freetosoar Fayetteville, NY (2 reviews) May 24, 2014
Posted on May 22, 2014, updated May 24, 2014
Ive been a customer for about a year now ordering exclusively Maenga da Kratom from BBB. Initially, the Kratom was great quality always the same grade, grind , texture, quality, taste and color. The customer service was usually always swift and reliable. My last couple orders have been of a different quality kratom . In May, i ordered 454 grams of Maeng da and recieved an off colored, off grind and off quality grade herb, oddly Yellowish hued, talcum powdered texture grind , not normal , and questionable quality for maengda grade.
How for months can i recieve the same herb and then all of a sudden different bad batches every time?The inconsistentcy is maddening and very costly as the herb dosent provide the former pain relieving and stimulating benefits of Maeng Da i once recieved from BBB .It could be a supplier inconsistency or and employee substituting the herbs i am unsure of which. Maengda buyers beware.On May 24th, 2014, freetosoar changed the rating from negative to neutral and added the following:
Company representative comment on May 22, 2014: On May 22, 2014 1:20 PM, Bouncing Bear Botanicals responded with:
We guarantee the quality and satisfaction of all of our products. If you aren't satisfied for any reason, you can return it for a full refund to:
PO Box 1993
Lawrence KS 66044
Just include the order number and a note about what you are wanting to do (Exchange, refund, etc.). You can also e-mail at any point to let us know of an issue or to give us a chance to rectify the problem.
I have been ordering from here for a while now and they have always had fast processing, fast shipping, and great customer service. Just makes me want to remain a loyal customer. Very highly recommended.
I can hardly wait to share about my recent experience with Bouncing Bear Botanicals (BBB)! If you are contemplating placing an order and becoming a BBB customer, please keeping reading and to erase any doubts you may have. You will become another one of BBB very satisfied life-long customers if you place that first order today!
It is rare these days to find a company whose commitment to customer service exceeds my expectations. After my very first inquiry to Bouncing Bear Botanicals, I was a fan! I need to be clear though- I am not a customer, I am a vendor; which in my opinion makes my experience even more exceptional. By trade, I am Hospitality Manager and Customer Service Trainer. This being said, I know and appreciate good customer service. I was immediately impressed with the timeliness of the response I received to my initial e-mail inquiry. I had contacted BBB in regards to a product I had available for sale. The owner of the company, Jon, answered my questions and replied to my email to me within 12 hours of my sending it. Harvesting this product was a new venture for me and the timing of the harvest was critical to the success of the finished product. This being said, Jonís timeliness didnít stop with the first e-mail. I had many questions regarding the process of providing a product that BBB would want to purchase from me and I can confidently that BBB is not only committed to quality customer service, but also quality products. My dealings were with the owner, Jon, and like my first email inquiry I sent to him, he continued answering my questions and replying to my e-mails within the first 12 hours. His timeliness ensured that while harvesting this product, there were never any lapses in following the correct procedure to produce the best quality of product I possibly could. He also was very fair in compensation and was willing to pay even more than he had originally quoted me because of the high quality. This showed me that BBB is owned by a man that truly cared about his customers and vendors and is definitely a man true to his word. Companies cut corners daily which results in poorer customer service and poorer quality of product. Bouncing Bear Botanicals is an exception to this rule. Honesty, Fairness, Commitment to quality (customer service and product), Knowledge and Integrity are all things that BBB represents. Being a trainer, I know that anyone can be taught how to provide good customer care, but without integrity and honesty, it is merely an act.
I hope that you find this review helpful. I feel so strongly about this company and wanted to be sure that anyone who is pondering becoming a customer would know that they would never regret their decision. So many people take the time to write a negative review and many of these websites are just a forum for people to vent. My experience in the hospitality industry has shown me that you can never please all of the people all of the time. Some people are just not going to be happy, period. Keep that in my mind as you read reviews of any company. There are always 3 sides to every story: The Customer, The Employee or Business, and The Truth.
In my opinion, Bouncing Bear Botanicals dedication to customer service and quality product is outstanding. They represent how a company should be run, so on a scale of 1 to 10, I give them a 11! They are also a company that deserves to be successful, so I ask that after you have had your first positive experience, take a moment and let others know.
I hope you enjoy whatever product you are ordering! Thanks for reading!
I would be more comfortable rating my experience as mostly positive. First time using this company and I was immediately impressed with their selection and pricing. My order was also shipped almost immediately after I purchased it. USPS tracking stated that my order was due to arrive the very next day! After anxiously checking my mail for 3 days I inquired at the post office as to why I had yet to receive the package and they stated the shipper had sent it to the wrong city, although I'm skeptical that it wasn't simply a USPS error. Still received my order within 5 days, so I'm happy with that it just led to a few days of a sour mood as I anxiously awaited my order.
I ordered 28g of Wild Dagga. It arrived and it's quality was basically what I was expecting 9/10.
I also ordered 7g of the Kanna smokers cut. I may have misunderstood what was meant by smokers cut, but I found it to have more stems than I was expecting. Seemed more suitable for chewing than smoking, but the quality was up to par. 7/10
Order #3 was 28g of a substance called Sakae Naa, which it stated was a kratom substitute. I haven't seen this product offered anywhere else and at such a low price, $5 for 28gs, I had to try it. Wonderful experience, MUCH better than I was expecting. I HIGHLY recommend to anyone who enjoys Kratom. 10+/10.
