The scoop on 'Cackle Hatchery'

Company Profile   Cackle Hatchery Mailing Address: P.O. Box 529 Lebanon, Missouri 65536 (United States) Phone: (417) 532-4581 Fax: (417) 588-1918 Paper Catalog Cost: $3 (full-color)/free brochure » E-Mail them » Visit their website Recent reviews: Past month Past 6 Months Past 12 Months Positive 0 13 16 Neutral 0 1 1 Negative 0 2 4 This company specializes in: Supplies for Poultry Farming (Equipment & Hatcheries)

Feedback History and Summary   42 positives 4 neutrals 10 negatives

Comments:

Rating Author Content Positive CarrieAnn123 East Northport, NY (1 review) August 30, 2009 First time chick purchaser here and I only have great things to say about Cackle. We ordered 15 pullets and they shipped 16pullets, all healthy and thriving 3 months later. Positive tamandjam Mckinleyville, CA (1 review) July 18, 2009 I have never ben more happy with any other hatchery. After 22 years of raising poultry and dealing with dead shipments or over inflated costs, Cackle is by far the best hatchery to order from. I not only receive the best in quality but at prices that I can handle. I have seen a few comments about their phone system, but honestly WHO CARES! At least you get a real live person who is willing to help you and not some automated junk that never gets you to the right source. I have received some beautifull babies from cackle and I have shifted ALL my buisness to them. Too bad for the other guys because it is a LOT of buisness. Prices are more than fair and I always get extra birds. Recently I ordered 50 Cochin bantams, got 63 and 62 are now a month old. Cackle does price comparing and looks to see what is out there and how much the other guy charges, and then keeps their price below the competition. What more could we ask for? As for the usual problems with hatcherys and supply on demand, some people should really try hatching their own eggs for a while, maybe then they would understand why they have to wait for what they want. When you hatch, you wait and take the good with the bad. You cant control the universe, why would you think you could control a chicken, or the problems that come with hatching. Cackle hatchery has my buisness and no other. Thank you Cackle and keep up the good work. Morris Bird Ranch Positive Gnomeylox Houston, AR (2 reviews) July 11, 2009 One week after I placed my order I received an e-mail confirmation. They shipped on a Monday, arrived on a Wednesday, and all are beautiful. I ordered 18 chickens, received 19 (the extra packing peanut was of one of the breeds I ordered). All arrived healthy and happy and are still thriving at a month old. They are also feathering out true to breed. I couldn't be happier with Cackle! Positive krisannen Hampton, IA (1 review) July 08, 2009 I just received my first order from Cackle Hatchery. This was a special order of chicks for my 8 year old son who has 3 black copper marans, a duckling, and two bunnies. Hes been begging me for silkies and I finally broke down LOL Im gonna have my own Ark soon! I ordered the Feather Footed Bantam special of 15 assorted chicks and 5 blue silkies. My order arrived exactly as they instructed, right on time! The chicks were packaged beautifully, chirping happily and full of vigor! I received one extra chick. No deformities or sickly chicks! I have ordered from several other hatcheries in the past and have only seen this degree of healthy looking chicks from Welps Hatchery. I elected not to order from them because they did not have the breeds I wanted at this time. I was holding my breath because I have had orders ship from other hatcheries before containing almost all dead smashed chicks. Not a problem this time! Ordering online was a breeze, with a minimum of 15 chicks for this time of year. The packing slip was perfect and clearly listed both my home and cell phone numbers at the top in bold print with a message for the postal service to call me immediately upon the chicks arrival! I will certainly use this hatchery for my poultry needs again! 5 stars!! Positive gcomfort Westphalia, KS (1 review) July 03, 2009 Great experience with Cackle Hatchery. Initially ordered 10 ducks, not realizing that the min. order of 15 applies to waterfowl as well. They called and I asked to just add 5 ducks to my order. They did this and proceeded with my order. I sent them a check for the difference. They called with my ship date. On the ship date, they called again, to tell me that their local post office had a postal meter failure and some shipments for the day were being rescheduled. They called again on the morning of the new ship date to alert me of shipping. The representatives I spoke with on the phone were polite, helpful and cheerful on every occasion. My ducklings arrived on time, with one extra duckling in the box. Perhaps this is standard, perhaps a counting error, I don't know, but the ducklings were in excellent shape and they have absolutely thrived since their arrival. At each step of the way, even with little glitches at my end and theirs, they communicated with me and seemed genuinely