The scoop on 'Willis Orchard Company'

Company Profile   Willis Orchard Company Mailing Address: 800 Hall Road Moultrie, Georgia 31788 (United States) Phone: 866-876-2945 » E-Mail them » Visit their website Recent reviews: Past month Past 6 Months Past 12 Months Positive 2 17 46 Neutral 0 1 4 Negative 0 15 35 This company is affiliated with Paradise Palm Co. This company offers a variety of plants. This company specializes in: Plants: Ornamental Trees and Shrubs Other helpful information: Accepts retail and wholesale orders

Feedback History and Summary   73 positives 6 neutrals 46 negatives

Comments:

Rating Author Content Positive Kedesh Hot Springs National Park, AR (1 review) October 25, 2009 Posted on February 18, 2009, updated October 25, 2009 I recently ordered a SPRING SATIN plumcot (plum-apricot hybrid) and a GOLDEN NECTAR plum from Willis Orchards. When I placed my order, I expressly asked for trees with very low branches so my young children could pick fruit as they grew up in the years ahead. I was told that a special effort would be made to satisfy my wishes ... and then I prayed (and hoped for the best). The trees arrived a couple weeks ago and exceeded my expectations! I ordered "orchard-ready" trees and a huge well-packaged 9-foot tall box arrived. The Spring Satin plumcot was one of the most beautifully branched bare-root fruit trees -- that I can remember in 15 years -- that I have ever received from an internet-order or mail-order fruit tree nursery. The Golden Nectar tree was also nicely branched and very healthy-looking with attractive pinkish flower buds that started popping several days after I planted it here in Arkansas! The GN tree also has a uniquely-attractive golden-green colored bark. I have placed several orders for a variety of fruit trees this season, from several different growers around the country, but these two trees will most probably be the nicest additions to my orchard this year. On October 26th, 2009, Kedesh added the following: 10.25.09: It is time for me to purchase some blueberry plants for this Fall (2009) and I thought about going back to Willis Orchards for my order since they sell many varieties. I am going to order from Willis because they treated me very fairly with last year's (2008) order. All of the fruit trees I mentioned in my original post last year did very well. I also place another order for a 6-7 foot Blenheim Apricot. It was huge. It was one of the last trees I planted. I got worried when I noticed it was not budding any leaves ... even by May! I called Willis and explained my concern. The person on the other end, offered me some reassurance that since it was a very large 1.5 inch caliper tree (and with a plethora of branches) it might take a little longer for all the branches to start budding and leafing out. I was hesitant to believe, because it was already well into May in Arkansas (Zone 7), but I hung in there, watered the tree regularly, and believed for the best as all the other fruit trees Willis sent me were doing well. By early June, I saw the first signs of a few leaf buds. By the end of June, it was certain to me that the Apricot tree was well on its way to leafing out. It just took time, because it was such a large tree. As of right now, October 2009, the tree is huge and gorgeous and full of leaves. Furthermore, there are a lot of fruit buds setting up for next Spring so I am very happy with the Apricot and the rest of my orchard. That is why I am going to place another order from Willis. I have been very happy with their service and have been very happy with their word. Positive Mike_NJ Sussex, NJ (2 reviews) October 25, 2009 I had nothing but a pleasurable experience with the Willis Orchard Company. I ordered a large crape myrtle (size specification was 6-7 feet). I received the plant 8 days later and was completely satisifed as I received my order extremely quick, and I received a small tree LARGER than the size they specified! The tree was anywhere from 8-10 feet. Although shipped bareroot, I can honestly say that it was very healthy and the roots were gelled thoroughly. I will without a doubt be doing business with them again. I've ordered from many nurseries, and can honesty say that this was the FIRST time I received a plant LARGER than specified. I've found that the SOONER PLANT FARM, and RAREFIND nursuries are top-notch when it comes to quality & shipping, and absolutely have to include WILLIS ORCHARD. Positive Mike1624 Burgaw, NC (2 reviews) October 18, 2009 I purchased 2 Paw-Paw trees from Willis Orchard in Feb 09. I had no success and called the company regarding this in Sep 09. The representative told me that they had not had a good experience with this years Paw-Paw's and if I would like replacements, to select two other plants from their inventory. I mailed back the remains and a copy of the invoice and selected 2 Austin blueberry bushes. I offered to pay shipping for these because of the size and weight difference. Yesterday I received two gorgeous blueberry bushes over 4 feet tall with a great root ball. The bushes were shipped free of charge. I really wish that all companies took their warranties this seriously. I will purchase from them again. Negative unSATcustomer99 Snellville, GA (1 review) October 17, 2009 On September 23, 2009 I placed an order with Willis Orchard Company for 3 Kwanzan and Yoshino Flowering Cherry Trees. I was told the plants would ship next day and I would have them by the weekend so I could get them in the ground for my wife's birthday. Several weeks later after many unsuccessful calls I still didn't get my plants. Finally they arrived three weeks later. I ordered these trees to specifically fill in gaps in my landscape to extend lines of Yoshino and Kwanzan Flowering Cherry Trees. After arriving two weeks late, I was shocked to find that they sent me 4 Flowering Cherries of the same but wrong variety. The buds of Kwanzan and Yoshino are distinctly different and any trained botanist can identify flower tree cultivars by the form, shape and color of the flower bud. Fortunately for me, my wife studied horticulture. Willis Orchards was very uncooperative when I called them back and were in total denial mode demanding that I take photos and send them of the buds and other extensive “run around”. Do not order from this incompetent and unreliable company. I'm going to return the trees and take my losses on shipping charges, but I can charge back on my credit card and be happy I cut my losses with a bad experience with Willis Orchard. Negative yuanrdc Takoma Park, MD (1 review) September 25, 2009 I ordered a Giant Fuyu persimmon tree (8'-9') last Sept. 23 (Yah, a year ago) from Willis Orchards, but waited for a long time no delivery. After several emails and phone calls - you can hardly find people answering phones - they told me it will be delivered around Jan. 12. I emailed them on Jan. 15 as there was NO sign of delivery and ask for refund. Of course no response. Finally the tree was arrived in early Feb. 2009, it was more than 20 weeks after I made order and the soil was hard frozen in MD. I called them for "advice" - a guy answered, Thank God! - and told me use some hot water to break the ground and dig a hole, then plant that tree. I did as what he said, with doubt, but I had no choices. Spring came and gone, summer came - there was NO single hint that tree was alive. And I emailed them again ask for "advice" or refund - of course NO response! My fool. This is the WORST service I had EVER experienced with a nursery. So, guys, think twice if you want to order from Willis Orchards Company - they deliver dead tries in dead season! Company representative comment on September 25, 2009: On Sep 25, 2009 10:12 AM, Willis Orchard Company responded with: Sure, he also has ocean front property for sale in Kansas. We answer 8 phone lines from 8 a.m. to at least 5:30 p.m. M-F and often until 6 or 7. Also half a day on Saturday. Record high temperature Saturday Feb. 8, 2009 at Dulles. The high temperature of 65 degrees Saturday at Dulles International Airport set a new record for the date, topping the old record of 59 degrees, set in 2005. At BWI, the Saturday high of 62 degrees fell just short of the record - 64 degrees, set in 1904. Today's record high temperature at BWI is 70 degrees, set on this date in 1965. The forecast high for this afternoon is 67 degrees. It was 64 degrees at noon Positive vacev New York, NY (1 review) September 18, 2009 I ordered two citrus trees from Willis and am thrilled with the quality of the trees. (It appears that they came from an associated supplier: Saxon Becnel.) After reading so many of the negative reviews, I was hesitant to order. I ended up purchasing an Improved meyer lemon and a valencia orange tree and both are very healthy and larger than expected. They were supposed to be 2-3 feet. Instead, they were over 3 feet, one being almost 4 feet. My tree lemon (the smaller of the two) arrived with 5 lemons on it. I realize that most of the people