raestr Montgomery, AL (2 reviews) February 6, 2017
Posted on January 20, 2016, updated February 6, 2017
I have ordered from GW for the past 2 years and I have been pleased both times. I have only ordered daylilies and a couple of irises. The plants are always packed well and they are healthy plants with good roots. I will say a few of the daylilies could have used a larger container because their root balls were so large. Most everything bloomed the first year, but not all. That\'s ok, I know that sometimes it takes a year for the plant to bloom. However, even the plants that didn\'t bloom grew larger. Neither iris I ordered bloomed last year and a few of the daylilies did not bloom so I look forward to seeing those this summer. I just placed my third order with GW last week and this time I am trying a few hostas and some more daylilies. I am looking forward to getting my box in March!On February 6th, 2017, raestr added the following:
Just an update on the plants I received last March. As usual, the daylilies were very nice. The hostas were inconsistent. I received a few very nice sized plants, especially the Wheee hosta I ordered. However, others were very small. I will say, all of the hosta made it through the summer, and the summer of 2016 was very hot and dry here. I expect all of the hosta to emerge this spring, but I will have to wait and see.
I was unhappy with the small size of the daylilies I received, some were quite dry. Gave them the benefit of the doubr and planted them anyway. Two years later I am still unhappy with them, few or no blooms, scraggly foliage. I am going to dig them up this spring. Never, never, order from them again. Company representative comment on February 2, 2017: On Feb 2, 2017 5:42 AM, Gilbert H. Wild and Son responded with:
I am so sorry that your plants are not growing now. I would love to know how they come out in the spring. I would like to help you with your plants and meet your expectations. Please call me - Greg Jones the owner at 417.548.3514.
carolmo Olathe, KS (Zone 5a) (19 reviews) October 19, 2016
I ordered very late in the season to get iris - I ordered 9 iris and 3 daylilies. Emailed to know when they would ship - got email explaining why they were not shipped yet (rain in fields). Just received package - all well protected - all labeled - some even in little pots. Free gift of daylily. All are now planted - the tops are green - the roots systems are great - I am pleased (as always). Have ordered for years - saw fields once long time ago and met old owner - started growing daylilies and iris from him. Once they quit growing iris but later started growing them again. Their prices are great. Last fall I ordered lilies and peonies - they are doing great. (My favorite daylily has been Real Wind - I waited until the price went down and I could afford it.)
Posted on June 25, 2016, updated June 26, 2016
Posted on June 1, 2016, updated June 25, 2016
I ordered 2 All Gold Hykone grass and 2 perennial Allegro Poppy. The poppies look barely alive with several dead leaves and maybe 2-3 green leaves on each plant. I decided to keep and see if I can nurse them back.
Apparently they were all out of the All Gold Grass so they shipped 2 Variegated Hykone Grass. When I called them and told them they had shipped me the wrong item they said it was substituted because they were out of the All Gold and that gentleman said they are virtually the same grass. I stated that they are not the same.
He said I could send them back and I asked if I would have to pay shipping and he said yes. I told him I did not order them and was charged for them and now I have to pay shipping? Really? He sounded disgruntled and then asked for my last name and zip code and said that he has issued a $16.00 credit. I assumed that I would be credited back to my charge card since after the experience I did not want to order anything else from them. Apparently it is a merchandise credit to order more....sigh.
I still have not seen the credit nor do I even know where to look. When you do email them, they give you very short answers that really don\\\'t explain anything. I guess I will try to use the credit and then I can be done with them. On June 25th, 2016, mjsteff71 changed the rating from negative to neutral and added the following:
Company sent me a full refund. On June 26th, 2016, mjsteff71 added the following:
Company sent me a full refund. Company representative comment on June 1, 2016: On Jun 1, 2016 10:47 AM, Gilbert H. Wild and Son responded with:
Matt - I am so sorry you felt rushed. We had hundreds of calls on Tuesday after the Memorial Day Holiday and we try to serve every customer. Don't worry about your credit, I just issued a full refund to your card. I am again sorry to disappoint. We have shipped nearly 20,000 orders this spring and this is the 2nd negative....it bothers me greatly when we fail a customer. Greg Jones - Owner - 417.548.3517 direct line.
BJames1 Elizabeth City, NC (Zone 8a) (14 reviews) June 19, 2016
Quality inconsistent. Hostas were small and spring-shipped peony died slowly. Daylilies were okay. Lilies did not bloom expected color but were true-to-type.
I was very nervous about placing an order with this company, having read the reviews here. But I placed an order for three daylilies and a hibiscus on May 25th, which didn't ship for a week (the website stated that orders would be shipped after May 31st, it was made very clear).
Shipping took a bit, UPS handed off to USPS, and my order arrived on June 7th, FIVE days ago. In those five days, my hibiscus has become lush and green -- and is sending up a couple of new branches -- my daylilies are growing in, and one of them is actually sending up a bract! I'll get blooms this year!