interested in my satisfaction. I would recommend Cackle Hatchery and I plan to order from them again. Positive bantamlady Perdido, AL (1 review) July 02, 2009 We have placed three orders with Cackle this year along with other well known hatcheries.I have nothing but great things to say about Cackle.The Quality of the chicks are amazing,we have the best looking cochins we have ever got.The last order was received July 1, and I have to admit we were a little worried since we live here in south Alabama and it has been extremely hot.The lady at the post office called his morning saying our chicks had arrived,and of course right on time.The order was for 20 Turkens and the hatchey suprise.When we arrived home and opened the box we were amazed that they had arrived perfectly healthy and none were dead.The hatchery suprise even had two black spanish turkeys and two ducks who also are doing well.I will without a doubt order from Cackle in the future!! Positive Poutryman19 Cowpens, SC (1 review) July 01, 2009 I ordered 15 pheasant from Cackle on June 18th 2009 and recieved my invoice the 20th that told me they would be shipping out on June 29th and they hadnt arrived the 30th and from some of these comments i was a little scared so i called cackle and they informed me that it would be a two day shipment since i live in the foothills of south carolina and to look for them this morning which is July 1st 2009 and sure enough i went to the post office and the post woman handed me a shipping box with 16 wonderful little chirping pheasants in it i was so excited will definently keep ordering from cackle and will suggest it to other people Neutral KYFarmGuy Winchester, KY (1 review) June 17, 2009 My experience with Cackle began on 5/509 when I dropped my money order and order form in the mail. After a week I hadn't received anything from them saying they had received my order so I e-mailed them on the 11th. They told me it hadn't been processed yet and that they might have it but they were a few days behind on processing. Then another week went by and still nothing so I e-mailed again on the 18th with no response. I waited and e-mailed again on the 21st. By this time I was beginning to get concerned. If it was lost in the mail I wanted to cancel the MO. I couldn't understand why I had not been told that they had received it and give me the hatch date. On the 22nd I received an e-mail from the owner saying she had been sick. Not to sound cold hearted but working in customer service myself the customer doesn't need to hear excuses. More than anything you should at least aplogize all over yourself for any inconviences. No apology was given. She did say they would be shipped on 6/1/09 and should arrive on the 3rd. The chicks did arrive on the 3rd as scheduled. I ordered 11 Silver Laced Wyandotte pullets and 5 cockerels. All 16 were healthy and alive. I was kind of let down that there wasn't an extra chick or two thrown in as it plainly states on Cackle's site under the FAQ's section under Guarantees and Policies. Just below 100% Live Delivery Guarantee reads.. "We guarantee that you will receive full count of live, healthy poultry according to this guarantee. We place extra chicks in EACH box to help fulfill this guarantee." I will probably give Cackle another chance since the chicks were all heatlhy but I hope my next experience is better. Because the chicks are doing so well I wish I could give a positive experience but with the CS experience and the unfulfilled guarantee of extra chicks I'm going to go with neutral this time. I am planning on ordering again next year so I will give them another chance since they have a breed I haven't been able to find anywhere else. I will rate them in the future on how that experience goes. Positive seamonbec Blairstown, NJ (1 review) June 10, 2009 I ordered from Cackle for the first time: 15 pullets (5 RIR, 10 Barred rock) on April 25th, 2009. I recieved email soon after to acknowledge my order and ship date of 6/8/09. Everything went as planned! 16, not 15, pullets arrived here today (6/10/09) and are doing well, eating, drinking and sleeping in their brooder. I did not attempt any phone calls to Cackle because of the trouble I've heard about...BUT, I did not need to call because EVERYTHING was great!!!! Thank you Cackle, I will use you again in the future! Positive davemhughes Junction City, KS (1 review) June 09, 2009 5 calls to get through to order. No big deal its just the way it is......Ordered Saturday 6/6/09. Hatch date 6/8/09. I ordered 50 Barr Rock, 50 Black Australorp, 15 Mallard ducks, and 15 Guinnies. Arrived 6/9/09 with one dead chick. The Guinnies are to be shipped the 15th. All were very active and are now in their brooding pens eating and drinking with no problems so far. As I bought a Little Giant Incubator w/turner (to hatch out quail and pheasants) I doubt I will be ordering again from them but I would have no issue doing so again. Came out to about $1.18 a chick shipped, much cheaper than Orschlens. Very happy............... Positive dee1234 Lebanon, MO (1 