The scoop on 'Bouncing Bear Botanicals'

Company Profile   Bouncing Bear Botanicals Mailing Address: P.O. Box 1993 Lawrence, Kansas 66044 (United States) Phone: (785) 856-0050 Fax: (316) 462-0550 » E-Mail them » Visit their website Recent reviews: Past month Past 6 Months Past 12 Months Positive 0 13 24 Neutral 1 6 6 Negative 1 2 3 This company offers a variety of plants and seeds. Other helpful information: Accepts retail and wholesale orders

Company Comment, posted on September 15, 2006:   Always the best. Large selection of ethnobotanicals. Guaranteed low prices. Lots of herbs to choose from.

Feedback History and Summary   40 positives 10 neutrals 7 negatives

Comments:

Rating Author Content Neutral tpitts1 Spartanburg, SC (1 review) October 22, 2009 Posted on October 19, 2009, updated October 22, 2009 Posted on October 17, 2009, updated October 19, 2009 My experience with this company was not satisfying at all. Not with the products they have but with customer service. I ordered from the website and paid express shipping 1-2 days $25. When I received shipment confirmation, I noticed there where to different tracking numbers, one for USPS and the other UPS. I promptly called them to find out if my order was coming express, as promised and paid for. First the lady sarcastically, explained that USPS and UPS were two different companies and they would not arrive together. OOOOOOK, I just looked over that, and EXPLAINED again what I was saying. She then explained to me that two of my products are shipped from one state and the other from her location, but I was assured that they would arrive the same day. 2 days later UPS delivers but nothing from USPS. So, I called again, this time she patched me to John who said someone sent out the package Priority mail and he does not know why. He refunded half of the shipping, which I said ok to due to him assuring me that my package should arrive no later than Saturday. He also said that he was going to put on their website that Salvia is not sent out express EVER. No, package today, which pushes me back another week on my project. Not happy with Bouncing Bear right now at all. On October 19th, 2009, tpitts1 added the following: Mail delivery again today and no shipment from Bouncing Bear. No email from them with an update or anything. Horrible customer service! Tried calling them 5 times and each time a busy signal. I understand that they are a business and today is Monday, but when you pay for express shipping you should not have to wait a week for your purchase to arrive. We were using this as a project, but now we have to reorder from ishaman so we can get it here by wed. So disappointed that this did not work out because no one can beat BB prices! On October 22nd, 2009, tpitts1 changed the rating from negative to neutral and added the following: I received an email from Jon concerning this "lost" shipment, informing me that he would ship today overnight today which is the 22nd. I am changing this until neutral for now and will await my package. I should have my package by Friday. I called customer service and was given another warehouse number to call. No answer, so I will check back on their site for a tracking number. If no package is received by Friday. I think the best thing to do is request a refund. I want the salvia, because my project will help prove a point and fight to keep it legal. Funny thing about this whole process is the fact that the USPS denies ever having possession of this package. anywho, 6 days and counting, for express delivery. This is truly a first for me. I emailed John and sarcastically said this is making me think that they are out of Salvia and stalling (In fun though). I have stopped being pissed and just laughing at it all right now. Company representative comment on October 19, 2009: On Oct 19, 2009 2:56 PM, Bouncing Bear Botanicals responded with: Hi, Sorry for the trouble. There's no further update to give at this point other than to say that I've had a nice "What the %$!@ were you doing sending it like that?" talk with the packers. I don't know why the post office is taking so long to deliver. I can send extras on your next order for the trouble. We could reship the Salvia divinorum, but it would still probably arrive later than the first package. Thanks, Jon Negative yoshi450 (1 review) October 12, 2009 i ordered syrian rue, 56g mimosa hostilis inner root bark, 10 hawian baby woodrose seeds. i was happy to see that the package was at my house within 2-3- days. when i opened the package the first thing i examined was the seeds. some were crushed (the seeds are hard to break so i dont consider it shipping damage) and it looked like a few different types of seeds unless some where just deformed. some didnt have the fuzz that the seeds are supposed to have and others had a little bit on it... i weighed out the bark on my personal digital scale and it came out to 55g's (isnt much less but wasnt 56g's). and not all of the bark was inner root bark as advertised (had outer bark also attached on some of the pieces). the syrian rue seeds however seamed to be in good condition. i didnt weigh it on the scale due to the fact that it seamed like it would make a mess. I woud also like to note this was my first time ordering from them.. would like to hear something about this as soon as possible- yoshi450@gmail.com Company representative comment on October 12, 2009: On Oct 12, 2009 8:23 PM, Bouncing Bear Botanicals responded with: Hi, We clean most of the fuzz from the HBW seeds prior to shipping. The fuzz can be poisonous if your dog or something somehow ate them. There should have been extra Mimosa--we always go over a bit on everything--so that's unusual. Being so close in weight, I wouldn't really want to reship that, if that's alright. If you'll be making any future orders, just make a note of it and we'll send some extra for the trouble. That cool? Thanks, Jon Positive elangler Martin, TN (1 review) October 02, 2009 Ordered on Sept 30 late at night and received my items on October 2nd. Quick shipping for me. Have yet to test