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Last year I contacted them about an incubator I purchased from someone else on eBay. They were very helpful and spent several minutes on the phone to help me with using it! Just recently they helped me pick the proper size chicken brooder and received it within a week. I am very happy with my new brooder and will always go back them with my future needs. A++
MightyDuck Cottonwood, AZ (1 review) September 14, 2013
I have had my 1502 cabinet incubator for three years and Kemps Coops is very knowledgeable and helpful with advice on hatching my quail. I highly recommend them!
Weeks before my family & I made a purchase (incubator & turners) we corresponded via e-mail asking questions about products which we were interested in. Excellent customer service, quick responses and beyond helpful... we would most definitely order from them again. Thanks.
billyj25 Santa Ana, CA (1 review) February 28, 2009
I was looking on the internet & ran across this website. I have used Kemp's Incubators several times over the last 10 years & they are always helpful,... have great prices too. Highly suggest them as they are very knowledgeable. They even donated an incubator to our school.
I too wish I had read all previous feedback. Bought Genesis incubator on Ebay on a Buy-It-Now. Paid immediately on March 13th. It is now April 6th and still no sign of incubator, no tracking #, no personal response to my email wondering where the heck is my incubator. I guess I will have to file a complaint with PayPal also. Karen Mcilroy
rnajdowski Burlington, WI (1 review) April 27, 2007
It is a very SLOW and a very bad process to deal with this person..he wants his money right now and then makes you wait over a month to send you the product! I purchased a new COMBO Incubator and Automatic Egg Turner from him on a on-line auction, i used PayPal so he had the money right away. he said he needed 3 days to process the order
then 2 or 3 days for US Postal Service Priority Mail. After 25 days and fertile eggs i had to throw away...Still nothing from them!..Not even a tracking number. I had to file a Seller Non-Performance complaint to the auction site and open a complaint to PayPal to get my funds back! After looking at all his feedback I wish I never had a deal with this person. so to sum it up...if you want to wait forever and like to fight alot....buy something from him