The scoop on 'Willis Orchard Company'

Company Profile   Willis Orchard Company Mailing Address: 800 Hall Road Moultrie, Georgia 31788 (United States) Phone: 866-876-2945 » E-Mail them » Visit their website Recent reviews: Past month Past 6 Months Past 12 Months Positive 5 15 48 Neutral 0 2 3 Negative 0 5 33 This company is affiliated with Paradise Palm Co. This company offers a variety of plants. This company specializes in: Plants: Ornamental Trees and Shrubs Other helpful information: Accepts retail and wholesale orders

Feedback History and Summary   82 positives 7 neutrals 47 negatives

Comments:

Rating Author Content Positive malakai Hampton, FL (2 reviews) February 4, 2010 Over the last two or three years, I've placed at least three orders from Willis, for Apple trees, Blackberry bushes, Muscadine and Bunch Grapes, Peach trees, Pear trees, Jujubes, Mayhaws, and I believe a couple quince trees. Not all of the plants survived, but this was my fault, because they were planted in a low, swampy area. I did not try to get a replacement or refund on those that died, because it was my fault, not theirs. I honestly can't say that all of their named cultivars are what they are said to be, because many of the plants haven't fruited yet, and it may be several years before I know, but what I can say is that everything arrived healthy. I'm happy so far. Positive jamessmith309 Saint Augustine, FL (1 review) January 25, 2010 last year i ordered 3 fruit trees from willis orchard 1 died i told them about it,it was to late to ship a replacement that that year, since bare root trees are shipped to each area at a certain time of year,they told me to send the dead tree back and they would send me another one next year.THEY DID i recieved it sat 1-24-2010 free of charged and planted it sunday, free ticket signed by mr.willis... thanks mr. willis you will always have my business, and to be fair with willis orchard the tree that died was planted in a low area,not good, needs to be in high ground, i transplanted all the trees out of that area, things like this happen, not the orchards fault.so mr.willis you will always have trees coming back as we all make mistakes.i am sure there is someone out there planting a bucket of fire ants, they would all die on them after reading the instructions....james st. augustine florida Positive joeb221 Statesboro, GA (1 review) January 21, 2010 Just received my 3rd order from Willis, all trees were as described or larger, exceeded my expectations. Great folks to do business with, will order again. Positive twiggybuds Moss Point, MS (Zone 8b) (15 reviews) January 14, 2010 I received my order in exactly 1 week. 2 pecans, 2 plums, 2 persimmons, 1 fig, 4 blueberry, blackberry, raspberry and a very thoughtful free gift that was obviously chosen for my zone. The trees are as advertised and some are even larger. There is green under the bark and plenty of buds ready to swell in the spring. I'm very well pleased with my order, the packaging and speed of delivery. Considering this was the week of the horrendous cold weather, I really didn't expect them so soon. I'm already plotting my next order from these fine folks and highly recommend them. Positive jardinier13 (1 review) January 12, 2010 order twice from co and satisfied with their service and plants qualities. Positive robberson72chev Longville, LA (1 review) January 7, 2010 ordering was pleasant and individuals were very helpful.They provided pictures and answered all my questions. Trees arrived ,packaged very well.Specimans were more than expected. I would definetly use Jason and his team again in the future. Jimmy Robberson Company representative comment on January 7, 2010: On Jan 7, 2010 11:21 AM, Willis Orchard Company responded with: Thank you very much for your support, Jimmy. And remember, if any of the 120 trees do not live this summer, to let me know and we will replace them for you this Fall. Best wishes, JW. Positive luxor68 Decatur, TN (5 reviews) December 24, 2009 I just joined here - what a great resource this site is! Anyway, I was quite surprised to see some of the negative comments about Willis. I have spent several hundred bucks with them over the past 6 months & I've not had any complaints. From my perspective they do what they say they will do & I've gotten some beautiful stock from them. I had one order with an issue (they shorted me 2 scuppernongs) & they fixed it immediately when I alerted them. I use several online companies, but currently Willis is my #1 choice. Company representative comment on December 25, 2009: On Dec 25, 2009 12:09 AM, Willis Orchard Company responded with: Thank you for your support. You're in the same boat as 99 plus percent of our customers. For example: As of now, Our review history since we started here 3 years ago on D.G. is 76 positive, 7 neutral and 47 negative. Yet in the past 1 year alone, we have served nearly 20 Thousand customers. This 'statistical fact' supports the gist of your comment. That Willis Orchard Co. does right by its customers in service, quality, and honors our promises. Despite these few angry comments or competitor smears that are posted at this site. So again, thank you for supporting our company. We will do our best not to let you down. J.W. On Dec 25, 2009 12:13 AM, Willis Orchard Company added: Have a Merry Christmas, everyone. It's almost Santa Clause time here in Georgia. Neutral ptooming Titusville, FL (Zone 9a) (6 reviews) December 23, 2009 I took a look at there website. I wasn't real amused I think if you want to sell something you should offer as much information as possible about what you are offering. There is no mention of suggested growing zones and I just don't think I should have to go else where to find that information. You know like growth habit, size, ect... I gave up within a minute or 2 at there website. Company representative comment on December 25, 2009: On Dec 24, 2009 11:44 PM, Willis Orchard Company responded with: Actually, every single item page has its own customized map of the U.S. that shows the growing zones for that particular tree/plant. The growing zones are clearly highlighted and numbered on every tree's page. Hard to miss. But we welcome any helpful suggestions you may offer by calling or writting. Best wishes to you. Positive go4broek Cibolo, TX (Zone 8b) (1 review) December 12, 2009 Posted on December 12, 2009, updated December 12, 2009 Posted on December 02, 2009, updated December 12, 2009 Ordered 19 trees/plants from them late summer of 2008. Received shippment that December. I was concerned with the condition of most of the plants. They arrived bare-rooted in a bit of jelled water. Most of them had very few and mutilated roots. I planted them the next day. It was evident by April that 8 of them were not going to make it and all but two of the others were growing very slowly. I have grown many trees over the years and knew those plants were very retarded. I wrote the company in May of 2009 and informed them of the status of 8 items which had failed. I was told that I could return them and they would be replaced in the fall. I decided to give the plants more time and hope for the best. Recently, I reviewed their "friendly" return/replacement policy and missed the part in there that tells the buyer that the dead items must be returned in order to get a replacement. I receieved a letter from them stating that they would be able to accept an emailed photo of the dead items but that I would have to pay the shipping