products, but they deserve a positive just for their quick shipping. Neutral mercurous Denver, CO (1 review) September 27, 2009 The first order I made from Bouncing Bear Botanicals was on 01 September. I was delighted that the company confirmed my order and had it shipped out almost immediately. I received my products within days and was completely happy with all of them. So I decided to place another order. On 13 September I placed another order. Again, almost immediately I received an email that my order was shipped. However, this time it did not arrive. On 22 September, I logged into my account to double check the status, which indicated that my order was shipped. Since I hadn't received it, I sent an email to the company via their online form expressing my concern. I instantly received an auto responder highlighting common customer questions. The message said if my question wasn't answered in the email to simply hit reply, which I did, only to receive yet another, identical auto responder. To this date, I have yet to hear anything from anyone at the company. This is extremely disappointing to say the least. I doubt I'll ever be buying anything from here again. On September 28th, 2009, mercurous added the following: Thank you for responding quickly. Mine was order #135222. On October 5th, 2009, mercurous changed the rating from negative to neutral and added the following: I did receive my shipment finally. I imagine I probably will be ordering from Bouncing Bear Botanicals again since they truly do have quality merchandise, a large selection, and very competitive pricing. Company representative comment on September 28, 2009: On Sep 28, 2009 10:22 AM, Bouncing Bear Botanicals responded with: Hi, Did you use a different e-mail address when you replied to the automated reply? It sends that e-mail once per e-mail address. If you let me know your order, I can get that reshipped. We were using UPS Mail Innovations for about a week and it was extremely inneficient. We have switched back to just going straight through the post office. Sorry for any inconvenience. Thanks, Jon On Sep 28, 2009 1:42 PM, Bouncing Bear Botanicals added: Cutting it close to get it reshipped today, but we can get that back out by tomorrow. Thanks, Jon Positive myheroinex7 Lexington, KY (1 review) September 10, 2009 Wow, this company is fast and has very good quality on some Salvia. I have experimented with different websites and their quality and by far this website is on the very top of my list. A+ 100% Legit! Neutral eric101 (1 review) August 30, 2009 My experience has been terrible, I wouldn't recommend this company to ANYONE. I placed an order for a salvia divinorum sampler pack on August 14th. On August 22nd the status of my order (on the invoice page) changed from "Printed" to "Shipped." I received an e-mail to inform me that my order's status had changed and that I could track it via stamps.com, which I proceeded to do. The package status on stamps.com has been "electronic notification" since the 22nd and has not changed. It seems that Bouncing Bear Botanical's has failed to give the package to the USPS. According to this site's purchasing information page, "U.S. orders usually arrive within about 4 days of ordering." IT HAS BEEN SIXTEEN DAYS Although I contacted the site a few days ago, no one has responded to my inquiry. On August 31st, 2009, eric101 changed the rating from negative to neutral and added the following: Thanks for your response, Jon - I appreciate the update. It seems the USPS is taking a long time with my package, though. I'm eagerly awaiting delivery. Is this the best way to contact you? If it doesn't arrive by Wednesday I will post another response and let you know. On September 2nd, 2009, eric101 added the following: No luck, the package hasn't shown up. Can you please resend it? I've been waiting 19 days now. On September 4th, 2009, eric101 added the following: Order ID: 131846 On September 9th, 2009, eric101 added the following: The reshipped package arrived today in good condition. I'm satisfied with the product, but I'm shocked it took so long. Company representative comment on September 09, 2009: On Aug 30, 2009 3:49 PM, Bouncing Bear Botanicals responded with: That's a delivery confirmation number. The post office doesn't do true tracking like UPS and FedEx. It only shows information after it is delivered or delivery is attempted. We ship the same day we print the label, though. It gets printed, put on the box and goes in the mail bag to the post office within a matter of minutes. If it doesn't show up in the next couple days, let us know and we can reship with UPS. Thanks, Jon On Aug 31, 2009 12:12 PM, Bouncing Bear Botanicals added: You can post here or e-mail info@bouncingb.com Thanks. On Sep 3, 2009 6:39 PM, Bouncing Bear Botanicals added: Sure. What's your order number? On Sep 9, 2009 1:16 PM, Bouncing Bear Botanicals added: Gotta love the post office. If the first one ever shows up, just refuse it or we can work out a discount if you wanted to keep it. Thanks, Jon Positive CaptainOhYeah Janesville, WI (1 review) August 13, 2009 I couldn't be happier. I ordered one 12" San Pedro cutting and a packet of San Pedro seeds with express shipping. I ordered on a Monday evening and received my package Thursday afternoon that same week in a discreet, unmarked package. The cutting ended up being 14" long and over 3" in diameter and perfectly healthy from what I can tell. I received well over a dozen seeds in a single pack and instructions/tips on growing them. I'm incredibly impressed with their speed, quality, and selection and would recommend them to anybody interested in ethnobotanicals. Positive jellycrab Tucson, AZ (1 review) August 10, 2009 Ordered hbwr seeds on the 7th. On the 8th satuets was changed from prosessing to printed, on the 9th statues was still printed but that was probaly because it was sunday, on the 10th statues was changed to shiped, am looking forward to reseaving package i realy liked the sight and how easy it was to order, looking forward to bieng a returning customer hope the seeds