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| Aquarium Plants (Aquariumplants.com) Mailing Address:
46983 Mindy Street
Mindy, South Dakota 57064 (United States) Phone: (605) 368-2600
Fax: (605) 368-2260
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| Recent reviews:
| Past month | Past 6 Months | Past 12 Months |
 Positive | 0 | 0 | 1 |
 Neutral | 0 | 0 | 0 |
 Negative | 0 | 0 | 1 |
| This company offers a variety of gardening supplies and plants.This company specializes in: |
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| Feedback History and Summary |
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Comments:
| Rating | Author | Content |
| Negative | biotsrama
Boston, MA
(1 review)
October 3, 2012 | I've ordered from them several times in the past, and I thought they were pretty good. In my last order, one of the plants, Aponogeton boivinianus, unfortunately melted away within a few days in my tank. I wrote up a detailed review of my experience, including substrate, lighting, temperature, and other tank parameters, and posted it on their website for that plant. Since I didn't want to be overly negative, I also posted more positive reviews of a couple other plants from that order (Aponogeton longiplumulosus and Tiger Lotus, Green) on the same day (April 19, 2012 as "Mike from Boston"). At the time, I know all 3 reviews were posted and visible.
Then a couple days ago, as I was browsing their site, I noticed that my review for Aponogeton boivinianus was missing. An older review for the same plant is still there. My other 2 reviews for the other plants are still there. It was just my review for Aponogeton boivinianus that is gone.
I concluded that my review for Aponogeton boivinianus had been deleted because of the negative experience. I e-mailed the company's customer support. They e-mailed back, essentially saying that customer reviews are "permanent", but their website's "shopping cart version changed", and that could have affected some things.
"Shopping cart version change"? I'm not buying that as the reason my one negative review disappeared. A company that filters, edits, or deletes customers' reviews has no integrity, and I can't trust them and won't do business with them. What if we gave them a huge benefit of the doubt and accept their excuse? In that case, I still lack confidence in a company that allowed serious technical issues to affect customer feedback and the ability of customers to judge potential purchases. That's a significant problem that degrades my trust in the company. So, either way, I cannot recommend aquariumplants.com to anyone.
Also… just realized this company has a rating of F from the Better Business Bureau!
http://www.bbb.org/nebraska/business-reviews/aquariums-deale... |
| Positive | happytail
St. Simon's Island, GA (Zone 9a)
(3 reviews)
June 18, 2012 | I have ordered from this company several times, over a period of 5 years, and everything I have received from them has been beautiful. Well packaged, received in a timely fashion, and healthy. I moved about 2 years ago, and broke down my tank, tried saltwater for about a year and a half, and am getting ready to go back to a freshwater tank, and will order all my plants from this company. I have looked at a few other online companies who have beautiful websites, but have horrible reviews, and I just had to post about my positive experiences with aquariumplants.com. |
| Positive | beckshorses08
Alliance, NE
(1 review)
August 19, 2010 | I ordered my pond plants earlier this month. I got a call the next shipping day that they didnt have my plants, but If I wanted to wait until next week they would ship them. So I waited, and I'm sure glad I did! These are the best pond plants I have every bought! They were all healthy and had really nice root systems. There were a couple of broken leaves, but I expect that to happen. They even tossed in a couple of extra plants!! I would order from them again. |
| Negative | puzzles
Elbert, CO
(1 review)
February 24, 2010 | Company said it would notify me via email, when they ship my order. This never happened. When I received the order the plants were garbage. They were DOA. Small and shriveled up like they were freeze dried!
After contacting the company via telephone the person who took my call (claimed to be the owner) was extremely rude, said they do not warrant their product and will not replace the tiny, dead plants they had sent me!
I will never order from this place ever. No wonder businesses are failing with attitudes such as theirs. |
| Neutral | balberth
(Zone 9a)
(18 reviews)
May 3, 2009 | Okay. It's the Aquarium trade meets the plant trade, with somewhat confusing results.
I ordered pretty much every single Cryptocoryne they sell - these are aquatic Aroids that are used in planted aquariums, but which can also be grown emersed.
And they were cheap. About $2 each. No complaints there.
They also took a bit longer to ship than I was expecting - but not as long as to be alarming - maybe shipped out a week or so after I ordered.
The plants arrived in good condition .... but with one small problem.
No labels. I got 8 plants and maybe two labels.
In the aquarium trade, where these things are being used as design elements, this might be acceptable.
If they're going to sell to plant enthusiasts and hobbyists, they're going to have to provide labels. Or write the names of the plants on the baggies. Or something.
I did get the plants I ordered, I think. I believe that I was able to attach the correct names to each plant, by looking at the small pictures on their website. But I'll never be absolutely SURE. And divisions of these plants may get traded with the wrong names attached, which is a shame.
Plants were fair sized, safely shipped, and quite inexpensive. It's just an issue with the interface between the aquarium world and the plant world ... I'd rate them positive if this was an aquarium site, but this is a plant site, and those who may consider ordering from this vendor should be advised ... don't expect your plants to be separately labeled.
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