charges. I guess their intention is to make you pay shipping charges one way or the other, not so much to have proof that their plants died. That does not sound so "friendly" to me! If you happen to buy plants from them that are not woody or are essentially twigs about the diameter of a toothpick (ie. raspberry) and they decompose before the summer is over, then you will be out of luck as far as replacements. Expect none. I did not even get offered a partial credit. Some will call me foolish for complaining here before I get my two out of eight items replaced, but I just needed to add my complaint to the long list you see here. Wish I had seen this section of DG last year. Good luck and look at other nurseries for your nursery needs! On December 12th, 2009, go4broek changed the rating from negative to positive and added the following: They did right! After returning the two dead plants, they FEDEX'd all the plants that I told them had failed instead of just the ones I was able to return!! Way to go, Willis! You have won me back! On December 13th, 2009, go4broek added the following: They did right! After returning the two dead plants, they FEDEX'd all the plants that I told them had failed instead of just the ones I was able to return!! Way to go, Willis! You have won me back! Company representative comment on December 23, 2009: On Dec 23, 2009 3:55 PM, Willis Orchard Company responded with: TO ALL NEW ONLOOKERS: Isn't it interesting how this reviewer went from some rather unfair negative comments and even advising to look elsewhere for your trees to a "Way to go, Willis!". As I have said before, take very little stock in the hateful comments made on this website, as they are 99% just hot air and untrue. Just like this fellows original comments were. However, he at least had the integrity to rectify his error. Unfortunately for our society, most people do not anymore. We are fair, honorable people and if you are as well, then just give me a call if you have a problem. I am 100% confident we can work it out together. *** We at Willis Orchard Co. wish you all a Merry Christmas and may the Lord bless you this New Year. Sincerely, J. Willis. *** *** Positive culaben Travelers Rest, SC (1 review) December 8, 2009 I placed my order on December 4, 2009 and received the plants (6) plum trees two (2) days later. The plants were in excellent condition and they were larger than expected. I planted them immediately upon receiving them. I just found the Garden Watchdog site and was dismayed by the number of negative comments. I found the company to be what I expected: Professionals, who deal primarily with experienced gardeners. I intend to order from them again. It was a pleasure dealing with Willis Orchard Company. Negative fumee West Palm Beach, FL (1 review) December 3, 2009 I received two trees: an Angel Red and a Persimmon. The Angel Red "tree" consisted of a number of thin dry branches with no leaves, no buds and short roots resembling the miniature roots of an old onion. After planting that tree, its branch tips dried out and turned black. The Persimon tree consisted of a Stick (!), transversely sawed off at its upper end, with no leaves and no buds. Its roots were so small and thin that I first thought that there were none. After planting these trees, I saw no sign of life. I, therefore, e-mailed them about the condition of these trees but have received no answer. Very disappointing and Costly mistake. Positive Kedesh Hot Springs National Park, AR (1 review) October 25, 2009 Posted on February 18, 2009, updated October 25, 2009 I recently ordered a SPRING SATIN plumcot (plum-apricot hybrid) and a GOLDEN NECTAR plum from Willis Orchards. When I placed my order, I expressly asked for trees with very low branches so my young children could pick fruit as they grew up in the years ahead. I was told that a special effort would be made to satisfy my wishes ... and then I prayed (and hoped for the best). The trees arrived a couple weeks ago and exceeded my expectations! I ordered "orchard-ready" trees and a huge well-packaged 9-foot tall box arrived. The Spring Satin plumcot was one of the most beautifully branched bare-root fruit trees -- that I can remember in 15 years -- that I have ever received from an internet-order or mail-order fruit tree nursery. The Golden Nectar tree was also nicely branched and very healthy-looking with attractive pinkish flower buds that started popping several days after I planted it here in Arkansas! The GN tree also has a uniquely-attractive golden-green colored bark. I have placed several orders for a variety of fruit trees this season, from several different growers around the country, but these two trees will most probably be the nicest additions to my orchard this year. On October 26th, 2009, Kedesh added the following: 10.25.09: It is time for me to purchase some blueberry plants for this Fall (2009) and I thought about going back to Willis Orchards for my order since they sell many varieties. I am going to order from Willis because they treated me very fairly with last year's (2008) order. All of the fruit trees I mentioned in my original post last year did very well. I also place another order for a 6-7 foot Blenheim Apricot. It was huge. It was one of the last trees I planted. I got worried when I noticed it was not budding any leaves ... even by May! I called Willis and explained my concern. The person on the other end, offered me some reassurance that since it was a very large 1.5 inch caliper tree (and with a plethora of branches) it might take a little longer for all the branches to start budding and leafing out. I was hesitant to believe, because it was already well into May in Arkansas (Zone 7), but I hung in there, watered the tree regularly, and believed for the best as all the other fruit trees Willis sent me were doing well. By early June, I saw the first signs of a few leaf buds. By the end of June, it was certain to me that the Apricot tree was well on its way to leafing out. It just took time, because it was such a large tree. As of right now, October 2009, the tree is huge and gorgeous and full of leaves. Furthermore, there are a lot of fruit buds setting up for next Spring so I am very happy with the Apricot and the rest of my orchard. That is why I am going to place another order from Willis. I have been very happy with their service and have been very happy with their word. Positive Mike_NJ Sussex, NJ (2 reviews) October 25, 2009 I had nothing but a pleasurable experience with the Willis Orchard Company. I ordered a large crape myrtle (size specification was 6-7 feet). I received the plant 8 days later and was completely satisifed as I received my order extremely quick, and I received a small tree LARGER than the size they specified! The tree was anywhere from 8-10 feet. Although shipped bareroot, I can honestly say that it was very healthy and the roots were gelled thoroughly. I will without a doubt be doing business with them again. I've ordered from many nurseries, and can honesty say that this was the FIRST time I received a plant LARGER than specified. I've found that the SOONER PLANT FARM, and RAREFIND nursuries are top-notch when it comes to quality & shipping, and absolutely have to include WILLIS ORCHARD. Positive Mike1624 Burgaw, NC (2 reviews) October 18, 2009 I purchased 2 Paw-Paw trees from Willis Orchard in Feb 09. I had no success and called the company regarding this in Sep 09. The representative told me that they had not had a good