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The scoop on 'KT Botanicals'

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KT Botanicals


Sacramento, California 95833
(United States)

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Negative 0 1 3
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71 positives
14 neutrals
9 negatives

Comments:

Displaying the 50 most recent comments:

RatingAuthorContent
Negative buddhalovesme
Beverly Hills, CA
(1 review)
October 19, 2013
I have ordered products from this company twice now.
My first order, though a tiny bit later than the quoted shipping date, was very satisfactory. My second, on the other hand, was not. I ordered several products on this occasion, and was very excited when the package arrived on the expected date. Unfortunately, upon examining the packages contents i found that the item I had been most eager to receive was not included. Instead there was a note informing me that that particular item was currently out of stock, and that I had the option of contacting them to either request a refund or wait for the stock to renew. This was fair enough in my opinion, I mean, stuff happens. So I emailed them to request that they just send me the product when their supplies were renewed. They responded promptly, and were apologetic about the inconvenience and quoted about a month for the item to ship out.
I was frustrated by the inconvenience of having to wait a month longer than I had expected, but at least they were taking care of it, right?
Now here we are a full year later and I have not received one word from KT. I have even tried to email them and have gotten no response. It is a shame that a company I had such hope for would show such little respect to a polite and honest customer.
A real shame.
Negative Tl49burne
Laurel Hill, FL
(1 review)
July 20, 2013
Don't waste your time and especially money with these crooks! My first and only order with them was a disaster. First, one plant that I ordered, a kava plant, was actually a root beer plant( a closely related kava cousin). I emailed them about this and received no response. Secondly, I've been waiting 4 months for the rest of my order( a packet of seeds and a kratom plant).I emailed them 3 months ago about not receiving these 2 items and they replied that I would have these items in 2-3 weeks. Three months later and no seeds, plants, or explanations. I wished I had read the reviews about these scammers before I sent them my hard earned money! Learn from my mistake, DON'T SEND YOUR MONEY TO THESE PEOPLE!!!!!
Positive montage
Blythewood, SC
(1 review)
June 25, 2013
Posted on November 19, 2012, updated June 25, 2013
The product I order is always great. The Kratom true full spectrum 50X is very effective. They have been out of it for about a month but I'm going to reorder it again to see if they have it back in stock. They've always had it when I order it except recently. They were great about refunding my money, since I couldn't tie up that money for an indefinite amount of time. I had to go to a competitor to get a less effective product. Hopefully, I'll get my order in a few days like I always do. Big thumbs up for KT Botanicals!!
On June 25th, 2013, montage added the following:

I certainly hope this comment qualifies for the 15% coupon. I still am pleased with KT Botanicals. They once again have in the Kratom 50X so I'm placing an order about once a week just to be sure I have it. I recently realized that their 10 grams goes a lot further than the Kratom King's 10 grams. I never realized that TKK was cheaper because I was actually getting less. Keep up the good honest work KTBotanicals. Your Kratom allows me to garden, cook, and play with my grandkids without too much pain. Thanks!!!
Positive MrBachelor
Hemby Bridge, NC
(1 review)
June 14, 2013
I ordered a small batch of the "Rapture" product from KTB, my payment went through on the same day and my product was shipped promptly. I was surprised to see it arrive only three days after placing my order. I am quite pleased with the efficiency and speed of delivery. I have yet to test the product but I have high hopes that it is fresh and of a high quality. I have recommended this site to friends even before ordering and now I only have more reason to now!
Keep up the good work and you can assure that I will continue to show loyalty for a long time.
Positive Onthebrightside
Plano, TX
(1 review)
June 4, 2013
I have been ordering from KT Botanicals for a little while, and I must say, I have been very impressed. The quality of the products I have ordered has been superb, especially with their kratom. The only problem I have is that everything they sell is so enticing, I have trouble controlling myself and end up spending more money than I intend. Customer service has been excellent, and I am always happy to see my orders ship so soon after I order. I will keep using buying from this website for the foreseeable future!
Negative BobDillon
(1 review)
May 6, 2013
There are so many reasons to give this company a negative feedback. First off, they lie, lie, lie. Second off, they DO cut their Kratom. They even admitted it to me (unknowingly to them). That is why all you people are complaining about their stuff seeming so low grade and cheap. It's because its not pure! It's cut with other inert plant material so they can stretch it out and make more money off all of us.

My last order took a month to get to me. Even though they charged my credit card as soon as I placed the order. They didnt tell me they didnt have it in stock when I purchased... I had to wait until weeks passed by and I contacted them asking whats up? Then they make up excuses, um we cant get it just yet, etc. Then it comes finally, weak as crap (because they cut it with who knows what just so they could ship me out something). Dont trust what they write about their products on their website. Its not true! They just write whatever will sell the product, and that's what they do!

Please, do not waste your time and money on them. Go somewhere else!! Anywhere else but here. They do not deserve the money ripping people off online like this. Youre in for a heartache and stress and a cheap product if you get roped into buying from KtBotanicals. 2013 review here. This is a recent experience.
Company representative comment on May 8, 2013:
On May 8, 2013 3:49 PM, KT Botanicals responded with:

BobDillon,

We want to start off by saying that we are very surprised by this review, we do our best to provide the highest quality botanicals and loyal customer service. We do not lie or make false claims about any of our materials, if something is out of stock or unavailable we let you know and usually offer you the option of a refund or an exchange, we always want to leave satisfied customers. These are very rare herbs and we do our best to keep our stock availability high for our customers. Also, as for cutting material, we have never done this and will never do this, there is simply no need for it whatsoever. Therefore, we would have never even insinuated something to that effect because it just would never happen. Batches and strains can vary in potency, but we really do source the best material, in terms of our raw Kratom and our extracts. If you did not prefer the strain that you ordered, we would have been more than happy to send you out another strain, please email us and we can take care of any further concerns you may have.

