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Comments:
| Rating | Author | Content |
| Neutral | davegm100
Spring, TX
(1 review)
November 2, 2009 | Posted on October 29, 2009, updated November 02, 2009
I made three purchases from K.T. BOTANICALS, one was made on 10/15/09, the other two were made on 10/16/09. Order # 8424 was received very quickly without any problems, however I never received the other two orders(#8414 and #8417) nor have I received any tracking numbers. I have made two attempts to contact them by way of e-mail and they have not responded. I am part of a research team that is currently conducting research. KT botanicals came highly recommended as a ethnobotanical company that not only acted with responsibility but also offered quality botanicals. I am aware that on their web site they mention that customer service is not their highpoint, a better word to use would be non-existent. I cannot get any response from them, thus I will just dispute it with my credit card company and find a company that values customers. Your product was great, your communication and customer service is horrible.
On November 3rd, 2009, davegm100 changed the rating from negative to neutral and added the following:
I never did get any communication from the company, however I did receive the products and after checking I must say the quality is very high and consistent. They sell good quality products but shipping times and customer service is lacking. | | Positive | tenayshus
Buffalo, MN
(1 review)
October 5, 2009 | On October 2, 2009 I ordered Pedicularis Groenlandica (Elephant's Head) from KT Botanicals. Later that day they emailed me an update, indicating they'd shipped my package, including a link to check the shipping progress myself. Shortly thereafter they emailed me another notice telling me my order was on the way--all on October 2, 2009! Today is only October 5, 2009 and my order arrived, safe and sound, in perfect condition. I couldn't be happier. Thank you KT Botanicals! W00T! | | Negative | S_Cheetah
Andover
United States
(1 review)
August 13, 2009 | DO NOT PURCHASE ANYTHING FROM THIS SITE!!! Company is an outright scam. I paid over $80 for salvia foliage and 20x salvia extract as advertised. What I received looked like dead leaves from your standard backyard leaf dump and charcoal dust. 3 different people confirmed this stuff was absolute garbage. Even worse, after my repeated email inquiries, this company refused delivery of the goods when I paid additional shipping to return them. Now I'm out almost $100. The order was packed by "Travis" and the return was authorized by someone claiming to be "Tyler." | | Neutral | NancyD_LMT
Greenville, NH
(1 review)
August 3, 2009 | I placed an order on July 12. I received an email July 20 saying it had shipped. (Yay!) On July 23 I received a phone call from someone who received my order instead of his own. My address and phone number were on the enclosed invoice, but the package was addressed to him.
Anyone can make a mistake, and I was not upset. I sent KT Botanicals an email letting them know what had happened. I did not receive a response, but they did charge my credit card on July 24.
So, I sent another email, hoping maybe the first one went astray. Still no response. I waited a week and sent another email. No response. I still don't have my order, the company has not taken responsibility for their mistake, and there is still a charge (not an authorization - a charge) on my credit card.
I realize KT Botanicals does not claim to offer great customer service, and I respect that decision. But I did expect to actually receive a product for my money.
On August 19th, 2009, NancyD_LMT changed the rating from negative to neutral and added the following:
I sent one last email on 8/15, once again described the mistake on my order, and let KT Botanicals know that I had, regretfully, begun the dispute process with my CC company. On August 18, I received a very sincere apology, my credit card was refunded, and Tyler offered to send my order free of charge.
I do believe this is a very ethical company. As they state, they offer only average customer service, and this helps to keep prices low. I have no issue with this.
But they also imply that their customer service via email is excellent during business hours, and that emails will be answered in a timely manner (1 to 2 days) as long as you don't ignore the guidelines listed in their FAQ.
So, I'll upgrade them to a neutral, since they eventually did answer me and did the right thing. I feel confident that most orders go through without a hitch, and that I was probably the victim of a rare mistake. And they simply are not set up to efficiently deal with mistakes. | | Positive | scottsigur
Kenner, LA
(1 review)
August 3, 2009 | I placed an order on July 20, 2009 with this company after reading several good reviews. After sending several email to them, I finally received a reply 8 days later stating that my order would ship tomorrow July 29th. Since then, there website still says processing my order and they have yet to reply to emails for tracking info and the phone number they have listed on there site says it has been disconnected. I am contacting my credit card company to dispute the charges.
