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| The Plumeria Gallery Mailing Address:
520 Soll Street
Naples, Florida 34109 (United States) Phone: (239) 963-5368
 Visit The Plumeria Gallery at:
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| Recent reviews:
| Past month | Past 6 Months | Past 12 Months |  Positive | 0 | 1 | 3 |  Neutral | 0 | 2 | 2 |  Negative | 0 | 1 | 4 |
| This company offers a variety of plants.This company specializes in: Other helpful information: |
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| Feedback History and Summary |
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Comments:
| Rating | Author | Content |
| Negative | acornk
Thousand Oaks, CA
(1 review)
September 08, 2009 | In early Spring, I ordered 3 "Pride of Barbados" Plants for a total of $56 with postage. After several email inquiries, they were finally shipped about mid-April. All plants were dumped from their pots, dry and broken. I managed to save 2 broken stems and the free Plumeria cutting.
It took so long that I could not cancel PayPal. By then I was so annoyed that I gave up trying to deal with this company. Too many broken promises. | | Neutral | desertmikey
Palm Springs, CA
(2 reviews)
August 21, 2009 | I would not order again from The Plumeria Gallery, as, in my opinion, there are much better mail order companies available specializing in plumerias. My order was slow to be shipped, requiring follow-up inquiries on my part, and was not shipped when promised. The cutting I received was small and not well hardened-off. Also, in my opinion, The Plumeria Gallery's prices for plumeria cuttings are high in comparison with other mail-order sources. I did receive my order (unlike several other customers leaving feedback here) so am rating my experience with The Plumeria Gallery as "Neutral". My advice: order from another company - there are some great ones out there. I believe the owners of this company mean well, but just don't (or can't) follow through to provide good service. | | Neutral | mamartin
San Jose, CA
(1 review)
June 19, 2009 | I ordered two Plumeria Plants from Marlene in April 2009 for my husband's birthday. Marlene said three weeks would be plenty of time for me to receive them. When they didn't arrive, I called Marlene and she tells me she had yet to send them. As they would not arrive before his birthday, I cancelled the order and asked for a full refund as the order and shipping had been paid for at the time of order. Today is June 19 and I am STILL waiting for a refund. Marlene insists she has sent the money yet fails to return calls or for that matter answer the phone. Her mail box is always full!
Never has Marlene called to offer restitution. I see from this website there are many unhappy customers. Why is she still in business if she continues to act fraudulently? Marlene's refusal to refund money paid for an order that was not received is THEFT! I have been polite and patient. Now I am angry! I will certainly not recommend this business to anyone. There are nurseries and proprietors with far more integrity and honesty. Marlene does not deserve your business. Shop elsewhere!
On September 5th, 2009, mamartin changed the rating from negative to neutral and added the following:
Well after much angst and assistance from the Better Business Bureau, Marlene has refunded, in its entirety, the outstanding debt from my April order.
Having a mediator was an advantage ensuring both parties were given an opportunity to see where the error was made. I appreciate the effort Marlene made in facilitating the transaction for the electronic refund. Thank you. | | Positive | bee10
Jupiter, FL
(2 reviews)
June 01, 2009 | I ordered from this company and found the variegated pandanus I received to be very beautiful! When I made inquiries, they were answered in a very timely manner. I will order from this company again! | | Positive | jedoody
Las Vegas, NV
(9 reviews)
April 18, 2009 | I placed an order with this vendor on Thurs. 4/9, and the plants arrived on Sat. 4/18, so I am happy with the shipping, and with the plants. I also received a gift of some seeds. I would order from this vendor again. | | Negative | KayJones
Panama City Beach, FL
(Zone 8b)
(1 review)
March 23, 2009 | I am having a problem with Marlene - no response to my emails or phone calls - if anyone has any questions, feel free to dmail me.
I am really surprised by the 'no response', because when I placed my orders, she would call me back immediately - now that I am due a refund, I am getting no response to my calls. 2 weeks ago, she said she had mailed my refund check - maybe it got lost in the mail - ya think - I've not received the check - something is not right here!
Does anyone know if she's ok?
On March 28th, 2009, KayJones added the following:
Today I received a check for $30 (from Marlene), and there is still $14.95 due on the total amount charged on my Visa.
I have dmailed her AND emailed her today, requesting the balance of the charges. I will post again if/when I hear back from her or receive a check for the balance.