Positive jta10243
South Haven, IN
(1 review)
May 4, 2013
First I will say that KT had a very nice selection of the seeds i was looking for. I placed an order for my seeds on Monday and by Friday they were in my mailbox. Ordered, processed , shipped and delivered in 5 days!!! Awsome! I needed to get my seeds going while it is still cooler outside and was extremely pleased with how quickly they arrived. 5 stars from me!
Positive lkjhg
Mountain City, TN
(1 review)
April 26, 2013
I've been ordering Bali from KTbotanicals for the last 2 yrs. or more because it has by far the best price for a large (longterm, infrequent) quantity. I'm surprised other people don't notice this unless they just buy other kinds besides Bali, or small, uneconomical quantites, or extracts (IMO those could be unhealthy and are a poor value). Anyway, the quality is at least as good as the Bali I used to get from other vendors, or has been since they got the powder fine enough like it is now. Thank goodness the quality of this herb is more consistent than most other herbs, eg. green tea or coffee! In the beginning of this couple years there was one time they hadn't mailed a package, but after that it was always on time. Their no-nonsense way of referring people to an FAQ to discourage questions that they have already answered has won my respect... because to my chagrin my question WAS in the FAQ. Yet they have been there for the other type of question--have not been fly-by-night.
By the way I would hate it if they went to UPS--the last thing anyone who does a lot of mail ordering needs is for USPS to be driven out of business so all mail order shipping will be privatized and between Fedex and UPS they'll have us where they want us and it'll cost nigh on $20 bucks to order a single item. You who have more money than patience, please don't put the rest of us in this situation, as USPS does have tracking if you go to the right site.
Negative homeostatic
leicezter
United Kingdom
(1 review)
April 9, 2013
I have recently received an order of mitragnia speciosa from KT botanicals and was unhappy with the quality, I emailed them to ask if they might have sent me the wrong product because the particular listing comes in two grades and it seemed as though I had the non superior type.
They did not bother to reply, as such I attempted to post a review to give an honest but polite and balanced opinion that would be available to other buyers. The review was not entered on their site, I later found that they vet all reviews to ensure no critisism.
I have ordered from KT previously and have had no complaints, but feel that I have been thoroughly disregarded on this occasion.
Positive lotas
(1 review)
March 26, 2013
Posted on March 22, 2013, updated March 26, 2013
I have ordered from KTBotanicals twice now, and first off I must say they have a great selection of products, offered at great prices.

My first experience with them was great, my order took about 3-4 days to process, and once it was marked as "shipped", it arrived on my door step 3 days later.

My most recent order has not gone nearly as smoothly. I placed my order on 03/05/13, expecting to wait a few days before it shipped out and processed. To my surprise, it was shipped out that very same day! Awesome, right?!

After 2 weeks, I still have not received the order. I patiently waited the 10 business day waiting period before contacting the company directly. That was several days ago, and still nothing.

It's now been 17 days since I placed my order, and 17 days since my CC has been charged. I've received NO emails back from the company, absolutely no communication, and this is an order totaling close to $200. I paid almost $20 for shipping, which seems incredibly steep for shipping that takes 12+ business days.

I am trying to patiently wait for either a response from the company or the package in the mail, but at this point I'm starting to feel like neither may happen. I hope this can be resolved so I can change this review to a positive one, as before this incident, my review would have been 100% positive.
On March 26th, 2013, lotas changed the rating from negative to positive and added the following:

03/26 Kacey @ KT Botanicals contacted me and informed me that my order was essentially MIA in the mail, and it was something that happened on rare occasion. She apologized for the frustration and inconvenience and offered me a refund or to re-ship my order, no questions asked.

I am so impressed with their customer service, as a package lost in the mail is not their fault, yet they offered to ship out another order with no hesitation. Great people here, and I'm glad I now have two positive experiences with this company.

They even offered to throw in some free samples for me for my troubles. I'm so glad customer service like this still exists!

Positive wimplo22
Burke, VA
(1 review)
March 25, 2013
I love KT Botanicals. I just wanted to put that right up front. I have ordered at least 20 times from them so this review isn't based on a couple of experiences.

Not only do they have the best selection of botanicals, they also have great customer service. And they've really stepped up their game in the last year. When I first ordered 2 years ago it would take 10 days at a minimum to get my order here in Virginia. Now it routinely only takes 3 days from the time I order to get my package. On the occasion that there are issues with the order they quickly let me know if something is out of stock or delayed. They are very quick to respond to inquiries and are more than happy to substitute for the item that's out of stock.

I am very happy with the quality of their inventory and service and do not hesitate to refer my friends.

