I have ordered seed starting supplies from Charley's for years. I love their system that waters the seedlings from the bottom. Before using this I used to get a lot of damp off and now I don't. I ordered early this year and was able to pick my order up in the store, which was nice with a order over the web.

I have been a customer for about 3 years now. They have everything I need to grow tomatoes and peppers. They dont sell seeds but they carry everything else. I use their seaweed fertilizer and Elenors vf11. These are the best ones I have used. I also like the fact that they are open 7 days a week. I love Charleys and will continue to shop there for all my gardening supplies. Maybe some day I will be able to buy a greenhouse!

If you're looking for inept customer service, poor quality goods, and high prices, then by all means shop Charley's. If, however, you'd rather spend your time and money gardening than trying to get refunds or responses when equipment doesn't work, I'd highly recommend that you look somewhere else! I've wasted countless hours and lost literally thousands of dollars due to a greenhouse that my husband purchased for me at Charley's. I would echo some of the other comments here in terms of Charley's tendency to send the wrong manual or wrong pieces when "fixing" a problem. Stay away from these folks, and you'll sleep better at night!

Ordered a greenhouse they sent the wrong instructions also sent some wrong parts/pieces. They did not return many phone calls we had to recall them. Stated they would pass the info on to the appropriate person never got a call back from either. I would never buy anything from these people. Their customer service was horrible.

Bought Greenhouse from them and quite a bit of merchandise from them as well. They give a 10% discount on merchandise purchased for one year after purchase of greenhouse. This saved me a lot of money, They are local for me, a 45 minute drive, so I visit them frequently. I like being able to see things in person. Customer service is absolutely outstanding, very very helpful and knowledgeable. They also seem to have things that others don't like an eight bulb florescent fixture. I am using one in the greenhouse and one indoors on three big citrus trees

My review disappeared when I tried to edit it; I'm trying again; hope this doesn't appear twice!

I had an EXCELLENT experience with Charley's. I'd bought 3 cold frames from their catalog about 2 1/2 months ago. (It got here pretty quickly. I just didn't need them yet, in July...) When I finally got around to putting them together and trying to use them, I found them to be pretty flimsy. I called Charley's, and they told me that they would pay to have them shipped back, and refund me in full. I was pretty pleased, since I'd had them awhile.
Because these guys were standing behind their merchandise, I decided to drive up to Mt. Vernon on a day off to buy new coldframes. (It's about an hour from Seattle.) It was worth it! They showed me their new coldframes (they'd discontinued the old line and replaced them with something better), taking them out of the box and showing me how they're assembled. (At one point there were 3 employees crouched on the floor looking at the cold frame with me; they all wanted to be familiar with the new line.) I couldn't believe how nice they were about the whole thing. They apologized for inconveniencing me, even though they would have paid the cost of just shipping back the old one.
I ended up finding some cool things I've had my eye for but hadn't been able to find: A nice weed flamer for only $45, row cover fabric, a push-lawnmower blade sharpener (one of the staffers saved from getting the wrong kind--phew), a nifty plastic umbrella cloche--$20. One thing I needed was out of stock, and they told me they'd ship to me when it came in--for free. Wow!
So I really couldn't have had a better experience. They stood behind a poor product, and I was pleased to find a very nice little store full of helpful and pleasant staff, well stocked with well-priced garden staples, as well as some extremely nice accessories. (I want that hardwood window planter, with the plant light on the bottom shelf!) If I'm ever in the market for a full greenhouse, I'll get it from these guys.

Went to their website to find an item - it was listed "on sale" mailed a check to them. They called and said product amount was on check was wrong and that item was not "on sale". Told company representative that when I last looked on their website it was "on sale". They didn't say a word - offered no explanation but sent my check back to me upon request. So basically they do not honor the price that was advertised.

This website lists no details regarding sale items such as time limits/expiration on sale items, or any terms of provisions whatsoever. Appeared to me like the ole "bait and switch" tactic which is unprofessional and bush league. This company is not a customer-satisfaction based company. Would highly recommend that people avoid this company. For a sum of $5 they lost a potential customer and potential referrals.
OrchidFan2

The Positive: I like getting their catalog. I think their web site is easy to use and provide lots of back up information on the products. One of the better ones around.

The Negative: My small order was placed on June 27th. Shipping didn't happen until July 3rd. Received on the July 13th. The one item I really wanted was back ordered (although it still shows as "in-stock" on the web site). No idea if or when it will be shipped.

I would order from them again, but only if I wasn't in a hurry and it isn't for something I needed right away.

I have had my greenhouse for 3 years. My purchases have been via call in orders or visiting the store. I have had nothing but EXCELLENT customer service and was very fast. When my husband was building my greenhouse some pieces were missing from the kit, and we were also putting it on a foundation. My husband went up to the store and Charley himself actually help him. Charley not only “gave” us replacement pieces, he helped us design a door that would work with our alternate design and gave suggestions on adding cedar on the interior of the foundation. And we hadn’t even bought our greenhouse from Charley’s! My greenhouse turned out beautiful! When we had hurricane force winds this winter and several of my panels came off losing all the clips, I ran up to Charley’s. They were sold out of clips, so they went to the supply of clips they use for their display greenhouses and (once again) “gave” me about 25 clips so I could get my panels back up! I’ve compared prices and found like any other stores some items are higher and some are lower. I’ve bought all my greenhouse supplies at Charley’s and found them to always be friendly, knowledgeable and willing to help when I have questions about greenhouse gardening.