My bonus plant was three bulbs of a beautiful Navona lily, one of which has already popped up through the soil it's planted in.
I understand that some have had negative dealings with this company, but mine has been nothing but positive. If I had based my choice to order on the other negative reviews, I wouldn't have my beautiful Pink Elephant hibiscus and my gorgeous daylilies. I will definitely order from this company again.
Peonylover85 Nashville, United States (1 review) May 20, 2016
By far the BEST PEONIES I have ever seen/received! I will only order from GILBERT H WILD from now on. The best quality, service, all true to name peonies. I will recommend them to everyone I know - and I can't wait to order some dayliies next time, as I have only heard great things from this company!
On an order of peonies, none of them were true to name. Like ordering from a grab bag. Customer Service is rude and will only give credits on erratic plants--meaning that you have to pay new shipping charge and reach into the grab bag again.
I have ordered daylilies over the years from Wild and have really gotten some lovely bargains. This year I decided to branch out and order a lily bulb collection, some dahlias, and iris in addition to a couple of daylilies. The items were shipped in a reasonable time. Everything was well packed, the bulbs are nice sized and well labeled. Looking forward to a pretty garden!
I decided to take a chance on this company after receiving a catalog from them and reading the reviews on Davesgarden's Watchdog section.
I made 2 orders in March and began the wait until it was safe to ship here (NH - zone 5s(b)). I just recently received my orders on April 27 and I was very excited to see the condition of the plants and bulbs. EVERYTHING was amazing! Sadly, one Butterfly Bush got damaged in the shipping process. But, the friendly people at GH Wild said they will send out a replacement on May 9.
The plants were all packaged VERY well and in excellent condition. The plants, bulbs, bare-roots, and tubers were all top quality! I even got a free Daylily in each shipment!
I cannot say enough nice things about this company and the people who work there! I am very, very happy with my order and will order from them again next year to fill in some empty spaces. I have had some seriously bad experiences with mail-order plants - especially from QVC's 2 vendors (you probably know who they are). From both of them, I have received tiny plants that were barely alive and paid WAY more than I paid with GH Wild.
This company is excellent, professional, efficient, and friendly! Their plants are absolutely top notch! For your money - and your peace of mind - you can't go wrong with GH Wild!
I have ordered from Gilbert H. Wild for almost 20 years. I make an order at least every 2-3 years and I received my most recent order last week. Everything but the cannas are planted and growing. The only time I have had a failure was due to my own negligence or lack of love from Mother Nature. I highly recommend the company and that are favorite!!!!
Posted on September 20, 2015, updated October 16, 2015
First time ordering; 4 \"bushels of blooms\" and 4 named peonies. I placed my order mid August, got confirmation immediately. I also emailed them to make a change a week later and got a really quick and courteous reply that they would make the change for me. I received shipping confirmation and tracking on a tuesday and received roots following tuesday after labor day. The bushel.of bloom roots looked awesome. No black spots or broken roots. They were all named but lots of duplicates. The I individual cultivars I bought were okay. Overall, very happy with quality and smooth transaction. They loom like they should all bloom next summer.On October 16th, 2015, Qdangson added the following:
So I ordered 5 each of the 4 Heuchera they had on clearance for $4-6. I didnt expect much more than liners since shipping was free. I got a UPS ground notification which stated the box was 19lbs. When they arrived 3 days after shipping, it was a huge box. Each plant was in a 4" pot , well watered and packed into individual cardboard sleeves! It was astonishing how much effort went into packing. I cant say enough good things about the order. I would have been fine if the were unpotted and wrapped with newspaper.
Ordered for the 1st time last year, 2014, several peonies. Arrived promptly, and were large and healthy roots. However, it's been a year, and only one of 2 BOGO plants has bloomed, while 2, including 1 Red Charm, have only reached barely 10" in height, and no blooms. Actually was concerned about the Red Charm last fall, as it didn't sprout at all after planting. So, last fall, I called to verify their 1-yr guarantee, and was surprised at the response of a rather unpleasant woman who barely acknowledged their guarantee, and sounded as if she begrudged even discussing it. So, flash forward to NOW...Just before this post, I was going to place another order, but decided to recheck other buyers' experiences. With recent negative posts here, and overall, they seem to have a good number of them amongst positive comments, I won't place another order unless Gilbert wants to reply, and respond to these issues about my peonies (and I was looking forward to placing my new order that includes other plants too). Don't wish to have contact with another unpleasant phone assistant - is this "customer service"? (I placed that 1st order via phone, and was assisted by a very nice and polite man)
pat236 Stone Mountain, GA (3 reviews) July 18, 2015
Shame on you Gilbert H Wild....I ordered a few daylilies from GHW last season and most of them did not bloom. i received a merchandise credit, which I used to order Carolina Pansy Face daylily. The credit covered the cost of the plant and I had to pay the shipping which was eight dollars. The plant came within a few days along with a bonus daylily...Rosey Returns. The bonus plant was dead and the Carolina Pansy Face was half dead....about five leaves and two were yellow.