Buy with confidence!
Positive TrevCorleone
Louisville, KY
(1 review)
February 11, 2013
When I first started kratom, a local headshop was the go to place, considering they are the best price and quality in town. I thought kratom couldn't be any better than that. Then after browsing the internet I came across KT Botanicals. Figured at the amazing prices they are offering I could risk a few bucks and try them out. I'm so glad I did, because WOW for half the price the stuff I've been getting from them is just far SUPERIOR. These guys know whats going on in the kratom world... I can promise you that.

Now I've seen complaints about this company and their shipping, but let me start by shining a little light on this. When a company deals in rare stuff, sometimes they can't get it and ship it immediately, sometimes we need to have patience on items like this. The only issue I have had with shipping is that an order took a week to go to my house... But not because of ktbotanicals, they sent it out within HOURS after I placed this order. It was the post office that decided it needed to get sent half way around the world 1st. So, all I can say is, don't blame kt.. blame the uber slow post office.

Which brings on my complaints/feedback.. They ship through usps.. Granted it is probably there cheapest option and helps keep there prices down for you and me, however it would probably work wonders if they could get a solid deal with ups...

Now my one major complaint came with ordering there 50x full spectrum kratom..1st of all its amazing, but the problem lies in there packing.. I really thought it would come in a small 1-5 gram baggy, but it actually came in there 1 ounce bag, that really can hold probably 3... So 1 gram smashed in this over sized baggy causes it all to stick to the sides and the seeminly only way to get it all out.. is to pour your preferred drink into the bag then dump it into a cup. I would be happy to see this product come in a smaller bag or some kinda vile or whatever.

In conclusion if you have any reservation's about ordering from this place, don't... They are amazing.. go order now..I mean it.. go. :)
Positive adkcub
South Glens Falls, NY
(1 review)
January 26, 2013
I have ordered from KT Botanicals on three separate occasions and every one has been great. Easy website to negotiate, easy to place an order and super fast shipping. All three orders arrived within 3 days and I'm on the east coast.
The prices have also been very good.
I plan to continue doing business with this efficient and fast business.
Positive cyrick610
La Riviera, CA
(1 review)
December 4, 2012
My experience with Ktbotanicals has always been great,they have a huge selection of products at a good price.I live in the same city where they operate and I have had the chance to meet the people behind the website:Tyler,Travis,Melanie etc..,they are great people who are very knowledgeable about their products so personally I have learned a lot by just interacting with them.I only have positive feedback,I have only had a great experience therefore this is a great company that I will continue to support.

Positive darren1
Lady Lake, FL
(1 review)
October 22, 2012
Posted on October 9, 2012, updated October 22, 2012
I placed an order with KT Botanicals on 9/30/12. Within 4 days I received my order. I was pleased to get it so quickly. Everything in my order was there and arrived in perfect shape. I sent them a thank you email for the products and quick response. They actually emailed back to thank me for my order. I plan to place future orders with this company.They definitely are on top of their game. Darren
On October 22nd, 2012, darren1 added the following:

I've placed my second order with KT Botanicals. Once again, they have succeeded in service and delivery! As long as they continue to offer quality products and service like this, I plan to continue to do business with them. They offer a large array of products from herbs and spices, books, supplements, teas, coffee and more. You should check them out. Once again, way to go KT Botanicals! Darren
Positive nikitablack
Olmos Park, TX
(1 review)
October 14, 2012
This is the first time I have done business with KT Botanicals. I purchased 2 packages of seeds, 1 plant, and a bar of soap. The seeds and soap arrived together within 5 days of placing the order. The plant was shipped separately and arrived one day later. Seeds from both packs have sprouted nicely already (within 2 weeks) and the plant is healthy and growing new leaves. I am very satisfied with the quality of the items I purchased and the professionalism. I will certainly do business with them again.
Positive SquirrelEDoom
Erie, CO
(1 review)
October 10, 2012
KT Botanicals, for approximately 2 years now have gone above and beyond every single time. Questions are answered by knowledgeable staff, orders are shipped lightning quick and arrive well packaged and safe. Advice is given when asked for by people I know I can trust, and the prices are the best I have found. Not to mention the quality of the product is the best available. They go the extra mile to ensure all of the above every time and have without question shown me that they care about their customers, big or small. Want more details about my experience/s with tem? Just ask me at squirrel.e.doom@hotmail.com and I will be happy to share. Just put something in the subject line to let me know it's not spam and I will do my best to provide any answers I can as quickly as possible. KT Botanicals has earned my trust and continued business by always providing the best service, price and selection - period.
Positive wolfgang504
New Orleans, LA
(1 review)
October 6, 2012
I have been doing business with this company for around 1 year and have never been disappointed. Great customer service, fast shipping, broad variety of quality products, and great deals. They are probably tied for first place as the best company for purchasing ethnobotanicals...i say tied b/c i have yet to find another company that has better products at better prices than them, but hey anything is possible.
Positive harknet2
Reno, NV
(1 review)
September 9, 2012
Posted on September 8, 2012, updated September 9, 2012
Hi I placed an order with KT Botanicals on Wed. 9-5-12, and it is now Sat. 9-8-12. My order number # 25554 has been billed in my bank account, it is not pending it is billed. Here is what is making me nervous. In the past I have received shipping information from them within a day or two so all my previous experiences have been extremely positive. However, This is now day 4 and all I have received is the order notification that always goes to my email. My account still only says processing, but I have already paid the full amount of $145.95. I know their FAQ says to wait atleast 1-3 days for shipping, but I have to admit I am a little on edge with concern that my order may have been overlooked, missed, or is on back order and I was not made aware of the items being back-ordered. I am hoping this just means my order will ship Mon. 9-10-12, if that happens I will immediately come back to Daves gardens and post a glowing positive review; however, I plan on spending $300-$500+ on my next order with them, but I need to know I can rely on KT to be reliable at shipping in a timely manner. Again my previous order came in record time, and I am just hoping this order will do the same so I can trust making future orders, So if KT immediately addresses this issue Mon. 9-10-12 I will change my review to glowing and positive.
On September 9th, 2012, harknet2 changed the rating from neutral to positive and added the following:

As I promised I came back to change my rating to positive, KT changed status of order to shipped at 4:30pm. Sat 9-812 and provided a tracking number. Since it is late Sat. I assume the item will ship Mon. if it has not already shipped, but I am sure the items I ordered will arrive within this next week.
Positive Jenwright224
Terre Haute, IN
(1 review)
June 8, 2012
Posted on June 4, 2012, updated June 8, 2012
Posted on June 3, 2012, updated June 4, 2012
On Saturday 6/2 I placed an order with KT for a 1 x Mitragyna Speciosa var. Rifat (Kratom) Tree.
Since I placed this order on a Saturday, I don't expect it to start processing until at least Monday. However after reading all these posts I am a bit ... nervous perhaps.
At this time I shall stay neutral, patient, and atempt to contain the excitement of receiving my tree. :)
Fingers crossed. :)

On June 4th, 2012, Jenwright224 added the following:

2pm, Monday June 4 I receive an email saying my order has been shipped. No tracking number was included with this notice.
On June 8th, 2012, Jenwright224 changed the rating from neutral to positive and added the following:

Got the package yesterday. 6/7
Package had been seriously smashed on one end, but product was fine.
Positive YashYarmo
Candia, NH
(1 review)
May 22, 2012
I sent them an e-mail after noticing my order was short. Within 5 minutes, Tyler responded and reshipped my missing item. Wish more companies could do that. Thanks KT
Positive chickortega
Portsmouth, NH
(1 review)
March 29, 2012
I have ordered from several companies of this nature, and found KT to have the best quality products, as well as the lowest prices.

I'm surprised to see that there are so many comments about shipping times, because I've received every order I've placed in about 4 business days. This is particularly impressive because I live in New England and KT ships from southern California, so you would have a hard time finding two more distant places in the continental U.S. All of my orders have been placed recently, so I suspect that they have improved their shipping based on the feedback they received here.

On my most recent order, which consisted of about ten items, one item was missing. I wrote a quick e-mail informing them of the mistake on Saturday night, and was contacted by Travis on the following business day to apologize and inform me that my product was being sent that day. Three days later, I'd already received it!

These guys are absolute pros, and they bend over backwards to keep their customers happy, even if you've just started dealing with them. Add their low prices and the awesome quality of their products, and I see no reason to shop anywhere else. Thanks, guys, and keep up the good work!
Positive sweetleaf64
Lucas, TX
(1 review)
March 1, 2012
I have ordered from this company many times over the past year or so. Their products are better in quality and are cheaper than their competitors, which is why I have been a loyal customer to them for a long time. They also post on several forums related to what they sell and they offer great advice and really know what they are talking about.
On a past order they accidently mixed up one of the items with another and after I notified them they sent it out the next day free. They return emails and calls very fast. They really do care about thier customers.
There is just one issue that they need to work on.

Their shipping time is rediculous. Sometimes it's very fast, actually the last two orders were sent out the day after I ordered them, which was great. This time around I ordered on saturday. It is thursday and the tracking information still just shows electronic notificaiton. In the past it has taken longer to recieve my package (during the holidays which is understandable).
I love KTBotanicals, but they really need to work on turnaround times.
They should be shipping out everyday, but it really doesn't seem like this is the case.
Also I have ordered a product in the past to find out that it's actually out of stock (happened twice). The first time they sent it out when they recieved thier shipment (Took about a week and a half), the second time they gave me a refund but I was not notified that it was out of stock until my package arrived. On the reciept it said that that item was out of stock and I had been given a refund. I'm actually really surprised this happened and I fully believe that it was a fluke and it just fell through the cracks, because they are usually really good about catching things like this.

I highly recommend this company, but be aware that they are not consistent with turnaround times.
Company representative comment on March 2, 2012:
On Mar 2, 2012 12:59 PM, KT Botanicals responded with:

HI Sweetleaf!

I appreciate your honest feedback with regards to shipping times and out of stock items. I fully acknowledge the above stated points. Know that we are constantly working to improve. The following isn't directed at you, but more of a general explanation to anyone else who is wondering why turnaround times are variable from order to order.

With regards to shipping. We ship every day, except for Saturday and Sunday. On an average day, we have 40+ retail orders to process, not including business to business sales which account for 75% of our total business. Retail orders can be for a gram of an item up to 1kg, and with 40+ of these coming in per day on a 7500 product catalog, there can be a huge variation in our stock levels in just one day. We do our best to keep everything in stock, but it is enormously difficult to predict the supply and demand for rare botanicals, especially when we are one of the relatively few vendors that the world relies upon for these things. Know that we are continuously striving to improve all aspects of our company, including standardizing turnaround times.