experience with this years Paw-Paw's and if I would like replacements, to select two other plants from their inventory. I mailed back the remains and a copy of the invoice and selected 2 Austin blueberry bushes. I offered to pay shipping for these because of the size and weight difference. Yesterday I received two gorgeous blueberry bushes over 4 feet tall with a great root ball. The bushes were shipped free of charge. I really wish that all companies took their warranties this seriously. I will purchase from them again. Negative unSATcustomer99 Snellville, GA (1 review) October 17, 2009 On September 23, 2009 I placed an order with Willis Orchard Company for 3 Kwanzan and Yoshino Flowering Cherry Trees. I was told the plants would ship next day and I would have them by the weekend so I could get them in the ground for my wife's birthday. Several weeks later after many unsuccessful calls I still didn't get my plants. Finally they arrived three weeks later. I ordered these trees to specifically fill in gaps in my landscape to extend lines of Yoshino and Kwanzan Flowering Cherry Trees. After arriving two weeks late, I was shocked to find that they sent me 4 Flowering Cherries of the same but wrong variety. The buds of Kwanzan and Yoshino are distinctly different and any trained botanist can identify flower tree cultivars by the form, shape and color of the flower bud. Fortunately for me, my wife studied horticulture. Willis Orchards was very uncooperative when I called them back and were in total denial mode demanding that I take photos and send them of the buds and other extensive “run around”. Do not order from this incompetent and unreliable company. I'm going to return the trees and take my losses on shipping charges, but I can charge back on my credit card and be happy I cut my losses with a bad experience with Willis Orchard. Negative yuanrdc Takoma Park, MD (1 review) September 25, 2009 I ordered a Giant Fuyu persimmon tree (8'-9') last Sept. 23 (Yah, a year ago) from Willis Orchards, but waited for a long time no delivery. After several emails and phone calls - you can hardly find people answering phones - they told me it will be delivered around Jan. 12. I emailed them on Jan. 15 as there was NO sign of delivery and ask for refund. Of course no response. Finally the tree was arrived in early Feb. 2009, it was more than 20 weeks after I made order and the soil was hard frozen in MD. I called them for "advice" - a guy answered, Thank God! - and told me use some hot water to break the ground and dig a hole, then plant that tree. I did as what he said, with doubt, but I had no choices. Spring came and gone, summer came - there was NO single hint that tree was alive. And I emailed them again ask for "advice" or refund - of course NO response! My fool. This is the WORST service I had EVER experienced with a nursery. So, guys, think twice if you want to order from Willis Orchards Company - they deliver dead tries in dead season! Company representative comment on September 25, 2009: On Sep 25, 2009 10:12 AM, Willis Orchard Company responded with: Sure, he also has ocean front property for sale in Kansas. We answer 8 phone lines from 8 a.m. to at least 5:30 p.m. M-F and often until 6 or 7. Also half a day on Saturday. Record high temperature Saturday Feb. 8, 2009 at Dulles. The high temperature of 65 degrees Saturday at Dulles International Airport set a new record for the date, topping the old record of 59 degrees, set in 2005. At BWI, the Saturday high of 62 degrees fell just short of the record - 64 degrees, set in 1904. Today's record high temperature at BWI is 70 degrees, set on this date in 1965. The forecast high for this afternoon is 67 degrees. It was 64 degrees at noon Positive vacev New York, NY (1 review) September 18, 2009 I ordered two citrus trees from Willis and am thrilled with the quality of the trees. (It appears that they came from an associated supplier: Saxon Becnel.) After reading so many of the negative reviews, I was hesitant to order. I ended up purchasing an Improved meyer lemon and a valencia orange tree and both are very healthy and larger than expected. They were supposed to be 2-3 feet. Instead, they were over 3 feet, one being almost 4 feet. My tree lemon (the smaller of the two) arrived with 5 lemons on it. I realize that most of the people motivated to write are those that have had a bad experience. I just wanted people to know that this was a very good one! Positive thuggett Orlando, FL (2 reviews) September 12, 2009 I received a quince and a persimmon tree in JAN 09, both in very nice condition - good form, substantial size, packed well. I did enough research to know that these would grow well in my zone. The quince took off and has been exceptionally comfortable since it was planted. The persimmon was bare until August, but has leafed out with enormous vigor and even flowered and started fruit (which won't make it through the season, but I'm happy to see it try.) If you're thinking of buying a persimmon tree on-line be aware that these trees hate to be transplanted and will likely be shipped bareroot. Just hang in there with it; keep watering, scratch the bark to see that it's still green and alive; and you'll be rewarded. I've used fish emulsion occasionally as a mild root stimulant. I like the people at Willis; we've spoken several times, and I trust them. I recommend that they emphasize persimmon trees' dislike of transplant to their customers so that they prepare for a long wait till the first leaves come out. Positive JPTrovato Allentown, NJ (1 review) August 28, 2009 I had placed an order with Willis for a number of fruit trees. They were very pleasent and helpful. I had been burned in the past by Ty Ty and was leary about buying online again. I received my order when I expected it, and everything was in beautiful condition. I placed another order recently, but then I found this site which spooked me about the order I placed. I called Willis to cancel the order, but it had shipped immediately. I was upfront and told them I got spooked by the reviews I saw, and without hesitation I was told they would be happy to refund my credit card along with shipping. Again they were helpful and a class act. I kept the order, and the plants arrived in great condition. Too many people have an ax to grind. Lighten up! I should have went with my feelings from my first experience. I'm sorry I let myself get sucked into the bitterness of some of the posters here. It is obvious to me that this is a company with integrity. Negative Rawmodel Alexandria, MN (3 reviews) August 21, 2009 I ordered SO many trees from these people, and I think two have survived. I have to admit that they are VERY good about returns, but what good is it if most of your plants arent making it? 95% of my trees from them didnt make it, while 95% of my locally purchased trees DID. I just dont want to order bare-root anymore, ive had so many problems with the bare root trees. Also...be very careful about your growing zone. Many of my willis trees died up until the rootstock, now I have lots of shoots coming out of the bottom after the MN winter. Trees raised in Georgia just arent going to adapt to a northern winter, I dont care what the zone recommendation says. They have good grapes, and both of my lemons from them are alive, but be very wary. Company representative comment on August 21, 2009: On Aug 21, 2009 4:03 PM, Willis Orchard Company responded with: Actually, our trees are grown all over the