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alveygal Indianapolis, IN (1 review) October 21, 2007
On a Spring 2007 trip to Holland I visited the huge flower market and ordered tulip bulbs while there. They arrived on 10/19/07 in excellent condition, although one box had been mashed in the transatlantic shipping via FedEx. While the bulbs were a little pricey, the strong condition of the Euro was a factor and it appears that all the bulbs are large, firm and healthy.
In August, 2006, Ia group of us ordered about $100 worth of bulbs through flowerbulb.com to give as a gift to a friend. PayPal is the company who handled the purchase, and I immediately received notice from them that I've paid in full. My friend told me, about 6 weeks later, that she had not received the bulbs and was concerned because her neighbors were already planing them. She feared they were lost in the mail. I have tried to contact the company by email 4 to 5 times and have never received a response from them. I can't find a phone number to call them. I am about to assume that this is a company that doesn't exist. I do not recommend anyone use this company if this is the kind of treatment they give their customers.
I placed two internet orders with flowerbulb.com in November 2003, one on the 12th and one on the following day. The company processed my credit card payments, but I have never received the bulbs I ordered, nor have I received any response to the four emails I sent them.
In February 2004, I tried to contact flowerbulb.com again, this time using the automated complaint form that's available on the website, and requesting my money back. At the same time, I also wrote them a letter, with the details of the 2 orders and a printed copy of the complaint form, and mailed it to the address given on their website.
On March 24, 2004, that letter was returned to me, unopened, with the address marked through.
I'm pretty discouraged by my experience with these guys...at this point, I'm not even sure they exist! Obviously, I don't recommend dealing with flowerbulb.com, unless you like sending your money into the void.
I've had a rather sizeable order from flowerbulb.com this year -- freesias, acidanthera, begonia, calla, tropaeolum tuberosum, asiatic lillies, convallaria, and some other stuff I forgot by now. A mixed experience -- it seemed to be their first year of operation in the US (they're linked with a Dutch outfit, I think), and they screwed up with their delivery times -- the stuff came really rather late, definitely later than promised, and they informed me that they were out of the pink convallaria so late that I couldn't get it anywhere else, two out of ten begonia bulbs were rotten, and one of thetropaeolum bulbs rotted within days of planting (which perhaps was my fault, but the other one, in the same pot, did very nicely, so I doubt it). But their prices are quite good, the website performs well, the other bulbs looked good and have come up very nicely, and I like their customer service. They also give very decent wholesale prices to larger orders (i.e. 200 Apricot Beauty tulips for $45). I'd be interested in hearing other people's experiences -- a bit unaccountably, I've grown fond of them and want to keep ordering from them.
They have a great online catalog available, with a load of special varieties in all sort of bulb types. Great information on general bulb matters and a great help desk. You can ask all kinds of questions to the experts, and they usually answer within a few days.