Thank you for chiming in with constructive feedback. I appreciate your support over the years!

Sincerely,

Tyler - CEO
KT Botanicals LLC

Positive lucious
Humble, TX
(1 review)
February 10, 2012
i have made orders with this company for well over a year, probably 2. i have never had trouble receiving orders, or with their contents. recently i received an item that i thought was under par, not that the item was useless just not up to the standards ive come to expect.

so i emailed and complained. I asked that they look into the problem to prevent a repeat on my next order. the next day i received an email acknowledging the trouble, and the tracking information for another of the item i ordered. this is not something i expected or asked for.

this makes me question the reviews floating around claiming bad customer service. this company is a+ all around.
Positive Ded_Savage
Hammond, IN
(1 review)
January 2, 2012
Now that the holiday chaos is over, I have time to write about my first experience with KT Botanicals. I had been researching various ethnobotanical sites, and what drew me to KTB was their extensive selection of products, and that their prices, when compared to the other companies I was considering buying from, were unbeatable. So, I decided to place an order with them. I thoroughly read the FAQ page, then I ordered several products.

I did some further research on the company, and found this forum. I bookmarked it for reference, and after reading some of the other posts, I concluded that it might take awhile for my order to arrive. But, based on what I read, I was confident that the company would work with me to resolve any problems, should one occur. I also realized from reading the FAQ page that since my order was a fairly large one (13 items), and considering that it was just getting into the height of the holiday shipping season, that there would be delays, and that my order would probably take longer than usual to process.

My order was placed on December 13th. I received my shipping notification/tracking number on the 15th. Again, from reading other posts on this forum, I realized that the order had not actually shipped. Being a rational and patient person, I concluded that I might receive the package sometime between the Christmas and New Years holidays. I followed the advice from one of the posts, and did a "cut and paste" of the tracking number to the USPS site. I agree with the other post that the stamps.com site doesn't get updated as often. My package was shipped on the 21st, and I received it on the 24th, just in time for the holidays.

I was initially concerned when I received the package with a small hole in it (compliments of a USPS employee, I'm sure). A couple of the products I had ordered were in small quantities, and I feared that they could have fallen out of the box. Fortunately, due to the secure packing done at KTB, all products were present and accounted for. Taking into account the afore-mentioned factors (large order and holiday shipping season), along with adding in non-business days, I feel this transaction was a reasonably timely one, and I am overall happy with it.

I do have one issue, but it is a minor one. I had ordered 14 grams of Pedicularis Bracteosa (the site has it spelled "braceteosa") BUDS ONLY. But the bag I received is foliage. Like I said, it is a minor issue, but I was looking forward to seeing the Bracteosa buds in all their green glory. I did email KTB regarding this issue last week, but I did not hear back from them. It is possible that my email went to their spam folder. So, I am mentioning it in this post, just so they are aware of it. The order number is 21510, placed on December 13th.

Due to this minor error, I can't give them a perfect 5 star rating, but they are definitely worthy of a 4.9 rating. I am overall pleased with my first experience with KTB, and even though it will be awhile, I will definitely order from them again.
Negative GreenGal44
Boulder, CO
(1 review)
December 7, 2011
Posted on October 27, 2011, updated December 7, 2011
Posted on October 27, 2011, updated October 27, 2011
Posted on October 19, 2011, updated October 27, 2011
I've ordered from KT Botanicals numerous times over the past several years and have always been pleased with the quality of their products.

Although shipping has been slow at times, I recently had an experience in which my shipment was thought to have been caught in the sorting machines at the post office because it wasn't received in the usual time frame. I finally did receive my shipment much later...which consisted of one empty bag and a note of apology from the USPS. LOL!

I recently ordered again and I mentioned this unfortunate event and asked them to send me my previous order if, by any chance, it was returned to them by the USPS. (I had yet to receive my empty bag at that point.) I had not purchased insurance and didn't expect to be reimbursed. But they went above and beyond the call of duty to resend the entire order that had been destroyed at no extra charge.

I was very impressed with the proactive steps they took to make sure I was satisfied, and I feel certain that they would never intentionally bilk their customers. If something goes wrong with an order, they're more than willing to make it right with the customer and will go to great lengths to do so.

On my latest order, they bent over backwards to ship it to me as quickly as possible and I received it in record time. Again, I was very impressed and very grateful for the speed at which they processed my order.

While it can be confusing to get an electronic shipping notification when the shipment has yet to leave their building, I do believe that they run a highly reputable business and their product selection is fantastic!

I look forward to placing many more orders with them in the future. Thank you, KT Botanicals. You're the absolute BEST!


On October 27th, 2011, GreenGal44 changed the rating from positive to negative and added the following:

I had truly hoped KT Botanicals had upgraded its customer service recently, but it seems I was wrong.

I placed another order early on Monday and can already see the old pattern of ultra-slow shipping emerging, along with no response to emails and no movement toward sending my package to the post office. Of course, I received the electronic shipping information shortly after I placed the order. But since then, nothing. Nada. Zilch. The tracking number isn't even showing up on the USPS track and confirm site.

It seems like what I thought was a customer service transformation is a mirage. This is quite disappointing to me as I was hoping to buy some products wholesale from them in the near future. But that's not going to happen if I can't depend on timely shipping--and now, it appears that I can't.

