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I ordered from Daylily Discounters' website in October 2000. I received an email confirmation that my order was received, but no information on when I could expect it. A month later, and I had received nothing, nor had I heard from them. I called many times and left a couple of messages, but many times, their message machine was full. I tried emailing the customer service address, but never received a reply. In January, I contacted my credit card company to dispute the charge whichhad been made to my card in November. Three days later, I received a package from Daylily Discounters - via regular mail! I noticed the postmark was from November. OK, so the package had been lost in the mail. Still, their customer service sucked. I never once spoke to a live person or received a response to my emails or messages. They seemed not to care that my goods had arrived four months late! Of course, the plants were dead, but still I was suprised at the small size of the fans (it was my first time mail ordering daylilies). I was almost glad they were dead, as I would otherwise have been extremely disappointed.
I ordered from Daylily Discounters for the first time in early October 2000 and immediately received a confirmation email from them on my order stating they would charge my credit card once the order was shipped, and thanking me for my business. I have never received the plants. I have emailed their lousy customer service department with inquiries regarding my order since I live in Zone 5 and winter was fast approaching, with no response. I sent another email to cancel my order due to the lateness in the year, with still no response. My most recent credit card statement shows they got their money anyway, but I never got my daylilies. When you call their 800 number, you get a recording and have to leave a message, which I did, requesting a call back, which I am still waiting on. I will never order from them again. I have ordered from several mail order nurseries and have never been treated this way. Absolutely no response, no flowers, yet they sure billed me for them. BEWARE.
I was quite surprised that all of the daylilies I've ordered from Daylily Discounters, a Florida company no less, have done beautifully here in Maine. I've ordered on more than one occasion, and been very satisfied. My daughter-in-law, however, had one plant that was incorrectly labeled and not the variety she ordered. She didn't know this until the second year after planting because it didn't bloom the first year. When DD was notified, they replaced the plant, even after all that time. My ordering is only limited by the space left in my yard.
I have ordered from Daylily Discounters since 1993. I have never been disappointed by their quality of plants, nor by their service. I always get big healthy root divisions, most so large that I can immediately divide them in half and get two plants to put into the ground. They come well labeled. They frequently add a bonus plant or two. The one time that I paid the extra money for UPS 2 day service and the plants did not come any faster than UPS ground, I called DD and explained the situation. They not only refunded the extra money I paid for the 2 day shipping, they refunded ALL my shipping charges immediately! I will continue to do business with this company!
I had a rotten experience with Daylily Discounters. Like other daylily enthusiasts, I've drooled over the color photos in their catalogs for years. I recently ordered a total of about $700 of daylilies this summer from about a dozen growers in the U.S., all on-line catalog sources except one, which was within driving distance of my home. All were great, courteous--sometimes their plants were so fresh it was unbelievable. I submitted my order to DD before any of the others. I called twice to check on the progress of the order because things were moving so slow. I explained that my order was part of a gift collection, and that I had received all the other cultivars for that particular gift. When I did receive it, it had been shipped the Thursday prior to Labor Day. The plants were packed in shredded paper and looked brown, lifeless and unhealthy. I'm no stranger to lilies, and I know that the roots are what counts, but having received a dozen other shipments that were beautiful and healthy, I was very disillusioned. I called to voice my displeasure and they could have cared less. I explained that LITTLE JACK was in honor of a newborn friend's baby named Jack, and I really didn't want to be giving what appeared to be dead flowers as a gift--some gift! They did not offer to replace Little Jack quickly, but said they were swamped with work, and maybe they could get me another one in 2-3 weeks. All the other growers I dealt with informed me by e-mail that they would not ship over a holiday weekend for that very reason. I won't order from them again!
They are very helpful and very accommodating. I received my colorful and informative catalog with photos. When I asked for their recommendation to choose exotic and uncommon variety, they send me an assortment of award-winning daylilies and also the Munson seedlings. The seedlings are coming out strong and healthy. To my delight they are all "budding " and flowering. I look at them every day and to see what color will come out and bloom. They told me that each fan is a different variety. I can't wait.
One can do much better than the selection offered by Daylily Discounters. Moreover, the prices are actually higher than those of many other growers. The plants are okay, but the bonuses are terrible (often just a seedling). I would suggest that people consult the many growers listed on the internet to get a better selection of plants.
Daylily Discounters is better than O.K. or Excellent. Last year I ordered bulbs, corms, whatever they are called. Spent extra money to ensure rapid delivery by UPS. A couple of weeks later they turned up in my mailbox on a Saturday. The mail had been picked up the day before. The bulbs were dried up and useless. The first place I called was UPS. Their driver claimed he had delivered the bulbs three days after I had ordered them. He claimed he had given them to a woman who answered the door. If he delivered them when he said he did, he delivered them to the wrong place and the people did not bother to correct the mistake until at least two weeks later. I never did call Daylily discounters. UPS apparently called them to verify my story and Daylily Discounters called me, at their expense. A distance of 1000 miles. And then they replaced the bulbs and included a couple of extras. That is far above the call of duty. I have been buying Daylilies from Daylily Discounters for about 10 years and have never been disappointed.
This is undoubtedly one of the best growers of daylilies in the country, as well as a company with much integrity. The quality of their plants is excellent, very reasonably priced, and they have always given me more for my money than I expected. What's more, their catalog leaves nothing to one's imagination. I have ordered several hundred daylilies from this company, and will continue to use them as my major source of information on daylilies.
I have ordered from Daylily Discounters for 4 years now. Great company and informative catalog. Customer Service is the best I have ever seen. I ordered discounted lilies at the end of the season and they were concerned about shipping them to me because I am in NH. They called me to be sure that the frosts would not affect the planting. I was amazed.
Have dealt with them for three years. A quality organization. Best prices I've seen; top of the line plant quality and tremendous selection; beautiful catalog; and they always give you more value than you paid for.