United States. However, none are grown in Minnesota. We are appreciative of your compliment about our honesty in following our guarantee policy and are sorry you were not very successful growing the trees you received. If you want potted trees, we do offer them but they are typically more expensive because they must ship via freight. On Aug 21, 2009 4:11 PM, Willis Orchard Company added: Here are a few ACTUAL CUSTOMER REVIEWS from Google that I thought you might find of value. Best wishes. will buy again Moorpark Apricot Tree; Mahan Pecan Tr... more » stanley h skyles 544335289308742 Mar 12, 2009 The plants were in excallent condition. They were planted and so far are setting in well. Arbequina Olive Tree (3); Zinfandel W... more » Robert A Burke 750601537893640 Feb 23, 2009 I would definitely do business with Willis Orchard again. Chickasaw Plum Tree (2); Georgia Nati... more » David A. Hardesty 217485282596527 Feb 22, 2009 (no comment given) Briteblue Blueberry Plant; Tifblue Bl... more » Melany B Whitsitt 552384489718782 Feb 19, 2009 Fast delivery, quality product, great selection. Thanks! Elberta Peach Tree; Garden Prince Alm... more » Cory Lee Kaufman 748564736595786 Feb 16, 2009 The trees arrived in good condition and were well packed in a sturdy box. The trees looked healthy and were quickly planted. Time will tell on how they do long term but I'm satisfied for now. Arctic Fantasy Nectarine Tree; Belle ... more » Courtney Plater 970727324037693 Feb 12, 2009 Everything came as expected. The fig tree and raspberries had nice, moist roots. All are planted and I can't wait to see how they produce. Brown Turkey Fig Tree; Southern Babab... more » Toby M Applegate 156568984726758 Feb 11, 2009 Negative wiser_now Nashville, TN (1 review) August 14, 2009 Wow, I wish I'd read these reviews before dealing with this company. The trees I ordered didn't grow. Eventually after a few phone calls and several months ("wait till fall..." they said) they were replaced, but 2 of the 4 still didn't grow (and I had the help of a horticulturalist and did all the care and watering prescribed, religiously). I had been clearly told they WOULD refund if they didn't grow, but on the next call the woman didn't even let me finish the sentence in which I was going to ask for a refund, saying, "Ma'am" with a petulant tone, "we don't refund". I talked with the owner, Jason (hard to get hold of, I think he's there just avoiding, but eventually I did get him) and he also mounted a strong defense (sometimes by means of mounting an offense). He did say at one point he'd work out a partial refund, and send more trees, but the partial refund never was mentioned again and now 9 months later when I called to ask for a refund on the replacements that didn't grow, I was told by the same woman flatly no refunds: "Ma'am, this is agriculture, we don't refund." I can tell she talks to unhappy customers all day long. She gets on the offense to beat you to the punch. I had put off this call a long time because my contacts had been so unpleasant before, and before calling this time I resolved not to get upset. I expected them to say they would replace, but not refund, and I wanted a refund. I had already put too much time and effort into the failed project and wanted to call it quits. I was in for $300 for the two trees that didn't grow. I was hoping to get some portion of that back. But she surprised me by saying they replace once and that's it, you're on your own. I got mad and said "so I guess I've flushed $300 down the toilet?" and she said that I was "spewing venom". I said that Jason, in an earlier conversation months ago had said he would give me some money back but didn't say how much, and she demanded, "Well, if you had already talked to Jason why didn't you say so?" (a side note: they don't mention people's names unless you've already learned them somehow) I told her I thought she'd have notes accompanying my customer information since there'd been much discussion.. I asked to talk to Jason and she said he wasn't there, and with forced and phony politeness she took my name and number and said he'd call on Monday. I don't expect a call and will just have to take the loss. They are petty and rude, and they have a good racket going to get your money and keep it. I would say, those who have written positive reviews were lucky to have ordered products that grew. Yes, they were very nice BEFORE and WHILE they took my order...but if you get something that doesn't grow then you get to see what their "service" is really like. Don't order from these folks. (Also, someone else noted that they recommended things that were inappropriate for their area..I encountered this also. Best to go local for many reasons.) Company representative comment on August 17, 2009: On Aug 17, 2009 1:52 PM, Willis Orchard Company responded with: It's worth mentioning that our ratings with Google customers is currently 4.2 out of 5 Stars and this from 253 reviews in the past few years. However, Dave's website, with a much smaller number of reviews, seems to reflect an entirely more negative tone that in no way reflects the true experience of 95% of our customers. (I tried to copy and paste the 1st page from our Google review page below.) 4.2 of 5 1 - 20 of 253 Reviews Next » Rating Comment /Item Customer Order Date 5 *****, took care of an order issue really fast. Drake Elm Tree (2); Collins Select Pa... more » huy le / lovely nails 330582838787700 Jul 20, 2009 (no comment given) Dwarf Myer's Lemon Tree more » Sam N Guarino 934124218016789 Jul 12, 2009 I was so happy I sent them a e- mail. That I would send them a picture of my palm tree, out in front of my water feature. Great Job Willis Orchards. Windmill Palm more » charles crespi 840725549993675 Jul 4, 2009 (no comment given) Pisang Ceylon Banana Plant more » Sharmil Desai 651711773683853 Jun 29, 2009 Great experience. Received the fruit trees in just a few days. Improved Myer's Lemon Tree; Persian L... more » Addie C Wilheit 414237414201737 Jun 14, 2009 Fast shipment and exactly as ordered. Improved Myer's Lemon Tree more » John Strong 407655847680019 Jun 13, 2009 (no comment given) Improved Satsuma Orange Tree more » Michael V. Reynaud 272750452495266 Jun 5, 2009 (no comment given) White Kadota Fig Tree; Montmorency Ch... more » Peter Speros 610133927003208 Jun 3, 2009 I've dealt with Willis Orchard twice and both times received excellent service.What I like about them is they send you via email a link to Fed Ex so you can track your shipment. Improved Satsuma Orange Tree more » Michael V. Reynaud 120462338783884 May 27, 200 On Aug 17, 2009 2:15 PM, Willis Orchard Company added: Fabulous service, excellent quality plants and trees. Lady Finger Banana Plant; All-In-One ... more » BSHARA BARAKAT 455112618042231 Mar 31, 2009 My purchase came in looking good, Shipping did take a little more time than I like, but that's just cause I'm impatient. All in all a good experience. Pink Cloud Flowering Cherry; Mount Fu... more » William Thomas Christopher 555029165979018 Mar 28, 2009 Excellent product and delivery. Perfectooo All-In-One Almond Tree; Goldmine Nect... more » Bonnie Vonnegut 535974976643647 Mar 15, 2009 will buy again Moorpark Apricot Tree; Mahan Pecan Tr... more » stanley h skyles 544335289308742 Mar 12, 2009 The plants were in excallent condition. They were planted and so far are setting in well. Arbequina Olive Tree (3); Zinfandel W... more » Robert A Burke 750601537893640 Feb 23, 2009 I would