Like it or not, we live in an age where good customer service is almost a given. If you can't keep up with orders and ship the order in a few days' time, you're bound to have scores of unsatisfied customers. It's not that I'm unwilling to wait for a good product, it's that I don't like to wait unnecessarily because of poor customer service.

KT Botanicals CAN ship quickly. But I've been the beneficiary of it only twice in the past few years and their shipping is uneven at best.

I still think they do a wonderful job in the area of ethnobotanical research. Where they fall far short is customer service and shipping. If they could only address this shortcoming and improve their system, I imagine they could easily increase the number of satisfied customers.

Sadly, at this point, I'm not one of them.
On October 27th, 2011, GreenGal44 changed the rating from negative to neutral and added the following:


On December 7th, 2011, GreenGal44 changed the rating from neutral to negative and added the following:

I've really tried to give KT the benefit of the doubt several times, but once again I placed an order that was placed more than a week ago and it has yet to be shipped.

I have read the FAQs and according to those, orders should be processed within 1 to 3 business days. In my case, it's now been more than 5 business days and only the electronic shipping information has been received by the USPS. Love KT's products (which are hard to find elsewhere), but their service still needs a LOT of work. If it weren't for their slow-as-molasses shipping process, I'd give them a positive rating without a second thought.

If you do order from them, just be willing to wait weeks before you see your order. Set low expectations from the start and you won't be disappointed.
Positive mysticsoaps
Oak Island, NC
(1 review)
November 10, 2011
I see a lot of initial complains on the shipping from KT, and wanted to suggest to everyone to first read the FAQ. Second, the tracking information they initially provide points you to stamps.com which 3 days after my order still says it's only been electronically notified. However, when I checked the same tracking on usps.com there was much more information including the last area it was scanned.

So for all of you who are worried about your shipment, after reading the FAQ, my suggestion would be track your order view usps.com versus the provided tracking link @ stamps.com.

All in all, so far so good! Still awaiting delivery of product but I have no doubt it'll be perfect for my soap!
Positive rfrazer72
(1 review)
November 5, 2011
Posted on November 3, 2011, updated November 6, 2011
I ordered over $100 worth of product from ktbotanicals on Friday, Oct 28, 2011. Within 15 mins I had received an update and a separate email stating my package had been shipped. The tracking on the package has never changed or updated (Confirmation Number: 9101010521297220035341
Shipped on: October 28, 2011
Shipped via: USPS Priority Mail
October 28, 2011 12:09:00 95628 Electronic Notification), and after reading all of this, I hope it is not a "bogus" tracking number. The package is supposed to be coming priority mail, but it is Thursday now, and I have not recieved my package yet. Priority does not take that long. I really wanted my products by this weekend, but I am getting nervous now after reading all of this.
On November 5th, 2011, rfrazer72 changed the rating from neutral to positive and added the following:

Travis of KTBotanicals called me on Friday and sorted everything out. He sent my package overnight and I received it on Saturday just before noon. Thanks so much!
Positive baewheel
Lafayette, IN
(1 review)
November 1, 2011
Kt botanicals provided me with great service! The product was neatly packaged, slightly more than i expected, and i received it three days after ordering. They are a very reliable company and should definitely be on the top 30 list!
Positive jordanday
(1 review)
November 1, 2011
Posted on November 1, 2011, updated November 1, 2011
Hello, there was a problem with my order that was not Ktbotanicals.com fault at all. The box had seemingly been punctured during shipping and contained a large hole in the center, causing the most valuable item of my order to fall out during the transit of my package.

I sent kt an email telling him about this issue, and within 24 hours, i received a call from kt himself, and he was nothing but kind and understanding, and although i felt bad about my order, he offered so much customer care that it seems he cared just as much! he offered me an account discount code for my problems and more.

I know when i order with Ktbotanicals.com no matter what, he will make things right because he really cares about his products and his customers.

He is knowledgeable and kind, and eager to help and resolve any issue. He even offered a funny and enlightening comment that made me laugh. Definitely a kind and honest spirit who you can trust.

Thanks a lot!!!
Jordan
On November 1st, 2011, jordanday added the following:

in short:

even after a problem with my order that was 100% not his fault at all, he is still re sending me the valuable item that i ordered, and he was nothing but kind and understanding even after a mean email i sent him.

and kt, im sorry about my mean email, i wrote the email the day that my clownfish of 5 years died, so i was in a tough emotional state.

Positive Nathaniel23
Conroe, TX
(1 review)
October 31, 2011
I am very impressed with the extensive range of products offered by KT Botanicals. After quite a bit of comparative research, I have found the prices to be lower than, or on par with, other high quality vendors. Compared with a few others, I would say that shipping speeds have been moderately fast. My last order arrived 3 days after placing it. I have placed other orders which seemed to ship out about 3 days after placing them, and taken a little over a week to arrive. I feel that this is excellent turnaround time, as I remember the days of mail-order when we were trained to "expect four to six weeks" for deliveries.
The products which I have received from KT Botanicals have all been well-packaged and of the highest quality. The FAQ is exhaustive, yet written in a manner that keeps it far from exhausting to read. Overall, I am very pleased with the service provided by KT Botanicals and the timeliness in which they have answered my few inquiries.
They have my highest recommendation, and I look forward to future business with them.
Thank you, KT Botanicals, and keep up the good work!