#4 was 3g of 15x Wild Lettuce, decent is the only description I can think of for this one. 8/10
My main reason for making an order was to look for a new distributor for Kratom. I ordered 28gs of blended Borneo powder at the decent price of $10. 4 of us tried the product, we each took a rounded teaspoon of the product. That should have been around 16g, but we were left with significantly more than half the bag, so either the doses were lower than 4gs or we received extra. I received very little effects other than extreme nausea and was the only person to actually expel the product(around 3 hours after ingesting). Persons #2 & 3 received little to no effects, but both experienced moderate to severe nausea. Person #4 stated that after 30mins they received moderate sedating effects, but that the effects only lasted roughly an hour and were followed by moderate to severe nausea for several hours. 1/10
I WILL be ordering from BBB again, but I was unable to even give away the remainder of the Kratom to my friends. I had every intention of trying the Maeng Da with my next order, but after the negative experience we all experienced I'm wary of ordering any Kratom from BBB, although the quality of all other products was good to excellent.
shileybart Lemoore, CA (1 review) September 29, 2013
Posted on September 29, 2013, updated September 29, 2013
Posted on September 27, 2013, updated September 29, 2013
Posted on September 26, 2013, updated September 27, 2013
I ordered 114 grams of shredded Peruvian Banisteriopsis caapi on September 18th and arrived the evening of September 24th. I was extremely pleased, as I have done this before and have had immense satisfaction with buying ayahuasca from other vendors, This only lead to further dissapointment when the Banisteriopsis caapi was not of the quality that was expected, otherwise BBB is the quickest store I have ordered from (i've spent weeks waiting for other vendor to ship to my house) and BBB has, by far, the lowest prices for Banisteriopsis caapi i have found. Really a great company despite my negative rating, that was purely based on my experience with the BBB product I purchased. Thank you so much for taking the time to read this, your feedback will be greatly appreciated and I wish you and your business the best of luck.
Sincerely, Shiley BartOn September 27th, 2013, shileybart added the following:
Is it possible that I just get store credit instead? Or will the money be refunded to my bank account?On September 29th, 2013, shileybart added the following:
I've sent three emails now with no reply except for the automated emails, and the refund hasn't shown up on my bank account, still.On September 29th, 2013, shileybart changed the rating from negative to neutral and added the following:
Company representative comment on September 27, 2013: On Sep 27, 2013 9:43 AM, Bouncing Bear Botanicals responded with:
We guarantee the quality/satisfaction of all of our products. If you ever aren't satisfied, just contact us and we can make it right.
I have already gone ahead and refunded this order. If you can update your rating, it would be appreciated.
On Sep 27, 2013 12:54 PM, Bouncing Bear Botanicals added:
We can do either one. I have already issued the refund to the credit card, but I can void that and give store credit, if you would like. Please e-mail info (at) bouncingb.com to let me know what you would like to do. Thanks.
Emmer22 New York, NY (1 review) September 17, 2013
Best ethnobotanicals ever! Very nice selection and good quality products. Very fast shipping.
DantheStan Casselberry, FL (1 review) August 26, 2013
I have ordered three times from BBB, and each time I have received my product(s) WELL BEFORE the estimated shipping date.
The products were of the quality described on the site and the prices were reasonable.
The owner also recently went out of his way to ensure accept a payment method that is not generally listed on their website (a legit method, nothing shady, just not in their list of options). I have always been happy with the entire experience from start to finish.
I would certainly do business with them again.
youreface Moose Wilson Road, WY (1 review) August 11, 2013
I recently placed one of my first online orders in about a year with BBB. I obviously can't be 100% certain that it was them, but shortly after that order a few extra charges magically appeared on my debit card. I don't have a lot of money in my account right now so the only order that was actually processed was an $85.00 charge for something from Rebok. Seeing as I have read a few similar reports and BBB is the only website that I have ordered anything from with this card I can very reasonably assume it was them. When I emailed them they suggested that it may be a computer virus that stole my info... a computer virus on my new laptop... that I've had for three weeks... with antivirus software. I am unconvinced. If you are still reading this I was provided with relatively good service as far as promt shipping, but the batch of amanita muscaria that my order came from was of very poor quality for the price and they (most likely) stole my info. If you do wish to order from BBB I suggest using a visa gift card or anything other than a credit card just in case they have been the ones stealing this info from people.Company representative comment on August 12, 2013: On Aug 12, 2013 10:11 AM, Bouncing Bear Botanicals responded with:
I wasn't saying that a virus WAS what happened just that that happened to another customer of ours that thought we had stolen their credit card. We've been in business over 11 years and had over 100,000 customers. We wouldn't risk messing that up for $85 in Reeboks. I have it set up so neither any of my employees or even I can access the full credit card information just to be absolutely certain there isn't an issue. I'm sorry you had an issue, but there are many ways that it could have been stolen.
Actually... You can call the company that sold the Reeboks and ask who/where that order was going to. If it was going to Kansas (where we are), let me know. If it was going somewhere else, you know the source is different. Please update and let me know.
I've been doing business with them for a while now and I must say that there products are great. There kanna is top of the line as well as there Mormon tea. I recently ordered kanna seeds from them and I got a 20 percent sprout rate which I hear is pretty good. The only medicine I don't buy from them is kava kava as I find that if a company is to have good quality kava they must dedicate their whole business to only awa. Overall I would say BBB is a five star vendor.
I ordered some amanita muscaria from a different site run by the same people called herbalfire.com. Same mailing address and everything. On the site it did say after 5 days that it was shipped as promised, but no email was ever sent to me about tracking it through usps, I cannot get ahold of anyone at the shop even though i have left a message, and it has been 2 weeks since I ordered the package. I know it doesnt take that long to ship from kansas to ontario. order number 13827. Is it actually coming?Company representative comment on August 8, 2013: On Aug 2, 2013 11:25 AM, Bouncing Bear Botanicals responded with:
We drop ship for them. They are their own company, though, and didn't forward me any e-mails from you that I have seen. 2 weeks is about average for First Class Mail, which was chosen for that order and it can take up to 3 weeks. It looks like it will be delivered shortly, though. Here is the tracking information, which can also be viewed under the orders area of your customer account:
Your item was processed through a facility in CANADA on July 28, 2013 at
10:39 am. The item is currently in transit to the destination.