motivated to write are those that have had a bad experience. I just wanted people to know that this was a very good one! Positive thuggett Orlando, FL (2 reviews) September 12, 2009 I received a quince and a persimmon tree in JAN 09, both in very nice condition - good form, substantial size, packed well. I did enough research to know that these would grow well in my zone. The quince took off and has been exceptionally comfortable since it was planted. The persimmon was bare until August, but has leafed out with enormous vigor and even flowered and started fruit (which won't make it through the season, but I'm happy to see it try.) If you're thinking of buying a persimmon tree on-line be aware that these trees hate to be transplanted and will likely be shipped bareroot. Just hang in there with it; keep watering, scratch the bark to see that it's still green and alive; and you'll be rewarded. I've used fish emulsion occasionally as a mild root stimulant. I like the people at Willis; we've spoken several times, and I trust them. I recommend that they emphasize persimmon trees' dislike of transplant to their customers so that they prepare for a long wait till the first leaves come out. Positive JPTrovato Allentown, NJ (1 review) August 28, 2009 I had placed an order with Willis for a number of fruit trees. They were very pleasent and helpful. I had been burned in the past by Ty Ty and was leary about buying online again. I received my order when I expected it, and everything was in beautiful condition. I placed another order recently, but then I found this site which spooked me about the order I placed. I called Willis to cancel the order, but it had shipped immediately. I was upfront and told them I got spooked by the reviews I saw, and without hesitation I was told they would be happy to refund my credit card along with shipping. Again they were helpful and a class act. I kept the order, and the plants arrived in great condition. Too many people have an ax to grind. Lighten up! I should have went with my feelings from my first experience. I'm sorry I let myself get sucked into the bitterness of some of the posters here. It is obvious to me that this is a company with integrity. Negative Rawmodel Alexandria, MN (3 reviews) August 21, 2009 I ordered SO many trees from these people, and I think two have survived. I have to admit that they are VERY good about returns, but what good is it if most of your plants arent making it? 95% of my trees from them didnt make it, while 95% of my locally purchased trees DID. I just dont want to order bare-root anymore, ive had so many problems with the bare root trees. Also...be very careful about your growing zone. Many of my willis trees died up until the rootstock, now I have lots of shoots coming out of the bottom after the MN winter. Trees raised in Georgia just arent going to adapt to a northern winter, I dont care what the zone recommendation says. They have good grapes, and both of my lemons from them are alive, but be very wary. Company representative comment on August 21, 2009: On Aug 21, 2009 4:03 PM, Willis Orchard Company responded with: Actually, our trees are grown all over the United States. However, none are grown in Minnesota. We are appreciative of your compliment about our honesty in following our guarantee policy and are sorry you were not very successful growing the trees you received. If you want potted trees, we do offer them but they are typically more expensive because they must ship via freight. On Aug 21, 2009 4:11 PM, Willis Orchard Company added: Here are a few ACTUAL CUSTOMER REVIEWS from Google that I thought you might find of value. Best wishes. will buy again Moorpark Apricot Tree; Mahan Pecan Tr... more » stanley h skyles 544335289308742 Mar 12, 2009 The plants were in excallent condition. They were planted and so far are setting in well. Arbequina Olive Tree (3); Zinfandel W... more » Robert A Burke 750601537893640 Feb 23, 2009 I would definitely do business with Willis Orchard again. Chickasaw Plum Tree (2); Georgia Nati... more » David A. Hardesty 217485282596527 Feb 22, 2009 (no comment given) Briteblue Blueberry Plant; Tifblue Bl... more » Melany B Whitsitt 552384489718782 Feb 19, 2009 Fast delivery, quality product, great selection. Thanks! Elberta Peach Tree; Garden Prince Alm... more » Cory Lee Kaufman 748564736595786 Feb 16, 2009 The trees arrived in good condition and were well packed in a sturdy box. The trees looked healthy and were quickly planted. Time will tell on how they do long term but I'm satisfied for now. Arctic Fantasy Nectarine Tree; Belle ... more » Courtney Plater 970727324037693 Feb 12, 2009 Everything came as expected. The fig tree and raspberries had nice, moist roots. All are planted and I can't wait to see how they produce. Brown Turkey Fig Tree; Southern Babab... more » Toby M Applegate 156568984726758 Feb 11, 2009 Negative wiser_now Nashville, TN (1 review) August 14, 2009 Wow, I wish I'd read these reviews before dealing with this company. The trees I ordered didn't grow. Eventually after a few phone calls and several months ("wait till fall..." they said) they were replaced, but 2 of the 4 still didn't grow (and I had the help of a horticulturalist and did all the care and watering prescribed, religiously). I had been clearly told they WOULD refund if they didn't grow, but on the next call the woman didn't even let me finish the sentence in which I was going to ask for a refund, saying, "Ma'am" with a petulant tone, "we don't refund". I talked with the owner, Jason (hard to get hold of, I think he's there just avoiding, but eventually I did get him) and he also mounted a strong defense (sometimes by means of mounting an offense). He did say at one point he'd work out a partial refund, and send more trees, but the partial refund never was mentioned again and now 9 months later when I called to ask for a refund on the replacements that didn't grow, I was told by the same woman flatly no refunds: "Ma'am, this is agriculture, we don't refund." I can tell she talks to unhappy customers all day long. She gets on the offense to beat you to the punch. I had put off this call a long time because my contacts had been so unpleasant before, and before calling this time I resolved not to get upset. I expected them to say they would replace, but not refund, and I wanted a refund. I had already put too much time and effort into the failed project and wanted to call it quits. I was in for $300 for the two trees that didn't grow. I was hoping to get some portion of that back. But she surprised me by saying they replace once and that's it, you're on your own. I got mad and said "so I guess I've flushed $300 down the toilet?" and she said that I was "spewing venom". I said that Jason, in an earlier conversation months ago had said he would give me some money back but didn't say how much, and she demanded, "Well, if you had already talked to Jason why didn't you say so?" (a side note: they don't mention people's names unless you've already learned them somehow) I told her I thought she'd have notes accompanying my customer information since there'd been much discussion.. I asked to talk to Jason and she said he wasn't there, and with forced and phony politeness she took my name and number and said he'd call on Monday. I don't expect a call and will just have to take the loss. They are petty and rude, and they have a good racket going to get your money and keep it. I would say, those who have written positive reviews were lucky to have ordered products that grew. Yes, they were very nice BEFORE and WHILE they took my order...but if you get something that doesn't grow then you get to see what their "service" is really like. Don't order from these folks. (Also, someone else noted that they recommended things that were inappropriate for their area..I encountered this also. Best to go local for many reasons.) Company representative comment on August 17, 2009: On Aug 17, 2009 1:52 PM, Willis Orchard Company responded with: It's worth mentioning that our ratings with Google customers is currently 4.2 out of 5 Stars and this from 253 reviews in the past few years. However, Dave's website, with a much smaller number of reviews, seems to reflect an entirely more negative tone that in no way reflects the true experience of 95% of our customers. (I tried to copy and paste the 1st page from our Google review page below.) 