The scoop on 'Bulbs Direct (bulbsdirect.com)'

I have placed two orders with Bulbs Direct, and the shipping was very fast. I ordered some eremurus, hostas, alstroemeria, calachortus, crocosmia, and some dutch iris. I will be shopping again in the future due to price, and the speed of their delivery. The bulbs are clean, nice looking, and are fresh. Their website has a god assortment of bulbs and perennials for sale, and some good bargains also.

I purchased 440 bulbs and 80 tubers. I gave bulbs direct a neutral rating only because of the problems contacing them via email or by phone. I contacted them by email to see when my order was going to ship as it was going on two weeks and I had not recieved a shipping date. The site states 14 day shipping. I recieved no response to my email. Two days later that I recieved a automated email from them stating "the order was delayed". But did not state how long. In the automated email it states it is a email that is created by the computer. I then contacted the customer service number listed on the site. The person on the phone was very nice and tried to be helpful. I explained the delayed message I recieved and was wondering how long it was delayed for? She stated that because I ordered online and not by phone she could not help me? I then explained that when I tried to contact them by email it was just never responded to and the only info I recieved from them was automated by the computer. She then stated she could email them for me to find out when they would be shipped. I recieved another automated response from them stating that the customer service agents email she had sent them had failed to be recieved more then to times, it recieved a failur notice? Two days later I recieved another automated response from them stating "my order had shipped". It had no tracking number or who it was shipped with. The bulbs arrived on 5-2-08. I ordered on 4-19-08, so they arrived exactly on the 14th day as stated on the site. The bulbs and tubers were very quality and nicely packaged. They are a good company to buy from, but if you need to contact them it is almost impossible.That is why I gave them a Neutral instead of Positive.

I ordered several types of bulbs from this company and received my entire order in about two weeks. All the bulbs look healthy and the numbers of each were correct. I especially like that the shipping is included in the price so you know what the final bill will be. They also print a little color picture of the bulbs in bloom, along with planting and care instructions directly on the packing slip.

I had a good experience this company , the bulbs i got were healthy and all are growing , so i ordered some more . no shipping is a plus . good prices too.

I ordered 12 saponaria ocymoides and 6 anemone pulsatilla from bulbsdirect - cost $23.94, no tax and free shipping. The order arrived recently with the bare root plants in excellent condition. They had even included an extra plant of each variety. :-) I was delighted and plan to use the company again this fall.

i was able to order bulbs after Thanksgiving which i had not found elsewhere from Bulbsdirect. i loved the free shipping, as i order smallish quantities, which can make shipping cost more than the bulbs!
i wanted Maureen tulips, and i couldn't find them anywhere. Bulbsdirect had them as part of 2 types of combination packs. i e-mailed and asked if i could get only Maureens, and received a reply the next day saying "No problem."
They also willingly cancelled another item i ordered when i changed my mind (it hadn't shipped yet).
The tulip bulbs were on the small side, but they looked quite healthy - and this was late November!

i am very satisfied with my experience with this company.

amy
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From my experience so far, I'd definitely recommend bulbsdirect! The prices were very reasonable (especially for purchasing lily bulbs), and all the plants I received were packaged well, and were very healthy and clean (they even did fairly well in my hard clay soil). The site is easy to navigate, and the selection is decent as well, although they mostly sell bulbs. I received an email notification very shortly after I placed my order, which provided me my order information and number. A day or two later, I received another email stating that my order had been packaged and was on its way. They also provided the method of shipping, and the average delivery (which was 7 days).

I haven't had any problems, so there's been no need to contact customer service. The site also has 100% satisfaction guarantee, and FREE shipping!

I HIGHLY RECOMMEND Bulbs Direct! They have very reasonable prices, free shipping, excellent customer service, and a good variety of bulbs and other plants. The bulbs I have ordered from Bulbs Direct have been of high quality, very healthy and clean, and of good size. They also have a 100% satisfaction guarantee on their products, and resolve any problems promptly. You can't go wrong with ordering from Bulbs Direct!!!