Date Time Location Activity
Customs Clearance, July 28, 2013, 10:39 am, CANADA
July 23 Shipping Info Received
July 22 6:34 pm Lawrence, KS Dispatched To Sort Facility
3:25 pm Lawrence, KS Acceptance
Let me know if you have any other questions or you can contact Herbal Fire directly at support (at) herbalfire.com.
On Aug 8, 2013 8:30 AM, Bouncing Bear Botanicals added:
That now shows as delivered on August 6th. Is there still an issue? Thanks.
Posted on May 8, 2013, updated May 10, 2013
I have place probably over 8 orders for various products and had good results. I tried other vendors with lack luster results and I tend to stay away from "super enhanced" or other things, but I must say BBB's Full Spectrum Extract Isolate is the real deal. Also I used to get their 16x before that and was a good extract. I got RVB kratom once and wasn't really impressed but if you can't go wrong with their premium Bali.
Also in a recent order they put in the wrong product for one of mine by accident and within 2 days the correct order was processed and he even threw in a product sample that they are no longer carrying and just had a few left, seeing it was a favorite of mine. That's good customer service if you ask me. So they do read their comments. I don't see myself going anywhere else, at least for kratom, anytime in the near future. 5 star reviewOn May 10th, 2013, jljar5 added the following:
Everything came today, thanks BBB, they threw in not just the Full spectrum isolate but a whole sampler, which is like 34 bucks, and the order I didn't was receive was just for a 28g 15 dollar bag of elephant leaf kratom. They also threw in milkweed seeds to help repopulate the monarch butterfly which is an awesome initiative to start. I can't say enough to good things about them. Order processing time is unreal, shipping is always like 4 bucks and gets here in 2-3 days, it's great.
I will make one comment as there seems to be a pattern of every once in a while someone complains that their cc info got taken. That actually happened to my father, when he was ordering from BBB among other places. Now, since then, I got a netspend card, it just like a visa green dot card, and I have had 0 problems since then. So for people that enjoy BBB's products be are worried to order again, go spend 5 bucks on a card, then you won't have to worry. The guy I spoke with when they did call was also extremely nice and shipped my order the same day
My job pays me primarily in cash, so I do not use a debit card in my day to day activities. I only use plastic to purchase things online, of which I do little. Recently, my card number had been stolen, and a number of high value purchases had been made internationally. The only places I used my card in the last few months were Bouncing Bear Botanicals.com, and another site that BBB recommended - Botanical Spirit Shop. Seeing that another comment here showed Identity Theft issues when using BBB, I thought people should know that others are having questionable experiences with BBB's business ethics before you decide to shop with them.Company representative comment on January 14, 2013: On Jan 14, 2013 10:45 AM, Bouncing Bear Botanicals responded with:
Sorry for any inconvenience. I can see no way that anybody has--or even could have--accessed any information. We don't store customer credit card information and our checkout page is SSL secured. And we haven't had reports from our card processor of any issue. We take security and protecting our customer information very seriously and wouldn't do anything to jeopardize it. I can only assume it was a coincidence, but will continue to monitor for any possible weak points that someone could access something. Thanks.
Ordered Ultra Enhanced Indo (ACE). Shipping is prompt. However, product quality less than I expected. This seems like a very weak Kratom powder for the price. Company representative comment on January 14, 2013: On Jan 14, 2013 10:45 AM, Bouncing Bear Botanicals responded with:
We can send a replacement or a refund. E-mail your order info to firstname.lastname@example.org and we'll get it taken care of.
Bought 50 San Pedro seeds. ZERO out of fifty sprouted after three weeks. Bought 30 from a source on eBay and now have 20 cactii growing. It was not anything with my soil because I used the same exact methods for both seeds and later just through in different plant seeds in the failed pots and they are growing plants as well. Will not buy from again. Company representative comment on April 23, 2012: On Apr 23, 2012 2:04 PM, Bouncing Bear Botanicals responded with:
Sorry for any trouble. Can you e-mail your order info to email@example.com, please? We can get you store credit, replacement or a refund.
TylerW Stillwater, OK (1 review) December 19, 2011
I was very impressed with the service provided by Bouncing Bear. I made my order on 12/17/11, a Saturday. The order was shipped on the following Sunday and arrived the next day. Every email correspondence I had with said company was answered instantly. I would highly recommend Bouncing Bear Botanicals.Company representative comment on December 19, 2011: On Dec 19, 2011 8:03 PM, Bouncing Bear Botanicals responded with:
Thanks for the positive feedback. I'm glad you're pleased. Let us know if there's anything else we can help you with.
chemali10 maryland United States (1 review) October 13, 2011
I purchased from them in the early month of September along with three friends, however we used different credit cards. On the 22nd of the month all four of us had purchases done on our credit cards that we had not done, and Bouncing Bear Botanicals.com was the ONLY website that all of us had purchased from that month. So we have reason to believe that our credit card numbers were sold, and each card had been charged a minimum of 300 dollars upwards of 500 dollars. So keep this in mind if you decide to shop with them, They may ship the products in time, yet we all had negative experiences with Identity TheftCompany representative comment on October 13, 2011: On Oct 13, 2011 7:55 PM, Bouncing Bear Botanicals responded with:
Sorry for any trouble. I wouldn't jeapordize my business to sell some credit card numbers. Even if it wasn't an issue with my business, I wouldn't ethically do that. For added security we don't even store credit card information at all. It is sent 128 bit SSL Encrypted straight to the card processor. Even in the credit card reports with the card processor, we can only see the last 4 digits of the credit card.
I apologize for any inconvenience if there was some connection with our site, but it was definitely not me or any of my employees that would have done or been able to do anything with your or anyone else's credit card numbers. For added security, I have changed credit card processors, server passwords, database directories, database and e-mail passwords, ensured all firewalls are up and running on all business computers (they were), installed IP tracking of all persons accessing the server (so I have been able to confirm the only computers going in are company computers) etc. etc. Those wouldn't really effect anybody's ability to access the credit card information (since there isn't a way to access credit card information I'm aware of), but I am doing all I can to ensure our customer's safety and security. If you (or anybody else) have any other suggestions, I would gladly do those as well.