4.2 of 5 1 - 20 of 253 Reviews Next » Rating Comment /Item Customer Order Date 5 *****, took care of an order issue really fast. Drake Elm Tree (2); Collins Select Pa... more » huy le / lovely nails 330582838787700 Jul 20, 2009 (no comment given) Dwarf Myer's Lemon Tree more » Sam N Guarino 934124218016789 Jul 12, 2009 I was so happy I sent them a e- mail. That I would send them a picture of my palm tree, out in front of my water feature. Great Job Willis Orchards. Windmill Palm more » charles crespi 840725549993675 Jul 4, 2009 (no comment given) Pisang Ceylon Banana Plant more » Sharmil Desai 651711773683853 Jun 29, 2009 Great experience. Received the fruit trees in just a few days. Improved Myer's Lemon Tree; Persian L... more » Addie C Wilheit 414237414201737 Jun 14, 2009 Fast shipment and exactly as ordered. Improved Myer's Lemon Tree more » John Strong 407655847680019 Jun 13, 2009 (no comment given) Improved Satsuma Orange Tree more » Michael V. Reynaud 272750452495266 Jun 5, 2009 (no comment given) White Kadota Fig Tree; Montmorency Ch... more » Peter Speros 610133927003208 Jun 3, 2009 I've dealt with Willis Orchard twice and both times received excellent service.What I like about them is they send you via email a link to Fed Ex so you can track your shipment. Improved Satsuma Orange Tree more » Michael V. Reynaud 120462338783884 May 27, 200 On Aug 17, 2009 2:15 PM, Willis Orchard Company added: Fabulous service, excellent quality plants and trees. Lady Finger Banana Plant; All-In-One ... more » BSHARA BARAKAT 455112618042231 Mar 31, 2009 My purchase came in looking good, Shipping did take a little more time than I like, but that's just cause I'm impatient. All in all a good experience. Pink Cloud Flowering Cherry; Mount Fu... more » William Thomas Christopher 555029165979018 Mar 28, 2009 Excellent product and delivery. Perfectooo All-In-One Almond Tree; Goldmine Nect... more » Bonnie Vonnegut 535974976643647 Mar 15, 2009 will buy again Moorpark Apricot Tree; Mahan Pecan Tr... more » stanley h skyles 544335289308742 Mar 12, 2009 The plants were in excallent condition. They were planted and so far are setting in well. Arbequina Olive Tree (3); Zinfandel W... more » Robert A Burke 750601537893640 Feb 23, 2009 I would definitely do business with Willis Orchard again. Chickasaw Plum Tree (2); Georgia Nati... more » David A. Hardesty 217485282596527 Feb 22, 2009 (no comment given) Briteblue Blueberry Plant; Tifblue Bl... more » Melany B Whitsitt 552384489718782 Feb 19, 2009 Fast delivery, quality product, great selection. Thanks! Elberta Peach Tree; Garden Prince Alm... more » Cory Lee Kaufman 748564736595786 Feb 16, 2009 The trees arrived in good condition and were well packed in a sturdy box. The trees looked healthy and were quickly planted. Time will tell on how they do long term but I'm satisfied for now. Arctic Fantasy Nectarine Tree; Belle ... more » Courtney Plater 970727324037693 Feb 12, 2009 Everything came as expected. The fig tree and raspberries had nice, moist roots. All are planted and I can't wait to see how they produce. Brown Turkey Fig Tree; Southern Babab... more » Toby M Applegate 156568984726758 Feb 11, 2009 (no comment given) Orient Pear Tree (3); Tifblue Blueber... more » DAVID R CUVILLIER 568219521518403 Feb 5, 2009 (no comment given) Giant Fuyu Persimmon Tree; Sweet Pome... more » Annie Tsai 851605872734776 Feb 4, 2009 Trees and grapevines delivered looked very good. They were packaged well and arrived in very good condition. Blenheim Apricot Tree; Moorpark Apric... more » Dale W. Ogle 356599263106616 Feb 1, 2009 Awesome service with very quick delivery. If the plants live all will be well with the universe!!! Bronze Magnolia Scuppernong (2); Blac... more » Harry P Farrar 838872008184433 Jan 27, 2009 Neutral Gamebird Skiatook, OK (1 review) August 11, 2009 I ordered 22 fruit trees this spring and received shipment in late March. Most of the trees were larger than expected as I'd ordered the smallest sizes. So that was nice. Most of the trees also had very little in the way of roots, so that wasn't nice. I had no experience planting fruit trees though, so I went ahead, hoping they had enough root to make it. I don't entirely blame the trees for their failure. I have a new house in a new addition and the soil where the trees went in was unimproved. We had a terrible spring here with a month of heavy, heavy rain followed by a month of average temperatures around 95. Although I watered (when it dried out from all the rain) and mulched and did what I could, 16 of the 22 trees failed. Some budded out and then shriveled and died. Most of those that failed didn't bud out at all. I believe though that they would have done much better if they'd had better root condition to start with. When I ordered from Willis, I was aware there was no refund and only replacement, so I wasn't surprised or disappointed by the policy. In July I sent the trees back with a letter explaining what made it and what didn't. Today I called them to verify they'd received it. They were nice and said the replacements would ship in November. I hope that fall-planted trees will do better. I don't know if I will order from Willis again. They had a range of varieties that allowed me to get nearly everything I wanted from one place, but the survival rate was very disappointing. I liked their price, but Lowes had about the same price for their container trees after they went on clearance. Admittedly, a clearance tree isn't the best - but then again neither is bare root with very little root. I suppose my continued patronage depends on the survival of the fall-planted trees. If they do well, then I simply won't buy in the spring in future and I'll buy in the fall. I have improved the soil where the trees didn't make it, so they'll have a better chance next time. Negative robdh Hardinsburg, KY (1 review) August 05, 2009 I ordered 4 6-7' trees (apple, cherry, nectarine, and plumcot), and 3 blueberry bushes. When they arrived ALL of their roots were butchered and less than 12" in length, most only 6" in length. I tried calling, but could not get a response for several weeks. Their website was "closed for updating". I finally spoke with a woman who wouldn't identify herself and was told that it was normal to shorten roots for shipping. None of the trees have survived. Of course no refund per policy and return shipment of dead trees at my expense is ridiculous. Notice replies on this website are full of lame excuses and lies. 40% customer DISSATISFACTION is BAD. I wish I had seen this site BEFORE placing order. Do NOT buy from these rip-off artists. Negative stoygop Indiana, PA (1 review) July 31, 2009 My experience is similar to those of other people, though I never saw the product. I cancelled my order of some rabbiteye blueberries, because I found a lot of information on the internet that rabbiteye's (Native to GA, northern FL, AL) will not do well in western Pennsylvania, contrary to the zone map shown on the Willis Orchard website. I don't know if this map is indeed accurate. Regardless, because I was preparing the bed for the blueberries for my mom in PA (located on a ridge as well) while I live in CA and am currently in a rare summer visit, I didn't feel like dealing with plants not hardy enough for the region. I cancelled within 24 hours and wanted a refund, which was supposed to be a full refund as written in the agreement I digitally signed. They refunded promptly, but tried to rip me off for $10 for doing nothing. The emails are shown below. I never got a response to my final email, and just referred this situation to my credit card company. My credit card company has now refunded the $10 to my account, but it was pretty irritating to go through this for such a simple situation. Do yourself a favor and avoid this company if possible. Date: Tue, 21 Jul 2009 09:55:11 -0700 From: stoygop Subject: Re: Willis Orchard Company Customer Refund Notification To: jason Jason, The total amount I paid was $70.60, not $60.60 as this refund is for. Please refund the other $10. Thanks. Campbell --- On Tue, 7/21/09, jason wrote: From: jason Subject: RE: Willis Orchard Company Customer Refund Notification To: stoygop Date: Tuesday, July 21, 2009, 3:51 PM Mr. Campbell, The $10 is the cancellation fee that you agreed to prior to checkout. You also gave your electronic signature that you agreed to this transaction and to our company policies. We feel that a small cancellation fee is within industry standards and collection of this fee is to cover clerical costs associated with the order and the credit card transaction fees associated both with the initial charge and the refund charge. This being said, should you decide to place a future order we would offer a $10 store credit off your total of $80.60 or more. Best regards, Willis Orchard Co. From: stoygop Subject: RE: Willis Orchard Company Customer Refund Notification To: jason Date: Wednesday, July 22, 2009, 12:23 AM Jason, This is simply not true. The agreement I digitally signed said, "Cancellations If a customer cancels an order within 24 hours of being placed, they will receive a full refund. Orders cancelled after this period, but prior to shipping will incur a 10% clerical fee." Even that 10% fee would only be $7.06. You are just making up numbers, as there is no mention of $10 anywhere in the agreement. The checkout page says, "Orders for Fall shipping will be reserved at the current pricing. Cancellation of Fall orders will incur a 10% clerical fee." This is more vague but does not apply to me regardless because the blueberry plants I ordered stated "Shipping now" both