On May 1st, 2009, KayJones added the following:
I am sad to say that this vendor is $15 richer and I still have no living Stictocardia vine. She stated she 'had me covered' for a replacement vine - still haven't heard any more from her. I will NOT order from, nor recommend this company again! | | Positive | Amandcr
Mustang, OK
(1 review)
March 17, 2009 | I've had the best experience with Plumeria Gallery. All of my questions were answered before and after the sale. My order came within a few days of her shipping it, with bonus seeds! She asked me to wait on shipping until it was warmer (above 35 for the low) but once I told her it was she sent it the next day. I would have no trouble at all ordering from them again. Perhaps her customer service has become much better since the last reviews. | | Negative | vharwood
New River, AZ
(1 review)
January 02, 2009 | Ordered bougainvilleas from Plumeria Gallery back in late September/early October via Visa/PayPal. When I had not received the plants before our temperatures here started cooling down, I contacted Marlene (and yes, I get the impression this is her company as she is the only one answering the phones) in late October, mid November and mid December, to ask for a refund because I feared that the plants would not survive over the winter since they are frost tender in my area (New River, Arizona). To date (1/2/09), I have not received the refund I requested so I have filed a complaint with Visa and with the Better Business Bureau in Clearwater, Florida. My money has been taken and I have nothing in return so I now consider this to be a fraudulent transaction and I will be following up with the appropriate authorities to seek reimbursement. ORDER FROM THIS COMPANY AT YOUR OWN RISK. | | Negative | BobFrank
Lincoln, MA
(1 review)
December 15, 2008 | 10/23/08 Plants ordered and paid for by PayPal.
11/19/08 Sent email inquiring as to whereabouts of my order.
No response at all.
12/9/08 advised PayPal of situation and requested refund.
12/12/08 Plants arrived dead. No explanation. Emailed PlumeriaGallery photographs of dead plants.
12/13/08 Received a phone call from Marlene asking if there was a problem.
12/14/08 Told PayPal to pay Plumeria Gallery for shipping and other merchandise.
| | Neutral | dogman5100
Houston, TX
(1 review)
October 19, 2008 | I have to say that this company sounds like it is being run by 1 person. I ordered 1 cutting 2 weeks ago and paid for it 2 weeks ago. I called this Friday and was told it was shipped. My only problem is.... When you buy a product, the company should ship ASAP to make the customer happy or let them know a time when it will be shipped. Even if it takes weeks before it ships. Comunication goes a long way! I have a shipping tracking number now and should be getting the cutting this week. Cross fingers. | | Negative | Fallbrookguy
Fallbrook, CA
(6 reviews)
August 23, 2008 | I placed an order for Delonix regia with Marlene from Plumeria Gallery over a month ago. I was told my tree would be shipped on a specific date. After waiting several days I would call Marlene and tell her that my tree hadn’t arrived. I’d then be told that she wasn’t able to ship as she promised but that she would certainly do so the following Monday. This pattern has now been repeated weekly for a month.
If you can’t do something please don’t promise that you will. If circumstances change please do me the common courtesy of returning my emails or perhaps even take the initiative to inform me that my shipment will not be sent when specified. Today I decided to cancel my order out of frustration since I have no idea when or if my order will be shipped.
Company representative comment on August 26, 2008:
On Aug 26, 2008 7:46 AM, The Plumeria Gallery added:Your tracking information was sent last week. You should have your tree by the time I saw this post. We are in rainy stormy season with flooding, which slows down our shipping. You also received a tree that needs to get to California from Florida in the least possible time so you can get it planted, which required it to leave on a Monday or Tuesday, which have been our worst days of the week for storms this summer. We apologize for the delays. | | Positive | s_bair
Newbury Park, CA
(1 review)
June 19, 2008 | Through extensive searches for butterfly pea vines, I found that many sites listed them unavailable or on backorder. I called Marlene to check actual availability and get a realistic ship time. I left a message on Saturday, 6/14, and received a call back in less than half an hour. I received my vines in excellent condition on Wednesday, 6/18 (Florida to California.) WOW! Marlene took extra time to explain how and why to delay planting until evening for best results. After learning that I was looking for vines that might be blooming in a few weeks for a special party, she called back and offered more established vines. She took time to share other helpful information that she has learned by having her own vines over the years. I could not be more pleased with my experience and Marlene's excellent customer service! | | Negative | docgipe
NORTH CENTRAL PENNSYLVANIA, PA
(Zone 5a)
(4 reviews)
June 08, 2008 | Placed order March 18, 2008.
