I ordered several varieties of trees which I could not find locally in Minnesota. They arrived a few weeks later packaged in good condition. They were unable to fulfill one of my requests and sent me a refund check. So far the trees look good and I am happy with them.
Posted on April 10, 2010, updated April 11, 2010
I placed 2 orders in Febuary. Was charged right away. In early the beginning of April I asked the company to send my plants asap so I could plant them. I was told I would get them "sometime" at the end of April. Today April 10th I asked that my orders be cancelled. I was then told there would be a 25% charge to cancel. I did not agree to this when I made the purchase nor can I find reference to it on their website. I think its is awful to charge my credit card before my order is shipped and totally bad business and illegal to try and charge a 25% fee that I did not agree to, my order was $201 so they want to charge me $50 to cancel an unshipped order. What a ripoff! On April 11th, 2010, sandpoms changed the rating from negative to neutral and added the following:
The vendor now says he will refund my money in full and not charge a cancel fee. He was not nice about it to say the least. But, at least I no longer feel ripped off. I ordered directly off their main webpage and it does not say anything about a 25% cancel fee, although the vendor says it states so in their catalog...which i did not use.
What a breath of freash air, I ordered 20 White Spruce, 20 Eastern Red Ceder and 2 American Hazelnut trees from Chief River. The trees arrived at the perfect planting time for our area, they were well packed and in excellent condition. The trees were as big or bigger than the size I ordered and well branched. I have been mail ordering trees and bushes for over 25 years and this was by far my best exsperience.