregard any attempts to contact them about the missing order. If I had used PayPal instead of a credit card, this situation would have turned out even worse, as PayPal has a time limit for refunds.On August 4th, 2014, Leenechan changed the rating from negative to positive and added the following:
Rogue Valley Roses finally contacted me about my order and shipped out Botzaris. It seems that they've been short-staffed lately and have been having a hard time keeping up with their orders. They gave me an e-mail address to contact them if I have any more problems. I'm changing my review from negative to positive because they did resolve the issue and I'd like to give them the benefit of the doubt.
In spite of these recent issues, I've been very happy with the overall quality of the roses I've received from Rogue Valley Roses this year.
Posted on July 17, 2014, updated July 23, 2014
Posted on July 17, 2014, updated July 17, 2014
DO NOT BUY FROM THIS WEBSITE. I purchased a rose, was told it was going to be shipped, it never arrived. I called four times asking for a refund of my purchase price to no avail. I finally had to call the credit card company and file a disputed claim to get my money back. In my opinion this company is running a scam.On July 17th, 2014, NoahH added the following:
My rating remains the same but I spoke out of anger and haste to say that they are running a scam. I will be more careful in the future as to not speak out of anger when posting a review. My apologies.On July 23rd, 2014, NoahH added the following:
I recently received credit from this company. However, I will never buy from them again due to their poor and insulting comments to my queries.
Ordered six (?) bands of old garden roses in Sept. 2013, only three were available at time of shipping. The three roses and the free rose arrived very well packaged, leafed out and healthy looking; Mme.Hardy even had buds. There were some insects present, all dead. After hosing off the insects, I replanted each in a one gallon nursery pots. After one month, I planted them in the garden. Mme. Hardy, Yolande D'Aragon and Paul Ricault are doing coming along slowly. Marchesa Boccella, however, has become a small bush with seven buds-should bloom tomorrow. Other than the bugs, I have no complaints with RVR. But, then, this was my first order. Have a long list of roses I want to buy but, given the number of complaints posted, will proceed with caution.
Posted on June 14, 2014, updated June 14, 2014
Unfortunately, I can't recommend ordering from this company mostly due to the service provided (or lack thereof). I chose four hybrid musk roses to plant in my garden and, after shopping around, felt that Rogue had the best selection. I specifically chose this company because it was the only one that I found had the Belinda hybrid musk I was looking for, which was really the only reason. I placed my order and my two free roses from the promo they were offering (a Robin Hood and then whatever mystery rose they happened to send). When my package arrived, I had two of the same kind of roses labelled ... and no Belinda. I emailed them, left a voicemail and submitted a comment on their website form asking if it was possible that perhaps the two Felicias I received were just mislabeled. No response. I emailed again. No response. A simple "Our mistake" would have sufficed instead of being totally ignored over their error. I won't use them again.On June 14th, 2014, GAGardener3 added the following:
I should also add that the "mystery rose" promo they're offering appears to be a way to get rid of cast-offs. Although the four I paid for and the mystery rose I chose from the list are thriving, the mystery rose I was sent looked dried and sickly when it arrived and died quickly in the same bed.
It's a shame that I have to leave such a negative review for this company because I have ordered many, many roses from them in the past and they've always arrived on time without any issues.
HOWEVER, it's been WEEKS since I was told I would receive a refund for a rose that I paid for and then became unavailable. Details below:
--I was initially emailed by Janet stating that the rose was not available and she would refund my money.
--Days went by and nothing. Contacted them via email to ask what the status was on my refund and never got a reply.
--Next, I called and reached a very clueless/flustered sounding woman on the phone who said to me in a very exasperated tone as though she couldn't be bothered, and I quote, "Well, I'm sure you'll get your refund eventually!!" She then took my number and said she would get back to me that day. Never heard from her again.
--So the following week my husband called and spoke with the same woman who told him she would send it that day. Of course she did not.
We tried to open a case against them in Paypal but since I ordered/paid in December of last year it was too late to do so. >>> Since so many of us reserve roses months in advance I recommend using a credit card and not your Paypal account to protect your purchases!! Lesson learned there.
My husband wrote them AGAIN yesterday with some choice words I'm sure, but fat lot of good it will do. This company has shown their true colors and they're not good.