on the website and in my invoice (which is why I was interested in your company to begin with as everywhere else was only taking fall orders for blueberries). Perhaps this was an error on your company's webpage, as they now say "Shipping Fall '09", but I don't believe I am responsible for inaccuracy on your company's website. Your company can charge any cancellation fee it wants and I would abide by it if that is what I signed. But this is simply not the case. I would have expected your company to honor the agreement as well. Further, I cancelled my order extremely promptly (emails sent within 3 hours), going to some extra measure to do so since your company gives no email address anywhere on the webpage and I was canceling on a Saturday when your phones are not staffed. I was well within the 24 hour deadline entitling me to a full refund. Please refund my money. This plea is all I have the power to do by myself. If you still disagree, I will dispute the charges with my credit card company. Campbell Negative scottymaloney Greensboro, NC (1 review) July 23, 2009 Two years ago I ordered an Alberta Peach tree for $59.00 plus shipping. It came and looked healthy. I ordered two more smaller Albertas for 19.00 each. They looked dead on arrival. When I called to get a refund I was told that the trees were dormant and would grow in a year or so! I said I did not with to wait and I wanted my money back. The owner was quite rude. They refused, siting their "Friendly Return Policy" which states that they will replace the trees within a year, but will not refund. I would have to pay the return shipping and would get no refund of the initial shipping charges. I contacted my credit card and had them charge the purchase back, as is my right under the Fair Credit Act. This year the first tree I ordered, which was healthy and grew, bore fruit, but the peaches were white! It was not an Alberta at all and now I have to cut it down and start over. It has been too long since I bought that tree to charge it back to the credit card, so I guess I have to accept being cheated by the "Friendly Return Policy" (They cheat you with a smile!) Negative sunnynparadise Tacoma, WA (Zone 8b) (4 reviews) July 07, 2009 I contacted this company in the summer of 2008. I was looking for blueberry plants for zone8. I was told there was a sale on of plant that would work in my area and lo and behold they were on sale. I spent 99.00 on four large blueberry plants, that were supposed to be 3-4 years old and capable of bearing berries. When I received them some weeks later they were in newspaper and had jell around the roots. I was concerned because they had shipped from GA and the root material seemed small for the size of the plant. No dirt was visible and they had berries on them. They looked like they had been torn out of the ground. Blueberries and others in this family are sensitive to root disturbance. I planted them any way and by July/August they were dead. I contacted Willis Orchards and they agreed that "shipping" was a problem and they would replace the plants the following winter. So late December 2008 I received 4 more plants. Much smaller this time and budded out. Again I had concerns about the size of the roots and the fact that in December they were budded out (remember coming from Georgia) and would they survive in the NW, still Winter. Needless to say I planted them and tried again. They were clearly dead by April and so by May I asked for a "refund." I think the berries were processed incorrectly and were the wrong type for my area. I am an organic gardener, with much garden experience and a very green thumb. I replaced the plants with new ones that are thriving but these are local plants. I did contact the Better Business Bureau because Willis Orchards refused to return my calls and emails. I would not recommend purchasing plants from them especially if you are from out of state and not in the same zone. I do not want plants sent to me if I am clear about the zone I am in and clearly ask about the condition of the plants. I received a rather rude response back. I do purchase alot of plants online especially from Burpees and Gurney's and had good experiences. I also use local nurseries alot. I love Raintree Nursery, WA and Burntridge Mike Dolan I do expect some loss but when I saw the plant material I knew there was going to be a problem. I will not use them again. The blueberries I purchased from Raintree online, and Burnt Ridge and my local nursery are doing just fine. Negative Gladdy Edwardsville, IL (3 reviews) July 06, 2009 Unfortunately, I have to give this company a negative rating. The cherry tree that I ordered this Spring is looking pretty nice as well as one of the two berry plants that I ordered. One has not taken off, but I might just write it off. Anyway, the plants look nice, but their customer service is not good. I ordered my plants pretty early because they sold out of what I wanted last year. After a month of waiting, I called to see if they had shipped my order. I was told that they usually do not ship to Southern Illinois until later in the Spring. I understood this, but requested immediate shipment and they said they would get it out in a couple of days. I called after two more weeks and they said no shipment was scheduled and they wouldn't ship it out until later in the Spring. I requested again that it be shipped immediately and got the green light. A week later I called to confirm the shipment and to get a tracking number and again, there was no shipment scheduled and they had no record of the first two requests. I told them to either ship it the next day or cancel my order and guess what, I got them in three days. I know it's easy to overlook things with so much going on, but three phone calls to get something that I ordered is too much. Positive cnordloh Cincinnati, OH (1 review) June 23, 2009 These guys really did a nice job. Customer service was polite and honest and they shipped the product ahead of schedule. Shipment arrived beautifully packed. Rootball was wrapped tight encased in gel medium and was quite moist upon unpacking. The 2 crepe myrtles that I received were dormant when I got them and were in the ground at least 2 months before they started to bud out. I thought for sure they were dead but when I called Willis they said to just leave them be and sure enough they came to life. My experience with Willis Orchard was very pleasant and I would definitely use them again. Positive joeyrapp Parkville, MD (1 review) June 19, 2009 The website for ordering is very easy to use. My order did come a little late because of the large amount of rain that affected orders in March/April 2009. When I called about my order or emailed for a status, the Willis Orchard person was always polite and patient. At the present, two of the five items ordered (grape vine and blueberry bush) may have been affected by the weather ... my evening email about this condition was responded to the next day with the promised one year guarantee ...I need to package these items and ship back to Willis Orchards ...the items will be replaced in the fall. I will order from Willis Orchards in the future. On September 14th, 2009, joeyrapp added the following: Willis Orchards ...fantastic customer service ...their guarantee is exactly as they state! Yesterday (9/12/2009), I received the guaranteed replacement for one grape vine and one blueberry bush. I was especially pleased with the condition of these plants which now in the ground using the received planting instructions. I will definitely order from Willis Orchards again ..their conversation on the phone and their email correspondence was always positive and very cordial in demeaner. I am excited with receiving my plant return much sooner than expected, and in such great shape. Thank You Willis Orchards for keeping your word! Positive jonsered Titusville, NJ (1 review) June 16, 2009 I ordered several trees for the first time from this company and when I called them, they were courteous and answered all of my questions before I placed my order related to the type of trees, chill hours, and how to plant them. After planting them and following all directions, one peach tree did not make it. I emailed customer support and within 24 hours had an email back with one suggestion how to check that it was not just delayed. After confirming it was not alive, I was told by their customer support that I can ship it back in exchange for another tree in the fall of equal size and value no questions asked. I then went to ship the tree and found out it would cost $100 to ship back to them, so again emailed them and asked if I could cut the tree in half to ship it back now changing the shipping costs to $20. Again, they replied within 24 hours and had no problem with that. I have had nothing but a positive experience with their customer support and willingness to work with me as a customer. I would recommend them as a reputable and honest company. Negative HarryCarter Atlanta, GA (1 review) June 15, 2009 The dealings I have had with Willis Nursery are without question the worst customer service I have experienced from a mail order company. I have learned my lesson to simply purchase from a local dealer. Basically, for a feel for this company's commitment to customer service, please read the mean-spirited responses that they provide to the postings on this web site. I ordered two fig trees in March, which were supposed to be 6 feet tall, for $59.95 each. Upon arrival, they were significantly smaller, in the 4 foot range at best. In the meantime, I purchased larger, healthier fig trees locally for $39.00. The fig trees from Willis Orchards were planted the day I received them. I watered them religiously, but they never budded. I returned the dead trees to Willis, roughly a month ago. Since then, I had heard nothing from the company, and an email from a week ago was not returned. I called them today to determine the status of my order, and was told that the replacements would not be sent until this fall, since they had "oversold" and are currently sold out of this size. Finding this unacceptable, I asked for a refund and was told that they didn't do this. The person I spoke with over the phone was rude, quoted "policy" (even though this is supposed to be a family business), and cared less about my experience. I asked to speak to her supervisor, and she told me that she was the supervisor. I asked to speak to the owner of the company, and she said that he wasn't there and did not get actively involved with the company. When I told her that I was not a happy customer, she told me not to speak to her in "that tone of voice" and hung up on me. I called back, she answered, and when I asked who I was speaking to, she wouldn't give me her name. Happily, this was a small order. However, I have now posted a complaint about customer service for the first time in my life, and I am 54 years old. Do not order from this company: smaller sizes than advertised, no refund policy, and quite rude to customers. Positive glee3d Sand Springs, OK (1 review) June 15, 2009 Ordered 2 blueberry, 2 fig, and one olive tree on 5/9/09. I received a confirmation email after my payment information was verified, and a shipment notice as well. I was going out of town on a business trip during the intended arrival date for the shipment, so I called and asked to have the shipment delayed, so it would arrive when I was back to plant them. I had another notice through email that the shipment had gone out anyway, and I emailed Shannon at Willis who confirmed their mistake, and that they would make good on the shipment if it turned out the plants from the first shipment hadn't survived (they didn't, they got left at a neighbors house, who kept them for the week I was gone, not very well). I emailed Shannon who got Fed Ex to pick up the old shipment, and resent new plants which came in just a few days ago. They are actually more mature plants than I ordered and the blueberry bush had berrys on them ( not enough to eat, but hey they still looked good) the Figs while pruned back had small fig fruit on them as well. Over all while my order process was a bit shaky the nice people at Willis made sure I got what I paid for, and it all looks very good. Positive Mclark39 Matawan, NJ (1 review) June 14, 2009 I ordered a lemon tree and a red oak that should arrive this fall but I wanted to comment on the lemon tree. Its amazing - arrived the other day and I was a little nervous based on some of the negative comments. But it arrived and is larger than i expected, covered with dark glossy leaves and even has some small lemons on it. I do understand that others may have had some negative experiences with Willis, but my experience was extremely positive. Negative chardon1 Pleasant Prairie, WI (1 review) June 13, 2009 I had ordered two different mulberry trees, 1 apricot tree and 1 raspberry plant. These were ordered in November and I live in the midwest, so the ground was frozen. I received them about 1 - 2 weeks later and I could not plant them. I emailed them and told them that I could not plant them due to the ground being frozen, so I put them in a pot in the basement to keep them dormant. They said that should be OK. The mulberries started to grow over the winter, the raspberry and apricot did not sprout at all. The mulberries started to die off. I let Willis know the status of my plants. In the spring I planted them and the mulberry trees dried up, the raspberry turned into a dried stick, however the appricot started to sprout leaves last month. I emailed Willis again and they said I had to send them back. I asked if they paid the shipping on the returned plants and they would not. I have dealt with many plant companies and they all ship the plants for the planting season for your area. They told me it was my fault since I did not designate when I wanted them. Customer service is not on the top of their list. I shipped back the plants, at my cost, and told them I wanted a refund, I do not want more of their plants from this company. I have not gotten a respsonse back from them nor have I received my refund. VR, Char I will not buy form them again. Positive graybird (1 review) June 11, 2009 I ordered 3 fig trees last fall. They arrived in good condition and I planted them. None of them survived the South Carolina winter for whatever reason. I emailed willis orchards and received a response from shannon that they would replace my figs at no charge. About 1 week later, I received my replacements. They were larger than the ones in the fall and the roots contained a water containing crystal to keep them moist. I am pleased with my interaction with willis orchards and would order from them again Positive shyest03 (2 reviews) June 11, 2009 Hello! although, I'm very new to DG, I have started to write my reviews on certain companies. I purchased two Banana Grand Naine trees from them in late May. I honestly don't remember, exactly how long it was, before I received them but, I think 4 days. We ordered the $45 size, which didn't contain offshoots. When we recieved tehm, we put them in 5 gallon pots right away, even though they were in 7 gallon pots, at their nursery. also, when we opened the bag, that was taped around the roots, one of the mother bulbs was completely detached from the root system. Now, we really didn't know what to do with it but, didn't want to make the call, to call willis. as they would probably tell us to plant the tree, as is and see what happens. We just dropped the bulbe in the pot, as it would do better there, than over the pasture fence. It has now been almost 3 weeks, since we received them. We stil have two healthy Banana trees. The tree with the broken bulb produced a full size leaf, even before the tree, with no damage. No, I don't understand it either but, thats what happen. Honestly, it was beautiful, watching the leaf unfold over a 3 day period, into the largest leaf, I've ever put my hands on. Plus, we have two offshoots, coming up from both of those plants. If they take care of us, each time, in this matter, we'll only purchase from them. as we have 5 acres, that we plan to fill up with fruit trees. Oh yeah, we only made one phone call to the nursery and all questions, were answered promptly and it was a girl named "erin or Aaron" or however it might be spelled. I read the reviews here and it sucks that other people, haven't had good purchases from them. Hope this helps. Negative lynnsylvania Mount Bethel, PA (1 review) June 10, 2009 My husband placed an order and gave Willis Orchard our credit card number. Later we get a call from Willis Orchards stating they wrote down a wrong number and needed the number again. Yet again they called with the same issue, they must have written down the number wrong yet again. I was trying to be nice although they didnt see it that way. They found me rude when I couldn't understand how they were not able to write down 16 digits correctly if not the first time then at least the second time. I was in customer care for years and would have been red faced enough to have to call back the first time let a lone a second time and admit that I messed up again. They found nothing wrong with their lack of competance and found me to be rude. They also stated that they did not understand my frustration with them not being able to get the credit card number correct. I tried to speak calmly with the guy after Cynthia passed my call to him but he was adament that I was rude and he was cancelling the order. Wow. I was feeling bad about the call and although I felt I was not rude and that it was reasonable to be frustrated I still felt bad, however, I felt much better and relieved after finding this site and reading all the other horror stories and now feel that we have dodge a bullet and what seems to be inevitable additional rustrations after the credit card is charged. Now at least we do not have to fight to get our money back, to get our product, get replacements, return