Positive ethnopassion
nice
France
(1 review)
October 31, 2011
Hello, that a long time i handle some botanicals, and i love kratom. I see many store on the web, for me KTB is by far the best place to acquire rare botanicals with amazing quality.
Wen i have test their kratom (UEI) and their (true full spectrum kratom) whaou, i was surprised, now KTB is my only place to order kratom and botanicals.
Their have fast shiping for normal order.
Thank you again KTB, have a great long life.
Positive plantorical
easthampton
United States
(1 review)
October 19, 2011
Company has provided fast shipping of products, 3 days usually to go across country. For Kratom it is the least expensive site i have been able to find although there is one company in Europe that is cheaper. The product has been good although some batches are better than others. Over all i give it a good rating.
Positive greenphytoguy
Boise, ID
(1 review)
October 14, 2011
Posted on October 14, 2011, updated October 14, 2011
I am trying to get ahold of KT botanicals.

recently I had a problem with an order I made from KT botanicals.
it was a moderate sized order, that was actually being sent to another company who hired me to find some less common products they needed.

we had a question about a mistake I think was made with one of the products.
but for around a month, neither I, nor the company I was contracted by, has been able to get an answer from them.

I am hesitant to make a negative post about this company, because I have done business with them before, and generally think that Tyler and his company, are one of the best companies around for the products he offers.
every time I have placed an order in the past, that a mistake was made, or a product was out of stock, the company has made good on fixing the problem

I am hoping this message can get noticed, as I really dont want to leave negative comments, unless all other resources have been unsuccessful.

In the recent past, some family emergencys kept Kt Botanicals from quickly answering emails and such. so I am also hoping that this has been a misunderstanding, rather than any deliberate, or ignorant actions, and really hope that there has not been some tragedy that has taken Kt's ability to respond away.
if so, we can sit tight and understand that even online, life and its problems happen, many times, beyond the control of anyone, even a "company owner"

I will withhold further judgement, for a month or so after this posting, and hope for the best!

thanks.
-Cliff
On October 14th, 2011, greenphytoguy changed the rating from neutral to positive and added the following:

within 20 minutes of posting this message,
Travis from KT Botanicals called me up, and we addressed the issue at hand.
I am satisfied that the matter was cleared up as far as my questions about the order are concerned.

I was blown away that a post in a gardening forum got such quick attention, and am happy to get the matter settled as far as we could.

I cannot technically test the material to substantiate the quality of the material, but so far I have no reason to question KT botanicals from past experience.
similiar products from different companies, can differ,
that was the gist of the question I had to pose to them, not that the wrong material alltogether was sent, but that I had questions if a mistake in shipping was made and a related, but not exact product was shipped instead.
I dont think they made a mistake after all,
and only questioned the issue because I had problems getting ahold of them.

if you want to keep up with novel, up and coming ethnobotanicals, KT Botanicals is definitely on the cusp of the wave.

I only suggest to them, that they mention this website on their main page, in case of problems.

thanks Travis, thanks Tyler!

thanks for the quick reply and
Positive Nocturnalis
Coalville, IA
(1 review)
September 21, 2011
Posted on September 20, 2011, updated September 21, 2011
Posted on September 20, 2011, updated September 20, 2011
Posted on September 19, 2011, updated September 20, 2011
I ordered $138 of goods on Sept 12th. The order said processing for 3 days, then switched to billed, then shipped. I was sent an email stating that the heimia I ordered was out of stock, and the hops would ship monday. I was told I was refunded the price of the hemia. I told them that if they wanted that they could throw in 4 oz of damiana that was cheaper, and not worry about the price difference. I got a reply today that I had already been refunded, and that I could make a donation and they would throw in the damiana with the hops shipment. My credit card shows no transactions from them besides the intital order, and the shipping status from the tracking number shows that the electronic notification for pickup was issued, but shows no pickup. I have also heard nothing about the hops shipping today (Monday).

I HAVE gotten emails back, so I cant say they dont get back to me, but everything points to the fact that my order hasnt even been shipped out yet. I have customers getting antsy about their orders (with good cause).

I am not putting a negative or positive at this time, just hoping that everything works out soon, so I can work with them further in the future.

I ordered the following:

1 x Amanita Muscaria (Red Fly Agaric) Siberian Grade A Caps
Weight 28 grams $22.50
1 x Leonotis nepetaefolia (Lion's Ear, Klip Dagga)
Weight 28 grams foliage $6.30
1 x Humulus lupulus (Hops)
Weight 114 grams $8.15
1 x Pedicularis Densiflora (Indian Warrior)
Weight 28g Buds ONLY $21.00
1 x Leonotis leonurus (Wild Dagga, Lion's Tail)
Weight 28g Premium Resinous Buds With Flowers $10.40
1 x Scutellaria Lateriflora (Skullcap)
Weight 114 grams foliage $7.35
1 x Argemone Mexicana (Prickly Poppy) Foliage
Weight 28 grams foliage $4.20
1 x Nymphaea Caerulea (Blue Lilly Of The Nile, Blue Lotus)
Weight 28 grams dried flowers $10.50
1 x Nelumbo Nucifera (Sacred Lotus) White
Weight 28 grams dried flowers $10.49
1 x Heimia Salicifolia (Sun Opener, Sinicuichi)
Weight 28 grams foliage $8.40
1 x Selenicereus grandiflorus (Nightblooming Cactus) Flower Petals
Weight 28 grams $8.99
1 x Lavender Flowers Extra (Lavandula angustifolia) Organic - 4 oz (209390-04) $7.75
1 x Lemon Flavor Extract Organic 4 oz (470150-03) $9.92
1 x Calea zacatechichi (Dream Herb, Leaf of God) 10X Extract (KTBCalea10X_W)
Weight 1 gram 10X extract
On September 20th, 2011, Nocturnalis added the following:

