It is like this company doesn't want me to order from them. The website and catalog are very difficult to use in conjunction. The website wasn't giving me enough info so I ordered a catalog and found what I wanted and then tried to order online. There are no order numbers on line and everything is different from the catalog so it was a mess.
Then I decided to get a quote on shipping and a made to order row cover, my email was never replied to. Then I called and left a message and still couldn't get help.
Finally I called in business hours and at first could get no one. Someone finally returned my call and said I could not get the size row cover I wanted as it was too small an order. They made no effort to help me find a suitable replacement.
After all that, I went back to google and found a bunch of other suppliers that had all the items I needed (an order of several hundred dollars).Company representative comment on March 13, 2013: On Mar 13, 2013 9:38 AM, Berry Hill Irrigation, Inc. responded with:
We are very sorry that you are unable to navigate the online catalog. We stock a great deal of Frost Covers, but yes, many are custom-made and the manufacturer has minimum requirements that we have to meet. Therefore, online, you will only see how to order In-Stock Covers.
I cannot imagine that we did not answer the telephone during business hours, but I suppose it could happen. The fact that the salesperson did not offer to help you find a suitable substitution is inexcusable as well. We strive for excellent customer service and try to give each customer our attention. I apologize that you were not given that service.
Thank you for bringing these issues to our attention. We wish you a fruitful growing season.
Very patient and extremely helpful with a person new to drip. We
have 10 different beds throughout the yard some with flowers some with shrubs some with shrubs and flowers. All questions were answered and very good advice given . First class
company and people is what makes a company first class.
Berry Hill has been my irriagation supplier for over 10 years.
The service that they provide both in products and advice has been extreamly helpful for my bussiness. I have from time to time looked for better prices but I am rarely susscesful.
Berry Hill sent me their container drip irrigation kit, and I'm very impressed with the quality and thought that went into this. The "main line" is properly sized to bring water to all the drip units.
The drip units themselves are well designed and are heavy on the basket end, which will help keep the dripper in the basket.
The kit includes a snazzy filter and hose nozzle in the same slim unit which makes hooking up (to a hose) as intuitive as possible. I am planning on getting it hooked into my PVC based automatic sprinkler system, which means my hanging baskets will get water when the sprinkler zone goes off.
I am very impressed with their kit. If the rest of their products have the same level of quality then I'd never hesitate from ordering from them.
I needed a misting set up for my motorhome before a trip to the desert and they were very helpful in picking out the correct equipment and getting it to me in time for the trip. I would recommend them to anyone.
I have been using this company for the past three years. Their service has been great. The president even showed my how to assemble my new system when I first bought it 3 years ago. When ever I order, it is shipped the next day. The president personally designed my system and it works just as designed with little maintenance.
I have been purchasing equipment from Berry Hill Irrigation for about 8 years my personal gardening/ vegetable production. As well as for two university research stations specializing in small-scale commercial vegetable production.
They are always extremely helpful, and very timely in their delivery of products as well as quotes, fast shipping directly to my farm no matter the size or amount of my orders. I would recommend them to anyone who is looking to purchase any type of irrigation supplies they are extremely knowledgeable on all aspects of irrigation system design set-up and operation.