review) June 04, 2009 Hi I have ordered from the hatchery twice this year(will probably order more) I absolutely enjoy them! the representatives are so informal and honest i can tell they just want me to have a good experience with the chickens I ordered. I do have a really hard time speaking to them on the phone but i kept trying. The second time I tried and tried but had things to do so I faxed them and they called me back within that day. The very nice lady told me that they had 9 PHONE LINES and that they are always busy!! I couldn't believe until i listened in and heard all the phones going off then being answered and going off again( i heard this while she had me on the line processing my order) It could not handle their job!!! Props to them! Negative liens Buckingham, VA (1 review) June 01, 2009 WARNING TO VIRGINIANS: DON'T BOTHER! We placed a web order with these folks on the 7th of May, and NOW, June 1st, they have finally gotten around to telling us that they don't perform the tests required for shipping to Virginia. There was nothing on the website at the time to indicate that there would be a problem. The checkout process went without a hitch. Then, three weeks later, we were notified. As of today, if you follow the "Message to Customers" link on their front page, or go to their FAQ page, there are notes about not shipping to VA; however, there is still no conspicuous, up-front warning -- hence this comment, which we hope may save someone else the frustration we have experienced. The breed we wanted (and were allowed for three weeks to believe we had ordered) is no longer available in the foreseeable future from any other hatchery. Thanks, Cackle! Positive nickeymg411 Braintree, MA (1 review) May 18, 2009 I orded 8 ducklings from cackle hatchery but then they told me that you need to order 15 or more to ship them else they will die.So we got 15 ducks they shipped them in two days a day old.We were suprised when we found an extra duck.They are now 4 weeks and doing great my kids love them.We take them outside on hot days and they all follow me.They love there kiddie pool we got them and they swim under water.Great gift for Easter and teaches my kids responsibility.They do grow up fast though. Negative stumpyhillfarm Bridgewater, ME (1 review) May 16, 2009 Our experience with cackle hatchery has not been the most pleasent of experiences, and we're not here to badmouth- just to share our experiences and let you decide whether or not to order from them. In the spring or 2008 we placed an order for 5 Ancona and 5 Cayuga ducks as well as 25 cockerels and 10 hens of the Barred Plymouth Rocks. We were going to use the cockerels for meat and the hens for a small batch of layers. Our location in Northern maine is such that even with overnight shipping, it takes 2 days to deliver. Because they were the only ones that had all the breeds we wanted we went with cackle. When i placed the order I made it explicitly clear overnight shipping takes 2 days and 2nd day takes 3 days, but by that point- some of the babys will most likely not make it, and we will pay for the overnight. They said that was not a problem and gave me a delivery date of July 7th. So i took the 7th off from work and went to the post office that morning to wait for them to come in. Post office opens- No chicks....So I waited till cackle opened to call them to find out what happened. When i finally got through all the busy signals- over and hour of calling- they looked it up and told me that some of the ducks hatched late and they decided to ship it out 2nd day, not overnight. When i told them that 2nd day took 3 days to get here and we needed overnight to get them all here alive, i got a very snarky response of 'you'll just have to wait and see' and when i asked why i wasn't notified, it was 'we don't have the time to do that' When i asked for a tracking number so i could find out where they were i was told 'we don;t have any of that information'. Needless to say it was not a very productive phone call. So back to the post office. Luckily, we live in one of those small northern towns where people are helpfull an bend over backwards to help a fellow neighbor. Our postmaster Trudy found the situation unacceptable and called just about every postal revieving warehouse in the state. She was finally able to locate them 150 miles away. So we hoped in the truck and went to get them. Luckily all were alive, so no complaints there. When they finally grew to be old enough to visibly tell the sex, we discovered they misread the order or didn;t sex them right becuase we wound up with 25 hens instead of 10 and 15 cockerels instead of 25, but oh well, we can live with that. Its now the spring of 2009 and all the hens are doing fine, but the ducks we ordered, out of the 5 females we recieved from them, 3 have prolapsed and we've had to cull. So I'm starting to question the genetics in their breed stock. All in all, I'm not very impressed with cackle, and will not order from them again, but again this is only my experience, so take it for what its worth. Hope