at our costs their product, etc Thank you Dave's Garden for your site and thank you to all the "customers" that had to suffer to save us. Based on reading Willis Orchards responses to other postings, I am guessing they will say I screamed and yelled but I did not and they will probably also make it seem like it all our fault and take no responsibility for the call.. On June 12th, 2009, lynnsylvania added the following: Thanks to Willis Orchard cancelling our order we found a wonderful nursery about 1/2 hour away from our home and who not only had what we wanted, was able to charge our credit card the first attempt and was very friendly, competant, knowledgeable and customer oriented! We actually made our purchase and found other things to purchase before we even left and went back and made another purchase and again they were able to successful run our credit card on the first attempt. We will be back - it is a pleasure to give our business to such friendly and helpful people! Positive tiny01 Iron Station, NC (1 review) June 03, 2009 This was my first attempt at a home orchard. I was really confused and apprehensive, and almost abandoned the idea completely. I looked at the company website and got useful info and decided to proceed. I made my order, and received a prompt shipment. I did not know what I was supposed to see, so I followed their planting and care instructions. While planting, I noticed that they shipped me a Rome apple tree instead of the Red Delicious I had ordered. Since my other apple was going to be a Golden Delicious, I would have pollination issues,so I decided to call the company. I was greeted by a woman who was efficient and courteous. After Informing her of the issue, she told me I would receive a replacement. She was very pleasant and professional. 2 days later, I received the tree. It was gorgeous and healthy. My entire orchard of 8 trees and 3 grapevines are growing wonderfully. My experience with this company was enlightening and rewarding. I am a salesman, and do a great deal of customer service. If anyone has had a problem with this company's service, I would ask them to take a look at themselves as customers. Negative Carrieberryca Las Vegas, NV (1 review) June 01, 2009 I called Willis Orchard Company to ask a few questions before purchasing trees for my yard. When I called, a woman answered the phone and I introduced myself, then proceeded to ask my questions. Half way through my first question, I was told, "I don't have time for you right now -- go to the website" and she hung the phone up on me. I tried calling back however, she didn't answer the phone. Needless to say my questions were never answered, and I decided not to purchase from a company that has no regard for customers (potential or current). I suppose it worked out for the better, considering this company has a 50% success rate with making customers happy, which is probably more than I should expect after being treated the way I was. I don't know what the final product is like, but I'd urge people to be very cautious dealing with a company this blatantly rude and disrespectful. Customer service obviously isn't important, and my money is better spent somewhere else. Company representative comment on June 10, 2009: On Jun 10, 2009 10:04 PM, Willis Orchard Company responded with: Actually, as of this comment, there have been only 99 total comments posted on this site in two years. And, most are positive comments and a few of the negative are not even our customers. Yet, we service this many customers or often twice this many in a single day. This is a rant and slander site that in no way reflects 99% of the customers we are annually engaged with for orders or customer service. Positive rooso Streator, IL (1 review) May 29, 2009 my name is armando and on jan 29/09 i order a 4to5ft keylime tree from willis orchards,so few months went by,but some time at the end of april a long box was delivered to my house via fedex,so i opened the box and to my surprise it came out that box the most beautiful tree i have ever seen come out a box! the tree was green with flowers and fruit on it aready;there in front of my eyes was my tree !so i thank all of the people involved in shipping this tree to me;.from growing it to packaging to the perfect timeing in shipping it to me; thank you so much! my tree is aready in a wisky half barrel and is doing just wonderful! thank you again to all ,from the girl who took my order to the shipper and everyone in betwenn. have a good day! Armando Bustamante Negative Jwinrich New Albany, IN (1 review) May 28, 2009 I ordered Paw Paw trees in November and received them quickly. I planted them immediately, as it was beginning to get cold. In April, the trees had not put out leaves. I contacted them via email and asked what I should do. They told me to send them back and they would promptly send more out. Though it was a hassle to dig them up and find a box to send them in, I sent them back on April 31. I had still not heard anything from the company by May 20, so I emailed them asking about the return shipment. I got a response saying that the return was not recorded in their system and asking if I had delivery confirmation. I checked the tracking number and the trees had been received on May 5. I sent the information to Willis Orchard. I have still not heard back from them, and it is May 28 - 23 days after they received my return. I am anxious to resolve this and hope that by posting on this site, they will be more willing to work with me for a satifactory resolution. At this point, I would prefer a refund. Negative DP1942 Saint Pauls, NC (1 review) May 28, 2009 When I received my order the plants look all dead,no buds,no life, there were mail on a Holliday then a weekend, in a box on a UPS truck for over10 days. I succeded to bring back 5 out of seven but still in nursery with care and finnally have buds after 90 days but two still no buds. I could'nt believed the shape of those plants I received even the UPS driver was supprise. The plants are guarrenteed but a hassel to go through there proceedtures. I went to a local Nusery and bought the remaining trees I aquired to completed my landscaping. Bottom line! go to your local nussery to buy your plants. Positive steveytree Roswell, GA (1 review) May 24, 2009 I recently bought two blueberry, a fig and a nagami kumquat at the 3-4 foot size. They all arrived very quickly, in very good condition, and all were every bit of 4 feet. The blueberries had berries and the kumquat had small oblong fruit already on it. I also got a 4 foot olive tree that was at least 5 feet or more and will look awesome in a pot by my pool. Finally, I also ordered a banana plant that arrived as a large bulb with a green trunk. I really didn't know what to do with it so I called and spoke with a very knowledgable man that told me every thing I needed to know about growing bananas in my area and how I should plant it. The banana leaves are already coming out of the trunk at a very fast rate of growth. I definitely will recommend Willis Orchards and will buy from them again in the Fall. Company representative comment on May 24, 2009: On May 24, 2009 6:31 PM, Willis Orchard Company responded with: Thank you for sharing your experience. I know we have thousands of satisfied customers like you, but only a very small percent of satisfied customers visit this type site and make posts. Yet, the vast majority of unsatisfied customers definitely will go out of their way to make posts. Actually, it is good for D.G. for there to be more positive posts because it validates this website as more than just a place to rant. Positive avidgdnr Duluth, GA (1 review) May 23, 2009 The "Best" of all the nursery companies I purchased from this year. Bought blackberries, apples, plums, almonds and two citrus trees. All of which were good size or better than what I ordered and all is growing well, except 2 out of 10 blackberries. I called about getting replacements and was assisted by a very nice and professional lady named Cythia. Of coarse, I didn't fuss and cuss about things either. But there was no problem with getting them replaced, as I have had with some other companies. I would highly recommend willisorchards.com to anyone interested in fruit trees because their trees are of good quality, are well packaged for delivery, and they honor their replacement policy. I give them an A++ which is way more than the other mail order companies I have tried. Company representative comment on May 24, 2009: On May 24, 2009 6:39 PM, Willis Orchard Company responded with: Thank you very much for your favorable grade. This says alot coming from an avid gardener that has compared our product and service to those of our competitors and given us approval over them. We do try very hard and do care about satisfying our customers' expectations, despite what is said about us on this site. Again, thank you and we look forward to serving you again....hopefully soon. Negative eagles_barn Statesboro, GA (1 