I know it's only $20 or so, but it's the principal, you know? How hard is it to just refund a customer's money? Makes you wonder how they're managing to stay in business.
nevadagdn Sparks, NV (Zone 7a) (117 reviews) May 24, 2014
Posted on April 13, 2013, updated May 24, 2014
I got four old roses and one free rose. I could have gotten a mystery rose as well, but I don't have room for that many roses. I ordered all bands, and got all bands. All of the roses have good root systems, but are not rootbound. They all have appropriate top growth. They all look healthy. The packaging was excellent.On May 24th, 2014, nevadagdn added the following:
I felt I should add that these roses survived late Fall planting and are up and growing well this year. It's still barely Spring here--there was snow (not much) less than two weeks ago.
DO NOT ORDER FROM THEM!!! I have purchased roses in the past and had mixed up orders. The worst situation happened this Spring. I ordered 5 climbers. I got a message from the US post office stating that they were holding my roses. I got to the post office the next day. The post office could not believe that I had to sign for live plants-the lady was also a Rosarian. I opened the box to find 5 roses (climbers) dried, tangled and half dead. I emailed them-no response after 3 weeks. I called and left voicemail-no response. Finally I got through on the phone-what a joke! The employees told me that they were fed up with the owner Janet and her poor business practices and that I was not the only person who was complaining. I sent them pictures of the 5 half dead, tangled, dried out damaged climbers I received. I requested that the owner (Janet) email on how she was going to handle the situation. She called me on the phone! Derrr! She began to tell me about her personal problems and how the post office screwed up. She stated that she would give me a free rose for the problem- that never happened. Meanwhile a rose I wanted from my waitlist was now available. I ordered and paid for the rose and it never arrived after 1 month. I called inquiring about my rose that I paid for and she said she could not find the order-yet my account was charged. I told her to give me back my money. It devolved into a shouting match. Once again she started on her personal problem litany. I told her I don't care about her problems. She said she would refund me my money. I contacted my bank and told them I ordered a rose and never received it and contacted the seller. 2 weeks later she refunded my money. I told her that I would post what happened-and now have done so. I WILL NEVER ORDER FROM THEM AGAIN. One too many problems. BE WARNED. (sorry to shout but I don't want someone to experience what I had to go through) btw I have ordered over $600 worth of roses from her-NO MORE OF MY BUSINESS JANET!
My husband purchased 8 roses last year in July to start my rose garden. Six were old roses, 1 Blessed Child and 1 Mystery rose. They arrived in perfect condition. I was worried about the late season. Blessed Child had a lovely cupped bloom on it that looked like the color of the inside of a conch shell and smelled so sweet and lovely. It took my breath when I opened the box. We potted them up as instructed but then had to plant them out due to our shed being requisitioned by an orphaned calf. My roses grew like gang busters! Blessed Child bloomed through mid November! Then we had the worst winter ever. We had -28 temps and horrid wind. A horse bit off my Celeste Rose, actually half of the growth. Despite the heavy mulch and piling leaves, Blessed Child became absolutely black. My mystery rose which bloomed a reddish orange died completely. I followed the instructions on RVR website about not giving up and cutting back the dead growth. The rest of my roses remained green all winter. No kidding. ALL my roses have buds with the exception of my mystery rose. It is however making a comeback. Even my Celeste that was bitten in half has a couple of buds. Ispahan has over a hundred buds. For a complete novice and my very first year, I am thrilled and give all the credit to the quality and great planting and tending information on the website. I am also happy to say I have an order pending. I have spoken with both Janet the owner and James in shipping about a slight hiccup. They are wonderful, patient, lovely people. I could not be happier or more pleased with the products or the service.
shibaakiba Mechanicsville, VA (1 review) May 7, 2014
I ordered four unique roses from this company. When my plants arrived they were infested big bugs , and some were really dry. I contacted the company and talked to the owner she would not accept that these items were in bad condition when they arrived. She said that it must have been my fault for not taking care of them. She basically accused me of lying about the condition of these plants, as she said nothing Will ship from her company in bad conditions. She argued on the phone with me and she would not hear anything I had to say. I paid over hundred dollars four these four roses and I got nothing in return. I would never do business with this company again please be careful when you buy items from this company if your plants arrive with bad condition it is no replacements or even a small apology
floradora Astoria, NY (Zone 7b) (7 reviews) May 2, 2014
I am new to growing roses, but what I lack in experience I make up with enthusiasm. Last year I ordered a Siren's Keep band. Although it arrived small it took off once planted in the ground. It survived the rough winter here in NYC and is 2.5' tall now. I'm happy. This year's order was for 1 Tamora and 1 Souvenir du Dr. Jamain-both bands. I was expecting runty little plants. Instead I was surprised that Tamora was almost 2' tall and Souvenir was over 12" with a flower bud-should bloom in a few days. The plants were packed very carefully and once again I'm happy. Will do business with them again.