it helps Positive MianaRuiz Hudson, NY (1 review) May 15, 2009 This was my first order with this particular hatchery. I order several weeks in advanced. Told them when I wanted to receive my chicks and I received them on that very day. It was in the afternoon, not morning like I am used to, but I received them. All alive and doing well - all 85 of them. I did get one free male chick. We are very happy with Cackle Hatchery and I plan on ordered my guinea hens from them this year. Wonderful experience. I even had them sent a post officer closer to me than my mailing address. Every thing went according to my request. Miana Ruiz-Ryan Sheltie Meadow Farm Hudson, NY 12534 Positive coyotehollow Weldona, CO (3 reviews) May 14, 2009 ALWAYS POSITIVE EXPERIENCES WITH CACKLE, I have been getting chicks from them for 10 years now, and every time it has been a great experience. If I might take a guess as to the problems they have faced: They are overwhelmed with business due to the fact that their internet site is doing its job--I can say that because the same thing happened with my own nursery, to the point where I wasn't ready to handle all the business and shut my site down!! They do not have that option, however, so it is a matter of playing catch up just like on the computer commercials on TV where the business is growing at a rate that makes it hard to handle (and of course you need to buy their software and computers then! LOL). So, what I would say to all those having a problem is to be patient, the folks at Cackle are some of the nicest people around, but this is a crazy time of year for all of us in the nursery/hatchery biz and all it takes is one crank call to get you in a hurt mode and mood, and the people who work at these places are human beings, too. I don't think there are many computer programs that can pick out chicks and put them in boxes by the hundreds, it takes people, and more people to answer phones, take orders, etc. Count on them to make it right, they will. By the way, I do NOT work for Cackle if that is what someone is thinking! I just think they are the BEST! Negative dowlaf Ville Platte, LA (1 review) April 26, 2009 I made an internet order for 25 Delaware pullets from Cackle Hatchery in late February of 2009. My credit card was charged and I received an invoice for the order, with an April 1st. shipment cited on the invoice. 2 days before the shipping date, I received a telephone message that my order would be delayed and that I would receive a notice when the order was ready to ship. On the 23 of April I was to leave town for over a week and half, so before that day I started trying to call the Hatchery to ask that the order not be sent until after May 5th. Their telephone lines were constantly busy, so as a last resort, I sent them an email asking to postpone the shipping to May 5th. Luckily, my trip got canceled at the last minute, because on Saturday, April 24th, without notice, the post office called saying that my chicks were in! It all turned out fairly well, but, only by chance. Had I not been there, I don't know what would have happened to the chicks. 5 have now died already (these 5 were not looking good when they arrived), but I'm not about to call for a credit because I will not order from that company ever again. I notice that they are still using the same excuse...they've hired more help, but, they're swamped with orders... Negative chickenman25 Bowbells, ND (1 review) April 18, 2009 First time I ordered from Cackle and am not pleased at all. I ordered chickens and turkeys in February and said I wanted them the week after Easter. Well I got a call and was told that they would be here the 2nd week in March which was good. Well I took the time off and no birds showed and I called and they told me that they would not be here till April 15th and 17th. Well I took the time off again and once again they didnt show so I called again and then they go on to tell me that I would now be getting the turkeys and the chickens on the 29th of April. This has been the worst service, and I wish that I would have gone with my local feed store and McMurry Hatchery. I had to waste 2 days of my vacation time and the birds didnt come. If they give you a date they should stick with it or have the courtsey to call the customer a day or two before and let them know. Hopefully they will show up on the 29th!! Positive Lairvine Beaufort, NC (1 review) March 27, 2009 I received chicks from Cackle on March 18, 2009(they were shipped on March 16,2009) I ordered 50 RIR chicks and the Cackle Hatchery Surprise Choice 1. I received 51 RIR chicks! In the surprise I received, 2 ducks, 2 turkeys, and 39 assorted chicks. I am very happy with the quality of the chicks. There was no DOA chicks. None have died since either. Everyone is growing big and strong. I am very pleased with Cackle Hatchery and will order from them again. Positive SerenaBeth Valles Mines, MO (2 reviews) March 24, 2009 Near the beginning of March I began looking for good stock to add to our beautiful turkeys and chickens. Unable to find any