They were very informative and helpful with my problems, because of their product I can safely manage my box elder problems. The price is right and the saftey is great for my dogs and children. I only used it twice in the year and my infestation was kept to a bug here or a bug there. That I can DEAL with! But before they were buzzing around my head and were out of control, thanks to this product I can finally take know its safe to use insecticides. And my order was recieved on time and it was exactly what I hoped it would be.