Payed for using PayPal March 18, 2008.
Buyer follow-up telephone call status of order April 15, 2008
Buyer E confirming telephone discussion April 15, 2008.
Seller response giving no shipping date. April 15, 2008.
Buyer E asking for shipping date May 13, 2008 (2 months)
Seller reported shipping tomorrow May 14, 2008.
Buyer E inquiring about order May 26,2008.
Seller reported shipping tomorrow May 27, 2008
Buyer canceled order and requested refund June 2nd.
No communication from Seller. Filed this report as apparently my only recourse.
This is the first internet negative difficulty I have experienced while being a good customer for many sellers. I of course can not know what administrative problems this company has but it is evident there is much room for improvement.
On June 12th, 2008, docgipe added the following:
June 12th. No communication, no money returned.
On June 29th, 2008, docgipe added the following:
June 29th. No money returned.
On June 30th, 2008, docgipe added the following:
JUNE 30th.....more confusion! My response to some attempt on the part of this firm to communicate.
This certainly gets more and more confusing. As a buyer I did not need a PayPal account to pay you. I do not have a PayPal account. Yet you say you sent my money refund with PayPal. You have my shipping address and home address with the order and on one or more of my E mails to you which were not answered. There is no confusion concerning my address. It remains the same. I repeat........your firm is the only firm on line that I have ever had a mess like this to deal with.
.......Under payment details your copy when compaired with what you say ends up even more confusing. This is not a shipping receipt. It is a USPO electonic notice saying you sent an intent to ship not that you actually shipped. Double talk and confuson will not solve this problem. Since there is no reciept showing from the USPO I might deduct your firm never gave the order to the USPO. If this concerns the return of funds as it appears it is further confusing because you say you did return the money using PayPal. If this is the case it still is not a receipt it is as stated the USPO electronic statement saying you notified them that you intend to do something.
I will certainly find relief when the check somehow arrives to my attention. When it clears I will also note here that you finally did make justification with me. So far this has been a nightmare like none other.
.......All you really need do is write one check in the proper amount and apply one stamp on one envelope to the proper person. Three days is the average first class mail time from your firm to my postal address.
On July 6th, 2008, docgipe added the following:
July 7 No money received as promised June 21.
On July 14th, 2008, docgipe added the following:
July 14th. Another month. No money as promised. Guess I
I AM BEING PUNISHED for publishing the truth
for all to see.
On July 22nd, 2008, docgipe added the following:
July 22nd. No good news to report yet.
On August 2nd, 2008, docgipe added the following:
August 2 Dumb De Dumb Dumb..........and still no positive response by the company.
On August 11th, 2008, docgipe added the following:
August 11 This is so bad it is getting silly! Still no check has arrived.
On August 18th, 2008, docgipe added the following:
August 18 th. Nope........nothing yet. This weekly entertainment is sponsored by Plumeria Gallery with funds that have not been returned.
On August 25th, 2008, docgipe added the following:
August 25th. Plumeria Gallery is living up to it's earned reputation. No refund yet.
On September 1st, 2008, docgipe added the following:
Sept. 1st. Here's some excuses that have not been used yet. To many snowbirds arriving in Fla. Mail trucks can not get out of Naples. Your refund was sent. Must have been lost by the Post Office. Accountants have the books. Can't get your address. Have to pay horrible taxes in two weeks.
On September 8th, 2008, docgipe added the following:
Sept. 8.....post to let you know I am still alive and could use the money for better causes.
On September 15th, 2008, docgipe added the following:
Sept. 15th. Who ever coined the phrase..No News is Good News?
On September 22nd, 2008, docgipe added the following:
Sept 22 nd. I'm being ignored. How could this be?
On September 30th, 2008, docgipe added the following:
Sept. 30th. Still no action as promised.
I HIGHLY SUGGEST THAT ANYONE CAREFULLY READ THE RESPONSE BY THE PLUMERIA GALLERY AND THEN CHECK THE FLOW OF MY COMMENTS. WHAT YOU WILL DISCOVER IS ABSOLUTE PROOF THAT THIS COMPANY HAS FLAT OUT TAKEN MY MONEY AND EVAPORATED.