I emailed their customer sevice and they apologized and said that I could return the plant to them at my cost. i declined to spent another dime with them. Why should I have to pay to return a half dead plant that should not have been shipped in the first place.
They came back later and said to place the dead Rosy Returns in water and it would be okay....just dry due to shipping. They also informed me that their plants are guaranteed for a year. Neither of these plants should have been shipped. The Carolina Pansy Face was way too small, and the Rosy Returns is dead. I will never shop with them again.
I have ordered 4 empress wu hostas and also 50 Bertie Ferris day lilies from this company, yesterday they arrived and was I surprised. I have about 250 day lilies in my yard and have ordered day lilies from some of the top suppliers, these were the largest and most beautiful Day Lilly roots that I have EVER received. This impressed me so much that I will use Gilbert H. Wild as my FIRST choice when shopping for any plants. I was so happy that I am going out into the yard to take measurements just to purchase some Oriental Lilly's from them. I previously ordered some Iris World Premier and are eagerly waiting for them to arrive. I am a very particular man when it comes to my yard and the flowers that I purchased from this company have EXCEEDED MY EXPECTATIONS.
I know 3 people who used GHW exclusively this year and could not be happier. All plants shipped perfectly and we could not believe the size. I recommend the hosta..huge. This is a treasure of a company. A perfect experience. Thank you GHW.
landreyev Sandyville, WV (Zone 6b) (16 reviews) June 17, 2015
Ordered 3 iris and received 2 free lily bulbs with my order. One of the iris rhizomes was huge, and I received 2 each of the other ones I ordered which were regular sized. All appear to be healthy and viable. Pleased with my experience, the prices were extremely reasonable and got good quality plants when promised.
I placed my first order with this company early spring and asked for May shipping, as we'd had a horrid winter with tons of snow and wasn't sure the snow would be gone!
I ordered a Bushel of Blooms (5 their-choice, named Peonys), a specific Peony I wanted, 2 buy-one-get-one-free Daylilies and 2 buy-one-get-one-free Hostas. I was wowed with the nice size of the Peony bare roots, with large eyes ready to start sprouting (had). The daylilies were larger than I expected. I was not sure what to expect, this being my first order; so I didnt order as much as I would have liked..decided to tread cautiously. The hostas were on the smaller size, BUT they were potted and GROWING, nice little plants. I have bought bare root hostas that didnt get that big the first year planted, so NO complaints and the root systems were very good.
I received an extra Daylily as a freebie; the company gives you a free plant to help make up for the shipping cost. All have been planted and are doing well and I am looking forward to the blooms and would order from this company again!
Shipping was right on time, as I requested, and I had occassion to contact customer service with a question and was answered very quickly via return email. It was a very good buying experience in my opinion
ncbill West Jefferson, NC (6 reviews) June 13, 2015
Posted on May 13, 2015, updated June 13, 2015
I have had wonderful experiences buying from Gilbert H. Wild.
All of the plants I have ordered have been beautiful, and of hundreds of plants, only one has died.
I have gotten incredible deals on Hosta and Day Lilies. The more expensive \"named\" Hosta collections are also a great value, and I have been thrilled with the named and un-named hosta and day lily packages I have purchased.
The first time I ordered from Wild, I think 3 years ago, I was kind of amazed (and definitely thrilled) by the size and health of the hosta roots I received. I could not wait to order again--right away I ordered more. And I bought beautiful named day lilies on clearance last fall, at insanely great prices. I just placed another order today...I have absolutely no doubt that I will receive gorgeous healthy plants. One of the best, and possibly the very best company I have ever ordered plants from. I have recommended them to several friends and family members, all of whom have been delighted with the plants they bought from Wild.
I read some of these negative reviews, and it sounds like those folks had some bad experiences. My experience with this company is 100% positive, through several years, through multiple orders totaling at least 500 plants. On June 13th, 2015, ncbill added the following:
I placed a couple of orders with Wild this season. One huge order of Hosta (about 160 plants), and a small gift order of Iris.
My orders were shipped quickly. The plants were well packed, healthy and nice sizes. The bargain "handful of hosta" bare roots were so big and healthy, many of them had full-size leaves just one week after going in the ground. My late-season order had a couple of substitutions, not a big deal for me.
Never a disappointment. Great plants, quick service. I had occasion to email and phone the company with questions this year, and customer service was great.
Great service and great value. Love this company.
MommaCat88 Minneapolis, MN (2 reviews) April 24, 2015
Posted on February 5, 2014, updated April 24, 2015
I have never reviewed a plant company before, but after getting my Gilbert H. Wild catalog yesterday, I felt compelled to become a Dave\'s Garden member so I could tell you why I didn\'t toss the Wild catalog in the recycle bin.