I've ordered from BBB a few times now. They have lots of really unusual seeds and plants that have always arrived in great shape. The prices are better than similar companies, shipping has always been fast, and I swear they always seem to throw in extra seeds and foliage. Maybe they just measure generously. If I have one suggestion, it is that I'd love more information on the proper growing conditions and zones. This time I ordered one plant along with my seeds and someone took the trouble to hand-write on the packing slip that they ship live plants on certain days and would be sending it the week of X. Most companies would have slapped a curt "Backordered" on the paper and left me to wonder when and if it would arrive. Nice, nice people.
I've ordered twice from this company: once in 2005, and again a few weeks ago. Both times, my order was processed and shipped within 24 hours, and I received it within 48 hours from that. They products have always been good.
I've bought herbals from various venders.
Now I'm sticking with BBB.
Ordered at 12:00 noon. Got an email less than an hour later that it was SHIPPED. And had a tracking number.
The box arrived the very next day (and I did not order express shipping). The box was plain wrapping, the products securely sealed inside and a receipt. All of the products were of superior quality -- everyone of them,
I compared the price with other venders, and their prices are the lowest of every vender.
My next order with Bouncing Bear, same experience.
I've ordered 5 times now. The only delay was when I ordered on Sunday. The delay? Well, I had to wait until noon on Monday before I got the email that said SHIPPED. And the package arrived on Tuesday with the same superior products.
I've also written three times with questions, and received a prompt, professional email reply each time.
Two thumbs up.
MMill55 Shawnee Mission, KS (1 review) October 12, 2010
All I have to say is, WOW!
The first time I ordered, I bought Kratom and chose just the regular $6 shipping. I got a tracking e-mail 45 minutes after I ordered and my order was delivered two days later and the Kratom was much better than I've received from other vendors. I have now ordered several times from them and have gotten many different products. Each time is a similar experience (the longest it's ever taken for me to get my order from the day I ordered is 3 days and that was because it was a weekend).
klato San Francisco, CA (1 review) February 12, 2010
Posted on February 11, 2010, updated February 12, 2010
Posted on February 1, 2010, updated February 11, 2010
Posted on January 22, 2010, updated February 1, 2010
Posted on January 20, 2010, updated January 22, 2010
Posted on January 11, 2010, updated January 20, 2010
Posted on December 15, 2009, updated January 11, 2010
This review is for a live Salvia divinorum plant.
11/10/09 - Ordered a live Salvia divinorum plant, status immediately changed to Processing
11/17/09 - Requested status update on my order (the item says "In Stock" and they apparently only ship the plant on Mon/Tue)
11/20/09 - Received reply stating that my order would be shipped on 11/23/09 (due to weather and the plant needing a heat pack)
12/02/09 - Requested status update as I never received any shipment or any notice of shipment
12/07/09 - Received reply that my order would ship on 12/14/09 or 12/15/09
12/15/09 - Requested status update
12/15/09 - Received reply that my plant would ship on 12/21/09 or 12/22/09 (due to weather and the plant needing a heat pack)
12/15/09 - Requested a refund
BBB informed me that the shipping delay was caused by inclement weather and the need for heat packs to keep the plant healthy during transport. If this kind of delay is a possibility with shipping these plants, it seems that they should keep a supply of heat packs handy. In any case, moving on to another vendor. Bummer =\On January 12th, 2010, klato added the following:
01/11/10 - Waiting for my refund...On January 20th, 2010, klato added the following:
My order number is #141390, I've been in touch with Clarkster, he says he did the transaction on 12/16/09, but I never received a refund.
ThanksOn January 22nd, 2010, klato added the following:
In contact with BBB to get this resolved.
Just to update; the issue is not with BBB, but rather with the financial firms handling the refund.On February 2nd, 2010, klato added the following:
There was a problem issuing my refund electronically; BBB resolved it by sending a check in the mail.On February 11th, 2010, klato changed the rating from neutral to negative and added the following:
Well, I never thought I'd have to actually post on here again after receiving and cashing the check BBB sent me.
After cashing the check last week, I now notice that there is a pending "IRX transaction" for the exact amount of the check BBB sent me. After doing some Google searching, it seems that either the check is bad, or there was a stop put on it.
Sorry, but I'm going to have to change my rating to negative. If you guys can refund my money then I'll change it back to neutral...On February 12th, 2010, klato changed the rating from negative to neutral and added the following:
Wow, that's a real bummer. In that case, forget about the check; consider it a donation to help fight those charges. I think that's more important.
Best of luck!Company representative comment on February 11, 2010: On Dec 15, 2009 7:59 PM, Bouncing Bear Botanicals responded with:
Even with heat packs, it's been too cold to ship. We need the low temperature to be above 40 degrees both here and where it's shipping to. Sometimes it can be lower, if we ship General Delivery so it doesn't go out in an unheated delivery truck. I always say I'd rather customers be inconvenienced with a longer shipping time than be inconvenienced with a dead plant.
We are one of just a few... actually I can't think of any others off the top of my head--that ship Salvia plants at all in the winter.
Sorry for the inconvenience.
On Jan 13, 2010 4:14 PM, Bouncing Bear Botanicals added:
Did you talk with someone already about the refund? What's the order number?
On Feb 11, 2010 1:29 PM, Bouncing Bear Botanicals added:
Posted on February 4, 2010, updated February 8, 2010
Posted on February 4, 2010, updated February 4, 2010
Order number: 20298
1/7/10: Salvia has been ordered.
1/14/10: It took them about a week to ship it (only after I called).
2/3/10: the shipment was extremely delayed,call went straight into voice mail and I sent them an email.
2/4/10: They didn't responded to my voice message or to my email.