THE CLAIMS IN THEIR RESPONSE ARE ABSOLUTELY A POOR POSITION STATED BY PLUMERIA GALLERY. THE FLOW OF COMMENTS PROVES THIS BEYOND A SHADOW OF A DOUBT.
THEIR PROMISES AND CLAIMS ABOUT SHIPPING WERE FLAT OUT LIES.
THE PROMISES TO RETURN MY MONEY HAVE NOT BEEN KEPT EITHER.
YOU MAY DEAL WITH THIS COMPANY. THE CHOICE WOULD BE YOURS. SEEMS TO ME THE ODDS OF GETTING EVEN GOOD SERVICE LET ALONE EXCELENT SERVICE WOULD BE VERY SMALL INDEED.
I CLOSE THIS CHAPTER OF LIFE BEAT BY A CROOK ON THIS ISSUE. SOMEHOW I STILL BELIEVE THAT WHAT COMES AROUND GOES AROUND. THE ENTIRE ISSUE IS ON THE SHOULDERS OF PLUMERIA GALLERY. I GUESS THEY NEED MY MONEY MORE THAN I DO.
DOCGIPE
Company representative comment on June 21, 2008:
On Jun 21, 2008 1:59 PM, The Plumeria Gallery added:My apologies, this is the first I have seen of this and will check tracking information for your package. May and June were exceptionally busy, catching up shipping orders placed from January through May, over 200 orders requesting delayed shipping due to the long, cold winter. I will send you a refund and apologize for the less than stellar service. | | Neutral | Lala_Jane
North West, OH
(Zone 5b)
(3 reviews)
May 12, 2008 | My coleus from Plumeria arrived today and most of them were in pretty good shape. Two of them were broken, but the plants were quite large so that really wasn't a problem. If I were giving this rating exclusively on the plants I would say it was positive, however since both the service and communication were quite lacking I am giving it a neutral.
The owner was an excellent communicator until my order was actually placed, then it was like pulling teeth to get a response to an email. I gave her my order in February but
ask for a May 1 ship date and was told that would be no problem. (I might add that that my CC was charged immediately when the plants weren't to be shipped for another 3 months.)
I sent an email on April 21 stating that our weather here was stable and she could ship them as soon as it was convenient. I got no reply. I sent another email on the 29th to inquire on the statis and was told that the plants would be shipped that week. On May 8th I sent another email telling her that if she was too overwhelmed with orders I would go just cancel mine. I got no reply. On the 9th I telephoned the owner and was told the plants had been shipped that day.
I did get a bonus plant which was nice, but it didn't make up for the frustration and the run-around I felt I was getting. | | Negative | pirl
Southold, NY
(Zone 7a)
(18 reviews)
May 09, 2008 | I ordered and paid on Jan. 26th believing she'd send them mid April, as promised. I've emailed her with no reply so cancelled my payment today. A lack of communication is not a wise business decision. | | Neutral | ZZsBabiez
Lodi, CA
(Zone 9b)
(8 reviews)
May 08, 2008 | My experience was negative, but I feel a negative rating is a little extreme, since I did finally get plants.
I ordered and paid via PayPal Jan 29, 2008 and finally received my order Feb 22 after numerous unanswered emails inquiring about my order. It is stressful to wonder what happened to my money for a month, even if it is under $20.
I didn't know the order one get one free offer was only if you bought single plants.. (not stated in the ad) and was a very disappointed that it would not be honored.
I also expected a plant that looked like the picture posted, which had blue and purple and said "New for 2008" when in fact it was a variety that has been around a long time. I got a red and yellow plant that I never would have ordered if I knew better.. buyer beware.. I felt like an ignorant newbie that fell for a fake picture.
They were packed well, but in used pots that said Impatiens. There was a bonus coleus plant that was untagged and I don't know what it was.
After emailing with my concerns, I was told that her sister was visiting and she was unable to answer emails or ship products.
I would not order from this company again. I'm sorry.. but this is my experience with this company.
| | Positive | HerringtonHills
Irvington, AL
(Zone 8b)
(1 review)
April 18, 2008 | I ordered a selection of coleus after reading a classified ad here on DG. Offer was 2 for 1 coleus. Ordered on March 16th. All plants were carefully packaged. Plants were well established with a great root system going. One of the plants had to be placed in a 8" pot, one in a 6" and the rest in 4". My entire order consisted of about 12 plants. They were a little "weary" from travel but were doing great the next morning. I would not hesitate to order from Plumeria Gallery again. I was (and still am) very satisfied with my order. | | Neutral | cathy4
St. Louis County, MO
(Zone 5a)
(6 reviews)
April 04, 2008 | I placed an order from the ad here on DG. Payment made through Paypal. For the past month, I have made several attempts to contact this company through the email addresses from my Paypal account and their website to cancel the order and get a refund with absolutely no response, not even that they received my messages.