I have previously ordered from this company. If forced to review them, I would have given a neutral rating. Why? They sent very large peonies, nice hosta and, usually, pretty nice Daylilies. Sometimes I felt they were a little small, but for $3.50, I got to try a new variety. Sometimes they were very nice sized. My issue was their 30 day guarantee. Peonies almost never bloom the first year. The Daylilies would not bloom in 30 days. I had a few Daylilies and a peony bloom in a color other than pictured in the catalog. I read reviews here and decided not to contact customer service. Their guarantee clearly stated 30 days. I knew that.
I had no intention of ever ordering from Wild again, since their guarantee didn\'t meet my needs. I couldn\'t resist looking through the catalog before recycling it. They do put out a nice catalog. I am so glad I looked through it. The owner has a letter on the inside cover. He specifically addresses the concerns mentioned on this site. The new guarantee is for one year! It sounds as if the business recognizes they needed to work on customer service and is doing so. I applaud that, and I will order from them again. I hope others give them a try.
As stated in the guidelines for writing a review, it is only fair to try working issues out with a company before blasting them in a public forum. This company does send quality plants. I really respect the fact that they are working so diligently to win back old customers and earn the trust of new ones.
On April 24th, 2015, MommaCat88 changed the rating from positive to negative and added the following:
I was shipped replacements for plants that had been mislabeled a previous season. The owner seemed to want to make things right. The replacements that I received were very small, but two bloomed the first year. They were both the same color, small reds. I hadn't ordered any small reds.
If I was the owner, knowing that I was trying to make things right with a customer that had posted a "give this guy a second chance" review, I sure as heck would have gone to that field myself and made sure the correct varieties were shipped.
I guess if you don't really care what varieties you get, this company is a good deal. If you really want what you order, look elsewhere.
Generally I have been happy with what I received. All plants are wll marked. Potted plants have a label on the pot.
The plants in pots are well packed, yes they are small, what do you expect for the price. Nonetheless, nice plants.
The lily bulbs have always been received in top condition.
Iris's.....really disappointing quality. These were on year-end clearance and appeared to be the dregs.
Daylilies: You need to read the descriptions so that you are not surprised when you get seedlings. Nonetheless, I have been happy with the daylilies. From their site:
"... All plants are bareroot, 2-3 or more fan divisions, unless they are indicated as potted.
We pot all of our newer introductions in a 3" by 3" by 3.5" deep pot and ship in a protected sleeve. Potted plants are usually single fans about the size of your thumb or two smaller fans the size of your little finger. This is the same size pot we use for our field planting and have over 90% bloom, and the plants grow very quickly because of all the hair roots in the pot. "
I love this company - I only wish they had a larger selection. The daylillies and hostas I've ordered from them have large rootstocks and are healthy looking. They almost always send more than I ordered, particularly with daylillies. Plus their prices are great!
I have ordered from Gilbert Wild for three years. Of the 100-plus plants I've purchased (a sampling of everything they offer from grasses to peonies), I've never experienced a failed plant! I can't say that about any other mail order company. In the interest of full disclosure, I've never spoken personally with a company rep because I've never had to. I use the mail order form accompanied by a check, and the plants always arrive around the time I requested and in good condition. I live in zone 3 and have ordered a few zone 5 plants from them just for giggles...even those have flourished! I'm real pleased.
I just received my first order placed with Gilbert H Wild and Sons and I must say that I received way more than I expected. All of the daylilies were tagged and packed beautifully. I ordered approx. 45 sets of lilies. I was expecting one to two fans per lily. I am going to have to make another bed to hold them all. Some of them came in with three to four fans per plant. The root base on these plants are huge!!. I am from Texas and was expecting somewhat of a loss due to the distance and the heat but everything came in just fine. The free bonus plant is actually color coordinated with what I had ordered. The customer service is great. I called after placing my order and the young lady I talked to was very informative and helpful with my questions. I am looking forward to ordering my irises from them as well. I will definitely recommend this company to my friends. Thank you Greg Jones and thanks to your awesome staff for all you do for your customers.
This is sad. Something bad has happened to a place which we really liked. We have ordered in the past from Gilbert H. Wild and were pleased at the product and service. Plants were beautiful and large and healthy. Because of such fine service, we expected at least decent service this time.
Please notice we tried to work things out with them on this before now. We tried and tried!
Something drastic has changed at that place of business. Whatever it is, we would never go back there so long as the same person was taking the orders. We would have to be assured of a great change before looking forward to their business the way it once was.
We now see from other negative reviews we are amongst others facing problems coming from apparently one person. It must have been the same as she dared us to say something bad on the Garden Watchdog and she would refute it saying what terrible customers we are.
Recently before we reordered, a neighbor cautioned that she received an order with dead plants and that we should beware. However, this was an anomaly surely not to recur, so we placed another order.
In the process of making the order, this time I talked with a person we now think may be called Debbie. I had a difficult time dealing with her, so talked with her boss who smoothed things out. Then I called again to add to the order and once again dealt with Debbie. It sounded as though all was straight and we heard nothing further until now.