I would really like to know the reasons for the delay,The site is well organized ,and the women who spoke with me was very polite and professional,but the main problem is the time is take them to get the order to the client (in the site its mentioned 5-10 days,and almost a month has passed). On February 4th, 2010, Mixel added the following:
Forgot to mention,I have ordered from HerbalFire botanicals,but if I'm not mistaken this is the same company. On February 8th, 2010, Mixel changed the rating from negative to neutral and added the following:
2/7/10: The Salvia had arrived,quite late but still in good shape and quality.
There is a chance I will order from those guys again.Company representative comment on February 11, 2010: On Feb 10, 2010 10:21 PM, Bouncing Bear Botanicals responded with:
we're a different company, but drop ship some items for them.
I was sent a confirmation email on January 11th with the tracking number of my shipment. As of February 1 I have yet to receive my package. I have sent multiple emails with no reply. My last email was asking for a refund because of the very poor customer service. And I haven't recieved a reply from that email either.Company representative comment on September 17, 2010: On Sep 17, 2010 11:10 AM, Bouncing Bear Botanicals responded with:
I haven't been to this site in a long time and just wanted to make sure you received your order and everything was ok.
Deiopea New Brunswick, NJ (1 review) January 26, 2010
1/5 placed an order for salvia
1/11 requested order status
1/12 was told there were technical issues, but that they were cleared up now; was also told that the package should arrive "by Thursday" (no specific date was given)
1/22 requested delivery status
1/26 no reply on my request; called BBB and was told that for some reason my order never left the post office; was given another number to call; called that number and got nothing but the answering machine
It's been 21 days and counting since I first placed my order. It should not take this long!Company representative comment on September 17, 2010: On Sep 17, 2010 11:11 AM, Bouncing Bear Botanicals responded with:
We were having Salvia drop shipped back in January which... went horrible obviously. I'm just making sure this was resolved. Sorry for any trouble.
BQuintana Port Saint Lucie, FL (1 review) January 15, 2010
Posted on December 31, 2009, updated January 15, 2010
Posted on December 28, 2009, updated December 31, 2009
Posted on December 26, 2009, updated December 28, 2009
Posted on December 26, 2009, updated December 26, 2009
My girlfriend placed an order for 20 Hawaiian Baby Woodrose seeds on 12/24. It is not 12/26 and status is still pending. I'm assuming this is because of Christmas, but I was hoping for it to be updated today. Will update later on.On December 26th, 2009, BQuintana added the following:
I looked into it a little more, and I just think they're not open today since it's not a business day. :( I'm expecting to change this to positive, so I'll just wait until Monday when I hear more and/or my order gets shipped.On December 28th, 2009, BQuintana changed the rating from neutral to positive and added the following:
First business day since placing the order, and it has been shipped. I am quite satisfied so far. I wonder how long it's gonna take to get here? :) *excited*On December 31st, 2009, BQuintana added the following:
Definitely good business and quick shipping. Just received it, and they gave us two extra seeds. :) I will definitely be a returning customer.On January 15th, 2010, BQuintana added the following:
Just the other week, I ordered some cacti from BBB, and they were received very quickly, and the UPS Ground tracking was always up-to-date and helpful. Good quality product, and each 6" cutting came out to between 7 and 7.5 inches.
I should also add that my girlfriend placed another order for HBWR seeds. 50 this time. It's been only three days. Two and a half days since the order was actually processed. I was very impressed with the shipping, as I just received the package about 20 minutes ago. I opened it and counted everything, and there were only 47 seeds. My girlfriend sent them an e-mail, but I figured calling them would be quicker.
The woman on the phone very nicely explained that they do the orders by weight, so sometimes seeds are bigger than others, so sometimes people will get extra and sometimes they'll get less, but I paid for 50 so I should get 50, and they will send out another packet right away. I am very impressed with their friendly and helpful customer service, and their quick shipping. Will definitely continue to use Bouncing Bear Botanicals.
Posted on January 7, 2010, updated January 7, 2010
Posted on January 7, 2010, updated January 7, 2010
Posted on January 7, 2010, updated January 7, 2010
Its been over 14 days since I placed my order. The tracking number is a complete joke and reads "electronic shipping info received" on December 30, haven't received it yet. A different package from Europe arrived already and the order was placed on the same day. First Class Mail takes 3 days to get across the country, this is ridiculous, its been over 2 weeks. Called and was told to "wait until monday" I don't think anything is coming.On January 7th, 2010, yellows added the following:
Okay I was a bit mean in this post but I was just felt mad because I received a package from Europe that I ordered on the same day. Two weeks for first class mail to get across the country is really crazy and I definitely need a reship or refund. Just to make this clear I emailed and received no response (i checked my spam folder) had to call and was told just to wait 6 more days.On January 8th, 2010, yellows added the following:
145943On January 8th, 2010, yellows added the following:
145943Company representative comment on January 8, 2010: On Jan 7, 2010 6:28 PM, Bouncing Bear Botanicals responded with:
What's your order number?
On Jan 8, 2010 11:18 AM, Bouncing Bear Botanicals added:
I'm not sure why the package hasn't been delivered. We'll go ahead and get it reshipped today. If the first one ever shows up, just refuse it or keep it for half price.
Posted on January 5, 2010, updated January 5, 2010
On Jan 4, 2010 I placed my order with Bouncing Bear Botanicals for Damiana.
I received an email Jan 5th at 7:53 a.m stating that my order had been back ordered. Offering a refund, exchange, or to wait. At 11:55 a.m I replied to the email asking an approximate shipping time of my order. At 12:00 the representative i was working with (Ryan) replied explaining they are expecting the shipment 1-14-09, 10 days after the order date and offered to make it right. At 12:42 i replied explaining the inconvenience as a customer. At 12:48 Ryan says "I'm all about making it right with you." At 1:00 i explain my order and made my request if i was to wait for the shipment. At 1:04 I received an email back from Ryan saying he was able to solve my problem with little help saying he would go ahead and fill my order today and add a little to the weight for the trouble, (which wasnt much). But the customer service was extremely quick which we as customers do appreciate!