definitely do business with Willis Orchard again. Chickasaw Plum Tree (2); Georgia Nati... more » David A. Hardesty 217485282596527 Feb 22, 2009 (no comment given) Briteblue Blueberry Plant; Tifblue Bl... more » Melany B Whitsitt 552384489718782 Feb 19, 2009 Fast delivery, quality product, great selection. Thanks! Elberta Peach Tree; Garden Prince Alm... more » Cory Lee Kaufman 748564736595786 Feb 16, 2009 The trees arrived in good condition and were well packed in a sturdy box. The trees looked healthy and were quickly planted. Time will tell on how they do long term but I'm satisfied for now. Arctic Fantasy Nectarine Tree; Belle ... more » Courtney Plater 970727324037693 Feb 12, 2009 Everything came as expected. The fig tree and raspberries had nice, moist roots. All are planted and I can't wait to see how they produce. Brown Turkey Fig Tree; Southern Babab... more » Toby M Applegate 156568984726758 Feb 11, 2009 (no comment given) Orient Pear Tree (3); Tifblue Blueber... more » DAVID R CUVILLIER 568219521518403 Feb 5, 2009 (no comment given) Giant Fuyu Persimmon Tree; Sweet Pome... more » Annie Tsai 851605872734776 Feb 4, 2009 Trees and grapevines delivered looked very good. They were packaged well and arrived in very good condition. Blenheim Apricot Tree; Moorpark Apric... more » Dale W. Ogle 356599263106616 Feb 1, 2009 Awesome service with very quick delivery. If the plants live all will be well with the universe!!! Bronze Magnolia Scuppernong (2); Blac... more » Harry P Farrar 838872008184433 Jan 27, 2009 Neutral Gamebird Skiatook, OK (1 review) August 11, 2009 I ordered 22 fruit trees this spring and received shipment in late March. Most of the trees were larger than expected as I'd ordered the smallest sizes. So that was nice. Most of the trees also had very little in the way of roots, so that wasn't nice. I had no experience planting fruit trees though, so I went ahead, hoping they had enough root to make it. I don't entirely blame the trees for their failure. I have a new house in a new addition and the soil where the trees went in was unimproved. We had a terrible spring here with a month of heavy, heavy rain followed by a month of average temperatures around 95. Although I watered (when it dried out from all the rain) and mulched and did what I could, 16 of the 22 trees failed. Some budded out and then shriveled and died. Most of those that failed didn't bud out at all. I believe though that they would have done much better if they'd had better root condition to start with. When I ordered from Willis, I was aware there was no refund and only replacement, so I wasn't surprised or disappointed by the policy. In July I sent the trees back with a letter explaining what made it and what didn't. Today I called them to verify they'd received it. They were nice and said the replacements would ship in November. I hope that fall-planted trees will do better. I don't know if I will order from Willis again. They had a range of varieties that allowed me to get nearly everything I wanted from one place, but the survival rate was very disappointing. I liked their price, but Lowes had about the same price for their container trees after they went on clearance. Admittedly, a clearance tree isn't the best - but then again neither is bare root with very little root. I suppose my continued patronage depends on the survival of the fall-planted trees. If they do well, then I simply won't buy in the spring in future and I'll buy in the fall. I have improved the soil where the trees didn't make it, so they'll have a better chance next time. Negative robdh Hardinsburg, KY (1 review) August 5, 2009 I ordered 4 6-7' trees (apple, cherry, nectarine, and plumcot), and 3 blueberry bushes. When they arrived ALL of their roots were butchered and less than 12" in length, most only 6" in length. I tried calling, but could not get a response for several weeks. Their website was "closed for updating". I finally spoke with a woman who wouldn't identify herself and was told that it was normal to shorten roots for shipping. None of the trees have survived. Of course no refund per policy and return shipment of dead trees at my expense is ridiculous. Notice replies on this website are full of lame excuses and lies. 40% customer DISSATISFACTION is BAD. I wish I had seen this site BEFORE placing order. Do NOT buy from these rip-off artists. Negative stoygop Indiana, PA (1 review) July 31, 2009 My experience is similar to those of other people, though I never saw the product. I cancelled my order of some rabbiteye blueberries, because I found a lot of information on the internet that rabbiteye's (Native to GA, northern FL, AL) will not do well in western Pennsylvania, contrary to the zone map shown on the Willis Orchard website. I don't know if this map is indeed accurate. Regardless, because I was preparing the bed for the blueberries for my mom in PA (located on a ridge as well) while I live in CA and am currently in a rare summer visit, I didn't feel like dealing with plants not hardy enough for the region. I cancelled within 24 hours and wanted a refund, which was supposed to be a full refund as written in the agreement I digitally signed. They refunded promptly, but tried to rip me off for $10 for doing nothing. The emails are shown below. I never got a response to my final email, and just referred this situation to my credit card company. My credit card company has now refunded the $10 to my account, but it was pretty irritating to go through this for such a simple situation. Do yourself a favor and avoid this company if possible. Date: Tue, 21 Jul 2009 09:55:11 -0700 From: stoygop Subject: Re: Willis Orchard Company Customer Refund Notification To: jason Jason, The total amount I paid was $70.60, not $60.60 as this refund is for. Please refund the other $10. Thanks. Campbell --- On Tue, 7/21/09, jason wrote: From: jason Subject: RE: Willis Orchard Company Customer Refund Notification To: stoygop Date: Tuesday, July 21, 2009, 3:51 PM Mr. Campbell, The $10 is the cancellation fee that you agreed to prior to checkout. You also gave your electronic signature that you agreed to this transaction and to our company policies. We feel that a small cancellation fee is within industry standards and collection of this fee is to cover clerical costs associated with the order and the credit card transaction fees associated both with the initial charge and the refund charge. This being said, should you decide to place a future order we would offer a $10 store credit off your total of $80.60 or more. Best regards, Willis Orchard Co. From: stoygop Subject: RE: Willis Orchard Company Customer Refund Notification To: jason Date: Wednesday, July 22, 2009, 12:23 AM Jason, This is simply not true. The agreement I digitally signed said, "Cancellations If a customer cancels an order within 24 hours of being placed, they will receive a full refund. Orders cancelled after this period, but prior to shipping will incur a 10% clerical fee." Even that 10% fee would only be $7.06. You are just making up numbers, as there is no mention of $10 anywhere in the agreement. The checkout page says, "Orders for Fall shipping will be reserved at the current pricing. Cancellation of Fall orders will incur a 10% clerical fee." This is more vague but does not apply to me regardless because the blueberry plants I ordered stated "Shipping now" both on the website and in my invoice (which is why I was interested in your company to begin with as everywhere else was only