The two plants I received last spring looked healthy and grew well. One which was supposed to be the single pink rose Dainty Bess bloomed yellow and double. I contacted the company in June, sent a photo of the bloom, and was assured that they would send me the correct rose. I never heard from them again. When I emailed again in October to ask whether they would be sending me a Dainty Bess for spring 2014, they did not respond.
Patty57 Wake Forest, NC (Zone 7b) (27 reviews) January 24, 2014
Rec'd my shipment of roses from Janet and was pleased with the health of the plants and the packing. Communication was also very satisfactory as I had made multiple calls to her and she was kind and patient during our phone conversations. Look forward to introducing these new roses in my garden.
Posted on June 3, 2013, updated June 6, 2013
I ordered some from Rogue Valley. When they arrived, I was dismayed to see that they had sent us barely alive short stems. They weren't healthy from the start, but as we are in California and the weather has been mild I planted them and did everything they advised and hoped they would "rally". They never did anything except get worse and worse and "deader and deader". I finally had to admit defeat after trying for several months. I filled out the form they supply, asking them to honor their guarantee and replace them. It took nearly a month to get a response from them. When we finally did hear from them, they said "We can replace dead roses if you agree to pay the shipping and handling on these roses. Just let us know what you would like to do and I can put together an order for you". We agreed to pay the shipping, and paid it that day. Five days later we got an email saying, "Hello Jerry, I am writing to let you know that we will not have Brass Band available at this time. I hope to have more ready in the fall at which time we can send them out to you. I am sorry for the inconvenience and appreciate your patience." I went out on the website, and it says that they still have one left. I emailed them and asked if they would send me the one that they apparently have left (despite what the email they sent me said), and give me a refund on the second one. Based on how long it took to get a response, I anticipate that I will hear from hear in another 3 weeks, and that they will tell me they no longer have any, oops, sorry...
I am saddened by this. They seem to have good feedback and a good reputation. I ordered one of these for my mother for Mother's Day. Looks like she won't be getting one this year, at leastOn June 6th, 2013, danyayers changed the rating from negative to positive and added the following:
I was WRONG when I gave this company negative feedback and would like to apologize and set the record straight. Janet, the owner of this company, called me personally and we spent a lot of time discussing what happened. Things happen, mistakes are made, but to me the mark of a great company is when they are willing to talk to you, find out what happened, do what they can to fix error, and "make things right". You do not find that kind of integrity in very many companies any more. She did everything she could to right the mistakes, somehow managed to find a Brass Band rose (EVERYONE is out of them right now) and is sending it. She really cared. Amazing, in this day and age of bad customer service and impersonal companies. RVR definitely will have me as a repeat customer.
I was surprised to find that I hadn't left feedback on my experience with RVR. I purchased a band Rosa Maxima 3 years ago. As expected, I received a small plant, but it was well-rooted and I appreciated the very careful packaging. I planted it directly into the ground and it has done very well, producing 2 roses last year. This was my first experience with purchasing bands and while I'd be more inclined to pot up a more tender variety in future, I was very, very happy with the health of the plant I received and would be happy to order from Rogue again.