acceptable turkeys in our area I began to expand my options. I searched for Missouri Hatcheries and found Cackle listed as number 1. Before even checking the map to determine their location I called to see if they had any turkeys available. The woman I spoke to was very nice and told me I could have all I wanted of the seven whites she had. Originally wanting about 15 of them I was pleased to get any at this point. My girls and I enjoyed a nice long three hour drive down to Lebanon where we were surprised by how very small the showroom was. There was a stackable chick holder filled with adorable chicks and ducklings. The wonderful blonde woman took a duckling out to let my daughters feel how soft it was. The prices for supplies were so affordable that I walked out with much more than I went for. The same feeders and waterers are priced at $3 more in my home town. I also was very pleased to leave with 15 white turkeys. They were able, in the 3 hours I took to get there, to pull some from the incubators. The birds were very healthy and suffered the 3 hour trip home being handled by three very excited girls. What strikes me as different then all the other places I have done business with is the disposition of the birds. They all act as though they are "hand-fed" babies. We have had them now for a few weeks and I am still amazed. They respond to our voices as though they are talking are talking back, the few dominant ones will hop out of the brooder they are in and follow us around watching as we do the rest of the chores, and when its time to get back in the tub we simply lay our hands down and they walk right over. They are not in anyway fearful, flightly, or aggressive! My husband has even found joy in surprising our visitors by walking around with a white turkey on either shoulder. After ordering our chicks this year from Meyer Hatchery and having such a bad experience I will be ordering all the replacements (since I wanted to achieve certain breeds this year) from Cackle Hatchery. I may just let them ship them to me this time though :) I am very pleased with the turkeys I purchased! Since I drove down the same day I called I did not experience the ordering process. I plan on ordering my pullets this coming Monday and having them shipped to me. However after reading the helpful reviews on this site I may still make the drive when it comes time to purchase the peacocks I have been waiting for. I can only hope they all have the same gentle personalities that our turkeys have! Thank you very much Cackle Hatchery for such a wonderful addition to our little family farm! Positive tlrohr Truxton, MO (1 review) January 27, 2009 I have been ordering chicks from the Cackle Hatchery since 2007. I have ordered Guinea's, Chickens, Pheasants, Quail, Chukar and Peacocks - the Peacocks where not a very good experience, which after researching, I found out was my fault. If ever ordering them, make sure you also order the care book. Cackle Hatchery has always sent extra chicks and I have never had 1 die in transit, all arrived healthy and active. I will continue to order from Cackle Hatchery and just hope they start getting a few new breeds in that I have been looking for, like the Black Copper Marans and the Java chickens, etc. Cackle Hatchery has my vote for chickens. Keep up the good work. Positive Lonilily Jacksonville, TX (1 review) October 20, 2008 I love the small-order policy. I bought the Cochin hatchery choice, and it was more than I expected. For an order of 10, they put in 12, and it looks like 2 of each color they offer. I also ordered 5 barred rocks. Those poor birds went from Kansas City to Milwaukee to Dallas on a plane, then by truck to East Texas. Although a little tired from the ride, they were in perfect condition. They're 4 months old, and all are doing well. I can't wait to order more birds from Cackle. Positive AspenwoodFarm North Pole, AK (1 review) August 23, 2008 I recently ordered 5 Black Austrolorp, 5 Rhode Island Red, and 5 Ameracuna pullet chicks from Cackle Hatchery. We were sent 16 chicks; 1 died during shipment, and 1 died the day the chicks arrived. The remaining 14 chicks are beautiful, growning quickly, and appear to be thriving. We are looking very forward to farm-fresh eggs in a few months. Positive NEK5552 Sparta, TN (1 review) August 01, 2008 This was a great experience for me. I ordered 50 chicks 25 white sultans and 25 german spitzhaubans. I was so happy with them. When I called to make sure they got my order they was really nice, I could not have got a nicer person on the phone. I can't wait until next year when I order some d'uccle and buttercups from them. I highly recomend them. They are a 5 star company. All the babies are doing well. I got them a week ago today, and they are already getting feathers ! Great Job Cackle I will see you again next year. Positive drgreene Shelby, NC (5 reviews) July 30, 2008 Ordered 50 chicks on June 30. Requested delivery after July 28. Got 56 healthy happy chicks today. Price was excellent. They did what I asked. Positive windy1217 Allen, OK (1 