I got word a childhood friend in France had passed away, so arranged to go back for the funeral. As we were leaving, we were surprised to see a box sitting in our driveway, checked it, found it full of plants in bad condition, and in need of urgent care to keep from all dying. That ruined our preparations and set back our plans. I was able to check them out and photograph their condition. One was rotted into mush.
As we were now ready for my flight to France, I took the time to call and explain what happened and was met with now a very hostile and accusing Debbie. When I mentioned the package came by surprise and at the worst possible time, Debbie simply shrugged that she had no way of telling us it was on its way (UPS) Yet I had contacted them numerous times in the past, through the only email procedure available, the one on their website, so they must have had our own.
It was Debbie with whom I discussed the order and final mix yet Debbie denied it and accused me of lying and trying to cheat to get free plants. This behavior surprised and shocked me as I tried to discuss only to be shouted down by a now belligerent Debbie.
I passed the phone to my husband who simply sought Debbie's name. Debbie had refused to identify herself but when he pushed, she said it was Debbie. She said if I wanted to talk to her boss I would have to call on Monday, and that was after I said I was leaving for France today. Then Debbie became argumentative with my husband as if we were trying to cheat and get free plants or threaten to report her. I told her in my 74 years I rarely meet employees who are so hostile with customers and who still think they are helping their business.
Finally she said she would replace the damaged plant and send the one she claimed was never agreed to, and for free so I couldn't report bad things to Dave's Garden and better tell them I got something free I never paid for. O.K. gee whiz, I got something for free, I guess.
Flabbergasted that any employee would talk to a client in such a rude matter, I cut the call as short as I could, realizing she will now sent the replacement and missing plant with the expectation I will not report to Dave's Garden. Well, she did send the replacement and a tracking number. The problem with that is it was set to arrive in our area on Friday of Memorial Day Weekend to be delivered five days later. The poor day lilies were two inches long and dried. I soaked them for three days and they are now planted. Our hopes are not high. Our resolve to never return to Gilbert H. Wild is very high.
I ordered a few lilies, irises and peonies from GHW. Some made it, some didn't, but I was particularly saddened that one of my peonies didn't make it... not only because it was pricier than the rest but I reallllly wanted that dang peony. I received the root last fall, it had a couple eyes on it, but this spring it was shriveled like a raisin. Of the 4 peonies from them, it was the only one to not make it. I emailed GHW to ask what their procedure was when this happens, since they "guarantee" their plants, and it even says on their site "all you need to do is let us know and we’ll make it right!" Now, I wasn't expecting them to hand deliver a beautiful new root on a silver platter, but I was at least hoping for some sort of human response. All I got was one sentence that they were done shipping for the season. This was end of May, we're not talking about the middle of July/completely out of season. And yes I know they probably get a ton of emails like that and don't really give a hoot about my peony... but in an age when customer service is of such importance, and the internet exists to air grievances, it would suit GHW well to have a nicer boiler plate response than 'we're not shipping' and possibly some sort of solution, especially if you tout "guarantees" on your website. So if you're looking for cheap flowers, this is the place to go, or better yet might as well just go to the big box gardens, customer service is apparently all the same around here. But if you do shop GHW and you're excited for one particular kind of flower, order a few because you never know what will come up next year.
Recently received an order of lily bulbs and daylilies from this company. Compared to daylilies I had ordered from another company, I thought the ones I received from Gilbert Wild were rather puny. The lily bulbs were small, but they were the size advertised. Package was very messy to unpack.
First order. #110 daylilies for $230. Shipper must have rolled and dropped shipping box repeatedly - looked like a cardboard 'potato'! Not impressed. Opened box and removed contents - looked like the rough handling didn't hurt contents amidst the dampish shredded newsprint. Checked plants and really surprised they weren't more disarranged. None of the fans slipped out of the white identification tag wrapped around them. The packing methodology helped with that. With that check, I have been surprised by the small size of the bare root plants. The largest variety is about 13 long; that was only one set of 6 of one variety. The majority are 8 or so. A few are about 6 in. None are what I'd call 'robust' or even 'vigorous', except that one largest set. I'm soaking them now to ready them for planting tomorrrow. Growth after planting will tell. I'll update this at the end of the growing season, I hope.
I have ordered both hosta and daylilies from GW&s several times over the last few years. The plants I receive are always in good shape and I love getting the bonus plant. I'm very happy I found this company, the prices are fair and service has always been excellent. Since they are only a day trip away I'm anxious to visit their display gardens soon.
Posted on May 12, 2014, updated May 13, 2014
Posted on May 12, 2014, updated May 12, 2014
Tiny plants, for example, 'The Blues' grass was less than an inch across and the Butterfly Weed was 2.5" tall - a seedling plug stuck in a larger pot - no new roots even.
Poorly packed, loose soil all over and plants were out of pots and one was broken.
Mining insect infecting the Trollius.
Not "Field Grown" as advertised, and when asked about that, no reply.
Guarantee? As store credit, meaning an unhappy customer has to order again. How does this make it "right"? If I am unhappy now, why would you think this would make me happy?