Posted on July 13, 2012, updated October 4, 2012
Posted on July 11, 2012, updated July 13, 2012
Posted on July 10, 2012, updated July 11, 2012
Posted on April 28, 2012, updated July 10, 2012
Posted on April 24, 2012, updated April 28, 2012
Placed an order on 4/8 and received 2 e-mails the same day with a shipping day of 4/23. Late afternoon on 4/23, I checked my account hoping for a tracking number as I had not received a shipment notice from Rogue. I noticed then that my status showed "completed" as of 4/10. I immediately emailed Rogue for clarification - why was the order "completed" as of 4/10 (13 days prior to the intended shipping date that they sent me), had the order been shipped, and, if so, when did it ship? I have not received a response but as it has only been 1+ full days so far, I am hoping that they'll get around to responding soon.... On April 28th, 2012, Old_Gardener added the following:
I contacted RVR on Tuesday via their website and received no reply so I phoned Rogue Valley on Wednesday (toll call). I spoke with the shipping department and was informed that the roses had shipped that morning (the 25th). I did not receive any type of shipping notice/tracking number but did receive my order on Friday (27th). The roses are 8-12" tall, well-packed, and have perked up. A couple of hours after receiving them, I received a response to Tuesdays' contact letting me know that my roses had been sent and to please contact them if I did not receive them by Monday the 30th (again, no tracking number but as I already had received them, this was no longer an issue). Also, RVR explained that the order is marked "completed" when it is printed out and filed for shipping. All in all, I have mixed feelings - the roses are fine but communication is poor although the gentleman in shipping was helpful and courteous. On July 10th, 2012, Old_Gardener added the following:
My "Double Delight" bloomed yesterday - as a small, red (2.5-3"), lightly fragrant rose. I contacted RVR immediately and sent pictures and, for now, they are "investigating". It is a shame that this was my first (trial) order with RVR as I am now hesitant to purchase any additional roses from them even though all 3 rose bushes are growing well. Hopefully, there will be a quick resolution to this mis-labeled rose.On July 11th, 2012, Old_Gardener added the following:
I received a ship notice today (Wednesday) for a new Double Delight to be delivered on Friday.On July 13th, 2012, Old_Gardener changed the rating from neutral to positive and added the following:
I have to upgrade to a positive rating even though this has been a rough order. I received the "Double Delight" replacement today and RVR absolutely exceeded my expectations. Not only did they send me 2 plants, but the roots on both roses absolutely fill their bands - very extensive and very healthy. Thank you, Rogue Valley, for making this a positive experience after all - I truly appreciate it! On October 4th, 2012, Old_Gardener added the following:
I placed a new order last week for Mme Curie and a "mystery" rose. I received them today and am very pleased with both bands. Definitely a *positive* experience.
I have been ordering roses for years from this company. Most of my experiences have been good. Recently though I have been informed that my rose choices were in stock, but could not be sent because there was some question as to their identity. This has happened on 2 separate rose orders. It has shaken my confidence somewhat as to their methods. James has been courteous and intelligent both times I have called to try and get answers. I have spoken with a lady a few times who has sounded indifferent to my concerns. In any event I would like to know if other people are running into the same problem with misidentified roses they are waiting on. Overall my experience has been good and the people are helpful, but at some point people will expect more from a business
Scooty Peterborough, United States (8 reviews) May 20, 2012
Posted on May 17, 2012, updated May 20, 2012
I just received 5 different roses and 1 gift rose. Two roses was fine and of decent size, albeit still small for the price they charge. The third rose had one of the two main stems broken.The fourth rose was 7 inches tall, so below par for me. The gift rose was 6 inches tall.
I e-mailed the company but have not received an answer yet. Will update this comment next week with the final results.
At this moment I would not order from them again based on the very small size of half of the shipment.On May 20th, 2012, Scooty changed the rating from neutral to negative and added the following:
I just received an email from the owner Janet. She suggested trimming the broken cane to the first bud below. This will leave me with a rose with 1 cane of about 5-6 inches and one of 8 inches.
The reason two of the roses are so small was the cold spring they had in Oregon. Paying over $100,- for 4 bands inclusive shipping is not worth the price in this case.
Pegash Whitehall NY, United States (1 review) May 17, 2012
I am restoring the garden at Skene Manor in Whitehall. I have to use heirloom everything because of the historical designation of the property. I spoke with Janet, the owner for over an hour one evening and explained my situation and she made some recommendations from the list of roses I was interested in. So, I ordered 18 roses. Because of the budget I was allocated I had to purchase mostly bands but did get 2 of the roses in gallon size.
They arrived today and I excitedly opened both boxes (which took awhile to remove the roses because of the very careful packing):)
Two of the bushes were blooming as I unwrapped them with an exquisite rose fragrance, and every other rose had multiple buds almost ready to open. They were larger plants then I expected, because in the past I have ordered from other heirloom rose places and have paid close to $80 per rose for plants smaller than these! I am more than pleased with these roses. I planted half today and I will finish planting the rest tomorrow. The root systems were perfect and the packaging was done with such care I did not lose one single leaf! I don't understand why some people expect bands to be huge and roots coming out the bottom. This company is not Walmart's or Kmart where the roses have sat in a plastic sack, waxed and dried out for a year on different root stock. Geesh....I am a historical landscaper and this is the best company for heirloom roses I have come across, ever!
Their website makes my jobs that much easier as I can look by year the rose was introduced or found. This is their busy season so you might want to cut them a break regarding communication. Just call them again.