taking fall orders for blueberries). Perhaps this was an error on your company's webpage, as they now say "Shipping Fall '09", but I don't believe I am responsible for inaccuracy on your company's website. Your company can charge any cancellation fee it wants and I would abide by it if that is what I signed. But this is simply not the case. I would have expected your company to honor the agreement as well. Further, I cancelled my order extremely promptly (emails sent within 3 hours), going to some extra measure to do so since your company gives no email address anywhere on the webpage and I was canceling on a Saturday when your phones are not staffed. I was well within the 24 hour deadline entitling me to a full refund. Please refund my money. This plea is all I have the power to do by myself. If you still disagree, I will dispute the charges with my credit card company. Campbell Negative scottymaloney Greensboro, NC (1 review) July 23, 2009 Two years ago I ordered an Alberta Peach tree for $59.00 plus shipping. It came and looked healthy. I ordered two more smaller Albertas for 19.00 each. They looked dead on arrival. When I called to get a refund I was told that the trees were dormant and would grow in a year or so! I said I did not with to wait and I wanted my money back. The owner was quite rude. They refused, siting their "Friendly Return Policy" which states that they will replace the trees within a year, but will not refund. I would have to pay the return shipping and would get no refund of the initial shipping charges. I contacted my credit card and had them charge the purchase back, as is my right under the Fair Credit Act. This year the first tree I ordered, which was healthy and grew, bore fruit, but the peaches were white! It was not an Alberta at all and now I have to cut it down and start over. It has been too long since I bought that tree to charge it back to the credit card, so I guess I have to accept being cheated by the "Friendly Return Policy" (They cheat you with a smile!) Negative sunnynparadise Tacoma, WA (Zone 8b) (4 reviews) July 7, 2009 I contacted this company in the summer of 2008. I was looking for blueberry plants for zone8. I was told there was a sale on of plant that would work in my area and lo and behold they were on sale. I spent 99.00 on four large blueberry plants, that were supposed to be 3-4 years old and capable of bearing berries. When I received them some weeks later they were in newspaper and had jell around the roots. I was concerned because they had shipped from GA and the root material seemed small for the size of the plant. No dirt was visible and they had berries on them. They looked like they had been torn out of the ground. Blueberries and others in this family are sensitive to root disturbance. I planted them any way and by July/August they were dead. I contacted Willis Orchards and they agreed that "shipping" was a problem and they would replace the plants the following winter. So late December 2008 I received 4 more plants. Much smaller this time and budded out. Again I had concerns about the size of the roots and the fact that in December they were budded out (remember coming from Georgia) and would they survive in the NW, still Winter. Needless to say I planted them and tried again. They were clearly dead by April and so by May I asked for a "refund." I think the berries were processed incorrectly and were the wrong type for my area. I am an organic gardener, with much garden experience and a very green thumb. I replaced the plants with new ones that are thriving but these are local plants. I did contact the Better Business Bureau because Willis Orchards refused to return my calls and emails. I would not recommend purchasing plants from them especially if you are from out of state and not in the same zone. I do not want plants sent to me if I am clear about the zone I am in and clearly ask about the condition of the plants. I received a rather rude response back. I do purchase alot of plants online especially from Burpees and Gurney's and had good experiences. I also use local nurseries alot. I love Raintree Nursery, WA and Burntridge Mike Dolan I do expect some loss but when I saw the plant material I knew there was going to be a problem. I will not use them again. The blueberries I purchased from Raintree online, and Burnt Ridge and my local nursery are doing just fine. Negative Gladdy Edwardsville, IL (4 reviews) July 6, 2009 Unfortunately, I have to give this company a negative rating. The cherry tree that I ordered this Spring is looking pretty nice as well as one of the two berry plants that I ordered. One has not taken off, but I might just write it off. Anyway, the plants look nice, but their customer service is not good. I ordered my plants pretty early because they sold out of what I wanted last year. After a month of waiting, I called to see if they had shipped my order. I was told that they usually do not ship to Southern Illinois until later in the Spring. I understood this, but requested immediate shipment and they said they would get it out in a couple of days. I called after two more weeks and they said no shipment was scheduled and they wouldn't ship it out until later in the Spring. I requested again that it be shipped immediately and got the green light. A week later I called to confirm the shipment and to get a tracking number and again, there was no shipment scheduled and they had no record of the first two requests. I told them to either ship it the next day or cancel my order and guess what, I got them in three days. I know it's easy to overlook things with so much going on, but three phone calls to get something that I ordered is too much. Positive cnordloh Cincinnati, OH (1 review) June 23, 2009 These guys really did a nice job. Customer service was polite and honest and they shipped the product ahead of schedule. Shipment arrived beautifully packed. Rootball was wrapped tight encased in gel medium and was quite moist upon unpacking. The 2 crepe myrtles that I received were dormant when I got them and were in the ground at least 2 months before they started to bud out. I thought for sure they were dead but when I called Willis they said to just leave them be and sure enough they came to life. My experience with Willis Orchard was very pleasant and I would definitely use them again. Positive joeyrapp Parkville, MD (1 review) June 19, 2009 The website for ordering is very easy to use. My order did come a little late because of the large amount of rain that affected orders in March/April 2009. When I called about my order or emailed for a status, the Willis Orchard person was always polite and patient. At the present, two of the five items ordered (grape vine and blueberry bush) may have been affected by the weather ... my evening email about this condition was responded to the next day with the promised one year guarantee ...I need to package these items and ship back to Willis Orchards ...the items will be replaced in the fall. I will order from Willis Orchards in the future. On September 14th, 2009, joeyrapp added the following: Willis Orchards ...fantastic customer service ...their guarantee is exactly as they state! Yesterday (9/12/2009), I received the guaranteed replacement for one grape vine and one blueberry bush. I was especially pleased with the condition of these plants which now in the ground using the received planting instructions. I will definitely order from Willis Orchards again ..their conversation