On August 12th, 2009, scottsigur changed the rating from negative to positive and added the following:
I finally received an email form them stating that they had shipped my order and that they were going to refund my card for the hasle. I did receive my money back and would use this company again, but I only wish the response time for replying to emails was quicker and they provided tracking info on orders. | | Neutral | Nick1
Plainfield, NJ
(Zone 6b)
(6 reviews)
May 9, 2009 | I am posting a negative because after claiming to have shipped my order it did not arrive.
After placing my order, my account page said it had been shipped on 4/13/09. I waited until 4/25 and sent an e-mail stating that it had not arrived. I received a reply saying tha he would "check with the grower" (but you said it had been shipped!). After no reply I sent another e-mail. As of 5/9/09 I have not had any communication as to the status of my order.
I will be disputing the charges with my credit card company.
On May 9th, 2009, Nick1 changed the rating from negative to neutral and added the following:
Thanks for the (quick, this time) feedback. I have changed my rating to "neutral". This seems to be an honest company, but I'm not used to waiting for extended periods.
Company representative comment on May 9, 2009:
On May 9, 2009 12:21 PM, KT Botanicals responded with:Hi Nick,
I'm sorry that we're having a misunderstanding here. Let me attempt to clarify how this works. On the live plants page, we try to be up front about when you should expect your plants or cuttings in large, bold, red font: "If you wait until early spring to place an order, there may be a delay of up to 4-6 weeks as customers who reserved plants during the winter months will have their orders shipped out first." http://www.ktbotanicals.com/live-plants-c-3.html
Additionally, in our FAQ, which we respectfully ask all customers to read before ordering, after ordering, and again before contacting us, we address this matter in no uncertain terms:
"I ordered live plants from you and its been 3 weeks and I don't have my plant. What's going on?
When you purchase a live plant, you are putting a deposit on the next available plant. All live plant orders are subject to availability as explained on the live plant page. Some plants ship out next day, others may take 4-6 weeks to get to you. The reason for this is because we are not a nursery and some plants and cuttings are shipped from private contract growers, others are grown here upon the receipt of your order. When you purchase a live plant you are reserving your plant so that when it becomes available, it will be yours. This helps to keep our plant inventory to a minimum such that we do not have 200 plants to upkeep daily."
http://www.ktbotanicals.com/faq.html
Your order was sent to our private grower on the 13th and was marked off in our system as "shipped". This is not an indication that we have physically shipped your plant, but rather that we have put the order in for your plant or cutting to be shipped to you as it becomes available- As per our terms and conditions of sale. It has presently been 4 weeks and our window of delivery for this particular item at this particular point in the season is 4-6 weeks as stated numerous times on the site.
Did you happen to read the Live Plants page, the FAQ, or the Contact Us page before publicly complaining to millions of people on the internet? We do our very best to be up front and honest about when you should expect your order, but if you miss the big bold red lettering that explain these things in multiple locations on the site, I don't know what to tell you.
Nick was refunded 12:20pm PST May 9 2009 | | Positive | Kaviani
Austin, TX
(1 review)
September 25, 2008 | Excellent vendor. Their website isn't as well constructed or edited as others, but their service and product quality are above reproach. The security features on their website made it cumbersome for me to order at first, but after the first time, I've had zero problems.
I bought Maeng Da kratom from them after being disappointed by the extreme dip in quality from my old vendor (I Am Shaman) and found KT's to be both better in price and quality. I plan to continue to buy from them.
| | Positive | RickSGarden1954
Beverly Hills, CA
(1 review)
July 25, 2007 | I ordered the following items from KT Botanicals:
28g bundle of ephedra sinica
3.5g Salvia Divinorum 25X extract
112g Dan-shen (salvia miltiorrhiza)
14g Kratom 30x extract
1 Live Salvia Divinorum Plant
I was more than pleased with the quality of the products. They are not the run of the mill sort of products that you find on ebay or elsewhere. I weighed the products as well on my digital scale and am happy to report that I recieved 119g of Dan-shen, 3.7g of the salvia, and 34 grams of ephedra. The Kratom extract was an even 14g.
As for the salvia Plant, although it showed some stress from the shipment, it was 8 inches tall, well rooted, and very well packaged for shipment. The plant recovered within a week and is now over 14 inches tall with lush new growth!
Overall I would rate this vendor a perfect 10 out of 10. The owner was very professional and was eager to answer my questions personally and in extensive detail rather than just sending me some links to other sites. I will be going through this company in the future. |
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