I recently placed an order for 24 Spicebush Swallowtail caterpillars. My order arrived late and incomplete. Moreover, only 5 caterpillars survived shipping, likely due to inadequate food provided by the team for shipping. After requesting a refund or additional caterpillars, the Shady Oak Butterfly team refused even after I provided photographic evidence of the materials. Their customer service is woeful.
Friendly, helpful company with great plants (butterfly nectar and host plants, some not easily obtained anywhere else). Lots of information available online and they are also willing to answer individual questions. Good choices on sizes of plants. I've ordered twice now and plants have been in wonderful condition, larger than expected, and well rooted. My Great Southern Whites caterpillars ate down two cleome plants and the plants are quickly growing new leaves, a sign of a healthy plant. Also, all of my caterpillars have successfully pupated.
I have ordered plants and butterfly/ caterpillar live stock from Shady Oak many times. Service is always excellent, very friendly.
Plants and livestock are consistently good sized, healthy and well packed. Shady Oak is a great one stop shopping place for all my butterfly gardening needs. Edith, the owner, is always generous with information and assistance for butterfly gardening enthusiasts.
An excellent company to do business with. I recently ordered a variety of 70 larval host plants which all arrived in great condition. The plants were better than the size I was expecting, all had well developed root systems and were packed really good.
Am extremely pleased with this company, their plants and the communication and correspondence maintained through emails and the telephone as I was asking questions and deciding what plants to get.
I will definitely order from them again and I highly recommend them to anyone interested in butterfly larval host plants. They also have a good selection of nectaring plants too.