are good have orderded seeds from another vender in the past that did not germinate. On August 10th, 2009, jellycrab added the following: Just got my seeds the same day I made this commet and the same day I got the email that they where shiped they must of shiped them before they changed the statuse... But any way very fast shiping I shure wasent expecting them today I am very happy, the seeds look good. the packaging was very good. I highly recomend Bouncing Bear. On August 10th, 2009, jellycrab added the following: P.S. they gave me 4 extra seeds! Positive astral_stardust Las Vegas, NV (1 review) August 05, 2009 This is my first time ordering from Bouncing Bear. I ordered a kilo of Ayahuasca vines and have been waiting for them to come in. I placed my order over a week ago (order number 129776) and got an email saying that it had been shipped. I'm a little worried because it's been a full week since I got the email, but it hasn't arrived yet. For now my review is neutral, but I'll change it to positive as soon as my order arrives. On August 12th, 2009, astral_stardust changed the rating from neutral to positive and added the following: The package just came in today, so I changed my review to a positive. Apperantly the postal service lost it, so BBB reshipped it with UPS the second time at no extra charge. The vines are in excellent condition and I also received a complimentary package of K2 blend. I'll definitely be ordering again in the future. On August 12th, 2009, astral_stardust added the following: I just rechecked the package and saw that they also added in some complimentary Syrian Rue as well. Thanks, guys! Positive Juansidious Ashland, MA (1 review) July 29, 2009 I ordered from Bouncing Bear Botanicals, and was impressed with the speed with which it was processed and shipped. In fact, when I received the box I wasn't sure what it was at first, because I thought there was no way I could place an order online on a Tuesday and receive my package that same week. I just placed another order, and I hope that everything goes as smoothly this time as well! On July 29th, 2009, Juansidious added the following: Also, when I placed my second order I received an e-mail coupon for 10% off any future orders. Very awesome! Positive hfnoodle West Lafayette, IN (1 review) July 21, 2009 I placed an order on May 21st for a live Salvia divinorum plant and it arrived July 17th. Four days short of TWO months later, I received the plant. I figured this is going to be a huge plant if they are letting it grow this long. When I opened up the package the plant was no more than 4 inches tall with only two decent sized leaves, the rest were tiny. When I picked up the plant out of the package the two decent sized leaves fell right off. Half of each leaf was black. But I am good with plants, I figured it would grow. I put it into a humidity tent I built around a pot. I had great soil and plenty of filtered light. Gave it some bottled water and waited. The next day all of the leaves were black and fell off, the only thing that remand was the stem and a few small leaves, which most were black. I contacted BB the next day about how small and terrible the plant was that they sent me and that they didnt send me the extract that customers are suppose to get if they wait for 4 weeks. I haven't got a response back and the plant is completely dead. It didnt even last past the first day I had it. Absolutely terrible plant. BB took my time and money and ran with it. I would STRONGLY suggest not to buy Salvia Divinorum plants from here! Very very disappointed! Here is a pic of the plant when I put it into the pot. The next day 3/4 of the stem was black. http://i135.photobucket.com/albums/q147/HFNoOdLe/Picture004.... On July 21st, 2009, hfnoodle added the following: My order number is 123359. I would greatly appreciate it if you could reship the plant. I have used this soil for all my plants. It works really good for all of them. What kind of soid should I use instead. A mix of 2 part potting soil, 1 part verm, 1 part perlite? I kept the tent on the plant the entire time. I took the picture right after I planted it and then put the dome over it right away. If it would of lasted long I am sure it would have pulled through but it started out in really bad shape. On July 22nd, 2009, hfnoodle changed the rating from negative to neutral and added the following: I got the notification of the order reshipment. I greatly appreciate this Jon. Hopefully this plant will be in alot better shape than the first one. Thank you again. On August 5th, 2009, hfnoodle added the following: I haven't received my second plant. I haven't received a mailing notification email either. On September 12th, 2009, hfnoodle changed the rating from neutral to positive and added the following: I received my second plant on August 7th. And WOW what a difference. BBB sure out did themselves with this one. They went from sending me a plant with one or two tiny leaves, to a plant that was twice the size and with leaves the size of my hand and multiple of them. The plant is growing real fast and is in great shape. Great job BBB! I will definitely do business with again. Company representative comment on July 29, 2009: On Jul 21, 2009 1:32 PM, Bouncing Bear Botanicals responded with: Hi, I don't see any e-mails about missing the extract or anything. If you can, use the contact form on the site, which should make it easier/less risk of a lost e-mail: http://www.bouncingbearbotanicals.com/contact_us.php Anyway. Sorry for the trouble with your plant. In that picture, it looks like the top must have been broken in shipping. That right? That would explain the stalk turning black 3/4 of the way down (the stem is hollow and if it is cut or broken, it will dry and die back about two inches from the cut part). If you let me know your order number, I can get that reshipped, though. Also, that soil looks... not Salvia friendly. If you can get a richer soil without all the compost, they will be much happier. Oh. And also keep the humidity dome on that one. It should still make it and