review) July 30, 2008 I ordered15 pullets from Cackle Hatchery on July 17th, I recieved the little package yesterday, July 30th, on time exactly on the day they said it would be here. The little chicks were active ,hungry, and thirsty. We didn't need to show them how to eat, they were ready. Everything went smooth and I will order from them in the future. Thanks Cackle for the16 little beauties. Negative merinos Monroe, WI (1 review) July 25, 2008 In July, 2008 I placed an order for several baby chicks. I later found a different hatchery that had available some breeds I originally wanted to purchase from Cackle Hatchery but was told were sold out for the year. So, I phoned to cancel my placed order (phone lines were busy AT LEAST what seemed 20 times.) When I finally got through, I was told office staff was operating at just 2 persons and staff was doing their best to keep up. I waited and WAITED on hold (long distance) at least what seemed 20-30 minutes (with my paying the bill) on two different days. I was told my order had been misplaced and that I would get a return call when they found my order slip.I did not hear back from them and I did not want the chicks sent in the mail, so I phoned AGAIN! And, again, I was put on hold (long distance) and again waited and WAITED. Finally, I was told I would receive a call later the day confirming my order was cancelled (it was already charged to my credit card.) Though I was frustrated beyond belief at what seemed like a lack of care for customer service, the person I spoke with on the phone from Cackle Hatchery was very nice. She must be a saint to be able to be friendly given the working conditions that seemed put upon her. I doubt I have the confidence to order from Cackle Hatchery again, for I would fear not receiving the right breed of chicks. My theory is if they can't find my 1 order with about 10 days of searching, how can they keep hundreds, if not thousands in order? And, a note to others who may be put on hold long distance for extended periods of time...it just may be cheaper to receive the chicks as the cost of long distance phone calls out-of-state during peek calling hours likely will be more expensive than the order. I was quite disappointed with this experience, but am VERY pleased with my chick order from WELP Hatchery in Iowa. They sent me 8 extra chicks. All are doing well. Positive dragynfli Port Hadlock, WA (1 review) July 03, 2008 Ordered 20 Welsumer and Speckled Sussex chicks. Got the confirmation letter 3 or 4 days before they were due to arrive with helpful preparation info. They arrived on the date described and were all healthy, and lively. They included one extra chick ( just in case of a misfortune i think) and clearly marked the sussex so i could tell them apart. Overall a good experience, and the chicks were MUCH healthier than the last batch i got from the feed store. Neutral bobbiesuek Perry, OK (1 review) July 01, 2008 I wish I would have found Dave's Garden before now! I ordered 30 chicks from the Cackle Hatchery on May 1, 2008. Today is July 1, 2008 and not a word from the hatchery, BUT they have charged my credit card!!! I call and get a busy signal, only one time have I gotten through, then I got an answering system and was put on hold before hung up on! I have also e-mailed several times as well as faxed. I understand they may be busy, but to not return a single e-mail or fax, let alone answer the phones.... I have no idea when I will receive the chicks. They WERE for a 4-H project, but had to be in hand on or before July 1, 2008.......Guess we will try again next year, BUT NOT WITH CACKLE HATCHERY!!!!!!! On July 29th, 2008, bobbiesuek changed the rating from negative to neutral and added the following: Received an email from Nancy at Cackle Hatchery, wanting to discuss this more. Our order was lost, when she found it she gave me a call. The chicks will be shipping on Aug 6 and should arrive at our post office on the 8th. She was very sorry that there had been such a mess up with our order. Looks like we will be getting our chicks in a week or so. Better late than never!!! Positive abarry90 Sisters, OR (1 review) June 16, 2008 Our chicks arrived in Oregon right on time - they are just fine and all are doing great! Everything with our order went exactly as described on the website. Although I could not get through on the phone to check on the order, I got a phone call from Cackle on approximately day 10 with order delivery info. They let us know that the chicks were being shipped and to expect a phone call from the Sisters Post Office Friday morning. Sure enough, we got a call at 7:00 am (long before the post office opens) letting us know the chicks were there waiting for us. We had a very small order too, just 15 chicks. We wound up getting 16 in the box. All survived and seem to be very healthy and unbothered by their long journey. They ate and drank right away with no problems. I would happily order from them again. Positive gaitedthunder Maynard, AR (1 review) June 14, 2008 I ordered 25 baby pullets, assorted kinds, from