review) May 23, 2009 I ordered about $350 worth of trees. One was a 7 gallon Nagami Kumquat for arount $160 that was to be between 4-6 feet. I drove for five hours to pick it up. It was a little over 4 feet high. When I got it home I discovered it to be a Meiwa Kumquat with round fruit. They are not the same. I phoned and was told that the man who picked it out said, "they will start out round." NO THEY WON'T. And they are still round. They decided to ship another. They sent the exact same thing again. Now the problem became mine. I would have to dig both up and box both up and ship both in order to receive a refund. Now the same tree sells for $59.95 to match the price of the tree at TyTy Nursery also in Georgia. They either don't know what they are doing or they have used bait and switch tactics. Either way, I'll never shop there again. Company representative comment on May 24, 2009: On May 24, 2009 6:59 PM, Willis Orchard Company responded with: You drove 5 hours and surely picked out or approved the tree you took with you. Anyway, I am sorry to hear this story as well as the plug for our competitor. Positive VariegatedThumb Daleville, VA (1 review) May 22, 2009 I ordered a plum, a peach and an Apricot from Willis in the spring of 2008. They arrived promptly and well packed. A little smaller than advertised, but nicely branched and with good roots. I am an experienced gardener, with years of bare-root plantings under my fingernails, which might explain why I have had better luck than others posting here, but my trees leaved out quickly and grew vigorously. Now, only one year later, they all three have fruit! I just received a sugar pear from Ty Ty (Aaron's) dead-on-arrival - I shall replace it from Willis and stick with them from now on. Company representative comment on May 24, 2009: On May 24, 2009 6:54 PM, Willis Orchard Company responded with: Thank you for putting your confidence in us over our competitors. I truly hope we will exceed your expectations on your next order with us. But, it is fantastic to hear that all your trees are thriving and fruiting well, after only one year. Thank you for validating three things for us. 1. Delivered Promptly 2. Packaged Well 3. Since yours are already fruiting, you know that you were given the Correct Variety of trees, as ordered. Again, thank you and best wishes with your fruit trees. Negative garden_beginner Seattle, WA (1 review) May 21, 2009 This has been the worst experience I have ever had with any online order. I bought two fig trees and a blueberry plant that all said "shipping now' about two weeks ago. They didn't ship so I emailed them to ask when they will be shipped. I asked that they will not be shipped until May 27 because I want to plant everything at the beginning of June. I got an email back saying that they are scheduled to ship on June 27th! I was surprised about the delay so I called back and they told me that was a mistake and that they will ship on May 27. They also said they wrote a note to not ship earlier then that. Lo and belod I got a shipping notice yesterday so the plants will be here on May 27 instead of a week later. I emailed back but of course didn't get a response. I don't understand how a mail order company can have such terrible customer service. I also asked to add another blueberry plant to my order when I called so I can get cross polination which I didn't realize I need when I placed the order and was told they don't do add ons to the order and that I need to place a new order for a minimum of 50 dollars (for a 6.95 plant). Aweful, terrible, experience. I am never buying from them again and that's even without seeing the plants yet. Company representative comment on May 21, 2009: On May 21, 2009 5:49 PM, Willis Orchard Company responded with: typo said June. Clearified May 27, arrival two week from order date. sorry. Negative treetoo Arlington, VA (1 review) May 20, 2009 The worst experience I have ever had in 30 years of buying plants via mail order. Received a bareroot pomegranate tree over a year ago that never leafed out. I phoned the company several times and was told that they would replace it. In the fall, I called again and they asked me to pack up the dead tree and mail it back to them. I did in November of 2008. I called them about Christmas time to ask if they had received it (they had) and when could I expect my replacement tree. They told me that they would begin shipping trees at the beginning of the new year. When by the end of March I had still not received a tree, I called to inquire and was told that it would be another two weeks, they had very obviously forgotten about my order. The bareroot tree arrived at the end of April. It had been fully leafed out when it was shipped, because the dead leaves were inside the box and a few shriveled ones still clung to the branches. I planted it anyway, even though I should have known better -- it was not going to leaf out again. I called today hoping for an apology and some assurance that on the third time they would get it right. No, I was told that they don't replace trees a second time and it was my fault for calling in March asking when I would receive the replacement. Nothing was their fault, they had done nothing wrong. Absolutely, the worst mail order plant nursery I have ever dealt with - just read some of their responses to some of the negative postings already out there. Avoid at all costs. Company representative comment on May 20, 2009: On May 20, 2009 8:02 PM, Willis Orchard Company responded with: She called screaming and demanding shipment of a second free replacement, now when they are actually leafed-out, and was politely told we offer one replacement per item. More yelling at us and this post because she didn't like that. But some companies don't give replacements at all, but we do. Records indicate return in Jan. and replaced in March. What did we do wrong to deserve her wrath? Original order of 6' pomegranate like 3-400 others that we sent to other people. She received it and was happy, then. But it died, so we send her a free replacement. Unfortunately, it apparently has also died but hundreds of others lived. Is it our fault? Actually, we do not blame anyone. That's why we give a free replacement. Positive aumaple Opelika, AL (1 review) May 14, 2009 I recently made an on-line purchase of 3 different banana trees, and a Brightwell Blueberry Bush. While waiting for my order to arrive (about 12 days) I ran across this website along with many negative comments about Willis Orchard. I began to get extremely nervous about my order. When my order arrived yesterday afternoon, I was so surprised that I took pictures and decided to post my experience here as well. Of all the on-line orders that I have placed this spring; (Autumn Ridge Nursey, Spring Hill Nursery, Cherry Hill Nursery, Mendocino Maples Nursery, etc...) my order from Willis Orchard was the best packaged, best looking, and most satisfied I had received yet. The blue berry bush was loaded w/ berries. The root system on all 4 plants was immaculate. Even to the point that I had a little difficulty planting them from so much root to spread out. I immediately washed all of the packing gell off of the root system and planted in their locations. I cannot speak for anyone other than myself, but I can assure you that what I experienced from Willis Orchard was nothing near the negative comments I read. Now Autumn Ridge Nursery is a different story but I will not get into that here. I am going to try & post the pictures I took last evening for proof of my statement. Company representative comment on May 15, 2009: On May 15, 2009 10:24 AM, Willis Orchard Company responded with: Yes sir. We appreciate your praise, as it is true that we have thousands of very happy customers just like you. And you're right, the majority of these negative posts are from generally angry minded people that are vindictive because their tree naturally died and they now don't like the replacement policy that they originally agreed too. You would be ashamed to know how many of our fellow Americans that call us screaming and cursing over one of their trees that didn't transplant. But thank you for your honest evaluation in comparison to other nursery companies. I know for fact that there are literally thousands of unheard customers out there, just like you. Negative lostcornerfarm Tonganoxie, KS (1 review) May 14, 2009 Very early in 2008 I ordered a compact stella cherry tree and a purple vitex tree off the internet from Willis Orchard. When I received my order I planted the cherry tree in a raised bed with good black topsoil and well aged manure. The cherry did not break bud. I called the company and was told that it would bud out give it some fertilizer and wait. I did exactly as told. It did not bud out. Called the company again and was told to send it back for a replacement. I did on July 16, 2008 with a letter asking them to send the replacement tree around April 15, 2009. Well, in the fall of 2008 they sent