have new growth in the next 1 to 2 weeks as long as the slow black death creeping down the stalk doesn't get to the last node (don't cut off that dead part of the stem, by the way, or it will just make more of it die off). Thanks, Jon On Jul 21, 2009 3:00 PM, Bouncing Bear Botanicals added: Thanks. We'll get that reshipped next week. It likes a little heavier soil. I mix 1 part Miracle Gro Top soil with 1 part Miracle Gro potting soil. Works well. Thanks, Jon On Jul 29, 2009 11:22 AM, Bouncing Bear Botanicals added: Just making sure everything was ok with the 2nd plant. Any other issues or anything? Thanks. Positive GenericUN Panama City, FL (1 review) July 18, 2009 On The 4th of July I ordered two toads. One week later the toads had not arrived so I decided to change my order. I emailed BBB and received a non-pertinant computer generated reply, so I called at luch time on the 13th. I thought everything was straightened out. I even asked for express mail and offered to let BBB keep the small difference in the changed order, for the hassle of changing the order. It is now the 18th, and I emailed BBB yesterday asking for a tracking number. Still no reply. I spent 300 dollars and still no reply, no e-mail, no tracking number. Have I not been courteous? Have I not spent my money their before? I'm not asking to be treated like royalty. I just want what I payed for. Oh, I get it. The economy is so good they don't need repeat customers. I don't matter. I feel like I've been forgotten by them. Thanks a lot for the dependable service. On July 18th, 2009, GenericUN changed the rating from negative to neutral and added the following: Jon contacted me very quickly and wrote this reply to me "Hi, Sorry for the trouble. What were you replacing the toads with, again? For whatever reason, the information I entered on the order, didn’t get updated. Thanks. " Changing my rating to nuetral. I will change it to positive when I receive what I ordered, but I appreciated the speedy reply and I understand that things happens sometimes. On July 18th, 2009, GenericUN changed the rating from neutral to positive and added the following: I should have given Jon the benefit of the doubt. He was more than happy to fix the mistake and refunded me for the s&h. Very cool. They now have one more loyal customer. Company representative comment on July 18, 2009: On Jul 18, 2009 10:35 AM, Bouncing Bear Botanicals responded with: Hi, Can I get your order number or name? Thanks, Jon Neutral jsthunder Bolton, MA (1 review) July 11, 2009 Well I mailed a money order on July 5th and now it's July 11th. My order is still pending. I live in Massachusetts and I had to mail to Arizona so that may explain the long wait. But it seems unusual for it to take this long. On July 12th, 2009, jsthunder added the following: My order number is 126570 On July 13th, 2009, jsthunder added the following: . On July 13th, 2009, jsthunder added the following: Yes that is my real name. I did not send a check by mail, I actually paid in cash. I also sent the order information that I inputted into your site, and printed off of your site. This includes my order number, my shipping and billing address, what I was ordering, etc.. Company representative comment on July 29, 2009: On Jul 11, 2009 9:32 PM, Bouncing Bear Botanicals responded with: Hi, What's you name/order #? Has the check been cashed? Thanks, Jon On Jul 13, 2009 11:15 AM, Bouncing Bear Botanicals added: I don't have a record of that payment coming. Was the check cashed? I see the name on the order was John Smith. Is that your real name? Sometimes people make orders with fake names, but then send a check with their real name, but no other information so we can't match it up to an order. Let me know if the check was cashed and what information you sent with it. Thanks, Jon On Jul 29, 2009 11:24 AM, Bouncing Bear Botanicals added: We went ahead and shipped that order on the 13th. The payment finally arrived on the 16th. Must have been taking the scenic route. Just making sure you got your order ok and there weren't any other issues. If so, could you update the rating? Thanks. Positive LadiesMan217 Stafford, TX (1 review) July 10, 2009 7/8 - ordered and paid instantly and my order was in "pending" state 7/9 - morning it was processed and printed 7/9 - evening I received an email that BBB has shipped me a product. I was kind of sketchy because I didn't want to be one of those people that waited a month to get their products but everything seems to be going fine. Also since its shipped its probably out of their hands now. Unless something goes drastically wrong and they have poor customer service I will leave this as a positive. Will update when package arrives. On July 14th, 2009, LadiesMan217 added the following: My package came in. It was salvia just FYI because it seems that different items have different arrival times. Thanks BBB!! - A satisfied customer. On July 14th, 2009, LadiesMan217 added the following: Just to add as I always weigh the products that I order I ended up with 0.4g - 0.7g more on each 1g in the sampler package. Even better!! Thanks again. Negative vaboy55 Christiansburg, VA (1 review) July 05, 2009 I accidentley ordered salvia from VA and its illegal here. They sent a email that said its illegal and asked if i wanted a refund. Then they sent an email that said it had been shipped. I asked for a refund if they didnt send it, and didnt get any reply. Company representative comment on July 10, 2009: On Jul 6, 2009 8:42 AM, Bouncing Bear Botanicals responded with: Do you have an order number? If you order more than just salvia, the non-salvia part of the order was still shipped. On Jul 10, 2009 8:12 AM, Bouncing Bear Botanicals added: Any info on this? It's not our fault Salvia is illegal in VA. Thanks, jon Positive nevo13 Goodlettsville, TN (1 review) July 03, 2009 I placed my order on June 30, still waiting for the process update..im leaving it as postive for the easy shoping and checking out process while im waiting on my update On July 5th, 2009, nevo13 added the following: It is now July 5 