Overpriced merchandise, EXTREMELY slow order fulfillment, and TERRIBLE customer service make a perfect trifecta. There are lots of better options out there from companies that really want to earn their customer's trust and respect. Don't waste your time (and money) with these inept people.

I found Charley's Greenhouse having very poor customer follow through and service over all. I ordered a evaporative cooler and a shade cloth for my greenhouse. It took many phone calls and emails within two months to get them to tell me when my products were going to be shipped and tracking numbers information. Customer service staff wouldn't call me back after leaving messages for them. Emails weren't also returned. My evaporative cooler was delivered damaged and still haven't worked them problem out. And the cooler didn't look like the one in their website. If you order from them have a paper trail concerning the order and when they say they will deliver the products.

Gregory Mayfield
Pleasant Hill, CA

I've ordered windowsill plant saver tray from Charley's. It arrived fast and turned out to be of very good quality for quite reasonable price. I used it to keep all my seedlings watered while I had to go away for several days, as I don't trust my DH to take care of watering. It worked just great, and I am very happy with this system. I am planning to use it for vacation watering too, but I wish I've bought two of those.

Prompt, professional service has been my experience. I've been ordering with them for about 7yrs now, haven't had a single problem yet.

I just had an EXCELLENT customer service experience with Charley's. I had ordered a pair of garden shoes and never saw the description that said the sizes listed were men's sizes. Being a woman, the shoes that arrived were too big as expected. They agreed to replace them with no additional shipping costs. Of course I stated that they should have made the sizing information more prominent, but still it was good of them to accomodate me so readily.

And if you were ever wondering if the Muck garden shoes were any good, they are great. I have a pair that I have worn for 4-5 years, but the tread is finally wearing out, so I decided to get a new pair.

Just ordered an item from Charleys that was processed and received very promptly. When I called the day after I placed the order to see if the item was in stock (had had a bad experience with another company with this item) they were polite and courteous - had also sent an email and their response was prompt and courteous as well. The price was slightly higher, but worth it since the service was SO much better. Have ordered from them before and they have been quite supportive of products after shipment - will order from them again.

I ordered seed starting trays, inserts and domes from their
catalog. I sent in a check to cover the costs of the items.
I mailed the order on January 9th and just received my order
the end of January. Customer service informed me I did not
send enough money for the order, so I had to write another
check and send it to them. Getting two checks to clear took
a lot of time. I had to place several calls to check on the status of my order. Staff tolerated my impatience quite well.
They are a good source for seed starting supplies........

I just placed my yearly order for flats and pots from Charley's. I have ordered from them for more years than I care to count and have always had remarkable service. There are other greenhouse places closer - and I have tried a few, however, you just can't beat Charley's. If an item is on back order (very rare) you are informed. My orders are varied - flats, pots, seed cables, equipment, lights, fertilizers etc: I thank them for being so reliable.

Great service , great prices, low shipping and much more !

I have no real complaint with Charley's, except for the fact that they insist on using Fed Ex to ship orders. My last order was in early December, but I recieved it three weeks later. The shipper was supposed to leave it by the back door, but it was left on the ground next to the mailbox, a tenth of a mile from my house. The order was split, and again I left instructions where to put it, but they weren't followed. I asked the order person at Charley's to please ship it via UPS or US Postal. They said they can't because they have a contract with Fed Ex.

I ordered some beneficial insects from Charleys, a company I had done decent business with before. I paid for 2day shipping for an expensive (to me) order of bugs. On the same day, I placed a similar order for different bugs from another retailer. The other retailer (GreenMethods I believe) shipped them to me and they arriaved in great shape two days later. The order from Charleys did not arrive for nine days!!!!! I worked from home for 5 business days waiting for the bugs, by day 9, I had to go out of town. The bugs finally arrived and inspite of the two day shipping, they were dead. Charleys has been very rude, told me it was my fault I was not waiting at home (even though I waited for 5 days!!!!). They are refusing to send more bugs or to credit my account. I am out a good amount of money and they are being very rude on the phone and blaming me!

I had done business with them before and while the products were great, they took much longer to ship supplies than anyone else I had ordered from (up to a month). I never expected that This trend would hold on living material. Apparantly, once you order live stuff from Charleys, you have to take a month off work to wait for the order.

I placed an order for a small amount of shade cloth on 6/13. As of 7/11, I still have neither received the shipment, nor an explanation as to why it is not here. I consider this unacceptable service.