I do intend to do future business with this company. (assuming a timely delivery and high quality) If any problems occur from here with my order, i will return to explain. Thanks BBB and Ryan.On January 5th, 2010, bwoelf added the following:
at 1:39 same day as previous post, i received an email stating my order has shipped.
Morisson27 Limassol Cyprus (1 review) January 5, 2010
Posted on December 16, 2009, updated January 5, 2010
I live in Cyprus and i was reading about salvia is legal here and decided to order from BBB 3 grms salvia extract standarised X20 and 2 different kind of seeds i had them after 10 days from day i ordered.My number of order is 141969 made on 16 Nov.Today is 16 Dec and i am really pissed of because i still wait an answer to tell me what happened with my order i payed for.The story with the wrong trackin numbers ok!!! mistakes happen!!! I order many staff from other companies and heavy usually and have them in 10 days maximum 15 days.One month wait for something i pay for without an answer.At least a person to answer me and tell me a clear explanation what happen unless to cover me with other product for the same amount i payed. On January 5th, 2010, Morisson27 changed the rating from negative to positive and added the following:
I changed my feedback to possitive because finally i got my salvia :) after you reshipped!! Thanks guys i will return with bigger order +++++ Company representative comment on December 16, 2009: On Dec 16, 2009 8:57 AM, Bouncing Bear Botanicals responded with:
Sorry for the trouble. We'll get that reshipped today.
Posted on December 09, 2009, updated December 13, 2009
Posted on December 05, 2009, updated December 09, 2009
Posted on December 05, 2009, updated December 05, 2009
Posted on December 04, 2009, updated December 05, 2009
Posted on December 02, 2009, updated December 04, 2009
Posted on August 10, 2009, updated December 02, 2009
Ordered hbwr seeds on the 7th. On the 8th satuets was changed from prosessing to printed, on the 9th statues was still printed but that was probaly because it was sunday, on the 10th statues was changed to shiped, am looking forward to reseaving package i realy liked the sight and how easy it was to order, looking forward to bieng a returning customer hope the seeds are good have orderded seeds from another vender in the past that did not germinate.On August 10th, 2009, jellycrab added the following:
Just got my seeds the same day I made this commet and the same day I got the email that they where shiped they must of shiped them before they changed the statuse... But any way very fast shiping I shure wasent expecting them today I am very happy, the seeds look good. the packaging was very good. I highly recomend Bouncing Bear.On August 10th, 2009, jellycrab added the following:
P.S. they gave me 4 extra seeds!On December 3rd, 2009, jellycrab added the following:
Ordered from bbb again placed my order on the 29th which was a Sunday I ordered 1gram of 10x salvia extract and 28 grams of "Boe" Thia Kratom powdered leaf I got a 2 dollar discount from a coupon I received from my previous order! On the 30th shipment status was changed to shipped. When I tried to track my package from the usps it said that the electronic info has been received, I don't think that usps lets you track orders like ups does. I should get my package by tomorrow I am hoping that my package does not get slowed by the holiday season. My rating is positive because of the good deal and because of the previous good experience with this vendor. I would also like to add that my previous order of hbwr seeds where of very high quality.On December 5th, 2009, jellycrab added the following:
Got my order of kratom in the mail yesterday with a note that said that my salvia will come soon. I think that my salvia will come tommorrow. I am pleased with the kratom.On December 5th, 2009, jellycrab changed the rating from positive to neutral and added the following:
I still haven't received my salvia and tomorrow is Sunday I guess that I will have to wait till Monday =(On December 6th, 2009, jellycrab added the following:
The reason why I changed my rating to neutral is because they should have just sent both of the items in the same box. Both of the items are small so they both would have fitted in the same box that the kratom was in. If the salvia gets here Monday and it is of good quality I will change my status back to positive, I really do like BBB and am still a loyal customer.On December 9th, 2009, jellycrab added the following:
Yesterday I called Bouncing Bear and they said that they forgot to send it because they had to start shipping there salvia from Arizona and they have been having problems because of this. So they shipped it yesterday and since I live in Arizona I should get it in a couple days. The person I talked to was very nice. On December 13th, 2009, jellycrab changed the rating from neutral to positive and added the following:
I recieved my salvia on thursday the 11th and they gave me 2 extra grams because of the problem.
GenericUN Panama City, FL (1 review) December 5, 2009
Posted on July 18, 2009, updated December 05, 2009
On The 4th of July I ordered two toads. One week later the toads had not arrived so I decided to change my order. I emailed BBB and received a non-pertinant computer generated reply, so I called at luch time on the 13th. I thought everything was straightened out. I even asked for express mail and offered to let BBB keep the small difference in the changed order, for the hassle of changing the order. It is now the 18th, and I emailed BBB yesterday asking for a tracking number. Still no reply. I spent 300 dollars and still no reply, no e-mail, no tracking number. Have I not been courteous? Have I not spent my money their before? I'm not asking to be treated like royalty. I just want what I payed for. Oh, I get it. The economy is so good they don't need repeat customers. I don't matter. I feel like I've been forgotten by them. Thanks a lot for the dependable service.On July 18th, 2009, GenericUN changed the rating from negative to neutral and added the following:
Jon contacted me very quickly and wrote this reply to me
Sorry for the trouble. What were you replacing the toads with, again? For whatever reason, the information I entered on the order, didnít get updated. Thanks. "
Changing my rating to nuetral. I will change it to positive when I receive what I ordered, but I appreciated the speedy reply and I understand that things happens sometimes. On July 18th, 2009, GenericUN changed the rating from neutral to positive and added the following:
I should have given Jon the benefit of the doubt. He was more than happy to fix the mistake and refunded me for the s&h. Very cool. They now have one more loyal customer.On December 5th, 2009, GenericUN added the following:
I have decided to once again try to order a toad. My order was processed on the 22nd of Nov. (order # 142636)
Now on the website it says;
"The Bufo alvarius toads are shipped Express Mail through the Post Office at the beginning of each week. We guarantee live, healthy delivery."
