We have ordered many times over the years from Evans Plant Company and have been satisfied, but this year (2013) we have not received our cabbage plants which were suppose to be here three weeks ago. I have tried emailing and have had everyone kicked back to me. I've left 4 voice mail messages and have not a had a call back about the order. It is very interesting that they can return a call when you say you want to order but never when you have a complaint. We still have an order of sweet potato slips that should arrive the first part of May. We will see. Of course, our credit card was charged as soon as the phone order was placed not at a time of shipment as so many other businesses do. Very disappointed with them this year.
The last few times I have order plants at Evans I 've been very disapointed with their plants.Order onions plants , they came wet and rotten, ordered cabbage, collards and broccoli plants and they are just tangled mess. The count is never right,always short. The plants are to small and die right away and forget about them answering the phone.
I said this before ,but did anyway but I will never buy from Evans Plant again.
I see this company is just as bad as it was 20 years ago. I had the same experience of getting small, rotten, mush for Tomato and Pepper plants. I was not able to get any help or satisfaction from Evans and ended up making an order through piedmont to get good plants.
mommagoose Harpursville, NY (Zone 5a) (4 reviews) May 4, 2009
The people who run this company are not the best at running a business. From their website, I tried to contact them three times to get information about placing an order over a 6 week period. I tried calling them 6-8 times to place an order after the initial 6 weeks. The answering machine said to give a phone number and they would call back. They never did. Finally I mailed my order in and gave Credit Card information. I never received any confirmation of my order and until last week when my credit card was billed there was no contact by the company. A friend who has ordered from them for years and recommended Evan's Plant Company, received his order last week. He ordered 200 cabbage. The plants appeared to have been thrown in the box but although dirty and a few broken, there were 295 plantable cabbage plants. I am still waiting for my order. If I do not hear from them this week , I will be changing my neutral to a negitive and contact my Credit Card.
LindaOn May 8th, 2009, mommagoose added the following:
I am maintaining the same neutral rating even though I did finally receive most of my order. My cabbage plants arrived this morning. The plants are huge and some are broken . I usually transplant my cabbage before they are this large. I hope they will not suffer too much transplant shock. I am pretty sure I ordered brocolli with this order and it did not arrive. I called Evans Plant Company and it was a miracle I actually got someone to answer my phone call. They said they would check my order later and if I had not ordered broccoli , they would add it to the next shipment next week. Also said they had run out of broccoli and had had to plant more.
This company needs much better customer service, on line ordering and to make order confirmations. I am not sure I will ever order from them again .
MistyMeadows Payneville, KY (Zone 7a) (4 reviews) May 17, 2007
We have been customers of Evan's Plant Company for 3 years; we never had a problem with the company until this year. We have had 4 shipments so far with another due today. We ordered all at one time. None of the plants were bundled and were literally thrown in the boxes. Out of 8 different items ordered so far, only one of them came complete and able to plant all of them. We can only hope our Sweet Potatoes come in a plantable condition.
On April 4th, we received Broccoli (half of the plants are planted, the other half (well the rest of the box) was just trash and I do mean trash. It looked like someone had raked up what fell on the floor at the end of the day and threw it in the box. Our Collards were beautiful. The Cauliflower and Cabbage arrived looking very sad, we planted anyway and they died within 2 days.
On April 11th, we received 1000 (?) Celebrity tomato plants. They were 2 inches tall and we barely got 200 of them planted. They are still pretty small after a month in the ground and we question whether they will even produce.
On May 3rd, we received 1000 tomato plants; these were good sized, but they were soaking wet and rotten in the box and we couldn't use any of them. They smelled like rotting tomato plants upon opening the box.
On May 10th, we received our order of 500 King Arthur Pepper plants, but only received 400. They were quite small and we counted everyone that was planted, we threw away only 1 or 2.
Today, we are expecting our shipment of sweet potatoes and will check them out.
Since the first shipment, we have called Mr. Evans 6 times and left messages; he never returned a call. Yesterday, I finally got him on the phone (by a stroke of luck). We very nicely explained to him on the phone what happened and he got very defensive saying "I don't send trash." Then he said, "I just send the plants; I don't guarantee they arrive to you alive."
He will not do anything to rectify this situation and I have called my credit card company who is disputing and collecting the prorated amount of the plants that we lost. Our total bill with them was almost $600 and it puts us in a lurch as we counted on those plants for our CSA and market sales.
WindyAcres Elgin, IL (Zone 5a) (1 review) June 5, 2006
Nothing but trouble with this company. Plants were delivered without labels and looked like they were stomped into the box. Company would not answer emails and when we finally got someone on the phone they said they would send a new order. IT WAS EVEN WORSE. The plants were wrapped in plastic and the mold that covered them smelled so badly my daughter became ill.
I took pictures to document for legal purposes. Have sent 5 emails and not one response.
I have nothing but praise for this wonderful plant company. Their plants arrive bareroot and seem small compared to greenhouse plants but lookout, once planted they grow quickly and produce heavily. They out produce greenhouse plants and cost a fraction of the cost. Their prices are very reasonable and the people you talk with are friendly and helpful. Evans makes planting a large garden affordable. They do have a webpage, the address is- http://www.evansvegetableplants.com/