We will be rolling out several small fixes mid-day today (Jan 29.) We do not anticipate any disruptions or problems, but f you spot any unexpected issues after 12 noon (PST), please report them in the designated thread in the DG Site Updates forum.
I'm a small business owner who has used Pond Armor for several years now. We really like the product and the customer service we've received from the company. The price is great and any time we have questions about applying the product or what surfaces it will or won't adhere to, we get the answers to our questions almost immediately. The response is fast, the product is great quality (and one of a kind) and the education you get about using the product is priceless.
aqsvc Redondo Beach, CA (1 review) August 19, 2013
We are a company in southern California that builds and restores ponds and water features. We were turned on to this product a number of years ago and have been using exclusively ever since. We have resurfaced many, many ponds and water features using this product. The product has always been easy to work with and in all instances continues to do the job. The customer support that we receive, especially when we are on a project site, has always been great. Pond Armor is our product of choice and we continue using on all our projects where it is applicable.
greta002 Los Angeles, CA (1 review) August 10, 2013
I love this product! I do not consider myself a Mr. fix it or rather a Mrs. fix it but I needed to resurface my small pond and after viewing the website and watching the video's I thought "I can do this!" I wasn't sure how to calculate how much I needed so I called Pond Armor and a real person answered the phone and figured it out for me.Thanks Pond Armor.
As far as help goes, they are awesome - the product is a quality product but be prepared to buy up to double what the stated coverage claim is. I wish I would have known this before I started - I now have a 50 Sq Ft area pond covered 90% with a FIRST coat - I Still need a second coat, so at this rate - their product says I can COMPLETE a 60 Sq Ft are with the product - I will need to buy 1 more, if not 2 more, 1.5qt products. I wish it had a better estimate - most if the time the coverage area is alittle lower than I get, but not here. They say I may not have spread it enough, but that cant be - There are no heavy spots and its not over the 10mil thickness either.
Have a four tier waterfall into a pond. The pond itself is the EPDM rubber, which is great.
But my waterfall, leaks, and leaks, and leaks. The wife had put so much silicone in every nook and cranny, it took me weeks to muriatic acid wash it. Had to use a screwdriver or small knife, or an awl to get the stuff off and out.
The Pond Armor, in two coats we bought, was clear. And the thickness of it (dried, both coats), is impressive. I do have one minor leak on the 3rd tier but I'll seal that with the same stuff. I do not hold Pond Armor responsible for this since the face of each shelf, the sides, etc. are numerous areas that are hard to reach, coat, paint, seal. I would say that if I had to do it over again, I'd have saved the thickest slurry I could mix up, for the vertical faces.
Finally, I, like others, hunted endlessly prior to the wife finding this stuff, via surfing; and in the usual places, industrial supply stores, Home Depot and more. There's nothing that comes close to this epoxy base though. Heck, I'd like to do my raised wood deck in this, but haven't checked for that application yet (we have hot summers here.)
Overall, I'm very impressed with the product. When writing a question to 'Pond Armor' pre-purchase, I will say that, although a very humorless bunch, they were an exceedingly straightforward, albeit terse bunch.
I'm new with Dave's Garden but happened on this opportunity to make some favorable comments about Pond Armor. I had a horrible problem with a little Pond I built, leaking. Then an old timer told me about Pond Armor and to give it a try, so I did. It's not cheap but nothing is that has the quality that Pond Armor has. I have to admit though I did have a problem but not with the Pond Armor. It was the temperature I made the application in. So they say, FOLLOW THE DIRECTIONS! I called Pond Armor and told them about the problem I was having. The color I was using was Black. When I finished the application, there was nothing wrong and it look good to me. The next morning though, there were large white spots that appeared over night. I called Pond Armor and talked to a fellow by the name of Butch. He was extremely helpfull and immediately sent me enough Pond Armor to re-coat my little Pond. They did not charge me for the product and they didn't even charge me for the postage. Needless to say, I was pleased with that arrangement. When the new shipment of Pond Armor arrived I applied it and have NOT had a problem with it leaking since then. That was over a year ago. Since then, I have used it on a friend of mines little Pond (in March of 07) and again, it has NOT leaked either. My friends little Pond is some 20 years old and has had numerous attempts to stop it from leaking. At least 6 different attempts from the debree I took out of it. Now it is NOT leaking and my friend is able to enjoy it, instead of worrying about it all the time. The old timer was absolutely right about Pond Armor and I would suggest it to anyone who has a problem with a leak or wants to NEVER have a leak problem. As Tony the Tiger would say........it's
G-R-E-A-T! Thanks for reading my comments! Steve in DC
PondArmor Santa Maria, CA (1 review) June 14, 2007
Without getting into an ongoing "he said, she said" situation with this poster, we would like to respond in brief. There are those rare occasions when an individual is attempting to take advantage of us for their own benefit. This is just such a situation. In this case, we are dealing with an individual who, after using all of the product ordered, decided he wanted to completely change the color (from gray to black) and tried to squeeze us for a "drastically reduced rate" on the new color by threatening us. He threatened us with the Better Business Bureau, State Agencies, and posts such as the one left here. Had the shade of gray been an issue with him, he certainly could have checked the product sometime between the day he received it and the day he had someone apply it (approximately a 3 day period of time). Our return policy allows customers seven days to decide if their color choice was what they wanted. At any time during that seven day period, this poster could have asked for an exchange and we would have gladly sent him any other stock color of his choice. Instead the product was applied. Our company has thousands of satisfied and happy clients who have used our products and been assisted with their projects by us. It is not our fault that this individual changed his mind on his color desire, and we determined that it was not reasonable for us to be threatened or blackmailed into providing him with a discount because of it. Finally, please note the poster did say "the product is fantastic." We certainly agree with him on that point!
the product is fantastic. the company is horrible. i recently coated my new pond with "grey" pond armor only to find out that it is actually white in color. as i was not at home during the application, i didn't see it until i returned home. i contacted the company and explained that there must have been a mistake. the person there only seemed interested in blaming me rather then try to address the issue. i then offered to buy replacement black paint (at a discount) to fix the problem that was created by them shipping me the wrong product and the the person said absolutely not, become rude and insulting. if you use the product, just make sure you know what you are getting before you order, because once you have it, there is no turning back. terrible customer relations. they lost a customer because of it. On June 16th, 2007, bmx43 added the following:
imagine that, here you are yet again attempting to spin the truth. threats and blackmail? are you kidding me? you might want to check the law regarding slander and libel before you get yourself in over your head. if you will read my messages to you (which i know you find difficult) you will see that only after your rude and unprofessional action did i inform you that i would be notifying the BBB and state agency which i have done. that is my right as a consumer. now, if you want to play games, i'll post the entire correspondence here to show people the truth. the fact is and has always been that you are selling a product which you claim is grey but is in reality white. in one of your own rude messages to me, you stated that the "grey" would mimic fresh concrete. i even sent you a pic of the painted pond to show you how far off the color is. yet you only wanted to point fingers and argue that it was my fault. the only fault i have is trusting a company that i should not have trusted. you then suggested that i purchase (at full price) equal parts black and "grey" and mix the 2 to get the color that i wanted. that very statement proved my point. continue to argue as you wish. it's only further exposing your extreme lack of professionalism.