So, overall, I wouldn't really recommend ordering from this outfit unless you Like getting bent over the rail.On May 12th, 2014, InsaniD added the following:
It has been about 2 hours since I originally posted this review.
I must add to it, now.
In my previous emails to this company I had very simply and politely explained my issue and made no demands; I left it open for them to reply as they would - I generally find that approach works well. I was sent back an email saying "We have given you a credit".
Now, I had not thoroughly read their policies, etc, I had only skimmed them, so did not notice the refund policy beyond the fact that they had one - my bad, I will admit that. However, as I've dealt with several online outfits in the past, and the policy pretty much across the board has been refund or replacement (and NO, they didn't want their plants back! At most a photo was enough, and several places just take your word for it. (See this companies replies to negative comments if this confuses you - look for a reference to JC Penny's).
So I assumed that the credit was back to my Paypal account, from which I made the purchase. But when I noticed that no refund had been issued, I sent a polite email asking what was up. I was told it was "on account for the next time you order". That is sort of assuming I plan to order again, isn't it? I replied and said I didn't think it likely I would be ordering from them in the future (I'm not into particularly into hostas, lilies or peonies, which they do have a great selection of, and they do not have a great number of perennial selections, which I do like) and since I thought the plants were too small for the price, as well, I wasn't planning to order from them again. I closed with a "Thank you, anyway."
But I waited an hour before posting a review, to see if I would get any sort of reply to my last email (they do answer emails quite quickly). I did not get a reply, so I came here and posted my overall review.
However, within an hour of this review being posted, the company called the home phone, and left a message for me to call them. I was not really thinking of returning the call; I had moved on already. I purchased, I received, I communicated, and I reviewed. This experience was over with, to my mind.
Then, just a little while after getting the call, I get a Paypal notification. The company refunded the entire amount of my purchase. All of it. Every red cent. Including the shipping.
Now, however strange this might sound, this does not make me feel any better about the whole experience at all. I'm not one to look for a way to take advantage of others or feel like I may have done so. But I also want to feel like I got what I paid for, and if I do not, I want to be treated fairly and come to an agreement that both parties can be comfortable with. This response was unreasonable and sort of insulting. All or nothing? Really? How does that make sense from a business view point? If they had simply issued a true refund, even a partial refund for the tiny grass or butterfly weed to make good on their ridiculously tiny size), I would have been satisfied. In fact, in my original email to them, I opened with, "Hello. I received my box of plants today, and overall I am pleased."
If they had simply issued the "credit" to my Paypal they would have only suffered an $8 loss; instead, they've chosen to take a $44 loss. Had they refunded the $8 in the first place, they would also have gotten a better rating from me, and while the review would have read the same, I could have instead said something positive, like, "Gave a refund on the plants I was unhappy with."
A case of way too much, a little too late.
So now I don't know how to feel or what to think. Except that I will not be doing business with them again...On May 13th, 2014, InsaniD added the following:
The only thing this person has said that was true is that they have refunded my purchase price in full. And that I reviewed after the process was complete. Not going to leave a review the day or even week I get my plants, unless the service and plants were just that good. And it was not and these were not. See original review, etc.
I will GLADLY forward the string of email to whomever would like it (DMAIL Me) so they can see that other than offering the In Store Credit, I was NEVER even offered the option to return plants (though I would have sent them back on THEIR dime - not going to throw my good money after bad, you know? That is the suckers route. And they won't pay to have them returned anyway (they know people won't go for that, so they save a lot of money in unfulfilled credit, lol). I know of NO company that asks for plants back. Bluestone, Santa Rosa, David Austin, Spring Hill - all companies that COMPLETELY stand by their product and don't ask for anything but Maybe a PHOTO of the damaged plants, and they talk to you to try to figure out what went wrong. These guys didn't "try to work with me", trust me, they just want to make themselves look good by bad-mouthing me, as they do to every negative comment that has been left. According to them, their poop DOES NOT stink - but the unhappy customer's does...And this company has said in other comments that if you were to purchase something from Sears, or JC Penny's, and you didn't like it, you would be expected to return it for a refund. This is true. But what they seem to forget is that THESE COMPANIES ISSUE RETURN SLIPS SO SHIPPING BACK DOESN'T COST THE CUSTOMER ANY MORE MONEY. Or you can simply walk into any storefront and return it. If Wildes wants to issue me a return slip, I will happily put the plants in a box and ship them back. But as I said, I'm not going to spend $10 to get $8 back. That is just craziness.
And I love the "claims" of customer satisfaction, lol. You can spout any number you want, but the proof is in the pudding, as they say. 1 person in 5 (25%) of people who left reviews here on Dave's were UNSATISFIED.
GET THAT? TWENTY FIVE Percent HATE Your Company. Now add in the NEUTRALS and you get 35%. Which is ONE IN THREE who probably wouldn't waste their money buying from you again.
But that is the point, right? You won't have to make good on all those "credits" with your ridiculous "return" policy. The kind of policy shysters use.