a replacement cherry tree. I went ahead and planted the tree which was my mistake. I should of sent it back. It is now May 14, 2009 and the cherry tree never broke bud. I have been gardening professionally and privately for decades. I called the company back and told the woman the story. I never was able to finish a sentence without her interrupting. At one point she asked for my name and zip code and I was told that I had received my replacement tree and I would not get another tree. I then asked for my money back and she said that was not going to happen. I reminder her that I had wrote a letter asking them to sending the replacement tree in 2009 and she said she didn't know anything about that. I asked to speak to the owner and she refused many many times. When I asked her her name she told me it was none of my business!! I told her that a negative response would be placed on Daves garden and I would file a dispute with the Better Business Bureau. She didn't care and was yelling by then. Pls read the other customers experiences with this outfit before placing your order. BUYER BEWARE!! Company representative comment on May 15, 2009: On May 15, 2009 11:02 AM, Willis Orchard Company responded with: When planting trees in the early planting period and your tree doesn't live, we send replacement at the next planting period which is the Fall. What's wrong with that? When you are provided product twice, as promised, and you unfortunately were unsuccessful both times, does not mean you now are given money also. That's irrational and not what was promised. Then to make negative posts about our company when literally hundreds of other people planted that exact same tree and were successful, sounds like vengeance. And when someone screams, curses and demands in your face, what do you do? It really doesn't matter what you do, because what ever it is, it will never make that person like you..... even if you give them $19.95. Negative Fooledbywillis Kuna, ID (1 review) May 11, 2009 Back in February, I was looking for a mulberry tree for my backyard. I did a google search and found Willis Orchards to be near the top. Their website was very complete, professional, and not only did they have mulberry trees, but other trees I was interested in as well. So I ordered a black mulberry, a white dogwood, a japanese maple, and a saucer magnolia for a total price of $164 including shipping. Not bad. The following week, I called to check when they were going to ship. March is a great time to plant trees here in Idaho. The man who answered asked what state was the order from, then said they would be shipping to Idaho in "1 to 2 weeks." So 2 weeks went by, I called again, was asked the same question, and was told the same thing. "1 to 2 weeks." Never was I asked what my order number was, or any other specifics. So, after another week, I decided to call and cancel my order. Cynthia answered, and after the initial, "What state was the order from?" question, she actually asked for my zip code and found my specific order. Then stated that she was moving it to the "Ship" pile. My order hadn't even been considered for shipping until a month after it was placed, even after two previous calls. When I asked her why, I could feel the tension start in her voice. She said that she and her company doesn't know what to do when a northern order is placed. I thought that maybe calling and asking would be appropriate, but communication is obviously the least of this company's priorities. I then told her that I would like to just cancel the order, and she said, "Fine." and was about to hang up when I caught her and asked, "Will my credit card be credited for the full amount?" She said minus the restocking fee. All this company had done to this point was charge my credit card and move the piece of paper from one pile to another. I asked how much, and she said $46.XX. Needless to say, I was upset. She said that this was clearly stated on the website and there's nothing I could do. I said if I didn't cancel, when would I receive the order. This was on a Thursday, she said they would ship tomorrow and I would receive them by Wednesday at the latest. I said if I recieve them by the end of next week, I would be happy. Well, the next Tuesday I called again just to make sure the order had shipped, and was asked,"What state?" Then, "Idaho orders will be shipped in 1 to 2 weeks." This was now the end of March, by the way. I told this man that Cynthia promised me the order would be shipped no later than last Friday. He said, "Well then, I'll let you talk to her, bud." After three minutes on hold, I hung up, called back and spoke with a genuinly nice person named Erin. I had done a little research, and found the website stated that a 15% restocking fee would be applied to cancelled orders, which was $24, not $46 as Cynthia had stated. I told her this, and the rest of the whole debacle after she asked why I was cancelling my order. She was very apologetic, and said that there may be no charge at all because nothing had been done, but that she would need to talk to the owner first. Three days later, my credit card was refunded, minus $20. That just shows the priorities of this company. I wouldn't have written this negative review if they would have considered customer service at all. They don't. But that's not the end of the story. A week later, a box came to my door from Willis Orchards. I thought that maybe one of the trees had been shipped and that was the $20 charged, not some petty "restocking fee". After opening the box, I discovered that all four trees had been shipped. Well, more like a box of sticks with 4 labels on them had shipped. Obviously this company can't communicate amongst themselves let alone their customers. After carefully deciding what to do, (I didn't want to be charged again!) My wife and I decided to take the better road and communicate back to them that their trees had shipped and what would they like us to do. My wife called and the person who answered was immediately belligerant. My wife was scathed for opening the box and was asked why she did so? My wife then asked why she was being rude to her, we were just trying to help them out. The reply was that, "You just didn't like the question." She said to tape the box back up, and leave it on the porch. After my wife stated that she was going to make a complaint with the BBB, the lady started yelling so my wife hung up. The box has now been sitting on our porch for over a month. Tomorrow, it will go in the trash. After checking their rating on the BBB (Under Paradise Palm Company) we decided their existing "F" rating reflected their business appropriately, and so we are just explaining our experience with them to other potential consumers. This is only our experience, and it seems from the other reviews that some people are indeed satisfied by their service. I can only suggest to them that communication is key for an online business, and they sorely lack in that department. If you "Don't know what to do" for a customer, how hard is it to call that person up and ask? Until this is remedied, I cannot recommend Willis Orchards to anyone. On May 16th, 2009, Fooledbywillis added the following: * UPDATE * Willis' comment to my review shows that they just don't get it. How could they miss the point so completely? In fact, their snide comments to all of their negative reviews should tip you off to the type of mentality there. Combative, negative, unprofessional, and downright rude. Before ordering from them, consider that there is a lack of communication, and if you are not happy with your order, their "friendly" guarantee may not be so friendly after all. Company representative comment on May 16, 2009: On May 15, 2009 11:05 AM, Willis Orchard Company responded with: Sent free product and still not happy??? On May 16, 2009 3:37 PM, Willis Orchard Company added: And this update statement further makes one of my points that if some people don't hear what they want to hear, they call you additional names and further try to harm you. We try to defend ourselves from the haters and slanderors but they just don't like it. Yes, we are not perfect and do make mistakes. But to be screamed and cursed at on the phone and to be bashed like some of this over a dead grape or a misdelivery or whatever, just shows how much hate is in the hearts of people in this country. The only reason I even attempt to rebut any of this is to make my most important point to potential customers reading, which is: In our busy season (Nov. - April), we process from 100 to 250 orders a day. That's right, a day. This hand-full of hateful comments does not represent the thousands and thousands of happy customers we serve. So, please don't let them stop you from having the product you really want. And finally, I am truly sorry that mr. fooledby's order did not happen the way it was supposed too and I would like to make it right for him somehow, if he will let me.

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