When I asked to be notified by e-mail, BBB did say they would e-mail me a tracking number.
How long until they are shipped express mail?Company representative comment on July 18, 2009: On Jul 18, 2009 10:35 AM, Bouncing Bear Botanicals responded with:
Posted on November 21, 2009, updated December 02, 2009
Posted on November 20, 2009, updated November 21, 2009
Posted on November 20, 2009, updated November 20, 2009
After ordering from various other sites, I decided to give Bouncing Bear Botanicals a try. Their Salvia is a bit cheaper than all the other sites and they offer cheap priority shipping for those of us that dont want to pay $25 express shipping. I placed my order, and immediately got my receipt and order number on Tuesday, 11-17-09. I then e-mailed the company if my order would have a tracking number (I was doubtful, but I thought it was worth a try). The next day I was delighted to get a response, until I opened it and saw it was just and auto response. So three days later, still no response. I know now that Im not getting a tracking number but they should still responed to me. I then e-mailed them today to see what day my order was shipped. So now Im just waiting for a response to that email. For now Im just leaving my experience at neutral because I have not recieved a response. Im also a little worried about shipping time though. Supposedly their Salvia orders come from Arizona and from my past purchases from people in Arizona, it takes about 4 days from the time the package is dropped off at the post office through priority to get to California. So in theory if they are on top of their game I will get my order tommorrow, that is if my order was dropped off the day after I placed it.On November 21st, 2009, mustanggrande72 added the following:
I forgot to add that I will gladly change my experience rating to positive if I get a response and a package soon.On November 21st, 2009, mustanggrande72 added the following:
Finally got a response back and my package was shipped yesterday, the 20th and I even got a tracking number!!! Got shipped a little later than what I was hoping but what can I do, I ordered cheap shipping. So hopefully I will get a package on Tuesday. Again, as long as I get my package and it is good quality and the right amount, I will leave a positive response and more than likely buy again from them.On December 3rd, 2009, mustanggrande72 added the following:
Well, I did get my package, fairly quick I might add. I will have to again commend them for there low prices and that they offer priority shipping and not just express, but right now im kinda feeling like they are cheaper because it is lower quality. Again, hopefally this weekend my test will go better than my previous and I can change my rating to positive.Company representative comment on December 2, 2009: On Dec 1, 2009 10:02 PM, Bouncing Bear Botanicals responded with:
Just making sure you received your package ok. Thanks.
mrbobotron Lake Worth, FL (1 review) December 1, 2009
My experience for the past few times have been good ones. There was only one occasion in which a product was forgotten (not salvia so not longer shipping). However I emailed them about this and they replied early the next day and they dealt with the problem no questions asked. Cool thing is, i didn't even have to worry about them fighting it, knew they would just deal with it .Sounds good to me.
tpitts1 Spartanburg, SC (1 review) October 22, 2009
Posted on October 19, 2009, updated October 22, 2009
Posted on October 17, 2009, updated October 19, 2009
My experience with this company was not satisfying at all. Not with the products they have but with customer service. I ordered from the website and paid express shipping 1-2 days $25. When I received shipment confirmation, I noticed there where to different tracking numbers, one for USPS and the other UPS. I promptly called them to find out if my order was coming express, as promised and paid for. First the lady sarcastically, explained that USPS and UPS were two different companies and they would not arrive together. OOOOOOK, I just looked over that, and EXPLAINED again what I was saying. She then explained to me that two of my products are shipped from one state and the other from her location, but I was assured that they would arrive the same day.
2 days later UPS delivers but nothing from USPS. So, I called again, this time she patched me to John who said someone sent out the package Priority mail and he does not know why. He refunded half of the shipping, which I said ok to due to him assuring me that my package should arrive no later than Saturday. He also said that he was going to put on their website that Salvia is not sent out express EVER. No, package today, which pushes me back another week on my project. Not happy with Bouncing Bear right now at all. On October 19th, 2009, tpitts1 added the following:
Mail delivery again today and no shipment from Bouncing Bear. No email from them with an update or anything. Horrible customer service! Tried calling them 5 times and each time a busy signal. I understand that they are a business and today is Monday, but when you pay for express shipping you should not have to wait a week for your purchase to arrive. We were using this as a project, but now we have to reorder from ishaman so we can get it here by wed. So disappointed that this did not work out because no one can beat BB prices!On October 22nd, 2009, tpitts1 changed the rating from negative to neutral and added the following:
I received an email from Jon concerning this "lost" shipment, informing me that he would ship today overnight today which is the 22nd. I am changing this until neutral for now and will await my package. I should have my package by Friday. I called customer service and was given another warehouse number to call. No answer, so I will check back on their site for a tracking number. If no package is received by Friday. I think the best thing to do is request a refund. I want the salvia, because my project will help prove a point and fight to keep it legal. Funny thing about this whole process is the fact that the USPS denies ever having possession of this package. anywho, 6 days and counting, for express delivery. This is truly a first for me. I emailed John and sarcastically said this is making me think that they are out of Salvia and stalling (In fun though). I have stopped being pissed and just laughing at it all right now.Company representative comment on October 19, 2009: On Oct 19, 2009 2:56 PM, Bouncing Bear Botanicals responded with:
Sorry for the trouble.
There's no further update to give at this point other than to say that I've had a nice "What the %$!@ were you doing sending it like that?" talk with the packers.