Numbers don't lie. But this company does. For shame, to invoke God's name whilst LYING.Company representative comment on May 13, 2014: On May 13, 2014 3:55 AM, Gilbert H. Wild and Son responded with:
Well we really tried this spring to make it without one negative, we have shipped 8,847 packages thru this morning without one negative, until yesterday. We tried to work with Dea as well. We did exactly what the 1 year guarantee said we would do, We offered her a full refund on any plant that she did not like if it was returned or in store credit for any plant she did not like but was not willing to return. We changed our guarantee because of recommendations from Dave's Gardens fans, and it really hard to give some one all of their money back if they want to keep the plant. So we gave a in store credit. She posted the negative when she discovered we gave her an in store credit, not when she got the plants or after she planted them, WE HAVE NOW RETURNED HER MONEY IN FULL VIA PAYPAL. We appreciate Dave's Gardens Fans, and we work very had to please all of our customers, who else post the owner direct line number (417) 548-3517 Good Gardening and God's Blessings! Greg Jones Owner 1out of 8847, if this was baseball we be great....but I lose sleep over complaints like this!
Posted on October 4, 2012, updated May 12, 2014
Posted on October 4, 2011, updated October 4, 2012
Posted on March 25, 2011, updated October 4, 2011
Posted on August 7, 2010, updated March 25, 2011
I have always received wonderful plants and good service from this company. I repeat ALWAYS! Plants, especially perennials, are living things and take time to grow and develop into full grown specimens. In our instant gratification society, we want big, large plants and we want them now! A peony takes a full 3 years to develop, no matter where you buy it. Same with hosta and daylilies. Many people here on this forum expect miracles the first year of planting. With perennials, it just isn't going to happen.On March 25th, 2011, buxtehude added the following:
I have made my order at Wild's again this year, and I can't wait to receive it. I live in zone 5, so it is to arrive here in Pittsburgh at the end of April. Their plants and their shipping costs are always reasonable. If you order $60.00 or more, you get free shipping. That is incredible in this day and age. I love their peonies and daylilies. They have great plants at fair prices!On October 4th, 2011, buxtehude added the following:
Last week, I received my fall order from Wilds. Everything was packed wonderfully, and all arrived in perfectly healthy condition. I ordered Alabama Jubilee and Primal Scream daylilies, hostas Sagae and Praying Hands. Also ordered 3 orienpet lily bulbs. They were all nice sized planted. I planted the daylilies and hostas almost immediately, and we have had a nice soaking rain here in Pittsburgh for the past week, so that the plants are getting a good established root system before the fall. The total shipping cost was $9.00, which is wonderful. Most competitive nurseries are charging 2 or 3 times that just for shipping. I would highly recommend Wilds. I have never been disappointed in their plants.On October 4th, 2012, buxtehude added the following:
I just received a fall order from Wild's. Daylily "Mateus", Iris "Betsey Boo" and "Beverly Sills," Hosta "Dream Weaver" and "Sum and Substance." All arrived in fine condition, ready for planting. Nice sized plants too! Even a free daylily, "Family Reunion" thrown in for good measure. I know of no company offering a freebie anymore. Thanks Wilds!On May 12th, 2014, buxtehude added the following:
Several weeks ago, I received my order for hostas, daylilies, dahlias, lily bulbs and canna bulbs. All arrived in wonderful condition. All have been planted and I could not be more pleased. Plus, an "extra" free daylily thrown in for good measure. The shipping was free, (save for the $3.00 packing fee on all orders), since my order was over $75.00.
Thanks Wilds. You're the best!
by the way, the hosta 'Komodo Dragon' that I ordered from Wilds about 4 years ago is HUGE. It is sill unfurling, and it is a grand specimen in my hosta bed.
WOW!!! I've found me a new company to order from. I usually only order from 2 companies. Glad I tried this one. Beautiful plants...great packaging! I ordered 26 plants...all great looking. I also received a free one. Thinking about placing another order now. I buy hundreds of dollars worth of plants every year. Yes it's an addiction!! ;) You can tell this company cares about their plants and their customers. So to Gilbert H.Wild and Son...I Thank You and my bees Thank You!!! You have a new customer for life. Look for future orders from me.
I received my order this week. When my order was placed, I requested that it be held for several weeks, and this company did exactly as asked. My order was filled correctly and arrived promptly. Most of the daylilies had two fans, albeit small, and they all looked healthy. I am satisfied with my experience with this company.
I have ordered from this company several times over the past four years. I have received and planted over 400 hostas, dozens of iris, daylilies, lilies, and other perennials from them. I have been extremely pleased with everything! Each year everything comes back - bigger and more beautiful than the year before.
The quality of the plants and the customer service is outstanding. You also can't beat their prices. I plan on ordering many more plants from this company. I feel very lucky to have stumbled upon their website.