on the phone and their email correspondence was always positive and very cordial in demeaner. I am excited with receiving my plant return much sooner than expected, and in such great shape. Thank You Willis Orchards for keeping your word! Positive jonsered Titusville, NJ (1 review) June 16, 2009 I ordered several trees for the first time from this company and when I called them, they were courteous and answered all of my questions before I placed my order related to the type of trees, chill hours, and how to plant them. After planting them and following all directions, one peach tree did not make it. I emailed customer support and within 24 hours had an email back with one suggestion how to check that it was not just delayed. After confirming it was not alive, I was told by their customer support that I can ship it back in exchange for another tree in the fall of equal size and value no questions asked. I then went to ship the tree and found out it would cost $100 to ship back to them, so again emailed them and asked if I could cut the tree in half to ship it back now changing the shipping costs to $20. Again, they replied within 24 hours and had no problem with that. I have had nothing but a positive experience with their customer support and willingness to work with me as a customer. I would recommend them as a reputable and honest company. Negative HarryCarter Atlanta, GA (1 review) June 15, 2009 The dealings I have had with Willis Nursery are without question the worst customer service I have experienced from a mail order company. I have learned my lesson to simply purchase from a local dealer. Basically, for a feel for this company's commitment to customer service, please read the mean-spirited responses that they provide to the postings on this web site. I ordered two fig trees in March, which were supposed to be 6 feet tall, for $59.95 each. Upon arrival, they were significantly smaller, in the 4 foot range at best. In the meantime, I purchased larger, healthier fig trees locally for $39.00. The fig trees from Willis Orchards were planted the day I received them. I watered them religiously, but they never budded. I returned the dead trees to Willis, roughly a month ago. Since then, I had heard nothing from the company, and an email from a week ago was not returned. I called them today to determine the status of my order, and was told that the replacements would not be sent until this fall, since they had "oversold" and are currently sold out of this size. Finding this unacceptable, I asked for a refund and was told that they didn't do this. The person I spoke with over the phone was rude, quoted "policy" (even though this is supposed to be a family business), and cared less about my experience. I asked to speak to her supervisor, and she told me that she was the supervisor. I asked to speak to the owner of the company, and she said that he wasn't there and did not get actively involved with the company. When I told her that I was not a happy customer, she told me not to speak to her in "that tone of voice" and hung up on me. I called back, she answered, and when I asked who I was speaking to, she wouldn't give me her name. Happily, this was a small order. However, I have now posted a complaint about customer service for the first time in my life, and I am 54 years old. Do not order from this company: smaller sizes than advertised, no refund policy, and quite rude to customers. Positive glee3d Sand Springs, OK (1 review) June 15, 2009 Ordered 2 blueberry, 2 fig, and one olive tree on 5/9/09. I received a confirmation email after my payment information was verified, and a shipment notice as well. I was going out of town on a business trip during the intended arrival date for the shipment, so I called and asked to have the shipment delayed, so it would arrive when I was back to plant them. I had another notice through email that the shipment had gone out anyway, and I emailed Shannon at Willis who confirmed their mistake, and that they would make good on the shipment if it turned out the plants from the first shipment hadn't survived (they didn't, they got left at a neighbors house, who kept them for the week I was gone, not very well). I emailed Shannon who got Fed Ex to pick up the old shipment, and resent new plants which came in just a few days ago. They are actually more mature plants than I ordered and the blueberry bush had berrys on them ( not enough to eat, but hey they still looked good) the Figs while pruned back had small fig fruit on them as well. Over all while my order process was a bit shaky the nice people at Willis made sure I got what I paid for, and it all looks very good. Positive Mclark39 Matawan, NJ (1 review) June 14, 2009 I ordered a lemon tree and a red oak that should arrive this fall but I wanted to comment on the lemon tree. Its amazing - arrived the other day and I was a little nervous based on some of the negative comments. But it arrived and is larger than i expected, covered with dark glossy leaves and even has some small lemons on it. I do understand that others may have had some negative experiences with Willis, but my experience was extremely positive. Negative chardon1 Pleasant Prairie, WI (1 review) June 13, 2009 I had ordered two different mulberry trees, 1 apricot tree and 1 raspberry plant. These were ordered in November and I live in the midwest, so the ground was frozen. I received them about 1 - 2 weeks later and I could not plant them. I emailed them and told them that I could not plant them due to the ground being frozen, so I put them in a pot in the basement to keep them dormant. They said that should be OK. The mulberries started to grow over the winter, the raspberry and apricot did not sprout at all. The mulberries started to die off. I let Willis know the status of my plants. In the spring I planted them and the mulberry trees dried up, the raspberry turned into a dried stick, however the appricot started to sprout leaves last month. I emailed Willis again and they said I had to send them back. I asked if they paid the shipping on the returned plants and they would not. I have dealt with many plant companies and they all ship the plants for the planting season for your area. They told me it was my fault since I did not designate when I wanted them. Customer service is not on the top of their list. I shipped back the plants, at my cost, and told them I wanted a refund, I do not want more of their plants from this company. I have not gotten a respsonse back from them nor have I received my refund. VR, Char I will not buy form them again. Positive graybird (1 review) June 11, 2009 I ordered 3 fig trees last fall. They arrived in good condition and I planted them. None of them survived the South Carolina winter for whatever reason. I emailed willis orchards and received a response from shannon that they would replace my figs at no charge. About 1 week later, I received my replacements. They were larger than the ones in the fall and the roots contained a water containing crystal to keep them moist. I am pleased with my interaction with willis orchards and would order from them again Positive shyest03 (2 reviews) June 11, 2009 Hello! although, I'm very new to DG, I have started to write my reviews on certain companies. I purchased two Banana Grand Naine trees from them in late May. I honestly don't remember, exactly how long it was, before I received them but, I think 4 days. We ordered the $45 size, which didn't contain offshoots. When