and my process still says pending..I think cause of the 4th. My Printer is jammed so I just copied all the print out information by hand in the form it was written and send it with my money order..Ive been VERY satisfied with the service so far and hope to be a returning customer..about how long does this process take? On July 6th, 2009, nevo13 added the following: My order is #127016. My method of payment was a Western Union Money Order. I sent it in with my hand-writtten copy of the order information because I don't have a printer at the moment. Rating DOUBLE POSITIVE On July 6th, 2009, nevo13 added the following: Yes. I ordered the 30th of June and sent in my payment on the 3rd of July. On July 7th, 2009, nevo13 changed the rating from positive to neutral and added the following: On July 8th, 2009, nevo13 changed the rating from neutral to positive and added the following: Status has been changed processing...I believe the 4th of July slowed the process of my payment. Thanks for the help Jon. On July 11th, 2009, nevo13 added the following: Bouncing Bear is more than likely the best online Botanical site..they take care of their customers as if it was they're own family that has ordered.. Their follow up and e-mails of order processing is handled very well. I am going to be a definite returning customer for this.. Thanks BBB and thanks, Jon. Company representative comment on July 07, 2009: On Jul 6, 2009 8:43 AM, Bouncing Bear Botanicals responded with: You mailed the order? What's the order number? If it hasn't been updated online, we haven't received the payment yet. If it's not a mail order, let me know the order number and I'll see what the issue is. Thanks. On Jul 7, 2009 4:28 PM, Bouncing Bear Botanicals added: We haven't received the payment yet. You'll get an e-mail update when we receive and ship it. It's easier to communicate through e-mail and more organized, if you want to follow up through the Contact Us form on the left side of the menu. Thanks. Positive kckid66212 Wichita, KS (1 review) June 20, 2009 This is by far one of the better companies I have ordered from online. The orders are processed quickly. Information is sent immediately to my email informing me of the status of the order and its location. Friday evening orders are no problem as it seems they process orders through the weekend. My first order was delivered as promised and the quality of the botanicals I ordered was first rate. I have ordered again from this company and will continue to do so. Thank you Bouncing Bear Botanicals for being so professional. Positive larkster Olathe, KS (1 review) June 17, 2009 I have nothing but good happen with this company. This is true of many, many orders of time. Even when their is a problem with shipping or something out of their control - they'll take care of it. They care about the customer and have a great line of products. Neutral imflyinn San Diego, CA (1 review) June 16, 2009 I mailed a money order June 8 for an adult toad and I'm still waiting. I hope it arrives soon. On June 28th, 2009, imflyinn added the following: My updates on BBB has been changed to "shipped for deliver on friday." But that was yesterday, and It didn't come today either, so whats going on? On June 29th, 2009, imflyinn added the following: Oh okay I understand. Thanks for the info. On July 3rd, 2009, imflyinn changed the rating from neutral to positive and added the following: Recieved my bufo yesterday, thanks a lot! On September 8th, 2009, imflyinn changed the rating from positive to neutral and added the following: Hi I am a returning customer. My most recent order # is 134594. I'm going to ship out the money tomorrow (from SD), but I'm going to Oregon on the 18th. Could you possibly switch my package delivery status to the 2 day shipment (It is currently on the $6.00 regular shipping schedule so you will receive an extra $25 for the 2 day shipment) Hope to hear from you soon, thanks. Company representative comment on June 28, 2009: On Jun 16, 2009 8:21 PM, Bouncing Bear Botanicals responded with: Hi, Do you have an order # or name on the order? All toad orders I'm aware of have shipped. Thanks, Jon On Jun 28, 2009 8:10 PM, Bouncing Bear Botanicals added: Hi, I posted that note before realizing how insanely hot it was going to be. I elected to avoid having our customers receive a cooked toad. I thought I changed the status back, but must have messed something up on your order. I apologize for the inconvenience/confusion. This week is supposed to cooperate a bit more with the heat, hopefully. I'll let you know more info ASAP. Thanks, Jon Positive captainnico Bellingham, WA (1 review) June 16, 2009 I placed an order for multiple items on may 2nd, totaling $101. I received most of my purchase promptly. However, my live salvia plant has yet to arrive. I made an inquiry on the 25th, and was told the following day that it would arrive within "the next few weeks." it is now nearly six weeks since I ordered and I can't seem to get an answer as to why things are taking so long. I can be patient, but I would just like to know what's happening, and when I can realistically expect my plant to ship. Transaction ID : 2416765117 I don't like being so unsure about a vendor, especially on such a large purchase, but if I could just get a strait answer, I would gladly recommend the site, and continue business with bbb in the future. On June 17th, 2009, captainnico changed the rating from negative to positive and added the following: Thanks for the explanation, I figured it was something crazy. selling salvia through the mail is a tricky business, I'm sure. :) Thanks for the answers! I'm looking forward to my plant. Company representative comment on June 16, 2009: On Jun 16, 2009 9:33 AM, Bouncing Bear Botanicals responded with: Hi, Sorry for the delay. I thought we had updated all the back ordered customers, sorry if we missed you somehow. It's a bit of a long story. the Clif's notes version: We moved recently and 3 days in the back of a hot, uninsulated truck does not make happy mother plants. A new shipment of plants from