On April 21st, 2008, cathy4 changed the rating from negative to neutral and added the following:
I'm happy to report that from this posting, I've received my refund. | | Neutral | SCNewbie
Anderson, SC
(Zone 7b)
(5 reviews)
March 22, 2008 | I bought the Coleus "Pick 3" & ordered Yalaha, Yulee, & Maricopa.
- I placed the order Feb 7, but didn't receive the plants until Mar 10, with no communication from the company at all.
- They were NOT packed well. Wrapped in plastic bags and stuffed top first into a flat box against crumpled newspaper, so 3 of the 4 had broken leaves & stems.
- 1 plant wasn't labeled, & there was an extra plant I didn't order. I had sent an email with my choices but had never gotten a response, so I wasn't sure what was going on.
- I immediately potted them, but I believe the Yulee is dead & gone. I had hoped it would come back, but after 10+ days, I don't think it's going to. The others are doing ok.
I wrote her earlier this week. She responded right away & apologized for the packing, but she asked me to make every effort to keep these alive. She said if she had to replace Yulee it might be with another plant because they were having problems with keeping Yulee alive, or it was slow growing, or something.
I wrote her immediately back telling her I didn't think the Yulee was going to make it... and she's never responded.
I buy 99% of my plants online. I'm not happy with Plumeria Gallery & will not buy from them again.
On April 6th, 2008, SCNewbie changed the rating from negative to neutral and added the following:
Update Apr 5 - After writing back & forth to Marlene a few times, I received 2 replacement coleus plants & 3rd gift coleus plant yesterday.
All 3 plants came thru with shining colors - healthy & well-packed. | | Positive | RedHeadGrower
Niagara Falls, NY
(Zone 6a)
(2 reviews)
September 05, 2007 | It is always a pleasure to get a box from Marlene. I just got my second order a few weeks ago and will continue to be a loyal customer. The plants I have recieved to date have been very healthy and transitioned well up here in NY. | | Positive | golfcart
Summerfield, FL
(6 reviews)
July 24, 2007 | Received a nice, fresh cutting. Ordered on Wednesday and received it on Monday. Will order again. | | Positive | enbloom
(5 reviews)
July 12, 2007 | A positve experience all around! Received plumeria and other tropical plants in great shape and within days of placing order. Very reasonable with shipping charges. The Plumeria Gallery owner took time with me to describe each plant to be sent in detail and was very helpful with special requests. She even included fun, free extras! Will order from again! | | Neutral | mrs_colla
Marin, CA
(Zone 9b)
(26 reviews)
April 22, 2007 | Ordered plants for $130 3 weeks ago. After 2 weeks, not a word, no plants. I emailed them, and they emailed back saying the plants would ship the following Monday.
Another week went by without plants, and after several emails; no response anymore. I have cancelled my order, as this was a gift for someone else, and by now it is too late. I have not received confirmation my order is cancelled, and it appears the money got taken via Paypal anyhow.
Since they are not communicating with me anymore I have to leave a very negative feedback.
I have ordered with many online nurseries, and never had an experience this BAD! Nobody ever took my money BEFORE sending plants. Very dishonest business if you ask me.
Buy your plants with someone who communicates and sends plants!
On April 22nd, 2007, mrs_colla changed the rating from negative to neutral and added the following:
After this email today the lady of the house emailed me and appologised. I understand there were things occupying her beyond her power. But I would have liked to know this a few weeks ago so I had a choice. Now it is too late.
She promised me a refund promptly also. I stay behind my opinion that companies should not charge before shipment of plants.
Things are cleared, no hard feelings on my side anymore.
I change my rating from negative to neutral.
On April 22nd, 2007, mrs_colla added the following:
The money got refunded. Thank you. | | Positive | dbatwinski
Kenosha, WI
(1 review)
March 27, 2007 | Cuttings and other items packaged very well. All cuttings included individual name tags. Very professional. |
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