The scoop on 'Yardlover.com'

I purchased several items from YardLover.com in April 2008. About a week later, I was surfing the internet and found that there was another site that offered the EXACT same thing for $40.00 less. I asked for a refund. Linsey, my contact person there refused to give me one. Their policy (according to her) said that I should have called BEFORE I placed my order and they MAY have given me the same price.
I thought that was strange. Why would I call them before I placed my order...I would have just ordered from the other company.
I have filed a complaint with American Express. I have written the US Postal Inspectors to see if there was any mail fraud, and I have filed a complaint with the Tampa area Chamber of Commerce.
These items were for my father's grave site and I think that it is despicable that they are treating me like this.
Their own website says that THEY are not happy until I am. SO...they have not bothered to respond to my certified letter asking for a refund...lets see who else I can write to...

Excellent service. I placed my order on Friday and got it the following Tuesday, ground shipping. Strongly recommended.

I ordered a "Pagoda" Arctic Products cast iron chimenea in the bronze finish from Gardenocity (a.k.a. yardlover.com, patiolover.com, and seedlover.com) shortly before Christmas as a gift for my spouse. I received an email confirmation of my order and another subsequent email with its tracking number once it shipped. My order shipped the following business day and arrived in two days via UPS Ground Shipping ~ just in time for the holiday! Unfortunately, it arrived with a manufacturer defect ~ one corner of its lid is chipped with the missing piece nowhere to be found within its box.

I called and spoke with Ann, who kindly and professionally addressed this matter immediately by having a replacement shipped the same day. Much to my disappointment, I discovered that evening that this replacement shipped via UPS 3-Day Ground Select rather than regular shipping (i.e., a mere two days to my zip) ~ which meant it would arrive after Christmas rather than before.

Naturally, I contacted Ann again to inquire as to why it shipped 3-Day Select rather than regular UPS Ground. Ann checked into this matter and called me back within 10 minutes to inform me that they would ship another replacement via UPS overnight ~ to ensure its arrival in time for Christmas. It arrived the following day, as did the original replacement ~ which was scheduled to arrive after Christmas.

My spouse and I love this Pagoda Chiminea so much that we decided to keep them both, and I must say that the absolutely outstanding personalized service Ann provided contributed heavily to our mutual decision.

Today is New Year's Day 2007, and I plan on contacting Arctic Products tomorrow when they reopen for business. I will request a replacement lid for the defected lid and if they provide it, we will keep this Pagoda chiminea as well. Again, our decision to purchase two additional chimineas (when I had originally planned to purchase only one) is weighted upon Ann's superb handling of the unanticipated trials with my order.

Something worth mentioning ~ aside from the excellent customer care Ann provided, is their highly competitive price for this particular product. Their pricing for this cast iron chiminea includes free UPS Ground Shipping, while other online vendors are charging substantially more ~ some exclusive of free or even low shipping cost. In fact, one may simply conduct a Google Search (e.g., pagoda cast iron chiminea) to quickly see for oneself that this product is offered for more than twice its Gardenocity price from a number of other online merchants.

Gardenocity offers consumers a nice selection of top quality products for outdoor living and the best personalized customer care I've found outside of very long established mail order/internet merchants (LL Bean immediately comes to mind) at eye-popping competitive pricing. This will be the first place I check whenever I'm in the market for yard, garden, and outdoor living products.

On the morning of Mon. June 12, '06, I ordered a three-pack of 14 gallon Tree Gators to water my low-branched conifers. I received shipping notification within a couple hours. And the box arrived the next afternoon--from Florida to Wisconsin! Yardlover.com had the best price for the Tree Gators and shipping was free. I will always consider Yardlover.com for future garden tool purchases.