Mexico got held up by customs, a language barrier and a confused importer who planted them outside in Texas instead of just sending them on to us makes even less happy plants. We will be sending some tomorrow and, depending on how the rooting goes some more the following week. We're just going oldest to newest and... yours should be in this next shipment tomorrow. Sorry for the trouble/delay. Thanks, jon Neutral Ben_1 Detroit, MI (1 review) June 12, 2009 Date Time Location Status June 11, 2009 10:00:00 DETROIT, MI 48210 DELIVERED June 11, 2009 06:10:00 DETROIT, MI 48210 ARRIVAL AT UNIT June 10, 2009 00:18:00 PHOENIX, AZ 85043 PROCESSED June 9, 2009 17:01:00 FLAGSTAFF, AZ 86001 ACCEPT OR PICKUP May 5, 2009 18:00:00 68355 Electronic Notification My original order was some time in April, and it never arrived. They re-shipped it (and I'm betting that they lost money doing so, having to ship my $50 worth of merchandice twice, so I can't bring myself to make this a negative review) on May 5th. I gave up on waiting for it, went on vacation, and was told by people back at home that it finally came. Initially, I was more than pleased with the speedy replies and how helpful their customer service was. In the long run, while I am disappointed with the speed, I'm sure I'll be pleased with the quality once I return from vacation. If not, I'll come back and change it to negative. Otherwise, my review will stay neutral. Assume I enjoyed it. :) Positive Nick1 Plainfield, NJ (Zone 6b) (6 reviews) May 09, 2009 I have always had good experiences when ordering from this company. A great selection of products, quick responses to enquiries, and quick shipping. Positive beetwick Bellevue, WA (1 review) March 10, 2009 i got exactly what i ordered and it arrived promptly. i got a call from them to confirm the address because i typed it wrong. very friendly customer service. i highly recommend this company. Positive nihilstunite Pierceton, IN (1 review) March 09, 2009 I will leave BBB marked as neutral until my package has arrived and product has been tested i will change my rating afterward but now onto my question. I would like to know how i would go about finding out what my tracking number is. My order number is 115726 any help would be greatly appreciated. On March 9th, 2009, nihilstunite added the following: lol well since my post my order info has been updated and my tracking number has been sent to me thank you very much for the quick service and i will update after my product arrives thanks much On March 10th, 2009, nihilstunite added the following: ok well i made my purchase on march 7th and it is now march 10 and i have not seen an update from usps or BBB i was wondering if you would be able to tell me if my shipment has been sent? my order number is 115726 On March 11th, 2009, nihilstunite added the following: thank you jon for the response you have put my mind at ease and i will leave a rating after it gets here On March 11th, 2009, nihilstunite changed the rating from neutral to positive and added the following: I am officially my rating to POSITIVE because i have received my package and the products were a tad bit more potent than expected (which i dont mind) :) but great service and il be a returning customer for sure thanks BBB Company representative comment on March 10, 2009: On Mar 10, 2009 6:35 PM, Bouncing Bear Botanicals responded with: Hi, The post office doesn't do true "tracking". It's a "delivery confirmation" number instead. It only shows when it's delivered or they've attempted delivery at least. Until that happens they won't show any information, generally. But it is on its way and should be there in the next day or so. Sorry for any confusion. Thanks, Jon Positive thesnowman123 Royersford, PA (1 review) February 14, 2009 Hey everybody. So Ive marked BBB as neutral so far, because of lack of response. I placed my order on 2/11, and checking the link they gave me in the email, saw that on 2/12 the order was processing and then printed. Since then, have had no feedback. I expected an email with a tracking code by now, its 2/14. Did anyone else have an experience like this? I understand it's a small business, so I will be patient, but an email with a confirmation message or something of that sort would be nice. hope to hear from you soon. On February 14th, 2009, thesnowman123 changed the rating from neutral to positive and added the following: Please excuse my earlier message, I literally just received the package. Thanks a lot, changing to positive now. Will do business again!! Positive Vaxian Chattanooga, TN (1 review) January 15, 2009 Very positive experience. Quick delivery, superb product. I will definately be doing business with them again in the near future. Positive seanj20 Venice, FL (1 review) December 27, 2008 Ordered some Amanita muscaria and went on vacation for a few days and when I came back it had already arrived. Even though I put the wrong zip code for my address I received a call right away for a correction. Very good service and products. Will buy from again. Positive Whoyoucantsee Long Beach, CA (1 review) December 02, 2008 I just ordered, what i hope to be very high quality product. It was ordered on the nov-28th still waiting for what i hope is normal for the US postage it was sent, today is Dec-2nd i think i have a day or two more of wait. Ive bought from other suppliers with medeocre results give or take the price cut and the faster response and shipping. Ive decided to give BBB a run and see how good their products, and customer service stands. I leave my experience with them at neutral for the moment until the status is shipped. the longest ive waited was 4 bussiness days with previous supplier. Im hopeful of BBB, their website is well set up, they carry a good variety of products when compared to other online retailers. Could use some price comparisons, and a few more of those hard to find herbs or additives. Also their colab with Erowid is very nice touch. Information at the ready for unknowing parents and such. On December 2nd, 2008, Whoyoucantsee changed the rating from