I don't know why the post office is taking so long to deliver. I can send extras on your next order for the trouble. We could reship the Salvia divinorum, but it would still probably arrive later than the first package.
i ordered syrian rue, 56g mimosa hostilis inner root bark, 10 hawian baby woodrose seeds. i was happy to see that the package was at my house within 2-3- days. when i opened the package the first thing i examined was the seeds. some were crushed (the seeds are hard to break so i dont consider it shipping damage) and it looked like a few different types of seeds unless some where just deformed. some didnt have the fuzz that the seeds are supposed to have and others had a little bit on it... i weighed out the bark on my personal digital scale and it came out to 55g's (isnt much less but wasnt 56g's). and not all of the bark was inner root bark as advertised (had outer bark also attached on some of the pieces). the syrian rue seeds however seamed to be in good condition. i didnt weigh it on the scale due to the fact that it seamed like it would make a mess. I woud also like to note this was my first time ordering from them.. would like to hear something about this as soon as possible- firstname.lastname@example.orgCompany representative comment on October 13, 2009: On Oct 12, 2009 8:23 PM, Bouncing Bear Botanicals responded with:
We clean most of the fuzz from the HBW seeds prior to shipping. The fuzz can be poisonous if your dog or something somehow ate them.
There should have been extra Mimosa--we always go over a bit on everything--so that's unusual. Being so close in weight, I wouldn't really want to reship that, if that's alright. If you'll be making any future orders, just make a note of it and we'll send some extra for the trouble. That cool?
Ordered on Sept 30 late at night and received my items on October 2nd. Quick shipping for me. Have yet to test products, but they deserve a positive just for their quick shipping.
mercurous Denver, CO (1 review) September 28, 2009
The first order I made from Bouncing Bear Botanicals was on 01 September. I was delighted that the company confirmed my order and had it shipped out almost immediately. I received my products within days and was completely happy with all of them. So I decided to place another order.
On 13 September I placed another order. Again, almost immediately I received an email that my order was shipped. However, this time it did not arrive. On 22 September, I logged into my account to double check the status, which indicated that my order was shipped. Since I hadn't received it, I sent an email to the company via their online form expressing my concern. I instantly received an auto responder highlighting common customer questions. The message said if my question wasn't answered in the email to simply hit reply, which I did, only to receive yet another, identical auto responder.
To this date, I have yet to hear anything from anyone at the company. This is extremely disappointing to say the least. I doubt I'll ever be buying anything from here again. On September 28th, 2009, mercurous added the following:
Thank you for responding quickly. Mine was order #135222.On October 5th, 2009, mercurous changed the rating from negative to neutral and added the following:
I did receive my shipment finally. I imagine I probably will be ordering from Bouncing Bear Botanicals again since they truly do have quality merchandise, a large selection, and very competitive pricing.Company representative comment on October 2, 2009: On Sep 28, 2009 10:22 AM, Bouncing Bear Botanicals responded with:
Did you use a different e-mail address when you replied to the automated reply? It sends that e-mail once per e-mail address. If you let me know your order, I can get that reshipped. We were using UPS Mail Innovations for about a week and it was extremely inneficient. We have switched back to just going straight through the post office. Sorry for any inconvenience.
On Sep 28, 2009 1:42 PM, Bouncing Bear Botanicals added:
Cutting it close to get it reshipped today, but we can get that back out by tomorrow.
On Oct 2, 2009 12:55 PM, Bouncing Bear Botanicals added:
Just making sure you received the reshipment. The tracking shows it was delivered October 1st. Thanks.
myheroinex7 Lexington, KY (1 review) September 10, 2009
Wow, this company is fast and has very good quality on some Salvia. I have experimented with different websites and their quality and by far this website is on the very top of my list.
My experience has been terrible, I wouldn't recommend this company to ANYONE. I placed an order for a salvia divinorum sampler pack on August 14th. On August 22nd the status of my order (on the invoice page) changed from "Printed" to "Shipped." I received an e-mail to inform me that my order's status had changed and that I could track it via stamps.com, which I proceeded to do.
The package status on stamps.com has been "electronic notification" since the 22nd and has not changed. It seems that Bouncing Bear Botanical's has failed to give the package to the USPS. According to this site's purchasing information page, "U.S. orders usually arrive within about 4 days of ordering." IT HAS BEEN SIXTEEN DAYS
Although I contacted the site a few days ago, no one has responded to my inquiry.
On August 31st, 2009, eric101 changed the rating from negative to neutral and added the following:
Thanks for your response, Jon - I appreciate the update. It seems the USPS is taking a long time with my package, though. I'm eagerly awaiting delivery. Is this the best way to contact you? If it doesn't arrive by Wednesday I will post another response and let you know. On September 2nd, 2009, eric101 added the following:
No luck, the package hasn't shown up. Can you please resend it? I've been waiting 19 days now. On September 4th, 2009, eric101 added the following:
Order ID: 131846On September 9th, 2009, eric101 added the following:
The reshipped package arrived today in good condition. I'm satisfied with the product, but I'm shocked it took so long.Company representative comment on September 9, 2009: On Aug 30, 2009 3:49 PM, Bouncing Bear Botanicals responded with:
That's a delivery confirmation number. The post office doesn't do true tracking like UPS and FedEx. It only shows information after it is delivered or delivery is attempted. We ship the same day we print the label, though. It gets printed, put on the box and goes in the mail bag to the post office within a matter of minutes. If it doesn't show up in the next couple days, let us know and we can reship with UPS.
On Aug 31, 2009 12:12 PM, Bouncing Bear Botanicals added:
I couldn't be happier. I ordered one 12" San Pedro cutting and a packet of San Pedro seeds with express shipping. I ordered on a Monday evening and received my package Thursday afternoon that same week in a discreet, unmarked package. The cutting ended up being 14" long and over 3" in diameter and perfectly healthy from what I can tell. I received well over a dozen seeds in a single pack and instructions/tips on growing them. I'm incredibly impressed with their speed, quality, and selection and would recommend them to anybody interested in ethnobotanicals.