I was finally refunded the price of the heimia. The shipping status switched to processed, but as far as I knew the order had already shipped. I dont know about the hops yet.
On September 20th, 2011, Nocturnalis changed the rating from neutral to positive and added the following:

Travis called me personally tonight and said that he had made sure the order shipped and included the damiana for free. I checked my credit card and the refund for the Heimia DID go through. He said the Hops were shipping as well, have not seen a shipping update yet.

So far I am impressed with the way Travis handled everything, the shipping snafu still burns a bit, but he said everything was going out airmail and the order should be here in a day or two.

I will change this to a positive based on the contact from Travis and the fact that he threw in the Damiana for free, and did refund me for the Heimia.

He also told me their last shipment of heimia was piss poor quality that they could not pass on to their customers. I appreciate him not sending me garbage. Hopefully the rest of the order is held to this sort of standard.
On September 21st, 2011, Nocturnalis added the following:

My order arrived today, just like Travis said. My order was intact, he included the Damiana free as he said. I am VERY impressed.

I am still waiting on the hops, but I tell you this much, Travis calling personally and being helpful and throwing in the 4 oz of damiana for free completely makes up for the extra wait for the hops.

I am not some paid dumbshit. I was getting PISSED. Now I am happy as hell. Nuff said.

Buy from these guys. If it seems like something is off kilter... email, call, do your part and it WILL be made BETTER than right. Seriously.
Negative 4983100
(1 review)
September 19, 2011
I ordered products from KT on 8/29/11 and received an e-mail that my order had shipped on 9/2. Thus far I haven't had any package from KT Botanicals and my e-mails went unanswered. I have never had such poor customer service from any company that I have thus far dealt with. If they just sent accurate tracking info I would know where and when my order would be delivered. I would really like this matter resolved as I hope too place many future orders. Their selection is truly awsome.
Neutral soapguy
Saint Bernard, OH
(1 review)
September 16, 2011
I've just placed my first order with KTBotanicals five minutes ago. I will remain neutral until I receive the product I ordered. I have read extensively on this company and have great confidence in them.
Company representative comment on September 21, 2011:
On Sep 21, 2011 1:31 PM, KT Botanicals responded with:

Hello, since you have placed a pre-emptive review, would you please update it for us? We show that your material arrived within a few days of placing the order. Thanks!

Sincerely,

Tyler
KTB

Positive Peaches777
Homosassa, FL
(1 review)
September 1, 2011
These guys are great! My first order with them was something sent in error, but when I emailed them about it, they sent out the correct order really fast & even sent something extra to make up for my inconvenience. They are very friendly & professional, & I will be using them on a regular basis.
Thanks so much guys, I love doing business with your company!
Positive Lui
(1 review)
September 1, 2011
Posted on August 30, 2011, updated September 1, 2011
Well, they took 20 bucks from me. I ordered an herb and never received it. I left 2 email inquiries without recieving any type of response. It's been several weeks since ordering, so im either robbed or perhaps I can dispute the charge with my bank.
On September 1st, 2011, Lui changed the rating from negative to positive and added the following:

Was just a lack of communication, but they finally got a hold of me and smoothed everything out which I greatly appreciated.
Company representative comment on August 31, 2011:
On Aug 31, 2011 11:02 AM, KT Botanicals responded with:

Hello Luis,

Unfortunately, you ordered Plum Flower's Stephania, which has been on back order from the manufacturer for several months. I have been awaiting a shipment of this material for a few weeks, but have recently been informed that this material will continue to be on back order until next year. Below is the refund which was processed today.

PNRef 1048460
Date 8/31/2011
Time 11:56:40 AM [PDT]
Customer ID 14930
Trans Type Credit
Invoice# 19253-3E1aW4
Name Luis XXXXX
Issuer VISA
Account ************0290
Exp Date ****
Entry Method Manual
Auth Amt $21.06
Total Amt $21.06
Street 4728
Zip XX614
Result

Approved
AuthCode 511469
Message

APPROVAL
Batch Number 0

Positive vanner
kamloops
Canada
(1 review)
August 31, 2011
Posted on August 29, 2011, updated August 31, 2011
I ordered some product, and a couple days later I received an e-mail that explained the product was out of stock and will be shipped when they get it in stock, I got another e-mail stating it has been shipped a week later, with out a tracking number. I sent multiple e-mails and phone messages for a tracking number I placed my order june 16... it has been 44 days , WITHOUT A SIMPLE REPLY and no package. They have utterly horrible customer service and I do not recommend KT Botanical to anyone, I feel as if I have been ripped off and treated like a piece of [deleted]. thanks guys for wasting my time and money.

Order number #18623
On August 31st, 2011, vanner changed the rating from negative to positive and added the following:

Got a hold of Travis today, a genuinely nice guy. I take back my negative status due to some confusion on his end. KT Botanicals is awesome and I would definitely recommend there service to everyone.

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