neutral to positive and added the following: Today shortly after my review here, my goods where reported as shipped. I am happy with their customer service and attention to customer satisfaction even outside of their website... something others dont seem to care to offer... My Order #107171 Hope to be a long lasting customer, i cant wait to recieve my order. -Thanks Jon On December 6th, 2008, Whoyoucantsee added the following: Recieved items on dec4th. VERY happy with the quality of product, very fresh, excellent specimens. I plan on making another purchase from BBB very soon! Hope BBB keeps up the good work! *Thumbs Up* Company representative comment on December 02, 2008: On Dec 2, 2008 10:55 AM, Bouncing Bear Botanicals added: Hi, Thanks. If you can let me know your order, I can get you the tracking info. As long as it was a live plant it should have shipped yesterday or today. Toads are going today. Anything else should have already shipped. Thanks, Jon On Dec 2, 2008 1:12 PM, Bouncing Bear Botanicals added: Hi, That shipped yesterday USPS. Tracking # is 9101010521297520736207. Thanks, Jon Positive Garlicsoup Pacific, MO (1 review) November 21, 2008 I ordered a toad and though it took a couple weeks to ship my new frend arrived in good condition if a bit cold. It was cold here and BBB shipped my buddy with a heat pack and a BBB tshirt which I will wash and give back to my reptiilan friend. The toad arrived alive and healthly if a bit small. He appears to be a juvinile and I wiill need to wait a while for him to grow to adult stature. I have placed a second order with this company and will report back when the new order arrives. Though i would have preferred a more mature toad, I am satisfied my new buddy will enjoy his new terranium for several more years. Positive ichiro51zr Oak Park, IL (1 review) November 17, 2008 BBB is a great service and has never dissapointed even through tough times. Positive Sir_Henri Öösjoki Finland (1 review) November 15, 2008 Hi! I ordered medicine herbs 11.11.2008 and 13.11.2008 the order status is "pending". Now still waiting for it to be delivered, then will be very happy with my girlfriend and change this neutral to positive. - with love and peace - - Henri On November 16th, 2008, Sir_Henri added the following: Order update: 11/14/2008 Printed - Henri On November 16th, 2008, Sir_Henri added the following: P.s. mailed to you the information you asked today, Jon. - peace and love - - Henri On November 19th, 2008, Sir_Henri added the following: Okay the status of the order is now (from yesterday) "printed". -peace&love- - Henri On November 20th, 2008, Sir_Henri changed the rating from neutral to positive and added the following: Today it changed to new status: Shipped Very fast and friendly customers service! Like this place alot. -peace&love- - Henri Company representative comment on November 15, 2008: On Nov 15, 2008 8:43 AM, Bouncing Bear Botanicals added: Hi, What's your order #? Did you mail payment? Thanks, Jon Negative drgonzo Boca Raton, FL (1 review) November 14, 2008 Ordered product Monday paid 25 dollars extra for 1-2 day express shipment Bouncing Bear did not send until Thursday package still not arrived Friday. Dont bother express shipping from these guys good product but slow Company representative comment on November 14, 2008: On Nov 14, 2008 6:31 PM, Bouncing Bear Botanicals added: We shipped it on Monday Express Mail but the post office employee was evidently anxious to get out early for the holiday (Veteran's Day) and then stuck it in a corner where it wasn't noticed again until Thursday. We did send it on Monday, though, the same day the order was placed. The Express shipping cost was refunded even though we can't get a refund for our shipping costs from the PO mistake. Sorry for the trouble. Thanks, Jon http://www.BouncingBearBotanicals.com Positive randyhill Bessemer City, NC (1 review) November 12, 2008 I have to say BBB supplies the best online service I have seen ...they serviced my account like I had bought a million dollars worth of product. I bought 40 dollars worth of different things and I mentioned one thing I didn't like. well Jon had something else at my house in three days....A-1 service....heck I'd bet on that. Positive hsvenom Columbia, CA (1 review) November 05, 2008 First time buying from BBB and couldn't be happier. Ordered on Sunday, 11/2 , Got an email the next day stating my order has been shipped. Package arrived in the mail on Wednesday, 11/5, in perfect condition. Very satisfied. Will be ordering from them again. Positive rushme99 ottawa Canada (1 review) November 05, 2008 Regarding Bouncing Bear Botanicals: This is my first time ordering with them, and I must say I am already impressed with their customer service. I placed my order over the phone because unfortunately my computer crashed earlier in the week. I was informed today that my order had already been shipped! I live in Canada and I do have concerns about the boarder crossing, but the lady on the phone assured me that there would be none, and if there was they would make it right. I am always skeptical about buying over the internet, but so far I feel quite confident in my purchase. I will update everybody about the progress ! On November 17th, 2008, rushme99 added the following: Well I got my first shipment on Friday! I believe this is the express shipping package which I ordered on Monday. It only took about a week which is good. Also there were no problems at the border!! The product is of high quality, was still kinda fresh lol. Unfortunately I am still waiting on my second package which I ordered about three weeks ago. I figured it might take a while so that is why I ordered a second express package. I am going to inquire about the status of my remaining package tomorrow. Hopefully I get it soon cause I have been gettin GREAT service so far. On November 20th, 2008, rushme99 changed the rating from neutral to positive and added the following: Hi BBB Well the prob is that I ordered my product over the phone and there is no way to track it via. your website. I will call