Cackle Hatchery. I had to wait a little while longer than I anticipated for the chicks to come. I had to try lots of times before I got through on the phone, and they apologized for the inconvienience and explained that they were incredibley busy this year. They said they could hardly keep up and the phone just rang off the wall A little while later, I recieved a letter in the mail telling me of the shipping date and the day they would arrive at the Post Office. It all went real smooth and the chicks were incredibley healthy and went to eating and drinking right away. They run and jump and try to fly over each other and are eating me out of house and home. I am happy with my little hens. Thank you Cackle Hatchery and I will order from you again! Positive Heidillyho Stanwood, IA (2 reviews) June 12, 2008 I just received 60 chicks from Cackle and they were all healthy as can be. I sent in my order by snail mail along with some pretty detailed sorting requests and they were more than happy to accomodate. They called us to let us know the date they would be shipped, and when to expect them and the chicks all arrived exactly on time. I usually order from MurrayMcMurray, but their prices are getting ridiculous. Cackle Hatchery gave us outstanding service and value and I would DEFINITELY order from them again. Negative pinion Eminence, KY (2 reviews) May 23, 2008 Ordered 47 birds. Several were sick on arrival. All 47 died within a week. I've ordered birds several times before from MMCM and never lost a single bird. Called the day the birds arrove to inform that they looked ill, busy on dozens of attempts. I have since called almost daily and been unable to get through, I gave up last week. I emailed daily for a week, no response. Filed a complaint with the bb, no response still. I did everything by the book, sanitized litter, appropriate temperature, electrolytes, etc.. The birds were experiencing convulsions, lack of coordination, congestion, no response to antibiotics, looks to be aspergillus. They don't even have the respect to email me back and say sorry about your luck. They aren't allowed to ship to VA, Hmmm... On May 28th, 2008, pinion added the following: I attempted to call three times yesterday at 9:30 am EST, 12:30 pm EST and 3:45 pm EST. Today I have called at around 10:30 am EST and 12:30 pm EST. Busy all 5 times. If you have time to check daves garden, shouldn't you have time to check your email? I just received this from the BBB today. Complaint ID#: 112426 Business Name: Cackle Hatchery You recently requested our help concerning a problem with the company named above. The company has not responded to the Bureau to date. If you have heard from the company please contact the BBB at . We encourage you to use our ONLINE COMPLAINT system to keep up with the progress of this complaint. Sincerely, Shirley Daves Director of Dispute Resolution BBB Complaint Department I would like to resolve this. I will not call anymore, I feel I have made every reasonable effort to get through via phone and email and attempted to resolve this consumer to business, in good faith. If you would like to review your email and respond to me via email, this forum seems to be my only means of contacting your company. My email address begins with Jonathan.Garrison, I sent emails on 05/12/08, 05/14/08, 05/15/08 and 05/16/08. Company representative comment on May 24, 2008: On May 24, 2008 7:15 PM, Cackle Hatchery added: Sorry you have had a bad experience with us. This year has been an unusually high demand for chicks. We added staff and phones but are still unable to keep up . I know the phones have been busy, they ring as soon as you put down the receiver. I've been unable to keep up with emails also. I'm not aware of the b.b. complaint. Were the chicks a day late arriving? would like to discuss this with you . Please try to contact us by phone again. The state of Virginia requires a test that our state office is not equipted to test for, because of the volume. I know this must be very aggravating for you, but we do want to be able to talk to you. Please try to call again. Positive Arkklon 00667 Puerto Rico (1 review) May 19, 2008 I make an order like 2 years ago and everything was great they send the letter telling me when the chicks will ship and I was very exited!!! Only that 6 chicks died on the way to Puerto Rico. This time I place an order but didn't recived any letter or e-mail and 3 weeks later I send an e-mail and they responed very quickly.I send the e-mail on wensday they send the letter on Thrusday I recived the letter on monday and the chicks shipped on wensday and they arrived on friday. It only took one week to recived my 16 chicks after the e-mail I send! All of them ALIVE!!!! I only gave them water with a little of sugar and they drank the water like crazy and start to run all over on the brooder I place them! I was so relief and happy to see them running very happy! A few hours later I gave them some chick starter and they began to eat immediately. They are very happy and healthy right now. I recommend