I placed my first order on their website, which I found easy to use and contained a great deal of information. My order showed up in just a few days. All of the items were as discribed and in perfect condition. I will definitely buy from them again

Note from the Garden Watchdog editors:

Have done business with Charley's for years, they are for some time now my only source for the orchid pots that my plants really like. Their service has been great, quick and friendly. Also they are a souce for other hard to find items...good job folks!!

I made an initial order from Charley's greenhouse just special plastic labels and plastic cone pots that I wanted to try(and couldn't find elsewhere. I was emailed a tracking notice(for Fed ex). The package arrived promptly, everything was nicely packed and in good condition. My only criticism was the postage, wow. It was only a 3 lbs.pkg. and it would certainly put the skids on making a larger order.
I know postage rates have gone up but I prefer to be charged actual rates and not an sum determined by amount of order.

I recently ordered a patio greenhouse, solar light and a folding fence from Charley's and I think this is a top notch company. I got an order confirmation but didn't hear anything else for a couple weeks, so I emailed them to see if my stuff was backordered. Customer service (TJ and another lady) called and emailed the next day,said there was a computer glitch and they had a copy of my order but it was never processed. I really appreciated that they were friendly and quickly fixed the problem with no hassles. I got my order that same week. Especially love the patio greenhouse, it is larger than I expected and seems sturdy and good quality. I would feel confident ordering anything from this place.

As a new greenhouse owner, I have really enjoyed buying my supplies from Charley's. I've found the catalogue to be a great source of information, in addition to having loads of neat stuff. I found the staff helpful when I've called, the website easy to use and the prices reasonable. Shipping was quick and everything has always been well-packed. I have just placed yet another order and will be back for more!

We ordered a patio greenhouse from Charley's and received it in a timely fashion. We had contacted them for information before we ordered, and found their Customer Service to be exceptional. When it arrived it was well-packed and had an untintelligible set of instructions (this is not a disparaging comment -- most "assemble-yourself" products come with the same kind of instructions, a photo of the parts and a tip sheet) which we managed to interpret and successfully assemble without having to call for instructions!

We LOVE the little greenhouse! It's just perfect for our balcony. Good quality and it'll last longer than our other balcony greenhouse that finally bit the dust this year.

I've ordered different things from Charley's and each time have been impressed, so I'll order again.

Last year I went looking for a part to my LeafWhacker that I had bought from Sears. Charlie's sells the tool so I emailed them. Several email later, we were sure we were on the right track as far as the correct part, and the part was ordered. (They even sent copies of the parts page!) I asked what I owed and was told nothing!!!! Can't get any better than that! What's really comical is the part came from a company about 50 miles from me in MA. Needless to say, if I need things that are offered by Charlie, that's where I go.

I received my order from Charleys in record time, their customer service ia a-+ and products too. They have been a great place for myself and husband, our life is growing potted trees and plants.Thank you.

We ordered a Chlorgon Water filter from Charley's Supply and it took 10 days to ship from Washington state to West Virginia through FedEx. Our plants appreciate the quality product, not to mention a fair price and decent service. We will be back because of your service. Thanks Charley and Crew!www.MountainMeadowSeeds.com

I only ordered flats, pots, flat inserts and plant labels, and all were exactly what I expected, well packed, at good prices. Service and shipment were prompt.

I needed to order some insulation materials for winterizing, but I had a few questions about the products in the catalog. They responded to my email promptly and very thoroughly. I called to place an order and spoke to Julie, who was very gracious and obligingly answered more of my questions until I was confident that I was ordering exactly the right products for what I needed. I have high regards for their customer service. I've placed two orders and the products have all met my expectations.

We bought a 12x20 triple wall polycarbonate greenhouse kit from Charley's. We chose to take delivery at the manufacturing plant to save shipping charges. Everything was crated and strapped, parts in the crates were wrapped in protective material and taped together, everything was labeled, instructions were easy to understand, there was even a video of assembly techniques. The peices fit together easily and we had no problems. We have bought supplies from them since putting up the greenhouse and have had prompt service every time. The employees are polite, knowledgable and helpful. The retail store is a delight!

Website was easy to negotiate. Prices are reasonable. Order was processed quickly and arrived within 1 week. Customer service was very responsive to an error I found in their pricing.

Excellent customer service!and this was on a Saturday! Received a drip hose without the drippers and they were replaced within days with a nice hand written note.Would order from them again.

I think they're great for all the planting/seed starting/tool necessities. Cheaper for labels than just about anybody. Ship quick. Very honest and friendly. I've ordered from them several times!

I ordered greenhouse supplies from Charley's and have been very satisfied. They thanked me by giving me a discount coupon and did not even question it when I noted in my order that I had the coupon but forgot it and did not have a number or code. In fact, they sent me a lovely email assuring me there was no problem. The order arrived quickly, correctly, and in excellent condition. I really like Charley's and will certainly continue to use them. Thanks very much !

Besides just loving their catalog, I ordered a number of
items this winter and was very happy. They forgot to
include a discount, I called them and they straightened it
right out.

I've ordered some basic supplies (mostly labels and pots) from this company and been pleased with the quality, price and shipping speed.

Overpriced products, but convenient one-stop shopping. Prompt service. No complaints.