in today to try to see what we can do. No worries BBB, the customs agents dont work for you so you cant control what gets through! I am going to change my rating to positive for two reasons: 1) EXCELLENT service so far 2) Im positive the people at BBB will make it right Conclusion: You always risk ordering online, but its great to find a company that is willing to make sure the customer is satisfied! Order BBB ! ! ! On November 20th, 2008, rushme99 added the following: I called them today...wow amazing people and company. I will ALWAYS order from them, fixed my problem in about 2 hours!! :D Company representative comment on November 17, 2008: On Nov 17, 2008 6:29 PM, Bouncing Bear Botanicals added: What order # is your first order? That's probably stuck in customs, if it's taking that long. There should have been a customs form # entered into the comments of your order. You can login to your account and click on the order # to view the comments. You can use that number to find what the hold up is with customs or when they released it. Sorry for the trouble. Thanks, Jon Positive Binthe920 Appleton, WI (1 review) November 05, 2008 I ordered some Cacti and they shipped immediately. They arrived promptly. They were buy 2 get 1 free on sale so it's hard to complain that one of the 3 was ever so slightly short and not rooted, but they replied to my email complaint immediately and offered to make it right now or at my next order. I'm still waiting for my Bufo, but tracking confirms it has been shipped and I'm confident it will arrive promptly (wouldn't want it sitting in a warehouse over the weekend so I'm glad they waited to ship it). It has been a pleasure doing business with them and I look forward to doing more! Positive Manannan Minneapolis, MN (1 review) October 29, 2008 As a new customer, I recently placed an order with BBB (on 10/26/08) for 2 of their ethnobotanical products (1oz. Dream Herb & 1oz. Salvia Foliage). I received an email confirming my order that same day, and everything appeared to be going smoothly. Then - on 10/27/08 I received an email stating that my order had been shipped, and thus, I was satisfied with the ordering process so far, as I anxiously awaited for my order. On 10/29/08 A discreet package arrived on my doorstep. "Wow, Fast shipping!" I thought to myself. However, upon opening the box I discovered that my Salvia was missing and is apparently being shipped separately? I checked the website to see as to why this is, but found no information regarding this matter. The box I received only contained half of my order, and so at this point, I am only half-satisfied. It would have been nice if they had explained that on the website (or in the confirmation/shipping email) so that I would have expected the separate package prior to ordering. I shall update this comment to positive as soon as I receive the remainder of my order... On October 31st, 2008, Manannan changed the rating from neutral to positive and added the following: Thanks for the reply Jon! Much appreciated!! I almost figured that was the case, but I was thinking that all items were now shipping from NS and so I didn't expect the slight delay. Sure enough folks, the rest of my order was delivered the following day (10/30/08) and so I have now changed my rating to "Positive"! I can now say that I am very impressed with the speed of this company's shipping and the quality of their customer service as well! All of my items arrived in good condition, and so BBB can definitely expect more business from me (and those whom I shall now recommend to their wonderful online shop) in the near future! Thanks again BBB! Company representative comment on October 29, 2008: On Oct 29, 2008 3:48 PM, Bouncing Bear Botanicals added: Kansas made Salvia illegal, so we had to move the Salvia portion of the company to Nebraska. Both packages ship the same day generally and usually arrive within 1 day of eachother, if not the same day. Thanks, Jon http://www.BouncingBearBotanicals.com Positive bufoman Edinburg, TX (1 review) October 16, 2008 I recently ordered some toads from bouncing bear botanicals and ordered express shipping. Just as they promised they were shipped out at the beginning of the week, and have arrived today. They are in excellent condition and doing well. I am extremely happy with the service I recieved from them and highly reccomend them to anybody. Thanks bouncingbear! Negative nebulousmind Marlboro, NJ (1 review) October 09, 2008 This is my first order from BBB and im hoping nothing goes wrong i would like to be a happy returning customer.... Says my package was shipped on the seventh im excited to get it so i hope its here fast.. Will change to positive if all goes well should be here tommorow or the next day. On October 18th, 2008, nebulousmind changed the rating from neutral to negative and added the following: I received my order on time and nothing was wrong with it besides the fact that they completely forgot to put in my 1 gram 20x it took me forever to get a hold of somebody to help me and i was told it was shipped out tuesday its now saturday and i still dont have the 20x in my possession looks like im gonna just be waiting will change it to positive when i receive it because i was satisfied but im just pissed my 20x didnt come Company representative comment on October 31, 2008: On Oct 31, 2008 7:04 PM, Bouncing Bear Botanicals added: HI, I never saw this before somehow. What's your order number? The Salvia should have been right behind. It just has to ship from Nebraska, since Kansas made it illegal. Thanks, Jon http://www.BouncingBearBotanicals.com Positive nfulton Marietta, OH (1 review) October 02, 2008 I have placed several orders with BBB and with the exception of a Post Office screw up (which they took care of quickly even though it wasn't their responsibility) I have always received great products in quick time. In fact I ordered a plant that was marked 2-4 weeks before shipping and it arrive two DAYS later. They have made a return customer out of me.

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