them. Positive kazzra Sandyville, WV (1 review) May 14, 2008 I ordered 15 Ameraucana pullets from Cackle Hatchery via the internet. I called the next day to ask if they would add 2 cockerels to my order, which they did. They also gave me a shipping and receiving date while I was on the phone. I received a letter in the mail with the same information, as well. The chicks arrived on the proper date, all healthy, drinking and eating in no time. Only 1 had a slight amount of pasting. They included 1 extra chick, for a total of 18. They are now 6 weeks old and doing very well. The only problem I had was trying to reach them by phone. It took a couple hours of trying, before I got past a busy signal. Other than that, everything was perfect. I would definitely order from them again. Negative poultrymom Boyceville, WI (1 review) May 12, 2008 I placed my order for some heritage breed turkeys on April 19,2008 and it has now been almost 2 weeks NOT COUNTING WEEKENDS! I have NOT received a confirmation email or a phone call or my birds. I do have a order number from when I placed the order. I have also called numerous times as it states on their sight to "refrain from calling until 10 business days have passed",but the line is always busy even at non- business hours HMMMMM? I wonder. I know they must be extremely busy, but to leave their customers in the dark is just bad business,also I cannot cancel my order because they will charge a fee for restocking because that could have been sold to another customer!? I am not very happy with this experience hopefully I will hear something about my turkeys so I can get the turkeys I ordered and take my business to another place that may appreciate it . Neutral rollyson8867 Justice, WV (2 reviews) May 11, 2008 does anyone no if they have show quality silver spangled hamburgs. Negative RMaxll Bolivar, MO (1 review) May 01, 2008 Hello, One month ago I placed my order for some pullets. I asked when I could pick them up and was told May 1. The girl behind the counter had stated that I should either email or call ahead of time to be certain that my order arrived. For the past week I called every day five to six time a day and only got the busy signal. I also sent to emails during the past week to which I received no response. This morning (the morning of the First) I called five times before leaving. The one time I did get through all I heard was "Hello" followed by the person immediately hanging up the phone. So I drove the two hours to Lebanon to pick up my order. At first the girl behind the counter said that I had misunderstood her and that my order was not to arrive until May 28. I pointed to me receipt and show her where she had written one month before that my order would arrive May 1. She then tried to say that I should have called first. When I explained the number of phone calls that I had made along with the two emails she finally admitted that they had forgotten to place my order. All she was willing to do was refund my money as she didn't think that they could possibly fill my order. I have had four previous experiences with Cackles that though they weren't pleasing they were at least acceptable. This was the first time I had actually visited their facility. The girl behind the counter was walking around with a dead pullet in her hand, and the rest of the staff was sitting around eating donuts not answering the phone. Had I actually been able to see their facility online I would have questioned making a purchase with them. The local feed store that sells Leghorns is more sterile than Cackles showroom. Thank you. Ruth Maxwell Positive chicks016 Winder, GA (1 review) April 19, 2008 I got my chicks yesterday and I am very very satisfied with them. This is my first time ordering chicks through the internet and It's been a great experience! I got the chicks right on the day they said I would get them. The packaging was great! The chicks are really beautiful and are full of little chirps! I called with questions and the people at cackle hatchery were very nice and helpful. I asked them to mark the birds so I would know which was which (since I got three different breeds of chicks)and they were marked very well! I was going to order from McMurry but their limit was 25 chicks and I didn't need that many so I was very pleased with 15! Thanks Cackle Hatchery for the great experience and will give you my buisness in the future. Neutral terrintrace Milton, FL (1 review) April 06, 2008 i ordered 15 biddies and their ship date was febuary 27th out of 15 ,4 were dead on arrival and i ended up losing all but 5, but when i called they let me pick a reship date and they reshipped the whole order plus 2. this time only 1 died and when they arrived i didn't even have to teach them how to drink or eat!! i think if the weather is extremely cold they should automatically ship on a warmer date to ensure the health of the babies! i guess it was an overall learning experience. but if i order more through the mail they will be in warmer weather!!

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