I also, got a call to clarify my address before they shipped Tuesday.
LRandolph Combee Settlement, FL (1 review) October 21, 2011
I can't say enough good things about my experiences with Rogue Valley Roses. I made three orders this past growing season, all gifts for my mother's garden in KY. The first was for 12 bands, second was for 12 bands and third was for 14 bands. With their specials this year, that meant I also got to choose 12 free roses and they threw in an additional 12 unlabelled/lost tag roses. Their band prices were already competetive with other heirloom rose vendors, but the freebies made them impossible to beat.
The bands all arrived in great shape. 30-40% of them were in bloom or bud upon arrival. Most were 8"-12", but some were closer to 18", and yes, a few were smaller - but very healthy. Since planting, all have bloomed and most have bloomed several times, all have grown considerably (and the Darlow's Enigma is at least 5X its original size). We didn't lose any, in spite of many days of 100+ degree heat.
The website was easy to navigate, the selection was incredible, and all communication was excellent. I even got a phone call about the mailing address (the USPS website wants to default my mom's farm adress to East instead of West) - they just wanted to make sure the roses made to me quickly.
Posted on July 25, 2011, updated July 25, 2011
Posted on May 27, 2010, updated July 25, 2011
My first time ordering from this company and was very pleased. Roses arrived sooner than I hoped but were carefully packed, seem to be VERY healthy and the one gallon plant was loaded with buds - which I appreciate a lot since it only blooms once a year! Very strong root systems on all three heirloom roses. Pricey, but for HTF old garden roses, check them out. On July 25th, 2011, phdler added the following:
2011: Still positive but not as great as last time I ordered from them. Most of the roses were in very good condition. However, I ordered two of the same variety and one plant was extraordinary but the other was less than a quarter of the size, almost leafless, and only in fair condition. We planted it and it has picked up but still not up to snuff with their other roses. Also found out this year that one of the own-root Grus un Aachens I ordered from them in the past was mislabeled as it bloomed this year and was a bright rose color. On July 25th, 2011, phdler added the following:
2011: Still positive but not as great as last time I ordered from them. Most of the roses were in very good condition. Some were outstanding.
However, I ordered two of the same variety and one plant was extraordinary but the other was puny, almost leafless, and only in fair condition. We planted it and it has picked up but still not up to snuff with their other roses. Also found out this year that one of the own-root Grus un Aachens I ordered from them in the past was mislabeled as it bloomed this year and was a bright rose color. A pretty rose, but a bit out of place in my color scheme for that part of the garden.
Logophile Charleston, IL (Zone 6a) (1 review) July 16, 2011
I ordered two rose bands from Rogue Valley Roses in late April of this year. The packaging was excellent: Although the outer carton was quite the worse for wear when it arrived, the inner packaging kept the plants well-protected (if a struggle to open!). Both plants were still well-hydrated and larger (one much larger) than I expected. They are doing well by midsummer.
Though the price was a little higher than I could otherwise have found, the healthy plants I received were well worth it, and the money I saved by not ordering gallons made these roses a particularly good value. I would not hesitate to order from Rogue Valley again.
bungalow1056 Winston-Salem, NC (Zone 7b) (7 reviews) July 4, 2011
I've ordered 10 or so bands from RVR in the last several months. All have been healthy. All have established themselves quickly after planting. Shipping is reasonable and the staff is friendly. Their inventory of OGR's is one of the better that I've found.
Posted on April 14, 2011, updated June 3, 2011
I'd like to say that I had a pleasant experience with RVR....I would say that their communication on order status updates could be better but I am happy with the company and would order from them again. I ordered a band of Cardinal de Richelieu which arrived in good condition and was a nice size plant....It did have a few broken branches and few leaves but I think with a little TLC it will really take off...I would suggest anyone buy from this good company!On June 3rd, 2011, grownsk added the following:
Just received another order in from RVR....The band was not much more than a rooted cutting...It was one stem maybe 6 inches tall that was extremely new growth although it did have a bud in place....I was in shock after seeing the difference between this band and the one I received previously. I will still order from this company again although I won't get my hopes up in expecting a nice size plant...So long as the plant lives this rating is still positive. BTW the first band I ordered is really starting to take off and has really leafed out well.