we recieved tehm, we put them in 5 gallon pots right away, even though they were in 7 gallon pots, at their nursery. also, when we opened the bag, that was taped around the roots, one of the mother bulbs was completely detached from the root system. Now, we really didn't know what to do with it but, didn't want to make the call, to call willis. as they would probably tell us to plant the tree, as is and see what happens. We just dropped the bulbe in the pot, as it would do better there, than over the pasture fence. It has now been almost 3 weeks, since we received them. We stil have two healthy Banana trees. The tree with the broken bulb produced a full size leaf, even before the tree, with no damage. No, I don't understand it either but, thats what happen. Honestly, it was beautiful, watching the leaf unfold over a 3 day period, into the largest leaf, I've ever put my hands on. Plus, we have two offshoots, coming up from both of those plants. If they take care of us, each time, in this matter, we'll only purchase from them. as we have 5 acres, that we plan to fill up with fruit trees. Oh yeah, we only made one phone call to the nursery and all questions, were answered promptly and it was a girl named "erin or Aaron" or however it might be spelled. I read the reviews here and it sucks that other people, haven't had good purchases from them. Hope this helps. Negative lynnsylvania Mount Bethel, PA (1 review) June 10, 2009 My husband placed an order and gave Willis Orchard our credit card number. Later we get a call from Willis Orchards stating they wrote down a wrong number and needed the number again. Yet again they called with the same issue, they must have written down the number wrong yet again. I was trying to be nice although they didnt see it that way. They found me rude when I couldn't understand how they were not able to write down 16 digits correctly if not the first time then at least the second time. I was in customer care for years and would have been red faced enough to have to call back the first time let a lone a second time and admit that I messed up again. They found nothing wrong with their lack of competance and found me to be rude. They also stated that they did not understand my frustration with them not being able to get the credit card number correct. I tried to speak calmly with the guy after Cynthia passed my call to him but he was adament that I was rude and he was cancelling the order. Wow. I was feeling bad about the call and although I felt I was not rude and that it was reasonable to be frustrated I still felt bad, however, I felt much better and relieved after finding this site and reading all the other horror stories and now feel that we have dodge a bullet and what seems to be inevitable additional rustrations after the credit card is charged. Now at least we do not have to fight to get our money back, to get our product, get replacements, return at our costs their product, etc Thank you Dave's Garden for your site and thank you to all the "customers" that had to suffer to save us. Based on reading Willis Orchards responses to other postings, I am guessing they will say I screamed and yelled but I did not and they will probably also make it seem like it all our fault and take no responsibility for the call.. On June 12th, 2009, lynnsylvania added the following: Thanks to Willis Orchard cancelling our order we found a wonderful nursery about 1/2 hour away from our home and who not only had what we wanted, was able to charge our credit card the first attempt and was very friendly, competant, knowledgeable and customer oriented! We actually made our purchase and found other things to purchase before we even left and went back and made another purchase and again they were able to successful run our credit card on the first attempt. We will be back - it is a pleasure to give our business to such friendly and helpful people! Positive tiny01 Iron Station, NC (1 review) June 3, 2009 This was my first attempt at a home orchard. I was really confused and apprehensive, and almost abandoned the idea completely. I looked at the company website and got useful info and decided to proceed. I made my order, and received a prompt shipment. I did not know what I was supposed to see, so I followed their planting and care instructions. While planting, I noticed that they shipped me a Rome apple tree instead of the Red Delicious I had ordered. Since my other apple was going to be a Golden Delicious, I would have pollination issues,so I decided to call the company. I was greeted by a woman who was efficient and courteous. After Informing her of the issue, she told me I would receive a replacement. She was very pleasant and professional. 2 days later, I received the tree. It was gorgeous and healthy. My entire orchard of 8 trees and 3 grapevines are growing wonderfully. My experience with this company was enlightening and rewarding. I am a salesman, and do a great deal of customer service. If anyone has had a problem with this company's service, I would ask them to take a look at themselves as customers. Negative Carrieberryca Las Vegas, NV (1 review) June 1, 2009 I called Willis Orchard Company to ask a few questions before purchasing trees for my yard. When I called, a woman answered the phone and I introduced myself, then proceeded to ask my questions. Half way through my first question, I was told, "I don't have time for you right now -- go to the website" and she hung the phone up on me. I tried calling back however, she didn't answer the phone. Needless to say my questions were never answered, and I decided not to purchase from a company that has no regard for customers (potential or current). I suppose it worked out for the better, considering this company has a 50% success rate with making customers happy, which is probably more than I should expect after being treated the way I was. I don't know what the final product is like, but I'd urge people to be very cautious dealing with a company this blatantly rude and disrespectful. Customer service obviously isn't important, and my money is better spent somewhere else. Company representative comment on June 10, 2009: On Jun 10, 2009 10:04 PM, Willis Orchard Company responded with: Actually, as of this comment, there have been only 99 total comments posted on this site in two years. And, most are positive comments and a few of the negative are not even our customers. Yet, we service this many customers or often twice this many in a single day. This is a rant and slander site that in no way reflects 99% of the customers we are annually engaged with for orders or customer service. Positive rooso Streator, IL (1 review) May 29, 2009 my name is armando and on jan 29/09 i order a 4to5ft keylime tree from willis orchards,so few months went by,but some time at the end of april a long box was delivered to my house via fedex,so i opened the box and to my surprise it came out that box the most beautiful tree i have ever seen come out a box! the tree was green with flowers and fruit on it aready;there in front of my eyes was my tree !so i thank all of the people involved in shipping this tree to me;.from growing it to packaging to the perfect timeing in shipping it to me; thank you so much! my tree is aready in a wisky half barrel and is doing just wonderful! thank you again to all ,from the girl who took my order to the shipper and everyone in betwenn. have a good day! Armando Bustamante

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