Posted on May 19, 2007, updated April 12, 2014
I ordered 6 or so daylilies last fall and planted them - they are all up and looking healthy. I ordered another 6 or so this spring and again got great looking starts. You can't beat the price from these guys.
Now the big test - will they be the correct cultivars? I hope so - if I remember I will update after they bloom.On April 12th, 2014, Lauribob added the following:
I ordered several daylilies, a peony, a hosta, a couple grasses, and an iris this year. They just arrived this week and look absolutely great! Nice large plants - all but the peony & daylilies were in 4" pots, well packed, and arrived moist. The daylilies & peony are large divisions showing lots of green growth. I don't think you can do better for the price than these guys. I have bought from them for several years now.
I ordered the bouquet of blooms daylilies 100 for $100. The catalog had a promo code which offered 10% off 100 or more plus free shipping on orders over $75. I also ordered a stargazer lily.
I received over 100 beautiful, healthy tubers. They were freshly dug and some are sprouting. The stargazer (3) are huge.
The order was placed on March 31 and UPS delivered them April 3.
I WILL be ordering from them again. Wow I am impressed.
Now if I can just get the weather to cooperate.
gingerbee1 Back Mountain, PA (Zone 5a) (2 reviews) March 9, 2014
I have been ordering from Gilbert H. Wild and Son for several years. I have always received healthy generous sized plants, and even a bonus plant with each order. Their prices are always very reasonable as well. I have already placed my spring 2014 order.
TheRectory Stanardsville, VA (2 reviews) March 6, 2014
We love Gilbert Wild and Sons!
Everything arrives promptly (weather permitting) and is well packaged and fresh. We have always found the sizes of their offerings to be appropriate and very often they are larger than expected with the plants they sent being able to be safely divided into half straight out of the box. So, on the rare occasion that something arrives on the small size (and it is rare) Gilbert Wild has more than made up for it in other ways.
Our viability/success rate where Gilbert Wild is concerned has also been impressive with nearly 100% of their products not just living but thriving. We use quarantine pots for everything that we bring into our gardens to make sure that things are OK before we plant them. The root growth we get from their offerings knocks pretty much every competitor out of the water (or soil) as far as we are concerned.
Our first order for 2014 has been submitted and will arrive sometime next month. I suspect that another order (or three) will be sent in shortly. With over 1.5 acres of gardens to build from scratch, we are fortunate to have found a quality vendor like Gilbert Wild and Sons with which to do business and we look forward to continuing to be loyal customers for many years to come.
Happy gardening, everyone!
lyph Ithaca, NY (Zone 5a) (9 reviews) February 8, 2014
I was absolutely astonished to open an email from this company today, and find an advertisement for a pyramid scheme beauty product, endorsed by the owner and sold by a family member! I immediately 'unsubscribed', and will not consider ordering from this company again. I have enough problem protecting myself from unwanted computer spam to allow it in via an established gardening supplier who has my contact information.
Shame on Gilbert Wild.Company representative comment on February 8, 2014: On Feb 8, 2014 3:54 PM, Gilbert H. Wild and Son responded with:
We are so sorry that you feel this way. I just wanted to help my daughter start in a product we believe in, as we are very family oriented. I thought my customers would appreciate learning about this new product.
shastania Miamisburg, OH (1 review) January 16, 2014
I have ordered several times from this company. There are good things and bad things about ordering from here. The overwhelmingly best thing about this company, is the dirt cheap bulk discounts on items. In particular, is the 100 hostas for $100. No where else online ( and I've searched pretty thoroughly) can you get 100 small, but decent hostas for $1 each. In fact its more like 105-110, when you actually count up your order, plus when you order at the right time, you can get 10% off and free shipping, which makes each hosta cost about 85 cents. I have ordered these 3 times now, and after about 2 years, the plants look like a $15 plant you would find at the local garden center. As far as survival rate, I had a 100% survival rate, even when a few of the hostas had root rot and mold on them, I planted them anyway and they eventually grew into large plants! If you have a large area of shade and want a beautiful lush ground cover ( and don't mind waiting 2-3 years), buy several hundred of these and watch them take over.
There are also bulk discounts on many other things such as daylilies, grasses, etc. These are what makes ordering from here worth every penny, and can save you hundreds of dollars when planting a large area.
The negative part of this company I find, is that when ordering single plants, they arrive small and sometimes not in the greatest shape, compared to the price they charge. I find that going to a local nursery, you can get a plant that is bigger, with more roots, and in a larger pot for a comparable price. But to be fair, I have ordered from many mail order companies, and they ARE ALL this way, so this is not really different than any other company.
What you have to decide is what plants you want, and search the local nursery's for them, to get better plants for same or cheaper. Then if the ones you want aren't available, bite the bullet and order from a mail order company. This company will be comparable to most others in value you get for your money. They are also quite good at customer satisfaction and helping you get replacements if your plants are not up to expectations.
The message to take away from my review is... If you buy certain items in bulk from Gilbert H. Wild, you WILL NOT find a better deal anywhere from a mail order company! Save$$$$$$