I recently placed an order with Rogue Valley Nursery. Not all the plants were shipped as should have been. I contacted them and explained about the missing plants. The person that I talked to was very polite. She told me that they would check into the problem. About a week later I was notified by e-mail that the problem had been identified and they were sending out the roses the next week. While mistakes are regretable, their courtious and responsive handling of this situation have earned them a loyal customer. Oh, the roses that I received were well developed, healthy and hardy. They are in the ground now and appear to be doing well.
plantingoaks Marysville, OH (Zone 5b) (8 reviews) March 15, 2011
I ordered four band size roses from rogue valley in the spring of 2010, I also received a free 'split stem' rose, as per a promotion they were running at the time.
I was very concerned when the package arrived, as I knew it had traveled cross country, and it arrived bent in the middle, on a warm day, and my husband had set it on end, unopened, in the garage (!?!) while I was at work, so things were not off to a good start.
However, the plants inside were still in excellent condition with no broken stems. Some of the soil was a bit dry, and made a mess as I tried to unwrap things, but the plants themselves were not wilted. Getting everything unpackaged was a bit of an ordeal, but given the condition of the box, and the fact that some of the plants had been literally hanging upside down, I think that is a good tradeoff. These people know how to pack their plants to survive whatever the shipping service dishes out.
On planting, the plants were quite small, with one or two spindly stems (to be expected from bands) but they all appeared to have well developed roots and survived with no additional coddling. By fall they were comparable in size to a gallon plant you might buy at a local nursery. The split stem 'freebie' plant grew as well as the others, and seemed to suffer no ill-effects from the visible split.
I am very impressed by their selection, and am pleased to have a source for small, shippable, reasonably priced specimens of some of the more obscure old garden roses. The quality of the plants received is everything that I would expect.
anelson77 Seattle, WA (4 reviews) February 9, 2011
My order arrived promptly. The roses were extremely carefully packed and in good condition.
Yesterday I received six bands from this nursery. Let me just say that the packing of these plants was ridiculously excessive. I nearly killed them trying to get the tape off of their pots. I spent a good half hour trying to free them from this overkill of taping them to the box, each other, and the plants themselves. Invest in some reasonable form of packing, especially when you charge an inordinately high cost for shipping. (Take a clue from Santa Rosa Gardens - they have simple, quality packing and don't charge for extra for it).
The bands were reasonably healthy - especially the New Dawns - and Blossomtime had a bloom on it. However, the others are a little wilted, but I will reserve judgment as it is late in the summer. We shall see . . .
mizar5 Merritt Island, FL (Zone 9b) (3 reviews) August 4, 2010
Very fast shipping and my roses (7 bands) were VERY well packed. Arrived in great shape. I could not be happier with my experience with this company so far.
I sent one email -- just an additional question I had -- and it was answered promptly.
They also sent a tracking email so I knew when to expect the roses.
I love that they ship all year long.
I will definitely buy from Rogue Valley Roses again.
I've become a new fan of old roses, but I didn't get to grow any of my own yet. My first chance came when I got to put together a garden for the end of my street with money from my city (Buffalo, NY). I planted four large beds of perennials, and incorporated 8 different gallica and 8 different alba roses I ordered from RVR as bands. One was sold out in that size, so I upgraded to the 1 gallon. I also received four unlabeled "mystery" bands and four labeled "split-stem" bands.
All came looking good, and were immediately potted on into 5 gallon nursery pots with a mix of 3 parts topsoil, 3 parts peat moss, 2 part composted cow manure, 1 part cedar mulch and 2 tablespoons each of organic rose food and bonemeal. All but one of the bands ordered (Great Maiden's Blush - Alba) and one of the split-stems (Souv. du Pres. Lincoln - Bourbon) quickly started showing new growth, and after two months of TLC they were planted out. The two which didn't show much new growth finally wilted and died. The others had all at least doubled in size by the time they were planted.
Before that, I was already hooked, and decided to order another 15 bands for myself, this time choosing reblooming antiques from among the bourbon, portland and hybrid perpetual classes. After the order was placed but before it arrived I called RVR to mention that one of the bands I ordered previously didn't make it (the split stem was a freebie, so I'm not concerned about replacing that) and if there was still time to include a replacement in with my new order. I found out I had just missed it, but that they'd just send another box with the replacement.
I haven't received it yet, but even still, I am amazed at the selection, quality and customer service with RVR. Even though I'm on the east coast, I believe in rewarding good behavior with business, so RVR will be my first-choice rose source from here on in. There are very few on my long "wish list" that aren't available from them. If you're looking to try growing roses from bands, and want a huge inventory from which to choose, I'd highly recommend RVR.